Home»Time Entries Audit loading ... generated 8/8/2026 at 7:51:20 pm took 0.86 seconds version: 1726150 helpers: v1
Territory: BMS Month: « May 2026 » Company: all Ticket: all User: all Type: all Role: all Bill: all Timesheet: 4/27 5/4 5/11 5/18 5/25 [x] Board: all Entry Status: all Ticket Status: all Issue: all [reset] Progress: 100% (10 of 10)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 39993 | BMS | JGCPA | fdrewett | 5/11 | 8:00 am | 8:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 75501 | VPN Setup for Lindsey | 0 | worked with Lindsey on installing the new vpn and testing the connection to the server | 0 | |||||||
| 2 | 39996 | BMS | TSSNM | fdrewett | 5/11 | 8:30 am | 9:00 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 75502 | Front Desk Offline | 0 | Travel to the clients | 0 | |||||||
| 3 | 39995 | BMS | TSSNM | fdrewett | 5/11 | 9:00 am | 10:00 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 75502 | Front Desk Offline | 0 | On-Site - The Front Desk 8 port switch was DOA. Replaced with one from stock. Need to see if we can RMA the old one | 0 | |||||||
| 4 | 39998 | BMS | AIAM | fdrewett | 5/11 | 10:30 am | 11:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 75511 | Pam Access to the Payroll Shared Box | 0 | Remoted in to A-4714 to get Pam logged in to her email. updated the shared mailbox settings - added Pam read and send | 0 | |||||||
| 5 | 40085 | BMS | AIAM | fdrewett | 5/11 | 1:30 pm | 2:00 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 75582 | wire chop building offline? | 1 | 7/26 CS fixed onsite entered as remote | Travel to the clients. | 0 | ||||||
| 6 | 40084 | BMS | AIAM | fdrewett | 5/11 | 2:00 pm | 3:00 pm | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 75582 | wire chop building offline? | 0 | One site found that the building was losing power due to an air compressor kicking online, causing a momentary drop in voltage. Let Bill and Aubrey know. Bill said he was going to have the guys upgrade the circuit. | 0 | |||||||
| 7 | 40131 | BMS | AIAM | fdrewett | 5/12 | 12:00 pm | 12:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 1 | 7/26 CS notes containing "onsite" not an issue here | Call with Support from Doge. They requested that the sensors be installed and adopted before the next step. Called Richard and he is going to install the sensors and asked me to be onsite at 7am tomorrow | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | ||||
| 8 | 40133 | BMS | NMFFL | fdrewett | 5/12 | 4:00 pm | 4:30 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 79823 | Printer for Elizabeth, Adobe apps for Kat | 1 | 7/26 CS fixed previous notes ("travel to") etc, entry moved to newly created NMFFL ticket per Frank | 1 | Notices: Notes: Missing notes for travel | Notes: Missing notes for travel | |||||
| 9 | 40132 | BMS | NMFFL | fdrewett | 5/12 | 4:30 pm | 5:30 pm | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 79823 | Printer for Elizabeth, Adobe apps for Kat | 1 | 7/28 CS entry moved to newly created NMFFL ticket per Frank, fixed onsite entered as remote | checked out a printer for Elizabeth repaired office and adobe apps for Kat | 0 | ||||||
| 10 | 40129 | BMS | AIAM | fdrewett | 5/13 | 7:00 am | 8:00 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 0 | On-Site to meet with Richard. Richard was unavailable and the sensors were not installed | 0 | |||||||
| 11 | 40112 | BMS | SSS | fdrewett | 5/13 | 11:51 am | 11:53 am | 0.03 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | DoNotBill | 5/11 | Help Desk 2.1 | WrittenOff | -Closed | 75617 | New Voicemail from 5052380504 - OREILLY,FAGAN | 0 | Call to the left a message for Fagan. | 0 | |||||||
| 12 | 40126 | BMS | CTCPA | fdrewett | 5/13 | 4:07 pm | 4:08 pm | 0.02 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | DoNotBill | 5/11 | Help Desk 2.1 | WrittenOff | -Closed | 75615 | New Connection issues | 0 | called and left a message for Crystal | 0 | |||||||
| 13 | 40130 | BMS | AIAM | fdrewett | 5/13 | 6:45 pm | 7:00 pm | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 1 | 7/26 CS fixed (cleared out) previous notes ("travel to") | 1 | Notices: Notes: Missing notes for travel | Notes: Missing notes for travel | |||||
| 14 | 40530 | BMS | OMNI | fdrewett | 5/14 | 10:00 am | 11:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 76073 | Omni Time Tracking | 0 | Weekly meeting for OMNI. | 0 | |||||||
| 15 | 40533 | BMS | AIAM | fdrewett | 5/14 | 11:30 am | 12:00 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 76074 | On-Site for a couple of issues at Main. | 0 | Travel time for onsite visit. | 0 | |||||||
| 16 | 40532 | BMS | AIAM | fdrewett | 5/14 | 12:00 pm | 2:00 pm | 2.00 | 2.00 | 0 | 250.00 | Onsite | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 76074 | On-Site for a couple of issues at Main. | 0 | * Installed the new Fujitsu scanners. * Set up a second monitor for Pam. * Worked with Crystal and Rebecca on remote access. * Picked up a laptop for Richard. | 0 | |||||||
| 17 | 40531 | BMS | AIAM | fdrewett | 5/14 | 2:00 pm | 3:30 pm | 1.50 | 1.50 | 0 | 187.50 | Onsite | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 74900 | Bosque Farms - Need replacement APs for the watchfire sign | 1 | 7/26 CS travel already charged to #76074 for this client on this day | On site to check the condition of the access points for the wireless bridge between the digital sign and the office. Looks like the building side failed. Also replaced the printer on scale number one with an Epson from stock. | 1 | Notices: Work Type: No travel entry found for onsite (based on tech, date, ticket) | Work Type: No travel entry found for onsite (based on tech, date, ticket) | ||||
| 18 | 40173 | BMS | PPT | fdrewett | 5/15 | 9:30 am | 10:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 75662 | PTA Student | 1 | 7/26 CS exposed creds not an issue here per Frank | Amber Jones Google: ajones@paradigmnm.com Paradigm123! Server Login: ajones Paradigm123! Amber is good to go. Let us know if you have any trouble on Monday. | 1 | Notices: Notes: Possible exposed credentials | Notes: Possible exposed credentials | ||||
| 19 | 40017 | BMS | IC | mleasure | 5/11 | 1:00 pm | 3:11 pm | 2.18 | 2.25 | 0 | 281.25 | Remote | Standard Technician | Billable | 5/11 | Projects | ReadyToBill | In Progress | 73519 | GPO Cleanup | 1 | 7/26 CS board ok | worked with Frank Troubleshooting issues with FSMO roles and printing | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 20 | 39992 | BMS | HH | rclingan | 5/11 | 8:30 am | 10:15 am | 1.75 | 1.75 | 0 | 262.50 | Remote | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Migration continued cleanups - troubleshoot issues with housing distribution list - no issues, clarify correct email to send to with users. check dorothee email migration issues assist with new user creation and remind of template for new user creation add to groups restart email migration for dorothee to ensure no missed emails - report showed 2 with errors will need clarification from dorothee when she returns friday. | 0 | |||||||
| 21 | 42484 | BMS | HH | rclingan | 5/11 | 11:00 am | 12:00 pm | 1.00 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | help jesse and arias with adobe after migration | 0 | |||||||
| 22 | 42485 | BMS | HH | rclingan | 5/12 | 9:00 am | 3:30 pm | 6.50 | 6.50 | 0 | 812.50 | Remote | Standard Technician | Billable | 5/11 | Help Desk 2.1 | BilledAgreement | -Closed | 79150 | Security incident with Laura Carlson email | 0 | work to setup huntress itdr conditional access policies to stop token theft cleanup fallout of user account compromise including removing external users added | 0 | |||||||
| 23 | 42486 | BMS | HH | rclingan | 5/13 | 8:00 am | 1:00 pm | 5.00 | 5.00 | 0 | 750.00 | Remote | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | accounting file path too long issues help jesse with wifi at gateway assist debbie with desktop issues assist connie with onedrive sync issues-revealing accounting file path too long issues audit accounting files and determine the extent of cleanup needed. | 0 | |||||||
| 24 | 42488 | BMS | HH | rclingan | 5/13 | 3:00 pm | 3:45 pm | 0.75 | 0.75 | 0 | 112.50 | Remote | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | work on audit of accounting files and formulate initial move/cleanup plan. | 0 | |||||||
| 25 | 42493 | BMS | HH | rclingan | 5/14 | 8:00 am | 9:54 am | 1.90 | 2.00 | 0 | 300.00 | Remote | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 1 | 7/26 CS duplicate notes not an issue here | continued work setting up laptops from inventory into microsoft from google | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | ||||
| 26 | 42489 | BMS | HH | rclingan | 5/14 | 9:54 am | 10:12 am | 0.30 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | travel to gateway center for onsite visit | 0 | |||||||
| 27 | 42490 | BMS | HH | rclingan | 5/14 | 10:12 am | 10:42 am | 0.50 | 1.00 | 0 | 150.00 | Onsite | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | onsite visit to assit delena with calendar issues google calendar added instead of microsoft calendar | 0 | |||||||
| 28 | 42492 | BMS | HH | rclingan | 5/14 | 11:07 am | 11:49 am | 0.70 | 0.75 | 0 | 112.50 | Remote | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 1 | 7/26 CS duplicate notes not an issue here | continued work setting up laptops from inventory into microsoft from google | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | ||||
| 29 | 42494 | BMS | HH | rclingan | 5/15 | 8:00 am | 10:00 am | 2.00 | 2.00 | 0 | 300.00 | Remote | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | work with jesse on autopilot enrollment process and show him how to run through it for remaining laptops in inventory | 0 | |||||||
| 30 | 42495 | BMS | HH | rclingan | 5/15 | 11:00 am | 3:40 pm | 4.67 | 4.75 | 0 | 712.50 | Remote | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | work with jesse on autopilot enrollment process and show him how to run through it for remaining laptops in inventory work on file path too long issues and distribution lists | 0 |
Legend:
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Tickets with over 5 hours in the current view (2)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 19.00 | 71559 | HH | Migration to M365 Time Tracking |
| 6.50 | 79150 | HH | Security incident with Laura Carlson email |
Warnings
| Field | Message | Count |
|---|---|---|
| Notes | Duplicate notes | 2 |
| Work Type | Possible onsite/remote mismatch (work type vs notes) | 1 |
| Total | 3 | |
Notices
| Field | Message | Count |
|---|---|---|
| Board | Board not 'Help Desk' or 'Help Desk 2.1' | 1 |
| Notes | Missing notes for travel | 2 |
| Notes | Possible exposed credentials | 1 |
| Work Type | No travel entry found for onsite (based on tech, date, ticket) | 1 |
| Total | 5 | |