Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 8:40:08 pm took 0.68 seconds version: b85cbb8 helpers: v2
Territory: BMS Month: « Apr 2026 » Company: all Ticket: all User: all Type: all Role: all Bill: all Timesheet: 3/30 4/6 4/13 4/20 4/27 [x] Board: all Entry Status: all Ticket Status: all Issue: all [reset] Progress: 0% (0 of 22)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 39094 | BMS | NMLGL | dlovato | 4/21 | 11:05 am | 11:27 am | 0.37 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74538 | Ediscovery Help | 0 | * Called Giovanna * She has approximately 5,000 emails to review * It doesn't sound like searching or redaction will be needed, thus higher tier eDiscovery tools aren't needed * Recommended reviewing with a software called PST Viewer Pro * It can be set up to have a 15 day trial. * She is currently in the middle of a project but will reach out when she's ready to proceed * Download link: [Pst Viewer Pro|Outlook email viewer](https://www.pstviewer.com/) | 0 | |||||||
| 2 | 39252 | BMS | NMLGL | dlovato | 4/23 | 2:57 pm | 3:27 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74755 | Nm local government law - Lisa page outlook issues and c drive full | 0 | * Contacted Lisa * Ran WinDirStat * Found a ~65GB file at C:\\ProgramData\\Microsoft\\Windows\\CapabilityAccessManager\\ * Researched and it is safe to delete * Stopped Capability Access Manager service * Deleted file * Restarted Service * Lisa will reach out if issue returns * Closing ticket | 0 | |||||||
| 3 | 38988 | BMS | CT | fdrewett | 4/20 | 7:00 am | 8:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74499 | Huntress ITDR Incident #2093168 — Critical — Courageous Transformations | 0 | Huntress ITDR Incident #2093168 — Critical — Courageous Transformations Incident: https://bms.huntress.io/org/295830/infection\_reports/2093168 Summary: Huntress detected a successful suspicious authentication to M365 account charlotteb@couragenm.com on 2026-04-20 12:51:16 UTC from 47.253.180.189 \(Alibaba Cloud - US, Virginia\) using user agent axios/1.15.0 against the OfficeHome application. Device was non-compliant/unmanaged. Axios UA is associated with Phishing-as-a-Service kits and automated credential validation / session hijacking. Huntress auto-revoked sessions and disabled the identity. IOCs: - User: charlotteb@couragenm.com - Src IP: 47.253.180.189 \(Alibaba Cloud - US\) - User Agent: axios/1.15.0 - Session ID: 00401e2a-2a11-ede3-62cf-26b1d4d97c1e - App: OfficeHome \(4765445b-32c6-49b0-83e6-1d93765276ca\) - Device: Non-compliant, Unmanaged Remediation actions completed: 1\. Contained account in M365 admin center — reset password to a new strong value, blocked sign-in, and initiated sign-out to revoke all refresh tokens\. 2\. Verified per-user MFA status: Enforced\. 3\. Audited registered MFA / authentication methods in Entra for charlotteb — no unfamiliar phone numbers, Authenticator registrations, or alternate emails\. No attacker-registered methods present\. 4\. Reviewed Entra sign-in logs for the user — no additional suspicious successful sign-ins identified beyond the Huntress-flagged event; no 'Previously satisfied' MFA from foreign IPs observed\. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | |||||
| 4 | 39002 | BMS | OMNI | fdrewett | 4/20 | 7:00 am | 8:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74394 | Omni Weekly Meeting | 0 | Check in with Sal and Karri at AMR. Verified the computers that were off over the weekend came back online and connected to the new server | 0 | |||||||
| 5 | 38999 | BMS | PPT | fdrewett | 4/20 | 8:00 am | 8:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74497 | New voicemail from (505) 861-1200 | 0 | worked with Peter on his remote desktop issue and a call to Sarah in Belen | 0 | |||||||
| 6 | 39001 | BMS | JGCPA | fdrewett | 4/20 | 8:30 am | 8:36 am | 0.10 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | DoNotBill | 4/20 | Help Desk 2.1 | WrittenOff | -Closed | 74503 | Voicemail | 0 | Frank Drewett Mon 04/20/2026 8:32 AM UTC-06 called and left a message for Amy Called the main line and they said they figured out the issue with VM Contact info for Ambitions Consulting Group 505-386-0123 support email support@ambitionsgroup.com The old Black Moon email still works too help@blackmoon.systems if needed my cell is 505-273-9685 and frank@ambitionsgroup.com | 0 | |||||||
| 7 | 39003 | BMS | HH | fdrewett | 4/20 | 8:30 am | 8:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | BilledAgreement | -Closed | 74504 | Alyssa Sanchez | 0 | She has been deactivated. Thanks Patricia! ---- Alyssa Sanchez alyssas@headinghome.org Suspended by admin Last sign in: 4 days ago Created: Mar 16, 2026 | 0 | |||||||
| 8 | 39007 | BMS | AIAM | fdrewett | 4/20 | 9:01 am | 9:06 am | 0.08 | 0.10 | 0 | - | Correspondence NC | Standard Technician | NoCharge | 4/20 | Help Desk 2.1 | WrittenOff | -Cancelled | 74509 | Test Ticket | 0 | test reply | 2 | Errors: Billed: Billed time not rounded to 15 minutes; Notices: Bill: Status = 'NoCharge' | Billed: Billed time not rounded to 15 minutes | Bill: Status = 'NoCharge' | ||||
| 9 | 39012 | BMS | PPT | fdrewett | 4/20 | 9:30 am | 10:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74523 | Yuliana - Remote access not working on A-4580 | 0 | Remoted into A-4580. Configured remote access via vpn. Called and tested with Yuliana | 0 | |||||||
| 10 | 39041 | BMS | MC | fdrewett | 4/20 | 2:15 pm | 2:30 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74539 | Email Updates Needed | 0 | converted the mailbox \(__robyn@mechcon.org__\) to a sharedbox and added Jaime \(__jaime@mechcon.org__\). | 0 | |||||||
| 11 | 39083 | BMS | IC | fdrewett | 4/20 | 2:30 pm | 3:00 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74543 | New Office - Electricians cut the feed to the outdoor ap | 0 | Travel to the client location | 0 | |||||||
| 12 | 39082 | BMS | IC | fdrewett | 4/20 | 3:00 pm | 4:30 pm | 1.50 | 1.50 | 0 | 187.50 | Onsite | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74543 | New Office - Electricians cut the feed to the outdoor ap | 0 | Onsite - repairing the data drop for the exterior AP | 0 | |||||||
| 13 | 39071 | BMS | PPT | fdrewett | 4/21 | 7:45 am | 8:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74570 | SV - Scanner not working Front Desk Middle | 0 | reinstalled the driver. same issue. Found that it was using a funky location for the temp scan files that it did not have write access to | 0 | |||||||
| 14 | 39070 | BMS | AIAM | fdrewett | 4/21 | 8:00 am | 9:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74316 | New Laptop for Crystal | 0 | Worked with Crystal on getting the remote access to the new laptop finalized. got access to the google account for password &bookmark sync | 0 | |||||||
| 15 | 39073 | BMS | OMNI | fdrewett | 4/21 | 9:00 am | 10:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74566 | AMR - Time off on the new server | 0 | Worked with Jim on an issue with the transfers between amr and main. checked the time on the server and it looks good. there must be a setting in the app that controls the time. Jim is going to dig in with Kevin | 0 | |||||||
| 16 | 39081 | BMS | IC | fdrewett | 4/21 | 10:00 am | 10:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74575 | Missing Files on the server | 0 | remoted in and copied over the data from the "archive folder" from before the move to the new file share | 0 | |||||||
| 17 | 39109 | BMS | TFF | fdrewett | 4/21 | 1:00 pm | 1:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74583 | Spam Email | 0 | adjusted the spam filter in M365 | 0 | |||||||
| 18 | 39111 | BMS | PPT | fdrewett | 4/21 | 3:04 pm | 3:09 pm | 0.08 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74582 | Email password reset | 0 | Reset Sarah Erhart google account password to a temp password | 0 | |||||||
| 19 | 39114 | BMS | IC | fdrewett | 4/21 | 3:15 pm | 4:15 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/20 | Projects | ReadyToBill | In Progress | 73520 | Update Static DNS References | 0 | Cleaned up the dns entries on the workstations with static ip addresses | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | |||||
| 20 | 39147 | BMS | HH | fdrewett | 4/22 | 8:30 am | 9:00 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Travel to | 2 | Errors: Notes: Incomplete notes for travel, Work Type: No onsite entry found for travel (based on tech, date, company) | Notes: Incomplete notes for travel, Work Type: No onsite entry found for travel (based on tech, date, company) | |||||
| 21 | 39146 | BMS | HH | fdrewett | 4/22 | 9:00 am | 10:00 am | 1.00 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Onsite meeting with Jesse and Ryan. Melissa was remote. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 22 | 39154 | BMS | NMLGL | fdrewett | 4/22 | 11:20 am | 11:25 am | 0.08 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | DoNotBill | 4/20 | Help Desk 2.1 | WrittenOff | -Closed | 74213 | NMLGL - Charles email issues on iphone. | 0 | Called and left a message for Charles | 0 | |||||||
| 23 | 39153 | BMS | MC | fdrewett | 4/22 | 11:30 am | 11:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74683 | Robyn Email | 0 | Added the auto-reply. let us know if you need anything else. Frank | 0 | |||||||
| 24 | 39254 | BMS | SBI | fdrewett | 4/22 | 12:15 pm | 12:45 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74585 | Fw: Drive Swap In TriCaster | 0 | 1 | Notices: Notes: Missing notes for travel | Notes: Missing notes for travel | ||||||
| 25 | 39253 | BMS | SBI | fdrewett | 4/22 | 12:45 pm | 2:00 pm | 1.25 | 1.25 | 0 | 156.25 | Onsite | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74585 | Fw: Drive Swap In TriCaster | 0 | drive swap for the tricaster | 0 | |||||||
| 26 | 39256 | BMS | AIAM | fdrewett | 4/22 | 3:00 pm | 3:15 pm | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74698 | New voicemail from Acme Main (505) 345-2457 | 0 | 1 | Notices: Notes: Missing notes for travel | Notes: Missing notes for travel | ||||||
| 27 | 39255 | BMS | AIAM | fdrewett | 4/22 | 3:15 pm | 4:15 pm | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74698 | New voicemail from Acme Main (505) 345-2457 | 0 | On-Site for Paula's computer not starting up. Looks like the issue was trying to find the power button. it was hidding behind her plant. check in with Bill Karr | 0 | |||||||
| 28 | 39336 | BMS | HH | fdrewett | 4/24 | 8:15 am | 2:00 pm | 5.75 | 5.75 | 0 | 862.50 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | BitTitan MigrationWiz environment build-out for the Google Workspace to Microsoft 365 migration. Configured the Google Workspace source endpoint: created the GCP project, created the service account and JSON key, enabled the Gmail, Drive, Calendar, Contacts and Admin SDK APIs, and granted domain-wide delegation for the BitTitan OAuth scopes. Configured the Microsoft 365 destination endpoint: registered the MigrationWiz application in Entra ID, granted modern authentication consent, and provisioned the dedicated migration admin account. Extended troubleshooting of the Microsoft consent and authentication flow before Verify Credentials would pass against both endpoints. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | |||||
| 29 | 39115 | BMS | IC | mleasure | 4/21 | 2:59 pm | 3:42 pm | 0.72 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 4/20 | Projects | ReadyToBill | In Progress | 73519 | GPO Cleanup | 0 | Reviewing GPOs found printers need to migrate to new domain Installed Print management 3 printers need installed and mapped to new server. | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | |||||
| 30 | 39240 | BMS | PPT | mleasure | 4/23 | 1:22 pm | 2:00 pm | 0.63 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74758 | Disable users Jenessa Serna and Leticia Lopez | 0 | Logged into Google admin and suspended both users. | 0 | |||||||
| 31 | 39042 | BMS | HH | rclingan | 4/20 | 8:00 am | 9:20 am | 1.33 | 1.50 | 0 | 225.00 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | worked on transition document to add requested changes | 0 | |||||||
| 32 | 39043 | BMS | NMFFL | rclingan | 4/20 | 9:20 am | 9:35 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74514 | Phone issues | 0 | worked with elizabeth and suzette to power cycle fiber modem, pbx and switches | 0 | |||||||
| 33 | 39044 | BMS | NMLGL | rclingan | 4/20 | 9:35 am | 10:45 am | 1.17 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 4/20 | Projects | ReadyToBill | >Closed | 73803 | Assemble Hardware | 0 | finish assembly of hardware | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | |||||
| 34 | 39048 | BMS | HH | rclingan | 4/20 | 11:05 am | 2:57 pm | 3.87 | 4.00 | 0 | 600.00 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | final work on transition document clean up and test vms for training session tomorrow ensure agenda for training is complete changed baseline policies for pin requirement, default search engines and sharepoint sync | 0 | |||||||
| 35 | 39131 | BMS | IC | rclingan | 4/20 | 3:03 pm | 3:24 pm | 0.35 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74543 | New Office - Electricians cut the feed to the outdoor ap | 0 | travel for onsite visit | 0 | |||||||
| 36 | 39133 | BMS | IC | rclingan | 4/20 | 3:24 pm | 4:11 pm | 0.78 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74543 | New Office - Electricians cut the feed to the outdoor ap | 0 | restored outdoor access point connection walk jobsite and determine any additional materials that need to be purchased to finish job we need to order more keystones and some 2 port faceplates. | 0 | |||||||
| 37 | 39129 | BMS | HH | rclingan | 4/21 | 7:20 am | 7:40 am | 0.33 | 0.50 | 0 | 75.00 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Travel for onsite visit. | 2 | Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 38 | 39125 | BMS | HH | rclingan | 4/21 | 7:40 am | 1:15 pm | 5.58 | 5.75 | 0 | 862.50 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | onsite for training session and begin the transition for the accounting department to include melanie and josie pc's | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 39 | 39126 | BMS | NMFFL | rclingan | 4/21 | 2:00 pm | 2:15 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74224 | Network Upgrades | 0 | follow up meeting with segra to confirm details for ISP transition and phones | 0 | |||||||
| 40 | 39127 | BMS | HH | rclingan | 4/21 | 2:15 pm | 3:12 pm | 0.95 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | onsite continued, work on debbie pc, computer is on its last legs. confirmed with connie that we will order a new pc for debbie and set her up on the new pc with microsoft when it comes in and leave her on google with the current pc for now. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 41 | 39130 | BMS | HH | rclingan | 4/21 | 3:28 pm | 4:00 pm | 0.53 | 0.75 | 0 | - | Sales | Sales | DoNotBill | 4/20 | Sales | WrittenOff | >Closed | 74615 | New Computer for the CFO | 0 | get quote items together discuss stock qty of unit with lucas ordered item | 2 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1', Work Role: Role not Standard Technician | Board: Board not 'Help Desk' or 'Help Desk 2.1', Work Role: Role not Standard Technician | |||||
| 42 | 39135 | BMS | HH | rclingan | 4/22 | 8:25 am | 8:41 am | 0.27 | 0.50 | 0 | 75.00 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | worked to fix device lock requirements in policy. changed from 14 -> 8 | 0 | |||||||
| 43 | 39173 | BMS | HH | rclingan | 4/22 | 8:45 am | 9:02 am | 0.28 | 1.00 | 0 | 150.00 | Onsite | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | travel for onsite visit. | 2 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company); Warnings: Notes: Notes contain 'travel', work type not travel | Work Type: No travel entry found for onsite (based on tech, date, company) | Notes: Notes contain 'travel', work type not travel | ||||
| 44 | 39174 | BMS | HH | rclingan | 4/22 | 9:02 am | 10:07 am | 1.08 | 1.25 | 0 | 187.50 | Onsite | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | meeting to discuss plan for transition at the shelters as they are 24/7 operations | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | |||||
| 45 | 39177 | BMS | IC | rclingan | 4/22 | 11:00 am | 11:19 am | 0.32 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 0 | travel for onsite visit. | 0 | |||||||
| 46 | 39178 | BMS | IC | rclingan | 4/22 | 11:19 am | 1:55 pm | 2.60 | 2.75 | 0 | 343.75 | Onsite | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 0 | onsite to terminate and clean up server room wiring. terminate all pulled cable into keystones dress cable runs patch keystones into patch panel and patch panel into switch office terminations are waiting on white keystones and faceplates that should arrive 4/23/26 discussed progress with angelo and plan for friday to return and terminate office cables so they can move in the week of 4/27 | 0 | |||||||
| 47 | 39181 | BMS | AIAM | rclingan | 4/22 | 2:30 pm | 2:45 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74698 | New voicemail from Acme Main (505) 345-2457 | 0 | talked to paula on the phone and tried to walk her through turning computer back on, frank is headed onsite shortly. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 48 | 39182 | BMS | HH | rclingan | 4/22 | 2:45 pm | 2:58 pm | 0.22 | 0.25 | 0 | 37.50 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | discussion with jesse and patricia to plan her transition. | 0 | |||||||
| 49 | 39172 | BMS | CTCPA | rclingan | 4/22 | 2:58 pm | 3:11 pm | 0.22 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 75204 | New Computer Info for remote desktop setup | 0 | The main benefit of a desktop accessed via remote desktop versus a laptop connected through VPN is connection stability between the client machine and the applications/databases on the server. On the local network, the desktop has a wired gigabit connection directly to the server. A laptop connected over VPN, on the other hand, would realistically see speeds closer to 100 Mb/s at best — roughly 10% of local speed — since it's limited by our upload speed and the user's download speed. Beyond the raw speed difference, the VPN connection is also more susceptible to latency, instability, and potential data corruption due to the lower available bandwidth and any drops along the way. For line-of-business applications that are constantly reading and writing to the server, a remoted desktop provides a much more reliable experience. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | |||||
| 50 | 39184 | BMS | PPT | rclingan | 4/22 | 3:30 pm | 3:45 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74709 | loraine issues with access centresuite webpage | 0 | worked with loraine to clear cache and ensure access to the webpage is restored. | 0 | |||||||
| 51 | 39208 | BMS | HH | rclingan | 4/23 | 8:15 am | 9:59 am | 1.73 | 1.75 | 0 | 262.50 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | update transition guide with action items from last training session reset password and mfa on training account to prepare for training session this afternoon turn on self service password reset for users create document for setting up authenticator app work with jesse to test document and verify any issues with initial setup reset everyones password and mfa to require setup | 0 | |||||||
| 52 | 39209 | BMS | HH | rclingan | 4/23 | 9:58 am | 10:00 am | 0.03 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | BilledAgreement | -Closed | 74744 | Kristina Casey | 0 | user has been removed from google and microsoft. | 0 | |||||||
| 53 | 39211 | BMS | IC | rclingan | 4/23 | 10:01 am | 10:16 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74748 | Fw: Emails for Payroll | 0 | release message from quarantine talked to courtney about where this is sending from and a need for a different solution as this will likely continue to have deliverability issues created rule to allow this sender | 0 | |||||||
| 54 | 39225 | BMS | HH | rclingan | 4/23 | 10:16 am | 11:13 am | 0.95 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Work on packing application to deploy the two guides to all machines desktops. test powershell scripts on test machines create policy to deploy applications | 0 | |||||||
| 55 | 39230 | BMS | JGCPA | rclingan | 4/23 | 11:42 am | 11:49 am | 0.12 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74752 | Fw: | 0 | Spoke to bob about the issue he is having, it was likely a bad browser popup - i removed the unwanted browser and checked the rest of the pc, bob is going to call back if he has further issues. | 0 | |||||||
| 56 | 39346 | BMS | HH | rclingan | 4/23 | 12:14 pm | 12:42 pm | 0.47 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Travel for onsite visit. | 0 | |||||||
| 57 | 39347 | BMS | HH | rclingan | 4/23 | 12:42 pm | 4:23 pm | 3.68 | 3.75 | 0 | 562.50 | Onsite | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Onsite visit setup patricia in microsoft host second training session for microsoft transition | 0 | |||||||
| 58 | 39349 | BMS | NMLGL | rclingan | 4/24 | 8:00 am | 11:00 am | 3.00 | 3.00 | 0 | 375.00 | Remote | Standard Technician | Billable | 4/20 | Projects | ReadyToBill | >Closed | 73804 | Install and Configure Truenas | 0 | Work to install and setup truenas raidz2 \(2 parity drives\) 54Tib usable 2 2tb ssd's for l2arc cache \( no data loss if there is a drive failure, used to speed up reads/writes/searches\) check out backup options or if we just need to setup a backup vm - likely will setup a vm with the smb shares and back this up test memory, and smart information for all drives everything passes all tests. | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | |||||
| 59 | 39351 | BMS | IC | rclingan | 4/24 | 11:00 am | 11:30 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 0 | Travel for onsite visit, stopped at graybar for supplies for job. | 0 | |||||||
| 60 | 39353 | BMS | IC | rclingan | 4/24 | 11:30 am | 1:07 pm | 1.62 | 1.75 | 0 | 218.75 | Onsite | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 0 | Onsite termination of ethernet drops in offices. Clean up terminations and install faceplates. Two offices need single keystone faceplates and there are 3 blanks that are needed to cover job boxes not in use. verify drops are passing gigabit and poe. | 0 | |||||||
| 61 | 39356 | BMS | NMLGL | rclingan | 4/24 | 1:30 pm | 3:00 pm | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 4/20 | Projects | ReadyToBill | >Closed | 73804 | Install and Configure Truenas | 0 | configure network settings for nas look at truenas connect options for remote monitoring of nas load up in car with all necessary equipment and prepare for onsite delivery and installation for continued setup. | 2 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes); Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Work Type: Possible onsite/remote mismatch (work type vs notes) | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 62 | 39357 | BMS | NMLGL | rclingan | 4/24 | 3:00 pm | 3:26 pm | 0.43 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/20 | Projects | ReadyToBill | >Closed | 73804 | Install and Configure Truenas | 0 | Travel for onsite visit. | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | |||||
| 63 | 39358 | BMS | NMLGL | rclingan | 4/24 | 3:26 pm | 4:16 pm | 0.83 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 4/20 | Projects | ReadyToBill | >Closed | 73804 | Install and Configure Truenas | 0 | Onsite visit for installation of NAS Clear space for NAS by network rack and servers. Install NAS Configure network settings for local network and ensure device is accessible. | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' |
Legend:
(hover over fields for details)
Tickets with over 5 hours in the current view (2)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 29.00 | 71559 | HH | Migration to M365 Time Tracking |
| 5.50 | 73804 | NMLGL | Install and Configure Truenas |
Errors
| Field | Message | Count |
|---|---|---|
| Billed | Billed time not rounded to 15 minutes | 1 |
| Notes | Incomplete notes for travel | 1 |
| Work Type | No onsite entry found for travel (based on tech, date, company) | 1 |
| Work Type | No travel entry found for onsite (based on tech, date, company) | 2 |
| Total | 5 | |
Warnings
| Field | Message | Count |
|---|---|---|
| Notes | Notes contain 'travel', work type not travel | 2 |
| Work Type | Possible onsite/remote mismatch (work type vs notes) | 6 |
| Total | 8 | |
Notices
| Field | Message | Count |
|---|---|---|
| Bill | Status = 'NoCharge' | 1 |
| Board | Board not 'Help Desk' or 'Help Desk 2.1' | 8 |
| Notes | Missing notes for travel | 2 |
| Notes | Notes longer than 500 characters | 3 |
| Work Role | Role not Standard Technician | 1 |
| Total | 15 | |