Home»Time Entries Audit loading ... generated 8/8/2026 at 7:51:21 pm took 0.87 seconds version: 1726150 helpers: v1
Territory: BMS Month: « May 2026 » Company: all Ticket: all User: all Type: all Role: all Bill: all Timesheet: 4/27 5/4 5/11 5/18 5/25 [x] Board: all Entry Status: all Ticket Status: all Issue: all [reset] Progress: 100% (7 of 7)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 40252 | BMS | AIAM | fdrewett | 5/18 | 10:30 am | 11:30 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75758 | AMR - ATM Offline | 0 | Worked with Kari over the phone and found that the server for the atm was powered off. walked her through the reboot. Resent the configuration to the ATM and tested. Spent some time looking at the logs to see if we could find the reason for the outage. looks like there was a power outage for a moment | 0 | |||||||
| 2 | 40308 | BMS | AIAM | fdrewett | 5/19 | 7:00 am | 7:30 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 0 | Travel to the client | 0 | |||||||
| 3 | 40307 | BMS | AIAM | fdrewett | 5/19 | 7:30 am | 8:30 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 1 | 7/26 CS fixed onsite entered as remote | onsite installed the vibration sensors on the bearing motors and adopting to the app. | 0 | ||||||
| 4 | 40539 | BMS | CT | fdrewett | 5/19 | 9:00 am | 9:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75813 | Time Clock Dropping off the network | 0 | Worked with Chuck over the phone and determined that the issue might be the Wi-Fi signal for the time clock. We made the decision to hardwire it for the main office. | 0 | |||||||
| 5 | 40543 | BMS | AIAM | fdrewett | 5/20 | 9:00 am | 9:30 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75823 | Meet with Keaton about AI for the yard at AMR | 1 | 7/26 CS missing notes not an issue here | 1 | Notices: Notes: Missing notes for travel | Notes: Missing notes for travel | |||||
| 6 | 40542 | BMS | AIAM | fdrewett | 5/20 | 9:30 am | 10:30 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75823 | Meet with Keaton about AI for the yard at AMR | 0 | On-site meeting with Keaton to discuss the AI project at AMR. | 0 | |||||||
| 7 | 40549 | BMS | OMNI | fdrewett | 5/21 | 8:15 am | 11:00 am | 2.75 | 2.75 | 0 | 343.75 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 76073 | Omni Time Tracking | 0 | Review of the notes for the last couple of meetings and another round of security audits using wazuh and the scripts that we used to audit the security last time. Looks like we're still in the same state of having some unpatched vulnerabilities. Worked on getting the things ordered up for Encino Metals after the Amazon account was canceled. | 0 | |||||||
| 8 | 40551 | BMS | AIAM | fdrewett | 5/21 | 11:30 am | 12:30 pm | 1.00 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75823 | Meet with Keaton about AI for the yard at AMR | 0 | Travel time for onsite visit. | 0 | |||||||
| 9 | 40550 | BMS | AIAM | fdrewett | 5/21 | 12:30 pm | 2:00 pm | 1.50 | 1.50 | 0 | 187.50 | Onsite | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75823 | Meet with Keaton about AI for the yard at AMR | 1 | 7/26 CS fixed onsite entered as remote | On-site meeting with Keaton and his buddy that is super into AI. His friend started building a super base and for-sale cloud accounts, as well as setting up Claude on Keaton's Mac Mini. Sounds like the Kyle is going to set up a notion to start tracking the progress and goals of this project. | 0 | ||||||
| 10 | 40553 | BMS | EN | fdrewett | 5/21 | 2:00 pm | 2:30 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75972 | Fwd: ex novo-- teraservice issue | 1 | 7/26 CS marked as Billable per Frank | Travel time for onsite visit. | 0 | ||||||
| 11 | 40552 | BMS | EN | fdrewett | 5/21 | 2:30 pm | 3:45 pm | 1.25 | 1.25 | 0 | 156.25 | Onsite | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75972 | Fwd: ex novo-- teraservice issue | 1 | 7/26 CS marked as Billable per Frank (there's no time entry for Ryan on this ticket) | On site with Ryan at Ex Novo. Not billing for my time. | 0 | ||||||
| 12 | 40438 | BMS | SVC | ggonzales | 5/21 | 9:35 am | 9:45 am | 0.17 | 0.25 | 0 | 31.25 | Admin | Standard Technician | DoNotBill | 5/18 | Help Desk 2.1 | WrittenOff | -Closed | 75304 | Quote for new desktop PC | 1 | 7/30 fixed 'IDK' work type (best guess; not reviewed w/ GG or FD) | Steps taken: * Ticket review with Team * Scheduled time for work Next Steps: * Provision steps and get Rmm on the devices for deployment | 2 | Warnings: Entry Status: Status = 'WrittenOff', work type not correspondence or sales; Notices: Bill: Status = 'DoNotBill', work type not correspondence or sales | Entry Status: Status = 'WrittenOff', work type not correspondence or sales | Bill: Status = 'DoNotBill', work type not correspondence or sales | |||
| 13 | 40249 | BMS | SBI | rclingan | 5/18 | 10:29 am | 10:37 am | 0.13 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75755 | Need Help on Possible Virus on Asset Tag #A-4727 | 0 | Fix bogus virus notifications | 0 | |||||||
| 14 | 40265 | BMS | NMLGL | rclingan | 5/18 | 12:58 pm | 1:13 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75767 | Kathy needs access to giovanna email while she is out to get phones ordered | 0 | Provide kathy with delegate access to giovanna email and log kathy back into her workstation | 0 | |||||||
| 15 | 40267 | BMS | NMFFL | rclingan | 5/18 | 1:22 pm | 1:52 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75770 | A-4853 Issues | Screen Flickering | Adobe Issues | WinApps(Start menu, explorer etc) | 0 | Ran SFC /scannow as well as dism and cleared corrupt files, restart and test if issues persist. | 0 | |||||||
| 16 | 40283 | BMS | IC | rclingan | 5/18 | 2:00 pm | 3:45 pm | 1.75 | 1.75 | 0 | 218.75 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75777 | Install project on johns laptop | Clean up laptop | 0 | Worked with courtney to remove old expired ninja agent, enable johns account for active directory, reset passwords for email and john, removed 32 bit versions of office apps, installed 64 bit version of project and office, ensure apps launch and are licensed properly. | 0 | |||||||
| 17 | 40301 | BMS | SVC | rclingan | 5/19 | 8:52 am | 9:08 am | 0.27 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75815 | A-4449 Crystal PM not opening | 0 | Worked with Evie to troubleshoot crystalPM issues, it was showing invalid code for the software. restarted computer and pulled new version of code from server by reopening application and ensuring it downloads and installs fully. | 0 | |||||||
| 18 | 40316 | BMS | HH | rclingan | 5/19 | 9:08 am | 11:05 am | 1.95 | 2.00 | 0 | 300.00 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Cleanup of accounting sharepoint by archiving data based on folder color code created by Josie. Meeting to discuss plans and action to clean this up | 0 | |||||||
| 19 | 40319 | BMS | HH | rclingan | 5/19 | 11:49 am | 12:19 pm | 0.50 | 0.50 | 0 | 75.00 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | join to autopilot and wipe connies nebraska laptop | 0 | |||||||
| 20 | 40370 | BMS | SVC | rclingan | 5/19 | 1:08 pm | 1:38 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75882 | Issues with crystal after update for some machines | 0 | Fix issues with machine not updating crystal due to windows defender false positive flag on crystal updater. | 0 | |||||||
| 21 | 40376 | BMS | HH | rclingan | 5/19 | 1:30 pm | 2:00 pm | 0.50 | 0.50 | 0 | 75.00 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | continued setup of connie machine | 0 | |||||||
| 22 | 40374 | BMS | JGCPA | rclingan | 5/19 | 2:00 pm | 3:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75884 | Christina PC out of space | 0 | Removed duplicate config files and other items that were taking up unnecessary space on the disc. Freed up 50gb of space. | 0 | |||||||
| 23 | 40340 | BMS | PPT | rclingan | 5/19 | 3:04 pm | 3:19 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75839 | Access request | 1 | 7/26 CS exposed creds not an issue here per Frank | These users have been created with the default password. Email:smendez@paradigmnm.com Server:belenpt\\smendez Email:agutierrez@paradigmnm.com Server:belenpt\\agutierrez Paradigm123! it will have them change it on first sign in. | 1 | Notices: Notes: Possible exposed credentials | Notes: Possible exposed credentials | ||||
| 24 | 40369 | BMS | SVC | rclingan | 5/19 | 3:45 pm | 5:00 pm | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75855 | Crystal PM upload error | 0 | work with crystal to repair database after power outage caused database corruptions. | 0 | |||||||
| 25 | 40366 | BMS | IC | rclingan | 5/20 | 8:10 am | 8:40 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75879 | Setup Tommy on a-4935 | 0 | Created active directory profile for Tommy setup profile on desktop check in with courtney on office licensing - she is going to update his office license. | 0 | |||||||
| 26 | 40367 | BMS | HH | rclingan | 5/20 | 8:15 am | 8:30 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | BilledAgreement | -Closed | 75880 | Robert Printers not working | 0 | Set ninja custom field location to aoc annex and gateway as robert floats between locations run printer remediation script to fix printers and remove housing printer as it is unnecessary for robert | 0 | |||||||
| 27 | 40368 | BMS | HH | rclingan | 5/20 | 8:45 am | 8:45 am | 0.00 | 0.00 | 0 | - | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | BilledAgreement | -Closed | 75880 | Robert Printers not working | 0 | Check in with robert to see if he can check his printer and let me know if it is still in an error state. | 0 | |||||||
| 28 | 40380 | BMS | HH | rclingan | 5/20 | 9:21 am | 9:22 am | 0.02 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | BilledAgreement | -Closed | 75886 | Drive Access for new hire | 0 | Reached out to client to see if we can get on the computer and check drive sync. | 0 | |||||||
| 29 | 40387 | BMS | HH | rclingan | 5/20 | 9:30 am | 10:06 am | 0.60 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | BilledAgreement | -Closed | 75886 | Drive Access for new hire | 0 | worked with client to setup workstation for new hire to include printer deployment and drive sync as well as some application cleanup. | 0 | |||||||
| 30 | 40389 | BMS | JGCPA | rclingan | 5/20 | 10:14 am | 10:18 am | 0.07 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | NoCharge | 5/18 | Help Desk 2.1 | Billed | -Closed | 75888 | Phone | 0 | Good morning! We need to add your home IP address to the firewall, on your home pc \( not the remote desktop \) can you please google what is my ip address and let me know what your ipv4 public address is. if you see 23.31.115.77 you are doing it from the remote desktop. It will be a different number. | 0 | |||||||
| 31 | 40391 | BMS | JGCPA | rclingan | 5/20 | 10:22 am | 10:24 am | 0.03 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75888 | Phone | 0 | Updated firewall rules in digital ocean to allow client home ip address to access PBX. The phone should be working now. | 0 | |||||||
| 32 | 40428 | BMS | IC | rclingan | 5/21 | 8:05 am | 8:20 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75906 | Access to payroll drive | 0 | Added Damian to the payroll access group. He should just need to logout and back into his computer for the changes to take effect | 0 | |||||||
| 33 | 42496 | BMS | NMLGL | rclingan | 5/22 | 10:20 am | 10:36 am | 0.27 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 76008 | Fw: Computer Set up | 0 | travel for onsite visit | 0 | |||||||
| 34 | 42497 | BMS | NMLGL | rclingan | 5/22 | 10:36 am | 11:30 am | 0.90 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 76008 | Fw: Computer Set up | 0 | onsite visit to setup giovanna and move some stuff to new desk | 0 | |||||||
| 35 | 40579 | BMS | SVC | rclingan | 5/22 | 11:48 am | 2:00 pm | 2.20 | 2.25 | 0 | 281.25 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75304 | Quote for new desktop PC | 0 | unbox and begin provisioning of desktops | 0 | |||||||
| 36 | 41082 | BMS | NMLGL | rclingan | 5/22 | 2:00 pm | 2:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75341 | New Employees | 0 | Created new user accounts and sent information to Client. | 0 |
Legend:
(hover over fields for details)
Warnings
| Field | Message | Count |
|---|---|---|
| Entry Status | Status = 'WrittenOff', work type not correspondence or sales | 1 |
| Total | 1 | |
Notices
| Field | Message | Count |
|---|---|---|
| Bill | Status = 'DoNotBill', work type not correspondence or sales | 1 |
| Notes | Missing notes for travel | 1 |
| Notes | Possible exposed credentials | 1 |
| Total | 3 | |