Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 8:40:37 pm took 0.74 seconds version: b85cbb8 helpers: v1
Territory: BMS Month: « Jun 2026 » Company: all Ticket: all User: rclingan [x] Type: all Role: all Bill: all Timesheet: 6/1 6/8 6/15 6/22 6/29 [x] Board: all Entry Status: all Ticket Status: all Issue: all [reset] Progress: 71% (5 of 7)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 41353 | BMS | IC | rclingan | 6/15 | 8:30 am | 8:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 76894 | Insight Admin permission issues | 0 | Double check permissions and added domain admins to drives that courtney was still missing. | 0 | |||||||
| 2 | 41402 | BMS | HH | rclingan | 6/15 | 10:30 am | 11:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | BilledAgreement | -Closed | 76985 | help with new user setup | 0 | grant temporary access pass to user and provide troubleshooting steps for downloading apps from app store. | 0 | |||||||
| 3 | 41375 | BMS | NMLGL | rclingan | 6/15 | 10:50 am | 11:05 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 76969 | Re: Scan file access | 0 | checked permissions and altered for josh and jaden to have full access to intern folder. | 0 | |||||||
| 4 | 41381 | BMS | PPT | rclingan | 6/15 | 12:14 pm | 12:15 pm | 0.02 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 76968 | Fwd: FW: https://www.facebook.com/share/v/18uTgDF28v/ | 0 | The link is safe, it is a salad or coleslaw recipe video on facebook. | 0 | |||||||
| 5 | 41385 | BMS | PPT | rclingan | 6/15 | 12:30 pm | 1:05 pm | 0.58 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 76976 | Practice manage bridge install - South Valley | 0 | worked with celeste and support to install application on 3 machines. | 0 | |||||||
| 6 | 41429 | BMS | IC | rclingan | 6/16 | 8:15 am | 10:15 am | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 0 | remove old user data update to latest version of windows and all applications remove old software setup account for ramon on server and vpn add 8 gb stick of ram to laptop to bring it to 16gb total. | 0 | |||||||
| 7 | 41438 | BMS | IC | rclingan | 6/16 | 10:23 am | 10:42 am | 0.32 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 1 | 7/26 CS fixed travel entered as remote | travel for onsite visit. | 0 | ||||||
| 8 | 41439 | BMS | IC | rclingan | 6/16 | 10:42 am | 10:55 am | 0.22 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 1 | 7/26 CS fixed onsite entered as remote | onsite to dropoff and setup ramon laptop ensure he can access server drives and docking station is working properly. | 0 | ||||||
| 9 | 41436 | BMS | SONM | rclingan | 6/16 | 11:30 am | 11:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77014 | New voicemail from (505) 720-0397 | 0 | reset uid account password with alex and recorded it in ITGlue for future. | 0 | |||||||
| 10 | 41437 | BMS | SVC | rclingan | 6/16 | 11:45 am | 12:00 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 75304 | Quote for new desktop PC | 0 | moved some of Joaquin quick access folders and pinned them in the windows file explorer. | 0 | |||||||
| 11 | 41465 | BMS | HH | rclingan | 6/16 | 1:00 pm | 2:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | BilledAgreement | -Closed | 76811 | quote request, laptop & 3 monitors | 0 | double check autopilot setup label device rename in intune verify that applications install | 0 | |||||||
| 12 | 41460 | BMS | SVC | rclingan | 6/16 | 2:00 pm | 3:19 pm | 1.32 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77028 | Weave support request | 0 | worked with evie and weave support on the server weave support to follow up | 0 | |||||||
| 13 | 41468 | BMS | NMLGL | rclingan | 6/16 | 3:30 pm | 3:45 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77035 | Misspelled last name for new hire | 0 | fixed last name in 365 and on AD | 0 | |||||||
| 14 | 41489 | BMS | PPT | rclingan | 6/17 | 8:45 am | 9:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77056 | Nancy's email | 0 | I have updated her recovery phone number to the new phone number, she should be able to use this to reset her information now. Just in case here is a backup code she can use to get in once. 30260957 | 0 | |||||||
| 15 | 41500 | BMS | IC | rclingan | 6/17 | 10:45 am | 11:30 am | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77068 | Fw: Sage Issues | 0 | restarted sage 100 hosting framework service as this handles rpc calls. Verify ping to device and all other services are working. test from amanda pc restart SQL server on sage server after coordinating with other sage users test application and it seems much more responsive now. | 0 | |||||||
| 16 | 42389 | BMS | HH | rclingan | 6/17 | 12:10 pm | 12:25 pm | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/15 | Help Desk 2.1 | BilledAgreement | -Closed | 79106 | recycling pickup | 0 | 7/28 CS fixed travel entered as remote, ADD SOP for onsite w/o 1-hr minimum, ex: pickup/delivery | travel for onsite visit | 2 | Errors: Audit Done: Audit incomplete, Work Type: No onsite entry found for travel (based on tech, date, company) | Audit Done: Audit incomplete, Work Type: No onsite entry found for travel (based on tech, date, company) | ||||
| 17 | 42390 | BMS | HH | rclingan | 6/17 | 12:25 pm | 1:05 pm | 0.67 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | BilledAgreement | -Closed | 79106 | recycling pickup | 0 | 7/28 CS ADD SOP for onsite w/o 1-hr minimum, ex: pickup/delivery | picked up recycling from jesse | 1 | Errors: Audit Done: Audit incomplete | Audit Done: Audit incomplete | ||||
| 18 | 41521 | BMS | SONM | rclingan | 6/17 | 2:30 pm | 3:30 pm | 1.00 | 1.00 | 0 | - | Sales | Sales | DoNotBill | 6/15 | Help Desk 2.1 | WrittenOff | In Progress | 77080 | Fw: Laptop order for new employees | 1 | 7/28 CS sales role ok | work on quoting laptops and ordering two laptops. | 1 | Notices: Work Role: Role not Standard Technician | Work Role: Role not Standard Technician | ||||
| 19 | 41520 | BMS | SSS | rclingan | 6/17 | 4:00 pm | 4:10 pm | 0.17 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77078 | RE: Remote desktop | 0 | It appears online, however I am unable to access it remotely with either of our tools. We likely need to have the computer restarted, is anyone able to swing by the office and restart it? | 0 | |||||||
| 20 | 41535 | BMS | HH | rclingan | 6/18 | 8:00 am | 11:00 am | 3.00 | 3.00 | 0 | 375.00 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | BilledAgreement | -Closed | 76540 | IT questionnaire | 0 | Work on filling out responses for questions. | 0 | |||||||
| 21 | 41568 | BMS | SONM | rclingan | 6/18 | 11:00 am | 12:30 pm | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77100 | New Hire Setup | 0 | Setup laptop for new hire | 0 | |||||||
| 22 | 41569 | BMS | SONM | rclingan | 6/18 | 1:30 pm | 2:17 pm | 0.78 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77100 | New Hire Setup | 0 | fix license issue on 365 and assign new hire to proper groups in 365. | 0 | |||||||
| 23 | 41544 | BMS | SVC | rclingan | 6/18 | 1:37 pm | 2:05 pm | 0.47 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77111 | New voicemail from Felicity (505) 620-5209 | 0 | work with felicity to verify sender domain and check message trace and quarantine. No messages coming through to pcc email or any other emails from this tenant other than CLX:auth Reset on 6/18/26 and Ticket escalation on 6/16/26. | 0 | |||||||
| 24 | 41570 | BMS | SONM | rclingan | 6/18 | 2:17 pm | 2:24 pm | 0.12 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77100 | New Hire Setup | 0 | travel for onsite visit | 0 | |||||||
| 25 | 41571 | BMS | SONM | rclingan | 6/18 | 2:24 pm | 2:28 pm | 0.07 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77100 | New Hire Setup | 0 | onsite visit to drop off laptop | 0 | |||||||
| 26 | 41566 | BMS | AIAM | rclingan | 6/18 | 2:28 pm | 2:52 pm | 0.40 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77098 | Scale Camera replacements | 0 | Travel for onsite visit. | 0 | |||||||
| 27 | 41567 | BMS | AIAM | rclingan | 6/18 | 2:52 pm | 3:32 pm | 0.67 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77098 | Scale Camera replacements | 0 | Install new scale camera at juan tabo location. adopt to omni | 0 | |||||||
| 28 | 43180 | BMS | NMLGL | rclingan | 6/19 | 7:40 am | 8:00 am | 0.33 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77159 | Fw: Printer | 1 | 7/28 CS added missing travel entry to accompany 8:00 onsite | 7/28 CS added missing travel entry to accompany 8:00 onsite | 0 | ||||||
| 29 | 42069 | BMS | NMLGL | rclingan | 6/19 | 8:00 am | 9:00 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77159 | Fw: Printer | 1 | 7/28 CS added missing travel entry to accompany 8:00 onsite | Setup printer and connected to front desk pc | 0 | ||||||
| 30 | 41575 | BMS | JGCPA | rclingan | 6/19 | 9:00 am | 9:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | Open | 77102 | Storage full | 0 | Begin wipe and reprovision of newer desktop for user. | 0 | |||||||
| 31 | 41580 | BMS | IC | rclingan | 6/19 | 9:30 am | 10:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77162 | Amanda home printer issue with RDP | 0 | remote in with amanda and install printer drivers verify remote printing is working properly. add teams to taskbar on local desktop for joining meetings easily. | 0 | |||||||
| 32 | 41594 | BMS | MC | rclingan | 6/19 | 3:49 pm | 3:51 pm | 0.03 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | DoNotBill | 6/15 | Help Desk 2.1 | WrittenOff | -Closed | 77167 | My computer is shutting stuff down randomly and won't let me open Adobe or Excel files randomly. I | 0 | please leave the computer on today when you leave and we will take a look at it to see what may be going on. | 0 |
Legend:
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Errors
| Field | Message | Count |
|---|---|---|
| Audit Done | Audit incomplete | 2 |
| Work Type | No onsite entry found for travel (based on tech, date, company) | 1 |
| Total | 3 | |
Notices
| Field | Message | Count |
|---|---|---|
| Work Role | Role not Standard Technician | 1 |
| Total | 1 | |