Home»Time Entries Audit loading ... generated 8/7/2026 at 12:30:41 pm took 0.45 seconds version: 5436fa4 helpers: v2
Territory: BMS Dates: 7/1/26 to 7/31/26 Company: all Ticket: all User: all Type: Remote [x] Role: all Bill: all Timesheet: all 6/29 7/6 7/13 7/20 7/27 Board: Help Desk 2.1 [x] Entry Status: all Ticket Status: all Issue: all [reset] Progress: 73% (11 of 15)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 42281 | BMS | SVC | fdrewett | 7/1 | 10:00 am | 10:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | ReadyToBill | -Closed | 79049 | Cruzita - Clean up shared accounts in outlook | 0 | Cruzita called in asking for assistance with cleaning up outlook | 0 | |||||||
| 2 | 42277 | BMS | AIAM | fdrewett | 7/1 | 3:00 pm | 4:30 pm | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | ReadyToBill | -Closed | 79048 | ACE - Utility Pole Down | 0 | 8/6 CS ASK FD - is this the onsite for 42278? if so, fix date/times | Onsite examined the pole with Pat. Took pictures of the qwest id number on the pole. Back at the office called 811 and they were able to connect me with the line service / emergency repair department at century Link and we scheduled a tech for Monday | 2 | Errors: Audit Done: Audit incomplete; Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Audit Done: Audit incomplete | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||
| 3 | 42276 | BMS | OMNI | fdrewett | 7/2 | 9:00 am | 11:00 am | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | ReadyToBill | -Closed | 78828 | OMNI Weekly Meeting | 0 | weekly meeting and working with Jim on the High-Res Camera images | 0 | |||||||
| 4 | 42161 | BMS | IC | fdrewett | 7/3 | 9:30 am | 10:30 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | ReadyToBill | -Closed | 78900 | Fraud Email | 1 | 8/6 CS long notes ok | Security incident response - Microsoft 365 account \(Kole Spathelf\) On July 3, our monitoring partner detected that an outside party had signed into Kole Spathelf's Microsoft 365 account from an unauthorized location. The account did not have multi-factor authentication turned on, which allowed the sign-in using only the password. The account was automatically locked down within about 11 minutes of detection, cutting off the intruder's access. We then performed a full investigation and confirmed the intruder did not set up any hidden access, forwarding, or other means to get back in. During the brief access window, the intruder viewed roughly 110 emails, mostly routine company announcements and pay notifications. There was no evidence that any email was sent, moved, or deleted from the account. To secure the account, we reset the password and turned on multi-factor authentication, which will prompt Kole to set up a second verification step at next sign-in. The account has been safely returned to normal use. Recommended next step: we advise enabling multi-factor authentication across all user accounts in your Microsoft 365 environment to prevent this type of intrusion going forward. We're happy to schedule this with you. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 5 | 42162 | BMS | IC | fdrewett | 7/3 | 10:45 am | 11:45 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | ReadyToBill | -Closed | 78900 | Fraud Email | 1 | 8/6 CS long notes ok | Security incident response and account decommission, Microsoft 365 account \(Dijon White\) On July 3, our monitoring partner detected that an outside party had gained access to Dijon White's Microsoft 365 account from an unauthorized location, using a stolen sign-in session. This was the second such attempt against your organization that day from the same source. The account was automatically locked down within about 6 minutes of detection, cutting off the intruder's access. We then performed a full investigation and confirmed the intruder did not set up any hidden access, forwarding, or other means to get back in. Because this account belonged to an employee whose last day was July 2, and at your direction, we converted the mailbox to an archive-only mailbox \(retaining the email for your records\), blocked all sign-in to the account, and removed its paid license to free up the subscription seat. Recommended next step: we advise enabling multi-factor authentication across all user accounts and reviewing sign-in protections for your Microsoft 365 environment, as your organization was targeted twice in one day. We're happy to schedule this with you. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 6 | 42273 | BMS | SVC | fdrewett | 7/5 | Sun | 2:00 pm | 11:59 pm | 10.00 | 10.00 | 0 | 1250.00 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | ReadyToBill | -Closed | 79047 | File Server Migration | Tue 7/7/2026 10:44 PM MDT - Time Entry has been split into multiple records due to spanning overnight from 7/5/2026 2:00:00 PM thru 7/6/2026 2:30:00 AM | 1 | 8/6 CS duplicate notes ok, internal notes ok, long notes ok | 2026-06-17 Discovery Assessment of legacy file server \(dsrv1\): inventoried shares, permissions, storage utilization, ~2.6M file baseline, mapped drives, and connected instruments/devices to scope migration plan 2.5 Pre-cutover Build & Prep Built new file server \(Server 2022\), joined domain, recreated share structure matching source, remediated NTFS permissions \(removed orphaned ACL entries, cleaned legacy profile artifacts\) 3.0 Pre-cutover Data Migration Performed baseline data copy of ~892GB / 2.6M files from legacy server to new server; validated copy integrity 2.5 2026-07-06 Cutover After-hours cutover: final delta sync and verification, decommissioned legacy server identity, migrated server name/IP to new hardware, re-registered DNS, validated share access and read/write from client workstation 3.5 2026-07-06 Cutover Support Troubleshooting during cutover \(AD object cleanup requiring recursive removal, IP reassignment conflict resolution\) 1.0 | 3 | Warnings: Notes: Duplicate notes; Notices: Int Notes: Internal notes, Notes: Notes longer than 500 characters | Notes: Duplicate notes | Int Notes: Internal notes, Notes: Notes longer than 500 characters | |
| 7 | 42274 | BMS | SVC | fdrewett | 7/6 | 12:00 am | 2:30 am | 2.50 | 2.50 | 0 | 312.50 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79047 | File Server Migration | Tue 7/7/2026 10:44 PM MDT - Time Entry has been split into multiple records due to spanning overnight from 7/5/2026 2:00:00 PM thru 7/6/2026 2:30:00 AM | 1 | 8/6 CS duplicate notes ok, internal notes ok, long notes ok | 2026-06-17 Discovery Assessment of legacy file server \(dsrv1\): inventoried shares, permissions, storage utilization, ~2.6M file baseline, mapped drives, and connected instruments/devices to scope migration plan 2.5 Pre-cutover Build & Prep Built new file server \(Server 2022\), joined domain, recreated share structure matching source, remediated NTFS permissions \(removed orphaned ACL entries, cleaned legacy profile artifacts\) 3.0 Pre-cutover Data Migration Performed baseline data copy of ~892GB / 2.6M files from legacy server to new server; validated copy integrity 2.5 2026-07-06 Cutover After-hours cutover: final delta sync and verification, decommissioned legacy server identity, migrated server name/IP to new hardware, re-registered DNS, validated share access and read/write from client workstation 3.5 2026-07-06 Cutover Support Troubleshooting during cutover \(AD object cleanup requiring recursive removal, IP reassignment conflict resolution\) 1.0 | 3 | Warnings: Notes: Duplicate notes; Notices: Int Notes: Internal notes, Notes: Notes longer than 500 characters | Notes: Duplicate notes | Int Notes: Internal notes, Notes: Notes longer than 500 characters | ||
| 8 | 42272 | BMS | OMNI | fdrewett | 7/6 | 8:00 am | 11:00 am | 3.00 | 3.00 | 0 | 375.00 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 77009 | Encino Metals Time Tracking | 0 | Time tracking for working with Prewire on getting the Scope of work document and working with Lucero on her questions | 0 | |||||||
| 9 | 42271 | BMS | OMNI | fdrewett | 7/6 | 11:00 am | 12:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 77009 | Encino Metals Time Tracking | 0 | Fernando picking up the equipment for El Paso | 0 | |||||||
| 10 | 42207 | BMS | PPT | fdrewett | 7/6 | 12:00 pm | 12:00 pm | 0.00 | 0.00 | 0 | - | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 78982 | Fwd: Paradigm Physical Therapy & Wellness - Los Lunas · Los Lunas, NM | 0 | Spoke to Celeste and we are thinking this is a spam message. | 0 | |||||||
| 11 | 42222 | BMS | AIAM | fdrewett | 7/7 | 9:00 am | 9:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79008 | AMR - Tim Infection on laptop | 0 | We remoted into Tim's laptop and took a look. Kicked off a scan with Windows Defender. Scans came back clean. Did find a copy of Splashtop. Uninstalled it. Everything looks good. | 0 | |||||||
| 12 | 42227 | BMS | AIAM | fdrewett | 7/7 | 9:30 am | 10:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79011 | Remote Printing | 0 | We buttoned in with Rebecca and enabled remote printing. Tested and working. | 0 | |||||||
| 13 | 42313 | BMS | OMNI | fdrewett | 7/8 | 8:00 am | 9:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 77010 | OMNI Pen Testing | 0 | Security Review with Jacob Adams | 0 | |||||||
| 14 | 42314 | BMS | OMNI | fdrewett | 7/8 | 9:00 am | 10:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 78828 | OMNI Weekly Meeting | 0 | review and planning for the higher resolution cameras with Jim | 0 | |||||||
| 15 | 42414 | BMS | OMNI | fdrewett | 7/9 | 9:30 am | 11:00 am | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79083 | Weekly Meeting | 0 | Weekly Meeting | 0 | |||||||
| 16 | 42503 | BMS | OMNI | fdrewett | 7/11 | Sat | 12:00 pm | 5:00 pm | 5.00 | 5.00 | 0 | 625.00 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79174 | Main Migration | 1 | 8/6 CS long notes ok | build the new bridge and updated the routing for the zerotier networks. this is a big one we are retiring a complete network and switching all the workstations at main. 30+ Update on the Acme Main migration: I've got it automated end to end. One script moves each machine off the old ZT network onto the new one, updates all browser bookmarks to the new server \(Firefox, Chrome, Edge — across every user profile\), and fixes the Firefox homepage. A second script remaps the S: drive to the new server. Tested and working | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | |||
| 17 | 42508 | BMS | OMNI | fdrewett | 7/12 | Sun | 12:30 pm | 1:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79174 | Main Migration | 0 | 1 | Errors: Notes: Missing notes, work type not travel | Notes: Missing notes, work type not travel | |||||
| 18 | 42573 | BMS | OMNI | fdrewett | 7/13 | 7:00 am | 9:00 am | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79174 | Main Migration | 0 | Migration fall out for main | 0 | |||||||
| 19 | 42615 | BMS | OMNI | fdrewett | 7/14 | 11:30 am | 12:30 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | In Progress | 79258 | Time Tracking | 0 | Call with Todd about the upcomming trip to Encino | 0 | |||||||
| 20 | 42618 | BMS | AIAM | fdrewett | 7/14 | 3:37 pm | 4:07 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79264 | infection on laptop | 1 | 8/6 CS deduct missing not an issue here | Remoted in to Mike's laptop and found that some websites were sending notifications. Disabled notifications and kicked off a scan with Huntress. | 0 | ||||||
| 21 | 42837 | BMS | SVC | fdrewett | 7/16 | 8:00 am | 8:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79343 | Crystal support needs access to the server. | 0 | Got the Crystal support people remoted into the server | 0 | |||||||
| 22 | 42836 | BMS | OMNI | fdrewett | 7/16 | 10:00 am | 11:30 am | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | In Progress | 79258 | Time Tracking | 0 | Weekly meeting | 0 | |||||||
| 23 | 42874 | BMS | OMNI | fdrewett | 7/20 | 8:00 am | 4:30 pm | 8.50 | 8.50 | 0 | 1062.50 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | In Progress | 79258 | Time Tracking | 0 | El Paso Day | 0 | |||||||
| 24 | 43000 | BMS | OMNI | fdrewett | 7/21 | 8:15 am | 1:00 pm | 4.75 | 4.75 | 0 | 593.75 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | In Progress | 79258 | Time Tracking | 0 | Encino Day 2 | 0 | |||||||
| 25 | 43014 | BMS | AIAM | fdrewett | 7/22 | 11:00 am | 12:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79673 | AMR - roll off AI meeting | 0 | Worked with Jack and Russ on updating the DNS records for the new AI project at AMR for acmeironandmetal.com | 0 | |||||||
| 26 | 43112 | BMS | OMNI | fdrewett | 7/22 | 1:00 pm | 2:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | In Progress | 79258 | Time Tracking | 0 | working with Jim on a couple of the issues at Encino | 0 | |||||||
| 27 | 43111 | BMS | AIAM | fdrewett | 7/23 | 10:00 am | 12:00 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79673 | AMR - roll off AI meeting | 0 | weekly meeting and security audit review | 0 | |||||||
| 28 | 43019 | BMS | JGCPA | fdrewett | 7/23 | 3:57 pm | 4:12 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | In Progress | 79672 | Help with Ultra Tax | 1 | 8/6 CS deduct missing not an issue here | Remoted in and found that UT22 is having trouble starting. looks like we need to reboot the server this evening and reinstall the app on her pc. Scheduled a call for 830am tomorrow to follow up | 0 | ||||||
| 29 | 43026 | BMS | AIAM | fdrewett | 7/24 | 4:00 pm | 4:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79670 | Emily needs access to omni | 0 | Remoted in and restarted the service for Zerotier. Ran script update from the old Zerotier network to the new one for main. Tested and working. | 0 | |||||||
| 30 | 43145 | BMS | TFF | fdrewett | 7/27 | 11:23 am | 11:38 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | Open | 79794 | TFF / Adobe - can we address ASAP please | 1 | 8/6 CS deduct missing not an issue here | Remoted in and worked with Cathy on Jerome's computer. Installed all available updates for Acrobat and Windows Update Acrobat and rebooted the computer. Looks like Acrobat is performing normally but we do need to look at getting them a team account for Adobe | 0 | ||||||
| 31 | 43164 | BMS | PPT | fdrewett | 7/27 | 3:30 pm | 3:45 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | On-Hold - Customer | 79797 | Ian Ruybalid | 0 | Sorry for the slow reply Celeste! I put Ian in MFA bypass mode so he is able to login. He will need to go through the process of setting up his MFA * Go to your Google Account Page and sign in with your work credentials. * Click on **Security** in the left-hand navigation menu. * Find the *Signing in to Google* section and click on **2-Step Verification**. * Click the **Get Started** button. We are here if he needs any help | 0 | |||||||
| 32 | 43198 | BMS | MEC | fdrewett | 7/28 | 1:32 pm | 1:33 pm | 0.02 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | In Progress | 79840 | PBX Time Tracking for the new office | 0 | 8/6 CS ASK FD - SOP for exposed cost info (public notes vs internal notes) | We have made the decision to install a voice gateway, keeping the lines with Comcast until we can settle on a cloud-hosted solution for the phones. We need to order up a Grandstream HT841 and spin up a VM to host the PBX software https://www.amazon.com/FXO-FXS-GIGE-POE-ROUTER/dp/B0D7TQL7SM | 2 | Errors: Audit Done: Audit incomplete; Warnings: Notes: Possible exposed cost info | Audit Done: Audit incomplete | Notes: Possible exposed cost info | |||
| 33 | 43259 | BMS | OMNI | fdrewett | 7/29 | 1:00 pm | 5:00 pm | 4.00 | 4.00 | 0 | 500.00 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | In Progress | 79258 | Time Tracking | 0 | working with Dan Jim and Glenn on the Encino Metals project | 0 | |||||||
| 34 | 43391 | BMS | OMNI | fdrewett | 7/30 | 9:00 am | 12:00 pm | 3.00 | 3.00 | 0 | 375.00 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | In Progress | 79258 | Time Tracking | 0 | Weekly meeting plus working with Sal while she's down in El Paso. Jim on fixing some of the issues with the peripheral devices, primarily the ID scanner and camera. Still a handful of issues down in El Paso that we are working through | 0 | |||||||
| 35 | 43395 | BMS | OMNI | fdrewett | 7/31 | 12:30 pm | 2:00 pm | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | In Progress | 79258 | Time Tracking | 0 | Phone calls with Dan and Sal regarding El Paso | 0 | |||||||
| 36 | 42151 | BMS | IC | ggonzales | 7/2 | 10:38 am | 1:53 pm | 3.25 | 3.25 | 0 | 406.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | ReadyToBill | -Closed | 78900 | Fraud Email | 0 | Steps taken: * Investigating incedent * Found and adjusted various accounts noted internally * Called clients and assisted with getting them back into after confirming everything was clean Next Steps: * Continue assisting with cleanup | 0 | |||||||
| 37 | 42229 | BMS | JGCPA | ggonzales | 7/7 | 10:47 am | 10:55 am | 0.13 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79022 | Adobe Upgrade | 0 | Steps taken: * Created ticket and called client * User found issue with adobe * Remoting into computer removed new outlook and set classic as default * Marking ticket as complete Next Steps: | 0 | |||||||
| 38 | 42784 | BMS | PPT | ggonzales | 7/17 | 10:50 am | 11:03 am | 0.22 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Resolved / Verifying | 79365 | Removing employee from server | 0 | Good morning Peter, Thank you for submitting this ticket. We will reach out once everything is completed on our end. Have a great day! | 0 | |||||||
| 39 | 42788 | BMS | SSS | ggonzales | 7/17 | 1:00 pm | 1:10 pm | 0.17 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79385 | Microsoft 365 | 0 | Steps taken: * Frank called and we assisted with turning on dictation * He tested successfully * Marking ticket as complete Next Steps: | 0 | |||||||
| 40 | 42789 | BMS | PPT | ggonzales | 7/17 | 1:48 pm | 1:52 pm | 0.07 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Resolved / Verifying | 79365 | Removing employee from server | 0 | Steps taken: * Reset Gmail account password Next Steps: | 0 | |||||||
| 41 | 43028 | BMS | SVC | jirwin | 7/23 | 6:00 pm | 8:30 pm | 2.50 | 2.50 | 0 | 312.50 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79355 | New OCT machine | 0 | Steps taken: Upgraded Exam rooms 1, 2, 3, and 7. Also upgraded the Doctor 1 workstation to the latest version of OCT. Mapped Zeiss database to the workstations and tested. Next Steps: I will follow up with Evie to make sure no other stations need the upgrade. HDOCT was originally installed on a lot more machines, but suspect a lot of the admin machines \(Reception, etc.\) will not need the upgrade due to non-use. | 0 | |||||||
| 42 | 43068 | BMS | AIAM | jirwin | 7/24 | 2:37 pm | 2:52 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79719 | Truck Scale 1 not producing images for ticket | 0 | Remoted on to the truck scale: A-4059. Logged into system and cameras. Inspected URL to get the camera address and was able to view the camera live. The resolution was currently set to 2304x1728. Changed the camera setting \(6\) resolution to 640x480 and all pictures show for new tickets. Going to investigate the resolution issue further. | 0 | |||||||
| 43 | 43100 | BMS | AIAM | jirwin | 7/26 | Sun | 9:00 am | 9:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79719 | Truck Scale 1 not producing images for ticket | 0 | Set the scale camera back to 2304x1728 and tested. | 0 | ||||||
| 44 | 43101 | BMS | SVC | jirwin | 7/26 | Sun | 6:00 pm | 8:00 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79355 | New OCT machine | 0 | Steps taken: Upgraded5 more machines. The instrument was powered off so still need to map the new database location. Next Steps: Sent evie a mail and will need to map the new database location once the instrument is powered on. Should take about 5 minutes per machine. | 0 | ||||||
| 45 | 43165 | BMS | SVC | jirwin | 7/27 | 1:00 pm | 3:00 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 79810 | Arrellio x Sandia Vision Clinic | 0 | Steps taken: Setup unattended access to Sandia-DB server. Assisted with services creation and whitelisted domains for the vendor. Next Steps: Vendor may need additional assistance if the data is not able to be automatically accessed at home from all clinic sites. Possible custom communication bridge may need to be implemented. The vendor will let us know if they need more assistance. | 0 | |||||||
| 46 | 43234 | BMS | AIAM | jirwin | 7/29 | 7:45 am | 8:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 79885 | [A-4588 - SERVER - AMR ATM NUC] Device 'A-4588 - SERVER - AMR ATM NUC' is offline for 3 minutes t... | 0 | Finished windows updates, closed browser, restarted ATM services. ATM server is now online | 0 | |||||||
| 47 | 43237 | BMS | NMLGL | jirwin | 7/29 | 8:30 am | 9:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 80025 | Lisa C: Drive Running Out of Space | 0 | Checked the drive space for C: and it has 250GB total with only 768kb Free! Removed 11GB of temp files and checked the other folders as well. Emptied recycle bin afterwards and we have 10.1GB free. There is a 2TB D: Drive. Steps taken: Next Steps: Determine whether to replace C: Drive, Computer, or Make the 2TB drive the primary and transfer over the profile and files. | 0 | |||||||
| 48 | 43265 | BMS | NMLGL | jirwin | 7/29 | 5:00 pm | 5:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 80025 | Lisa C: Drive Running Out of Space | 0 | Ran system cleanup in the background. Freed up more gigs of space. 14GB free.... ![\[image\]](https://na.myconnectwise.net/v4_6_release/api/newinlineimages/ambitionscg/d32293d9-296b-45ac-a57c-21645d25ea70/17efa7e8-caeb-4119-8fc3-0f29ac57c702) | 0 | |||||||
| 49 | 43304 | BMS | HH | jirwin | 7/30 | 3:00 pm | 3:15 pm | 0.25 | 0.25 | 0 | 37.50 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 80090 | Date Incorrect For NVR | 0 | Remoted on with Jaime and we were able to enter the admin login via Microsoft Edge. Set time. | 0 | |||||||
| 50 | 43323 | BMS | AIAM | jirwin | 7/31 | 9:15 am | 9:30 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Resolved / Verifying | 80142 | Crystal needs access to Elizabeth and Paula Emails | 0 | Steps taken: Added permissions for Crystal to read and manage both mailboxes for Paula and Elizabeth. If it does not automap, Crystal will call back in the hour. Next Steps: Follow up with Crystal to check on automap | 0 | |||||||
| 51 | 43324 | BMS | HH | jirwin | 7/31 | 9:30 am | 9:45 am | 0.25 | 0.25 | 0 | 37.50 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 80143 | Tristan Atlas | 0 | Hello Patricia! I have blocked Tristan's login for email and computer access. Jesse, you still have access to the email box for Tristan in case you all need anything from it. Just let me know when you want me to permanently delete the user and free up the Office Licenses. Have a great Friday! Appreciate you, Jason Irwin | 0 | |||||||
| 52 | 43325 | BMS | SVC | jirwin | 7/31 | 9:45 am | 10:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 80141 | A-5065 Offline | 0 | Steps taken: Sent Wake On Lan and had no luck. Got a hold of Evie to reboot the computer. Windows update has finished. Spoke to Ford and he is now able to login. Next Steps: | 0 | |||||||
| 53 | 43330 | BMS | SVC | jirwin | 7/31 | 11:25 am | 11:26 am | 0.02 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 80149 | OCT not opening | 0 | Happy Friday, Aitana! I will remote on now to check it out! Thanks, Jason Irwin | 0 | |||||||
| 54 | 43331 | BMS | SVC | jirwin | 7/31 | 11:30 am | 11:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 80149 | OCT not opening | 0 | Remoted on to the computer. Noticed the old shortcut was still there and a new one as well. Deleted old shortcut and mapped the database to the new shortcut. Tested mapping and it should be good to go. | 0 | |||||||
| 55 | 42587 | BMS | PPT | pnordlund | 7/14 | 8:34 am | 9:01 am | 0.45 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79248 | Payment Terminal | 0 | -- Called Celeste and remoted into A-3144. -- Vendor notes that the terminal is showing disconnected. Gave admin access and the terminal isn't showing in device manager. Drivers are installed. -- Vendor is going to send a new cable for connection to the machine. Celeste will reach out once the new cable is received to assist with setup. -- Closing ticket. | 0 | |||||||
| 56 | 42876 | BMS | AIAM | pnordlund | 7/20 | 8:00 am | 9:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79555 | Main - Offboarding User Pam Campbell | 0 | -- Frank offboarded from AD and VPN. -- Converted user mailbox to shared mailbox, removed 365 license, blocked 365 sign-in, and changed password. -- Gave Crystal and Rebecca permissions to shared mailbox for Pam Campbell. -- Frank had me add Crystal and Rebecca to the payroll shared mailbox. | 0 | |||||||
| 57 | 42922 | BMS | PPT | pnordlund | 7/21 | 5:10 pm | 5:24 pm | 0.23 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79587 | Server Troubleshooting | 0 | -- Called Peter and Esteban is having issues remoting into the RDS server. -- Remoted into Esteban's laptop. When checking wifi connection, it was connected to the guest network. Swapped wifi to paradigmwifi. -- Tested RDP and it is now working. -- Closing ticket. | 0 | |||||||
| 58 | 42957 | BMS | PPT | pnordlund | 7/22 | 10:38 am | 10:50 am | 0.20 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79627 | Los Lunas - Internet Outage | 0 | -- Called Comcast Business and there are repairs being done in the area that will be completed within the day. Customers in the area may experience outages throughout the day. -- Let Frank know. He is going to monitor the pinger. -- Closing ticket. | 0 | |||||||
| 59 | 42992 | BMS | PPT | pnordlund | 7/23 | 9:08 am | 9:21 am | 0.22 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79577 | Printer | 0 | Good morning, Loraine, I was able to find a good Brother printer for you and have attached the link below. This printer is an all-in-one that includes printing, copy, and fax. It also has color and is a laser jet, so you won't have any issues with the toner compared to ink. Let us know if you need anything else and we can jump back in with you. I hope you have a great morning! https://a.co/d/0jjEZIjZ Regards, Payden Nordlund | 0 | |||||||
| 60 | 42995 | BMS | PPT | pnordlund | 7/23 | 9:53 am | 10:11 am | 0.30 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79577 | Printer | 1 | 8/6 CS long notes ok | Hey Lorraine, I was able to find this one that is a little smaller compared to the previous one I sent you. The Brother laser jets will be a larger footprint than the HP ink printers due to the toner cartridges requiring more space inside the printer. I have also included a comparison of the dimensions below. Once you get a printer ordered, let us know if you need any assistance with getting it setup! https://a.co/d/08XGqqSe HP OfficeJet Pro 8710: 19.7" W x 16.5" D x 12.4" H Brother MFC-L3720CDW: 17.5" W x 16.1" D x 15.8" H Regards, Payden Nordlund | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 61 | 42996 | BMS | SBI | pnordlund | 7/23 | 10:11 am | 10:18 am | 0.12 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79620 | Broadcasting Computer C: Drive Space | 0 | -- Called Mary Kay and let her know we could swing by this afternoon to take a look at the C: drive space on the broadcasting computer. | 0 | |||||||
| 62 | 43037 | BMS | PPT | pnordlund | 7/24 | 9:02 am | 9:06 am | 0.07 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79577 | Printer | 0 | Good morning! No worries at all Loraine! The printer does look pretty giant in the pictures but I'm glad to be of help! Once you get the printer maybe I can come by with Frank and help get the printer setup for you and meet you in person. I hope you have a great weekend, Loraine, and don't hesitate to reach out if you need anything else :D Regards, Payden Nordlund | 0 | |||||||
| 63 | 42083 | BMS | HH | rclingan | 7/1 | 8:15 am | 8:30 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | BilledAgreement | -Closed | 78856 | User sign in Audit | 0 | Gather sign in logs from 365. | 0 | |||||||
| 64 | 42084 | BMS | HH | rclingan | 7/1 | 9:45 am | 10:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | BilledAgreement | -Closed | 78856 | User sign in Audit | 0 | cleaned up logs and sent to connie for review. | 0 | |||||||
| 65 | 42098 | BMS | HH | rclingan | 7/1 | 10:00 am | 12:00 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | BilledAgreement | -Closed | 76540 | IT questionnaire | 0 | continued work on creating documents for questionnaire onboard/offboard sops password policy change management sop clean desk policy | 0 | |||||||
| 66 | 42112 | BMS | HH | rclingan | 7/1 | 1:00 pm | 3:44 pm | 2.73 | 2.75 | 0 | 343.75 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | BilledAgreement | -Closed | 76540 | IT questionnaire | 0 | create BYOD policies for app protections of org data finish policy drafts uploaded policies to sharepoint fill in questionnaire answers print for meeting | 0 | |||||||
| 67 | 42115 | BMS | PPT | rclingan | 7/1 | 3:45 pm | 4:00 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | ReadyToBill | -Closed | 78871 | New employee | 0 | create new user account with default password for server and gmail. | 0 | |||||||
| 68 | 42118 | BMS | NMLGL | rclingan | 7/1 | 4:15 pm | 4:30 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | ReadyToBill | -Closed | 77169 | Trying to Reach Daniel | 0 | looked for software daniel had recommended [Pst Viewer Pro|Outlook email viewer](https://www.pstviewer.com/) Trial limits exports to 50 emails at a time. software can be purchased for 89.95 for 2 licenses. | 0 | |||||||
| 69 | 42127 | BMS | HH | rclingan | 7/2 | 7:50 am | 8:24 am | 0.57 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | BilledAgreement | -Closed | 78888 | issues with BYOD policy activation | 0 | fixed melissa issue with intune company portal on phone - was not enabled on personal profile, she created a work profile. picked up recycling from jesse. | 0 | |||||||
| 70 | 42190 | BMS | HH | rclingan | 7/6 | 8:30 am | 10:15 am | 1.75 | 1.75 | 0 | 218.75 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 76540 | IT questionnaire | 0 | Finished updating audit response after meeting thursday. Sent response to client. | 0 | |||||||
| 71 | 42197 | BMS | HH | rclingan | 7/6 | 10:15 am | 11:05 am | 0.83 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 78984 | clock app not allowed on intune mdm phones | 0 | research issue, app needs to be enabled in managed play store. enable clock app and calculator application. wait for applications to appear in intune section to set assignments to required. | 0 | |||||||
| 72 | 42194 | BMS | HH | rclingan | 7/6 | 10:43 am | 10:47 am | 0.07 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 78980 | Fw: Locked out of work phone | 0 | reset user pin and shared with user. | 0 | |||||||
| 73 | 42225 | BMS | HH | rclingan | 7/6 | 11:05 am | 11:30 am | 0.42 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 78984 | clock app not allowed on intune mdm phones | 0 | added further apps to work applications. | 0 | |||||||
| 74 | 42361 | BMS | IC | rclingan | 7/6 | 11:30 am | 12:20 pm | 0.83 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 68298 | Server & User Cal | 0 | grabbed server license key from business center on courtneys account. | 0 | |||||||
| 75 | 42358 | BMS | IC | rclingan | 7/6 | 7:30 pm | 8:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 78900 | Fraud Email | 0 | remediation on another email breach. same datacenter ip addresses for logins, user breached had MFA enabled Token/aitm attack pattern consistent across breached accounts. we will need to setup conditional access policies to prevent these attacks. | 0 | |||||||
| 76 | 42354 | BMS | IC | rclingan | 7/6 | 8:00 pm | 10:00 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 78900 | Fraud Email | 1 | 8/6 CS long notes ok | TICKET NOTES — M365 Licensing Audit & Identity Security Scoping WORK PERFORMED: - Exported tenant license assignments via Graph PowerShell \(Get-MgSubscribedSku / Get-MgUser\); built SKU GUID-to-name map - Analyzed 179 accounts: 82 unlicensed \(shared mailboxes/service accts\), 68 Business Basic, 24 Business Standard, 3 Office 365 E3 - FINDING: Zero Entra ID P1 in tenant. Conditional Access not possible on current licensing. Note: O365\_BUSINESS\_PREMIUM SKU = Business Standard \(legacy naming\), not Business Premium - Exported per-user mailbox sizes via ExchangeOnlineManagement \(Get-EXOMailboxStatistics\). Resolved module install + WAM broker auth failure \(-DisableWAM\) - Cross-referenced mailbox sizes against license tiers to build three-tier licensing recommendation ENVIRONMENT NOTES: - On-prem AD \(no Entra Connect sync currently\), ESXi host w/ Sage server + DC, NAS, 2 sites w/ S2S VPN - ~24 desktop users on AD accounts; ~12 field laptops on LOCAL accounts \(unmanaged\) - NinjaRMM on all PCs incl. field laptops; Huntress EDR + ITDR \(retain\); Inky Phish Fence \(displace w/ Defender for O365 P1 — client wants off Inky post-Kaseya acquisition\) RECOMMENDATION SUMMARY: - Phase 1 \(38 hrs\): AD prep/IdFix/UPN alignment, Entra Connect w/ PHS + hybrid join, Intune auto-enroll GPO, CA policy set \(report-only -> enforce\), MFA/passkey rollout - Phase 2 \(20 hrs\): Field laptop migration remote via Ninja — Autopilot hash collection, ProfWiz local-to-Entra profile migration, no device collection needed - Phase 3 \(50 hrs, modular\): Intune foundation, Autopilot, app deployment, Defender for Business as AV layer under Huntress, Defender for O365 P1 + Inky cutover, MAM - Licensing: 38x Business Premium \(24 Standard upgrades, 3 E3 swaps, 11 Basic w/ mailboxes >F3 2GB limit\), 57x F3 + DfO add-on \(phone-profile field users\). Est. delta ~+$632/mo, partially offset by Inky cancellation - Pending: laptop-to-user mapping from Ninja inventory — any F3-slated user w/ company laptop moves to Premium DELIVERABLES: - One-page proposal doc \(scope/hours/licensing\) - Per-user license recommendation CSV \(95 users w/ rationale\) NEXT STEPS: - Pull device-to-user assignments from NinjaRMM - Client decision on Huntress Managed SAT \(no conflict w/ BP licensing — attack sim requires DfO P2, not included\) | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 77 | 42234 | BMS | PPT | rclingan | 7/7 | 11:58 am | 12:08 pm | 0.17 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79015 | Recon Folder | 0 | She should have access now, she will just need to sign fully out of the computer and server and then sign back in to get the drive maps. | 0 | |||||||
| 78 | 42344 | BMS | HH | rclingan | 7/8 | 9:05 am | 9:30 am | 0.42 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79090 | Phone wipe questions | 0 | work with jesse to reset pin on one phone and wipe two others. | 0 | |||||||
| 79 | 42367 | BMS | NMLGL | rclingan | 7/8 | 10:30 am | 10:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79097 | path too long | 0 | assisted josh with saving file in a different location that has a shorter path overall as he cannot rename file. | 0 | |||||||
| 80 | 42334 | BMS | CT | rclingan | 7/8 | 11:00 am | 11:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79088 | NVR Identity issues | 1 | 8/6 CS notes containing "onsite" not an issue here | Check out NVR remotely - everything checks out good, no disconnections. Plan to head onsite to check with users who are experiencing issues. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | ||||
| 81 | 42312 | BMS | PPT | rclingan | 7/8 | 5:02 pm | 5:03 pm | 0.02 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 78871 | New employee | 0 | Yes | 0 | |||||||
| 82 | 42327 | BMS | JGCPA | rclingan | 7/9 | 8:15 am | 8:30 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79085 | Christina WFH setup for new pc | 0 | worked with christina to get new desktop setup at old address and remote desktop turned on ensured connection from christina wfh pc. | 0 | |||||||
| 83 | 42350 | BMS | SONM | rclingan | 7/9 | 9:45 am | 10:04 am | 0.32 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79093 | lea county emails going to quarantine | 0 | scott called and asked for assistance with some emails that barbara was not receiving. emails were caught in quarantine released emails and added rule for the domain. | 0 | |||||||
| 84 | 42409 | BMS | NMLGL | rclingan | 7/9 | 2:00 pm | 2:20 pm | 0.33 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | Scheduled | 79061 | New laptop and dock for Kathy and Carmela | 0 | order laptops convert quote to order docks are all out of stock at lenovo now | 0 | |||||||
| 85 | 42404 | BMS | NMLGL | rclingan | 7/9 | 2:20 pm | 2:31 pm | 0.18 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79112 | Carmela Laptop issues | 0 | fixed issue with VPN and outlook vpn service had stopped outlook had an old session hung up and needed to be force closed. | 0 | |||||||
| 86 | 42437 | BMS | CT | rclingan | 7/9 | 4:15 pm | 5:00 pm | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79088 | NVR Identity issues | 0 | Setup entra groups for unifi identity control. audit current access and protect permissions. | 0 | |||||||
| 87 | 42438 | BMS | CT | rclingan | 7/10 | 8:15 am | 9:30 am | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79088 | NVR Identity issues | 0 | Create new IPSEC tunnel and remove site magic sdwan create unifi fabric with UDM and NVR in it checkout warning issued by unifi and determine impact on users access swap to entra idp will need to be done outside of work hours | 0 | |||||||
| 88 | 42440 | BMS | HH | rclingan | 7/10 | 9:15 am | 10:17 am | 1.03 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 78810 | New desktop for Josey | 0 | work on autopilot setup join device to autopilot and enable device | 0 | |||||||
| 89 | 42460 | BMS | HH | rclingan | 7/10 | 1:32 pm | 1:51 pm | 0.32 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79146 | Foxit license for new accounting hire | 0 | add new user to foxit add jesse admin account as account in foxit so that we can set him up with admin access. | 0 | |||||||
| 90 | 42520 | BMS | HH | rclingan | 7/13 | 8:15 am | 8:30 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79179 | Serena Blea | 0 | This should be updated now. | 0 | |||||||
| 91 | 42522 | BMS | JGCPA | rclingan | 7/13 | 8:30 am | 8:48 am | 0.30 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | Open | 77102 | Storage full | 0 | assist parilee with email setup on new computer, she did not remember new email password. reset password, sign in and download applications for classic outlook, setup outlook. | 0 | |||||||
| 92 | 42523 | BMS | PPT | rclingan | 7/13 | 8:47 am | 8:51 am | 0.07 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79211 | Marisa Sanchez | 0 | Changed Marisa's organizational unit to MFA Disabled to allow for sign in and setup of two-step authentication. Please have her sign in and go to her account settings and security info to setup authentication, then let us know so we can return her to the proper organizational unit. | 0 | |||||||
| 93 | 42526 | BMS | HH | rclingan | 7/13 | 8:55 am | 9:21 am | 0.43 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79215 | SOAR Intake forms | 0 | initial discovery and discussion with jesse on exact needs and form information. next steps: setup sharepoint with DLP for SOAR intake jesse to wipe tablet for testing in microsoft and applications bug to get forms into individual pdfs instead of one big pdf. | 0 | |||||||
| 94 | 42533 | BMS | HH | rclingan | 7/13 | 9:21 am | 10:10 am | 0.82 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79215 | SOAR Intake forms | 0 | Create SOAR Intake sharepoint site add Bug as owner, Bug and Jamie as members hide from GAL disable teams on site setup DLP to block external sharing - site is a filing cabinet not way to share information. information should be shared by proper hipaa compliant means - efax solutions, secure upload, encrypted email etc. next steps add forms template, wipe tablet, load into intune and test forms fillout process | 0 | |||||||
| 95 | 42537 | BMS | PPT | rclingan | 7/13 | 10:11 am | 10:15 am | 0.07 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79216 | Pop windows | 0 | jump into celestes desktop and change chrome notification settings to block the bogus site sending junk notifications. checked chrome settings and noticed that search engine was pointed to a bogus "yahoo" that was redirecting all traffic to bad sites. deleted bad search engine and set back to google search engine. check indeed account and make sure celeste is good to go. | 0 | |||||||
| 96 | 42542 | BMS | SONM | rclingan | 7/13 | 10:15 am | 10:49 am | 0.57 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | In Progress | 77080 | Fw: Laptop order for new employees | 0 | work to setup sofia on laptop, mfa, join to security group in entra, test access to sharepoint security group needs to propagate likely. | 0 | |||||||
| 97 | 42550 | BMS | SONM | rclingan | 7/13 | 12:45 pm | 1:03 pm | 0.30 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | In Progress | 77080 | Fw: Laptop order for new employees | 0 | Setup onedrive shortcuts for sharepoint document libraries | 0 | |||||||
| 98 | 42649 | BMS | CT | rclingan | 7/13 | 3:36 pm | 7:00 pm | 3.40 | 3.50 | 0 | 437.50 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79088 | NVR Identity issues | 0 | entra idp binding work | 0 | |||||||
| 99 | 42640 | BMS | NMLGL | rclingan | 7/15 | 11:00 am | 11:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79287 | Re: Teresa's mailbox | 0 | Added Kevin to Teresa's mailbox read and manage access. | 0 | |||||||
| 100 | 42643 | BMS | HH | rclingan | 7/15 | 11:10 am | 11:25 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79215 | SOAR Intake forms | 0 | time spent creating synopsis for individually assigned tablets. Sent word document to jesse and melissa | 0 | |||||||
| 101 | 42655 | BMS | SVC | rclingan | 7/15 | 11:15 am | 11:20 am | 0.08 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79291 | Ford unable to access remote pc | 0 | send remote access link to ford and await installation to jump on pc and setup vpn and rdp. - user at lunch. | 0 | |||||||
| 102 | 42659 | BMS | MEC | rclingan | 7/15 | 11:30 am | 11:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79292 | restore details file for rick | 0 | work with rick to verify restore date period and files that need to be restored. restore files and ask rick to verify everything that was missing is back. | 0 | |||||||
| 103 | 42684 | BMS | SVC | rclingan | 7/15 | 3:35 pm | 3:47 pm | 0.20 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79291 | Ford unable to access remote pc | 0 | setup openvpn and rdp on ford desktop to allow remote access. set fixed ip on ford remote pc | 0 | |||||||
| 104 | 42709 | BMS | MEC | rclingan | 7/15 | 4:30 pm | 5:13 pm | 0.72 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | On-Hold - Customer | 79235 | Wiring Time Tracking | 0 | gather missing materials that are available at atg office - multibit drill grommet blank faceplate cut down back board for rack mount to size | 0 | |||||||
| 105 | 42738 | BMS | SVC | rclingan | 7/16 | 8:45 am | 11:00 am | 2.25 | 2.25 | 0 | 281.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | In Progress | 78804 | Nob Hill Network Setup and NAS Quote | 0 | Begin preprovision of hardware, issues with NAS creating storage pool, one drive not initializing. removed to test on windows/linux machine and harddrive is making clicking noises and shows fatal hardware error on PC. begin RMA process Adopted CGF, switch, access point, merged nas with CGF | 0 | |||||||
| 106 | 42722 | BMS | IC | rclingan | 7/16 | 8:50 am | 8:56 am | 0.10 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79336 | Projects Login Help | 0 | john called back and i remoted in and opened project successfully for him. checked several files. | 0 | |||||||
| 107 | 42736 | BMS | IC | rclingan | 7/16 | 11:00 am | 12:12 pm | 1.20 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | Open | 77101 | Remove VM and Migrate Server Data | 0 | License server, begin data migration setup for moving off temporary shares coming from iscsi | 0 | |||||||
| 108 | 42764 | BMS | SVC | rclingan | 7/16 | 8:30 pm | 9:45 pm | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79355 | New OCT machine | 0 | install viewer software on A-4442 create documentation for installation process Instrument is offline - fell asleep 17:19 does not respond to wake on lan requests cannot continue with installation until instrument is online. | 0 | |||||||
| 109 | 42765 | BMS | IC | rclingan | 7/16 | 10:00 pm | 10:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | Open | 77101 | Remove VM and Migrate Server Data | 0 | start data transfer and babysit first bit of data to watch for errors. will check again in a few hours to see if it has completed. | 0 | |||||||
| 110 | 42870 | BMS | HH | rclingan | 7/20 | 2:15 pm | 2:30 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79554 | isabel onedrive/teams file sync issues | 0 | disabled teams sync enable onedrive shortcut sync delete orphaned teams files | 0 | |||||||
| 111 | 42869 | BMS | CT | rclingan | 7/20 | 2:30 pm | 3:37 pm | 1.12 | 1.25 | 0 | 156.25 | Remote | Standard Technician | DoNotBill | 7/20 | Help Desk 2.1 | Open | -Closed | 79088 | NVR Identity issues | 0 | Identity sync service having issues? Troubleshooting to fix issues on unifi side for identity sync, added user to entra group disabled access on nvr restarted udm sync service not showing properly still continue troubleshooting as users show in local people page on udm but not fabric people page. | 1 | Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | |||||
| 112 | 42886 | BMS | NMLGL | rclingan | 7/21 | 10:15 am | 10:23 am | 0.13 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79573 | New voicemail from (505) 350-8661 | 0 | assist kimberly with accessing the new shared drives on windows pc | 0 | |||||||
| 113 | 42927 | BMS | JGCPA | rclingan | 7/21 | 11:00 am | 11:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79576 | Retrieve a file | 0 | spoke to parilee about this, we have a backup of the database but the individual data is not exposed in that database. We requested that she reach out to the vendor support to see what the best course of action is here. | 0 | |||||||
| 114 | 42924 | BMS | NMLGL | rclingan | 7/22 | 8:15 am | 8:45 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | Scheduled | 79610 | Figure out a better remote video viewing solution | 0 | verify speed of all connections for laptop, vpn, nas etc and look at where the bottleneck is for video viewing. upload speed at office is only 100mb/s when trying to view these multigig videos it is not sustainable over a remote connection. alternatively we need to have a view station at the office to be remoted into. | 0 | |||||||
| 115 | 42926 | BMS | NMLGL | rclingan | 7/22 | 8:45 am | 9:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79613 | pdf preview broken after file changes | 0 | verify issue is security related, add nas to trusted sites in internet options. | 0 | |||||||
| 116 | 42990 | BMS | NMLGL | rclingan | 7/23 | 8:20 am | 9:31 am | 1.18 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79658 | Fw: New Matter: Caitlin Ashton v. Dona Ana County BCC (314) | 0 | search for file and attempt restore, restores being blocked by the current backup process. found file and moved back to original location. | 0 | |||||||
| 117 | 43003 | BMS | NMLGL | rclingan | 7/23 | 9:31 am | 12:30 pm | 2.98 | 3.00 | 0 | 375.00 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79657 | Fw: Possible email hack | 0 | work on auditing extent of breach and cleaning up account document findings create draft email to send to recipients of breach talk with cyber carrier about consultation | 0 | |||||||
| 118 | 43007 | BMS | NMLGL | rclingan | 7/23 | 1:00 pm | 1:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79657 | Fw: Possible email hack | 0 | Meeting with insurance carriers | 0 | |||||||
| 119 | 43185 | BMS | NMLGL | rclingan | 7/28 | 9:30 am | 9:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | -Closed | 79395 | Fw: Teresa's mailbox | 0 | remoted in with kevin and fixed his access to mailbox. Mac does not auto populate shared mailbox delegations. | 0 | |||||||
| 120 | 43202 | BMS | NMLGL | rclingan | 7/28 | 10:00 am | 10:45 am | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | Open | 79842 | Entra migration tracking | 0 | license cleanup- upgrade to business premium cleanup ad and audit for entra connect | 0 | |||||||
| 121 | 43190 | BMS | SVC | rclingan | 7/28 | 11:15 am | 11:59 am | 0.73 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | In Progress | 78804 | Nob Hill Network Setup and NAS Quote | 0 | setup nas share drive for optos, encrypted - document encryption key in itglue send evie nas credentials for optos set dhcp reservations for devices in unifi set stp on switch check connections and logs for flapping devices. - rock solid connections since final installation in rack. only one new device connection on wired. no devices disconnected. | 0 | |||||||
| 122 | 43204 | BMS | NMLGL | rclingan | 7/28 | 11:59 am | 1:00 pm | 1.02 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | Open | 79842 | Entra migration tracking | 0 | continued work on entra/ad cleanup for migration working on matching cloud UPN to on prem UPN and groups. | 0 | |||||||
| 123 | 43227 | BMS | NMLGL | rclingan | 7/28 | 2:00 pm | 4:30 pm | 2.50 | 2.50 | 0 | 312.50 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | Open | 79842 | Entra migration tracking | 0 | continued work on entra migration connect | 0 | |||||||
| 124 | 43243 | BMS | SVC | rclingan | 7/29 | 8:45 am | 9:15 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | In Progress | 78804 | Nob Hill Network Setup and NAS Quote | 0 | fix issues with 4978 and 4975 dns was causing the computers to not connect to domain and shared resources. | 0 | |||||||
| 125 | 43242 | BMS | HH | rclingan | 7/29 | 9:15 am | 9:30 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | -Closed | 80029 | Raymond Lucero mfa issues | 0 | worked with jesse to remove an reset mfa for raymond tested and it is working now. | 0 | |||||||
| 126 | 43297 | BMS | SVC | rclingan | 7/30 | 11:45 am | 12:00 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | -Closed | 79355 | New OCT machine | 0 | fix database issues on two machines | 0 | |||||||
| 127 | 43358 | BMS | IC | rclingan | 7/31 | 1:15 pm | 2:00 pm | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | In Progress | 80158 | Backup A-4924 | 0 | investigate backup status of machine and begin backup after creating backup agent | 0 | |||||||
| 128 | 43360 | BMS | NMLGL | rclingan | 7/31 | 2:45 pm | 3:00 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | Scheduled | 79061 | New laptop and dock for Kathy and Carmela | 0 | Assign jason to laptop and provide instructions for setup and completion of laptop swap with kathy. | 0 |
Legend:
(hover over fields for details)
Tickets with over 5 hours in the current view (7)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 25.25 | 79258 | OMNI | Time Tracking |
| 12.50 | 79047 | SVC | File Server Migration |
| 7.75 | 78900 | IC | Fraud Email |
| 7.50 | 79174 | OMNI | Main Migration |
| 7.25 | 79088 | CT | NVR Identity issues |
| 6.50 | 76540 | HH | IT questionnaire |
| 6.00 | 79355 | SVC | New OCT machine |
Errors
| Field | Message | Count |
|---|---|---|
| Audit Done | Audit incomplete | 2 |
| Notes | Missing notes, work type not travel | 1 |
| Total | 3 | |
Warnings
| Field | Message | Count |
|---|---|---|
| Notes | Duplicate notes | 2 |
| Notes | Possible exposed cost info | 1 |
| Work Type | Possible onsite/remote mismatch (work type vs notes) | 2 |
| Total | 5 | |
Notices
| Field | Message | Count |
|---|---|---|
| Bill | Status = 'DoNotBill', work type not admin, correspondence or sales | 1 |
| Int Notes | Internal notes | 2 |
| Notes | Notes longer than 500 characters | 7 |
| Total | 10 | |