Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 8:40:44 pm took 0.52 seconds version: b85cbb8 helpers: v1
Territory: BMS Month: « Jun 2026 » Company: all Ticket: all User: rclingan [x] Type: all Role: all Bill: all Timesheet: 6/1 6/8 6/15 6/22 6/29 [x] Board: all Entry Status: all Ticket Status: all Issue: all [reset] Progress: 100% (13 of 13)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 41672 | BMS | HH | rclingan | 6/22 | 9:00 am | 9:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | BilledAgreement | -Closed | 77217 | Security camera app install on jesse laptop | 0 | installed application for jesse and verified that he is able to view aoc footage from the annex. | 0 | |||||||
| 2 | 41671 | BMS | PPT | rclingan | 6/22 | 9:35 am | 9:40 am | 0.08 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77207 | New employee login and email | 0 | assist with rdp shortcut. | 0 | |||||||
| 3 | 41685 | BMS | NMLGL | rclingan | 6/22 | 1:39 pm | 1:45 pm | 0.10 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77240 | Jenn Scan Folder | 0 | created scan folder and added shortcut to both copiers. | 0 | |||||||
| 4 | 42026 | BMS | AIAM | rclingan | 6/22 | 1:45 pm | 3:30 pm | 1.75 | 1.75 | 0 | 218.75 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77323 | New outbound truck scale PC | 0 | Initial setup of scale pc | 0 | |||||||
| 5 | 41697 | BMS | MC | rclingan | 6/22 | 3:41 pm | 4:38 pm | 0.95 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77167 | My computer is shutting stuff down randomly and won't let me open Adobe or Excel files randomly. I | 0 | worked with donna to verify m365 apps issues repaired windows and 365 apps updated windows and bios | 0 | |||||||
| 6 | 42025 | BMS | JGCPA | rclingan | 6/23 | 8:00 am | 10:00 am | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | Open | 77102 | Storage full | 0 | Work wiping and reloading machines to prepare for setup | 0 | |||||||
| 7 | 42019 | BMS | HH | rclingan | 6/23 | 10:00 am | 12:00 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | BilledAgreement | -Closed | 78812 | Shared calendar and teams chat troubleshooting | 1 | 7/26 CS long notes ok | Investigated request to remove duplicate Teams group chat via admin center; confirmed architectural limitation (group chats live in participant mailboxes, no central admin object to delete) and recommended rename/redirect workaround to consolidate users back into the proper M365 Group channel. Clarified calendar delegation behavior (per-user, on by default, no admin config required). Troubleshot shared calendar access issue for less-technical staff — traced root cause to calendar being hosted as a secondary calendar in a non-interactive service account mailbox (no native users), making it inaccessible for frictionless editing. Evaluated and ruled out OWA deeplink workaround (no supported parameter for targeting a specific shared calendar). Recommended migrating the calendar to an M365 Group/Team with a Channel Calendar tab to eliminate per-user permissioning and provide a native event-entry point. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 8 | 42021 | BMS | CT | rclingan | 6/23 | 1:08 pm | 1:26 pm | 0.30 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77320 | Off-site archive for NVR | 0 | travel for onsite visit. | 0 | |||||||
| 9 | 42022 | BMS | CT | rclingan | 6/23 | 1:26 pm | 1:44 pm | 0.30 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77320 | Off-site archive for NVR | 0 | onsite visit to swap last drive in NVR and bring back to office for NAS setup. | 0 | |||||||
| 10 | 42016 | BMS | NMFFL | rclingan | 6/23 | 1:44 pm | 1:56 pm | 0.20 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 78811 | Forensic help with computer and phone | 0 | Travel for onsite visit. | 0 | |||||||
| 11 | 42015 | BMS | NMFFL | rclingan | 6/23 | 1:56 pm | 3:07 pm | 1.18 | 1.25 | 0 | 156.25 | Onsite | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 78811 | Forensic help with computer and phone | 0 | Accessed machine and verified date of last logon and types of files/records on machine. Machine was given to Dennis in a box not matching the computer but matching a much more modern machine. Completed documentation of findings for Dennis to present. | 0 | |||||||
| 12 | 41754 | BMS | CT | rclingan | 6/24 | 8:00 am | 8:49 am | 0.82 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77320 | Off-site archive for NVR | 0 | Initial hardware setup of NAS install rails and drives prep rack at ATG office for NAS installation | 0 | |||||||
| 13 | 41755 | BMS | MEC | rclingan | 6/24 | 8:49 am | 9:05 am | 0.27 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77237 | Miller network walk | 0 | travel for onsite visit | 0 | |||||||
| 14 | 41756 | BMS | MEC | rclingan | 6/24 | 9:05 am | 9:42 am | 0.62 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77237 | Miller network walk | 1 | 7/26 CS long notes ok | Site walk to check out new office and infrastructure requirements. Multi story building like the other office, we have access to a mechanical room with a telco rack that we can put equipment and server in. Passthrough hole is drilled between floors for a cable. Comcast is in "Verlyn office" where passthrough is. We will install a small rack \(min 6u\) for network switch, firewall, modem, patch panel, ups - in verlyn office. In mechanical room where server will live, we will pull network to from passthrough, install switch, ups, patch panel and shelf/server in rack. basement networking will branch from mechanical room. need to quote: * Access point * two 16 port poe switch * two patch panel * 6u rack * rackmount ups for network gear * two shelves | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 15 | 41758 | BMS | AIAM | rclingan | 6/24 | 9:42 am | 10:12 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77323 | New outbound truck scale PC | 0 | travel for onsite visit | 0 | |||||||
| 16 | 41759 | BMS | AIAM | rclingan | 6/24 | 10:12 am | 10:42 am | 0.50 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77323 | New outbound truck scale PC | 0 | setup outbound scale pc | 0 | |||||||
| 17 | 41760 | BMS | AIAM | rclingan | 6/24 | 10:42 am | 11:39 am | 0.95 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77322 | Replace Toolshop Access Point | 1 | 7/26 CS travel already charged to #77323 for this client on this day | onsite replacement of access point above toolshop adopt, change mesh settings to allow it to be a mesh child and disable mesh parent. | 1 | Notices: Work Type: No travel entry found for onsite (based on tech, date, ticket) | Work Type: No travel entry found for onsite (based on tech, date, ticket) | ||||
| 18 | 41757 | BMS | HH | rclingan | 6/24 | 12:20 pm | 12:26 pm | 0.10 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | BilledAgreement | -Closed | 77300 | Raven Pacheco | 0 | Deleted user, assigned mailbox and onedrive to marlene as requested. | 0 | |||||||
| 19 | 41763 | BMS | NMLGL | rclingan | 6/24 | 12:32 pm | 12:45 pm | 0.22 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77321 | Jenn Corp drive access | 0 | Added Jenn to g\_corp group and new Admin role\(for new shares when they are enabled\) for share access. | 0 | |||||||
| 20 | 41764 | BMS | CT | rclingan | 6/24 | 12:45 pm | 1:06 pm | 0.35 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77320 | Off-site archive for NVR | 0 | install nas in rack, plug in power and ethernet. | 0 | |||||||
| 21 | 41778 | BMS | HH | rclingan | 6/24 | 2:00 pm | 2:52 pm | 0.87 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | BilledAgreement | -Closed | 77327 | Nakeisha needs adobe | 0 | setup adobe on nakeisha laptop and ensure the application licenses properly. | 0 | |||||||
| 22 | 41788 | BMS | CT | rclingan | 6/24 | 3:00 pm | 4:46 pm | 1.77 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77320 | Off-site archive for NVR | 0 | build storage pool create accounts for Off-site archive access by nvr test access test archive set auto archive event category test auto archive storage pools are both still initializing after drive swaps earlier this afternoon. Next Steps: Setup chuck access to shared drives | 0 | |||||||
| 23 | 41798 | BMS | SVC | rclingan | 6/25 | 10:00 am | 10:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77367 | Fix 5064 crystal pm issue | 1 | 7/26 CS long notes ok | **Issue:** Crystal PM \(Crystal.exe\) threw an unhandled exception when navigating to the patient page. Error: System.IO.FileLoadException — "An Application Control policy has blocked this file" \(HRESULT 0x800711C7\) on CNI\_SelectableItem.dll. **Root cause:** Windows Smart App Control \(SAC\) was enforced on this Win11 Pro workstation and blocked the unsigned Crystal DLL. Confirmed via CodeIntegrity event 3077 citing policy ID 0283ac0f-fff1-49ae-ada1-8a933130cad6 \(VerifiedAndReputableDesktop = SAC enforced\). DLL loads lazily on the patient page, which is why the app launched but crashed on chart open. SAC has no per-app/path exception, so it had to be disabled. **Resolution:** Set HKLM:\\SYSTEM\\CurrentControlSet\\Control\\CI\\Policy\\VerifiedAndReputablePolicyState = 0 \(elevated\), rebooted. Crystal now loads the patient page normally. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 24 | 41800 | BMS | HH | rclingan | 6/25 | 10:32 am | 10:50 am | 0.30 | 0.50 | 0 | 62.50 | Correspondence NC | Standard Technician | DoNotBill | 6/22 | Help Desk 2.1 | WrittenOff | -Closed | 77365 | Laura Nava | 0 | Are providing her email and onedrive access to someone? I am not sure who would be responsible for respite employees currently. | 0 | |||||||
| 25 | 41801 | BMS | HH | rclingan | 6/25 | 10:50 am | 11:05 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | BilledAgreement | -Closed | 77365 | Laura Nava | 0 | removed user, converted to shared mailbox and provided access to Robert H. for mail and onedrive. | 0 | |||||||
| 26 | 41811 | BMS | MEC | rclingan | 6/25 | 10:50 am | 12:50 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77237 | Miller network walk | 0 | Work on network quote and design plan. create pdf floorplan gather links and product quantities | 0 | |||||||
| 27 | 41818 | BMS | HH | rclingan | 6/25 | 12:50 pm | 1:47 pm | 0.95 | 1.00 | 0 | - | Sales | Sales | DoNotBill | 6/22 | Sales | WrittenOff | On Hold | 77371 | AOC Camera Revamp | 1 | 7/28 CS sales role ok, long notes ok | Current system does not support audio these are all analog cameras. "Lets price 25 - 30, we can add them for sure. I'd say 15 exterior grade and 15 interior " We need to verify if these current cameras are fed by siamese cable or ethernet, verify current position and lay them out on a design plan to ensure coverage before moving forward with any purchases. Any rg59/rg6 coax runs will need to be redone with cat6, if they are truly impossible we can use poe over 2 wire retrofit kits. keeping in mind these require poe ++ and are an added cost for each run. planned equipment would be NVR G2 Pro, 15x G6 bullet, 15x G6 turret, switch pro max 48 poe 4x24tb drives | 3 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1', Notes: Notes longer than 500 characters, Work Role: Role not Standard Technician | Board: Board not 'Help Desk' or 'Help Desk 2.1', Notes: Notes longer than 500 characters, Work Role: Role not Standard Technician | ||||
| 28 | 41821 | BMS | MEC | rclingan | 6/25 | 2:15 pm | 2:45 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77373 | a-4819 crashing | 1 | 7/26 CS long notes ok | **Ticket Summary — Lenovo Ultra 9 285 \(Arrow Lake\) BSOD** **Symptom:** BSOD CLOCK\_WATCHDOG\_TIMEOUT \(0x101\) observed 6/25, stuck at 0% \(dump failed to write\). **Investigation:** Event log review showed mixed crash history, not a single fault type: * 6/8 & 6/10: 0x116 VIDEO\_TDR\_FAILURE \(dumps written\) — GPU fault * 6/16 & 6/25: Event 41 + 6008, no dump — dumpless hangs \(incl. today's 0x101\) * WHEA-Logger: all entries ID 3 / Informational only — **no CPU machine-check errors**, so no evidence of failing CPU silicon. **Root cause \(probable\):** GPU = Arrow Lake integrated Xe \(iGPU\), so the TDRs and the watchdog timeout are the same package. Out-of-date Intel graphics driver identified as primary culprit. No hardware fault indicated. **Action taken:** Updated Intel iGPU graphics driver, and all other drivers. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 29 | 41823 | BMS | MEC | rclingan | 6/25 | 2:45 pm | 3:12 pm | 0.45 | 0.50 | 0 | - | Sales | Sales | DoNotBill | 6/22 | Help Desk 2.1 | WrittenOff | -Closed | 77237 | Miller network walk | 1 | 7/28 CS sales role ok | gather all links for products and provide to admin team to prepare final quote. | 1 | Notices: Work Role: Role not Standard Technician | Work Role: Role not Standard Technician | ||||
| 30 | 41844 | BMS | NMLGL | rclingan | 6/25 | 3:12 pm | 5:00 pm | 1.80 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 6/22 | Projects | ReadyToBill | >Closed | 73807 | Migrate Data | 1 | 7/26 CS board ok | Work on robocopying data from small shares as tests for Global copy fix issues caused by having mac's in the smb shares - artifacts such as .ds store files and attribute issues stopping files from migrating. begin global copy | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 31 | 41845 | BMS | NMLGL | rclingan | 6/25 | 10:00 pm | 10:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/22 | Projects | ReadyToBill | >Closed | 73807 | Migrate Data | 1 | 7/26 CS board ok | Check global copy and ensure everything is running smoothly. | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 32 | 41848 | BMS | IC | rclingan | 6/26 | 8:00 am | 8:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 78689 | Training user creation on spare desktop | 0 | added training user to computer and ensured the user does not have access to server. | 0 | |||||||
| 33 | 41846 | BMS | NMLGL | rclingan | 6/26 | 8:15 am | 8:30 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Projects | ReadyToBill | >Closed | 73807 | Migrate Data | 1 | 7/26 CS board ok | check on copy of global drive. Total Copied Skipped Mismatch FAILED Extras Dirs : 19355 19182 173 0 0 0 Files : 236860 234515 2340 0 5 0 Bytes : 3.956 t 3.956 t 14.38 m 0 264.4 k 0 Times : 131:06:51 13:00:07 0:00:00 1:38:08 Speed : 92941100 Bytes/sec. Speed : 5318.132 MegaBytes/min. Ended : Friday, June 26, 2026 7:29:18 AM 5 failed files appear to have been files left open/locked/moved since start of copy, rerunning copy to check for failed files again. | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 34 | 41855 | BMS | NMLGL | rclingan | 6/26 | 8:30 am | 9:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/22 | Projects | ReadyToBill | >Closed | 73806 | Build SMB Shares | 1 | 7/26 CS board ok | Build Folder Redirection smb shares and acls. | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 35 | 41856 | BMS | NMLGL | rclingan | 6/26 | 9:00 am | 9:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/22 | Projects | ReadyToBill | >Closed | 73805 | Test SMB Share access | 1 | 7/26 CS board ok | Test folder redirection SMB acl's and access. | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 36 | 41860 | BMS | NMLGL | rclingan | 6/26 | 9:30 am | 10:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/22 | Projects | ReadyToBill | >Closed | 73807 | Migrate Data | 1 | 7/26 CS board ok | Create runbook for remaining migrations and delta passes. | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 37 | 41861 | BMS | PPT | rclingan | 6/26 | 10:00 am | 10:43 am | 0.72 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 78696 | practice manage bridge terminal issues | 0 | worked with vendor support and celeste to fix issues with terminal. driver for terminal was not installed properly and needed to be reinstalled and terminal restarted to fix issue. | 0 | |||||||
| 38 | 41866 | BMS | AIAM | rclingan | 6/26 | 12:19 pm | 12:21 pm | 0.03 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 78698 | New voicemail from Crystal (505) 903-8295 | 0 | left message for crystal, awaiting return call. | 0 | |||||||
| 39 | 41879 | BMS | NMFFL | rclingan | 6/26 | 12:21 pm | 12:30 pm | 0.15 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 78709 | Dock Setup for Suzette old office | 0 | spoke with elizabeth about the need for a setup in suzettes old office. | 0 | |||||||
| 40 | 41878 | BMS | NMFFL | rclingan | 6/26 | 12:30 pm | 12:45 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | In Progress | 78708 | Verizon Business plan help for Don | 0 | spoke with elizabeth and don to get the details on what is needed, he does not have an account number handy just main phone # 5056817902 | 0 | |||||||
| 41 | 41905 | BMS | AIAM | rclingan | 6/26 | 1:00 pm | 1:15 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 78698 | New voicemail from Crystal (505) 903-8295 | 0 | assisted crystal with dan's email his login had timed out and needed credentials. | 0 | |||||||
| 42 | 41874 | BMS | CT | rclingan | 6/26 | 3:00 pm | 3:15 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77320 | Off-site archive for NVR | 0 | spoke with chuck on the phone and got him logged into the off-site archive. | 0 | |||||||
| 43 | 41922 | BMS | CT | rclingan | 6/26 | 3:15 pm | 4:30 pm | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | In Progress | 78712 | Off-site Archive Queue | 0 | Check into off site archive issues. | 0 |
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Notices
| Field | Message | Count |
|---|---|---|
| Board | Board not 'Help Desk' or 'Help Desk 2.1' | 7 |
| Notes | Notes longer than 500 characters | 5 |
| Work Role | Role not Standard Technician | 2 |
| Work Type | No travel entry found for onsite (based on tech, date, ticket) | 1 |
| Total | 15 | |