Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 9:39:43 pm took 0.43 seconds version: b85cbb8 helpers: v2
Territory: BMS Month: « Mar 2026 » Company: SVC [x] Ticket: all User: all Type: all Role: all Bill: all Timesheet: all 3/2 3/9 3/16 3/23 3/30 Board: all Entry Status: all Ticket Status: all Issue: all [reset] Progress: 0% (0 of 2)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 36445 | BMS | SVC | dlovato | 3/11 | 12:35 pm | 1:27 pm | 0.87 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71678 | Joaquin issue with Crystal PM | 0 | * Contacted Felicity * Received instructions to contact Joaquin via teams * He replicated scenario and states it works fine for Felicity, same scenario * Started 3 weeks ago. He has been sending the 0.00 Sphere issue orders over to Felicity * Attempted repair of Crystal PM * Joaquin will test and let me know if the issue returns * Will likely need to contact Cystal PM support if the repair didn't fix | 0 | |||||||
| 2 | 36457 | BMS | SVC | dlovato | 3/11 | 2:18 pm | 3:35 pm | 1.28 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71678 | Joaquin issue with Crystal PM | 0 | * After repairing, Crystal PM wasn't launching at all * Attempted reboot * Ini file need to be renamed in c:\\program files \(x86\)\\CrystalPM * After getting Crystal working, the same issue persists * Going to update Felicity | 0 | |||||||
| 3 | 36410 | BMS | SVC | fdrewett | 3/10 | 3:30 pm | 4:15 pm | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71691 | Medicare Connectivity Questions | 0 | Reviewed CMS HETS Trading Partner Agreement \(TPA\) Appendix C – Connectivity with client. Investigated connectivity options \(Extranet vs. Internet\), X.509 digital certificate requirements, and how HETS connectivity relates to client's M365 environment. Researched client's practice management software \(CrystalPM\) and determined that CrystalPM uses Trizetto as its clearinghouse for 270/271 Medicare eligibility transactions. Trizetto is already an established HETS trading partner and handles HETS connectivity on the client's behalf — meaning a direct HETS TPA is likely not required for their current setup. Advised client to verify with the party who initiated the TPA request \(CMS, consultant, or other\) to confirm whether a direct connection is actually needed before proceeding with obtaining an X.509 certificate or submitting this form. Provided MCARE Help Desk contact \(866-324-7315\) for follow-up. Time: 0.75 hrs | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | |||||
| 4 | 36564 | BMS | SVC | fdrewett | 3/12 | 3:00 pm | 3:30 pm | 0.50 | 0.50 | 0 | 62.50 | Correspondence NC | Standard Technician | NoCharge | 3/9 | Help Desk 2.1 | Billed | -Closed | 71678 | Joaquin issue with Crystal PM | 0 | Spoke to Cruzita and she thinks this is a permissions issue between the settings with the manager account and the employee. She is going to check it out and let us know if she needs anything. Closing up the ticket | 1 | Notices: Bill: Status = 'NoCharge' | Bill: Status = 'NoCharge' | |||||
| 5 | 35870 | BMS | SVC | rclingan | 3/4 | 8:16 am | 8:31 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 70810 | Question | 0 | send cruzita zip file of all of christin shared documents cruzita will go through these and note any important files that we may need to get updated copies of before deleting this account. | 0 | |||||||
| 6 | 36538 | BMS | SVC | rclingan | 3/12 | 1:00 pm | 1:15 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71783 | Remove dana access | 0 | removed dana from ninja remote access | 0 | |||||||
| 7 | 36545 | BMS | SVC | rclingan | 3/12 | 2:49 pm | 3:04 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71783 | Remove dana access | 0 | delegate dana email to cruzita as well as onedrive files | 0 | |||||||
| 8 | 37410 | BMS | SVC | rclingan | 3/25 | 8:39 am | 8:45 am | 0.10 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 73193 | a-4911 scanner issues | 0 | did remote troubleshooting had evie check scanner switch at the back to ensure it is on the right mode power cycle scanner check twain scanner settings in crystal scans still not coming through | 0 | |||||||
| 9 | 37454 | BMS | SVC | rclingan | 3/25 | 9:39 am | 10:04 am | 0.42 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 73193 | a-4911 scanner issues | 0 | travel to sandia office | 0 | |||||||
| 10 | 37455 | BMS | SVC | rclingan | 3/25 | 10:04 am | 11:17 am | 1.22 | 1.25 | 0 | 156.25 | Onsite | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 73193 | a-4911 scanner issues | 0 | fixed scanner by reinstalling driver and running through setup again. tested scanner checked out server drive space free - freed up 40gb fixed mfa for nestrada@ and lbyington@ so they can check their emails again. | 0 | |||||||
| 11 | 37451 | BMS | SVC | rclingan | 3/25 | 2:17 pm | 2:57 pm | 0.67 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 73218 | RDP issues | 0 | worked on sandia RDS server and cleared out old instances running updated crystal as it had not updated to the new version that the server is running notified meg that her team is able to sign back in. | 0 | |||||||
| 12 | 37484 | BMS | SVC | rclingan | 3/26 | 8:00 am | 8:16 am | 0.27 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 73256 | HEIGHTS Site Walk - Check out the optometry equipment | 0 | travel to site | 0 | |||||||
| 13 | 37483 | BMS | SVC | rclingan | 3/26 | 8:16 am | 8:27 am | 0.18 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 73256 | HEIGHTS Site Walk - Check out the optometry equipment | 0 | looked at machines with evie to determine which pieces of optometry equipment have software on the exam room pcs. * Optos \(both locations\) has its own machine in the server closet * Cirrus HD-OCT data on server * Keratograph data on server * Humphrey Field Analyzer \(HFA 3\) data on server * exam room pcs all have acuity pro on a side note we should look at what it takes to update the cirrus to windows 11.. | 0 |
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Notices
| Field | Message | Count |
|---|---|---|
| Bill | Status = 'NoCharge' | 1 |
| Notes | Notes longer than 500 characters | 1 |
| Total | 2 | |