Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 8:40:11 pm took 0.66 seconds version: b85cbb8 helpers: v2
Territory: BMS Month: « Apr 2026 » Company: all Ticket: all User: all Type: all Role: all Bill: all Timesheet: 3/30 4/6 4/13 4/20 4/27 [x] Board: all Entry Status: all Ticket Status: all Issue: all [reset] Progress: 0% (0 of 30)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 38131 | BMS | HH | fdrewett | 4/6 | 7:45 am | 8:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | BilledAgreement | -Closed | 73770 | Deactivate/Transfer Access Email & Google Accounts | 0 | Suspended the user in the Google Admin Center. Still need to transfer the files to the new user | 0 | |||||||
| 2 | 38150 | BMS | CASNM | fdrewett | 4/6 | 8:45 am | 9:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73799 | Angie needed the PW for Outlook | 0 | spoke to Angie and walked her through setting up Outlook on her new phone | 0 | |||||||
| 3 | 38151 | BMS | MEC | fdrewett | 4/6 | 9:00 am | 9:05 am | 0.08 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | DoNotBill | 4/6 | Help Desk 2.1 | WrittenOff | -Closed | 73191 | Plotter Issues on Rick's pc | 0 | Called and spoke to Jana. Reached out to the printer guys to see if we can schedule a time to meet at the MEC office to check out the plotter. | 0 | |||||||
| 4 | 38210 | BMS | TFF | fdrewett | 4/6 | 12:31 pm | 12:42 pm | 0.18 | 1.00 | 0 | 25.00 | Travel | Standard Technician | DoNotBill | 4/6 | Help Desk 2.1 | WrittenOff | -Closed | 73831 | Jerome Battery Backup | 0 | Travel to Client Site. | 3 | Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales, Notes: Duplicate notes; Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales, Notes: Duplicate notes | Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | ||||
| 5 | 38211 | BMS | TFF | fdrewett | 4/6 | 12:42 pm | 1:05 pm | 0.38 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | DoNotBill | 4/6 | Help Desk 2.1 | WrittenOff | -Closed | 73831 | Jerome Battery Backup | 0 | checkout ups beeping and kathy's email on jerome pc. | 3 | Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales, Notes: Duplicate notes; Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales, Notes: Duplicate notes | Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | ||||
| 6 | 38324 | BMS | AIAM | fdrewett | 4/7 | 12:00 pm | 12:30 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 0 | 1 | Notices: Notes: Missing notes for travel | Notes: Missing notes for travel | ||||||
| 7 | 38323 | BMS | AIAM | fdrewett | 4/7 | 12:30 pm | 1:30 pm | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 0 | met with Richard and checked out the vibration sensors. he gave me the datasheets and manuals. read through them and looks like we are good to install down at the plc cabinet | 0 | |||||||
| 8 | 38328 | BMS | AIAM | fdrewett | 4/7 | 2:30 pm | 3:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73919 | New M365 account - Ignacio | 0 | Display name: Ignacio Gonzalez-Jaime Username: ignacio@acmeironandmetal.com Password: A\*\*\*\*\*\*\*\*\*\*\*88 | 1 | Notices: Notes: Possible exposed credentials | Notes: Possible exposed credentials | |||||
| 9 | 38472 | BMS | PPT | fdrewett | 4/9 | 5:00 pm | 7:00 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 74062 | PBX Reporting | 0 | worked on building out a dashboard for the pbx. The reporting was minimal out of FreePBX. Build a quick dashboard for call details. | 0 | |||||||
| 10 | 38519 | BMS | IC | fdrewett | 4/10 | 8:23 am | 8:44 am | 0.35 | 1.00 | 0 | 25.00 | Travel | Standard Technician | DoNotBill | 4/6 | Help Desk 2.1 | WrittenOff | -Closed | 74087 | Fw: My Email | not billable - ride along with Ryan | 0 | Travel for onsite visit. | 3 | Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales; Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales, Int Notes: Internal notes | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Bill: Status = 'DoNotBill', work type not admin, correspondence or sales, Int Notes: Internal notes | |||
| 11 | 38520 | BMS | IC | fdrewett | 4/10 | 8:44 am | 9:34 am | 0.83 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | DoNotBill | 4/6 | Help Desk 2.1 | WrittenOff | -Closed | 74087 | Fw: My Email | ride along with Ryan | 0 | fixed issues with courtney and damian emails/file explorer setup monitors for chrystal new pc dropped off laptop for erika and ensured vpn and rdp connection were working. | 4 | Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales, Notes: Duplicate notes; Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales, Int Notes: Internal notes | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales, Notes: Duplicate notes | Bill: Status = 'DoNotBill', work type not admin, correspondence or sales, Int Notes: Internal notes | |||
| 12 | 38521 | BMS | AIAM | fdrewett | 4/10 | 10:03 am | 10:19 am | 0.27 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | not billable - ride along with Ryan | 0 | Travel for onsite visit. | 1 | Notices: Int Notes: Internal notes | Int Notes: Internal notes | ||||
| 13 | 38522 | BMS | AIAM | fdrewett | 4/10 | 10:19 am | 11:02 am | 0.72 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 0 | Onsite installation of Dodge Gateway for vibration sensor and initial testing of one vibration sensor and making sure the placement of the gateway provides good signal to sensors. | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 14 | 38340 | BMS | IC | mleasure | 4/8 | 8:00 am | 9:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/6 | Projects | ReadyToBill | >Closed | 73513 | Document Current Domain Configuration | 0 | Added some structure to AD. Moved disabled users. Prepped for move | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | |||||
| 15 | 38159 | BMS | HH | rclingan | 4/6 | 8:56 am | 9:39 am | 0.72 | 0.75 | 0 | 112.50 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Spoke with jesse about the migration and timelines. would like to move accounting department before everyone else (mid april) as they do billing at the beginning of the month. | 0 | |||||||
| 16 | 38167 | BMS | HH | rclingan | 4/6 | 9:42 am | 9:51 am | 0.15 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | BilledAgreement | -Closed | 73770 | Deactivate/Transfer Access Email & Google Accounts | 0 | Granted access to marlene per request. | 0 | |||||||
| 17 | 38199 | BMS | NMLGL | rclingan | 4/6 | 10:14 am | 11:00 am | 0.77 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/6 | Projects | ReadyToBill | >Closed | 73802 | Order NAS Hardware | 0 | worked on gathering items into shopping carts to order. adjusted items for out of stock items. | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | |||||
| 18 | 38182 | BMS | SVC | rclingan | 4/6 | 11:34 am | 11:49 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73822 | new dr email address | 0 | created new email for new doctor and sent encrypted email with credentials to cindy and evie | 0 | |||||||
| 19 | 38185 | BMS | HH | rclingan | 4/6 | 12:09 pm | 12:10 pm | 0.02 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | BilledAgreement | -Closed | 73823 | Fw: Printer Access | 0 | computer is offline, requested that device be turned on | 0 | |||||||
| 20 | 38203 | BMS | TFF | rclingan | 4/6 | 12:31 pm | 12:42 pm | 0.18 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73831 | Jerome Battery Backup | 0 | Travel to Client Site. | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 21 | 38204 | BMS | TFF | rclingan | 4/6 | 12:42 pm | 1:05 pm | 0.38 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73831 | Jerome Battery Backup | 0 | checkout ups beeping and kathy's email on jerome pc. | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 22 | 38206 | BMS | NMLGL | rclingan | 4/6 | 1:21 pm | 2:01 pm | 0.67 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 4/6 | Projects | ReadyToBill | >Closed | 73802 | Order NAS Hardware | 0 | order parts for nas varied ETA latest currently known eta 4/20/26 | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | |||||
| 23 | 38201 | BMS | HH | rclingan | 4/6 | 2:01 pm | 2:16 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | BilledAgreement | -Closed | 73815 | Printer Access | 0 | added printers to user computer. | 0 | |||||||
| 24 | 38222 | BMS | IC | rclingan | 4/6 | 2:16 pm | 3:01 pm | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 72923 | Upgrade computer for new employee | 0 | initial provision of device. | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 25 | 38226 | BMS | NMLGL | rclingan | 4/6 | 3:01 pm | 4:01 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73604 | Laptop Request for Trial | 0 | initial provision of device. | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 26 | 38243 | BMS | PPT | rclingan | 4/7 | 8:45 am | 9:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73853 | Computers in the clinicians office | 0 | requested asset tags of machines and location which the machines are presently at. | 0 | |||||||
| 27 | 38284 | BMS | HH | rclingan | 4/7 | 10:25 am | 10:29 am | 0.07 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | BilledAgreement | -Closed | 73861 | 3 new tablets for soar | 0 | Travel for onsite visit. | 2 | Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 28 | 38285 | BMS | HH | rclingan | 4/7 | 10:29 am | 10:55 am | 0.43 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | BilledAgreement | -Closed | 73861 | 3 new tablets for soar | 0 | Picked up tablets and discussed planned users for them. discussed need to plan a recycle time for removing old equipment from annex. picked up two cell phones for reset. | 0 | |||||||
| 29 | 38314 | BMS | TSSNM | rclingan | 4/7 | 1:32 pm | 1:49 pm | 0.28 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73816 | Replace unmanaged switches | 0 | Travel for onsite visit. | 0 | |||||||
| 30 | 38315 | BMS | TSSNM | rclingan | 4/7 | 1:49 pm | 2:24 pm | 0.58 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73816 | Replace unmanaged switches | 0 | Onsite replacement of network switches adopt and update network switches verify connectivity after swapping switches | 0 | |||||||
| 31 | 38316 | BMS | NMFFL | rclingan | 4/7 | 2:24 pm | 2:35 pm | 0.18 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73915 | Potentially fried laptops | 0 | Travel for onsite visit. | 0 | |||||||
| 32 | 38318 | BMS | NMFFL | rclingan | 4/7 | 2:35 pm | 3:35 pm | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73915 | Potentially fried laptops | 0 | Picked up laptops discussed apple issues and Segra/comcast connections | 0 | |||||||
| 33 | 38334 | BMS | IC | rclingan | 4/8 | 8:05 am | 8:20 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73873 | Snipping Tool | 0 | worked with lisa to fix snipping tool, ran sfc and restarted the computer. verified snipping tool is working properly now. Scheduled onsite with Lisa for replacement of computer for new hire. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 34 | 38352 | BMS | HH | rclingan | 4/8 | 8:20 am | 9:04 am | 0.73 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | BilledAgreement | -Closed | 73861 | 3 new tablets for soar | 0 | begin tablet setup | 0 | |||||||
| 35 | 38355 | BMS | TSSNM | rclingan | 4/8 | 9:00 am | 9:04 am | 0.07 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73987 | Switch down after power outage | 0 | talked with al and walked them through power cycling switch with no success - headed onsite. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 36 | 38357 | BMS | TSSNM | rclingan | 4/8 | 9:04 am | 9:15 am | 0.18 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73987 | Switch down after power outage | 0 | Travel for onsite visit. | 0 | |||||||
| 37 | 38358 | BMS | TSSNM | rclingan | 4/8 | 9:15 am | 10:15 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73987 | Switch down after power outage | 0 | fixed network loopback issue that was causing switch to be offline, reorganized cables and talked with al about replacing the remaining switch that was found and was the original cause of this issue. we have replacements in stock at the office and will bring one by the next time we are in the area. | 0 | |||||||
| 38 | 38359 | BMS | HH | rclingan | 4/8 | 10:15 am | 10:30 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | BilledAgreement | -Closed | 73989 | Fw: Quickbooks issue | 0 | investigate quickbooks issues with jesse, decided to swap melanie to a newer computer that had been slated for the accounting department already. | 0 | |||||||
| 39 | 38360 | BMS | HH | rclingan | 4/8 | 10:30 am | 10:43 am | 0.22 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | BilledAgreement | -Closed | 73989 | Fw: Quickbooks issue | 0 | Travel for onsite visit. | 2 | Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 40 | 38361 | BMS | HH | rclingan | 4/8 | 10:43 am | 11:48 am | 1.08 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | BilledAgreement | -Closed | 73989 | Fw: Quickbooks issue | 0 | Onsite visit to replace melanie computer, remap quickbooks shared drive and printers reinstall foxit ensure quickbooks company file opens properly. we need to grab her bookmarks and password off of the old desktop as well as a mileage form and get back to the user. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 41 | 38364 | BMS | HH | rclingan | 4/8 | 12:12 pm | 12:58 pm | 0.77 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | BilledAgreement | -Closed | 73861 | 3 new tablets for soar | 0 | Finish setup of soar tablets next steps is to return tablets to jesse for deployment | 0 | |||||||
| 42 | 38452 | BMS | PPT | rclingan | 4/8 | 4:01 pm | 4:31 pm | 0.50 | 0.50 | 0 | 87.50 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73965 | My GMail | 0 | investigated google issue and found that google was having widespread issues. | 1 | Errors: Inv Amt: Inv Amt not a multiple of 125 for non-travel | Inv Amt: Inv Amt not a multiple of 125 for non-travel | |||||
| 43 | 40066 | BMS | IC | rclingan | 4/9 | 7:45 am | 8:00 am | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 72923 | Upgrade computer for new employee | Added manually by Curtis 5/12/26 | 0 | Travel for onsite visit. | 1 | Notices: Int Notes: Internal notes | Int Notes: Internal notes | ||||
| 44 | 38409 | BMS | IC | rclingan | 4/9 | 8:00 am | 9:02 am | 1.03 | 1.25 | 0 | 156.25 | Onsite | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 72923 | Upgrade computer for new employee | 0 | Setup Chrystal new computer with domain join, sage, adobe, printers, shared drives etc | 0 | |||||||
| 45 | 38417 | BMS | HH | rclingan | 4/9 | 9:02 am | 9:11 am | 0.15 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | BilledAgreement | -Closed | 73861 | 3 new tablets for soar | 0 | travel for onsite visit. | 2 | Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 46 | 38418 | BMS | HH | rclingan | 4/9 | 9:11 am | 9:26 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | BilledAgreement | -Closed | 73861 | 3 new tablets for soar | 0 | dropped off tablets on jesses desk and communicated with him that they were in his office. spoke with melissa about future famcare plans/goals and how it can be used for the organization. | 0 | |||||||
| 47 | 38419 | BMS | TSSNM | rclingan | 4/9 | 9:26 am | 9:36 am | 0.17 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73987 | Switch down after power outage | 0 | travel for onsite visit. | 1 | Notices: Work Type: No onsite entry found for travel (based on tech, date, ticket) | Work Type: No onsite entry found for travel (based on tech, date, ticket) | |||||
| 48 | 38420 | BMS | TSSNM | rclingan | 4/9 | 9:36 am | 9:46 am | 0.17 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73816 | Replace unmanaged switches | 0 | replaced last unmanaged switch ensured devices came online talked with al about comcast equipment returns and providing access to unifi dashboard. | 1 | Notices: Work Type: No travel entry found for onsite (based on tech, date, ticket) | Work Type: No travel entry found for onsite (based on tech, date, ticket) | |||||
| 49 | 38428 | BMS | SVC | rclingan | 4/9 | 10:53 am | 11:20 am | 0.45 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 74027 | New Dr setup | 0 | Setup ad user for new doctor setup account on computer setup outlook ensured all review software opens properly with the databases. we need to schedule some time to get her on all the other doctor workstations. | 0 | |||||||
| 50 | 38429 | BMS | HH | rclingan | 4/9 | 11:25 am | 11:30 am | 0.08 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | BilledAgreement | -Closed | 74030 | One or more of your domains will auto-renew soon. | 0 | Checked that the card on file is not expired and sent the card info to jesse and melissa to verify. | 0 | |||||||
| 51 | 38438 | BMS | IC | rclingan | 4/9 | 11:45 am | 12:00 pm | 0.25 | 0.25 | 0 | - | Sales | Sales | DoNotBill | 4/6 | Help Desk 2.1 | WrittenOff | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 0 | Begin Provision on 14" laptop | 1 | Notices: Work Role: Role not Standard Technician | Work Role: Role not Standard Technician | |||||
| 52 | 38433 | BMS | NMFFL | rclingan | 4/9 | 12:00 pm | 12:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 74032 | issue with adding a stamp file | 0 | fix kats stamp in adobe remove extra copies scale image size down to proper stamp size test stamp in documents | 0 | |||||||
| 53 | 38439 | BMS | IC | rclingan | 4/9 | 12:30 pm | 12:45 pm | 0.25 | 0.25 | 0 | - | Sales | Sales | DoNotBill | 4/6 | Help Desk 2.1 | WrittenOff | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 0 | begin updates on 14" laptop | 1 | Notices: Work Role: Role not Standard Technician | Work Role: Role not Standard Technician | |||||
| 54 | 38449 | BMS | IC | rclingan | 4/9 | 2:00 pm | 3:30 pm | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 0 | Finish setup of 14" laptop install project and outlook and any other necessary applications | 0 | |||||||
| 55 | 38459 | BMS | NMFFL | rclingan | 4/9 | 3:30 pm | 4:45 pm | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73915 | Potentially fried laptops | 0 | tore down laptops to verify for damage and check if usbc are on separate board or motherboard, they are both on motherboard. looking into warranty for thinkpad laptop. reset cmos on both laptops multiple times thinkpad showed signs of life, after resets and repair it appears fully functional now. Laptop is charging. yoga laptop is not showing any signs of life. | 0 | |||||||
| 56 | 38499 | BMS | IC | rclingan | 4/10 | 8:23 am | 8:44 am | 0.35 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 74087 | Fw: My Email | 0 | Travel for onsite visit. | 0 | |||||||
| 57 | 38500 | BMS | IC | rclingan | 4/10 | 8:44 am | 9:34 am | 0.83 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 74087 | Fw: My Email | 0 | fixed issues with courtney and damian emails/file explorer setup monitors for chrystal new pc dropped off laptop for erika and ensured vpn and rdp connection were working. | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 58 | 38501 | BMS | NMFFL | rclingan | 4/10 | 9:34 am | 9:52 am | 0.30 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73915 | Potentially fried laptops | 0 | Travel for onsite visit. | 1 | Errors: Work Type: No onsite entry found for travel (based on tech, date, company) | Work Type: No onsite entry found for travel (based on tech, date, company) | |||||
| 59 | 38502 | BMS | NMFFL | rclingan | 4/10 | 9:52 am | 10:03 am | 0.18 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73915 | Potentially fried laptops | 0 | dropped off laptops with alan | 0 | |||||||
| 60 | 38503 | BMS | AIAM | rclingan | 4/10 | 10:03 am | 10:19 am | 0.27 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 0 | Travel for onsite visit. | 0 | |||||||
| 61 | 38504 | BMS | AIAM | rclingan | 4/10 | 10:19 am | 11:02 am | 0.72 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 0 | Onsite installation of Dodge Gateway for vibration sensor and initial testing of one vibration sensor and making sure the placement of the gateway provides good signal to sensors. | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 62 | 38490 | BMS | HH | rclingan | 4/10 | 11:15 am | 11:30 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | BilledAgreement | -Closed | 74079 | Deactivate Credentials & Transfer Access | 0 | Reset password, signed out of all sessions, and delegated email to Laura Carlson. | 0 | |||||||
| 63 | 38497 | BMS | PPT | rclingan | 4/10 | 11:29 am | 11:59 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 74081 | Using Word | 0 | created new letterhead template for loraine | 0 | |||||||
| 64 | 38510 | BMS | PPT | rclingan | 4/10 | 1:00 pm | 1:02 pm | 0.03 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk | Billed | -Closed | SLA - Resolved | 74088 | Re: Service Ticket #74081 has been submitted to the help desk | 0 | Apologies i had stepped out of the office to grab lunch, i just jumped back in and created a shortcut to it on your desktop on the laptop. let us know if you need anything else! | 0 | |||||||
| 65 | 38532 | BMS | NMFFL | rclingan | 4/10 | 1:11 pm | 3:14 pm | 2.05 | 2.25 | 0 | 281.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 72789 | apple business setup | 0 | Finish setup of collette macbook in the apple business account and intune | 0 |
Legend:
(hover over fields for details)
Errors
| Field | Message | Count |
|---|---|---|
| Inv Amt | Inv Amt not a multiple of 125 for non-travel | 1 |
| Work Type | No onsite entry found for travel (based on tech, date, company) | 1 |
| Total | 2 | |
Warnings
| Field | Message | Count |
|---|---|---|
| Entry Status | Status = 'WrittenOff', work type not admin, correspondence or sales | 4 |
| Notes | Duplicate notes | 10 |
| Notes | Notes contain 'travel', work type not travel | 3 |
| Work Type | Possible onsite/remote mismatch (work type vs notes) | 6 |
| Total | 23 | |
Notices
| Field | Message | Count |
|---|---|---|
| Bill | Status = 'DoNotBill', work type not admin, correspondence or sales | 4 |
| Board | Board not 'Help Desk' or 'Help Desk 2.1' | 3 |
| Int Notes | Internal notes | 4 |
| Notes | Missing notes for travel | 1 |
| Notes | Possible exposed credentials | 1 |
| Work Role | Role not Standard Technician | 2 |
| Work Type | No onsite entry found for travel (based on tech, date, ticket) | 1 |
| Work Type | No travel entry found for onsite (based on tech, date, ticket) | 1 |
| Total | 17 | |