Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 10:22:40 pm took 0.73 seconds version: b85cbb8 helpers: v2
Territory: BMS Month: « Mar 2026 » Company: all Ticket: all User: all Type: all Role: all Bill: all Timesheet: all 3/2 3/9 3/16 3/23 3/30 Board: all Entry Status: all Ticket Status: all Issue: all Progress: 0% (0 of 91)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 36239 | BMS | NMLGL | dlovato | 3/9 | 3:13 pm | 3:40 pm | 0.45 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/9 | Help Desk | Billed | -Closed | SLA - Resolved | 71633 | NMLGL eDiscovery | 0 | * Discussion with Ryan * A PDF was combined from ~130 emails which is currently unable to be saved due to size * Going to discuss further with client to see if an eDiscovery solution is required for this specific project as well as for future cases | 0 | |||||||
| 2 | 36426 | BMS | PPT | dlovato | 3/11 | 10:01 am | 10:02 am | 0.02 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71690 | My Computer Screen | 0 | Hi Loraine, I was going to reach out to assist, but it looks like you got it worked out! Please reach out if this or any other issue pops up and we're more than happy to login with you to assist. | 0 | |||||||
| 3 | 36445 | BMS | SVC | dlovato | 3/11 | 12:35 pm | 1:27 pm | 0.87 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71678 | Joaquin issue with Crystal PM | 0 | * Contacted Felicity * Received instructions to contact Joaquin via teams * He replicated scenario and states it works fine for Felicity, same scenario * Started 3 weeks ago. He has been sending the 0.00 Sphere issue orders over to Felicity * Attempted repair of Crystal PM * Joaquin will test and let me know if the issue returns * Will likely need to contact Cystal PM support if the repair didn't fix | 0 | |||||||
| 4 | 36457 | BMS | SVC | dlovato | 3/11 | 2:18 pm | 3:35 pm | 1.28 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71678 | Joaquin issue with Crystal PM | 0 | * After repairing, Crystal PM wasn't launching at all * Attempted reboot * Ini file need to be renamed in c:\\program files \(x86\)\\CrystalPM * After getting Crystal working, the same issue persists * Going to update Felicity | 0 | |||||||
| 5 | 36638 | BMS | NMLGL | dlovato | 3/13 | 8:39 am | 9:00 am | 0.35 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/9 | Help Desk | Billed | -Closed | SLA - Resolved | 71633 | NMLGL eDiscovery | 0 | Travel to NMLGL | 0 | |||||||
| 6 | 36639 | BMS | NMLGL | dlovato | 3/13 | 9:00 am | 10:15 am | 1.25 | 1.25 | 0 | 156.25 | Onsite | Standard Technician | Billable | 3/9 | Help Desk | Billed | -Closed | SLA - Resolved | 71633 | NMLGL eDiscovery | 0 | * Met with Randy Autio, Frank, and Ryan * Discussed storage projects as well as Azure AD migration * Discussed eDiscovery services that we offer * Need to discuss internally if this cost is recoverable to the clients we bill these projects to * Need to get Randy a list of pricing and scenarios | 0 | |||||||
| 7 | 36719 | BMS | NMLGL | dlovato | 3/14 | Sat | 10:34 am | 10:44 am | 0.17 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/9 | Help Desk | Billed | -Closed | SLA - Resolved | 71633 | NMLGL eDiscovery | 0 | Message to Luc Luc, That meeting with Randy Autio went pretty well. He is going to be waiting on me for list of services and scenarios which Ambitions can assist with. I was discussing with him how easy it is for staff to get into the habit of doing projects in an unefficent way, or just wrong completely in some cases since some document productions aren't consistently straight forward. He was pretty receptive of this so I'm hoping it will lead to some consulting hours at the very least, even if he doesn't contract us for a bigger project. I will get started on the list of services but I'll need to go over pricing with you. One of his big concerns, and one that he reiterated a few times; Is the cost that Ambitions charges them recoverable to their clients? I would assume that most of our clients just pass the cost of Ambitions on to their clients? I didn't say yes or no since I wasn't positive and told him I would check with you. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 8 | 37331 | BMS | NMLGL | dlovato | 3/24 | 11:18 am | 11:29 am | 0.18 | 0.20 | 0 | 25.00 | Remote | Standard Technician | DoNotBill | 3/23 | Help Desk | WrittenOff | -Closed | SLA - Resolved | 71633 | NMLGL eDiscovery | 0 | Started list | 3 | Errors: Billed: Billed time not rounded to 15 minutes; Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales; Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | Billed: Billed time not rounded to 15 minutes | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | |||
| 9 | 36125 | BMS | PPT | fdrewett | 3/3 | 9:00 am | 10:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 70167 | Setting Up Celeste Contreras | 0 | Assisted Suzanne Atkinson with connecting to the correct company file. Identified that she had been working from a local copy saved to her desktop rather than the shared copy located on the server. Redirected her to the proper server-based file to ensure data integrity and consistency. | 0 | |||||||
| 10 | 36121 | BMS | BMS | fdrewett | 3/3 | 12:45 pm | 2:30 pm | 1.75 | 1.80 | 0 | 315.00 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | WrittenOff | -Closed | 70420 | Fwd: TFF / Annual PCI Compliance | 0 | Reviewed and completed the PCI Compliance Self-Assessment Questionnaire \(SAQ\) as requested. Answered all applicable compliance questions and performed a rescan of the external/public IP address to validate current PCI DSS scan results. Coordinated findings with Kathy to ensure accurate reporting. | 3 | Errors: Billed: Billed time not rounded to 15 minutes, Company: Company = 'BMS'; Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Billed: Billed time not rounded to 15 minutes, Company: Company = 'BMS' | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | ||||
| 11 | 36122 | BMS | SONM | fdrewett | 3/3 | 2:30 pm | 3:45 pm | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 68590 | Apple Business Account Setup and troubleshooting | 0 | Reviewed Apple Business Manager configuration with Scott. Updated the app installation method to Automatic in an effort to resolve the permissions issue preventing app updates in the App Store. Monitoring to confirm the change resolves the issue. | 0 | |||||||
| 12 | 36126 | BMS | AIAM | fdrewett | 3/3 | 5:00 pm | 7:15 pm | 2.25 | 2.25 | 0 | 281.25 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 71581 | Sage 2026 upgrade | 0 | Received a call from Todd \(Sage 50 Support Consultant\) requesting remote access to perform an upgrade from Sage 50 2023 to Sage 50 2026. Contacted Dan Stanley to obtain approval prior to granting access. Provided Todd with remote access to all 7 accounting workstations and the Sage server. Remained connected throughout the session to observe and verify the upgrade work. Upon completion, audited each workstation to confirm Todd had been fully disconnected from all systems. | 0 | |||||||
| 13 | 36127 | BMS | AIAM | fdrewett | 3/4 | 10:00 am | 10:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 71581 | Sage 2026 upgrade | 0 | Assisted the accounting department with regaining access to their workstations. Users were unable to log in and did not have their usernames on hand. Pulled the account names from AD. | 0 | |||||||
| 14 | 36137 | BMS | OMNI | fdrewett | 3/4 | 4:00 pm | 9:00 pm | 5.00 | 5.00 | 0 | 625.00 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 71582 | Re-Write the Scale processing application for OMNI | 0 | Explored existing code, researched formats, built scale\_parser.php, ran full network scans, built v2 + calibration tools | 0 | |||||||
| 15 | 36138 | BMS | OMNI | fdrewett | 3/5 | 5:00 am | 10:00 am | 5.00 | 5.00 | 0 | 625.00 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 71582 | Re-Write the Scale processing application for OMNI | 0 | Scale parser v2 fixes, ScaleConfig.php built, ReadScaleDigiCamera.php bug fix, S\_Scales repopulated, Obsidian docs CSS row height, font matching, column shift fix | 0 | |||||||
| 16 | 36139 | BMS | OMNI | fdrewett | 3/5 | 10:00 am | 11:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 71582 | Re-Write the Scale processing application for OMNI | 0 | weekly meeting | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 17 | 36113 | BMS | SONM | fdrewett | 3/6 | 1:00 pm | 2:15 pm | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 68590 | Apple Business Account Setup and troubleshooting | 0 | working with Scott on the Apple Business issues. Call with Apple - Follow up next Wednesday | 0 | |||||||
| 18 | 36105 | BMS | PPT | fdrewett | 3/6 | 2:15 pm | 2:45 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 71549 | Nicky's Desktop | 0 | worked with Loraine on getting access to the server and Nicole's email | 0 | |||||||
| 19 | 36111 | BMS | OMNI | fdrewett | 3/6 | 2:45 pm | 3:15 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 71558 | PHPStorm Activation for Glenn | 0 | worked with Glenn on getting his phpstorm activated | 0 | |||||||
| 20 | 36191 | BMS | OMNI | fdrewett | 3/9 | 9:30 am | 10:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71609 | JY Recycling Issues | 0 | Call with Brandon They are having the following issues but we will need to wait for their internet to come back up before we take a look. He will call when it is ready for us to jump in and take a look. - Cashier - mugshot camera not working. - Scale - camera and printer not working. The EOD time is set to 5pm and they are still open some days at 5 -- need to move it to 6pm | 0 | |||||||
| 21 | 36186 | BMS | AIAM | fdrewett | 3/9 | 10:00 am | 10:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71608 | Sal unable to remote into JT Cashier | 0 | Worked with Steven on getting the server powered back on and ezcash started back up | 0 | |||||||
| 22 | 36217 | BMS | OMNI | fdrewett | 3/9 | 12:30 pm | 12:45 pm | 0.25 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | NoCharge | 3/9 | Help Desk 2.1 | Billed | -Closed | 71609 | JY Recycling Issues | 0 | Dan called checking in about JY - Let him know that their internet is still down and we are enable to take a look at anything until it comes back up. | 1 | Notices: Bill: Status = 'NoCharge' | Bill: Status = 'NoCharge' | |||||
| 23 | 36218 | BMS | OMNI | fdrewett | 3/9 | 2:00 pm | 2:30 pm | 0.50 | 0.50 | 0 | 62.50 | Correspondence NC | Standard Technician | NoCharge | 3/9 | Help Desk 2.1 | Billed | -Closed | 71609 | JY Recycling Issues | 0 | spoke to Brandon and the internet is still down. called Dan and let him know that we are still on hold | 1 | Notices: Bill: Status = 'NoCharge' | Bill: Status = 'NoCharge' | |||||
| 24 | 36235 | BMS | OMNI | fdrewett | 3/9 | 2:30 pm | 3:45 pm | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71558 | PHPStorm Activation for Glenn | 0 | Worked with Glenn and Kevin to sort out what email accounts are used for each of the devs phpstorm accounts. Once the accounts were figured out found that Glenn was in "Offline mode" and needed to be signed back in | 0 | |||||||
| 25 | 36247 | BMS | MEC | fdrewett | 3/9 | 4:00 pm | 5:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71557 | 5 new desktop setups | 0 | installed and activated Culvert Master and Flow Master. Installed Google Earth Pro and Copied over the settings from the old pc. Tested and we are good. | 0 | |||||||
| 26 | 36346 | BMS | IC | fdrewett | 3/10 | 7:30 am | 8:30 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71642 | URGENT! Fake domain created to impersonate Insight Construction | 0 | took a look at the security settings in M365 and called Lisa to talk through the plan. Handed off to Ryan | 0 | |||||||
| 27 | 36355 | BMS | PPT | fdrewett | 3/10 | 9:30 am | 10:00 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | NoCharge | 3/9 | Help Desk 2.1 | Billed | -Closed | 71612 | Replace Phone - Celeste Office ext 207 | 0 | travel time | 1 | Notices: Bill: Status = 'NoCharge' | Bill: Status = 'NoCharge' | |||||
| 28 | 36351 | BMS | PPT | fdrewett | 3/10 | 10:00 am | 11:00 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | NoCharge | 3/9 | Help Desk 2.1 | Billed | -Closed | 71612 | Replace Phone - Celeste Office ext 207 | with Marc - marking not billable for my time | 0 | Onsite - replaced the handset for ext 207 and configured the scan destinations on the printer in Celeste's Office. 1 LL scans and a Secure scans folder in HR | 2 | Notices: Bill: Status = 'NoCharge', Int Notes: Internal notes | Bill: Status = 'NoCharge', Int Notes: Internal notes | ||||
| 29 | 36391 | BMS | AIAM | fdrewett | 3/10 | 1:00 pm | 1:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 0 | Call with Richard. going over what needs to be done and the timeline. The device was shipped and will be in next week | 0 | |||||||
| 30 | 36392 | BMS | AIAM | fdrewett | 3/10 | 3:00 pm | 3:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 0 | Did a little research on the device getting connected to the network Dodge x2000 gateway and called Richard back. This device needs to be installed within Bluetooth / Wi-Fi range of the sensors. not in the PLC cabinet [MN7006-X2000-Gateway-Plug-and-Play.pdf](https://assets.dodgeindustrial.com/m/6b841e67a9a295cd/original/MN7006-X2000-Gateway-Plug-and-Play.pdf) | 0 | |||||||
| 31 | 36410 | BMS | SVC | fdrewett | 3/10 | 3:30 pm | 4:15 pm | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71691 | Medicare Connectivity Questions | 0 | Reviewed CMS HETS Trading Partner Agreement \(TPA\) Appendix C – Connectivity with client. Investigated connectivity options \(Extranet vs. Internet\), X.509 digital certificate requirements, and how HETS connectivity relates to client's M365 environment. Researched client's practice management software \(CrystalPM\) and determined that CrystalPM uses Trizetto as its clearinghouse for 270/271 Medicare eligibility transactions. Trizetto is already an established HETS trading partner and handles HETS connectivity on the client's behalf — meaning a direct HETS TPA is likely not required for their current setup. Advised client to verify with the party who initiated the TPA request \(CMS, consultant, or other\) to confirm whether a direct connection is actually needed before proceeding with obtaining an X.509 certificate or submitting this form. Provided MCARE Help Desk contact \(866-324-7315\) for follow-up. Time: 0.75 hrs | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | |||||
| 32 | 36412 | BMS | PPT | fdrewett | 3/10 | 8:30 pm | 8:31 pm | 0.02 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | NoCharge | 3/9 | Help Desk 2.1 | Billed | -Closed | 71690 | My Computer Screen | 0 | Hi Loraine! I'll reach out in the morning and we can take a look at it Thanks! | 1 | Notices: Bill: Status = 'NoCharge' | Bill: Status = 'NoCharge' | |||||
| 33 | 36521 | BMS | OMNI | fdrewett | 3/12 | 10:00 am | 11:30 am | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71778 | OMNI Weekly meeting | 0 | Weekly Meeting | 0 | |||||||
| 34 | 36540 | BMS | AIAM | fdrewett | 3/12 | 2:30 pm | 3:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71784 | AMR - wifi in the office cutting out | 0 | took a look at the settings in unifi and found that the rabbit ears on the roof maybe interfering with the wifi in the office. disabled them and we will see what it looks like the rest of the day and tomorrow. | 0 | |||||||
| 35 | 36564 | BMS | SVC | fdrewett | 3/12 | 3:00 pm | 3:30 pm | 0.50 | 0.50 | 0 | 62.50 | Correspondence NC | Standard Technician | NoCharge | 3/9 | Help Desk 2.1 | Billed | -Closed | 71678 | Joaquin issue with Crystal PM | 0 | Spoke to Cruzita and she thinks this is a permissions issue between the settings with the manager account and the employee. She is going to check it out and let us know if she needs anything. Closing up the ticket | 1 | Notices: Bill: Status = 'NoCharge' | Bill: Status = 'NoCharge' | |||||
| 36 | 36689 | BMS | TSSNM | fdrewett | 3/13 | 1:30 pm | 3:00 pm | 1.50 | 1.50 | 0 | 187.50 | Onsite | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 70707 | new workstation for Gary | 0 | Converted projects@thesignstorenm.com from a shared mailbox to a full user account and configured it on Kimi's workstation. Cleaned up shared access permissions for the remaining accounts. | 0 | |||||||
| 37 | 36691 | BMS | TSSNM | fdrewett | 3/13 | 3:00 pm | 3:30 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | NoCharge | 3/9 | Help Desk 2.1 | Billed | -Closed | 70707 | new workstation for Gary | 0 | Drive back to the office | 2 | Warnings: Notes: Duplicate notes; Notices: Bill: Status = 'NoCharge' | Notes: Duplicate notes | Bill: Status = 'NoCharge' | ||||
| 38 | 36745 | BMS | IC | fdrewett | 3/16 | 7:15 am | 7:45 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72370 | Sage License Server Down | 0 | Remoted in to the app server and restarted the service for sage and tested. we are good | 0 | |||||||
| 39 | 36838 | BMS | SONM | fdrewett | 3/16 | 1:00 pm | 1:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72408 | Printer install on A-4823 | 0 | Remoted in and downloaded the new print driver. installed on the laptop and copied to the server | 0 | |||||||
| 40 | 36836 | BMS | CASNM | fdrewett | 3/16 | 1:30 pm | 2:02 pm | 0.53 | 1.00 | 0 | 25.00 | Travel | Standard Technician | NoCharge | 3/16 | Help Desk 2.1 | Billed | -Closed | 72413 | Phone issues | 0 | travel to chile and spice offices | 2 | Warnings: Notes: Duplicate notes; Notices: Bill: Status = 'NoCharge' | Notes: Duplicate notes | Bill: Status = 'NoCharge' | ||||
| 41 | 36837 | BMS | CASNM | fdrewett | 3/16 | 2:02 pm | 2:14 pm | 0.20 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | NoCharge | 3/16 | Help Desk 2.1 | Billed | -Closed | 72413 | Phone issues | 0 | check out phone issues reboot phone gateway and phone issue resolved | 2 | Warnings: Notes: Duplicate notes; Notices: Bill: Status = 'NoCharge' | Notes: Duplicate notes | Bill: Status = 'NoCharge' | ||||
| 42 | 36834 | BMS | AIAM | fdrewett | 3/16 | 2:27 pm | 2:41 pm | 0.23 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | NoCharge | 3/16 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 0 | looked at the wifi in the mill and richards trailer | 2 | Warnings: Notes: Duplicate notes; Notices: Bill: Status = 'NoCharge' | Notes: Duplicate notes | Bill: Status = 'NoCharge' | ||||
| 43 | 36835 | BMS | AIAM | fdrewett | 3/16 | 2:41 pm | 3:09 pm | 0.47 | 1.00 | 0 | 25.00 | Travel | Standard Technician | DoNotBill | 3/16 | Help Desk 2.1 | WrittenOff | -Closed | 71682 | AMR - New vibration sensor for the mill | 0 | travel from amr | 3 | Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales, Notes: Duplicate notes; Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales, Notes: Duplicate notes | Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | ||||
| 44 | 36832 | BMS | MEC | fdrewett | 3/16 | 3:09 pm | 3:15 pm | 0.10 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | NoCharge | 3/16 | Help Desk 2.1 | Billed | -Closed | 72409 | New voicemail from (505) 702-6647 | 0 | checked out network issue with plotters switch is unplugged plugged back in and ensured plotters are working as intended | 2 | Warnings: Notes: Duplicate notes; Notices: Bill: Status = 'NoCharge' | Notes: Duplicate notes | Bill: Status = 'NoCharge' | ||||
| 45 | 36833 | BMS | MEC | fdrewett | 3/16 | 3:15 pm | 3:33 pm | 0.30 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72409 | New voicemail from (505) 702-6647 | 0 | travel to atg office | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 46 | 36917 | BMS | OMNI | fdrewett | 3/17 | 9:00 am | 11:30 am | 2.50 | 2.50 | 0 | 312.50 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 71609 | JY Recycling Issues | 0 | worked with JR Rycycling on getting the devices back online now that they have the internet working. scale printer is working camera is working scale needs a scale guy out there cashier id scanner is working sigpad is working printer is working mailed a new camera | 0 | |||||||
| 47 | 36933 | BMS | JGCPA | fdrewett | 3/18 | 8:20 am | 8:25 am | 0.08 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | NoCharge | 3/16 | Help Desk 2.1 | Billed | -Closed | 72444 | No Subject | 0 | Called Amy's cell and left a message seeing if we can setup a time today to check this out | 1 | Notices: Bill: Status = 'NoCharge' | Bill: Status = 'NoCharge' | |||||
| 48 | 36995 | BMS | PPT | fdrewett | 3/18 | 10:30 am | 11:30 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72498 | LOS LUNAS - New Employee | 0 | Created the user in google and AD. Let Celeste know we are ready for Monday | 0 | |||||||
| 49 | 37043 | BMS | PPT | fdrewett | 3/19 | 8:00 am | 8:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72768 | Donald needs help with getting remote access from the Mac | 0 | Worked with Donald on getting the account recreated in Remote Desktop and tested | 0 | |||||||
| 50 | 37044 | BMS | MEC | fdrewett | 3/19 | 8:30 am | 10:00 am | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72767 | Plotter work for Rick and Richard | 0 | Worked with Richard and Rick. Copied the settings from the working computer and tested on the two new workstations | 0 | |||||||
| 51 | 37160 | BMS | OMNI | fdrewett | 3/19 | 10:00 am | 11:30 am | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 71636 | Omni Meeting | 0 | weekly meeting | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 52 | 37161 | BMS | OMNI | fdrewett | 3/19 | 2:00 pm | 4:00 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 71636 | Omni Meeting | 0 | Security review of the servers and reviewing the code-base. looks like there has been no movement on the security issues raised last week... | 0 | |||||||
| 53 | 37153 | BMS | AIAM | fdrewett | 3/20 | 8:30 am | 10:00 am | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72860 | JT ATM Down | 0 | On-Site looked at the atm and found that there was an error with the cash handler. Called John the atm guy | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 54 | 37181 | BMS | AIAM | fdrewett | 3/22 | Sun | 9:00 am | 10:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72883 | Letter of recommendation for Paul Wynn | 0 | Composed the letter and sent it off to Dan | 0 | ||||||
| 55 | 37258 | BMS | SBI | fdrewett | 3/23 | 2:00 pm | 2:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72924 | Jamie Clicked on a funky email | 0 | Called and spoke with Jamie. She did not enter any credentials into the page that Attempted to load. Kicked off a complete scan with Huntress. | 0 | |||||||
| 56 | 37330 | BMS | TFF | fdrewett | 3/23 | 2:30 pm | 3:30 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72926 | .net error on Jerome's desktop | 0 | i was able to get the .net 3.5 using the windows 11 iso | 0 | |||||||
| 57 | 37327 | BMS | OMNI | fdrewett | 3/24 | 10:00 am | 11:15 am | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72892 | OMNI Weekly Meeting | 0 | Meeting with the OMNI Folks about a new customer | 0 | |||||||
| 58 | 37606 | BMS | TSSNM | fdrewett | 3/24 | 10:00 am | 10:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72928 | Reload at the ATG Office | 0 | wipe and reload at the ATG office. ready to take back to the sign store | 0 | |||||||
| 59 | 37325 | BMS | TFF | fdrewett | 3/24 | 11:00 am | 11:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72985 | Fwd: The Forensic Firm / blocked email | 0 | Hi Kathy, I took a look at the domain health for jgentrylaw.com and the issue is on their end — they are missing DMARC and SPF records, which causes many mail servers to block or reject their outgoing emails as potential spam or spoofing. This is something their IT department or email provider will need to resolve. They'll need to set up proper SPF and DMARC DNS records for jgentrylaw.com. Until that's corrected, you may continue seeing delivery issues from their domain. Feel free to forward this along to Christine at The Gentry Law Firm so she can pass it to her IT contact. Let me know if you have any other questions! Frank Drewett Ambitions Consulting Group ![\[image\]](https://na.myconnectwise.net/v4_6_release/api/newinlineimages/ambitionscg/07ab51be-01dc-45cc-9f4e-8d06b39ccb56/1c7649cc-f5e3-4ac9-b3ea-ed734c438ef3) https://mxtoolbox.com/emailhealth/jgentrylaw.com/ | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | |||||
| 60 | 37329 | BMS | AIAM | fdrewett | 3/24 | 11:20 am | 11:25 am | 0.08 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | NoCharge | 3/23 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 0 | Called and left a message for Richard to see if the parts are in | 1 | Notices: Bill: Status = 'NoCharge' | Bill: Status = 'NoCharge' | |||||
| 61 | 37387 | BMS | IC | fdrewett | 3/24 | 6:00 pm | 8:30 pm | 2.50 | 2.50 | 0 | 312.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 68298 | Server & User Cal | 0 | Migrated shared folders from **insightpdc** to **insightappsvr**. Moved data to new server, updated NTFS and share permissions to match previous configuration. Updated Group Policy \(Drive Maps GPO\) to reflect new server path using Replace action to ensure clean re-mapping on next login. Tested mapped drives using AD user account — drives mapped correctly to new server paths. Migration confirmed successful. | 0 | |||||||
| 62 | 37427 | BMS | JGCPA | fdrewett | 3/25 | 10:00 am | 10:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/23 | Help Desk | Billed | -Closed | SLA - Resolved | 73210 | 0 | Hi Amy, Looks like she has some configuration issues with her email that she should have her IT look in to. Missing DMARC & SPF will affect email delivery in and out for her. https://mxtoolbox.com/emailhealth/expressionsoflifeinc.com/ ![\[image\]](https://na.myconnectwise.net/v4_6_release/api/newinlineimages/ambitionscg/d1fe45dc-8872-4bb1-ae13-4efefd5661f0/f35a7eee-1ea8-47d4-a6f4-74f8bf863742) | 0 | ||||||||
| 63 | 37428 | BMS | BMS | fdrewett | 3/25 | 10:45 am | 11:00 am | 0.25 | 0.30 | 0 | - | Correspondence NC | Standard Technician | NoCharge | 3/23 | Help Desk 2.1 | WrittenOff | -Closed | 73180 | Fwd: RE: ConnectWise Case #03189610 Received Fw: Merger and Acquisition Request [ ref:!00D6g06Ohu | 0 | Hi Liam, Thank you for reaching out — no worries on the delay, I appreciate you picking this up. Happy to answer your questions: • Surviving company: Ambitions Consulting Group \(ACG\) • M&A stage: Completed • Points of contact / signers: - Black Moon Systems: Frank Drewett \(Owner\) — fdrewett@ambitionsgroup.com / 505-273-9685 - Ambitions Consulting Group: Lucas Rael \(Owner\) — lrael@ambitionsgroup.com • Primary contact on ACG account: Lucas Rael — lrael@ambitionsgroup.com. Please let me know if you need anything additional from him to move forward. • Closing date: We'd like to get this completed as quickly as possible — ideally before our next renewal date. Please let me know if you need a specific date and I can coordinate. Thanks Frank | 4 | Errors: Billed: Billed time not rounded to 15 minutes, Company: Company = 'BMS'; Notices: Bill: Status = 'NoCharge', Notes: Notes longer than 500 characters | Billed: Billed time not rounded to 15 minutes, Company: Company = 'BMS' | Bill: Status = 'NoCharge', Notes: Notes longer than 500 characters | ||||
| 64 | 37430 | BMS | BMS | fdrewett | 3/25 | 11:01 am | 11:04 am | 0.05 | 0.10 | 0 | - | Correspondence NC | Standard Technician | NoCharge | 3/23 | Help Desk 2.1 | WrittenOff | -Closed | 73180 | Fwd: RE: ConnectWise Case #03189610 Received Fw: Merger and Acquisition Request [ ref:!00D6g06Ohu | 0 | Sorry one last note. We have migrated over the companies and contacts. Is ConnectWise able to help move over old tickets? if not all good Thanks Frank | 3 | Errors: Billed: Billed time not rounded to 15 minutes, Company: Company = 'BMS'; Notices: Bill: Status = 'NoCharge' | Billed: Billed time not rounded to 15 minutes, Company: Company = 'BMS' | Bill: Status = 'NoCharge' | ||||
| 65 | 37445 | BMS | HH | fdrewett | 3/25 | 1:00 pm | 1:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 73214 | Norman Harvey | 0 | Deactivated Norman. Let us know if you need anything else | 0 | |||||||
| 66 | 37473 | BMS | IC | fdrewett | 3/25 | 1:30 pm | 3:45 pm | 2.25 | 2.25 | 0 | 281.25 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 68298 | Server & User Cal | 0 | Clean up the file share move from last night | 0 | |||||||
| 67 | 37574 | BMS | MEC | fdrewett | 3/26 | 8:15 am | 8:30 am | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 73191 | Plotter Issues on Rick's pc | 0 | 2 | Errors: Work Type: No onsite entry found for travel (based on tech, date, company); Notices: Notes: Missing notes for travel | Work Type: No onsite entry found for travel (based on tech, date, company) | Notes: Missing notes for travel | |||||
| 68 | 37498 | BMS | MEC | fdrewett | 3/26 | 8:30 am | 9:30 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 73191 | Plotter Issues on Rick's pc | 0 | On-Site - installed the updated driver on ricks computer and it fixed the orientation issue. plotting is still slow and there is an issue with the margins | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 69 | 37569 | BMS | OMNI | fdrewett | 3/26 | 10:00 am | 11:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72892 | OMNI Weekly Meeting | 0 | Weekly meeting | 0 | |||||||
| 70 | 37571 | BMS | OMNI | fdrewett | 3/26 | 12:00 pm | 1:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72892 | OMNI Weekly Meeting | 0 | Researching Hardware needed to setup a new client | 0 | |||||||
| 71 | 37593 | BMS | OMNI | fdrewett | 3/27 | 8:00 am | 9:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72892 | OMNI Weekly Meeting | 0 | working on the hardware quote for the new customer. emailed over to Dan | 0 | |||||||
| 72 | 37595 | BMS | PPT | fdrewett | 3/27 | 9:00 am | 9:15 am | 0.25 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | DoNotBill | 3/23 | - | WrittenOff | - | - | - | 0 | Quick Question about scheduling a time next week to meet up with Donald | 2 | Errors: Ticket #: No ticket #; Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Ticket #: No ticket # | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 73 | 37605 | BMS | AIAM | fdrewett | 3/27 | 9:55 am | 10:00 am | 0.08 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | NoCharge | 3/23 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 0 | Checked in with Richard and we are still waiting for parts | 1 | Notices: Bill: Status = 'NoCharge' | Bill: Status = 'NoCharge' | |||||
| 74 | 37637 | BMS | HH | fdrewett | 3/27 | 1:30 pm | 2:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 73330 | Fw: connect to printers | 0 | Installed the two printers and tested. | 0 | |||||||
| 75 | 37799 | BMS | OMNI | fdrewett | 3/30 | 12:30 pm | 1:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/30 | - | Billed | - | - | - | 0 | Unboxed, setup, and tested the little transcription device. | 2 | Errors: Ticket #: No ticket #; Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Ticket #: No ticket # | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 76 | 37798 | BMS | OMNI | fdrewett | 3/30 | 1:00 pm | 1:30 pm | 0.50 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 3/30 | - | Billed | - | - | - | 0 | Onsite to drop off the little transcription device | 3 | Errors: Ticket #: No ticket #, Work Type: No travel entry found for onsite (based on tech, date, company); Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Ticket #: No ticket #, Work Type: No travel entry found for onsite (based on tech, date, company) | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 77 | 37884 | BMS | TSSNM | fdrewett | 3/31 | 8:45 am | 9:00 am | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73448 | Relocate the AP | 0 | 1 | Notices: Notes: Missing notes for travel | Notes: Missing notes for travel | ||||||
| 78 | 37885 | BMS | TSSNM | fdrewett | 3/31 | 9:03 am | 10:27 am | 1.40 | 1.50 | 0 | 187.50 | Onsite | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73448 | Relocate the AP | 0 | Ran new cable for access point to remove it from the gs110tp at the front desk and have it plugged into the new pro max poe switch with proper power budget for the access point. | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 79 | 37888 | BMS | CT | fdrewett | 3/31 | 11:00 am | 11:15 am | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | DoNotBill | 3/30 | Help Desk 2.1 | WrittenOff | -Closed | 73460 | Door access reader not working | 0 | 4 | Errors: Work Type: No onsite entry found for travel (based on tech, date, company); Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales; Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales, Notes: Missing notes for travel | Work Type: No onsite entry found for travel (based on tech, date, company) | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Bill: Status = 'DoNotBill', work type not admin, correspondence or sales, Notes: Missing notes for travel | ||||
| 80 | 37889 | BMS | CT | fdrewett | 3/31 | 11:30 am | 11:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | DoNotBill | 3/30 | Help Desk 2.1 | WrittenOff | -Closed | 73460 | Door access reader not working | 0 | Met Ryan onsite but he has solved the issue right as I got there | 3 | Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales, Work Type: Possible onsite/remote mismatch (work type vs notes); Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales, Work Type: Possible onsite/remote mismatch (work type vs notes) | Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | ||||
| 81 | 36084 | BMS | MEC | mleasure | 3/6 | 8:50 am | 9:03 am | 0.22 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 71557 | 5 new desktop setups | 0 | Travel to office | 1 | Notices: Work Type: Multiple travel entries for tech, date, company | Work Type: Multiple travel entries for tech, date, company | |||||
| 82 | 36085 | BMS | MEC | mleasure | 3/6 | 9:04 am | 1:26 pm | 4.37 | 4.50 | 0 | 562.50 | Onsite | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 71557 | 5 new desktop setups | 0 | Worked with Ryan onsite setup of desktops join domain setup printers setup all necessary applications for each machine move data from old pc to new pc | 0 | |||||||
| 83 | 36086 | BMS | MEC | mleasure | 3/6 | 1:27 pm | 2:02 pm | 0.58 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 71557 | 5 new desktop setups | 0 | Drove back put in notes | 1 | Notices: Work Type: Multiple travel entries for tech, date, company | Work Type: Multiple travel entries for tech, date, company | |||||
| 84 | 36243 | BMS | MEC | mleasure | 3/9 | 3:31 pm | 4:06 pm | 0.58 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71557 | 5 new desktop setups | 0 | Helped install Acrobat on Jana's PC A-4815 | 0 | |||||||
| 85 | 36352 | BMS | PPT | mleasure | 3/10 | 9:28 am | 10:02 am | 0.57 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71612 | Replace Phone - Celeste Office ext 207 | 0 | Packed up and drove onsite | 0 | |||||||
| 86 | 36353 | BMS | PPT | mleasure | 3/10 | 10:03 am | 11:03 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71612 | Replace Phone - Celeste Office ext 207 | 0 | Worked with Frank to diagnose the phone. Replaced phone cable. Helped with Scanning issue. Took pictures and notes of server closet and all printers | 0 | |||||||
| 87 | 36363 | BMS | PPT | mleasure | 3/10 | 11:36 am | 11:58 am | 0.37 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71612 | Replace Phone - Celeste Office ext 207 | 0 | Added site photos to ITGlue | 0 | |||||||
| 88 | 37558 | BMS | HH | mleasure | 3/26 | 2:44 pm | 3:07 pm | 0.38 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 72930 | Fw: Prepare for your Comcast Business appointment tomorrow | 0 | Ryan called for some additional adapters. Packed them up and drove onsite. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 89 | 37559 | BMS | HH | mleasure | 3/26 | 3:08 pm | 4:00 pm | 0.87 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 72930 | Fw: Prepare for your Comcast Business appointment tomorrow | 0 | Helpoed Ryan with end users and phones. | 0 | |||||||
| 90 | 37560 | BMS | HH | mleasure | 3/26 | 4:01 pm | 4:27 pm | 0.43 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 72930 | Fw: Prepare for your Comcast Business appointment tomorrow | 0 | drove back and input notes | 0 | |||||||
| 91 | 36096 | BMS | CT | rclingan | 3/2 | 8:15 am | 10:00 am | 1.75 | 1.75 | 0 | 218.75 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 68522 | Quote for 6 desktops | 0 | initial setup of computers install agent, updates, asset tag | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 92 | 36101 | BMS | JGCPA | rclingan | 3/2 | 10:00 am | 10:45 am | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 70760 | New voicemail from Robert Clark Main Office Line (505) 884-3703 | 0 | work with angelica to try to mitigate memory issues but she is trying to combine a lot of pdfs into one in adobe and with only 8gb of ram we keep hitting the memory limits. | 0 | |||||||
| 93 | 36102 | BMS | IC | rclingan | 3/2 | 10:49 am | 11:05 am | 0.27 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 68589 | Rack Move at the new building | 0 | travel to 628 industrial | 1 | Notices: Work Type: Multiple travel entries for tech, date, company | Work Type: Multiple travel entries for tech, date, company | |||||
| 94 | 36103 | BMS | IC | rclingan | 3/2 | 11:05 am | 12:57 pm | 1.87 | 2.00 | 0 | 250.00 | Onsite | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 68589 | Rack Move at the new building | 0 | install outdoor access point terminate cable in network rack terminate cable through building siding hang pole mount for access point hang access point check speeds in trailer for angelo and ensure it is usable | 0 | |||||||
| 95 | 36104 | BMS | IC | rclingan | 3/2 | 12:57 pm | 1:15 pm | 0.30 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 68589 | Rack Move at the new building | 0 | return travel to office | 1 | Notices: Work Type: Multiple travel entries for tech, date, company | Work Type: Multiple travel entries for tech, date, company | |||||
| 96 | 36110 | BMS | JGCPA | rclingan | 3/2 | 12:57 pm | 1:15 pm | 0.30 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 70760 | New voicemail from Robert Clark Main Office Line (505) 884-3703 | 0 | travel to client office | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 97 | 36106 | BMS | NMLGL | rclingan | 3/2 | 1:15 pm | 1:45 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 71565 | Ken Offline file issues with global share | 0 | work with ken to remedy offline sync center issue by disabling sync center that was accidentally enabled by ken. ensure all network shares are working as intended look at ESU with ken and advise that he does need to upgrade laptop as it cannot go to windows 11 | 0 | |||||||
| 98 | 36107 | BMS | JGCPA | rclingan | 3/2 | 1:45 pm | 2:53 pm | 1.13 | 1.25 | 0 | 156.25 | Onsite | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 70760 | New voicemail from Robert Clark Main Office Line (505) 884-3703 | 0 | install additional 8gb stick of ram in each pc that does not already have 16gb of ram or more. all pcs now have minimum 16gb ram. | 0 | |||||||
| 99 | 36094 | BMS | HH | rclingan | 3/3 | 8:30 am | 9:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | BilledAgreement | -Closed | 71562 | adobe for connie | 0 | purchase additional license for connies adobe and ensure she is able to use the upgraded version of adobe. | 0 | |||||||
| 100 | 36088 | BMS | CT | rclingan | 3/3 | 9:30 am | 11:00 am | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 68522 | Quote for 6 desktops | 0 | initial setup of computers install agent, updates, asset tag | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 101 | 36089 | BMS | CT | rclingan | 3/3 | 11:00 am | 2:15 pm | 3.25 | 3.25 | 0 | 406.25 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 68522 | Quote for 6 desktops | 0 | initial setup of computers install agent, updates, asset tag | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 102 | 36091 | BMS | CT | rclingan | 3/3 | 2:16 pm | 2:35 pm | 0.32 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 68522 | Quote for 6 desktops | 0 | travel to courageous main office | 1 | Errors: Work Type: No onsite entry found for travel (based on tech, date, company) | Work Type: No onsite entry found for travel (based on tech, date, company) | |||||
| 103 | 36092 | BMS | CT | rclingan | 3/3 | 2:35 pm | 2:48 pm | 0.22 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 68522 | Quote for 6 desktops | 0 | drop off desktops with Chuck | 0 | |||||||
| 104 | 36093 | BMS | CT | rclingan | 3/3 | 2:48 pm | 3:02 pm | 0.23 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 68522 | Quote for 6 desktops | 0 | travel back to atg office | 1 | Warnings: Notes: Notes contain 'travel', work type not travel | Notes: Notes contain 'travel', work type not travel | |||||
| 105 | 36095 | BMS | SONM | rclingan | 3/3 | 3:30 pm | 4:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 71563 | Micah shared mailbox assistance | 0 | convert to shared mailbox and assign to requested users. | 0 | |||||||
| 106 | 35870 | BMS | SVC | rclingan | 3/4 | 8:16 am | 8:31 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 70810 | Question | 0 | send cruzita zip file of all of christin shared documents cruzita will go through these and note any important files that we may need to get updated copies of before deleting this account. | 0 | |||||||
| 107 | 36090 | BMS | MEC | rclingan | 3/4 | 12:00 pm | 5:00 pm | 5.00 | 5.00 | 0 | 625.00 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 71557 | 5 new desktop setups | 0 | initial setup of computers install agent, updates, asset tag | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 108 | 35915 | BMS | MEC | rclingan | 3/4 | 3:05 pm | 3:50 pm | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 70851 | New voicemail from (505) 401-2111 | 0 | setup brent on dana machine create email address for brent setup brent as local administrator setup office applications for brent | 0 | |||||||
| 109 | 35916 | BMS | IC | rclingan | 3/4 | 4:25 pm | 4:40 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 70853 | Fw: Settlement Review – AP/AR CL9435802 File— Ref_194f48d7e3d2b30f2d22d68f7f0d58654d9f4e5b | 0 | i have added this domain and any subdomains to the block list and deleted the messages from inboxes. | 0 | |||||||
| 110 | 36076 | BMS | HH | rclingan | 3/5 | 9:00 am | 11:00 am | 2.00 | 2.00 | 0 | 300.00 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | work on building out virtual machine to test intune policies as they are built | 0 | |||||||
| 111 | 35950 | BMS | AIAM | rclingan | 3/5 | 10:25 am | 10:40 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 71285 | Hut Scale 1 | 0 | worked with frank to test scale issues reboot digi and confirm weight is coming to digi confirm weight populating field | 0 | |||||||
| 112 | 36080 | BMS | PPT | rclingan | 3/5 | 11:00 am | 11:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 70757 | Figure out celeste adobe | 0 | create adobe team account for paradigm under the google admin account 505it purchase adobe pro and adobe illustrator licenses and assign to celeste ensure she is able to install the programs successfully | 0 | |||||||
| 113 | 36078 | BMS | HH | rclingan | 3/5 | 5:00 pm | 8:30 pm | 3.50 | 3.50 | 0 | 525.00 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | work to build out intune policies for the upcoming migration to minimize the work needed on each device as we transition. Create application policies for 365, edge, and firefox to install on all company owned devices create group for company owned windows devices create baseline security policies for windows devices create WLAPS policy to control local admin account and password rotation syncing to entra id work on bitlocker policy test all current policies and ensure they are working as intended. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | |||||
| 114 | 36072 | BMS | MEC | rclingan | 3/6 | 8:49 am | 9:04 am | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 71557 | 5 new desktop setups | 0 | travel to miller engineering main office | 0 | |||||||
| 115 | 36073 | BMS | MEC | rclingan | 3/6 | 9:04 am | 1:26 pm | 4.37 | 4.50 | 0 | 562.50 | Onsite | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 71557 | 5 new desktop setups | 0 | onsite setup of desktops join domain setup printers setup all necessary applications for each machine move data from old pc to new pc | 0 | |||||||
| 116 | 36068 | BMS | HH | rclingan | 3/6 | 2:15 pm | 2:16 pm | 0.02 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | BilledAgreement | -Closed | 71534 | James Clark | 0 | delete user | 0 | |||||||
| 117 | 36117 | BMS | TSSNM | rclingan | 3/6 | 3:23 pm | 4:23 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 70707 | new workstation for Gary | 0 | initial setup of computer install agent, updates, asset tag | 0 | |||||||
| 118 | 36173 | BMS | JGCPA | rclingan | 3/9 | 9:01 am | 9:06 am | 0.08 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71584 | OMG Bookkeeping | 0 | Hi Amy, when we migrated emails you would have lost access to everything in your old one drive as this wasnt migrated. We still have access to these files but looking at your onedrive there was about 8gb of data in there. Can I get on your computer and start the process of moving these back onto your machine? | 0 | |||||||
| 119 | 36177 | BMS | HH | rclingan | 3/9 | 9:20 am | 9:25 am | 0.08 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | BilledAgreement | -Closed | 71600 | George Lucero | 0 | user has been deleted. | 0 | |||||||
| 120 | 36185 | BMS | IC | rclingan | 3/9 | 9:50 am | 10:05 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71607 | CNC | Alphacam remote machine inaccessible | 0 | remote in and check issues * dns is resolving a-4360 at .63 instead of .124 * check server and see that dns is set at .63 for host * update dns * flush dns on tiffany machine and she is able to remote in | 0 | |||||||
| 121 | 36188 | BMS | HH | rclingan | 3/9 | 10:00 am | 10:20 am | 0.33 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | BilledAgreement | -Closed | 71610 | Comcast review of locations and plans | 0 | meeting with Olivia Comcast account rep she is going to update contracts for the two current locations and give us best pricing. asked about annex location as a possibility. | 0 | |||||||
| 122 | 36209 | BMS | HH | rclingan | 3/9 | 10:20 am | 12:11 pm | 1.85 | 2.00 | 0 | 300.00 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Testing of intune NinjaRMM integration create integration for client inside of ninja check that agent deploys successfully 2 firefox applications after ninja application install runs, Firefox from entra deployment Mozilla Firefox (x64 en-us) from ninja Baseline Security Policy Testing Pin set too secure.. 14 character minimum changed to 6 bitlocker will not enable by default with additional discs mounted to computer (usb, cd drives etc) Local admin password policy shows all success but no local policy on computer inside of entra Create Bitlocker Policy for drive encryption require bitlocker for all os and fixed data drives on company owned devices store bitlocker keys to entra id | require before encryption test bitlocker policy on vm and ensure it is working. add additional drive to VM and create new simple volume to ensure it encrypts with bitlocker according to policy Create Onedrive Known Folder Move policy setup policy to enable and configure onedrive to sync document desktop and pictures set to use onedrive files on demand to conserve disk space disable tutorial the appears at the end of onedrive setup | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | |||||
| 123 | 36210 | BMS | JGCPA | rclingan | 3/9 | 12:11 pm | 12:46 pm | 0.58 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71621 | Angelica Continued memory issues | 0 | remote in to machine and check event viewer main two events that keep popping are 5719 netlogon and the **Event ID 7038 - Service Control Manager** is saying the **WerSvc \(Windows Error Reporting Service\)** failed to log on as NT AUTHORITY\\SYSTEM due to "not enough memory resources." fixed dns issue and ran sfc and dism user is going to check and see if error continues to appear | 0 | |||||||
| 124 | 36211 | BMS | HH | rclingan | 3/9 | 12:49 pm | 1:24 pm | 0.58 | 0.75 | 0 | 112.50 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | work on bloatware removal policy removed ms news, xbox, solitaire, and other bloatware tested policy on vm successfully work on printer deployment policy | 0 | |||||||
| 125 | 36244 | BMS | NMLGL | rclingan | 3/9 | 3:13 pm | 3:40 pm | 0.45 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/9 | Help Desk | Billed | -Closed | SLA - Resolved | 71633 | NMLGL eDiscovery | 0 | looked at adobe doc and tried to save as pdf locally and print to pdf locally but document is just hanging. discussed possible ediscovery services with dan send email requesting meeting with client to go over ediscovery solutions | 0 | |||||||
| 126 | 36297 | BMS | HH | rclingan | 3/9 | 3:40 pm | 5:00 pm | 1.33 | 1.40 | 0 | 245.00 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | BilledAgreement | -Closed | 71648 | 2 new tablets | 0 | worked on removing devices from samsung knox build MDM profile for tablets create users for tablets in mdm and gmail | 1 | Errors: Billed: Billed time not rounded to 15 minutes | Billed: Billed time not rounded to 15 minutes | |||||
| 127 | 36292 | BMS | IC | rclingan | 3/10 | 8:05 am | 8:35 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71642 | URGENT! Fake domain created to impersonate Insight Construction | 0 | Verified SPF DKIM and DMARC records for the domain, all are good set to quarantine any messages that fail. added INKY entry to block the domain spoke to lisa about the information they use to impersonate being readily available on the insight construction website and a few google searches from there. | 0 | |||||||
| 128 | 36323 | BMS | BMS | rclingan | 3/10 | 8:43 am | 8:58 am | 0.25 | 0.30 | 0 | 52.50 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | WrittenOff | -Closed | 71647 | Re: Google Meets premium | 0 | look at options for google meet premium better options exist through zoom or teams to provide this function in the short term as we move away from google. | 3 | Errors: Billed: Billed time not rounded to 15 minutes, Company: Company = 'BMS'; Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Billed: Billed time not rounded to 15 minutes, Company: Company = 'BMS' | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | ||||
| 129 | 36328 | BMS | MEC | rclingan | 3/10 | 9:01 am | 9:13 am | 0.20 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71557 | 5 new desktop setups | 0 | travel to miller office | 1 | Notices: Work Type: Multiple travel entries for tech, date, company | Work Type: Multiple travel entries for tech, date, company | |||||
| 130 | 36332 | BMS | MEC | rclingan | 3/10 | 9:13 am | 9:56 am | 0.72 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71557 | 5 new desktop setups | 0 | onsite work to fix autocad issues by creating user accounts for each person and assigning the licenses accordingly sign out of jana account and into each user account | 0 | |||||||
| 131 | 36333 | BMS | MEC | rclingan | 3/10 | 9:56 am | 10:10 am | 0.23 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71557 | 5 new desktop setups | 0 | return travel to atg office | 2 | Warnings: Notes: Duplicate notes; Notices: Work Type: Multiple travel entries for tech, date, company | Notes: Duplicate notes | Work Type: Multiple travel entries for tech, date, company | ||||
| 132 | 36327 | BMS | BMS | rclingan | 3/10 | 10:10 am | 10:31 am | 0.35 | 0.40 | 0 | 70.00 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | WrittenOff | -Closed | 71647 | Re: Google Meets premium | 0 | setup zoom workplace account and add bug as a user assign license to bug account | 3 | Errors: Billed: Billed time not rounded to 15 minutes, Company: Company = 'BMS'; Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Billed: Billed time not rounded to 15 minutes, Company: Company = 'BMS' | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | ||||
| 133 | 36339 | BMS | HH | rclingan | 3/10 | 10:31 am | 11:13 am | 0.70 | 0.70 | 0 | 122.50 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | BilledAgreement | -Closed | 71648 | 2 new tablets | 0 | finish setup of tablets in mdm | 1 | Errors: Billed: Billed time not rounded to 15 minutes | Billed: Billed time not rounded to 15 minutes | |||||
| 134 | 36340 | BMS | IC | rclingan | 3/10 | 10:45 am | 10:50 am | 0.08 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71662 | New user setup | 0 | create ad user for crystal kent check a-4011 it is offline - notified client to turn machine on for further setup | 0 | |||||||
| 135 | 36359 | BMS | IC | rclingan | 3/10 | 11:13 am | 11:50 am | 0.62 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71662 | New user setup | 0 | setup user on computer and ensure computer is up to date and running smoothly as it has been offline for ~45 days. | 0 | |||||||
| 136 | 36381 | BMS | IC | rclingan | 3/10 | 1:22 pm | 1:44 pm | 0.37 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71673 | Wiring for New Building | 0 | travel to insight 628 industrial | 1 | Notices: Work Type: Multiple travel entries for tech, date, company | Work Type: Multiple travel entries for tech, date, company | |||||
| 137 | 36384 | BMS | IC | rclingan | 3/10 | 1:44 pm | 2:01 pm | 0.28 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71673 | Wiring for New Building | 0 | site walk with angelo to double check low voltage needs and discuss the options and needs. * drywall is already in all the way to ceiling - able to make holes as needed and they will patch * 4 upstairs offices 3 downstairs and a conference room * will need to pass cable through the floor above network rack total drops if 2 per office 19 | 0 | |||||||
| 138 | 36559 | BMS | IC | rclingan | 3/10 | 2:01 pm | 2:24 pm | 0.38 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71673 | Wiring for New Building | 0 | return travel to atg office | 2 | Warnings: Notes: Duplicate notes; Notices: Work Type: Multiple travel entries for tech, date, company | Notes: Duplicate notes | Work Type: Multiple travel entries for tech, date, company | ||||
| 139 | 36561 | BMS | HH | rclingan | 3/10 | 2:49 pm | 3:04 pm | 0.25 | 0.25 | 0 | 37.50 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | travel to heading home main office for meeting | 1 | Warnings: Notes: Notes contain 'travel', work type not travel | Notes: Notes contain 'travel', work type not travel | |||||
| 140 | 36562 | BMS | HH | rclingan | 3/10 | 3:04 pm | 4:05 pm | 1.02 | 1.25 | 0 | 187.50 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | meeting discussing the transition created a few spreadsheets to track the migration specifically of users and shared drives | 0 | |||||||
| 141 | 36563 | BMS | HH | rclingan | 3/10 | 4:05 pm | 4:21 pm | 0.27 | 0.50 | 0 | 75.00 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | travel back to atg office | 1 | Warnings: Notes: Notes contain 'travel', work type not travel | Notes: Notes contain 'travel', work type not travel | |||||
| 142 | 36548 | BMS | HH | rclingan | 3/12 | 10:29 am | 10:43 am | 0.23 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | BilledAgreement | -Closed | 71786 | Upstairs Printer issues | 0 | travel to aoc | 1 | Warnings: Notes: Notes contain 'travel', work type not travel | Notes: Notes contain 'travel', work type not travel | |||||
| 143 | 36549 | BMS | HH | rclingan | 3/12 | 10:43 am | 11:13 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | BilledAgreement | -Closed | 71786 | Upstairs Printer issues | 0 | check out canon printer not connecting via ethernet connected by wifi with new ip address check both computers and update drivers and ip address check printing and scanning | 0 | |||||||
| 144 | 36550 | BMS | HH | rclingan | 3/12 | 11:13 am | 11:29 am | 0.27 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | BilledAgreement | -Closed | 71786 | Upstairs Printer issues | 0 | travel back to atg office | 1 | Warnings: Notes: Notes contain 'travel', work type not travel | Notes: Notes contain 'travel', work type not travel | |||||
| 145 | 36551 | BMS | SONM | rclingan | 3/12 | 11:50 am | 12:00 pm | 0.17 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71787 | setup laptop for shane | data entry volunteer | 0 | travel to SONM office | 1 | Warnings: Notes: Notes contain 'travel', work type not travel | Notes: Notes contain 'travel', work type not travel | |||||
| 146 | 36552 | BMS | SONM | rclingan | 3/12 | 12:00 pm | 12:21 pm | 0.35 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71787 | setup laptop for shane | data entry volunteer | 0 | onsite setup of shane laptop and data entry laptop | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 147 | 36538 | BMS | SVC | rclingan | 3/12 | 1:00 pm | 1:15 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71783 | Remove dana access | 0 | removed dana from ninja remote access | 0 | |||||||
| 148 | 36545 | BMS | SVC | rclingan | 3/12 | 2:49 pm | 3:04 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71783 | Remove dana access | 0 | delegate dana email to cruzita as well as onedrive files | 0 | |||||||
| 149 | 36547 | BMS | HH | rclingan | 3/12 | 3:04 pm | 3:30 pm | 0.43 | 0.50 | 0 | 87.50 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | BilledAgreement | -Closed | 71648 | 2 new tablets | 0 | work with jesse to check out the messages and call issue he is reaching out to verizon to have them check it out as well | 0 | |||||||
| 150 | 36546 | BMS | HH | rclingan | 3/12 | 3:30 pm | 3:45 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | BilledAgreement | -Closed | 71785 | Fw: ⚠️ Action required: Update your privacy settings and account info. | 0 | check godaddy information and verify that it is all correct | 0 | |||||||
| 151 | 36653 | BMS | PPT | rclingan | 3/13 | 12:24 pm | 12:32 pm | 0.13 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71823 | Suzanne VPN Issues | 0 | Sent vpn credentials to suzanne via encrypted email. | 0 | |||||||
| 152 | 36654 | BMS | HH | rclingan | 3/13 | 12:32 pm | 12:36 pm | 0.07 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | BilledAgreement | -Closed | 71817 | Reactivate Email Credentials | 0 | the user has been reactivated and the password reset to DBbUa3Z32QZ3hC< it will require them to change it on first sign in. | 0 | |||||||
| 153 | 36690 | BMS | TSSNM | rclingan | 3/13 | 1:30 pm | 3:00 pm | 1.50 | 1.50 | 0 | 187.50 | Onsite | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 70707 | new workstation for Gary | 0 | Swapped Gary to his new workstation. Migrated user data, installed required applications, and configured printers. Returned the old machine to the office to be wiped and reloaded for Kimi. | 0 | |||||||
| 154 | 36692 | BMS | TSSNM | rclingan | 3/13 | 3:00 pm | 3:30 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | NoCharge | 3/9 | Help Desk 2.1 | Billed | -Closed | 70707 | new workstation for Gary | 0 | Drive back to the office | 2 | Warnings: Notes: Duplicate notes; Notices: Bill: Status = 'NoCharge' | Notes: Duplicate notes | Bill: Status = 'NoCharge' | ||||
| 155 | 36768 | BMS | HH | rclingan | 3/16 | 10:30 am | 10:32 am | 0.03 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | BilledAgreement | -Closed | 72382 | URGENT - New Hire Email Credentials | 0 | Create New users Colinb@headinghome.org Rogue-Rival2 Alyssas@headinghome.org Accurate-Skilled6 Added to groups | 0 | |||||||
| 156 | 36773 | BMS | HH | rclingan | 3/16 | 10:40 am | 10:58 am | 0.30 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | BilledAgreement | -Closed | 72392 | Setup Printer for thomas new pc | 0 | Setup printer on Thomas machine set default to 1 sided gray scale | 0 | |||||||
| 157 | 36790 | BMS | IC | rclingan | 3/16 | 11:00 am | 11:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72400 | Desktop For project manager | 0 | talked to Courtney about desktop need and worked on quote. | 0 | |||||||
| 158 | 36779 | BMS | SONM | rclingan | 3/16 | 11:17 am | 11:30 am | 0.22 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72399 | Call From Jenna | 0 | work with jenna and alex to setup unifi vpn | 0 | |||||||
| 159 | 36789 | BMS | SONM | rclingan | 3/16 | 11:36 am | 11:38 am | 0.03 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72399 | Call From Jenna | 0 | call back from jena mapped drives werent there at first, showed her the script to map drives and checked drive and gms function | 0 | |||||||
| 160 | 36815 | BMS | CASNM | rclingan | 3/16 | 1:30 pm | 2:02 pm | 0.53 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72413 | Phone issues | 0 | travel to chile and spice offices | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 161 | 36816 | BMS | CASNM | rclingan | 3/16 | 2:02 pm | 2:14 pm | 0.20 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72413 | Phone issues | 0 | check out phone issues reboot phone gateway and phone issue resolved | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 162 | 36818 | BMS | AIAM | rclingan | 3/16 | 2:27 pm | 2:41 pm | 0.23 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 0 | looked at the wifi in the mill and richards trailer | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 163 | 36819 | BMS | AIAM | rclingan | 3/16 | 2:41 pm | 3:09 pm | 0.47 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 0 | travel from amr | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 164 | 36820 | BMS | MEC | rclingan | 3/16 | 3:09 pm | 3:15 pm | 0.10 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72409 | New voicemail from (505) 702-6647 | 0 | checked out network issue with plotters switch is unplugged plugged back in and ensured plotters are working as intended | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 165 | 36821 | BMS | MEC | rclingan | 3/16 | 3:15 pm | 3:33 pm | 0.30 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72409 | New voicemail from (505) 702-6647 | 0 | travel to atg office | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 166 | 36824 | BMS | IC | rclingan | 3/16 | 3:50 pm | 4:00 pm | 0.17 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72415 | fix chrystal name on the server | 0 | updated active directory user as requested | 0 | |||||||
| 167 | 36857 | BMS | HH | rclingan | 3/17 | 9:30 am | 9:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | BilledAgreement | -Closed | 72437 | Quickbooks Issues | 0 | ran repair on quickbooks server | 0 | |||||||
| 168 | 36863 | BMS | EN | rclingan | 3/17 | 10:03 am | 10:18 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72441 | Fw: Ex Novo 3.17.26 Internet Slow | 0 | Checked issues with internet at corrales location ap and switches flickering off and on restart router changed settings on taproom u6 mesh that feeds brewery side let dave know and he reported that speeds are much better. | 0 | |||||||
| 169 | 36981 | BMS | HH | rclingan | 3/18 | 12:21 pm | 12:52 pm | 0.52 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | BilledAgreement | -Closed | 72497 | Fw: access to printers and cameras | 0 | work on colin machine to add printers, smartviewer camera software, and openvpn connect setup vpn profile for colin test cameras and vpn to ensure everything is functional explain process to connect to vpn when offsite for camera viewing. | 0 | |||||||
| 170 | 36985 | BMS | TN | rclingan | 3/18 | 1:00 pm | 1:26 pm | 0.43 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72500 | Fw: firewall rules | 0 | spoke with arkulas, checked out coredial firewall change requests we are not currently blocking anything and there is no constant\\persistent nat for unifi. checked firewall logs and fixed a rule that arkulas had created as a block instead of allow. | 0 | |||||||
| 171 | 37011 | BMS | HH | rclingan | 3/18 | 4:50 pm | 4:51 pm | 0.02 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | BilledAgreement | -Closed | 72513 | Adriana Sandoval | 0 | user has been suspended | 0 | |||||||
| 172 | 37030 | BMS | IC | rclingan | 3/19 | 8:05 am | 9:14 am | 1.15 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72400 | Desktop For project manager | 0 | work on setting up machine * initial out of box experience * install agent * install windows updates * remove bloatware | 0 | |||||||
| 173 | 37029 | BMS | HH | rclingan | 3/19 | 9:14 am | 9:27 am | 0.22 | 0.30 | 0 | 52.50 | Remote | Standard Technician | Billable | 3/16 | Sales | BilledAgreement | >Closed | 68891 | Quote for UniFi equipment | 0 | spoke to melissa about comcast and unifi she is going to sign and send quote back | 2 | Errors: Billed: Billed time not rounded to 15 minutes; Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Billed: Billed time not rounded to 15 minutes | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 174 | 37035 | BMS | IC | rclingan | 3/19 | 9:27 am | 9:57 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72400 | Desktop For project manager | 0 | Continued work on setup of desktop * updated bios * check dell command update and run all updates * set local user password | 0 | |||||||
| 175 | 37078 | BMS | NMFFL | rclingan | 3/19 | 10:08 am | 10:22 am | 0.23 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72789 | apple business setup | 0 | travel to client office | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 176 | 37079 | BMS | NMFFL | rclingan | 3/19 | 10:22 am | 11:32 am | 1.17 | 1.25 | 0 | 156.25 | Onsite | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72789 | apple business setup | 0 | * worked with elizabeth to verify the apple business account with apple support * setup tessa email on collette macbook and laptop * picked up device for rehire employee starting may 1 * discussed ediscovery opportunity | 0 | |||||||
| 177 | 37086 | BMS | AIAM | rclingan | 3/19 | 3:30 pm | 3:45 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72770 | New voicemail from Acme Main (505) 345-2457 | 0 | work with paula to make sure she is good on teams | 0 | |||||||
| 178 | 37129 | BMS | HH | rclingan | 3/20 | 12:53 pm | 12:56 pm | 0.05 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | BilledAgreement | -Closed | 72867 | Fw: Computer issues | 0 | emailed user for additional information | 0 | |||||||
| 179 | 37145 | BMS | TN | rclingan | 3/20 | 1:30 pm | 2:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72500 | Fw: firewall rules | 0 | spoke with arkulas about continued issues with this, the IVR is solved now but they are unable to telnet to a machine. we are awaiting additional information like what device/ip needs to be telnetted to. | 0 | |||||||
| 180 | 37189 | BMS | TN | rclingan | 3/22 | Sun | 4:00 pm | 4:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72500 | Fw: firewall rules | 0 | talk with arkulas about syslog | 0 | ||||||
| 181 | 37209 | BMS | TN | rclingan | 3/23 | 8:15 am | 8:30 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72500 | Fw: firewall rules | 0 | added troy to mezmo account for syslog and sent email with instructions to view the syslog from previous days. | 0 | |||||||
| 182 | 37242 | BMS | NMFFL | rclingan | 3/23 | 9:30 am | 9:57 am | 0.45 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72789 | apple business setup | 0 | added elizabeth as an admin to apple business tenant start intune setup for app deployment management start domain verification process need to add dns record to domain records and allow it to verify so we can create apple accounts with the domain. | 0 | |||||||
| 183 | 37223 | BMS | TSSNM | rclingan | 3/23 | 9:57 am | 10:27 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72910 | New voicemail from (505) 830-2530 | 0 | worked on kimmy email issue fixed outlook to work in classic outlook reset projects@ password and documented in itglue talked with al about replacing this pc and the plan to wipe garys old for it | 0 | |||||||
| 184 | 37243 | BMS | NMLGL | rclingan | 3/23 | 10:33 am | 10:49 am | 0.27 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 70473 | Charles New Laptop | 0 | travel to nmlgl office | 0 | |||||||
| 185 | 37244 | BMS | NMLGL | rclingan | 3/23 | 10:49 am | 12:17 pm | 1.47 | 1.50 | 0 | 187.50 | Onsite | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 70473 | Charles New Laptop | 0 | Setup of charles laptop onsite move files and applications from old machine ensure he is logged into all applications we will need to setup printers and wifi at the santa fe office when he gets up there. | 0 | |||||||
| 186 | 37273 | BMS | JGCPA | rclingan | 3/23 | 2:14 pm | 3:08 pm | 0.90 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72444 | No Subject | 0 | downloaded amy's onedrive files from the old tenant to a zip file on her desktop let amy know that files are there and located the OMG bookkeeping file she is looking for. | 0 | |||||||
| 187 | 37268 | BMS | HH | rclingan | 3/23 | 2:49 pm | 2:50 pm | 0.02 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 72867 | Fw: Computer issues | 0 | Dana responded in email that she has resolved her issues. | 0 | |||||||
| 188 | 37278 | BMS | IC | rclingan | 3/23 | 2:56 pm | 3:26 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72933 | a-4935 beeping | 0 | updated graphics drivers and wifi and bluetooth with intel driver assistant to attempt to stop beeping. will inspect computer onsite tomorrow to confirm that beeping has subsided. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 189 | 37280 | BMS | HH | rclingan | 3/23 | 3:36 pm | 3:39 pm | 0.05 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 72513 | Adriana Sandoval | 0 | removed user from google tenant per Patricia | 0 | |||||||
| 190 | 37353 | BMS | TSSNM | rclingan | 3/24 | 8:05 am | 8:50 am | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72925 | New voicemail from (505) 830-2530 | 0 | initial setup of desktop to replace kimi machine wipe and reload gary old desktop | 0 | |||||||
| 191 | 37352 | BMS | TSSNM | rclingan | 3/24 | 8:50 am | 9:03 am | 0.22 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72925 | New voicemail from (505) 830-2530 | 0 | travel client site | 1 | Warnings: Notes: Notes contain 'travel', work type not travel | Notes: Notes contain 'travel', work type not travel | |||||
| 192 | 37351 | BMS | TSSNM | rclingan | 3/24 | 9:03 am | 10:30 am | 1.45 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72925 | New voicemail from (505) 830-2530 | 0 | install new desktop for kimi to replace windows 10 machine that cannot upgrade to windows 11 this also solved issues she has been having with outlook classic not working on old pc updated software installed printers installed office and verify outlook install cyrious transfer data from old machine setup share drives | 0 | |||||||
| 193 | 37349 | BMS | IC | rclingan | 3/24 | 10:30 am | 10:43 am | 0.22 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72400 | Desktop For project manager | 0 | Travel to client site | 0 | |||||||
| 194 | 37348 | BMS | IC | rclingan | 3/24 | 10:43 am | 11:25 am | 0.70 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72400 | Desktop For project manager | 0 | dropoff desktop for new project manager looked at issue for a-4011 which is open in ticket #72923 fixed teams permissions issues and camera and microphone issues | 0 | |||||||
| 195 | 37343 | BMS | TN | rclingan | 3/24 | 12:18 pm | 12:31 pm | 0.22 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72997 | Evolution group site walk | 0 | travel to site | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 196 | 37344 | BMS | TN | rclingan | 3/24 | 12:31 pm | 1:15 pm | 0.73 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72997 | Evolution group site walk | 0 | walk location and view all 4 network closets main data feed in first building that pipes out to 3 other buildings each building has intermediary data feed that distributes wiring from there. | 0 | |||||||
| 197 | 37340 | BMS | HH | rclingan | 3/24 | 1:31 pm | 1:48 pm | 0.28 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 72995 | locked out of famcare | 0 | unlocked account reset password ensured user was able to sign in successfully | 0 | |||||||
| 198 | 37678 | BMS | HH | rclingan | 3/24 | 2:52 pm | 3:05 pm | 0.22 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 72930 | Fw: Prepare for your Comcast Business appointment tomorrow | 0 | 1 | Errors: Notes: Missing notes, work type not travel | Notes: Missing notes, work type not travel | ||||||
| 199 | 37679 | BMS | HH | rclingan | 3/24 | 3:05 pm | 4:24 pm | 1.32 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 72930 | Fw: Prepare for your Comcast Business appointment tomorrow | 0 | Onsite setup of router and work with comcast to verify static ip address and new network connectivity. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 200 | 37452 | BMS | HH | rclingan | 3/25 | 8:04 am | 8:39 am | 0.58 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 72930 | Fw: Prepare for your Comcast Business appointment tomorrow | 0 | work on setting up router at office | 0 | |||||||
| 201 | 37410 | BMS | SVC | rclingan | 3/25 | 8:39 am | 8:45 am | 0.10 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 73193 | a-4911 scanner issues | 0 | did remote troubleshooting had evie check scanner switch at the back to ensure it is on the right mode power cycle scanner check twain scanner settings in crystal scans still not coming through | 0 | |||||||
| 202 | 37415 | BMS | HH | rclingan | 3/25 | 8:45 am | 9:05 am | 0.33 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 73194 | qb server issues | 0 | reset quickbooks using the database server manager and notified client | 0 | |||||||
| 203 | 37453 | BMS | HH | rclingan | 3/25 | 9:05 am | 9:39 am | 0.57 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 72930 | Fw: Prepare for your Comcast Business appointment tomorrow | 0 | finish remote setup of router at office | 0 | |||||||
| 204 | 37454 | BMS | SVC | rclingan | 3/25 | 9:39 am | 10:04 am | 0.42 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 73193 | a-4911 scanner issues | 0 | travel to sandia office | 0 | |||||||
| 205 | 37455 | BMS | SVC | rclingan | 3/25 | 10:04 am | 11:17 am | 1.22 | 1.25 | 0 | 156.25 | Onsite | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 73193 | a-4911 scanner issues | 0 | fixed scanner by reinstalling driver and running through setup again. tested scanner checked out server drive space free - freed up 40gb fixed mfa for nestrada@ and lbyington@ so they can check their emails again. | 0 | |||||||
| 206 | 37456 | BMS | HH | rclingan | 3/25 | 11:17 am | 11:35 am | 0.30 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 72930 | Fw: Prepare for your Comcast Business appointment tomorrow | 0 | travel to annex | 1 | Warnings: Notes: Notes contain 'travel', work type not travel | Notes: Notes contain 'travel', work type not travel | |||||
| 207 | 37457 | BMS | HH | rclingan | 3/25 | 11:35 am | 1:34 pm | 1.98 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 72930 | Fw: Prepare for your Comcast Business appointment tomorrow | 0 | Onsite setup of router setup static and verified speeds 300/300 found 2 u6 lite access points in the ceiling one on each floor still waiting on new 48 port switch to finalize install ETA 3/26 | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 208 | 37451 | BMS | SVC | rclingan | 3/25 | 2:17 pm | 2:57 pm | 0.67 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 73218 | RDP issues | 0 | worked on sandia RDS server and cleared out old instances running updated crystal as it had not updated to the new version that the server is running notified meg that her team is able to sign back in. | 0 | |||||||
| 209 | 37484 | BMS | SVC | rclingan | 3/26 | 8:00 am | 8:16 am | 0.27 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 73256 | HEIGHTS Site Walk - Check out the optometry equipment | 0 | travel to site | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 210 | 37483 | BMS | SVC | rclingan | 3/26 | 8:16 am | 8:27 am | 0.18 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 73256 | HEIGHTS Site Walk - Check out the optometry equipment | 0 | looked at machines with evie to determine which pieces of optometry equipment have software on the exam room pcs. * Optos \(both locations\) has its own machine in the server closet * Cirrus HD-OCT data on server * Keratograph data on server * Humphrey Field Analyzer \(HFA 3\) data on server * exam room pcs all have acuity pro on a side note we should look at what it takes to update the cirrus to windows 11.. | 0 | |||||||
| 211 | 37508 | BMS | HH | rclingan | 3/26 | 10:46 am | 10:52 am | 0.10 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 73271 | QB company file access mutli user error | 0 | ran repair on qb database server | 0 | |||||||
| 212 | 37512 | BMS | PPT | rclingan | 3/26 | 10:52 am | 11:13 am | 0.35 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 73273 | QB issues for peter | 0 | ran qb database server manager to attempt to fix issues with file shares. let suzanne know to test. | 0 | |||||||
| 213 | 37523 | BMS | HH | rclingan | 3/26 | 11:21 am | 1:09 pm | 1.80 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 73274 | Fw: Security compliance DUE 3/27 | 0 | Drafted security guidelines response for BCBS reviewed old responses from previous years, new guidelines are much more verbose discussed response with frank sent response to melissa and jesse for review | 0 | |||||||
| 214 | 37675 | BMS | HH | rclingan | 3/26 | 1:09 pm | 1:28 pm | 0.32 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 72930 | Fw: Prepare for your Comcast Business appointment tomorrow | 0 | 1 | Errors: Notes: Missing notes, work type not travel | Notes: Missing notes, work type not travel | ||||||
| 215 | 37677 | BMS | HH | rclingan | 3/26 | 1:28 pm | 3:54 pm | 2.43 | 2.50 | 0 | 312.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 72930 | Fw: Prepare for your Comcast Business appointment tomorrow | 0 | Onsite setup and installation of new network equipment mount 2 access points and 48 port switch move network drops from old switches to new 48 port diagnose issues with poe drops and move phones to power adapters setup wifi network create new vlan for printers as they exist staticed and setup on all company devices in a different subnet that was previously provided by the city network. verify printing and scanning works verify quickbooks server connectivity for accounting department | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 216 | 37657 | BMS | IC | rclingan | 3/27 | 9:50 am | 10:06 am | 0.27 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72400 | Desktop For project manager | 0 | 1 | Notices: Notes: Missing notes for travel | Notes: Missing notes for travel | ||||||
| 217 | 37656 | BMS | IC | rclingan | 3/27 | 10:06 am | 11:00 am | 0.90 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72400 | Desktop For project manager | 0 | Onsite visit to setup project manager desktop * Setup desktop * Setup Carol on scansnap * setup monitors for the desktop * join computer to domain We need to bring HDMI->DP adapters Monday morning as she is starting monday and the cables that were brought for the desktop setup were not suitable with the monitors ordered by client. | 0 | |||||||
| 218 | 37640 | BMS | HH | rclingan | 3/27 | 1:13 pm | 1:31 pm | 0.30 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 73328 | Connie Desktop no internet access | 0 | 1 | Errors: Notes: Missing notes, work type not travel | Notes: Missing notes, work type not travel | ||||||
| 219 | 37641 | BMS | HH | rclingan | 3/27 | 1:31 pm | 1:49 pm | 0.30 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 73328 | Connie Desktop no internet access | 0 | troubleshoot issue with connies network cable from wall is only cat 5 patched in port 2-03 as 2-04 only reports being capable of FE replace cable to desktop and check that connection is 2.5GBe | 0 | |||||||
| 220 | 37653 | BMS | IC | rclingan | 3/27 | 2:11 pm | 2:24 pm | 0.22 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 68298 | Server & User Cal | 0 | Set new Big ricoh scans destinations after moving the scan folders to a different server. | 0 | |||||||
| 221 | 37671 | BMS | IC | rclingan | 3/27 | 2:24 pm | 3:00 pm | 0.60 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72400 | Desktop For project manager | 0 | Finished setup or new project manager * Created M365 and Active Directory accounts * Shared credentials with courtney * logged in to machine and connected ricoh and designjet printers | 0 | |||||||
| 222 | 37683 | BMS | HH | rclingan | 3/27 | 2:45 pm | 3:22 pm | 0.62 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 73329 | Fw: Connies laptop | 0 | Work to verify battery details on laptop. 97.7% health with only 56 cycles is excellent. For context, most Li-ion batteries aren't considered "degraded" until they drop below ~80%, so this one has a long way to go. The low cycle count suggests the laptop spends a good portion of its time plugged in. need to investigate the steps detailed by jesse to verify. | 0 | |||||||
| 223 | 37684 | BMS | HH | rclingan | 3/27 | 3:22 pm | 3:37 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 73333 | Fw: Adobe request | 0 | Purchased license for anthony and assigned to him 4.17 prorated billing today | 0 | |||||||
| 224 | 37691 | BMS | HH | rclingan | 3/27 | 3:39 pm | 5:05 pm | 1.43 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 73329 | Fw: Connies laptop | 0 | Installed amd drivers and updated chipset, cpu, graphics and pcie devices windows updates were behind as well. Device dropped 40% during this timeframe while running multiple updates. would like to do one more round of testing after updates to confirm battery health. | 0 | |||||||
| 225 | 37722 | BMS | IC | rclingan | 3/30 | 7:45 am | 8:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73376 | Issues with conference room pc network shares | 0 | remoted into pc and checked network shares network shares have remapped by group policy and are working now check document that they were having issues with. | 0 | |||||||
| 226 | 37724 | BMS | HH | rclingan | 3/30 | 8:00 am | 8:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | BilledAgreement | -Closed | 73381 | Debbie account suspended | 0 | check out Debbie account view all logs associated with security/sign in only one event found this event triggered the suspension "Suspicious login attempt" Changed password and provided it to Debbie then unsuspended account. | 0 | |||||||
| 227 | 37727 | BMS | HH | rclingan | 3/30 | 8:30 am | 8:44 am | 0.23 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | BilledAgreement | -Closed | 73377 | Anthony Gonzales | 0 | deleted user account | 0 | |||||||
| 228 | 37747 | BMS | IC | rclingan | 3/30 | 8:58 am | 9:14 am | 0.27 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 72400 | Desktop For project manager | 0 | 1 | Notices: Notes: Missing notes for travel | Notes: Missing notes for travel | ||||||
| 229 | 37749 | BMS | IC | rclingan | 3/30 | 9:14 am | 9:50 am | 0.60 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 72400 | Desktop For project manager | 0 | Setup Erika monitors with proper display adapters add project to erika account/pc check scan folders function fix scan user password for scan folders to function | 0 | |||||||
| 230 | 37746 | BMS | HH | rclingan | 3/30 | 9:30 am | 9:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | BilledAgreement | -Closed | 73333 | Fw: Adobe request | 0 | remote in and setup adobe for anthony | 0 | |||||||
| 231 | 37760 | BMS | HH | rclingan | 3/30 | 10:49 am | 10:54 am | 0.08 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | BilledAgreement | -Closed | 73381 | Debbie account suspended | 0 | Debbie called with issues after getting back into the computer at the office she is unable to use google drive files force closed google drive and reopened the application and verified that files are opening properly. | 0 | |||||||
| 232 | 37805 | BMS | NMFFL | rclingan | 3/30 | 10:54 am | 12:00 pm | 1.10 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 72789 | apple business setup | 0 | worked on setting up intune and apple business for management of devices and applications on apple devices. | 0 | |||||||
| 233 | 37810 | BMS | HH | rclingan | 3/30 | 12:00 pm | 12:47 pm | 0.78 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | BilledAgreement | -Closed | 73274 | Fw: Security compliance DUE 3/27 | 0 | Verified with Global Vision Tech that we have a BAA on file and they are going to provide us with a SOC 2 type security attestation. | 0 | |||||||
| 234 | 37806 | BMS | TSSNM | rclingan | 3/30 | 12:15 pm | 12:30 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Sales | Billed | >Closed | 73002 | Comcast Fiber Upgrade | 0 | preconfiguration and adopting of unifi equipment before heading on site. | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | |||||
| 235 | 37807 | BMS | TSSNM | rclingan | 3/30 | 12:47 pm | 1:00 pm | 0.22 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/30 | Sales | Billed | >Closed | 73002 | Comcast Fiber Upgrade | 0 | 2 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1', Notes: Missing notes for travel | Board: Board not 'Help Desk' or 'Help Desk 2.1', Notes: Missing notes for travel | ||||||
| 236 | 37808 | BMS | TSSNM | rclingan | 3/30 | 1:00 pm | 3:27 pm | 2.45 | 2.50 | 0 | 312.50 | Onsite | Standard Technician | Billable | 3/30 | Sales | Billed | >Closed | 73002 | Comcast Fiber Upgrade | 0 | Installed new unifi equipment in rack configured wifi network and test signal strength work with comcast to setup new fiber network and static ip address verify phones and server are working as intended | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | |||||
| 237 | 37813 | BMS | CT | rclingan | 3/30 | 4:22 pm | 4:27 pm | 0.08 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73430 | Bitlocker issue after firmware update | 0 | Provided Chuck with the bitlocker recovery key. | 0 | |||||||
| 238 | 37817 | BMS | HH | rclingan | 3/30 | 4:41 pm | 4:47 pm | 0.10 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | BilledAgreement | -Closed | 73431 | Susan Martinez | 0 | Reset password sign out of all sessions update recovery information check for data and notice that user has deleted data. restored all data deleted for last 25 days. provide delegate access to marlene | 0 | |||||||
| 239 | 37855 | BMS | HH | rclingan | 3/31 | 8:26 am | 8:51 am | 0.42 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | BilledAgreement | -Closed | 73329 | Fw: Connies laptop | 0 | work on connie laptop and start process to check battery life and drain. | 0 | |||||||
| 240 | 37852 | BMS | TSSNM | rclingan | 3/31 | 8:51 am | 9:03 am | 0.20 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73448 | Relocate the AP | 0 | Travel time for onsite visit. | 2 | Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 241 | 37853 | BMS | TSSNM | rclingan | 3/31 | 9:03 am | 10:27 am | 1.40 | 1.50 | 0 | 187.50 | Onsite | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73448 | Relocate the AP | 0 | Ran new cable for access point to remove it from the gs110tp at the front desk and have it plugged into the new pro max poe switch with proper power budget for the access point. | 2 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company); Warnings: Notes: Duplicate notes | Work Type: No travel entry found for onsite (based on tech, date, company) | Notes: Duplicate notes | ||||
| 242 | 37856 | BMS | HH | rclingan | 3/31 | 10:40 am | 11:00 am | 0.33 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | BilledAgreement | -Closed | 73329 | Fw: Connies laptop | 0 | verify connie laptop is good and ready to be returned | 0 | |||||||
| 243 | 37857 | BMS | HH | rclingan | 3/31 | 11:00 am | 11:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | BilledAgreement | -Closed | 73329 | Fw: Connies laptop | 0 | Travel time for onsite visit. | 2 | Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 244 | 37858 | BMS | HH | rclingan | 3/31 | 11:15 am | 11:31 am | 0.27 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | BilledAgreement | -Closed | 73329 | Fw: Connies laptop | 0 | Drop off connie laptop and pickup phone that needs to be reset for ticket #73454 | 0 | |||||||
| 245 | 37859 | BMS | CT | rclingan | 3/31 | 11:31 am | 11:44 am | 0.22 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73460 | Door access reader not working | 0 | Travel time for onsite visit. | 0 | |||||||
| 246 | 37860 | BMS | CT | rclingan | 3/31 | 11:44 am | 12:00 pm | 0.27 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73460 | Door access reader not working | 0 | Fix issue with door access reader by restarting device verify device is functioning properly | 0 | |||||||
| 247 | 37899 | BMS | NMFFL | rclingan | 3/31 | 1:03 pm | 4:45 pm | 3.70 | 3.75 | 0 | 468.75 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 72789 | apple business setup | 0 | Setup intune and apple business manager for enrollment and management of devices | 0 | |||||||
| 248 | 37901 | BMS | HH | rclingan | 3/31 | 1:30 pm | 2:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | BilledAgreement | -Closed | 73454 | 505-895-4889 | 0 | wipe and reset phone in mdm need to schedule time to return phone | 0 |
Legend:
(hover over fields for details)
Tickets with over 5 hours in the current view (7)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 16.75 | 71557 | MEC | 5 new desktop setups |
| 11.00 | 71582 | OMNI | Re-Write the Scale processing application for OMNI |
| 10.75 | 72930 | HH | Fw: Prepare for your Comcast Business appointment tomorrow |
| 10.25 | 71559 | HH | Migration to M365 Time Tracking |
| 7.00 | 68522 | CT | Quote for 6 desktops |
| 6.75 | 72789 | NMFFL | apple business setup |
| 5.75 | 72400 | IC | Desktop For project manager |
Errors
| Field | Message | Count |
|---|---|---|
| Billed | Billed time not rounded to 15 minutes | 9 |
| Company | Company = 'BMS' | 5 |
| Notes | Missing notes, work type not travel | 3 |
| Ticket # | No ticket # | 3 |
| Work Type | No onsite entry found for travel (based on tech, date, company) | 3 |
| Work Type | No travel entry found for onsite (based on tech, date, company) | 2 |
| Total | 25 | |
Warnings
| Field | Message | Count |
|---|---|---|
| Entry Status | Status = 'WrittenOff', work type not admin, correspondence or sales | 7 |
| Notes | Duplicate notes | 28 |
| Notes | Notes contain 'travel', work type not travel | 10 |
| Work Type | Possible onsite/remote mismatch (work type vs notes) | 11 |
| Total | 56 | |
Notices
| Field | Message | Count |
|---|---|---|
| Bill | Status = 'DoNotBill', work type not admin, correspondence or sales | 4 |
| Bill | Status = 'NoCharge' | 17 |
| Board | Board not 'Help Desk' or 'Help Desk 2.1' | 7 |
| Int Notes | Internal notes | 1 |
| Notes | Missing notes for travel | 6 |
| Notes | Notes longer than 500 characters | 6 |
| Work Type | Multiple travel entries for tech, date, company | 8 |
| Total | 49 | |