Home»Time Entries Audit loading ... generated 8/8/2026 at 7:47:41 pm took 0.98 seconds version: 1726150 helpers: v1

Territory: BMS Month: « Jun 2026 » Company: all Ticket: all User: all Type: all Role: all Bill: all Timesheet: all  6/1 6/8 6/15 6/22 6/29 Board: all Entry Status: all Ticket Status: -Closed [x] Issue: all [reset] Progress: 96% (51 of 53)

row id Terr Company User Date Day Start End Actual Billed Deduct Inv Amt Work Type Work Role Bill Timesheet Board Entry Status Ticket Status Ticket # Ticket Summary Int Notes Audit Done Audit Notes Notes # issues all issues errors warnings notices
1 40808 BMS PPT fdrewett 6/1 7:30 am 7:45 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 6/1 Help Desk 2.1 Billed -Closed 76251 Log In Problem to Bank CC 0 Updated the shortcut for the bank and tested. Loraine is good! 0
2 41698 BMS SVC fdrewett 6/1 8:15 am 9:00 am 0.75 0.75 0 93.75 Remote Standard Technician Billable 6/1 Help Desk 2.1 Billed -Closed 76236 OBS remote billers are reporting that their RDP sessions to SVC-RDP01 are slow and choppy 0 worked with the obs billing folks on testing the connection and gathering info. we are waiting for a call back from their it person 0
3 41699 BMS AIAM fdrewett 6/1 9:00 am 10:00 am 1.00 1.00 0 125.00 Onsite Standard Technician Billable 6/1 Help Desk 2.1 Billed -Closed 71682 AMR - New vibration sensor for the mill 1 7/26 CS fixed onsite entered as remote Onsite with Richard to get in to the website and review the dashboard 1 Errors: Work Type: No travel entry found for onsite (based on tech, date, company) Work Type: No travel entry found for onsite (based on tech, date, company)
4 41700 BMS AIAM fdrewett 6/1 10:00 am 11:00 am 1.00 1.00 0 125.00 Remote Standard Technician Billable 6/1 Help Desk 2.1 Billed -Closed 75827 AMR - New Laptop for Richard Scroggins 0 installed the backup on the laptop and backup-ed up the user profile. setup email on the phone and laptop 0
5 40870 BMS AIAM fdrewett 6/2 10:06 am 11:06 am 1.00 1.00 0 125.00 Remote Standard Technician Billable 6/1 Help Desk 2.1 Billed -Closed 74900 Bosque Farms - Need replacement APs for the watchfire sign 1 7/26 CS not sure why 'Deduct' is empty in API results, doesn't appear to be an issue here though Reconfigured the Bosque Farms Watchfire sign wireless bridge. Both PicoStation M2 radios factory-reset and rebuilt from scratch - PC-side as AP \(172.24.128.200\), sign-side as station \(172.24.128.202\) - transparent bridge on SSID WF112022, ch 1, WPA2-AES. Verified wireless association and link quality. Internal documentation created. 0
6 40904 BMS AIAM fdrewett 6/2 11:00 am 11:30 am 0.50 1.00 0 25.00 Travel Standard Technician Billable 6/1 Help Desk 2.1 Billed -Closed 74900 Bosque Farms - Need replacement APs for the watchfire sign 1 7/26 CS fixed travel entered as remote travel to Bosque Farms 0
7 40905 BMS AIAM fdrewett 6/2 11:30 am 12:30 pm 1.00 1.00 0 125.00 Onsite Standard Technician Billable 6/1 Help Desk 2.1 Billed -Closed 74900 Bosque Farms - Need replacement APs for the watchfire sign 1 7/26 CS fixed onsite entered as remote Installed the new access points on the building and sign side. Both the old aps had failed. the drop to the building was also bad so i moved the ap inside. Tested and working 0
8 41115 BMS OMNI fdrewett 6/3 7:30 am 11:30 am 4.00 4.00 0 500.00 Remote Standard Technician Billable 6/1 Help Desk 2.1 Billed -Closed 76486 AMR SERVER DOWN 1 7/26 CS long notes ok **omni-docker01 MySQL crash incident - RESOLVED 11:36 AM** Production MySQL on omni-docker01 \(Omni POS at the AMR location\) entered a crash loop after this morning's automatic update bumped MySQL from 8.4.8 to 8.4.9. Omni POS and menu services were unavailable from approximately 07:57 until 11:36. Root cause: the MySQL config referenced an orphaned encryption keyring plugin left over from a July 2025 install. The new 8.4.9 binary failed to load that stale plugin and crashed on startup before reaching the database. After five failed restarts, the service gave up. Because the server uses encryption at rest, the obvious quick fix \(removing the bad config line\) would have made the encrypted data unreadable. Identified the correct path instead: migrating to MySQL's supported replacement keyring component, which uses the same on-disk format so no data loss or re-encryption is required. Engagement was read-only diagnostics on our side. Walked Kevin Adams \(Omni's server lead\) through the root cause and remediation plan. Kevin applied the migration during the incident, preserved all encrypted tables, and confirmed resolution at 11:36 AM. Also audited the server's automatic-update policy and found it would likely trigger the same class of failure on future updates. Drafted a configuration override to address that. Deliverables: full migration runbook, single-page remediation cheatsheet, and a self-contained incident writeup in the shared OMNI\_Docs vault for the Omni team. 1 Notices: Notes: Notes longer than 500 characters Notes: Notes longer than 500 characters
9 41116 BMS OMNI fdrewett 6/3 1:00 pm 2:00 pm 1.00 1.00 0 125.00 Remote Standard Technician Billable 6/1 Help Desk 2.1 Billed -Closed 76672 Interview with Dan with a potential new tech 0 Interview with Oscar 0
10 41119 BMS TSSNM fdrewett 6/4 8:30 am 9:00 am 0.50 1.00 0 25.00 Travel Standard Technician Billable 6/1 Help Desk 2.1 Billed -Closed 76527 Front Desk Offline 0 Travel to the clients 0
11 41120 BMS TSSNM fdrewett 6/4 9:00 am 10:00 am 1.00 1.00 0 125.00 Onsite Standard Technician Billable 6/1 Help Desk 2.1 Billed -Closed 76527 Front Desk Offline 0 Onsite - Found that the drop to the front desk is not passing POE to the switch at the front counter. Installed a power supply for the switch at the counter and we will need to quote out and run a new cable for the counter. 0
12 41122 BMS OMNI fdrewett 6/4 10:00 am 12:00 pm 2.00 2.00 0 250.00 Remote Standard Technician Billable 6/1 Help Desk 2.1 Billed -Closed 76673 Weekly Meeting 0 weekly meeting and working with Kevin on activating the php storm licenses 0
13 41069 BMS PPT fdrewett 6/5 8:16 am 10:03 am 1.78 2.00 0 250.00 Admin Standard Technician DoNotBill 6/1 Help Desk 2.1 WrittenOff -Closed 76515 Re: New Employee email 1 7/26 CS written off entry not an issue (see notes) Time on another ticket 2 Warnings: Entry Status: Status = 'WrittenOff', work type not correspondence or sales; Notices: Bill: Status = 'DoNotBill', work type not correspondence or sales Entry Status: Status = 'WrittenOff', work type not correspondence or sales Bill: Status = 'DoNotBill', work type not correspondence or sales
14 41068 BMS PPT fdrewett 6/5 8:30 am 9:30 am 1.00 1.00 0 125.00 Remote Standard Technician Billable 6/1 Help Desk 2.1 Billed -Closed 76547 New student access 1 7/26 CS exposed creds not an issue here per Frank The two new employees are ready to go. We will be around Monday if needed Thanks! New Employees - Dalton Herschberger * Server * Username: dherschberger * Password: Paradigm123! * Google * Userna[me: dherschberger@paradigmnm](mailto:dherschberger@paradigmnm.com).com * Password: Paradigm123! - Isaiah Otero * Server * Username: iotero * Password: Paradigm123! * Google * Userna[me: iotero@paradigmnm](mailto:iotero@paradigmnm.com).com * Paradigm123! 1 Notices: Notes: Possible exposed credentials Notes: Possible exposed credentials
15 41643 BMS IC fdrewett 6/8 7:00 am 7:30 am 0.50 0.50 0 62.50 Remote Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 76669 VPN Issues - Amanda WFH 0 helped amanda with her vpn issues 0
16 41646 BMS PPT fdrewett 6/8 8:00 am 9:00 am 1.00 1.00 0 125.00 Remote Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 77204 check machine update 0 worked with Peter and the bank on getting the new check machine software installed 0
17 41112 BMS AIAM fdrewett 6/8 9:00 am 9:30 am 0.50 0.50 0 62.50 Remote Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 76206 AMR - issues with the IR camera for the mill 0 Remote - Reviewed the results of the monitoring and the connection between the from office and the mill is solid. the connection up at the crows nest is solid. the connection to the IR Camera is solid. This does not look like a network issue to me. Called Tylor and let him know. 0
18 41215 BMS CT fdrewett 6/10 10:04 am 10:17 am 0.22 0.25 0 31.25 Remote Standard Technician DoNotBill 6/8 Help Desk 2.1 WrittenOff -Closed 76718 Fwd: Hosting Server Questions 1 7/26 CS written off entry not an issue (correspondence) Hey Will, We should check in with Chuck. I believe Mark Devlin is going to be taking over a lot of the work that you are working on, and I think Black Moon is taking kind of a back seat. Happy to assist in any way just not sure what our role is these days. 2 Warnings: Entry Status: Status = 'WrittenOff', work type not correspondence or sales; Notices: Bill: Status = 'DoNotBill', work type not correspondence or sales Entry Status: Status = 'WrittenOff', work type not correspondence or sales Bill: Status = 'DoNotBill', work type not correspondence or sales
19 41651 BMS OMNI fdrewett 6/11 10:00 am 11:00 am 1.00 1.00 0 125.00 Remote Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 77009 Encino Metals Time Tracking 0 weekly meeting 0
20 41350 BMS IC fdrewett 6/15 8:00 am 8:30 am 0.50 0.50 0 62.50 Remote Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 76950 Speaker and Camera 0 remoted with Amanda and found that she was trying to teams from the remote desktop. She needs to remote from the local computer. Walked her through it and made a couple test calls. we are good. 0
21 41354 BMS SVC fdrewett 6/15 8:37 am 8:51 am 0.23 0.25 0 31.25 Remote Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 76838 Wipe and Recycle A-4528 0 Evaluated the computer and found that it is just about 6 years old. i5 8gb 250. time to recycle. //fd 0
22 41451 BMS NMLGL fdrewett 6/15 9:30 am 10:00 am 0.50 1.00 0 25.00 Travel Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 76491 Macbook Setup for Jenn 0 travel to the clients 0
23 41452 BMS NMLGL fdrewett 6/15 10:00 am 11:00 am 1.00 1.00 0 125.00 Onsite Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 76491 Macbook Setup for Jenn 0 Testing the dock on-site The dock had the same result with my macbook. Tried another dock from my desk that works 100% with two monitors on the mac and it still only saw one monitor. I think the issue is with the monitors. they are both BenQ monitors 0
24 41424 BMS OMNI fdrewett 6/15 11:30 am 3:00 pm 3.50 3.50 0 437.50 Remote Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 77010 OMNI Pen Testing 0 Session with Jacob and review afterwards 0
25 41386 BMS PPT fdrewett 6/15 1:00 pm 1:15 pm 0.25 0.25 0 31.25 Correspondence NC Standard Technician DoNotBill 6/15 Help Desk 2.1 WrittenOff -Closed 76972 Fwd: Ticket #CS5571320 has been resolved 1 7/26 CS fixed correspondence marked as billable called and left a voicemail for Minerva 0
26 41395 BMS PPT fdrewett 6/15 1:30 pm 2:00 pm 0.50 0.50 0 62.50 Remote Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 76972 Fwd: Ticket #CS5571320 has been resolved 0 worked with Minerva. Added the ip addresses to the allow list and we are still getting the 403 error. i tried her login on my computer and received the same error. waiting on cms support 0
27 41421 BMS AIAM fdrewett 6/16 9:00 am 9:30 am 0.50 0.50 0 62.50 Remote Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 77008 Rebecca Needs help with remote desktop on the laptop 0 worked with Rebecca and cleaned up and tested the remote desktop connections 0
28 41608 BMS OMNI fdrewett 6/16 9:00 am 12:00 pm 3.00 3.00 0 375.00 Remote Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 77009 Encino Metals Time Tracking 0 working with Todd on the initial configuration of the computers for Encino 0
29 41450 BMS SVC fdrewett 6/16 1:30 pm 2:00 pm 0.50 0.50 0 62.50 Remote Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 77030 PCC access for Felicity 0 Call with Felicity ∙ Frank Drewett called ∙ 3:58 June 16, 2026, 2:07 PM Call summary ∙ Frank and Felicity discuss setting up a shared mailbox \(pcc@sandiavision.com\). ∙ Felicity is experiencing issues with Outlook, including junk mail not displaying properly after a recent setup change. ∙ Frank suggests restarting Outlook to resolve the issue. ∙ They confirm that they can now see the PCC mailbox and check its contents together. 0
30 41462 BMS IC fdrewett 6/16 2:00 pm 3:00 pm 1.00 1.00 0 125.00 Remote Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 77032 Lisa - Access to Ninja and Teams Messaging to insighnm.com 1 7/26 CS long notes ok Call with Lisa McClaren ∙ Frank Drewett answered June 16, 2026, 3:00 PM Call summary ∙ Lisa is trying to regain access to Ninja but has not received a response to her help request. ∙ Frank is troubleshooting Lisa's access issues and decides to resend the invitation to Ninja. ∙ Lisa needs to be able to use Teams with Amanda but is currently unable to call anyone at Insight through Teams due to email disconnection. ∙ They discuss settings related to Microsoft Teams and external communication limitations between their organizations. ∙ Frank suspects that Lisa's domain needs to be whitelisted to enable communication with Insight users. ∙ Frank agrees to reach out to Damien for confirmation on the necessary settings and whitelisting. Next steps ∙ Frank will resend the invitation for Ninja access to Lisa. - Done - She has access to Ninja. ∙ Frank will check the settings for Teams communication and whitelisting for Lisa's domain. - From what I can see, there are no restrictions for external communications between Teams tenants. ∙ Lisa will send an email to Damien to request confirmation on the changes needed for Ninja Access ∙ Frank is waiting on Damien to verify Lisa's access to all the machines in Ninja 1 Notices: Notes: Notes longer than 500 characters Notes: Notes longer than 500 characters
31 41446 BMS SVC fdrewett 6/16 2:08 pm 2:10 pm 0.03 0.25 0 31.25 Correspondence NC Standard Technician DoNotBill 6/15 Help Desk 2.1 WrittenOff -Closed 76236 OBS remote billers are reporting that their RDP sessions to SVC-RDP01 are slow and choppy 0 Hello Meg, Just wanted to follow up on this with you. Is your team still having issues? Thanks! Frank 505-386-0123 0
32 41622 BMS OMNI fdrewett 6/17 2:00 pm 5:00 pm 3.00 3.00 0 375.00 Remote Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 77009 Encino Metals Time Tracking 0 troubleshooting the id scanner and connecting the computers to the new zerotier network 0
33 41609 BMS OMNI fdrewett 6/18 8:00 am 10:00 am 2.00 2.00 0 250.00 Remote Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 77010 OMNI Pen Testing 0 working with Jacob on the pentest 0
34 41610 BMS OMNI fdrewett 6/18 10:00 am 11:00 am 1.00 1.00 0 125.00 Remote Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 77009 Encino Metals Time Tracking 1 7/26 CS duplicate notes not an issue here weekly meeting 1 Warnings: Notes: Duplicate notes Notes: Duplicate notes
35 41611 BMS OMNI fdrewett 6/18 11:00 am 12:00 pm 1.00 1.00 0 125.00 Remote Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 77009 Encino Metals Time Tracking 0 working with Tokenworks on the error with the id scanner 0
36 41617 BMS AIAM fdrewett 6/18 1:30 pm 2:00 pm 0.50 1.00 0 25.00 Travel Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 77200 Juan Tabo - Replace scale camera 0 Travel time for onsite visit.  0
37 41616 BMS AIAM fdrewett 6/18 2:00 pm 3:00 pm 1.00 1.00 0 125.00 Onsite Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 77200 Juan Tabo - Replace scale camera 0 Installed and tested the replacement camera 0
38 41607 BMS AIAM fdrewett 6/19 9:30 am 10:00 am 0.50 1.00 0 25.00 Travel Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 77198 AMR - Fire Panel at the Mill 0 Travel time for onsite visit.  0
39 41606 BMS AIAM fdrewett 6/19 10:00 am 11:00 am 1.00 1.00 0 125.00 Onsite Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 77198 AMR - Fire Panel at the Mill 0 On-Site found that the panel had cleared the alarm and was back to a normal state. from the look of it i bet it was the battery. picked up the new scale pc and talked to Jude about the ir camera. They do not need anything from us at this time 0
40 41613 BMS NMLGL fdrewett 6/19 11:30 am 12:00 pm 0.50 1.00 0 25.00 Travel Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 77199 Printer install for the front desk 0 Travel time for onsite visit.  0
41 41612 BMS NMLGL fdrewett 6/19 12:00 pm 1:00 pm 1.00 1.00 0 125.00 Onsite Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 77199 Printer install for the front desk 0 unboxed and installed the printer. 0
42 42055 BMS OMNI fdrewett 6/23 10:00 am 11:30 am 1.50 1.50 0 187.50 Remote Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 77009 Encino Metals Time Tracking 0 Long call with Tokenworks, working on getting the ID Wedge software installed. We're getting an error in the device manager, and they needed to get their engineering team involved. Something to do with the USB ID on the device. Needed to do a full scrub and reinstall. 0
43 42050 BMS MEC fdrewett 6/24 9:00 am 10:00 am 1.00 1.00 0 - Sales Sales DoNotBill 6/22 Help Desk 2.1 WrittenOff -Closed 77237 Miller network walk 1 7/28 CS sales role ok Walked to the new building, took some pictures, and got a layout of where the data drops need to be, where the DMARC is, and where we will install the server and terminate the data drops to. 1 Notices: Work Role: Role not Standard Technician Work Role: Role not Standard Technician
44 41767 BMS SVC fdrewett 6/24 12:00 pm 1:00 pm 1.00 1.00 0 125.00 Remote Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 76242 Remote User Computer Re-assignment Eduardo Turcios Email: Eduardo@sandiavision.com Password: Danger-Ambush-Legal0 Asset tag: 5064 Clifford Baranggan Email: Ford@sandiavision.com Password: Keep-Flattop-Moneywise6 Asset tag: 5065 1 7/26 CS internal notes ok created the new users and joined the workstations to the domain 1 Notices: Int Notes: Internal notes Int Notes: Internal notes
45 42051 BMS OMNI fdrewett 6/24 1:00 pm 2:00 pm 1.00 1.00 0 125.00 Remote Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 77009 Encino Metals Time Tracking 0 Packed up and labeled all the equipment for Encino Metals into two large black bins and re-boxed the computers. Everything is labeled and ready to go. Spoke to Dan. Fernando is going to pick it up on Monday, July 6. 0
46 42044 BMS AIAM fdrewett 6/25 8:30 am 9:00 am 0.50 1.00 0 25.00 Travel Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 77098 Scale Camera replacements 1 7/26 CS missing notes not an issue here 1 Notices: Notes: Missing notes for travel Notes: Missing notes for travel
47 42043 BMS AIAM fdrewett 6/25 9:00 am 11:00 am 2.00 2.00 0 250.00 Onsite Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 77098 Scale Camera replacements 0 Installed the new camera after Bill and his guys moved the scale hut closer to the barn entrance. Physically mounted the camera, ran the wiring, re-terminated all the cabling going to the switch, the scale, and the computer. Tested and verified everything is working. 0
48 42045 BMS OMNI fdrewett 6/25 11:00 am 11:30 am 0.50 0.50 0 62.50 Remote Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 78828 OMNI Weekly Meeting 1 7/26 CS duplicate notes not an issue here weekly meeting 1 Warnings: Notes: Duplicate notes Notes: Duplicate notes
49 42047 BMS AIAM fdrewett 6/25 11:30 am 12:00 pm 0.50 1.00 0 25.00 Travel Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 78829 Rio Rancho Truck Scale Down 1 7/26 CS missing notes not an issue here 1 Notices: Notes: Missing notes for travel Notes: Missing notes for travel
50 42046 BMS AIAM fdrewett 6/25 12:00 pm 1:00 pm 1.00 1.00 0 125.00 Onsite Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 78829 Rio Rancho Truck Scale Down 0 On-site found that the truck scale had no power. Checked the GFI breaker on the outlet on the side of the warehouse, and it was popped. Reset the GFI, tested, and everything's back up. 0
51 42036 BMS PPT fdrewett 6/30 9:00 am 10:00 am 1.00 1.00 0 125.00 Remote Standard Technician Billable 6/29 Help Desk 2.1 Billed -Closed 78827 Quickbooks Online Migration 0 Worked with Susan on cleaning up the accounting and billing shares, as well as creating an audit spreadsheet of who currently has access to all the shares coming off of the server to make sure the correct people have access to the correct shares. 0
52 42032 BMS SVC fdrewett 6/30 1:30 pm 2:00 pm 0.50 1.00 0 25.00 Travel Standard Technician Billable 6/29 Help Desk 2.1 Billed -Closed 78807 Optos machine not connecting to server 1 7/26 CS missing notes not an issue here 1 Notices: Notes: Missing notes for travel Notes: Missing notes for travel
53 42031 BMS SVC fdrewett 6/30 2:00 pm 3:00 pm 1.00 1.00 0 125.00 Onsite Standard Technician Billable 6/29 Help Desk 2.1 Billed -Closed 78807 Optos machine not connecting to server 0 onsite found that the server for the optos needed to be restarted. rebooted the server and logged back in. checked the servvices. Tested the instrument and review software on the exam computers. Everything is working. 0
54 42034 BMS BMS fdrewett 6/30 3:00 pm 3:30 pm 0.50 0.50 0 37.50 Travel Standard Technician DoNotBill 6/29 Help Desk 2.1 WrittenOff -Closed 78821 ACADEMY - xray review station Down 1 7/26 CS written off per Frank, so AOC doesn't think we will provide support in the future 4 Errors: Company: Company = 'BMS'; Warnings: Entry Status: Status = 'WrittenOff', work type not correspondence or sales; Notices: Bill: Status = 'DoNotBill', work type not correspondence or sales, Notes: Missing notes for travel Company: Company = 'BMS' Entry Status: Status = 'WrittenOff', work type not correspondence or sales Bill: Status = 'DoNotBill', work type not correspondence or sales, Notes: Missing notes for travel
55 42033 BMS BMS fdrewett 6/30 3:30 pm 4:30 pm 1.00 1.00 0 150.00 Onsite Standard Technician DoNotBill 6/29 Help Desk 2.1 WrittenOff -Closed 78821 ACADEMY - xray review station Down 1 7/26 CS written off per Frank, so AOC doesn't think we will provide support in the future Met John, the new IT person for Academy on site. After some troubleshooting with the processor and review station, the issue ended up being a view filter on the review station that was only showing local scan results. Needed to change to all to view the scans that were still on the processor. 3 Errors: Company: Company = 'BMS'; Warnings: Entry Status: Status = 'WrittenOff', work type not correspondence or sales; Notices: Bill: Status = 'DoNotBill', work type not correspondence or sales Company: Company = 'BMS' Entry Status: Status = 'WrittenOff', work type not correspondence or sales Bill: Status = 'DoNotBill', work type not correspondence or sales
56 41075 BMS SVC ggonzales 6/5 9:52 am 12:01 pm 2.15 2.25 0 281.25 Remote Standard Technician Billable 6/1 Help Desk 2.1 Billed -Closed 76242 Remote User Computer Re-assignment 1 7/30 fixed 'IDK' work type (best guess; not reviewed w/ GG or FD) Steps taken: * Found computers needing changes * Spoke with team about setup * Adjusted things in ITGlue * Ran some updates on device a-4976 Next Steps: * Reach out to user and get setup add the new computer a-4976 to their account in ninja 0
57 41209 BMS NMLGL ggonzales 6/10 9:16 am 9:38 am 0.37 0.50 0 62.50 Correspondence NC Standard Technician DoNotBill 6/8 Help Desk 2.1 WrittenOff -Closed 76716 Fwd: Outlook and Clio 1 7/26 CS fixed correspondence marked as billable Good morning Joshua, Thank you for your request a tech will reach out for assistance when available. We look forward to assisting you with that Clio issue. Have a great day! 0
58 41212 BMS CT ggonzales 6/10 9:43 am 9:51 am 0.13 0.25 0 31.25 Remote Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 76718 Fwd: Hosting Server Questions 0 Good morning Will, Thank you for this request. Frank is currently out of the office. I will get with him and see what we can do about the access you need. Have a great day! 0
59 41216 BMS SVC ggonzales 6/10 10:06 am 10:46 am 0.67 0.75 0 93.75 Correspondence NC Standard Technician DoNotBill 6/8 Help Desk 2.1 WrittenOff -Closed 76242 Remote User Computer Re-assignment 1 7/26 CS fixed correspondence marked as billable Good morning Joaquin, We have provided you access to another computer that should work better than your current setup. In your Ninja portal, please log into the device labeled A-4976. If you need assistance with logging in, feel free to reach out and we can coordinate a time for a follow-up. I look forward to hearing back. 0
60 41261 BMS IC ggonzales 6/11 10:25 am 10:47 am 0.37 0.50 0 62.50 Admin Standard Technician DoNotBill 6/8 Help Desk 2.1 WrittenOff -Closed 76802 Setup Laptop RDP 1 7/30 fixed 'IDK' work type (best guess; not reviewed w/ GG or FD) Steps taken: * Called client and left a VM with a callback * Diving into onboarding process Next Steps: * Assist with setup 2 Warnings: Entry Status: Status = 'WrittenOff', work type not correspondence or sales; Notices: Bill: Status = 'DoNotBill', work type not correspondence or sales Entry Status: Status = 'WrittenOff', work type not correspondence or sales Bill: Status = 'DoNotBill', work type not correspondence or sales
61 41262 BMS IC ggonzales 6/11 10:47 am 11:35 am 0.80 1.00 0 125.00 Remote Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 76802 Setup Laptop RDP 0 Steps taken: * Assisted user get setup with zero tier for access the server with his desktop * Attempt at setting up RDP to that desktop but will need to consult the team Next Steps: * Reach back out with setup 0
62 41406 BMS SVC ggonzales 6/15 3:02 pm 3:18 pm 0.27 0.50 0 62.50 Remote Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 75304 Quote for new desktop PC 0 Steps taken: * Found adapters for current monitor that is in closet Next Steps: * Go back and remount the old monitor with new adapters 0
63 41971 BMS JGCPA ggonzales 6/30 8:03 am 8:17 am 0.23 0.25 0 31.25 Remote Standard Technician Billable 6/29 Help Desk 2.1 Billed -Closed 78780 Qr code 0 Good morning Amy, Thank you for submitting this request. We have made some adjustments on our end. Please go through the setup like you have been and it should work now. If you have any questions responding to this email gets me directly. Have a great day! 0
64 41972 BMS JGCPA ggonzales 6/30 8:18 am 8:19 am 0.02 0.25 0 31.25 Remote Standard Technician Billable 6/29 Help Desk 2.1 Billed -Closed 78780 Qr code 0 Steps taken: * Logged into admin account * Reset Auth method * Reached out to client * Marking ticket as complete Next Steps: 0
65 41258 BMS NMLGL mleasure 6/11 10:05 am 10:35 am 0.50 0.50 0 62.50 Remote Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 76716 Fwd: Outlook and Clio 0 Called Josh and after some research and troubleshooting we were able to get his outlook configured and added into Clio. Verified good to go. 0
66 41311 BMS NMLGL mleasure 6/12 10:13 am 10:27 am 0.23 1.00 0 25.00 Travel Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 76896 Issues with stamps.com printer 0 Travel time for onsite visit.  0
67 41312 BMS NMLGL mleasure 6/12 10:28 am 11:58 am 1.50 1.50 0 187.50 Onsite Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 76896 Issues with stamps.com printer 0 Went through and tried several different drivers after looking at the previous users machine. None worked. Called Stamps.com support. They had the proper driver. Installed on the machine with them and made copy of driver software for our records. Verified everything working with end user. 0
68 41317 BMS NMLGL mleasure 6/12 1:17 pm 1:41 pm 0.40 0.50 0 62.50 Remote Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 76896 Issues with stamps.com printer 0 Updated notes and created ITglue instructions for remedying issue in the future. 0
69 41398 BMS NMLGL mleasure 6/15 1:56 pm 2:58 pm 1.03 1.25 0 156.25 Remote Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 76977 Need help with Adobe 0 Logged in with Admin credentials to Adobe and added her as a user and then called to help her get in. Also helped her add the stamps addin to her Adobe 0
70 41667 BMS PPT mleasure 6/22 8:41 am 9:06 am 0.42 0.50 0 62.50 Remote Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 77207 New employee login and email 1 7/26 CS exposed creds not an issue here per Frank Peter, I have created Marisa's accounts for you with the following. Username: msanchez Password: Paradigm123! Email: msanchez@paradigmnm.com PW: Paradigm123! Please let me know if you have any questions or concerns. Respectfully, Marc 1 Notices: Notes: Possible exposed credentials Notes: Possible exposed credentials
71 41745 BMS HH mleasure 6/24 10:01 am 10:06 am 0.08 0.25 0 31.25 Remote Standard Technician Billable 6/22 Help Desk 2.1 BilledAgreement -Closed 77300 Raven Pacheco 0 Hi Patricia, We can take care of Raven’s account deactivation. For the reassignment to Marlene Cabrera, can you clarify what you would like transferred to her for now? For example, should Marlene be given access to Raven’s mailbox and/or have Raven’s email forwarded to her, along with any other associated Heading Home accounts Raven managed? Thank you, Marc 0
72 41746 BMS PPT mleasure 6/24 10:15 am 10:24 am 0.15 0.25 0 31.25 Remote Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 77312 Color for printer 0 Hi Peter, I’ve added you to the security group for the required permissions. Please log out of your PC and sign back in, then try again and let me know if you still have any issues accessing it. Respectfully, Marc 0
73 41753 BMS PPT mleasure 6/24 10:56 am 11:54 am 0.97 1.00 0 125.00 Remote Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 77312 Color for printer 0 Hi Peter, I’ve finished setting up the color printer access for the Los Lunas Admin Office printer. When you have a moment, please do the following: 1\. Log out of your computer and sign back in\. 2\. Open your printers and look for \*\*Los Lunas Admin Office - Color\*\*\. 3\. Print a test page or color document to that printer\. If you do not see the printer after signing back in, or if it still does not print correctly, please let me know and I can continue troubleshooting. Thanks, Marc 0
74 41776 BMS NMLGL mleasure 6/24 1:32 pm 2:20 pm 0.80 1.00 0 125.00 Remote Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 77324 Intern adobe account 1 7/26 CS long notes ok Created ITGlue documentation for deployment of custom Adobe Acrobat exhibit stamps using the provided Exhibit-Stamp.pdf file. Documented the per-user stamp install path at %AppData%\\\\Adobe\\\\Acrobat\\\\DC\\\\Stamps\\\\ . Installed/configured the exhibit stamp PDF for 2 users by placing the stamp file in each user’s Acrobat Stamps folder and verifying Acrobat could access the custom stamp set after relaunch. Also added/assigned the required Adobe licensing for both users in Adobe Admin as part of setup so Acrobat stamping functionality would be available under their accounts. 1 Notices: Notes: Notes longer than 500 characters Notes: Notes longer than 500 characters
75 41916 BMS PPT mleasure 6/29 10:04 am 10:06 am 0.03 0.25 0 31.25 Remote Standard Technician Billable 6/29 Help Desk 2.1 Billed -Closed 78753 Remove Nicole Rejda email 0 Celeste, We will work on deleting the email account. If a sender send this email a message they will get a bounce back that the email does not exist. Respectfully, Marc 0
76 41920 BMS PPT mleasure 6/29 10:33 am 10:49 am 0.27 0.50 0 62.50 Remote Standard Technician Billable 6/29 Help Desk 2.1 Billed -Closed 78753 Remove Nicole Rejda email 0 Celeste, We have deleted her account. We have also given you owner permissions to the promo email as well. Please let us know if you have any additional questions or concerns. Respectfully, Marc 0
77 41921 BMS PPT mleasure 6/29 10:50 am 10:55 am 0.08 0.25 0 31.25 Remote Standard Technician Billable 6/29 Help Desk 2.1 Billed -Closed 78755 Promo email 0 Fixed permissions while in Service Ticket #78753 - Remove Nicole Rejda email 0
78 41189 BMS EN pnordlund 6/9 11:51 am 11:54 am 0.05 0.25 0 31.25 Remote Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 76717 Fwd: Ex Novo Brewing-- new chiller ethernet question 0 Hey Dave, I checked with Ryan and all the ports on that Unifi switch are active. You should be able to plug directly into any of the ports and get the internet access you need. If you happen to run into any issues at all, feel free to reach back out and let us know. I hope you have a great day sir! Regards, Payden Nordlund 0
79 41315 BMS NMLGL pnordlund 6/12 10:13 am 10:27 am 0.23 1.00 0 25.00 Travel Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 76896 Issues with stamps.com printer 0 Travel time for onsite visit.  0
80 41316 BMS NMLGL pnordlund 6/12 10:27 am 11:58 am 1.52 1.75 0 218.75 Onsite Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 76896 Issues with stamps.com printer 0 -- Installed drivers from stamps.com website, but the drive package wasn't detecting the printer. -- Marc called stamps.com support and they had the proper driver and got it installed remotely. -- Tested the printer and it is now working. 0
81 41752 BMS PPT pnordlund 6/24 11:02 am 11:23 am 0.35 0.50 0 62.50 Remote Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 77312 Color for printer 0 -- Called Peter and let him know that he was added to be able to print in color, but the admin office printer doesn't have color printing setup on it. -- Checked the printer UI with Marc and there is color toner in the printer. Marc is going to add the printer to the server to be able to print in color and added the permissions 0
82 41814 BMS AIAM pnordlund 6/25 8:45 am 9:00 am 0.25 1.00 0 25.00 Travel Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 77370 Install New Axis Camera for AMR Scale 0 Travel time for onsite visit.  0
83 41815 BMS AIAM pnordlund 6/25 9:00 am 10:45 am 1.75 1.75 0 218.75 Onsite Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 77370 Install New Axis Camera for AMR Scale 0 -- Installed new camera and cabling/cleaning up cables in nema box at scale station. 0
84 40839 BMS HH rclingan 6/1 8:05 am 11:06 am 3.02 3.25 0 406.25 Remote Standard Technician Billable 6/1 Help Desk 2.1 BilledAgreement -Closed 76402 Intune Setup for android phones 1 7/26 CS long notes ok Reviewed requirements for migrating Heading Home's ~45 Google Pixel phones from ManageEngine MDM to Microsoft Intune. Confirmed strategy: fully managed Android Enterprise (COBO) enrollment, with migration staged as a follow-on project after GWS cutover stabilizes. Created a dedicated Gmail account (headinghomeaebind@gmail.com) for Managed Google Play binding — kept separate from the GWS tenant to avoid lifecycle dependency. Bound Android Enterprise to the Heading Home Intune tenant via Managed Google Play. Resolved an authentication issue during binding caused by mixed browser sessions between MSP and client tenant — completed successfully by running the full flow in a clean InPrivate session authenticated to the Heading Home tenant. MGP connector status confirmed as Active. Created a Fully Managed enrollment profile named "Heading Home - Android Fully Managed" with device naming template HH-AND-{{SERIAL}}. Created a static Entra security group "Heading Home - Android Enrollment" and added Intune Provisioning Client as owner to satisfy enrollment profile requirements. Created a dynamic Entra security group "Heading Home - Android Devices" (rule: device.deviceOSType -eq "Android") for policy targeting. Approved and synced M365 apps via Managed Google Play (Outlook, Teams, Edge, OneDrive, Authenticator, Intune Company Portal, Zoom, ADP). 1 Notices: Notes: Notes longer than 500 characters Notes: Notes longer than 500 characters
85 40838 BMS NMLGL rclingan 6/1 8:47 am 8:48 am 0.02 0.25 0 31.25 Correspondence NC Standard Technician DoNotBill 6/1 Help Desk 2.1 WrittenOff -Closed 76384 Fw: Adobe stamps 1 7/30 filxed correspondence marked as no charge Reached out to meredith for a good time to work on this with her. 0
86 40841 BMS NMFFL rclingan 6/1 11:06 am 11:21 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 6/1 Help Desk 2.1 Billed -Closed 76403 Segra Phone call 0 Discussion about plans. Current turn up of ethernet planned for July 15th. Gloria to send letter of agency to elizabeth as next steps. This is for numbers that need to be ported 0
87 40840 BMS HH rclingan 6/1 11:21 am 1:00 pm 1.65 1.75 0 218.75 Remote Standard Technician Billable 6/1 Help Desk 2.1 BilledAgreement -Closed 76402 Intune Setup for android phones 1 7/26 CS long notes ok Assigned all apps as Required to the Android Devices group. Created Android Enterprise compliance policy (Fully Managed) with numeric complex PIN, 15-minute inactivity lock, encryption required, and rooted device blocking. Created device restriction profile with key de-Googling settings: blocked personal Google accounts, blocked factory reset by user, blocked unknown app sources, blocked Play Store open access, set automatic system updates, configured FRP recovery email to bms@headinghome.org. Completed a successful test enrollment on one Pixel device — all policies applied and apps pushed successfully. Noted that Google Workspace accounts can still be added to devices (work accounts only, not personal), which will be resolved once GWS accounts are suspended as part of the ongoing migration. CA policy requiring device compliance intentionally deferred until full fleet migration is complete. 1 Notices: Notes: Notes longer than 500 characters Notes: Notes longer than 500 characters
88 40918 BMS HH rclingan 6/2 9:45 am 11:00 am 1.25 1.25 0 156.25 Remote Standard Technician Billable 6/1 Help Desk 2.1 BilledAgreement -Closed 76205 Fw: Quote request for laptops and desktops 0 Setup laptop for deployment. 0
89 40919 BMS HH rclingan 6/2 11:00 am 11:22 am 0.37 1.00 0 25.00 Travel Standard Technician Billable 6/1 Help Desk 2.1 BilledAgreement -Closed 76205 Fw: Quote request for laptops and desktops 1 7/28 CS fixed travel entered as remote Travel to Gateway center for onsite visit. 0
90 40920 BMS HH rclingan 6/2 11:22 am 11:44 am 0.37 1.00 0 125.00 Onsite Standard Technician Billable 6/1 Help Desk 2.1 BilledAgreement -Closed 76205 Fw: Quote request for laptops and desktops 1 7/28 CS fixed onsite entered as remote Onsite to drop off 3 laptops and 2 phones. 0
91 40877 BMS HH rclingan 6/2 12:20 pm 12:27 pm 0.12 0.25 0 31.25 Remote Standard Technician Billable 6/1 Help Desk 2.1 BilledAgreement -Closed 76441 Employee Terminations 0 I think i am going to create a form for departing users to make it a little easier on everyone but do we need to provide onedrive/mailbox access from these users to their respective managers? If so can you tell me who should get access for each one? 0
92 40927 BMS HH rclingan 6/2 3:30 pm 4:45 pm 1.25 1.25 0 156.25 Remote Standard Technician Billable 6/1 Help Desk 2.1 BilledAgreement -Closed 76402 Intune Setup for android phones 0 Wipe phones that were in undeployed inventory to setup in intune for new users. 0
93 40929 BMS IC rclingan 6/2 4:30 pm 4:45 pm 0.25 0.25 0 31.25 Remote Standard Technician Billable 6/1 Help Desk 2.1 Billed -Closed 76487 VPN for Amanda Garcia on desktop to take it to work from home 0 Create VPN user and setup open vpn on amanda desktop. 0
94 40900 BMS HH rclingan 6/2 4:48 pm 4:59 pm 0.18 0.25 0 31.25 Remote Standard Technician Billable 6/1 Help Desk 2.1 BilledAgreement -Closed 76456 Aspen Weigold 0 Deleted user, created shared mailbox and assigned access to mailbox and onedrive to Nakeisha. 0
95 40934 BMS IC rclingan 6/3 8:00 am 8:30 am 0.50 0.50 0 62.50 Remote Standard Technician Billable 6/1 Help Desk 2.1 Billed -Closed 68336 New Laptops and Setups for Welding Shop & Conference Set Up 0 Begin wipe/reprovision of Ray laptop to set it up for Tommy. 0
96 41007 BMS NMLGL rclingan 6/3 9:07 am 12:37 pm 3.50 3.50 0 437.50 Setup-Provisioning Standard Technician Billable 6/1 Help Desk 2.1 Billed -Closed 76491 Macbook Setup for Jenn 0 Setup Macbook for use by Jenn Create AD account for Jenn Create VPN Profile Create apple ID Add applications to macbook sign in to office applications setup vpn and test it connect smb shares and favorite smb source 0
97 41010 BMS IC rclingan 6/3 10:00 am 10:30 am 0.50 0.50 0 62.50 Remote Standard Technician Billable 6/1 Help Desk 2.1 Billed -Closed 68336 New Laptops and Setups for Welding Shop & Conference Set Up 0 setup laptop after wipe for tommy. 0
98 40964 BMS NMLGL rclingan 6/3 11:34 am 11:36 am 0.03 0.25 0 31.25 Remote Standard Technician Billable 6/1 Help Desk 2.1 Billed -Closed 76504 Kimberly issues accessing server on laptop 0 Connected to laptop, noticed VPN was not enabled. Turned VPN on, checked network drives and everything reconnected. 0
99 41013 BMS NMLGL rclingan 6/3 1:00 pm 3:00 pm 2.00 2.00 0 250.00 Setup-Provisioning Standard Technician Billable 6/1 Help Desk 2.1 Billed -Closed 76023 New setup for Front desk/ Luisa 0 Setup Laptop for Luisa initial setup to include all updates and program installation create VPN profile for Luisa test VPN connection to office 0
100 41015 BMS NMLGL rclingan 6/3 3:19 pm 3:37 pm 0.30 1.00 0 25.00 Travel Standard Technician Billable 6/1 Help Desk 2.1 Billed -Closed 76023 New setup for Front desk/ Luisa 0 Travel for onsite vist. 0
101 41017 BMS NMLGL rclingan 6/3 3:37 pm 4:50 pm 1.22 1.25 0 156.25 Onsite Standard Technician Billable 6/1 Help Desk 2.1 Billed -Closed 76023 New setup for Front desk/ Luisa 0 Onsite setup of Luisa laptop and moving desktop to front desk and ensuring front desk is all setup. 0
102 41037 BMS HH rclingan 6/4 8:00 am 12:00 pm 4.00 4.00 0 500.00 Remote Standard Technician Billable 6/1 Help Desk 2.1 BilledAgreement -Closed 76205 Fw: Quote request for laptops and desktops 0 Setup and provisioning for 3 more laptops. 0
103 41036 BMS HH rclingan 6/4 12:00 pm 1:00 pm 1.00 1.00 0 125.00 Remote Standard Technician Billable 6/1 Help Desk 2.1 BilledAgreement -Closed 76540 IT questionnaire 0 Meeting with Client about questionnaire and the plan to address it. Timeline is to have it in by the end of June. Identify areas where solutions still need to be implemented and advise on options and costs. Work with client to verify policies and procedures as needed. 0
104 41361 BMS HH rclingan 6/4 2:00 pm 2:30 pm 0.50 1.00 0 25.00 Travel Standard Technician Billable 6/1 Help Desk 2.1 BilledAgreement -Closed 76967 Catherine miller issues with phone setup 1 7/28 CS fixed travel entered as remote travel for onsite visit. 0
105 41362 BMS HH rclingan 6/4 2:30 pm 2:45 pm 0.25 1.00 0 125.00 Onsite Standard Technician Billable 6/1 Help Desk 2.1 BilledAgreement -Closed 76967 Catherine miller issues with phone setup 1 7/28 CS fixed onsite entered as remote onsite setup with catherine, provide temporary access pass so that she can get into phone and setup authenticator app. 0
106 41363 BMS HH rclingan 6/4 2:45 pm 3:00 pm 0.25 1.00 0 25.00 Travel Standard Technician Billable 6/1 Help Desk 2.1 BilledAgreement -Closed 76811 quote request, laptop & 3 monitors 1 7/28 CS fixed travel entered as remote travel for onsite visit 0
107 41364 BMS HH rclingan 6/4 3:00 pm 3:25 pm 0.42 1.00 0 125.00 Onsite Standard Technician Billable 6/1 Help Desk 2.1 BilledAgreement -Closed 76811 quote request, laptop & 3 monitors 1 7/28 CS fixed onsite entered as remote onsite visit to drop off laptops and monitors with jesse at the annex so he can take them to gateway. 0
108 41365 BMS NMLGL rclingan 6/4 3:24 pm 3:38 pm 0.23 1.00 0 25.00 Travel Standard Technician Billable 6/1 Help Desk 2.1 Billed -Closed 76023 New setup for Front desk/ Luisa 0 travel for onsite visit 0
109 41366 BMS NMLGL rclingan 6/4 3:38 pm 4:57 pm 1.32 1.50 0 187.50 Onsite Standard Technician Billable 6/1 Help Desk 2.1 Billed -Closed 76023 New setup for Front desk/ Luisa 0 Onsite setup of josh and jaden at front desk, attempt to setup stamps.com printer showed them the process of logging in and out since this is a shared computer, they were trying to use email instead of the username for the domain. 0
110 41071 BMS JGCPA rclingan 6/5 10:10 am 10:52 am 0.70 0.75 0 93.75 Remote Standard Technician Billable 6/1 Help Desk 2.1 Billed -Closed 76567 No Subject 0 download folder Uploaded folder to files.blackmoon.systems for easy sharing as file is 1.1gb created public link and sent to amy. 0
111 41070 BMS JGCPA rclingan 6/5 10:13 am 10:23 am 0.17 0.25 0 31.25 Correspondence NC Standard Technician NoCharge 6/1 Help Desk 2.1 Billed -Closed 76567 No Subject 0 Hi Amy, I will download the entirety of the OMG-Amy folder from your onedrive and zip it up and send it over. This wont have any changes you made after the first time we got you access back to these files. 0
112 41087 BMS HH rclingan 6/5 1:10 pm 1:25 pm 0.25 0.25 0 31.25 Remote Standard Technician Billable 6/1 Help Desk 2.1 BilledAgreement -Closed 76578 Arias Foster 0 Deactivated account and assigned user access to nakeisha. 0
113 41090 BMS HH rclingan 6/5 1:26 pm 1:32 pm 0.10 0.25 0 31.25 Remote Standard Technician Billable 6/1 Help Desk 2.1 BilledAgreement -Closed 76581 Janelle Chacon 0 Deactivated user and transferred access to Dorothee. 0
114 41287 BMS CT rclingan 6/5 1:34 pm 1:52 pm 0.30 1.00 0 25.00 Travel Standard Technician Billable 6/1 Help Desk 2.1 Billed -Closed 76840 NVR issues 0 Travel for onsite visit. 0
115 41288 BMS CT rclingan 6/5 1:52 pm 3:15 pm 1.38 1.50 0 187.50 Onsite Standard Technician Billable 6/1 Help Desk 2.1 Billed -Closed 76840 NVR issues 0 troubleshooting NVR rolled back protect version with no success. NVR in a state of no protect version and no firmware will install. factory reset with still no success. suggested rma and assisted with filling out the rma request. 0
116 43238 BMS IC rclingan 6/8 7:30 am 8:00 am 0.50 1.00 0 25.00 Travel Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 76680 printers not working after old dc shutdown 1 7/28 CS added missing travel entry to accompany 12:00 onsite 1 Notices: Notes: Missing notes for travel Notes: Missing notes for travel
117 41171 BMS IC rclingan 6/8 8:00 am 8:30 am 0.50 0.50 0 62.50 Remote Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 76669 VPN Issues - Amanda WFH 0 setup desktop for amanda to take home to rdp with. 0
118 41135 BMS NMLGL rclingan 6/8 8:45 am 9:00 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 76679 help with clio calendar updates 0 worked with kathy to verify steps to share clio calendar access. 0
119 41125 BMS HH rclingan 6/8 9:10 am 9:21 am 0.18 0.25 0 31.25 Remote Standard Technician Billable 6/8 Help Desk 2.1 BilledAgreement -Closed 76441 Employee Terminations 0 worked with jesse to free up licenses and assign to new hire. assigned charles account to robert. 0
120 41137 BMS IC rclingan 6/8 9:21 am 10:10 am 0.82 1.00 0 125.00 Remote Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 76680 printers not working after old dc shutdown 0 created script to detect old deployed printers, remove them and add the new version of printer. deployed to all devices 0
121 41139 BMS IC rclingan 6/8 10:35 am 10:56 am 0.35 0.50 0 62.50 Remote Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 76680 printers not working after old dc shutdown 0 continued work on printers. Script not working still, users will remove and readd printers. 0
122 41172 BMS IC rclingan 6/8 10:56 am 12:00 pm 1.07 1.25 0 156.25 Remote Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 68336 New Laptops and Setups for Welding Shop & Conference Set Up 0 setup laptop with vpn for tommy and ensure everything else is ready to go. 0
123 41170 BMS IC rclingan 6/8 12:00 pm 12:50 pm 0.83 1.00 0 125.00 Onsite Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 76680 printers not working after old dc shutdown 1 7/28 CS added missing travel entry to accompany 12:00 onsite onsite looking at printers and dropping off laptop for tommy. 0
124 41359 BMS HH rclingan 6/8 2:00 pm 3:00 pm 1.00 1.00 0 125.00 Remote Standard Technician Billable 6/8 Help Desk 2.1 BilledAgreement -Closed 76965 inventory overview 0 go over current inventory at atg office and what we can recycle. Waiting to get a confirmed yes to recycle these desktops. 0
125 41168 BMS HH rclingan 6/8 3:00 pm 3:45 pm 0.75 0.75 0 93.75 Remote Standard Technician Billable 6/8 Help Desk 2.1 BilledAgreement -Closed 76692 issues with documents 0 worked with jesse and dorothee to locate the files she was missing and add program directors shortcut to her files. 0
126 41352 BMS IC rclingan 6/9 7:45 am 8:30 am 0.75 1.00 0 125.00 Onsite Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 76669 VPN Issues - Amanda WFH 1 7/30 CS changed onsite to remote (unclear from notes, no corresponding travel entry) setup amanda desktop for rdp access at office ensure everything is accessible 1 Errors: Work Type: No travel entry found for onsite (based on tech, date, company) Work Type: No travel entry found for onsite (based on tech, date, company)
127 41357 BMS IC rclingan 6/9 8:30 am 2:30 pm 6.00 6.00 0 750.00 Remote Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 76963 Damian Continued issues with email 1 7/26 CS long notes ok Troubleshoot issues with damian emails. 95gb in mailbox currently, 80gb in in-place archive 175gb total. owa and current desktop application are both trying to sync over 75gb of mail each time they load. this is causing major issues. Set archive policy down to 1 year from 2 years. begin autoarchive in background via powershell rebuild outlook desktop profile while only syncing 6 months of mail. Verify all mail syncs down and double check performance of email. mail sending and receiving as expected now - outlook opens in a reasonable time period need to double check the status of archive in a few days. 1 Notices: Notes: Notes longer than 500 characters Notes: Notes longer than 500 characters
128 41232 BMS HH rclingan 6/10 8:25 am 8:52 am 0.45 1.00 0 25.00 Travel Standard Technician Billable 6/8 Help Desk 2.1 BilledAgreement -Closed 76205 Fw: Quote request for laptops and desktops 1 7/28 CS fixed travel entered as remote Travel for onsite visit. 0
129 41233 BMS HH rclingan 6/10 8:52 am 10:43 am 1.85 2.00 0 250.00 Onsite Standard Technician Billable 6/8 Help Desk 2.1 BilledAgreement -Closed 76205 Fw: Quote request for laptops and desktops 1 7/28 CS fixed onsite entered as remote Onsite setup of monitors and scanner 0
130 41234 BMS NMFFL rclingan 6/10 10:43 am 11:00 am 0.28 1.00 0 25.00 Travel Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 76776 Site walk with segra 0 Travel for onsite visit 0
131 41235 BMS NMFFL rclingan 6/10 11:00 am 12:27 pm 1.45 1.50 0 187.50 Onsite Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 76776 Site walk with segra 0 Onsite walk with segra and building maintenance. Looked at new suite that client is likely expanding into and discussed network needs there. Discussed probate computer issues with Dennis. 0
132 41230 BMS NMLGL rclingan 6/10 12:27 pm 12:45 pm 0.30 1.00 0 25.00 Travel Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 76491 Macbook Setup for Jenn 0 Travel time for onsite visit. 0
133 41231 BMS NMLGL rclingan 6/10 12:45 pm 2:15 pm 1.50 1.50 0 187.50 Onsite Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 76491 Macbook Setup for Jenn 0 Onsite setup of monitors and docking station with proper cable management to accommodate a sit/stand desk. Monitors are not showing individual images but are mirrored. Need to troubleshoot this still. 0
134 41351 BMS HH rclingan 6/10 3:00 pm 3:45 pm 0.75 0.75 0 93.75 Remote Standard Technician Billable 6/8 Help Desk 2.1 BilledAgreement -Closed 76958 documents defaulting to .odt format instead of docx 0 Create policy and apply to all users. Verify that word is defaulted to save as docx now instead. 0
135 41266 BMS HH rclingan 6/11 11:45 am 12:25 pm 0.67 0.75 0 93.75 Remote Standard Technician Billable 6/8 Help Desk 2.1 BilledAgreement -Closed 76809 Printer mapping for new users/laptop swaps 0 change jesse's technician role in ninja to allow him to update device custom fields so that he can utilize the printer installation scripts we have added to ninja. Create Scribe How-To document on setting custom fields, deploying the script, and verifying the results. Share with Jesse and added to IT Glue documentation for heading home. 0
136 41265 BMS IC rclingan 6/11 12:25 pm 12:40 pm 0.25 0.25 0 31.25 Remote Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 76808 Helen Payroll drive access request 0 Added Helen to payroll drive access group. Mapped payroll drive as P:\\ on Helen machine. 0
137 41267 BMS HH rclingan 6/11 12:40 pm 1:00 pm 0.33 0.50 0 62.50 Remote Standard Technician Billable 6/8 Help Desk 2.1 BilledAgreement -Closed 76809 Printer mapping for new users/laptop swaps 0 work with jesse to verify he is able to set printers successfully. discussed needs for quote asap to try to spend down before fiscal year end. 0
138 41269 BMS SBI rclingan 6/11 2:10 pm 2:25 pm 0.25 0.25 0 31.25 Remote Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 76815 KCHF TV Alist cpu problem 0 If this was our software causing this, I have moved both A List machines to a policy with 0 updates/scripts applied to it so it should stop. Let us know if this continues again and we can investigate further. 0
139 41289 BMS CT rclingan 6/11 2:28 pm 2:44 pm 0.27 1.00 0 25.00 Travel Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 76840 NVR issues 0 Travel for onsite visit. 0
140 41290 BMS CT rclingan 6/11 2:44 pm 4:06 pm 1.37 1.50 0 187.50 Onsite Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 76840 NVR issues 0 onsite installation of new nvr adopt and setup install protect software update to latest versions reformat and rebuild raid array as we went from 6->4 disks with new unvr g2 move hdmi to nvr and remove viewport - chuck likely will have this viewport in his office moving forward. Storage is initializing. 0
141 41343 BMS CT rclingan 6/12 8:30 am 9:15 am 0.75 0.75 0 93.75 Remote Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 76840 NVR issues 0 Check out issues with viewing NVR storage still syncing chuck is still using old pc on domain with GPO from domain that may be affecting this. All cameras currently on h265 he is able to view in chrome but not edge. 0
142 41304 BMS PPT rclingan 6/12 11:19 am 11:34 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 76893 Application install for front desk computers 0 worked with celeste to get support onto 3 computers. 0
143 41305 BMS IC rclingan 6/12 11:34 am 12:09 pm 0.58 0.75 0 93.75 Remote Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 76894 Insight Admin permission issues 0 worked with courtney to get her access to the documents she needed. need to investigate issue with insightadmin account permissions. permissions and drive maps were stale from pre-migration of domain controller. updated group policy on account and signed out and back in to check drive maps and permissions. 0
144 41353 BMS IC rclingan 6/15 8:30 am 8:45 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 76894 Insight Admin permission issues 0 Double check permissions and added domain admins to drives that courtney was still missing. 0
145 41402 BMS HH rclingan 6/15 10:30 am 11:00 am 0.50 0.50 0 62.50 Remote Standard Technician Billable 6/15 Help Desk 2.1 BilledAgreement -Closed 76985 help with new user setup 0 grant temporary access pass to user and provide troubleshooting steps for downloading apps from app store. 0
146 41375 BMS NMLGL rclingan 6/15 10:50 am 11:05 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 76969 Re: Scan file access 0 checked permissions and altered for josh and jaden to have full access to intern folder. 0
147 41381 BMS PPT rclingan 6/15 12:14 pm 12:15 pm 0.02 0.25 0 31.25 Remote Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 76968 Fwd: FW: https://www.facebook.com/share/v/18uTgDF28v/ 0 The link is safe, it is a salad or coleslaw recipe video on facebook. 0
148 41385 BMS PPT rclingan 6/15 12:30 pm 1:05 pm 0.58 0.75 0 93.75 Remote Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 76976 Practice manage bridge install - South Valley 0 worked with celeste and support to install application on 3 machines. 0
149 41429 BMS IC rclingan 6/16 8:15 am 10:15 am 2.00 2.00 0 250.00 Remote Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 68336 New Laptops and Setups for Welding Shop & Conference Set Up 0 remove old user data update to latest version of windows and all applications remove old software setup account for ramon on server and vpn add 8 gb stick of ram to laptop to bring it to 16gb total. 0
150 41438 BMS IC rclingan 6/16 10:23 am 10:42 am 0.32 1.00 0 25.00 Travel Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 68336 New Laptops and Setups for Welding Shop & Conference Set Up 1 7/26 CS fixed travel entered as remote travel for onsite visit. 0
151 41439 BMS IC rclingan 6/16 10:42 am 10:55 am 0.22 1.00 0 125.00 Onsite Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 68336 New Laptops and Setups for Welding Shop & Conference Set Up 1 7/26 CS fixed onsite entered as remote onsite to dropoff and setup ramon laptop ensure he can access server drives and docking station is working properly. 0
152 41436 BMS SONM rclingan 6/16 11:30 am 11:45 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 77014 New voicemail from (505) 720-0397 0 reset uid account password with alex and recorded it in ITGlue for future. 0
153 41437 BMS SVC rclingan 6/16 11:45 am 12:00 pm 0.25 0.25 0 31.25 Remote Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 75304 Quote for new desktop PC 0 moved some of Joaquin quick access folders and pinned them in the windows file explorer. 0
154 41465 BMS HH rclingan 6/16 1:00 pm 2:00 pm 1.00 1.00 0 125.00 Remote Standard Technician Billable 6/15 Help Desk 2.1 BilledAgreement -Closed 76811 quote request, laptop & 3 monitors 0 double check autopilot setup label device rename in intune verify that applications install 0
155 41460 BMS SVC rclingan 6/16 2:00 pm 3:19 pm 1.32 1.50 0 187.50 Remote Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 77028 Weave support request 0 worked with evie and weave support on the server weave support to follow up 0
156 41468 BMS NMLGL rclingan 6/16 3:30 pm 3:45 pm 0.25 0.25 0 31.25 Remote Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 77035 Misspelled last name for new hire 0 fixed last name in 365 and on AD 0
157 41489 BMS PPT rclingan 6/17 8:45 am 9:00 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 77056 Nancy's email 0 I have updated her recovery phone number to the new phone number, she should be able to use this to reset her information now. Just in case here is a backup code she can use to get in once. 30260957 0
158 41500 BMS IC rclingan 6/17 10:45 am 11:30 am 0.75 0.75 0 93.75 Remote Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 77068 Fw: Sage Issues 0 restarted sage 100 hosting framework service as this handles rpc calls. Verify ping to device and all other services are working. test from amanda pc restart SQL server on sage server after coordinating with other sage users test application and it seems much more responsive now. 0
159 42389 BMS HH rclingan 6/17 12:10 pm 12:25 pm 0.25 1.00 0 25.00 Travel Standard Technician Billable 6/15 Help Desk 2.1 BilledAgreement -Closed 79106 recycling pickup 0 7/28 CS fixed travel entered as remote, ADD SOP for onsite w/o 1-hr minimum, ex: pickup/delivery travel for onsite visit 2 Errors: Audit Done: Audit incomplete, Work Type: No onsite entry found for travel (based on tech, date, company) Audit Done: Audit incomplete, Work Type: No onsite entry found for travel (based on tech, date, company)
160 42390 BMS HH rclingan 6/17 12:25 pm 1:05 pm 0.67 0.75 0 93.75 Remote Standard Technician Billable 6/15 Help Desk 2.1 BilledAgreement -Closed 79106 recycling pickup 0 7/28 CS ADD SOP for onsite w/o 1-hr minimum, ex: pickup/delivery picked up recycling from jesse 1 Errors: Audit Done: Audit incomplete Audit Done: Audit incomplete
161 41520 BMS SSS rclingan 6/17 4:00 pm 4:10 pm 0.17 0.25 0 31.25 Remote Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 77078 RE: Remote desktop 0 It appears online, however I am unable to access it remotely with either of our tools. We likely need to have the computer restarted, is anyone able to swing by the office and restart it? 0
162 41535 BMS HH rclingan 6/18 8:00 am 11:00 am 3.00 3.00 0 375.00 Remote Standard Technician Billable 6/15 Help Desk 2.1 BilledAgreement -Closed 76540 IT questionnaire 0 Work on filling out responses for questions. 0
163 41568 BMS SONM rclingan 6/18 11:00 am 12:30 pm 1.50 1.50 0 187.50 Remote Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 77100 New Hire Setup 0 Setup laptop for new hire 0
164 41569 BMS SONM rclingan 6/18 1:30 pm 2:17 pm 0.78 1.00 0 125.00 Remote Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 77100 New Hire Setup 0 fix license issue on 365 and assign new hire to proper groups in 365. 0
165 41544 BMS SVC rclingan 6/18 1:37 pm 2:05 pm 0.47 0.50 0 62.50 Remote Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 77111 New voicemail from Felicity (505) 620-5209 0 work with felicity to verify sender domain and check message trace and quarantine. No messages coming through to pcc email or any other emails from this tenant other than CLX:auth Reset on 6/18/26 and Ticket escalation on 6/16/26. 0
166 41570 BMS SONM rclingan 6/18 2:17 pm 2:24 pm 0.12 1.00 0 25.00 Travel Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 77100 New Hire Setup 0 travel for onsite visit 0
167 41571 BMS SONM rclingan 6/18 2:24 pm 2:28 pm 0.07 1.00 0 125.00 Onsite Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 77100 New Hire Setup 0 onsite visit to drop off laptop 0
168 41566 BMS AIAM rclingan 6/18 2:28 pm 2:52 pm 0.40 1.00 0 25.00 Travel Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 77098 Scale Camera replacements 0 Travel for onsite visit. 0
169 41567 BMS AIAM rclingan 6/18 2:52 pm 3:32 pm 0.67 1.00 0 125.00 Onsite Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 77098 Scale Camera replacements 0 Install new scale camera at juan tabo location. adopt to omni 0
170 43180 BMS NMLGL rclingan 6/19 7:40 am 8:00 am 0.33 1.00 0 25.00 Travel Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 77159 Fw: Printer 1 7/28 CS added missing travel entry to accompany 8:00 onsite 7/28 CS added missing travel entry to accompany 8:00 onsite 0
171 42069 BMS NMLGL rclingan 6/19 8:00 am 9:00 am 1.00 1.00 0 125.00 Onsite Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 77159 Fw: Printer 1 7/28 CS added missing travel entry to accompany 8:00 onsite Setup printer and connected to front desk pc 0
172 41580 BMS IC rclingan 6/19 9:30 am 10:00 am 0.50 0.50 0 62.50 Remote Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 77162 Amanda home printer issue with RDP 0 remote in with amanda and install printer drivers verify remote printing is working properly. add teams to taskbar on local desktop for joining meetings easily. 0
173 41594 BMS MC rclingan 6/19 3:49 pm 3:51 pm 0.03 0.25 0 31.25 Correspondence NC Standard Technician DoNotBill 6/15 Help Desk 2.1 WrittenOff -Closed 77167 My computer is shutting stuff down randomly and won't let me open Adobe or Excel files randomly. I 0 please leave the computer on today when you leave and we will take a look at it to see what may be going on. 0
174 41672 BMS HH rclingan 6/22 9:00 am 9:30 am 0.50 0.50 0 62.50 Remote Standard Technician Billable 6/22 Help Desk 2.1 BilledAgreement -Closed 77217 Security camera app install on jesse laptop 0 installed application for jesse and verified that he is able to view aoc footage from the annex. 0
175 41671 BMS PPT rclingan 6/22 9:35 am 9:40 am 0.08 0.25 0 31.25 Remote Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 77207 New employee login and email 0 assist with rdp shortcut. 0
176 41685 BMS NMLGL rclingan 6/22 1:39 pm 1:45 pm 0.10 0.25 0 31.25 Remote Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 77240 Jenn Scan Folder 0 created scan folder and added shortcut to both copiers. 0
177 42026 BMS AIAM rclingan 6/22 1:45 pm 3:30 pm 1.75 1.75 0 218.75 Remote Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 77323 New outbound truck scale PC 0 Initial setup of scale pc 0
178 41697 BMS MC rclingan 6/22 3:41 pm 4:38 pm 0.95 1.00 0 125.00 Remote Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 77167 My computer is shutting stuff down randomly and won't let me open Adobe or Excel files randomly. I 0 worked with donna to verify m365 apps issues repaired windows and 365 apps updated windows and bios 0
179 42019 BMS HH rclingan 6/23 10:00 am 12:00 pm 2.00 2.00 0 250.00 Remote Standard Technician Billable 6/22 Help Desk 2.1 BilledAgreement -Closed 78812 Shared calendar and teams chat troubleshooting 1 7/26 CS long notes ok Investigated request to remove duplicate Teams group chat via admin center; confirmed architectural limitation (group chats live in participant mailboxes, no central admin object to delete) and recommended rename/redirect workaround to consolidate users back into the proper M365 Group channel. Clarified calendar delegation behavior (per-user, on by default, no admin config required). Troubleshot shared calendar access issue for less-technical staff — traced root cause to calendar being hosted as a secondary calendar in a non-interactive service account mailbox (no native users), making it inaccessible for frictionless editing. Evaluated and ruled out OWA deeplink workaround (no supported parameter for targeting a specific shared calendar). Recommended migrating the calendar to an M365 Group/Team with a Channel Calendar tab to eliminate per-user permissioning and provide a native event-entry point. 1 Notices: Notes: Notes longer than 500 characters Notes: Notes longer than 500 characters
180 42021 BMS CT rclingan 6/23 1:08 pm 1:26 pm 0.30 1.00 0 25.00 Travel Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 77320 Off-site archive for NVR 0 travel for onsite visit. 0
181 42022 BMS CT rclingan 6/23 1:26 pm 1:44 pm 0.30 1.00 0 125.00 Onsite Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 77320 Off-site archive for NVR 0 onsite visit to swap last drive in NVR and bring back to office for NAS setup. 0
182 42016 BMS NMFFL rclingan 6/23 1:44 pm 1:56 pm 0.20 1.00 0 25.00 Travel Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 78811 Forensic help with computer and phone 0 Travel for onsite visit. 0
183 42015 BMS NMFFL rclingan 6/23 1:56 pm 3:07 pm 1.18 1.25 0 156.25 Onsite Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 78811 Forensic help with computer and phone 0 Accessed machine and verified date of last logon and types of files/records on machine. Machine was given to Dennis in a box not matching the computer but matching a much more modern machine. Completed documentation of findings for Dennis to present. 0
184 41754 BMS CT rclingan 6/24 8:00 am 8:49 am 0.82 1.00 0 125.00 Remote Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 77320 Off-site archive for NVR 0 Initial hardware setup of NAS install rails and drives prep rack at ATG office for NAS installation 0
185 41755 BMS MEC rclingan 6/24 8:49 am 9:05 am 0.27 1.00 0 25.00 Travel Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 77237 Miller network walk 0 travel for onsite visit 0
186 41756 BMS MEC rclingan 6/24 9:05 am 9:42 am 0.62 1.00 0 125.00 Onsite Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 77237 Miller network walk 1 7/26 CS long notes ok Site walk to check out new office and infrastructure requirements. Multi story building like the other office, we have access to a mechanical room with a telco rack that we can put equipment and server in. Passthrough hole is drilled between floors for a cable. Comcast is in "Verlyn office" where passthrough is. We will install a small rack \(min 6u\) for network switch, firewall, modem, patch panel, ups - in verlyn office. In mechanical room where server will live, we will pull network to from passthrough, install switch, ups, patch panel and shelf/server in rack. basement networking will branch from mechanical room. need to quote: * Access point * two 16 port poe switch * two patch panel * 6u rack * rackmount ups for network gear * two shelves 1 Notices: Notes: Notes longer than 500 characters Notes: Notes longer than 500 characters
187 41758 BMS AIAM rclingan 6/24 9:42 am 10:12 am 0.50 1.00 0 25.00 Travel Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 77323 New outbound truck scale PC 0 travel for onsite visit 0
188 41759 BMS AIAM rclingan 6/24 10:12 am 10:42 am 0.50 1.00 0 125.00 Onsite Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 77323 New outbound truck scale PC 0 setup outbound scale pc 0
189 41760 BMS AIAM rclingan 6/24 10:42 am 11:39 am 0.95 1.00 0 125.00 Onsite Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 77322 Replace Toolshop Access Point 1 7/26 CS travel already charged to #77323 for this client on this day onsite replacement of access point above toolshop adopt, change mesh settings to allow it to be a mesh child and disable mesh parent. 1 Notices: Work Type: No travel entry found for onsite (based on tech, date, ticket) Work Type: No travel entry found for onsite (based on tech, date, ticket)
190 41757 BMS HH rclingan 6/24 12:20 pm 12:26 pm 0.10 0.25 0 31.25 Remote Standard Technician Billable 6/22 Help Desk 2.1 BilledAgreement -Closed 77300 Raven Pacheco 0 Deleted user, assigned mailbox and onedrive to marlene as requested. 0
191 41763 BMS NMLGL rclingan 6/24 12:32 pm 12:45 pm 0.22 0.25 0 31.25 Remote Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 77321 Jenn Corp drive access 0 Added Jenn to g\_corp group and new Admin role\(for new shares when they are enabled\) for share access. 0
192 41764 BMS CT rclingan 6/24 12:45 pm 1:06 pm 0.35 0.50 0 62.50 Remote Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 77320 Off-site archive for NVR 0 install nas in rack, plug in power and ethernet. 0
193 41778 BMS HH rclingan 6/24 2:00 pm 2:52 pm 0.87 1.00 0 125.00 Remote Standard Technician Billable 6/22 Help Desk 2.1 BilledAgreement -Closed 77327 Nakeisha needs adobe 0 setup adobe on nakeisha laptop and ensure the application licenses properly. 0
194 41788 BMS CT rclingan 6/24 3:00 pm 4:46 pm 1.77 2.00 0 250.00 Remote Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 77320 Off-site archive for NVR 0 build storage pool create accounts for Off-site archive access by nvr test access test archive set auto archive event category test auto archive storage pools are both still initializing after drive swaps earlier this afternoon. Next Steps: Setup chuck access to shared drives 0
195 41798 BMS SVC rclingan 6/25 10:00 am 10:30 am 0.50 0.50 0 62.50 Remote Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 77367 Fix 5064 crystal pm issue 1 7/26 CS long notes ok **Issue:** Crystal PM \(Crystal.exe\) threw an unhandled exception when navigating to the patient page. Error: System.IO.FileLoadException — "An Application Control policy has blocked this file" \(HRESULT 0x800711C7\) on CNI\_SelectableItem.dll. **Root cause:** Windows Smart App Control \(SAC\) was enforced on this Win11 Pro workstation and blocked the unsigned Crystal DLL. Confirmed via CodeIntegrity event 3077 citing policy ID 0283ac0f-fff1-49ae-ada1-8a933130cad6 \(VerifiedAndReputableDesktop = SAC enforced\). DLL loads lazily on the patient page, which is why the app launched but crashed on chart open. SAC has no per-app/path exception, so it had to be disabled. **Resolution:** Set HKLM:\\SYSTEM\\CurrentControlSet\\Control\\CI\\Policy\\VerifiedAndReputablePolicyState = 0 \(elevated\), rebooted. Crystal now loads the patient page normally. 1 Notices: Notes: Notes longer than 500 characters Notes: Notes longer than 500 characters
196 41800 BMS HH rclingan 6/25 10:32 am 10:50 am 0.30 0.50 0 62.50 Correspondence NC Standard Technician DoNotBill 6/22 Help Desk 2.1 WrittenOff -Closed 77365 Laura Nava 0 Are providing her email and onedrive access to someone? I am not sure who would be responsible for respite employees currently. 0
197 41801 BMS HH rclingan 6/25 10:50 am 11:05 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 6/22 Help Desk 2.1 BilledAgreement -Closed 77365 Laura Nava 0 removed user, converted to shared mailbox and provided access to Robert H. for mail and onedrive. 0
198 41811 BMS MEC rclingan 6/25 10:50 am 12:50 pm 2.00 2.00 0 250.00 Remote Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 77237 Miller network walk 0 Work on network quote and design plan. create pdf floorplan gather links and product quantities 0
199 41821 BMS MEC rclingan 6/25 2:15 pm 2:45 pm 0.50 0.50 0 62.50 Remote Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 77373 a-4819 crashing 1 7/26 CS long notes ok **Ticket Summary — Lenovo Ultra 9 285 \(Arrow Lake\) BSOD** **Symptom:** BSOD CLOCK\_WATCHDOG\_TIMEOUT \(0x101\) observed 6/25, stuck at 0% \(dump failed to write\). **Investigation:** Event log review showed mixed crash history, not a single fault type: * 6/8 & 6/10: 0x116 VIDEO\_TDR\_FAILURE \(dumps written\) — GPU fault * 6/16 & 6/25: Event 41 + 6008, no dump — dumpless hangs \(incl. today's 0x101\) * WHEA-Logger: all entries ID 3 / Informational only — **no CPU machine-check errors**, so no evidence of failing CPU silicon. **Root cause \(probable\):** GPU = Arrow Lake integrated Xe \(iGPU\), so the TDRs and the watchdog timeout are the same package. Out-of-date Intel graphics driver identified as primary culprit. No hardware fault indicated. **Action taken:** Updated Intel iGPU graphics driver, and all other drivers. 1 Notices: Notes: Notes longer than 500 characters Notes: Notes longer than 500 characters
200 41823 BMS MEC rclingan 6/25 2:45 pm 3:12 pm 0.45 0.50 0 - Sales Sales DoNotBill 6/22 Help Desk 2.1 WrittenOff -Closed 77237 Miller network walk 1 7/28 CS sales role ok gather all links for products and provide to admin team to prepare final quote. 1 Notices: Work Role: Role not Standard Technician Work Role: Role not Standard Technician
201 41848 BMS IC rclingan 6/26 8:00 am 8:15 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 78689 Training user creation on spare desktop 0 added training user to computer and ensured the user does not have access to server. 0
202 41861 BMS PPT rclingan 6/26 10:00 am 10:43 am 0.72 0.75 0 93.75 Remote Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 78696 practice manage bridge terminal issues 0 worked with vendor support and celeste to fix issues with terminal. driver for terminal was not installed properly and needed to be reinstalled and terminal restarted to fix issue. 0
203 41866 BMS AIAM rclingan 6/26 12:19 pm 12:21 pm 0.03 0.25 0 31.25 Remote Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 78698 New voicemail from Crystal (505) 903-8295 0 left message for crystal, awaiting return call. 0
204 41879 BMS NMFFL rclingan 6/26 12:21 pm 12:30 pm 0.15 0.25 0 31.25 Remote Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 78709 Dock Setup for Suzette old office 0 spoke with elizabeth about the need for a setup in suzettes old office. 0
205 41905 BMS AIAM rclingan 6/26 1:00 pm 1:15 pm 0.25 0.25 0 31.25 Remote Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 78698 New voicemail from Crystal (505) 903-8295 0 assisted crystal with dan's email his login had timed out and needed credentials. 0
206 41874 BMS CT rclingan 6/26 3:00 pm 3:15 pm 0.25 0.25 0 31.25 Remote Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 77320 Off-site archive for NVR 0 spoke with chuck on the phone and got him logged into the off-site archive. 0
207 41908 BMS NMLGL rclingan 6/29 8:15 am 8:30 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 6/29 Help Desk 2.1 Billed -Closed 78749 Update Truenas software 0 completed updates on truenas software and verified connectivity and functionality 0
208 41912 BMS HH rclingan 6/29 8:30 am 10:50 am 2.33 2.50 0 312.50 Remote Standard Technician Billable 6/29 Help Desk 2.1 BilledAgreement -Closed 76540 IT questionnaire 0 Continued work on questionnaire answers, work creating access review sop and tracker. Work on creating information security policy draft 0
209 41913 BMS IC rclingan 6/29 9:25 am 9:55 am 0.50 0.50 0 62.50 Remote Standard Technician Billable 6/29 Help Desk 2.1 Billed -Closed 78743 628 Industrial Ricoh printer settings 0 Fixed printer driver settings on angelo laptop and desktop while on laptop also fixed scans and company drives and exported bluebeam preferences. install bluebeam on desktop and import preferences from laptop. 0
210 41924 BMS CTCPA rclingan 6/29 10:50 am 11:05 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 6/29 Help Desk 2.1 Billed -Closed 78758 lindsey connection issues 0 assist user with rdp connection settings after IP change and reserved ip address in gateway. 0
211 41938 BMS IC rclingan 6/29 11:21 am 11:40 am 0.32 1.00 0 25.00 Travel Standard Technician Billable 6/29 Help Desk 2.1 Billed -Closed 78743 628 Industrial Ricoh printer settings 0 travel to client site. 0
212 41939 BMS IC rclingan 6/29 11:40 am 11:56 am 0.27 1.00 0 125.00 Onsite Standard Technician Billable 6/29 Help Desk 2.1 Billed -Closed 78743 628 Industrial Ricoh printer settings 1 7/26 CS fixed onsite entered as remote onsite visit to fix printer printer does not work with WSD changed driver port to IP address instead and tested successfully. updated on angelos desktop. 0
213 41947 BMS HH rclingan 6/29 12:50 pm 1:05 pm 0.25 0.25 0 31.25 Remote Standard Technician Billable 6/29 Help Desk 2.1 BilledAgreement -Closed 78760 Gretchen Gonzales 0 Deleted user and gave access to Dorothee. 0
214 41948 BMS SONM rclingan 6/29 1:05 pm 1:20 pm 0.25 0.25 0 31.25 Remote Standard Technician Billable 6/29 Help Desk 2.1 Billed -Closed 78767 Jenna RDP / Network drive issues 0 remote in with jenna and check out rdp issues and network drive issues. fix issues with network map script on desktop. 0
215 41965 BMS JGCPA rclingan 6/29 3:55 pm 4:02 pm 0.12 0.25 0 31.25 Remote Standard Technician Billable 6/29 Help Desk 2.1 Billed -Closed 78774 Front Desk Phone Not Working 0 its showing as having dnd enabled on the backend here, can you dial \*79 and see if that fixes it. 0
216 42005 BMS SVC rclingan 6/30 1:05 pm 1:20 pm 0.25 0.25 0 31.25 Remote Standard Technician Billable 6/29 Help Desk 2.1 Billed -Closed 78807 Optos machine not connecting to server 0 worked with cruzita and a technician to restart the optos machine and see if server reconnects. 0
217 42009 BMS HH rclingan 6/30 2:00 pm 2:30 pm 0.50 0.50 0 62.50 Remote Standard Technician Billable 6/29 Help Desk 2.1 BilledAgreement -Closed 78810 New desktop for Josey 0 Submit 2 desktops for quote - same desktop with different ram and storage configurations. 0
218 42065 BMS HH rclingan 6/30 3:30 pm 5:00 pm 1.50 1.50 0 187.50 Remote Standard Technician Billable 6/29 Help Desk 2.1 BilledAgreement -Closed 78854 Zite form builder help 0 assist jesse with appscript troubleshooting on google form and assisted with zite form builder to import ir form and look at logic builder to help troubleshoot. 0

Legend:
(hover over fields for details)

Error (7)
Warning (7)
Notice (26)


Tickets with over 5 hours in the current view (8)

Hours Ticket # Company Ticket Summary
11.50 77009 OMNI Encino Metals Time Tracking
8.25 76205 HH Fw: Quote request for laptops and desktops
6.50 76540 HH IT questionnaire
6.25 76402 HH Intune Setup for android phones
6.00 76491 NMLGL Macbook Setup for Jenn
6.00 76963 IC Damian Continued issues with email
5.50 77010 OMNI OMNI Pen Testing
5.25 68336 IC New Laptops and Setups for Welding Shop & Conference Set Up


Errors

Field Message Count
Audit Done  Audit incomplete  2
Company  Company = 'BMS'  2
Work Type  No onsite entry found for travel (based on tech, date, company)  1
Work Type  No travel entry found for onsite (based on tech, date, company)  2
Total  7


Warnings

Field Message Count
Entry Status  Status = 'WrittenOff', work type not correspondence or sales  5
Notes  Duplicate notes  2
Total  7


Notices

Field Message Count
Bill  Status = 'DoNotBill', work type not correspondence or sales  5
Int Notes  Internal notes  1
Notes  Missing notes for travel  5
Notes  Notes longer than 500 characters  10
Notes  Possible exposed credentials  2
Work Role  Role not Standard Technician  2
Work Type  No travel entry found for onsite (based on tech, date, ticket)  1
Total  26


41699 - fdrewett - 6/1 9:00 am - 71682 - AMR - New vibration sensor for the mill
No travel entry found for onsite (based on tech, date, company)

41115 - fdrewett - 6/3 7:30 am - 76486 - AMR SERVER DOWN
Notes longer than 500 characters

41069 - fdrewett - 6/5 8:16 am - 76515 - Re: New Employee email
Status = 'WrittenOff', work type not correspondence or sales
Status = 'DoNotBill', work type not correspondence or sales

41068 - fdrewett - 6/5 8:30 am - 76547 - New student access
Possible exposed credentials

41215 - fdrewett - 6/10 10:04 am - 76718 - Fwd: Hosting Server Questions
Status = 'WrittenOff', work type not correspondence or sales
Status = 'DoNotBill', work type not correspondence or sales

41462 - fdrewett - 6/16 2:00 pm - 77032 - Lisa - Access to Ninja and Teams Messaging to insighnm.com
Notes longer than 500 characters

41610 - fdrewett - 6/18 10:00 am - 77009 - Encino Metals Time Tracking
Duplicate notes

42050 - fdrewett - 6/24 9:00 am - 77237 - Miller network walk
Role not Standard Technician

41767 - fdrewett - 6/24 12:00 pm - 76242 - Remote User Computer Re-assignment
Internal notes

42044 - fdrewett - 6/25 8:30 am - 77098 - Scale Camera replacements
Missing notes for travel

42045 - fdrewett - 6/25 11:00 am - 78828 - OMNI Weekly Meeting
Duplicate notes

42047 - fdrewett - 6/25 11:30 am - 78829 - Rio Rancho Truck Scale Down
Missing notes for travel

42032 - fdrewett - 6/30 1:30 pm - 78807 - Optos machine not connecting to server
Missing notes for travel

42034 - fdrewett - 6/30 3:00 pm - 78821 - ACADEMY - xray review station Down
Company = 'BMS'
Status = 'WrittenOff', work type not correspondence or sales
Status = 'DoNotBill', work type not correspondence or sales
Missing notes for travel

42033 - fdrewett - 6/30 3:30 pm - 78821 - ACADEMY - xray review station Down
Company = 'BMS'
Status = 'WrittenOff', work type not correspondence or sales
Status = 'DoNotBill', work type not correspondence or sales

41261 - ggonzales - 6/11 10:25 am - 76802 - Setup Laptop RDP
Status = 'WrittenOff', work type not correspondence or sales
Status = 'DoNotBill', work type not correspondence or sales

41667 - mleasure - 6/22 8:41 am - 77207 - New employee login and email
Possible exposed credentials

41776 - mleasure - 6/24 1:32 pm - 77324 - Intern adobe account
Notes longer than 500 characters

40839 - rclingan - 6/1 8:05 am - 76402 - Intune Setup for android phones
Notes longer than 500 characters

40840 - rclingan - 6/1 11:21 am - 76402 - Intune Setup for android phones
Notes longer than 500 characters

43238 - rclingan - 6/8 7:30 am - 76680 - printers not working after old dc shutdown
Missing notes for travel

41352 - rclingan - 6/9 7:45 am - 76669 - VPN Issues - Amanda WFH
No travel entry found for onsite (based on tech, date, company)

41357 - rclingan - 6/9 8:30 am - 76963 - Damian Continued issues with email
Notes longer than 500 characters

42389 - rclingan - 6/17 12:10 pm - 79106 - recycling pickup
No onsite entry found for travel (based on tech, date, company)
Audit incomplete

42390 - rclingan - 6/17 12:25 pm - 79106 - recycling pickup
Audit incomplete

42019 - rclingan - 6/23 10:00 am - 78812 - Shared calendar and teams chat troubleshooting
Notes longer than 500 characters

41756 - rclingan - 6/24 9:05 am - 77237 - Miller network walk
Notes longer than 500 characters

41760 - rclingan - 6/24 10:42 am - 77322 - Replace Toolshop Access Point
No travel entry found for onsite (based on tech, date, ticket)

41798 - rclingan - 6/25 10:00 am - 77367 - Fix 5064 crystal pm issue
Notes longer than 500 characters

41821 - rclingan - 6/25 2:15 pm - 77373 - a-4819 crashing
Notes longer than 500 characters

41823 - rclingan - 6/25 2:45 pm - 77237 - Miller network walk
Role not Standard Technician