Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 8:38:20 pm took 1.83 seconds version: b85cbb8 helpers: v1
Territory: BMS Month: « May 2026 » Company: all Ticket: all User: rclingan [x] Type: all Role: all Bill: all Timesheet: all 4/27 5/4 5/11 5/18 5/25 Board: all Entry Status: all Ticket Status: -Closed [x] Issue: all [reset] Progress: 80% (4 of 5)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 39608 | BMS | CTCPA | rclingan | 5/1 | 10:06 am | 10:08 am | 0.03 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Closed | 75204 | New Computer Info for remote desktop setup | 0 | Good morning Crystal, Can you please go to this link on the new computer to install our remote management software so we can work to get this setup on the domain for you? https://app.ninjarmm.com/agent/installer/b3fcee4d-7a5e-4c38-9011-611c5bce0def/13.0.7346/NinjaOne-Agent-CrystalThompsonCPA-MainOffice-WINDOWSDESKTOP-x86-64.msi Thanks! | 0 | |||||||
| 2 | 39782 | BMS | CTCPA | rclingan | 5/5 | 1:29 pm | 1:31 pm | 0.03 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 75204 | New Computer Info for remote desktop setup | 0 | Can we get the full name and email address for the new user? as well as a good contact number? We will get a ninja end user created for them with access to this new machine. Once we get it setup we will reach out to them to get connected. | 0 | |||||||
| 3 | 39783 | BMS | NMLGL | rclingan | 5/5 | 1:33 pm | 1:36 pm | 0.05 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 74383 | A few issues at the Osuna NMLGL office | 1 | 7/26 CS notes containing "onsite" not an issue here | Can we schedule for 10AM or would a little later in the morning work better for you? One of us will come onsite to assist with these issues. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | ||||
| 4 | 39786 | BMS | NMLGL | rclingan | 5/5 | 1:40 pm | 1:51 pm | 0.18 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 75341 | New Employees | 1 | 7/26 CS long notes ok | For the new workspace we will need to check that there is additional room on the switch to accommodate the new wiring, if not we may need to upgrade the switch or add an additional one. Kathy had previously handled all aspects of the phones, I know they are through RingCentral but I do not believe we have any access credentials to this system or to manage it. We are happy to take over this role if need be. Outside of this I think we just need to see exactly what the renovation plans look like for getting wires where they need to be and the information to create the user accounts and we can get this squared away. Thanks! | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 5 | 39867 | BMS | JGCPA | rclingan | 5/7 | 10:21 am | 10:47 am | 0.43 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 75398 | Vpn | 0 | fixed VPN connection for Angelica and Parilee gathered information to fix home desk phone for angelica | 0 | |||||||
| 6 | 39873 | BMS | TN | rclingan | 5/7 | 11:33 am | 11:33 am | 0.00 | 0.00 | 0 | - | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | WrittenOff | -Closed | 75419 | Re: The Evolution Group Network Installed | 0 | That day works for us, we have nothing scheduled yet for these days. | 1 | Warnings: Entry Status: Status = 'WrittenOff', work type not correspondence or sales | Entry Status: Status = 'WrittenOff', work type not correspondence or sales | |||||
| 7 | 42485 | BMS | HH | rclingan | 5/12 | 9:00 am | 3:30 pm | 6.50 | 6.50 | 0 | 812.50 | Remote | Standard Technician | Billable | 5/11 | Help Desk 2.1 | BilledAgreement | -Closed | 79150 | Security incident with Laura Carlson email | 0 | work to setup huntress itdr conditional access policies to stop token theft cleanup fallout of user account compromise including removing external users added | 0 | |||||||
| 8 | 40249 | BMS | SBI | rclingan | 5/18 | 10:29 am | 10:37 am | 0.13 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75755 | Need Help on Possible Virus on Asset Tag #A-4727 | 0 | Fix bogus virus notifications | 0 | |||||||
| 9 | 40265 | BMS | NMLGL | rclingan | 5/18 | 12:58 pm | 1:13 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75767 | Kathy needs access to giovanna email while she is out to get phones ordered | 0 | Provide kathy with delegate access to giovanna email and log kathy back into her workstation | 0 | |||||||
| 10 | 40267 | BMS | NMFFL | rclingan | 5/18 | 1:22 pm | 1:52 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75770 | A-4853 Issues | Screen Flickering | Adobe Issues | WinApps(Start menu, explorer etc) | 0 | Ran SFC /scannow as well as dism and cleared corrupt files, restart and test if issues persist. | 0 | |||||||
| 11 | 40283 | BMS | IC | rclingan | 5/18 | 2:00 pm | 3:45 pm | 1.75 | 1.75 | 0 | 218.75 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75777 | Install project on johns laptop | Clean up laptop | 0 | Worked with courtney to remove old expired ninja agent, enable johns account for active directory, reset passwords for email and john, removed 32 bit versions of office apps, installed 64 bit version of project and office, ensure apps launch and are licensed properly. | 0 | |||||||
| 12 | 40301 | BMS | SVC | rclingan | 5/19 | 8:52 am | 9:08 am | 0.27 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75815 | A-4449 Crystal PM not opening | 0 | Worked with Evie to troubleshoot crystalPM issues, it was showing invalid code for the software. restarted computer and pulled new version of code from server by reopening application and ensuring it downloads and installs fully. | 0 | |||||||
| 13 | 40370 | BMS | SVC | rclingan | 5/19 | 1:08 pm | 1:38 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75882 | Issues with crystal after update for some machines | 0 | Fix issues with machine not updating crystal due to windows defender false positive flag on crystal updater. | 0 | |||||||
| 14 | 40374 | BMS | JGCPA | rclingan | 5/19 | 2:00 pm | 3:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75884 | Christina PC out of space | 0 | Removed duplicate config files and other items that were taking up unnecessary space on the disc. Freed up 50gb of space. | 0 | |||||||
| 15 | 40340 | BMS | PPT | rclingan | 5/19 | 3:04 pm | 3:19 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75839 | Access request | 1 | 7/26 CS exposed creds not an issue here per Frank | These users have been created with the default password. Email:smendez@paradigmnm.com Server:belenpt\\smendez Email:agutierrez@paradigmnm.com Server:belenpt\\agutierrez Paradigm123! it will have them change it on first sign in. | 1 | Notices: Notes: Possible exposed credentials | Notes: Possible exposed credentials | ||||
| 16 | 40369 | BMS | SVC | rclingan | 5/19 | 3:45 pm | 5:00 pm | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75855 | Crystal PM upload error | 0 | work with crystal to repair database after power outage caused database corruptions. | 0 | |||||||
| 17 | 40366 | BMS | IC | rclingan | 5/20 | 8:10 am | 8:40 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75879 | Setup Tommy on a-4935 | 0 | Created active directory profile for Tommy setup profile on desktop check in with courtney on office licensing - she is going to update his office license. | 0 | |||||||
| 18 | 40367 | BMS | HH | rclingan | 5/20 | 8:15 am | 8:30 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | BilledAgreement | -Closed | 75880 | Robert Printers not working | 0 | Set ninja custom field location to aoc annex and gateway as robert floats between locations run printer remediation script to fix printers and remove housing printer as it is unnecessary for robert | 0 | |||||||
| 19 | 40368 | BMS | HH | rclingan | 5/20 | 8:45 am | 8:45 am | 0.00 | 0.00 | 0 | - | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | BilledAgreement | -Closed | 75880 | Robert Printers not working | 0 | Check in with robert to see if he can check his printer and let me know if it is still in an error state. | 0 | |||||||
| 20 | 40380 | BMS | HH | rclingan | 5/20 | 9:21 am | 9:22 am | 0.02 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | BilledAgreement | -Closed | 75886 | Drive Access for new hire | 0 | Reached out to client to see if we can get on the computer and check drive sync. | 0 | |||||||
| 21 | 40387 | BMS | HH | rclingan | 5/20 | 9:30 am | 10:06 am | 0.60 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | BilledAgreement | -Closed | 75886 | Drive Access for new hire | 0 | worked with client to setup workstation for new hire to include printer deployment and drive sync as well as some application cleanup. | 0 | |||||||
| 22 | 40389 | BMS | JGCPA | rclingan | 5/20 | 10:14 am | 10:18 am | 0.07 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | NoCharge | 5/18 | Help Desk 2.1 | Billed | -Closed | 75888 | Phone | 0 | Good morning! We need to add your home IP address to the firewall, on your home pc \( not the remote desktop \) can you please google what is my ip address and let me know what your ipv4 public address is. if you see 23.31.115.77 you are doing it from the remote desktop. It will be a different number. | 0 | |||||||
| 23 | 40391 | BMS | JGCPA | rclingan | 5/20 | 10:22 am | 10:24 am | 0.03 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75888 | Phone | 0 | Updated firewall rules in digital ocean to allow client home ip address to access PBX. The phone should be working now. | 0 | |||||||
| 24 | 40428 | BMS | IC | rclingan | 5/21 | 8:05 am | 8:20 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75906 | Access to payroll drive | 0 | Added Damian to the payroll access group. He should just need to logout and back into his computer for the changes to take effect | 0 | |||||||
| 25 | 42496 | BMS | NMLGL | rclingan | 5/22 | 10:20 am | 10:36 am | 0.27 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 76008 | Fw: Computer Set up | 0 | travel for onsite visit | 0 | |||||||
| 26 | 42497 | BMS | NMLGL | rclingan | 5/22 | 10:36 am | 11:30 am | 0.90 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 76008 | Fw: Computer Set up | 0 | onsite visit to setup giovanna and move some stuff to new desk | 0 | |||||||
| 27 | 40579 | BMS | SVC | rclingan | 5/22 | 11:48 am | 2:00 pm | 2.20 | 2.25 | 0 | 281.25 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75304 | Quote for new desktop PC | 0 | unbox and begin provisioning of desktops | 0 | |||||||
| 28 | 41082 | BMS | NMLGL | rclingan | 5/22 | 2:00 pm | 2:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75341 | New Employees | 0 | Created new user accounts and sent information to Client. | 0 | |||||||
| 29 | 40578 | BMS | SVC | rclingan | 5/26 | 8:00 am | 10:00 am | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 75304 | Quote for new desktop PC | 1 | 7/26 CS notes containing "onsite" not an issue here | setup desktops remotely prepare desktops to be domain joined onsite | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | ||||
| 30 | 40567 | BMS | HH | rclingan | 5/26 | 9:15 am | 9:40 am | 0.42 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | BilledAgreement | -Closed | 76110 | SQL injection probe hitting donation form | 0 | Create transport rule to temporarily send all email from this form to quarantine. Notify jesse to contact the web developers to have this fixed asap and get back to us so we can remove the transport rule and mail can continue to flow as needed. | 0 | |||||||
| 31 | 40577 | BMS | NMLGL | rclingan | 5/26 | 10:30 am | 10:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76115 | Help with setup for Luisa | 0 | jump in with luisa and show her the access to shared drives for server. pinned to quick access global and her scans folder set outlook classic up for email and pin to taskbar as well as other office applications provided luisa with best contact methods to submit any further support requests. | 0 | |||||||
| 32 | 40584 | BMS | HH | rclingan | 5/26 | 10:51 am | 11:40 am | 0.82 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | BilledAgreement | -Closed | 76116 | jamie adobe issues with new computer | 0 | Fixed jamies adobe on new laptop | 0 | |||||||
| 33 | 40590 | BMS | HH | rclingan | 5/26 | 11:42 am | 12:25 pm | 0.72 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | BilledAgreement | -Closed | 76122 | Entra IdP binding for unifi | 0 | Enabled and tested entra IdP binding network works with windows credentials and then asks for wifi password. | 0 | |||||||
| 34 | 40649 | BMS | HH | rclingan | 5/27 | 10:45 am | 11:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | BilledAgreement | -Closed | 76116 | jamie adobe issues with new computer | 0 | run printer remediation on jamie new laptop to install printers. | 0 | |||||||
| 35 | 40648 | BMS | SVC | rclingan | 5/27 | 12:49 pm | 12:52 pm | 0.05 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76236 | OBS remote billers are reporting that their RDP sessions to SVC-RDP01 are slow and choppy | 0 | Remote into Remote desktop server and end crystal instances to allow client to update for all users on the rds. | 0 | |||||||
| 36 | 40710 | BMS | IC | rclingan | 5/28 | 11:02 am | 11:19 am | 0.28 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76277 | Lisa needs help printing from her outlook | 0 | Worked with lisa to fix issue with outlook on the web not printing. - url was updated and needed to be added to allow popups in site settings - content in the email was blocked | 0 | |||||||
| 37 | 41080 | BMS | NMLGL | rclingan | 5/29 | 1:20 pm | 1:43 pm | 0.38 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 75779 | Network Expansion | 0 | Travel for onsite visit. | 0 | |||||||
| 38 | 41079 | BMS | NMLGL | rclingan | 5/29 | 1:43 pm | 3:36 pm | 1.88 | 2.00 | 0 | 250.00 | Onsite | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 75779 | Network Expansion | 0 | Onsite Install of network equipment. Moved ethernet to new front desk for In-wall ap replaced access point at rack replaced network switch in rack | 0 |
Legend:
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Tickets with over 5 hours in the current view (1)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 6.50 | 79150 | HH | Security incident with Laura Carlson email |
Warnings
| Field | Message | Count |
|---|---|---|
| Entry Status | Status = 'WrittenOff', work type not correspondence or sales | 1 |
| Work Type | Possible onsite/remote mismatch (work type vs notes) | 2 |
| Total | 3 | |
Notices
| Field | Message | Count |
|---|---|---|
| Notes | Notes longer than 500 characters | 1 |
| Notes | Possible exposed credentials | 1 |
| Total | 2 | |