Home»Time Entries Audit loading ... generated 8/7/2026 at 2:30:09 pm took 1.04 seconds version: 5436fa4 helpers: v2
Territory: BMS Dates: 7/1/26 to 7/31/26 Company: JGCPA [x] Ticket: all User: all Type: Remote [x] Role: all Bill: all Timesheet: all 6/29 7/6 7/13 7/20 7/27 Board: Help Desk 2.1 [x] Entry Status: all Ticket Status: all Issue: all [reset] Progress: 100% (1 of 1)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 43019 | BMS | JGCPA | fdrewett | 7/23 | 3:57 pm | 4:12 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | In Progress | 79672 | Help with Ultra Tax | 1 | 8/6 CS deduct missing not an issue here | Remoted in and found that UT22 is having trouble starting. looks like we need to reboot the server this evening and reinstall the app on her pc. Scheduled a call for 830am tomorrow to follow up | 0 | ||||||
| 2 | 42229 | BMS | JGCPA | ggonzales | 7/7 | 10:47 am | 10:55 am | 0.13 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79022 | Adobe Upgrade | 0 | Steps taken: * Created ticket and called client * User found issue with adobe * Remoting into computer removed new outlook and set classic as default * Marking ticket as complete Next Steps: | 0 | |||||||
| 3 | 42327 | BMS | JGCPA | rclingan | 7/9 | 8:15 am | 8:30 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79085 | Christina WFH setup for new pc | 0 | worked with christina to get new desktop setup at old address and remote desktop turned on ensured connection from christina wfh pc. | 0 | |||||||
| 4 | 42522 | BMS | JGCPA | rclingan | 7/13 | 8:30 am | 8:48 am | 0.30 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | Open | 77102 | Storage full | 0 | assist parilee with email setup on new computer, she did not remember new email password. reset password, sign in and download applications for classic outlook, setup outlook. | 0 | |||||||
| 5 | 42927 | BMS | JGCPA | rclingan | 7/21 | 11:00 am | 11:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79576 | Retrieve a file | 0 | spoke to parilee about this, we have a backup of the database but the individual data is not exposed in that database. We requested that she reach out to the vendor support to see what the best course of action is here. | 0 |
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