Home»Time Entries Audit loading ... generated 8/7/2026 at 12:38:24 pm took 1.01 seconds version: 5436fa4 helpers: v2
Territory: BMS Dates: 7/1/26 to 7/31/26 Company: all Ticket: all User: all Type: all Role: all Bill: all Timesheet: 6/29 7/6 7/13 7/20 7/27 [x] Board: Help Desk 2.1 [x] Entry Status: all Ticket Status: all Issue: all [reset] Progress: 41% (7 of 17)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 43145 | BMS | TFF | fdrewett | 7/27 | 11:23 am | 11:38 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | Open | 79794 | TFF / Adobe - can we address ASAP please | 1 | 8/6 CS deduct missing not an issue here | Remoted in and worked with Cathy on Jerome's computer. Installed all available updates for Acrobat and Windows Update Acrobat and rebooted the computer. Looks like Acrobat is performing normally but we do need to look at getting them a team account for Adobe | 0 | ||||||
| 2 | 43164 | BMS | PPT | fdrewett | 7/27 | 3:30 pm | 3:45 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | On-Hold - Customer | 79797 | Ian Ruybalid | 0 | Sorry for the slow reply Celeste! I put Ian in MFA bypass mode so he is able to login. He will need to go through the process of setting up his MFA * Go to your Google Account Page and sign in with your work credentials. * Click on **Security** in the left-hand navigation menu. * Find the *Signing in to Google* section and click on **2-Step Verification**. * Click the **Get Started** button. We are here if he needs any help | 0 | |||||||
| 3 | 43261 | BMS | MEC | fdrewett | 7/28 | 10:30 am | 12:00 pm | 1.50 | 1.50 | 0 | 187.50 | Onsite | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | In Progress | 79840 | PBX Time Tracking for the new office | 0 | 8/6 CS fixed onsite entered as remote, ASK FD - includes travel? | Call with the Millers to discuss the new phone system. On-site to take a look at the old one. Came up with a plan of ordering a voice gateway to tie into the existing phone lines from Comcast, and we'll do a simple on-site FreePBX server with some phones until we can find a proper cloud solution. | 2 | Errors: Audit Done: Audit incomplete, Work Type: No travel entry found for onsite (based on tech, date, company) | Audit Done: Audit incomplete, Work Type: No travel entry found for onsite (based on tech, date, company) | ||||
| 4 | 43198 | BMS | MEC | fdrewett | 7/28 | 1:32 pm | 1:33 pm | 0.02 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | In Progress | 79840 | PBX Time Tracking for the new office | 0 | 8/6 CS ASK FD - SOP for exposed cost info (public notes vs internal notes) | We have made the decision to install a voice gateway, keeping the lines with Comcast until we can settle on a cloud-hosted solution for the phones. We need to order up a Grandstream HT841 and spin up a VM to host the PBX software https://www.amazon.com/FXO-FXS-GIGE-POE-ROUTER/dp/B0D7TQL7SM | 2 | Errors: Audit Done: Audit incomplete; Warnings: Notes: Possible exposed cost info | Audit Done: Audit incomplete | Notes: Possible exposed cost info | |||
| 5 | 43259 | BMS | OMNI | fdrewett | 7/29 | 1:00 pm | 5:00 pm | 4.00 | 4.00 | 0 | 500.00 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | In Progress | 79258 | Time Tracking | 0 | working with Dan Jim and Glenn on the Encino Metals project | 0 | |||||||
| 6 | 43391 | BMS | OMNI | fdrewett | 7/30 | 9:00 am | 12:00 pm | 3.00 | 3.00 | 0 | 375.00 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | In Progress | 79258 | Time Tracking | 0 | Weekly meeting plus working with Sal while she's down in El Paso. Jim on fixing some of the issues with the peripheral devices, primarily the ID scanner and camera. Still a handful of issues down in El Paso that we are working through | 0 | |||||||
| 7 | 43298 | BMS | PPT | fdrewett | 7/30 | 12:06 pm | 12:08 pm | 0.03 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | DoNotBill | 7/27 | Help Desk 2.1 | PendingApproval | On-Hold - Customer | 80109 | Laser Printer | 1 | 8/6 CS fixed correspondence marked as billable | Right on! Lets shoot for Tuesday. What time works best for you? - Frank | 0 | ||||||
| 8 | 43395 | BMS | OMNI | fdrewett | 7/31 | 12:30 pm | 2:00 pm | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | In Progress | 79258 | Time Tracking | 0 | Phone calls with Dan and Sal regarding El Paso | 0 | |||||||
| 9 | 43192 | BMS | SVC | ggonzales | 7/27 | 10:04 am | 10:25 am | 0.35 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | In Progress | 78804 | Nob Hill Network Setup and NAS Quote | 0 | Travel time for onsite visit. | 0 | |||||||
| 10 | 43193 | BMS | SVC | ggonzales | 7/27 | 10:25 am | 3:02 pm | 4.62 | 4.75 | 0 | 593.75 | Onsite | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | In Progress | 78804 | Nob Hill Network Setup and NAS Quote | 0 | 8/6 CS notes containing "travel" not an issue here, ASK FD - SOP for leave/return to client | Steps taken: * Arrived onsite and began work in network rack * Mounting hardware to wall * Travel to hardware store * Confirmed everything was back online and operational Next Steps: * Notes and time entry | 2 | Errors: Audit Done: Audit incomplete; Warnings: Notes: Notes contain 'travel', work type not travel | Audit Done: Audit incomplete | Notes: Notes contain 'travel', work type not travel | |||
| 11 | 43160 | BMS | AIAM | jirwin | 7/27 | 9:00 am | 9:30 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | DoNotBill | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 79771 | ACE - ATM Down | 1 | 8/6 CS multiple travel entries for tech/date/company ok | Travel time for onsite visit. | 2 | Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales, Work Type: Multiple travel entries for tech, date, company | Bill: Status = 'DoNotBill', work type not admin, correspondence or sales, Work Type: Multiple travel entries for tech, date, company | ||||
| 12 | 43161 | BMS | AIAM | jirwin | 7/27 | 9:30 am | 10:30 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 79771 | ACE - ATM Down | 0 | Steps taken: ATM and all components were not powered on. Got ATM powered back on and it booted to the 002 screen. Reset the Lavasoft adapter. Had to boot the mini-pc several times and hooked up a keyboard and monitor to it. System check passed. Started all services and was able to send a load to the machine. Ran a test transaction for 1.35 and it passed all tests. Returned ATM to production. Next Steps: | 0 | |||||||
| 13 | 43162 | BMS | AIAM | jirwin | 7/27 | 10:30 am | 10:45 am | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 79807 | Office Activation for Truck Scale Booth | 1 | 8/6 CS multiple travel entries for tech/date/company ok | Travel time for onsite visit. | 1 | Notices: Work Type: Multiple travel entries for tech, date, company | Work Type: Multiple travel entries for tech, date, company | ||||
| 14 | 43163 | BMS | AIAM | jirwin | 7/27 | 10:45 am | 11:00 am | 0.25 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 79807 | Office Activation for Truck Scale Booth | 0 | Had to activate office....reinstalled locally due to 2fa failing...reinstalled and was able to use itglue for 2fa. User logged in and had no problems with excel. | 0 | |||||||
| 15 | 43165 | BMS | SVC | jirwin | 7/27 | 1:00 pm | 3:00 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 79810 | Arrellio x Sandia Vision Clinic | 0 | Steps taken: Setup unattended access to Sandia-DB server. Assisted with services creation and whitelisted domains for the vendor. Next Steps: Vendor may need additional assistance if the data is not able to be automatically accessed at home from all clinic sites. Possible custom communication bridge may need to be implemented. The vendor will let us know if they need more assistance. | 0 | |||||||
| 16 | 43232 | BMS | CASNM | jirwin | 7/28 | 9:00 am | 9:30 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | Scheduled | 79611 | Audit devices and pickup new laptop | 0 | Travel time for onsite visit. | 1 | Notices: Work Type: Multiple travel entries for tech, date, company | Work Type: Multiple travel entries for tech, date, company | |||||
| 17 | 43231 | BMS | CASNM | jirwin | 7/28 | 9:30 am | 11:00 am | 1.50 | 1.50 | 0 | 187.50 | Onsite | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | Scheduled | 79611 | Audit devices and pickup new laptop | 0 | Steps taken: Updated all computers, setup new laptop \(Sales\_Computer\), added agents, cleaned up start menus and taskbars for all machines. Installed printers. Next Steps: Need to see about an install of office on the new laptop\(Sales\_Computer\) and get one for another as well \(A-4754\). | 0 | |||||||
| 18 | 43233 | BMS | CASNM | jirwin | 7/28 | 11:00 am | 11:30 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | DoNotBill | 7/27 | Help Desk 2.1 | PendingApproval | Scheduled | 79611 | Audit devices and pickup new laptop | 0 | 8/6 CS ASK FD - SOP for return travel - review w/ JI | Return travel from onsite visit. | 4 | Errors: Audit Done: Audit incomplete; Warnings: Notes: Duplicate notes; Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales, Work Type: Multiple travel entries for tech, date, company | Audit Done: Audit incomplete | Notes: Duplicate notes | Bill: Status = 'DoNotBill', work type not admin, correspondence or sales, Work Type: Multiple travel entries for tech, date, company | ||
| 19 | 43234 | BMS | AIAM | jirwin | 7/29 | 7:45 am | 8:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 79885 | [A-4588 - SERVER - AMR ATM NUC] Device 'A-4588 - SERVER - AMR ATM NUC' is offline for 3 minutes t... | 0 | Finished windows updates, closed browser, restarted ATM services. ATM server is now online | 0 | |||||||
| 20 | 43237 | BMS | NMLGL | jirwin | 7/29 | 8:30 am | 9:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 80025 | Lisa C: Drive Running Out of Space | 0 | Checked the drive space for C: and it has 250GB total with only 768kb Free! Removed 11GB of temp files and checked the other folders as well. Emptied recycle bin afterwards and we have 10.1GB free. There is a 2TB D: Drive. Steps taken: Next Steps: Determine whether to replace C: Drive, Computer, or Make the 2TB drive the primary and transfer over the profile and files. | 0 | |||||||
| 21 | 43269 | BMS | HH | jirwin | 7/29 | 12:30 pm | 1:00 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 80090 | Date Incorrect For NVR | 0 | Travel time for onsite visit. | 1 | Notices: Work Type: Multiple travel entries for tech, date, company | Work Type: Multiple travel entries for tech, date, company | |||||
| 22 | 43272 | BMS | HH | jirwin | 7/29 | 1:00 pm | 2:30 pm | 1.50 | 1.50 | 0 | 225.00 | Onsite | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 80090 | Date Incorrect For NVR | 1 | 8/6 CS long notes ok | Arrived onsite and replaced the battery for the NVR. Logged onto the computer and connected the cameras again. The time was still set wrong, rebooted the NVR and could not access the bios remotely using the User1 login. Pulled the unit down and connected locallly, but was still locked out of the bios. There is no video display until it gets to the disk check screen \(Two Disks 1 and 2\). Waited for disk check to finish and hooked up the NVR again to the network and placed it back on the top shelf in the distribution room. Remoted onto it after reboot and still get no option for bios entry \(suspect due to security\). We contacted Jesse and he is contacting the old IT company to see if there was an original admin login created. Cameras are back on, but show the year as 2000. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 23 | 43273 | BMS | HH | jirwin | 7/29 | 2:30 pm | 3:00 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 80090 | Date Incorrect For NVR | 0 | 8/6 CS ASK FD - SOP for return travel - review w/ JI | Return travel from onsite visit. | 3 | Errors: Audit Done: Audit incomplete; Warnings: Notes: Duplicate notes; Notices: Work Type: Multiple travel entries for tech, date, company | Audit Done: Audit incomplete | Notes: Duplicate notes | Work Type: Multiple travel entries for tech, date, company | ||
| 24 | 43265 | BMS | NMLGL | jirwin | 7/29 | 5:00 pm | 5:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 80025 | Lisa C: Drive Running Out of Space | 0 | Ran system cleanup in the background. Freed up more gigs of space. 14GB free.... ![\[image\]](https://na.myconnectwise.net/v4_6_release/api/newinlineimages/ambitionscg/d32293d9-296b-45ac-a57c-21645d25ea70/17efa7e8-caeb-4119-8fc3-0f29ac57c702) | 0 | |||||||
| 25 | 43304 | BMS | HH | jirwin | 7/30 | 3:00 pm | 3:15 pm | 0.25 | 0.25 | 0 | 37.50 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 80090 | Date Incorrect For NVR | 0 | Remoted on with Jaime and we were able to enter the admin login via Microsoft Edge. Set time. | 0 | |||||||
| 26 | 43323 | BMS | AIAM | jirwin | 7/31 | 9:15 am | 9:30 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Resolved / Verifying | 80142 | Crystal needs access to Elizabeth and Paula Emails | 0 | Steps taken: Added permissions for Crystal to read and manage both mailboxes for Paula and Elizabeth. If it does not automap, Crystal will call back in the hour. Next Steps: Follow up with Crystal to check on automap | 0 | |||||||
| 27 | 43324 | BMS | HH | jirwin | 7/31 | 9:30 am | 9:45 am | 0.25 | 0.25 | 0 | 37.50 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 80143 | Tristan Atlas | 0 | Hello Patricia! I have blocked Tristan's login for email and computer access. Jesse, you still have access to the email box for Tristan in case you all need anything from it. Just let me know when you want me to permanently delete the user and free up the Office Licenses. Have a great Friday! Appreciate you, Jason Irwin | 0 | |||||||
| 28 | 43325 | BMS | SVC | jirwin | 7/31 | 9:45 am | 10:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 80141 | A-5065 Offline | 0 | Steps taken: Sent Wake On Lan and had no luck. Got a hold of Evie to reboot the computer. Windows update has finished. Spoke to Ford and he is now able to login. Next Steps: | 0 | |||||||
| 29 | 43330 | BMS | SVC | jirwin | 7/31 | 11:25 am | 11:26 am | 0.02 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 80149 | OCT not opening | 0 | Happy Friday, Aitana! I will remote on now to check it out! Thanks, Jason Irwin | 0 | |||||||
| 30 | 43331 | BMS | SVC | jirwin | 7/31 | 11:30 am | 11:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 80149 | OCT not opening | 0 | Remoted on to the computer. Noticed the old shortcut was still there and a new one as well. Deleted old shortcut and mapped the database to the new shortcut. Tested mapping and it should be good to go. | 0 | |||||||
| 31 | 43353 | BMS | NMFFL | pnordlund | 7/31 | 8:11 am | 10:23 am | 2.20 | 2.25 | 0 | 281.25 | Onsite | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 80156 | Segra Cutover Time Tracking | 0 | -- Onsite with Ryan and Tony. -- Putting ears on new switch. -- Swapping phones in everyone's offices from old Poly to new Poly phones. -- Mounting new APs. | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | |||||
| 32 | 43185 | BMS | NMLGL | rclingan | 7/28 | 9:30 am | 9:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | -Closed | 79395 | Fw: Teresa's mailbox | 0 | remoted in with kevin and fixed his access to mailbox. Mac does not auto populate shared mailbox delegations. | 0 | |||||||
| 33 | 43202 | BMS | NMLGL | rclingan | 7/28 | 10:00 am | 10:45 am | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | Open | 79842 | Entra migration tracking | 0 | license cleanup- upgrade to business premium cleanup ad and audit for entra connect | 0 | |||||||
| 34 | 43190 | BMS | SVC | rclingan | 7/28 | 11:15 am | 11:59 am | 0.73 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | In Progress | 78804 | Nob Hill Network Setup and NAS Quote | 0 | setup nas share drive for optos, encrypted - document encryption key in itglue send evie nas credentials for optos set dhcp reservations for devices in unifi set stp on switch check connections and logs for flapping devices. - rock solid connections since final installation in rack. only one new device connection on wired. no devices disconnected. | 0 | |||||||
| 35 | 43204 | BMS | NMLGL | rclingan | 7/28 | 11:59 am | 1:00 pm | 1.02 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | Open | 79842 | Entra migration tracking | 0 | continued work on entra/ad cleanup for migration working on matching cloud UPN to on prem UPN and groups. | 0 | |||||||
| 36 | 43227 | BMS | NMLGL | rclingan | 7/28 | 2:00 pm | 4:30 pm | 2.50 | 2.50 | 0 | 312.50 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | Open | 79842 | Entra migration tracking | 0 | continued work on entra migration connect | 0 | |||||||
| 37 | 43243 | BMS | SVC | rclingan | 7/29 | 8:45 am | 9:15 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | In Progress | 78804 | Nob Hill Network Setup and NAS Quote | 0 | fix issues with 4978 and 4975 dns was causing the computers to not connect to domain and shared resources. | 0 | |||||||
| 38 | 43242 | BMS | HH | rclingan | 7/29 | 9:15 am | 9:30 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | -Closed | 80029 | Raymond Lucero mfa issues | 0 | worked with jesse to remove an reset mfa for raymond tested and it is working now. | 0 | |||||||
| 39 | 43291 | BMS | HH | rclingan | 7/30 | 8:43 am | 9:01 am | 0.30 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | -Closed | 80102 | Contract Renewal Meeting | 0 | 8/6 CS ASK FD - SOP for travel to non-billable visit? (ex: sales meeting) | Travel for onsite visit | 2 | Errors: Audit Done: Audit incomplete, Work Type: No onsite entry found for travel (based on tech, date, company) | Audit Done: Audit incomplete, Work Type: No onsite entry found for travel (based on tech, date, company) | ||||
| 40 | 43292 | BMS | HH | rclingan | 7/30 | 9:01 am | 9:40 am | 0.65 | 0.75 | 0 | - | Sales | Sales | DoNotBill | 7/27 | Help Desk 2.1 | Open | -Closed | 80102 | Contract Renewal Meeting | 1 | 8/6 CS sales role ok | onsite meeting with Jesse and Melissa discussing contract renewal and a few items from the Audit/Migration that were lingering such as the ITDR, Backups, | 1 | Notices: Work Role: Role not Standard Technician | Work Role: Role not Standard Technician | ||||
| 41 | 43297 | BMS | SVC | rclingan | 7/30 | 11:45 am | 12:00 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | -Closed | 79355 | New OCT machine | 0 | fix database issues on two machines | 0 | |||||||
| 42 | 43351 | BMS | NMFFL | rclingan | 7/30 | 3:59 pm | 4:12 pm | 0.22 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | -Closed | 80054 | Kats laptop memory upgrade | 0 | travel for onsite visit | 0 | |||||||
| 43 | 43352 | BMS | NMFFL | rclingan | 7/30 | 4:12 pm | 5:12 pm | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | -Closed | 80054 | Kats laptop memory upgrade | 0 | onsite replacement of memory and test to verify % usage is dropped | 0 | |||||||
| 44 | 43349 | BMS | NMFFL | rclingan | 7/31 | 7:58 am | 12:00 pm | 4.03 | 4.25 | 0 | 531.25 | Onsite | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | -Closed | 80156 | Segra Cutover Time Tracking | 0 | onsite work to install new network equipment and cleanup rack fixed issues with printers after new equipment test phones and 911 address verification | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | |||||
| 45 | 43355 | BMS | HH | rclingan | 7/31 | 12:01 pm | 12:10 pm | 0.15 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | -Closed | 80157 | SOAR Adobe issues | 0 | travel for onsite visit to annex | 0 | |||||||
| 46 | 43356 | BMS | HH | rclingan | 7/31 | 12:10 pm | 12:58 pm | 0.80 | 1.00 | 0 | 150.00 | Onsite | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | -Closed | 80157 | SOAR Adobe issues | 1 | 8/6 CS fixed remote entered as onsite | fix adobe issues by consenting and granting permissions discussion about changes at aoc and annex | 0 | ||||||
| 47 | 43358 | BMS | IC | rclingan | 7/31 | 1:15 pm | 2:00 pm | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | In Progress | 80158 | Backup A-4924 | 0 | investigate backup status of machine and begin backup after creating backup agent | 0 | |||||||
| 48 | 43360 | BMS | NMLGL | rclingan | 7/31 | 2:45 pm | 3:00 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | Scheduled | 79061 | New laptop and dock for Kathy and Carmela | 0 | Assign jason to laptop and provide instructions for setup and completion of laptop swap with kathy. | 0 |
Legend:
(hover over fields for details)
Tickets with over 5 hours in the current view (3)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 8.50 | 79258 | OMNI | Time Tracking |
| 6.50 | 80156 | NMFFL | Segra Cutover Time Tracking |
| 6.00 | 78804 | SVC | Nob Hill Network Setup and NAS Quote |
Errors
| Field | Message | Count |
|---|---|---|
| Audit Done | Audit incomplete | 6 |
| Work Type | No onsite entry found for travel (based on tech, date, company) | 1 |
| Work Type | No travel entry found for onsite (based on tech, date, company) | 3 |
| Total | 10 | |
Warnings
| Field | Message | Count |
|---|---|---|
| Notes | Duplicate notes | 2 |
| Notes | Notes contain 'travel', work type not travel | 1 |
| Notes | Possible exposed cost info | 1 |
| Total | 4 | |
Notices
| Field | Message | Count |
|---|---|---|
| Bill | Status = 'DoNotBill', work type not admin, correspondence or sales | 2 |
| Notes | Notes longer than 500 characters | 1 |
| Work Role | Role not Standard Technician | 1 |
| Work Type | Multiple travel entries for tech, date, company | 6 |
| Total | 10 | |