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Territory: BMS Dates: 7/1/26 to 7/31/26 Company: all Ticket: 79355 [x] User: all Type: Remote [x] Role: all Bill: all Timesheet: all  6/29 7/6 7/13 7/20 7/27 Board: Help Desk 2.1 [x] Entry Status: all Ticket Status: all Issue: all [reset]

row id Terr Company User Date Day Start End Actual Billed Deduct Inv Amt Work Type Work Role Bill Timesheet Board Entry Status Ticket Status Ticket # Ticket Summary Int Notes Audit Done Audit Notes Notes # issues all issues errors warnings notices
1 43028 BMS SVC jirwin 7/23 6:00 pm 8:30 pm 2.50 2.50 0 312.50 Remote Standard Technician Billable 7/20 Help Desk 2.1 PendingApproval -Closed 79355 New OCT machine 0 Steps taken: Upgraded Exam rooms 1, 2, 3, and 7. Also upgraded the Doctor 1 workstation to the latest version of OCT. Mapped Zeiss database to the workstations and tested. Next Steps: I will follow up with Evie to make sure no other stations need the upgrade. HDOCT was originally installed on a lot more machines, but suspect a lot of the admin machines \(Reception, etc.\) will not need the upgrade due to non-use. 0
2 43101 BMS SVC jirwin 7/26 Sun 6:00 pm 8:00 pm 2.00 2.00 0 250.00 Remote Standard Technician Billable 7/20 Help Desk 2.1 PendingApproval -Closed 79355 New OCT machine 0 Steps taken: Upgraded5 more machines. The instrument was powered off so still need to map the new database location. Next Steps: Sent evie a mail and will need to map the new database location once the instrument is powered on. Should take about 5 minutes per machine. 0
3 42764 BMS SVC rclingan 7/16 8:30 pm 9:45 pm 1.25 1.25 0 156.25 Remote Standard Technician Billable 7/13 Help Desk 2.1 PendingApproval -Closed 79355 New OCT machine 0 install viewer software on A-4442 create documentation for installation process Instrument is offline - fell asleep 17:19 does not respond to wake on lan requests cannot continue with installation until instrument is online. 0
4 43297 BMS SVC rclingan 7/30 11:45 am 12:00 pm 0.25 0.25 0 31.25 Remote Standard Technician Billable 7/27 Help Desk 2.1 Open -Closed 79355 New OCT machine 0 fix database issues on two machines 0

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Tickets with over 5 hours in the current view (1)

Hours Ticket # Company Ticket Summary
6.00 79355 SVC New OCT machine