Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 8:38:30 pm took 1.01 seconds version: b85cbb8 helpers: v1
Territory: BMS Month: « Jun 2026 » Company: all Ticket: all User: rclingan [x] Type: all Role: all Bill: all Timesheet: all 6/1 6/8 6/15 6/22 6/29 Board: all Entry Status: all Ticket Status: -Closed [x] Issue: all [reset] Progress: 92% (26 of 28)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
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| 1 | 40839 | BMS | HH | rclingan | 6/1 | 8:05 am | 11:06 am | 3.02 | 3.25 | 0 | 406.25 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76402 | Intune Setup for android phones | 1 | 7/26 CS long notes ok | Reviewed requirements for migrating Heading Home's ~45 Google Pixel phones from ManageEngine MDM to Microsoft Intune. Confirmed strategy: fully managed Android Enterprise (COBO) enrollment, with migration staged as a follow-on project after GWS cutover stabilizes. Created a dedicated Gmail account (headinghomeaebind@gmail.com) for Managed Google Play binding — kept separate from the GWS tenant to avoid lifecycle dependency. Bound Android Enterprise to the Heading Home Intune tenant via Managed Google Play. Resolved an authentication issue during binding caused by mixed browser sessions between MSP and client tenant — completed successfully by running the full flow in a clean InPrivate session authenticated to the Heading Home tenant. MGP connector status confirmed as Active. Created a Fully Managed enrollment profile named "Heading Home - Android Fully Managed" with device naming template HH-AND-{{SERIAL}}. Created a static Entra security group "Heading Home - Android Enrollment" and added Intune Provisioning Client as owner to satisfy enrollment profile requirements. Created a dynamic Entra security group "Heading Home - Android Devices" (rule: device.deviceOSType -eq "Android") for policy targeting. Approved and synced M365 apps via Managed Google Play (Outlook, Teams, Edge, OneDrive, Authenticator, Intune Company Portal, Zoom, ADP). | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 2 | 40838 | BMS | NMLGL | rclingan | 6/1 | 8:47 am | 8:48 am | 0.02 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | DoNotBill | 6/1 | Help Desk 2.1 | WrittenOff | -Closed | 76384 | Fw: Adobe stamps | 1 | 7/30 filxed correspondence marked as no charge | Reached out to meredith for a good time to work on this with her. | 0 | ||||||
| 3 | 40841 | BMS | NMFFL | rclingan | 6/1 | 11:06 am | 11:21 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76403 | Segra Phone call | 0 | Discussion about plans. Current turn up of ethernet planned for July 15th. Gloria to send letter of agency to elizabeth as next steps. This is for numbers that need to be ported | 0 | |||||||
| 4 | 40840 | BMS | HH | rclingan | 6/1 | 11:21 am | 1:00 pm | 1.65 | 1.75 | 0 | 218.75 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76402 | Intune Setup for android phones | 1 | 7/26 CS long notes ok | Assigned all apps as Required to the Android Devices group. Created Android Enterprise compliance policy (Fully Managed) with numeric complex PIN, 15-minute inactivity lock, encryption required, and rooted device blocking. Created device restriction profile with key de-Googling settings: blocked personal Google accounts, blocked factory reset by user, blocked unknown app sources, blocked Play Store open access, set automatic system updates, configured FRP recovery email to bms@headinghome.org. Completed a successful test enrollment on one Pixel device — all policies applied and apps pushed successfully. Noted that Google Workspace accounts can still be added to devices (work accounts only, not personal), which will be resolved once GWS accounts are suspended as part of the ongoing migration. CA policy requiring device compliance intentionally deferred until full fleet migration is complete. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 5 | 40918 | BMS | HH | rclingan | 6/2 | 9:45 am | 11:00 am | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76205 | Fw: Quote request for laptops and desktops | 0 | Setup laptop for deployment. | 0 | |||||||
| 6 | 40919 | BMS | HH | rclingan | 6/2 | 11:00 am | 11:22 am | 0.37 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76205 | Fw: Quote request for laptops and desktops | 1 | 7/28 CS fixed travel entered as remote | Travel to Gateway center for onsite visit. | 0 | ||||||
| 7 | 40920 | BMS | HH | rclingan | 6/2 | 11:22 am | 11:44 am | 0.37 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76205 | Fw: Quote request for laptops and desktops | 1 | 7/28 CS fixed onsite entered as remote | Onsite to drop off 3 laptops and 2 phones. | 0 | ||||||
| 8 | 40877 | BMS | HH | rclingan | 6/2 | 12:20 pm | 12:27 pm | 0.12 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76441 | Employee Terminations | 0 | I think i am going to create a form for departing users to make it a little easier on everyone but do we need to provide onedrive/mailbox access from these users to their respective managers? If so can you tell me who should get access for each one? | 0 | |||||||
| 9 | 40927 | BMS | HH | rclingan | 6/2 | 3:30 pm | 4:45 pm | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76402 | Intune Setup for android phones | 0 | Wipe phones that were in undeployed inventory to setup in intune for new users. | 0 | |||||||
| 10 | 40929 | BMS | IC | rclingan | 6/2 | 4:30 pm | 4:45 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76487 | VPN for Amanda Garcia on desktop to take it to work from home | 0 | Create VPN user and setup open vpn on amanda desktop. | 0 | |||||||
| 11 | 40900 | BMS | HH | rclingan | 6/2 | 4:48 pm | 4:59 pm | 0.18 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76456 | Aspen Weigold | 0 | Deleted user, created shared mailbox and assigned access to mailbox and onedrive to Nakeisha. | 0 | |||||||
| 12 | 40934 | BMS | IC | rclingan | 6/3 | 8:00 am | 8:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 0 | Begin wipe/reprovision of Ray laptop to set it up for Tommy. | 0 | |||||||
| 13 | 41007 | BMS | NMLGL | rclingan | 6/3 | 9:07 am | 12:37 pm | 3.50 | 3.50 | 0 | 437.50 | Setup-Provisioning | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76491 | Macbook Setup for Jenn | 0 | Setup Macbook for use by Jenn Create AD account for Jenn Create VPN Profile Create apple ID Add applications to macbook sign in to office applications setup vpn and test it connect smb shares and favorite smb source | 0 | |||||||
| 14 | 41010 | BMS | IC | rclingan | 6/3 | 10:00 am | 10:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 0 | setup laptop after wipe for tommy. | 0 | |||||||
| 15 | 40964 | BMS | NMLGL | rclingan | 6/3 | 11:34 am | 11:36 am | 0.03 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76504 | Kimberly issues accessing server on laptop | 0 | Connected to laptop, noticed VPN was not enabled. Turned VPN on, checked network drives and everything reconnected. | 0 | |||||||
| 16 | 41013 | BMS | NMLGL | rclingan | 6/3 | 1:00 pm | 3:00 pm | 2.00 | 2.00 | 0 | 250.00 | Setup-Provisioning | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76023 | New setup for Front desk/ Luisa | 0 | Setup Laptop for Luisa initial setup to include all updates and program installation create VPN profile for Luisa test VPN connection to office | 0 | |||||||
| 17 | 41015 | BMS | NMLGL | rclingan | 6/3 | 3:19 pm | 3:37 pm | 0.30 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76023 | New setup for Front desk/ Luisa | 0 | Travel for onsite vist. | 0 | |||||||
| 18 | 41017 | BMS | NMLGL | rclingan | 6/3 | 3:37 pm | 4:50 pm | 1.22 | 1.25 | 0 | 156.25 | Onsite | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76023 | New setup for Front desk/ Luisa | 0 | Onsite setup of Luisa laptop and moving desktop to front desk and ensuring front desk is all setup. | 0 | |||||||
| 19 | 41037 | BMS | HH | rclingan | 6/4 | 8:00 am | 12:00 pm | 4.00 | 4.00 | 0 | 500.00 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76205 | Fw: Quote request for laptops and desktops | 0 | Setup and provisioning for 3 more laptops. | 0 | |||||||
| 20 | 41036 | BMS | HH | rclingan | 6/4 | 12:00 pm | 1:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76540 | IT questionnaire | 0 | Meeting with Client about questionnaire and the plan to address it. Timeline is to have it in by the end of June. Identify areas where solutions still need to be implemented and advise on options and costs. Work with client to verify policies and procedures as needed. | 0 | |||||||
| 21 | 41361 | BMS | HH | rclingan | 6/4 | 2:00 pm | 2:30 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76967 | Catherine miller issues with phone setup | 1 | 7/28 CS fixed travel entered as remote | travel for onsite visit. | 0 | ||||||
| 22 | 41362 | BMS | HH | rclingan | 6/4 | 2:30 pm | 2:45 pm | 0.25 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76967 | Catherine miller issues with phone setup | 1 | 7/28 CS fixed onsite entered as remote | onsite setup with catherine, provide temporary access pass so that she can get into phone and setup authenticator app. | 0 | ||||||
| 23 | 41363 | BMS | HH | rclingan | 6/4 | 2:45 pm | 3:00 pm | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76811 | quote request, laptop & 3 monitors | 1 | 7/28 CS fixed travel entered as remote | travel for onsite visit | 0 | ||||||
| 24 | 41364 | BMS | HH | rclingan | 6/4 | 3:00 pm | 3:25 pm | 0.42 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76811 | quote request, laptop & 3 monitors | 1 | 7/28 CS fixed onsite entered as remote | onsite visit to drop off laptops and monitors with jesse at the annex so he can take them to gateway. | 0 | ||||||
| 25 | 41365 | BMS | NMLGL | rclingan | 6/4 | 3:24 pm | 3:38 pm | 0.23 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76023 | New setup for Front desk/ Luisa | 0 | travel for onsite visit | 0 | |||||||
| 26 | 41366 | BMS | NMLGL | rclingan | 6/4 | 3:38 pm | 4:57 pm | 1.32 | 1.50 | 0 | 187.50 | Onsite | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76023 | New setup for Front desk/ Luisa | 0 | Onsite setup of josh and jaden at front desk, attempt to setup stamps.com printer showed them the process of logging in and out since this is a shared computer, they were trying to use email instead of the username for the domain. | 0 | |||||||
| 27 | 41071 | BMS | JGCPA | rclingan | 6/5 | 10:10 am | 10:52 am | 0.70 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76567 | No Subject | 0 | download folder Uploaded folder to files.blackmoon.systems for easy sharing as file is 1.1gb created public link and sent to amy. | 0 | |||||||
| 28 | 41070 | BMS | JGCPA | rclingan | 6/5 | 10:13 am | 10:23 am | 0.17 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | NoCharge | 6/1 | Help Desk 2.1 | Billed | -Closed | 76567 | No Subject | 0 | Hi Amy, I will download the entirety of the OMG-Amy folder from your onedrive and zip it up and send it over. This wont have any changes you made after the first time we got you access back to these files. | 0 | |||||||
| 29 | 41087 | BMS | HH | rclingan | 6/5 | 1:10 pm | 1:25 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76578 | Arias Foster | 0 | Deactivated account and assigned user access to nakeisha. | 0 | |||||||
| 30 | 41090 | BMS | HH | rclingan | 6/5 | 1:26 pm | 1:32 pm | 0.10 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76581 | Janelle Chacon | 0 | Deactivated user and transferred access to Dorothee. | 0 | |||||||
| 31 | 41287 | BMS | CT | rclingan | 6/5 | 1:34 pm | 1:52 pm | 0.30 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76840 | NVR issues | 0 | Travel for onsite visit. | 0 | |||||||
| 32 | 41288 | BMS | CT | rclingan | 6/5 | 1:52 pm | 3:15 pm | 1.38 | 1.50 | 0 | 187.50 | Onsite | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76840 | NVR issues | 0 | troubleshooting NVR rolled back protect version with no success. NVR in a state of no protect version and no firmware will install. factory reset with still no success. suggested rma and assisted with filling out the rma request. | 0 | |||||||
| 33 | 43238 | BMS | IC | rclingan | 6/8 | 7:30 am | 8:00 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76680 | printers not working after old dc shutdown | 1 | 7/28 CS added missing travel entry to accompany 12:00 onsite | 1 | Notices: Notes: Missing notes for travel | Notes: Missing notes for travel | |||||
| 34 | 41171 | BMS | IC | rclingan | 6/8 | 8:00 am | 8:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76669 | VPN Issues - Amanda WFH | 0 | setup desktop for amanda to take home to rdp with. | 0 | |||||||
| 35 | 41135 | BMS | NMLGL | rclingan | 6/8 | 8:45 am | 9:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76679 | help with clio calendar updates | 0 | worked with kathy to verify steps to share clio calendar access. | 0 | |||||||
| 36 | 41125 | BMS | HH | rclingan | 6/8 | 9:10 am | 9:21 am | 0.18 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | BilledAgreement | -Closed | 76441 | Employee Terminations | 0 | worked with jesse to free up licenses and assign to new hire. assigned charles account to robert. | 0 | |||||||
| 37 | 41137 | BMS | IC | rclingan | 6/8 | 9:21 am | 10:10 am | 0.82 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76680 | printers not working after old dc shutdown | 0 | created script to detect old deployed printers, remove them and add the new version of printer. deployed to all devices | 0 | |||||||
| 38 | 41139 | BMS | IC | rclingan | 6/8 | 10:35 am | 10:56 am | 0.35 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76680 | printers not working after old dc shutdown | 0 | continued work on printers. Script not working still, users will remove and readd printers. | 0 | |||||||
| 39 | 41172 | BMS | IC | rclingan | 6/8 | 10:56 am | 12:00 pm | 1.07 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 0 | setup laptop with vpn for tommy and ensure everything else is ready to go. | 0 | |||||||
| 40 | 41170 | BMS | IC | rclingan | 6/8 | 12:00 pm | 12:50 pm | 0.83 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76680 | printers not working after old dc shutdown | 1 | 7/28 CS added missing travel entry to accompany 12:00 onsite | onsite looking at printers and dropping off laptop for tommy. | 0 | ||||||
| 41 | 41359 | BMS | HH | rclingan | 6/8 | 2:00 pm | 3:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | BilledAgreement | -Closed | 76965 | inventory overview | 0 | go over current inventory at atg office and what we can recycle. Waiting to get a confirmed yes to recycle these desktops. | 0 | |||||||
| 42 | 41168 | BMS | HH | rclingan | 6/8 | 3:00 pm | 3:45 pm | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | BilledAgreement | -Closed | 76692 | issues with documents | 0 | worked with jesse and dorothee to locate the files she was missing and add program directors shortcut to her files. | 0 | |||||||
| 43 | 41352 | BMS | IC | rclingan | 6/9 | 7:45 am | 8:30 am | 0.75 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76669 | VPN Issues - Amanda WFH | 1 | 7/30 CS changed onsite to remote (unclear from notes, no corresponding travel entry) | setup amanda desktop for rdp access at office ensure everything is accessible | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | ||||
| 44 | 41357 | BMS | IC | rclingan | 6/9 | 8:30 am | 2:30 pm | 6.00 | 6.00 | 0 | 750.00 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76963 | Damian Continued issues with email | 1 | 7/26 CS long notes ok | Troubleshoot issues with damian emails. 95gb in mailbox currently, 80gb in in-place archive 175gb total. owa and current desktop application are both trying to sync over 75gb of mail each time they load. this is causing major issues. Set archive policy down to 1 year from 2 years. begin autoarchive in background via powershell rebuild outlook desktop profile while only syncing 6 months of mail. Verify all mail syncs down and double check performance of email. mail sending and receiving as expected now - outlook opens in a reasonable time period need to double check the status of archive in a few days. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 45 | 41232 | BMS | HH | rclingan | 6/10 | 8:25 am | 8:52 am | 0.45 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/8 | Help Desk 2.1 | BilledAgreement | -Closed | 76205 | Fw: Quote request for laptops and desktops | 1 | 7/28 CS fixed travel entered as remote | Travel for onsite visit. | 0 | ||||||
| 46 | 41233 | BMS | HH | rclingan | 6/10 | 8:52 am | 10:43 am | 1.85 | 2.00 | 0 | 250.00 | Onsite | Standard Technician | Billable | 6/8 | Help Desk 2.1 | BilledAgreement | -Closed | 76205 | Fw: Quote request for laptops and desktops | 1 | 7/28 CS fixed onsite entered as remote | Onsite setup of monitors and scanner | 0 | ||||||
| 47 | 41234 | BMS | NMFFL | rclingan | 6/10 | 10:43 am | 11:00 am | 0.28 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76776 | Site walk with segra | 0 | Travel for onsite visit | 0 | |||||||
| 48 | 41235 | BMS | NMFFL | rclingan | 6/10 | 11:00 am | 12:27 pm | 1.45 | 1.50 | 0 | 187.50 | Onsite | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76776 | Site walk with segra | 0 | Onsite walk with segra and building maintenance. Looked at new suite that client is likely expanding into and discussed network needs there. Discussed probate computer issues with Dennis. | 0 | |||||||
| 49 | 41230 | BMS | NMLGL | rclingan | 6/10 | 12:27 pm | 12:45 pm | 0.30 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76491 | Macbook Setup for Jenn | 0 | Travel time for onsite visit. | 0 | |||||||
| 50 | 41231 | BMS | NMLGL | rclingan | 6/10 | 12:45 pm | 2:15 pm | 1.50 | 1.50 | 0 | 187.50 | Onsite | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76491 | Macbook Setup for Jenn | 0 | Onsite setup of monitors and docking station with proper cable management to accommodate a sit/stand desk. Monitors are not showing individual images but are mirrored. Need to troubleshoot this still. | 0 | |||||||
| 51 | 41351 | BMS | HH | rclingan | 6/10 | 3:00 pm | 3:45 pm | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | BilledAgreement | -Closed | 76958 | documents defaulting to .odt format instead of docx | 0 | Create policy and apply to all users. Verify that word is defaulted to save as docx now instead. | 0 | |||||||
| 52 | 41266 | BMS | HH | rclingan | 6/11 | 11:45 am | 12:25 pm | 0.67 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | BilledAgreement | -Closed | 76809 | Printer mapping for new users/laptop swaps | 0 | change jesse's technician role in ninja to allow him to update device custom fields so that he can utilize the printer installation scripts we have added to ninja. Create Scribe How-To document on setting custom fields, deploying the script, and verifying the results. Share with Jesse and added to IT Glue documentation for heading home. | 0 | |||||||
| 53 | 41265 | BMS | IC | rclingan | 6/11 | 12:25 pm | 12:40 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76808 | Helen Payroll drive access request | 0 | Added Helen to payroll drive access group. Mapped payroll drive as P:\\ on Helen machine. | 0 | |||||||
| 54 | 41267 | BMS | HH | rclingan | 6/11 | 12:40 pm | 1:00 pm | 0.33 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | BilledAgreement | -Closed | 76809 | Printer mapping for new users/laptop swaps | 0 | work with jesse to verify he is able to set printers successfully. discussed needs for quote asap to try to spend down before fiscal year end. | 0 | |||||||
| 55 | 41269 | BMS | SBI | rclingan | 6/11 | 2:10 pm | 2:25 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76815 | KCHF TV Alist cpu problem | 0 | If this was our software causing this, I have moved both A List machines to a policy with 0 updates/scripts applied to it so it should stop. Let us know if this continues again and we can investigate further. | 0 | |||||||
| 56 | 41289 | BMS | CT | rclingan | 6/11 | 2:28 pm | 2:44 pm | 0.27 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76840 | NVR issues | 0 | Travel for onsite visit. | 0 | |||||||
| 57 | 41290 | BMS | CT | rclingan | 6/11 | 2:44 pm | 4:06 pm | 1.37 | 1.50 | 0 | 187.50 | Onsite | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76840 | NVR issues | 0 | onsite installation of new nvr adopt and setup install protect software update to latest versions reformat and rebuild raid array as we went from 6->4 disks with new unvr g2 move hdmi to nvr and remove viewport - chuck likely will have this viewport in his office moving forward. Storage is initializing. | 0 | |||||||
| 58 | 41343 | BMS | CT | rclingan | 6/12 | 8:30 am | 9:15 am | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76840 | NVR issues | 0 | Check out issues with viewing NVR storage still syncing chuck is still using old pc on domain with GPO from domain that may be affecting this. All cameras currently on h265 he is able to view in chrome but not edge. | 0 | |||||||
| 59 | 41304 | BMS | PPT | rclingan | 6/12 | 11:19 am | 11:34 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76893 | Application install for front desk computers | 0 | worked with celeste to get support onto 3 computers. | 0 | |||||||
| 60 | 41305 | BMS | IC | rclingan | 6/12 | 11:34 am | 12:09 pm | 0.58 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76894 | Insight Admin permission issues | 0 | worked with courtney to get her access to the documents she needed. need to investigate issue with insightadmin account permissions. permissions and drive maps were stale from pre-migration of domain controller. updated group policy on account and signed out and back in to check drive maps and permissions. | 0 | |||||||
| 61 | 41353 | BMS | IC | rclingan | 6/15 | 8:30 am | 8:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 76894 | Insight Admin permission issues | 0 | Double check permissions and added domain admins to drives that courtney was still missing. | 0 | |||||||
| 62 | 41402 | BMS | HH | rclingan | 6/15 | 10:30 am | 11:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | BilledAgreement | -Closed | 76985 | help with new user setup | 0 | grant temporary access pass to user and provide troubleshooting steps for downloading apps from app store. | 0 | |||||||
| 63 | 41375 | BMS | NMLGL | rclingan | 6/15 | 10:50 am | 11:05 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 76969 | Re: Scan file access | 0 | checked permissions and altered for josh and jaden to have full access to intern folder. | 0 | |||||||
| 64 | 41381 | BMS | PPT | rclingan | 6/15 | 12:14 pm | 12:15 pm | 0.02 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 76968 | Fwd: FW: https://www.facebook.com/share/v/18uTgDF28v/ | 0 | The link is safe, it is a salad or coleslaw recipe video on facebook. | 0 | |||||||
| 65 | 41385 | BMS | PPT | rclingan | 6/15 | 12:30 pm | 1:05 pm | 0.58 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 76976 | Practice manage bridge install - South Valley | 0 | worked with celeste and support to install application on 3 machines. | 0 | |||||||
| 66 | 41429 | BMS | IC | rclingan | 6/16 | 8:15 am | 10:15 am | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 0 | remove old user data update to latest version of windows and all applications remove old software setup account for ramon on server and vpn add 8 gb stick of ram to laptop to bring it to 16gb total. | 0 | |||||||
| 67 | 41438 | BMS | IC | rclingan | 6/16 | 10:23 am | 10:42 am | 0.32 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 1 | 7/26 CS fixed travel entered as remote | travel for onsite visit. | 0 | ||||||
| 68 | 41439 | BMS | IC | rclingan | 6/16 | 10:42 am | 10:55 am | 0.22 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 1 | 7/26 CS fixed onsite entered as remote | onsite to dropoff and setup ramon laptop ensure he can access server drives and docking station is working properly. | 0 | ||||||
| 69 | 41436 | BMS | SONM | rclingan | 6/16 | 11:30 am | 11:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77014 | New voicemail from (505) 720-0397 | 0 | reset uid account password with alex and recorded it in ITGlue for future. | 0 | |||||||
| 70 | 41437 | BMS | SVC | rclingan | 6/16 | 11:45 am | 12:00 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 75304 | Quote for new desktop PC | 0 | moved some of Joaquin quick access folders and pinned them in the windows file explorer. | 0 | |||||||
| 71 | 41465 | BMS | HH | rclingan | 6/16 | 1:00 pm | 2:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | BilledAgreement | -Closed | 76811 | quote request, laptop & 3 monitors | 0 | double check autopilot setup label device rename in intune verify that applications install | 0 | |||||||
| 72 | 41460 | BMS | SVC | rclingan | 6/16 | 2:00 pm | 3:19 pm | 1.32 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77028 | Weave support request | 0 | worked with evie and weave support on the server weave support to follow up | 0 | |||||||
| 73 | 41468 | BMS | NMLGL | rclingan | 6/16 | 3:30 pm | 3:45 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77035 | Misspelled last name for new hire | 0 | fixed last name in 365 and on AD | 0 | |||||||
| 74 | 41489 | BMS | PPT | rclingan | 6/17 | 8:45 am | 9:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77056 | Nancy's email | 0 | I have updated her recovery phone number to the new phone number, she should be able to use this to reset her information now. Just in case here is a backup code she can use to get in once. 30260957 | 0 | |||||||
| 75 | 41500 | BMS | IC | rclingan | 6/17 | 10:45 am | 11:30 am | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77068 | Fw: Sage Issues | 0 | restarted sage 100 hosting framework service as this handles rpc calls. Verify ping to device and all other services are working. test from amanda pc restart SQL server on sage server after coordinating with other sage users test application and it seems much more responsive now. | 0 | |||||||
| 76 | 42389 | BMS | HH | rclingan | 6/17 | 12:10 pm | 12:25 pm | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/15 | Help Desk 2.1 | BilledAgreement | -Closed | 79106 | recycling pickup | 0 | 7/28 CS fixed travel entered as remote, ADD SOP for onsite w/o 1-hr minimum, ex: pickup/delivery | travel for onsite visit | 2 | Errors: Audit Done: Audit incomplete, Work Type: No onsite entry found for travel (based on tech, date, company) | Audit Done: Audit incomplete, Work Type: No onsite entry found for travel (based on tech, date, company) | ||||
| 77 | 42390 | BMS | HH | rclingan | 6/17 | 12:25 pm | 1:05 pm | 0.67 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | BilledAgreement | -Closed | 79106 | recycling pickup | 0 | 7/28 CS ADD SOP for onsite w/o 1-hr minimum, ex: pickup/delivery | picked up recycling from jesse | 1 | Errors: Audit Done: Audit incomplete | Audit Done: Audit incomplete | ||||
| 78 | 41520 | BMS | SSS | rclingan | 6/17 | 4:00 pm | 4:10 pm | 0.17 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77078 | RE: Remote desktop | 0 | It appears online, however I am unable to access it remotely with either of our tools. We likely need to have the computer restarted, is anyone able to swing by the office and restart it? | 0 | |||||||
| 79 | 41535 | BMS | HH | rclingan | 6/18 | 8:00 am | 11:00 am | 3.00 | 3.00 | 0 | 375.00 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | BilledAgreement | -Closed | 76540 | IT questionnaire | 0 | Work on filling out responses for questions. | 0 | |||||||
| 80 | 41568 | BMS | SONM | rclingan | 6/18 | 11:00 am | 12:30 pm | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77100 | New Hire Setup | 0 | Setup laptop for new hire | 0 | |||||||
| 81 | 41569 | BMS | SONM | rclingan | 6/18 | 1:30 pm | 2:17 pm | 0.78 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77100 | New Hire Setup | 0 | fix license issue on 365 and assign new hire to proper groups in 365. | 0 | |||||||
| 82 | 41544 | BMS | SVC | rclingan | 6/18 | 1:37 pm | 2:05 pm | 0.47 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77111 | New voicemail from Felicity (505) 620-5209 | 0 | work with felicity to verify sender domain and check message trace and quarantine. No messages coming through to pcc email or any other emails from this tenant other than CLX:auth Reset on 6/18/26 and Ticket escalation on 6/16/26. | 0 | |||||||
| 83 | 41570 | BMS | SONM | rclingan | 6/18 | 2:17 pm | 2:24 pm | 0.12 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77100 | New Hire Setup | 0 | travel for onsite visit | 0 | |||||||
| 84 | 41571 | BMS | SONM | rclingan | 6/18 | 2:24 pm | 2:28 pm | 0.07 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77100 | New Hire Setup | 0 | onsite visit to drop off laptop | 0 | |||||||
| 85 | 41566 | BMS | AIAM | rclingan | 6/18 | 2:28 pm | 2:52 pm | 0.40 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77098 | Scale Camera replacements | 0 | Travel for onsite visit. | 0 | |||||||
| 86 | 41567 | BMS | AIAM | rclingan | 6/18 | 2:52 pm | 3:32 pm | 0.67 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77098 | Scale Camera replacements | 0 | Install new scale camera at juan tabo location. adopt to omni | 0 | |||||||
| 87 | 43180 | BMS | NMLGL | rclingan | 6/19 | 7:40 am | 8:00 am | 0.33 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77159 | Fw: Printer | 1 | 7/28 CS added missing travel entry to accompany 8:00 onsite | 7/28 CS added missing travel entry to accompany 8:00 onsite | 0 | ||||||
| 88 | 42069 | BMS | NMLGL | rclingan | 6/19 | 8:00 am | 9:00 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77159 | Fw: Printer | 1 | 7/28 CS added missing travel entry to accompany 8:00 onsite | Setup printer and connected to front desk pc | 0 | ||||||
| 89 | 41580 | BMS | IC | rclingan | 6/19 | 9:30 am | 10:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77162 | Amanda home printer issue with RDP | 0 | remote in with amanda and install printer drivers verify remote printing is working properly. add teams to taskbar on local desktop for joining meetings easily. | 0 | |||||||
| 90 | 41594 | BMS | MC | rclingan | 6/19 | 3:49 pm | 3:51 pm | 0.03 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | DoNotBill | 6/15 | Help Desk 2.1 | WrittenOff | -Closed | 77167 | My computer is shutting stuff down randomly and won't let me open Adobe or Excel files randomly. I | 0 | please leave the computer on today when you leave and we will take a look at it to see what may be going on. | 0 | |||||||
| 91 | 41672 | BMS | HH | rclingan | 6/22 | 9:00 am | 9:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | BilledAgreement | -Closed | 77217 | Security camera app install on jesse laptop | 0 | installed application for jesse and verified that he is able to view aoc footage from the annex. | 0 | |||||||
| 92 | 41671 | BMS | PPT | rclingan | 6/22 | 9:35 am | 9:40 am | 0.08 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77207 | New employee login and email | 0 | assist with rdp shortcut. | 0 | |||||||
| 93 | 41685 | BMS | NMLGL | rclingan | 6/22 | 1:39 pm | 1:45 pm | 0.10 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77240 | Jenn Scan Folder | 0 | created scan folder and added shortcut to both copiers. | 0 | |||||||
| 94 | 42026 | BMS | AIAM | rclingan | 6/22 | 1:45 pm | 3:30 pm | 1.75 | 1.75 | 0 | 218.75 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77323 | New outbound truck scale PC | 0 | Initial setup of scale pc | 0 | |||||||
| 95 | 41697 | BMS | MC | rclingan | 6/22 | 3:41 pm | 4:38 pm | 0.95 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77167 | My computer is shutting stuff down randomly and won't let me open Adobe or Excel files randomly. I | 0 | worked with donna to verify m365 apps issues repaired windows and 365 apps updated windows and bios | 0 | |||||||
| 96 | 42019 | BMS | HH | rclingan | 6/23 | 10:00 am | 12:00 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | BilledAgreement | -Closed | 78812 | Shared calendar and teams chat troubleshooting | 1 | 7/26 CS long notes ok | Investigated request to remove duplicate Teams group chat via admin center; confirmed architectural limitation (group chats live in participant mailboxes, no central admin object to delete) and recommended rename/redirect workaround to consolidate users back into the proper M365 Group channel. Clarified calendar delegation behavior (per-user, on by default, no admin config required). Troubleshot shared calendar access issue for less-technical staff — traced root cause to calendar being hosted as a secondary calendar in a non-interactive service account mailbox (no native users), making it inaccessible for frictionless editing. Evaluated and ruled out OWA deeplink workaround (no supported parameter for targeting a specific shared calendar). Recommended migrating the calendar to an M365 Group/Team with a Channel Calendar tab to eliminate per-user permissioning and provide a native event-entry point. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 97 | 42021 | BMS | CT | rclingan | 6/23 | 1:08 pm | 1:26 pm | 0.30 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77320 | Off-site archive for NVR | 0 | travel for onsite visit. | 0 | |||||||
| 98 | 42022 | BMS | CT | rclingan | 6/23 | 1:26 pm | 1:44 pm | 0.30 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77320 | Off-site archive for NVR | 0 | onsite visit to swap last drive in NVR and bring back to office for NAS setup. | 0 | |||||||
| 99 | 42016 | BMS | NMFFL | rclingan | 6/23 | 1:44 pm | 1:56 pm | 0.20 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 78811 | Forensic help with computer and phone | 0 | Travel for onsite visit. | 0 | |||||||
| 100 | 42015 | BMS | NMFFL | rclingan | 6/23 | 1:56 pm | 3:07 pm | 1.18 | 1.25 | 0 | 156.25 | Onsite | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 78811 | Forensic help with computer and phone | 0 | Accessed machine and verified date of last logon and types of files/records on machine. Machine was given to Dennis in a box not matching the computer but matching a much more modern machine. Completed documentation of findings for Dennis to present. | 0 | |||||||
| 101 | 41754 | BMS | CT | rclingan | 6/24 | 8:00 am | 8:49 am | 0.82 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77320 | Off-site archive for NVR | 0 | Initial hardware setup of NAS install rails and drives prep rack at ATG office for NAS installation | 0 | |||||||
| 102 | 41755 | BMS | MEC | rclingan | 6/24 | 8:49 am | 9:05 am | 0.27 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77237 | Miller network walk | 0 | travel for onsite visit | 0 | |||||||
| 103 | 41756 | BMS | MEC | rclingan | 6/24 | 9:05 am | 9:42 am | 0.62 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77237 | Miller network walk | 1 | 7/26 CS long notes ok | Site walk to check out new office and infrastructure requirements. Multi story building like the other office, we have access to a mechanical room with a telco rack that we can put equipment and server in. Passthrough hole is drilled between floors for a cable. Comcast is in "Verlyn office" where passthrough is. We will install a small rack \(min 6u\) for network switch, firewall, modem, patch panel, ups - in verlyn office. In mechanical room where server will live, we will pull network to from passthrough, install switch, ups, patch panel and shelf/server in rack. basement networking will branch from mechanical room. need to quote: * Access point * two 16 port poe switch * two patch panel * 6u rack * rackmount ups for network gear * two shelves | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 104 | 41758 | BMS | AIAM | rclingan | 6/24 | 9:42 am | 10:12 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77323 | New outbound truck scale PC | 0 | travel for onsite visit | 0 | |||||||
| 105 | 41759 | BMS | AIAM | rclingan | 6/24 | 10:12 am | 10:42 am | 0.50 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77323 | New outbound truck scale PC | 0 | setup outbound scale pc | 0 | |||||||
| 106 | 41760 | BMS | AIAM | rclingan | 6/24 | 10:42 am | 11:39 am | 0.95 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77322 | Replace Toolshop Access Point | 1 | 7/26 CS travel already charged to #77323 for this client on this day | onsite replacement of access point above toolshop adopt, change mesh settings to allow it to be a mesh child and disable mesh parent. | 1 | Notices: Work Type: No travel entry found for onsite (based on tech, date, ticket) | Work Type: No travel entry found for onsite (based on tech, date, ticket) | ||||
| 107 | 41757 | BMS | HH | rclingan | 6/24 | 12:20 pm | 12:26 pm | 0.10 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | BilledAgreement | -Closed | 77300 | Raven Pacheco | 0 | Deleted user, assigned mailbox and onedrive to marlene as requested. | 0 | |||||||
| 108 | 41763 | BMS | NMLGL | rclingan | 6/24 | 12:32 pm | 12:45 pm | 0.22 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77321 | Jenn Corp drive access | 0 | Added Jenn to g\_corp group and new Admin role\(for new shares when they are enabled\) for share access. | 0 | |||||||
| 109 | 41764 | BMS | CT | rclingan | 6/24 | 12:45 pm | 1:06 pm | 0.35 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77320 | Off-site archive for NVR | 0 | install nas in rack, plug in power and ethernet. | 0 | |||||||
| 110 | 41778 | BMS | HH | rclingan | 6/24 | 2:00 pm | 2:52 pm | 0.87 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | BilledAgreement | -Closed | 77327 | Nakeisha needs adobe | 0 | setup adobe on nakeisha laptop and ensure the application licenses properly. | 0 | |||||||
| 111 | 41788 | BMS | CT | rclingan | 6/24 | 3:00 pm | 4:46 pm | 1.77 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77320 | Off-site archive for NVR | 0 | build storage pool create accounts for Off-site archive access by nvr test access test archive set auto archive event category test auto archive storage pools are both still initializing after drive swaps earlier this afternoon. Next Steps: Setup chuck access to shared drives | 0 | |||||||
| 112 | 41798 | BMS | SVC | rclingan | 6/25 | 10:00 am | 10:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77367 | Fix 5064 crystal pm issue | 1 | 7/26 CS long notes ok | **Issue:** Crystal PM \(Crystal.exe\) threw an unhandled exception when navigating to the patient page. Error: System.IO.FileLoadException — "An Application Control policy has blocked this file" \(HRESULT 0x800711C7\) on CNI\_SelectableItem.dll. **Root cause:** Windows Smart App Control \(SAC\) was enforced on this Win11 Pro workstation and blocked the unsigned Crystal DLL. Confirmed via CodeIntegrity event 3077 citing policy ID 0283ac0f-fff1-49ae-ada1-8a933130cad6 \(VerifiedAndReputableDesktop = SAC enforced\). DLL loads lazily on the patient page, which is why the app launched but crashed on chart open. SAC has no per-app/path exception, so it had to be disabled. **Resolution:** Set HKLM:\\SYSTEM\\CurrentControlSet\\Control\\CI\\Policy\\VerifiedAndReputablePolicyState = 0 \(elevated\), rebooted. Crystal now loads the patient page normally. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 113 | 41800 | BMS | HH | rclingan | 6/25 | 10:32 am | 10:50 am | 0.30 | 0.50 | 0 | 62.50 | Correspondence NC | Standard Technician | DoNotBill | 6/22 | Help Desk 2.1 | WrittenOff | -Closed | 77365 | Laura Nava | 0 | Are providing her email and onedrive access to someone? I am not sure who would be responsible for respite employees currently. | 0 | |||||||
| 114 | 41801 | BMS | HH | rclingan | 6/25 | 10:50 am | 11:05 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | BilledAgreement | -Closed | 77365 | Laura Nava | 0 | removed user, converted to shared mailbox and provided access to Robert H. for mail and onedrive. | 0 | |||||||
| 115 | 41811 | BMS | MEC | rclingan | 6/25 | 10:50 am | 12:50 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77237 | Miller network walk | 0 | Work on network quote and design plan. create pdf floorplan gather links and product quantities | 0 | |||||||
| 116 | 41821 | BMS | MEC | rclingan | 6/25 | 2:15 pm | 2:45 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77373 | a-4819 crashing | 1 | 7/26 CS long notes ok | **Ticket Summary — Lenovo Ultra 9 285 \(Arrow Lake\) BSOD** **Symptom:** BSOD CLOCK\_WATCHDOG\_TIMEOUT \(0x101\) observed 6/25, stuck at 0% \(dump failed to write\). **Investigation:** Event log review showed mixed crash history, not a single fault type: * 6/8 & 6/10: 0x116 VIDEO\_TDR\_FAILURE \(dumps written\) — GPU fault * 6/16 & 6/25: Event 41 + 6008, no dump — dumpless hangs \(incl. today's 0x101\) * WHEA-Logger: all entries ID 3 / Informational only — **no CPU machine-check errors**, so no evidence of failing CPU silicon. **Root cause \(probable\):** GPU = Arrow Lake integrated Xe \(iGPU\), so the TDRs and the watchdog timeout are the same package. Out-of-date Intel graphics driver identified as primary culprit. No hardware fault indicated. **Action taken:** Updated Intel iGPU graphics driver, and all other drivers. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 117 | 41823 | BMS | MEC | rclingan | 6/25 | 2:45 pm | 3:12 pm | 0.45 | 0.50 | 0 | - | Sales | Sales | DoNotBill | 6/22 | Help Desk 2.1 | WrittenOff | -Closed | 77237 | Miller network walk | 1 | 7/28 CS sales role ok | gather all links for products and provide to admin team to prepare final quote. | 1 | Notices: Work Role: Role not Standard Technician | Work Role: Role not Standard Technician | ||||
| 118 | 41848 | BMS | IC | rclingan | 6/26 | 8:00 am | 8:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 78689 | Training user creation on spare desktop | 0 | added training user to computer and ensured the user does not have access to server. | 0 | |||||||
| 119 | 41861 | BMS | PPT | rclingan | 6/26 | 10:00 am | 10:43 am | 0.72 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 78696 | practice manage bridge terminal issues | 0 | worked with vendor support and celeste to fix issues with terminal. driver for terminal was not installed properly and needed to be reinstalled and terminal restarted to fix issue. | 0 | |||||||
| 120 | 41866 | BMS | AIAM | rclingan | 6/26 | 12:19 pm | 12:21 pm | 0.03 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 78698 | New voicemail from Crystal (505) 903-8295 | 0 | left message for crystal, awaiting return call. | 0 | |||||||
| 121 | 41879 | BMS | NMFFL | rclingan | 6/26 | 12:21 pm | 12:30 pm | 0.15 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 78709 | Dock Setup for Suzette old office | 0 | spoke with elizabeth about the need for a setup in suzettes old office. | 0 | |||||||
| 122 | 41905 | BMS | AIAM | rclingan | 6/26 | 1:00 pm | 1:15 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 78698 | New voicemail from Crystal (505) 903-8295 | 0 | assisted crystal with dan's email his login had timed out and needed credentials. | 0 | |||||||
| 123 | 41874 | BMS | CT | rclingan | 6/26 | 3:00 pm | 3:15 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77320 | Off-site archive for NVR | 0 | spoke with chuck on the phone and got him logged into the off-site archive. | 0 | |||||||
| 124 | 41908 | BMS | NMLGL | rclingan | 6/29 | 8:15 am | 8:30 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78749 | Update Truenas software | 0 | completed updates on truenas software and verified connectivity and functionality | 0 | |||||||
| 125 | 41912 | BMS | HH | rclingan | 6/29 | 8:30 am | 10:50 am | 2.33 | 2.50 | 0 | 312.50 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | BilledAgreement | -Closed | 76540 | IT questionnaire | 0 | Continued work on questionnaire answers, work creating access review sop and tracker. Work on creating information security policy draft | 0 | |||||||
| 126 | 41913 | BMS | IC | rclingan | 6/29 | 9:25 am | 9:55 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78743 | 628 Industrial Ricoh printer settings | 0 | Fixed printer driver settings on angelo laptop and desktop while on laptop also fixed scans and company drives and exported bluebeam preferences. install bluebeam on desktop and import preferences from laptop. | 0 | |||||||
| 127 | 41924 | BMS | CTCPA | rclingan | 6/29 | 10:50 am | 11:05 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78758 | lindsey connection issues | 0 | assist user with rdp connection settings after IP change and reserved ip address in gateway. | 0 | |||||||
| 128 | 41938 | BMS | IC | rclingan | 6/29 | 11:21 am | 11:40 am | 0.32 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78743 | 628 Industrial Ricoh printer settings | 0 | travel to client site. | 0 | |||||||
| 129 | 41939 | BMS | IC | rclingan | 6/29 | 11:40 am | 11:56 am | 0.27 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78743 | 628 Industrial Ricoh printer settings | 1 | 7/26 CS fixed onsite entered as remote | onsite visit to fix printer printer does not work with WSD changed driver port to IP address instead and tested successfully. updated on angelos desktop. | 0 | ||||||
| 130 | 41947 | BMS | HH | rclingan | 6/29 | 12:50 pm | 1:05 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | BilledAgreement | -Closed | 78760 | Gretchen Gonzales | 0 | Deleted user and gave access to Dorothee. | 0 | |||||||
| 131 | 41948 | BMS | SONM | rclingan | 6/29 | 1:05 pm | 1:20 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78767 | Jenna RDP / Network drive issues | 0 | remote in with jenna and check out rdp issues and network drive issues. fix issues with network map script on desktop. | 0 | |||||||
| 132 | 41965 | BMS | JGCPA | rclingan | 6/29 | 3:55 pm | 4:02 pm | 0.12 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78774 | Front Desk Phone Not Working | 0 | its showing as having dnd enabled on the backend here, can you dial \*79 and see if that fixes it. | 0 | |||||||
| 133 | 42005 | BMS | SVC | rclingan | 6/30 | 1:05 pm | 1:20 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78807 | Optos machine not connecting to server | 0 | worked with cruzita and a technician to restart the optos machine and see if server reconnects. | 0 | |||||||
| 134 | 42009 | BMS | HH | rclingan | 6/30 | 2:00 pm | 2:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | BilledAgreement | -Closed | 78810 | New desktop for Josey | 0 | Submit 2 desktops for quote - same desktop with different ram and storage configurations. | 0 | |||||||
| 135 | 42065 | BMS | HH | rclingan | 6/30 | 3:30 pm | 5:00 pm | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | BilledAgreement | -Closed | 78854 | Zite form builder help | 0 | assist jesse with appscript troubleshooting on google form and assisted with zite form builder to import ir form and look at logic builder to help troubleshoot. | 0 |
Legend:
(hover over fields for details)
Tickets with over 5 hours in the current view (5)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 8.25 | 76205 | HH | Fw: Quote request for laptops and desktops |
| 6.50 | 76540 | HH | IT questionnaire |
| 6.25 | 76402 | HH | Intune Setup for android phones |
| 6.00 | 76963 | IC | Damian Continued issues with email |
| 5.25 | 68336 | IC | New Laptops and Setups for Welding Shop & Conference Set Up |
Errors
| Field | Message | Count |
|---|---|---|
| Audit Done | Audit incomplete | 2 |
| Work Type | No onsite entry found for travel (based on tech, date, company) | 1 |
| Work Type | No travel entry found for onsite (based on tech, date, company) | 1 |
| Total | 4 | |
Notices
| Field | Message | Count |
|---|---|---|
| Notes | Missing notes for travel | 1 |
| Notes | Notes longer than 500 characters | 7 |
| Work Role | Role not Standard Technician | 1 |
| Work Type | No travel entry found for onsite (based on tech, date, ticket) | 1 |
| Total | 10 | |