Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 8:41:05 pm took 1.11 seconds version: b85cbb8 helpers: v1
Territory: BMS Month: « Jun 2026 » Company: all Ticket: all User: rclingan [x] Type: all Role: all Bill: all Timesheet: 6/1 6/8 6/15 6/22 6/29 [x] Board: all Entry Status: all Ticket Status: all Issue: all [reset] Progress: 100% (7 of 7)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 43238 | BMS | IC | rclingan | 6/8 | 7:30 am | 8:00 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76680 | printers not working after old dc shutdown | 1 | 7/28 CS added missing travel entry to accompany 12:00 onsite | 1 | Notices: Notes: Missing notes for travel | Notes: Missing notes for travel | |||||
| 2 | 41171 | BMS | IC | rclingan | 6/8 | 8:00 am | 8:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76669 | VPN Issues - Amanda WFH | 0 | setup desktop for amanda to take home to rdp with. | 0 | |||||||
| 3 | 41135 | BMS | NMLGL | rclingan | 6/8 | 8:45 am | 9:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76679 | help with clio calendar updates | 0 | worked with kathy to verify steps to share clio calendar access. | 0 | |||||||
| 4 | 41125 | BMS | HH | rclingan | 6/8 | 9:10 am | 9:21 am | 0.18 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | BilledAgreement | -Closed | 76441 | Employee Terminations | 0 | worked with jesse to free up licenses and assign to new hire. assigned charles account to robert. | 0 | |||||||
| 5 | 41137 | BMS | IC | rclingan | 6/8 | 9:21 am | 10:10 am | 0.82 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76680 | printers not working after old dc shutdown | 0 | created script to detect old deployed printers, remove them and add the new version of printer. deployed to all devices | 0 | |||||||
| 6 | 41139 | BMS | IC | rclingan | 6/8 | 10:35 am | 10:56 am | 0.35 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76680 | printers not working after old dc shutdown | 0 | continued work on printers. Script not working still, users will remove and readd printers. | 0 | |||||||
| 7 | 41172 | BMS | IC | rclingan | 6/8 | 10:56 am | 12:00 pm | 1.07 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 0 | setup laptop with vpn for tommy and ensure everything else is ready to go. | 0 | |||||||
| 8 | 41170 | BMS | IC | rclingan | 6/8 | 12:00 pm | 12:50 pm | 0.83 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76680 | printers not working after old dc shutdown | 1 | 7/28 CS added missing travel entry to accompany 12:00 onsite | onsite looking at printers and dropping off laptop for tommy. | 0 | ||||||
| 9 | 41359 | BMS | HH | rclingan | 6/8 | 2:00 pm | 3:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | BilledAgreement | -Closed | 76965 | inventory overview | 0 | go over current inventory at atg office and what we can recycle. Waiting to get a confirmed yes to recycle these desktops. | 0 | |||||||
| 10 | 41168 | BMS | HH | rclingan | 6/8 | 3:00 pm | 3:45 pm | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | BilledAgreement | -Closed | 76692 | issues with documents | 0 | worked with jesse and dorothee to locate the files she was missing and add program directors shortcut to her files. | 0 | |||||||
| 11 | 41352 | BMS | IC | rclingan | 6/9 | 7:45 am | 8:30 am | 0.75 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76669 | VPN Issues - Amanda WFH | 1 | 7/30 CS changed onsite to remote (unclear from notes, no corresponding travel entry) | setup amanda desktop for rdp access at office ensure everything is accessible | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | ||||
| 12 | 41357 | BMS | IC | rclingan | 6/9 | 8:30 am | 2:30 pm | 6.00 | 6.00 | 0 | 750.00 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76963 | Damian Continued issues with email | 1 | 7/26 CS long notes ok | Troubleshoot issues with damian emails. 95gb in mailbox currently, 80gb in in-place archive 175gb total. owa and current desktop application are both trying to sync over 75gb of mail each time they load. this is causing major issues. Set archive policy down to 1 year from 2 years. begin autoarchive in background via powershell rebuild outlook desktop profile while only syncing 6 months of mail. Verify all mail syncs down and double check performance of email. mail sending and receiving as expected now - outlook opens in a reasonable time period need to double check the status of archive in a few days. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 13 | 41232 | BMS | HH | rclingan | 6/10 | 8:25 am | 8:52 am | 0.45 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/8 | Help Desk 2.1 | BilledAgreement | -Closed | 76205 | Fw: Quote request for laptops and desktops | 1 | 7/28 CS fixed travel entered as remote | Travel for onsite visit. | 0 | ||||||
| 14 | 41233 | BMS | HH | rclingan | 6/10 | 8:52 am | 10:43 am | 1.85 | 2.00 | 0 | 250.00 | Onsite | Standard Technician | Billable | 6/8 | Help Desk 2.1 | BilledAgreement | -Closed | 76205 | Fw: Quote request for laptops and desktops | 1 | 7/28 CS fixed onsite entered as remote | Onsite setup of monitors and scanner | 0 | ||||||
| 15 | 41234 | BMS | NMFFL | rclingan | 6/10 | 10:43 am | 11:00 am | 0.28 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76776 | Site walk with segra | 0 | Travel for onsite visit | 0 | |||||||
| 16 | 41235 | BMS | NMFFL | rclingan | 6/10 | 11:00 am | 12:27 pm | 1.45 | 1.50 | 0 | 187.50 | Onsite | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76776 | Site walk with segra | 0 | Onsite walk with segra and building maintenance. Looked at new suite that client is likely expanding into and discussed network needs there. Discussed probate computer issues with Dennis. | 0 | |||||||
| 17 | 41230 | BMS | NMLGL | rclingan | 6/10 | 12:27 pm | 12:45 pm | 0.30 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76491 | Macbook Setup for Jenn | 0 | Travel time for onsite visit. | 0 | |||||||
| 18 | 41231 | BMS | NMLGL | rclingan | 6/10 | 12:45 pm | 2:15 pm | 1.50 | 1.50 | 0 | 187.50 | Onsite | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76491 | Macbook Setup for Jenn | 0 | Onsite setup of monitors and docking station with proper cable management to accommodate a sit/stand desk. Monitors are not showing individual images but are mirrored. Need to troubleshoot this still. | 0 | |||||||
| 19 | 41351 | BMS | HH | rclingan | 6/10 | 3:00 pm | 3:45 pm | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | BilledAgreement | -Closed | 76958 | documents defaulting to .odt format instead of docx | 0 | Create policy and apply to all users. Verify that word is defaulted to save as docx now instead. | 0 | |||||||
| 20 | 41266 | BMS | HH | rclingan | 6/11 | 11:45 am | 12:25 pm | 0.67 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | BilledAgreement | -Closed | 76809 | Printer mapping for new users/laptop swaps | 0 | change jesse's technician role in ninja to allow him to update device custom fields so that he can utilize the printer installation scripts we have added to ninja. Create Scribe How-To document on setting custom fields, deploying the script, and verifying the results. Share with Jesse and added to IT Glue documentation for heading home. | 0 | |||||||
| 21 | 41265 | BMS | IC | rclingan | 6/11 | 12:25 pm | 12:40 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76808 | Helen Payroll drive access request | 0 | Added Helen to payroll drive access group. Mapped payroll drive as P:\\ on Helen machine. | 0 | |||||||
| 22 | 41267 | BMS | HH | rclingan | 6/11 | 12:40 pm | 1:00 pm | 0.33 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | BilledAgreement | -Closed | 76809 | Printer mapping for new users/laptop swaps | 0 | work with jesse to verify he is able to set printers successfully. discussed needs for quote asap to try to spend down before fiscal year end. | 0 | |||||||
| 23 | 41345 | BMS | IC | rclingan | 6/11 | 1:00 pm | 2:00 pm | 1.00 | 1.00 | 0 | - | Sales | Sales | DoNotBill | 6/8 | Sales | WrittenOff | On Hold | 76812 | Damian Desktop and Laptop | 1 | 7/30 CS fixed role not sales (appears it should be since work type = sales, billable = do not bill) | Worked on laptop and desktop quotes for Damian | 2 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1', Work Role: Role not Standard Technician | Board: Board not 'Help Desk' or 'Help Desk 2.1', Work Role: Role not Standard Technician | ||||
| 24 | 41269 | BMS | SBI | rclingan | 6/11 | 2:10 pm | 2:25 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76815 | KCHF TV Alist cpu problem | 0 | If this was our software causing this, I have moved both A List machines to a policy with 0 updates/scripts applied to it so it should stop. Let us know if this continues again and we can investigate further. | 0 | |||||||
| 25 | 41289 | BMS | CT | rclingan | 6/11 | 2:28 pm | 2:44 pm | 0.27 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76840 | NVR issues | 0 | Travel for onsite visit. | 0 | |||||||
| 26 | 41290 | BMS | CT | rclingan | 6/11 | 2:44 pm | 4:06 pm | 1.37 | 1.50 | 0 | 187.50 | Onsite | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76840 | NVR issues | 0 | onsite installation of new nvr adopt and setup install protect software update to latest versions reformat and rebuild raid array as we went from 6->4 disks with new unvr g2 move hdmi to nvr and remove viewport - chuck likely will have this viewport in his office moving forward. Storage is initializing. | 0 | |||||||
| 27 | 41343 | BMS | CT | rclingan | 6/12 | 8:30 am | 9:15 am | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76840 | NVR issues | 0 | Check out issues with viewing NVR storage still syncing chuck is still using old pc on domain with GPO from domain that may be affecting this. All cameras currently on h265 he is able to view in chrome but not edge. | 0 | |||||||
| 28 | 41304 | BMS | PPT | rclingan | 6/12 | 11:19 am | 11:34 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76893 | Application install for front desk computers | 0 | worked with celeste to get support onto 3 computers. | 0 | |||||||
| 29 | 41305 | BMS | IC | rclingan | 6/12 | 11:34 am | 12:09 pm | 0.58 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76894 | Insight Admin permission issues | 0 | worked with courtney to get her access to the documents she needed. need to investigate issue with insightadmin account permissions. permissions and drive maps were stale from pre-migration of domain controller. updated group policy on account and signed out and back in to check drive maps and permissions. | 0 |
Legend:
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Tickets with over 5 hours in the current view (1)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 6.00 | 76963 | IC | Damian Continued issues with email |
Errors
| Field | Message | Count |
|---|---|---|
| Work Type | No travel entry found for onsite (based on tech, date, company) | 1 |
| Total | 1 | |
Notices
| Field | Message | Count |
|---|---|---|
| Board | Board not 'Help Desk' or 'Help Desk 2.1' | 1 |
| Notes | Missing notes for travel | 1 |
| Notes | Notes longer than 500 characters | 1 |
| Work Role | Role not Standard Technician | 1 |
| Total | 4 | |