Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 8:40:41 pm took 0.78 seconds version: b85cbb8 helpers: v1
Territory: BMS Month: « Jun 2026 » Company: all Ticket: all User: all Type: all Role: all Bill: all Timesheet: 6/1 6/8 6/15 6/22 6/29 [x] Board: all Entry Status: all Ticket Status: -Closed [x] Issue: all [reset] Progress: 100% (4 of 4)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 42036 | BMS | PPT | fdrewett | 6/30 | 9:00 am | 10:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78827 | Quickbooks Online Migration | 0 | Worked with Susan on cleaning up the accounting and billing shares, as well as creating an audit spreadsheet of who currently has access to all the shares coming off of the server to make sure the correct people have access to the correct shares. | 0 | |||||||
| 2 | 42032 | BMS | SVC | fdrewett | 6/30 | 1:30 pm | 2:00 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78807 | Optos machine not connecting to server | 1 | 7/26 CS missing notes not an issue here | 1 | Notices: Notes: Missing notes for travel | Notes: Missing notes for travel | |||||
| 3 | 42031 | BMS | SVC | fdrewett | 6/30 | 2:00 pm | 3:00 pm | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78807 | Optos machine not connecting to server | 0 | onsite found that the server for the optos needed to be restarted. rebooted the server and logged back in. checked the servvices. Tested the instrument and review software on the exam computers. Everything is working. | 0 | |||||||
| 4 | 42034 | BMS | BMS | fdrewett | 6/30 | 3:00 pm | 3:30 pm | 0.50 | 0.50 | 0 | 37.50 | Travel | Standard Technician | DoNotBill | 6/29 | Help Desk 2.1 | WrittenOff | -Closed | 78821 | ACADEMY - xray review station Down | 1 | 7/26 CS written off per Frank, so AOC doesn't think we will provide support in the future | 4 | Errors: Company: Company = 'BMS'; Warnings: Entry Status: Status = 'WrittenOff', work type not correspondence or sales; Notices: Bill: Status = 'DoNotBill', work type not correspondence or sales, Notes: Missing notes for travel | Company: Company = 'BMS' | Entry Status: Status = 'WrittenOff', work type not correspondence or sales | Bill: Status = 'DoNotBill', work type not correspondence or sales, Notes: Missing notes for travel | |||
| 5 | 42033 | BMS | BMS | fdrewett | 6/30 | 3:30 pm | 4:30 pm | 1.00 | 1.00 | 0 | 150.00 | Onsite | Standard Technician | DoNotBill | 6/29 | Help Desk 2.1 | WrittenOff | -Closed | 78821 | ACADEMY - xray review station Down | 1 | 7/26 CS written off per Frank, so AOC doesn't think we will provide support in the future | Met John, the new IT person for Academy on site. After some troubleshooting with the processor and review station, the issue ended up being a view filter on the review station that was only showing local scan results. Needed to change to all to view the scans that were still on the processor. | 3 | Errors: Company: Company = 'BMS'; Warnings: Entry Status: Status = 'WrittenOff', work type not correspondence or sales; Notices: Bill: Status = 'DoNotBill', work type not correspondence or sales | Company: Company = 'BMS' | Entry Status: Status = 'WrittenOff', work type not correspondence or sales | Bill: Status = 'DoNotBill', work type not correspondence or sales | ||
| 6 | 41971 | BMS | JGCPA | ggonzales | 6/30 | 8:03 am | 8:17 am | 0.23 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78780 | Qr code | 0 | Good morning Amy, Thank you for submitting this request. We have made some adjustments on our end. Please go through the setup like you have been and it should work now. If you have any questions responding to this email gets me directly. Have a great day! | 0 | |||||||
| 7 | 41972 | BMS | JGCPA | ggonzales | 6/30 | 8:18 am | 8:19 am | 0.02 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78780 | Qr code | 0 | Steps taken: * Logged into admin account * Reset Auth method * Reached out to client * Marking ticket as complete Next Steps: | 0 | |||||||
| 8 | 41916 | BMS | PPT | mleasure | 6/29 | 10:04 am | 10:06 am | 0.03 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78753 | Remove Nicole Rejda email | 0 | Celeste, We will work on deleting the email account. If a sender send this email a message they will get a bounce back that the email does not exist. Respectfully, Marc | 0 | |||||||
| 9 | 41920 | BMS | PPT | mleasure | 6/29 | 10:33 am | 10:49 am | 0.27 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78753 | Remove Nicole Rejda email | 0 | Celeste, We have deleted her account. We have also given you owner permissions to the promo email as well. Please let us know if you have any additional questions or concerns. Respectfully, Marc | 0 | |||||||
| 10 | 41921 | BMS | PPT | mleasure | 6/29 | 10:50 am | 10:55 am | 0.08 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78755 | Promo email | 0 | Fixed permissions while in Service Ticket #78753 - Remove Nicole Rejda email | 0 | |||||||
| 11 | 41908 | BMS | NMLGL | rclingan | 6/29 | 8:15 am | 8:30 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78749 | Update Truenas software | 0 | completed updates on truenas software and verified connectivity and functionality | 0 | |||||||
| 12 | 41912 | BMS | HH | rclingan | 6/29 | 8:30 am | 10:50 am | 2.33 | 2.50 | 0 | 312.50 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | BilledAgreement | -Closed | 76540 | IT questionnaire | 0 | Continued work on questionnaire answers, work creating access review sop and tracker. Work on creating information security policy draft | 0 | |||||||
| 13 | 41913 | BMS | IC | rclingan | 6/29 | 9:25 am | 9:55 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78743 | 628 Industrial Ricoh printer settings | 0 | Fixed printer driver settings on angelo laptop and desktop while on laptop also fixed scans and company drives and exported bluebeam preferences. install bluebeam on desktop and import preferences from laptop. | 0 | |||||||
| 14 | 41924 | BMS | CTCPA | rclingan | 6/29 | 10:50 am | 11:05 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78758 | lindsey connection issues | 0 | assist user with rdp connection settings after IP change and reserved ip address in gateway. | 0 | |||||||
| 15 | 41938 | BMS | IC | rclingan | 6/29 | 11:21 am | 11:40 am | 0.32 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78743 | 628 Industrial Ricoh printer settings | 0 | travel to client site. | 0 | |||||||
| 16 | 41939 | BMS | IC | rclingan | 6/29 | 11:40 am | 11:56 am | 0.27 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78743 | 628 Industrial Ricoh printer settings | 1 | 7/26 CS fixed onsite entered as remote | onsite visit to fix printer printer does not work with WSD changed driver port to IP address instead and tested successfully. updated on angelos desktop. | 0 | ||||||
| 17 | 41947 | BMS | HH | rclingan | 6/29 | 12:50 pm | 1:05 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | BilledAgreement | -Closed | 78760 | Gretchen Gonzales | 0 | Deleted user and gave access to Dorothee. | 0 | |||||||
| 18 | 41948 | BMS | SONM | rclingan | 6/29 | 1:05 pm | 1:20 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78767 | Jenna RDP / Network drive issues | 0 | remote in with jenna and check out rdp issues and network drive issues. fix issues with network map script on desktop. | 0 | |||||||
| 19 | 41965 | BMS | JGCPA | rclingan | 6/29 | 3:55 pm | 4:02 pm | 0.12 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78774 | Front Desk Phone Not Working | 0 | its showing as having dnd enabled on the backend here, can you dial \*79 and see if that fixes it. | 0 | |||||||
| 20 | 42005 | BMS | SVC | rclingan | 6/30 | 1:05 pm | 1:20 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78807 | Optos machine not connecting to server | 0 | worked with cruzita and a technician to restart the optos machine and see if server reconnects. | 0 | |||||||
| 21 | 42009 | BMS | HH | rclingan | 6/30 | 2:00 pm | 2:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | BilledAgreement | -Closed | 78810 | New desktop for Josey | 0 | Submit 2 desktops for quote - same desktop with different ram and storage configurations. | 0 | |||||||
| 22 | 42065 | BMS | HH | rclingan | 6/30 | 3:30 pm | 5:00 pm | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | BilledAgreement | -Closed | 78854 | Zite form builder help | 0 | assist jesse with appscript troubleshooting on google form and assisted with zite form builder to import ir form and look at logic builder to help troubleshoot. | 0 |
Legend:
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Errors
| Field | Message | Count |
|---|---|---|
| Company | Company = 'BMS' | 2 |
| Total | 2 | |
Warnings
| Field | Message | Count |
|---|---|---|
| Entry Status | Status = 'WrittenOff', work type not correspondence or sales | 2 |
| Total | 2 | |
Notices
| Field | Message | Count |
|---|---|---|
| Bill | Status = 'DoNotBill', work type not correspondence or sales | 2 |
| Notes | Missing notes for travel | 2 |
| Total | 4 | |