Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 10:28:23 pm took 0.70 seconds version: b85cbb8 helpers: v2
Territory: BMS Date: 4/23/26 [x] Company: all Ticket: all User: all Type: all Role: all Bill: all Timesheet: all 4/20 Board: all Entry Status: all Ticket Status: all Issue: all [reset]
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 39252 | BMS | NMLGL | dlovato | 4/23 | 2:57 pm | 3:27 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74755 | Nm local government law - Lisa page outlook issues and c drive full | 0 | * Contacted Lisa * Ran WinDirStat * Found a ~65GB file at C:\\ProgramData\\Microsoft\\Windows\\CapabilityAccessManager\\ * Researched and it is safe to delete * Stopped Capability Access Manager service * Deleted file * Restarted Service * Lisa will reach out if issue returns * Closing ticket | 0 | |||||||
| 2 | 39240 | BMS | PPT | mleasure | 4/23 | 1:22 pm | 2:00 pm | 0.63 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74758 | Disable users Jenessa Serna and Leticia Lopez | 0 | Logged into Google admin and suspended both users. | 0 | |||||||
| 3 | 39208 | BMS | HH | rclingan | 4/23 | 8:15 am | 9:59 am | 1.73 | 1.75 | 0 | 262.50 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | update transition guide with action items from last training session reset password and mfa on training account to prepare for training session this afternoon turn on self service password reset for users create document for setting up authenticator app work with jesse to test document and verify any issues with initial setup reset everyones password and mfa to require setup | 0 | |||||||
| 4 | 39209 | BMS | HH | rclingan | 4/23 | 9:58 am | 10:00 am | 0.03 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | BilledAgreement | -Closed | 74744 | Kristina Casey | 0 | user has been removed from google and microsoft. | 0 | |||||||
| 5 | 39211 | BMS | IC | rclingan | 4/23 | 10:01 am | 10:16 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74748 | Fw: Emails for Payroll | 0 | release message from quarantine talked to courtney about where this is sending from and a need for a different solution as this will likely continue to have deliverability issues created rule to allow this sender | 0 | |||||||
| 6 | 39225 | BMS | HH | rclingan | 4/23 | 10:16 am | 11:13 am | 0.95 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Work on packing application to deploy the two guides to all machines desktops. test powershell scripts on test machines create policy to deploy applications | 0 | |||||||
| 7 | 39230 | BMS | JGCPA | rclingan | 4/23 | 11:42 am | 11:49 am | 0.12 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74752 | Fw: | 0 | Spoke to bob about the issue he is having, it was likely a bad browser popup - i removed the unwanted browser and checked the rest of the pc, bob is going to call back if he has further issues. | 0 | |||||||
| 8 | 39346 | BMS | HH | rclingan | 4/23 | 12:14 pm | 12:42 pm | 0.47 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Travel for onsite visit. | 0 | |||||||
| 9 | 39347 | BMS | HH | rclingan | 4/23 | 12:42 pm | 4:23 pm | 3.68 | 3.75 | 0 | 562.50 | Onsite | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Onsite visit setup patricia in microsoft host second training session for microsoft transition | 0 |
Legend:
(hover over fields for details)
Tickets with over 5 hours in the current view (1)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 6.50 | 71559 | HH | Migration to M365 Time Tracking |