Home»Time Entries Audit loading ... generated 8/7/2026 at 2:21:46 pm took 1.08 seconds version: 5436fa4 helpers: v2
Territory: BMS Dates: 7/1/26 to 7/31/26 Company: all Ticket: all User: all Type: Remote [x] Role: all Bill: all Timesheet: all 6/29 7/6 7/13 7/20 7/27 Board: Help Desk 2.1 [x] Entry Status: PendingApproval [x] Ticket Status: all Issue: all [reset] Progress: 75% (6 of 8)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
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| 1 | 42274 | BMS | SVC | fdrewett | 7/6 | 12:00 am | 2:30 am | 2.50 | 2.50 | 0 | 312.50 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79047 | File Server Migration | Tue 7/7/2026 10:44 PM MDT - Time Entry has been split into multiple records due to spanning overnight from 7/5/2026 2:00:00 PM thru 7/6/2026 2:30:00 AM | 1 | 8/6 CS duplicate notes ok, internal notes ok, long notes ok | 2026-06-17 Discovery Assessment of legacy file server \(dsrv1\): inventoried shares, permissions, storage utilization, ~2.6M file baseline, mapped drives, and connected instruments/devices to scope migration plan 2.5 Pre-cutover Build & Prep Built new file server \(Server 2022\), joined domain, recreated share structure matching source, remediated NTFS permissions \(removed orphaned ACL entries, cleaned legacy profile artifacts\) 3.0 Pre-cutover Data Migration Performed baseline data copy of ~892GB / 2.6M files from legacy server to new server; validated copy integrity 2.5 2026-07-06 Cutover After-hours cutover: final delta sync and verification, decommissioned legacy server identity, migrated server name/IP to new hardware, re-registered DNS, validated share access and read/write from client workstation 3.5 2026-07-06 Cutover Support Troubleshooting during cutover \(AD object cleanup requiring recursive removal, IP reassignment conflict resolution\) 1.0 | 2 | Notices: Int Notes: Internal notes, Notes: Notes longer than 500 characters | Int Notes: Internal notes, Notes: Notes longer than 500 characters | |||
| 2 | 42272 | BMS | OMNI | fdrewett | 7/6 | 8:00 am | 11:00 am | 3.00 | 3.00 | 0 | 375.00 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 77009 | Encino Metals Time Tracking | 0 | Time tracking for working with Prewire on getting the Scope of work document and working with Lucero on her questions | 0 | |||||||
| 3 | 42271 | BMS | OMNI | fdrewett | 7/6 | 11:00 am | 12:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 77009 | Encino Metals Time Tracking | 0 | Fernando picking up the equipment for El Paso | 0 | |||||||
| 4 | 42207 | BMS | PPT | fdrewett | 7/6 | 12:00 pm | 12:00 pm | 0.00 | 0.00 | 0 | - | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 78982 | Fwd: Paradigm Physical Therapy & Wellness - Los Lunas · Los Lunas, NM | 0 | Spoke to Celeste and we are thinking this is a spam message. | 0 | |||||||
| 5 | 42222 | BMS | AIAM | fdrewett | 7/7 | 9:00 am | 9:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79008 | AMR - Tim Infection on laptop | 0 | We remoted into Tim's laptop and took a look. Kicked off a scan with Windows Defender. Scans came back clean. Did find a copy of Splashtop. Uninstalled it. Everything looks good. | 0 | |||||||
| 6 | 42227 | BMS | AIAM | fdrewett | 7/7 | 9:30 am | 10:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79011 | Remote Printing | 0 | We buttoned in with Rebecca and enabled remote printing. Tested and working. | 0 | |||||||
| 7 | 42313 | BMS | OMNI | fdrewett | 7/8 | 8:00 am | 9:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 77010 | OMNI Pen Testing | 0 | Security Review with Jacob Adams | 0 | |||||||
| 8 | 42314 | BMS | OMNI | fdrewett | 7/8 | 9:00 am | 10:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 78828 | OMNI Weekly Meeting | 0 | review and planning for the higher resolution cameras with Jim | 0 | |||||||
| 9 | 42414 | BMS | OMNI | fdrewett | 7/9 | 9:30 am | 11:00 am | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79083 | Weekly Meeting | 0 | Weekly Meeting | 0 | |||||||
| 10 | 42503 | BMS | OMNI | fdrewett | 7/11 | Sat | 12:00 pm | 5:00 pm | 5.00 | 5.00 | 0 | 625.00 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79174 | Main Migration | 1 | 8/6 CS long notes ok | build the new bridge and updated the routing for the zerotier networks. this is a big one we are retiring a complete network and switching all the workstations at main. 30+ Update on the Acme Main migration: I've got it automated end to end. One script moves each machine off the old ZT network onto the new one, updates all browser bookmarks to the new server \(Firefox, Chrome, Edge — across every user profile\), and fixes the Firefox homepage. A second script remaps the S: drive to the new server. Tested and working | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | |||
| 11 | 42508 | BMS | OMNI | fdrewett | 7/12 | Sun | 12:30 pm | 1:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79174 | Main Migration | 0 | 1 | Errors: Notes: Missing notes, work type not travel | Notes: Missing notes, work type not travel | |||||
| 12 | 42573 | BMS | OMNI | fdrewett | 7/13 | 7:00 am | 9:00 am | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79174 | Main Migration | 0 | Migration fall out for main | 0 | |||||||
| 13 | 42615 | BMS | OMNI | fdrewett | 7/14 | 11:30 am | 12:30 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | In Progress | 79258 | Time Tracking | 0 | Call with Todd about the upcomming trip to Encino | 0 | |||||||
| 14 | 42618 | BMS | AIAM | fdrewett | 7/14 | 3:37 pm | 4:07 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79264 | infection on laptop | 1 | 8/6 CS deduct missing not an issue here | Remoted in to Mike's laptop and found that some websites were sending notifications. Disabled notifications and kicked off a scan with Huntress. | 0 | ||||||
| 15 | 42837 | BMS | SVC | fdrewett | 7/16 | 8:00 am | 8:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79343 | Crystal support needs access to the server. | 0 | Got the Crystal support people remoted into the server | 0 | |||||||
| 16 | 42836 | BMS | OMNI | fdrewett | 7/16 | 10:00 am | 11:30 am | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | In Progress | 79258 | Time Tracking | 0 | Weekly meeting | 0 | |||||||
| 17 | 42874 | BMS | OMNI | fdrewett | 7/20 | 8:00 am | 4:30 pm | 8.50 | 8.50 | 0 | 1062.50 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | In Progress | 79258 | Time Tracking | 0 | El Paso Day | 0 | |||||||
| 18 | 43000 | BMS | OMNI | fdrewett | 7/21 | 8:15 am | 1:00 pm | 4.75 | 4.75 | 0 | 593.75 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | In Progress | 79258 | Time Tracking | 0 | Encino Day 2 | 0 | |||||||
| 19 | 43014 | BMS | AIAM | fdrewett | 7/22 | 11:00 am | 12:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79673 | AMR - roll off AI meeting | 0 | Worked with Jack and Russ on updating the DNS records for the new AI project at AMR for acmeironandmetal.com | 0 | |||||||
| 20 | 43112 | BMS | OMNI | fdrewett | 7/22 | 1:00 pm | 2:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | In Progress | 79258 | Time Tracking | 0 | working with Jim on a couple of the issues at Encino | 0 | |||||||
| 21 | 43111 | BMS | AIAM | fdrewett | 7/23 | 10:00 am | 12:00 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79673 | AMR - roll off AI meeting | 0 | weekly meeting and security audit review | 0 | |||||||
| 22 | 43019 | BMS | JGCPA | fdrewett | 7/23 | 3:57 pm | 4:12 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | In Progress | 79672 | Help with Ultra Tax | 1 | 8/6 CS deduct missing not an issue here | Remoted in and found that UT22 is having trouble starting. looks like we need to reboot the server this evening and reinstall the app on her pc. Scheduled a call for 830am tomorrow to follow up | 0 | ||||||
| 23 | 43026 | BMS | AIAM | fdrewett | 7/24 | 4:00 pm | 4:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79670 | Emily needs access to omni | 0 | Remoted in and restarted the service for Zerotier. Ran script update from the old Zerotier network to the new one for main. Tested and working. | 0 | |||||||
| 24 | 43145 | BMS | TFF | fdrewett | 7/27 | 11:23 am | 11:38 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | Open | 79794 | TFF / Adobe - can we address ASAP please | 1 | 8/6 CS deduct missing not an issue here | Remoted in and worked with Cathy on Jerome's computer. Installed all available updates for Acrobat and Windows Update Acrobat and rebooted the computer. Looks like Acrobat is performing normally but we do need to look at getting them a team account for Adobe | 0 | ||||||
| 25 | 43164 | BMS | PPT | fdrewett | 7/27 | 3:30 pm | 3:45 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | On-Hold - Customer | 79797 | Ian Ruybalid | 0 | Sorry for the slow reply Celeste! I put Ian in MFA bypass mode so he is able to login. He will need to go through the process of setting up his MFA * Go to your Google Account Page and sign in with your work credentials. * Click on **Security** in the left-hand navigation menu. * Find the *Signing in to Google* section and click on **2-Step Verification**. * Click the **Get Started** button. We are here if he needs any help | 0 | |||||||
| 26 | 43198 | BMS | MEC | fdrewett | 7/28 | 1:32 pm | 1:33 pm | 0.02 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | In Progress | 79840 | PBX Time Tracking for the new office | 0 | 8/6 CS ASK FD - SOP for exposed cost info (public notes vs internal notes) | We have made the decision to install a voice gateway, keeping the lines with Comcast until we can settle on a cloud-hosted solution for the phones. We need to order up a Grandstream HT841 and spin up a VM to host the PBX software https://www.amazon.com/FXO-FXS-GIGE-POE-ROUTER/dp/B0D7TQL7SM | 2 | Errors: Audit Done: Audit incomplete; Warnings: Notes: Possible exposed cost info | Audit Done: Audit incomplete | Notes: Possible exposed cost info | |||
| 27 | 43259 | BMS | OMNI | fdrewett | 7/29 | 1:00 pm | 5:00 pm | 4.00 | 4.00 | 0 | 500.00 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | In Progress | 79258 | Time Tracking | 0 | working with Dan Jim and Glenn on the Encino Metals project | 0 | |||||||
| 28 | 43391 | BMS | OMNI | fdrewett | 7/30 | 9:00 am | 12:00 pm | 3.00 | 3.00 | 0 | 375.00 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | In Progress | 79258 | Time Tracking | 0 | Weekly meeting plus working with Sal while she's down in El Paso. Jim on fixing some of the issues with the peripheral devices, primarily the ID scanner and camera. Still a handful of issues down in El Paso that we are working through | 0 | |||||||
| 29 | 43395 | BMS | OMNI | fdrewett | 7/31 | 12:30 pm | 2:00 pm | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | In Progress | 79258 | Time Tracking | 0 | Phone calls with Dan and Sal regarding El Paso | 0 | |||||||
| 30 | 42229 | BMS | JGCPA | ggonzales | 7/7 | 10:47 am | 10:55 am | 0.13 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79022 | Adobe Upgrade | 0 | Steps taken: * Created ticket and called client * User found issue with adobe * Remoting into computer removed new outlook and set classic as default * Marking ticket as complete Next Steps: | 0 | |||||||
| 31 | 42784 | BMS | PPT | ggonzales | 7/17 | 10:50 am | 11:03 am | 0.22 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Resolved / Verifying | 79365 | Removing employee from server | 0 | Good morning Peter, Thank you for submitting this ticket. We will reach out once everything is completed on our end. Have a great day! | 0 | |||||||
| 32 | 42788 | BMS | SSS | ggonzales | 7/17 | 1:00 pm | 1:10 pm | 0.17 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79385 | Microsoft 365 | 0 | Steps taken: * Frank called and we assisted with turning on dictation * He tested successfully * Marking ticket as complete Next Steps: | 0 | |||||||
| 33 | 42789 | BMS | PPT | ggonzales | 7/17 | 1:48 pm | 1:52 pm | 0.07 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Resolved / Verifying | 79365 | Removing employee from server | 0 | Steps taken: * Reset Gmail account password Next Steps: | 0 | |||||||
| 34 | 43028 | BMS | SVC | jirwin | 7/23 | 6:00 pm | 8:30 pm | 2.50 | 2.50 | 0 | 312.50 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79355 | New OCT machine | 0 | Steps taken: Upgraded Exam rooms 1, 2, 3, and 7. Also upgraded the Doctor 1 workstation to the latest version of OCT. Mapped Zeiss database to the workstations and tested. Next Steps: I will follow up with Evie to make sure no other stations need the upgrade. HDOCT was originally installed on a lot more machines, but suspect a lot of the admin machines \(Reception, etc.\) will not need the upgrade due to non-use. | 0 | |||||||
| 35 | 43068 | BMS | AIAM | jirwin | 7/24 | 2:37 pm | 2:52 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79719 | Truck Scale 1 not producing images for ticket | 0 | Remoted on to the truck scale: A-4059. Logged into system and cameras. Inspected URL to get the camera address and was able to view the camera live. The resolution was currently set to 2304x1728. Changed the camera setting \(6\) resolution to 640x480 and all pictures show for new tickets. Going to investigate the resolution issue further. | 0 | |||||||
| 36 | 43100 | BMS | AIAM | jirwin | 7/26 | Sun | 9:00 am | 9:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79719 | Truck Scale 1 not producing images for ticket | 0 | Set the scale camera back to 2304x1728 and tested. | 0 | ||||||
| 37 | 43101 | BMS | SVC | jirwin | 7/26 | Sun | 6:00 pm | 8:00 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79355 | New OCT machine | 0 | Steps taken: Upgraded5 more machines. The instrument was powered off so still need to map the new database location. Next Steps: Sent evie a mail and will need to map the new database location once the instrument is powered on. Should take about 5 minutes per machine. | 0 | ||||||
| 38 | 43165 | BMS | SVC | jirwin | 7/27 | 1:00 pm | 3:00 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 79810 | Arrellio x Sandia Vision Clinic | 0 | Steps taken: Setup unattended access to Sandia-DB server. Assisted with services creation and whitelisted domains for the vendor. Next Steps: Vendor may need additional assistance if the data is not able to be automatically accessed at home from all clinic sites. Possible custom communication bridge may need to be implemented. The vendor will let us know if they need more assistance. | 0 | |||||||
| 39 | 43234 | BMS | AIAM | jirwin | 7/29 | 7:45 am | 8:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 79885 | [A-4588 - SERVER - AMR ATM NUC] Device 'A-4588 - SERVER - AMR ATM NUC' is offline for 3 minutes t... | 0 | Finished windows updates, closed browser, restarted ATM services. ATM server is now online | 0 | |||||||
| 40 | 43237 | BMS | NMLGL | jirwin | 7/29 | 8:30 am | 9:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 80025 | Lisa C: Drive Running Out of Space | 0 | Checked the drive space for C: and it has 250GB total with only 768kb Free! Removed 11GB of temp files and checked the other folders as well. Emptied recycle bin afterwards and we have 10.1GB free. There is a 2TB D: Drive. Steps taken: Next Steps: Determine whether to replace C: Drive, Computer, or Make the 2TB drive the primary and transfer over the profile and files. | 0 | |||||||
| 41 | 43265 | BMS | NMLGL | jirwin | 7/29 | 5:00 pm | 5:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 80025 | Lisa C: Drive Running Out of Space | 0 | Ran system cleanup in the background. Freed up more gigs of space. 14GB free.... ![\[image\]](https://na.myconnectwise.net/v4_6_release/api/newinlineimages/ambitionscg/d32293d9-296b-45ac-a57c-21645d25ea70/17efa7e8-caeb-4119-8fc3-0f29ac57c702) | 0 | |||||||
| 42 | 43304 | BMS | HH | jirwin | 7/30 | 3:00 pm | 3:15 pm | 0.25 | 0.25 | 0 | 37.50 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 80090 | Date Incorrect For NVR | 0 | Remoted on with Jaime and we were able to enter the admin login via Microsoft Edge. Set time. | 0 | |||||||
| 43 | 43323 | BMS | AIAM | jirwin | 7/31 | 9:15 am | 9:30 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Resolved / Verifying | 80142 | Crystal needs access to Elizabeth and Paula Emails | 0 | Steps taken: Added permissions for Crystal to read and manage both mailboxes for Paula and Elizabeth. If it does not automap, Crystal will call back in the hour. Next Steps: Follow up with Crystal to check on automap | 0 | |||||||
| 44 | 43324 | BMS | HH | jirwin | 7/31 | 9:30 am | 9:45 am | 0.25 | 0.25 | 0 | 37.50 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 80143 | Tristan Atlas | 0 | Hello Patricia! I have blocked Tristan's login for email and computer access. Jesse, you still have access to the email box for Tristan in case you all need anything from it. Just let me know when you want me to permanently delete the user and free up the Office Licenses. Have a great Friday! Appreciate you, Jason Irwin | 0 | |||||||
| 45 | 43325 | BMS | SVC | jirwin | 7/31 | 9:45 am | 10:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 80141 | A-5065 Offline | 0 | Steps taken: Sent Wake On Lan and had no luck. Got a hold of Evie to reboot the computer. Windows update has finished. Spoke to Ford and he is now able to login. Next Steps: | 0 | |||||||
| 46 | 43330 | BMS | SVC | jirwin | 7/31 | 11:25 am | 11:26 am | 0.02 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 80149 | OCT not opening | 0 | Happy Friday, Aitana! I will remote on now to check it out! Thanks, Jason Irwin | 0 | |||||||
| 47 | 43331 | BMS | SVC | jirwin | 7/31 | 11:30 am | 11:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 80149 | OCT not opening | 0 | Remoted on to the computer. Noticed the old shortcut was still there and a new one as well. Deleted old shortcut and mapped the database to the new shortcut. Tested mapping and it should be good to go. | 0 | |||||||
| 48 | 42587 | BMS | PPT | pnordlund | 7/14 | 8:34 am | 9:01 am | 0.45 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79248 | Payment Terminal | 0 | -- Called Celeste and remoted into A-3144. -- Vendor notes that the terminal is showing disconnected. Gave admin access and the terminal isn't showing in device manager. Drivers are installed. -- Vendor is going to send a new cable for connection to the machine. Celeste will reach out once the new cable is received to assist with setup. -- Closing ticket. | 0 | |||||||
| 49 | 42876 | BMS | AIAM | pnordlund | 7/20 | 8:00 am | 9:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79555 | Main - Offboarding User Pam Campbell | 0 | -- Frank offboarded from AD and VPN. -- Converted user mailbox to shared mailbox, removed 365 license, blocked 365 sign-in, and changed password. -- Gave Crystal and Rebecca permissions to shared mailbox for Pam Campbell. -- Frank had me add Crystal and Rebecca to the payroll shared mailbox. | 0 | |||||||
| 50 | 42922 | BMS | PPT | pnordlund | 7/21 | 5:10 pm | 5:24 pm | 0.23 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79587 | Server Troubleshooting | 0 | -- Called Peter and Esteban is having issues remoting into the RDS server. -- Remoted into Esteban's laptop. When checking wifi connection, it was connected to the guest network. Swapped wifi to paradigmwifi. -- Tested RDP and it is now working. -- Closing ticket. | 0 | |||||||
| 51 | 42957 | BMS | PPT | pnordlund | 7/22 | 10:38 am | 10:50 am | 0.20 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79627 | Los Lunas - Internet Outage | 0 | -- Called Comcast Business and there are repairs being done in the area that will be completed within the day. Customers in the area may experience outages throughout the day. -- Let Frank know. He is going to monitor the pinger. -- Closing ticket. | 0 | |||||||
| 52 | 42992 | BMS | PPT | pnordlund | 7/23 | 9:08 am | 9:21 am | 0.22 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79577 | Printer | 0 | Good morning, Loraine, I was able to find a good Brother printer for you and have attached the link below. This printer is an all-in-one that includes printing, copy, and fax. It also has color and is a laser jet, so you won't have any issues with the toner compared to ink. Let us know if you need anything else and we can jump back in with you. I hope you have a great morning! https://a.co/d/0jjEZIjZ Regards, Payden Nordlund | 0 | |||||||
| 53 | 42995 | BMS | PPT | pnordlund | 7/23 | 9:53 am | 10:11 am | 0.30 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79577 | Printer | 1 | 8/6 CS long notes ok | Hey Lorraine, I was able to find this one that is a little smaller compared to the previous one I sent you. The Brother laser jets will be a larger footprint than the HP ink printers due to the toner cartridges requiring more space inside the printer. I have also included a comparison of the dimensions below. Once you get a printer ordered, let us know if you need any assistance with getting it setup! https://a.co/d/08XGqqSe HP OfficeJet Pro 8710: 19.7" W x 16.5" D x 12.4" H Brother MFC-L3720CDW: 17.5" W x 16.1" D x 15.8" H Regards, Payden Nordlund | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 54 | 42996 | BMS | SBI | pnordlund | 7/23 | 10:11 am | 10:18 am | 0.12 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79620 | Broadcasting Computer C: Drive Space | 0 | -- Called Mary Kay and let her know we could swing by this afternoon to take a look at the C: drive space on the broadcasting computer. | 0 | |||||||
| 55 | 43037 | BMS | PPT | pnordlund | 7/24 | 9:02 am | 9:06 am | 0.07 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79577 | Printer | 0 | Good morning! No worries at all Loraine! The printer does look pretty giant in the pictures but I'm glad to be of help! Once you get the printer maybe I can come by with Frank and help get the printer setup for you and meet you in person. I hope you have a great weekend, Loraine, and don't hesitate to reach out if you need anything else :D Regards, Payden Nordlund | 0 | |||||||
| 56 | 42520 | BMS | HH | rclingan | 7/13 | 8:15 am | 8:30 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79179 | Serena Blea | 0 | This should be updated now. | 0 | |||||||
| 57 | 42522 | BMS | JGCPA | rclingan | 7/13 | 8:30 am | 8:48 am | 0.30 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | Open | 77102 | Storage full | 0 | assist parilee with email setup on new computer, she did not remember new email password. reset password, sign in and download applications for classic outlook, setup outlook. | 0 | |||||||
| 58 | 42523 | BMS | PPT | rclingan | 7/13 | 8:47 am | 8:51 am | 0.07 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79211 | Marisa Sanchez | 0 | Changed Marisa's organizational unit to MFA Disabled to allow for sign in and setup of two-step authentication. Please have her sign in and go to her account settings and security info to setup authentication, then let us know so we can return her to the proper organizational unit. | 0 | |||||||
| 59 | 42526 | BMS | HH | rclingan | 7/13 | 8:55 am | 9:21 am | 0.43 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79215 | SOAR Intake forms | 0 | initial discovery and discussion with jesse on exact needs and form information. next steps: setup sharepoint with DLP for SOAR intake jesse to wipe tablet for testing in microsoft and applications bug to get forms into individual pdfs instead of one big pdf. | 0 | |||||||
| 60 | 42533 | BMS | HH | rclingan | 7/13 | 9:21 am | 10:10 am | 0.82 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79215 | SOAR Intake forms | 0 | Create SOAR Intake sharepoint site add Bug as owner, Bug and Jamie as members hide from GAL disable teams on site setup DLP to block external sharing - site is a filing cabinet not way to share information. information should be shared by proper hipaa compliant means - efax solutions, secure upload, encrypted email etc. next steps add forms template, wipe tablet, load into intune and test forms fillout process | 0 | |||||||
| 61 | 42537 | BMS | PPT | rclingan | 7/13 | 10:11 am | 10:15 am | 0.07 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79216 | Pop windows | 0 | jump into celestes desktop and change chrome notification settings to block the bogus site sending junk notifications. checked chrome settings and noticed that search engine was pointed to a bogus "yahoo" that was redirecting all traffic to bad sites. deleted bad search engine and set back to google search engine. check indeed account and make sure celeste is good to go. | 0 | |||||||
| 62 | 42542 | BMS | SONM | rclingan | 7/13 | 10:15 am | 10:49 am | 0.57 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | In Progress | 77080 | Fw: Laptop order for new employees | 0 | work to setup sofia on laptop, mfa, join to security group in entra, test access to sharepoint security group needs to propagate likely. | 0 | |||||||
| 63 | 42550 | BMS | SONM | rclingan | 7/13 | 12:45 pm | 1:03 pm | 0.30 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | In Progress | 77080 | Fw: Laptop order for new employees | 0 | Setup onedrive shortcuts for sharepoint document libraries | 0 | |||||||
| 64 | 42649 | BMS | CT | rclingan | 7/13 | 3:36 pm | 7:00 pm | 3.40 | 3.50 | 0 | 437.50 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79088 | NVR Identity issues | 0 | entra idp binding work | 0 | |||||||
| 65 | 42640 | BMS | NMLGL | rclingan | 7/15 | 11:00 am | 11:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79287 | Re: Teresa's mailbox | 0 | Added Kevin to Teresa's mailbox read and manage access. | 0 | |||||||
| 66 | 42643 | BMS | HH | rclingan | 7/15 | 11:10 am | 11:25 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79215 | SOAR Intake forms | 0 | time spent creating synopsis for individually assigned tablets. Sent word document to jesse and melissa | 0 | |||||||
| 67 | 42655 | BMS | SVC | rclingan | 7/15 | 11:15 am | 11:20 am | 0.08 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79291 | Ford unable to access remote pc | 0 | send remote access link to ford and await installation to jump on pc and setup vpn and rdp. - user at lunch. | 0 | |||||||
| 68 | 42659 | BMS | MEC | rclingan | 7/15 | 11:30 am | 11:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79292 | restore details file for rick | 0 | work with rick to verify restore date period and files that need to be restored. restore files and ask rick to verify everything that was missing is back. | 0 | |||||||
| 69 | 42684 | BMS | SVC | rclingan | 7/15 | 3:35 pm | 3:47 pm | 0.20 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79291 | Ford unable to access remote pc | 0 | setup openvpn and rdp on ford desktop to allow remote access. set fixed ip on ford remote pc | 0 | |||||||
| 70 | 42709 | BMS | MEC | rclingan | 7/15 | 4:30 pm | 5:13 pm | 0.72 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | On-Hold - Customer | 79235 | Wiring Time Tracking | 0 | gather missing materials that are available at atg office - multibit drill grommet blank faceplate cut down back board for rack mount to size | 0 | |||||||
| 71 | 42738 | BMS | SVC | rclingan | 7/16 | 8:45 am | 11:00 am | 2.25 | 2.25 | 0 | 281.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | In Progress | 78804 | Nob Hill Network Setup and NAS Quote | 0 | Begin preprovision of hardware, issues with NAS creating storage pool, one drive not initializing. removed to test on windows/linux machine and harddrive is making clicking noises and shows fatal hardware error on PC. begin RMA process Adopted CGF, switch, access point, merged nas with CGF | 0 | |||||||
| 72 | 42722 | BMS | IC | rclingan | 7/16 | 8:50 am | 8:56 am | 0.10 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79336 | Projects Login Help | 0 | john called back and i remoted in and opened project successfully for him. checked several files. | 0 | |||||||
| 73 | 42736 | BMS | IC | rclingan | 7/16 | 11:00 am | 12:12 pm | 1.20 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | Open | 77101 | Remove VM and Migrate Server Data | 0 | License server, begin data migration setup for moving off temporary shares coming from iscsi | 0 | |||||||
| 74 | 42764 | BMS | SVC | rclingan | 7/16 | 8:30 pm | 9:45 pm | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79355 | New OCT machine | 0 | install viewer software on A-4442 create documentation for installation process Instrument is offline - fell asleep 17:19 does not respond to wake on lan requests cannot continue with installation until instrument is online. | 0 | |||||||
| 75 | 42765 | BMS | IC | rclingan | 7/16 | 10:00 pm | 10:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | Open | 77101 | Remove VM and Migrate Server Data | 0 | start data transfer and babysit first bit of data to watch for errors. will check again in a few hours to see if it has completed. | 0 |
Legend:
(hover over fields for details)
Tickets with over 5 hours in the current view (3)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 25.25 | 79258 | OMNI | Time Tracking |
| 7.50 | 79174 | OMNI | Main Migration |
| 5.75 | 79355 | SVC | New OCT machine |
Errors
| Field | Message | Count |
|---|---|---|
| Audit Done | Audit incomplete | 1 |
| Notes | Missing notes, work type not travel | 1 |
| Total | 2 | |
Warnings
| Field | Message | Count |
|---|---|---|
| Notes | Possible exposed cost info | 1 |
| Total | 1 | |
Notices
| Field | Message | Count |
|---|---|---|
| Int Notes | Internal notes | 1 |
| Notes | Notes longer than 500 characters | 3 |
| Total | 4 | |