Home»Time Entries Audit loading ... [hide int notes] generated 8/9/2026 at 12:48:03 am took 0.71 seconds version: b85cbb8 helpers: v2
Territory: BMS Month: « Apr 2026 » Company: NMLGL [x] Ticket: all User: all Type: all Role: all Bill: all Timesheet: 3/30 4/6 4/13 4/20 4/27 [x] Board: all Entry Status: all Ticket Status: all Issue: all [reset] Progress: 0% (0 of 5)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 39094 | BMS | NMLGL | dlovato | 4/21 | 11:05 am | 11:27 am | 0.37 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74538 | Ediscovery Help | 0 | * Called Giovanna * She has approximately 5,000 emails to review * It doesn't sound like searching or redaction will be needed, thus higher tier eDiscovery tools aren't needed * Recommended reviewing with a software called PST Viewer Pro * It can be set up to have a 15 day trial. * She is currently in the middle of a project but will reach out when she's ready to proceed * Download link: [Pst Viewer Pro|Outlook email viewer](https://www.pstviewer.com/) | 0 | |||||||
| 2 | 39252 | BMS | NMLGL | dlovato | 4/23 | 2:57 pm | 3:27 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74755 | Nm local government law - Lisa page outlook issues and c drive full | 0 | * Contacted Lisa * Ran WinDirStat * Found a ~65GB file at C:\\ProgramData\\Microsoft\\Windows\\CapabilityAccessManager\\ * Researched and it is safe to delete * Stopped Capability Access Manager service * Deleted file * Restarted Service * Lisa will reach out if issue returns * Closing ticket | 0 | |||||||
| 3 | 39154 | BMS | NMLGL | fdrewett | 4/22 | 11:20 am | 11:25 am | 0.08 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | DoNotBill | 4/20 | Help Desk 2.1 | WrittenOff | -Closed | 74213 | NMLGL - Charles email issues on iphone. | 0 | Called and left a message for Charles | 0 | |||||||
| 4 | 39044 | BMS | NMLGL | rclingan | 4/20 | 9:35 am | 10:45 am | 1.17 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 4/20 | Projects | ReadyToBill | >Closed | 73803 | Assemble Hardware | 0 | finish assembly of hardware | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | |||||
| 5 | 39349 | BMS | NMLGL | rclingan | 4/24 | 8:00 am | 11:00 am | 3.00 | 3.00 | 0 | 375.00 | Remote | Standard Technician | Billable | 4/20 | Projects | ReadyToBill | >Closed | 73804 | Install and Configure Truenas | 0 | Work to install and setup truenas raidz2 \(2 parity drives\) 54Tib usable 2 2tb ssd's for l2arc cache \( no data loss if there is a drive failure, used to speed up reads/writes/searches\) check out backup options or if we just need to setup a backup vm - likely will setup a vm with the smb shares and back this up test memory, and smart information for all drives everything passes all tests. | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | |||||
| 6 | 39356 | BMS | NMLGL | rclingan | 4/24 | 1:30 pm | 3:00 pm | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 4/20 | Projects | ReadyToBill | >Closed | 73804 | Install and Configure Truenas | 0 | configure network settings for nas look at truenas connect options for remote monitoring of nas load up in car with all necessary equipment and prepare for onsite delivery and installation for continued setup. | 2 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes); Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Work Type: Possible onsite/remote mismatch (work type vs notes) | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 7 | 39357 | BMS | NMLGL | rclingan | 4/24 | 3:00 pm | 3:26 pm | 0.43 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/20 | Projects | ReadyToBill | >Closed | 73804 | Install and Configure Truenas | 0 | Travel for onsite visit. | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | |||||
| 8 | 39358 | BMS | NMLGL | rclingan | 4/24 | 3:26 pm | 4:16 pm | 0.83 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 4/20 | Projects | ReadyToBill | >Closed | 73804 | Install and Configure Truenas | 0 | Onsite visit for installation of NAS Clear space for NAS by network rack and servers. Install NAS Configure network settings for local network and ensure device is accessible. | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' |
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Tickets with over 5 hours in the current view (1)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 5.50 | 73804 | NMLGL | Install and Configure Truenas |
Warnings
| Field | Message | Count |
|---|---|---|
| Work Type | Possible onsite/remote mismatch (work type vs notes) | 1 |
| Total | 1 | |
Notices
| Field | Message | Count |
|---|---|---|
| Board | Board not 'Help Desk' or 'Help Desk 2.1' | 5 |
| Total | 5 | |