Home»Time Entries Audit loading ... [hide int notes] generated 8/9/2026 at 12:47:26 am took 0.30 seconds version: b85cbb8 helpers: v2

Territory: BMS Date: 4/23/26 [x] Company: all Ticket: all User: all Type: all Role: all Bill: all Timesheet: all  4/20 Board: all Entry Status: all Ticket Status: -Closed [x] Issue: all [reset]

row id Terr Company User Date Day Start End Actual Billed Deduct Inv Amt Work Type Work Role Bill Timesheet Board Entry Status Ticket Status Ticket # Ticket Summary Int Notes Audit Done Audit Notes Notes # issues all issues errors warnings notices
1 39252 BMS NMLGL dlovato 4/23 2:57 pm 3:27 pm 0.50 0.50 0 62.50 Remote Standard Technician Billable 4/20 Help Desk 2.1 Billed -Closed 74755 Nm local government law - Lisa page outlook issues and c drive full 0 * Contacted Lisa * Ran WinDirStat * Found a ~65GB file at C:\\ProgramData\\Microsoft\\Windows\\CapabilityAccessManager\\ * Researched and it is safe to delete * Stopped Capability Access Manager service * Deleted file * Restarted Service * Lisa will reach out if issue returns * Closing ticket 0
2 39240 BMS PPT mleasure 4/23 1:22 pm 2:00 pm 0.63 0.75 0 93.75 Remote Standard Technician Billable 4/20 Help Desk 2.1 Billed -Closed 74758 Disable users Jenessa Serna and Leticia Lopez 0 Logged into Google admin and suspended both users. 0
3 39209 BMS HH rclingan 4/23 9:58 am 10:00 am 0.03 0.25 0 31.25 Remote Standard Technician Billable 4/20 Help Desk 2.1 BilledAgreement -Closed 74744 Kristina Casey 0 user has been removed from google and microsoft. 0
4 39211 BMS IC rclingan 4/23 10:01 am 10:16 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 4/20 Help Desk 2.1 Billed -Closed 74748 Fw: Emails for Payroll 0 release message from quarantine talked to courtney about where this is sending from and a need for a different solution as this will likely continue to have deliverability issues created rule to allow this sender 0
5 39230 BMS JGCPA rclingan 4/23 11:42 am 11:49 am 0.12 0.25 0 31.25 Remote Standard Technician Billable 4/20 Help Desk 2.1 Billed -Closed 74752 Fw: 0 Spoke to bob about the issue he is having, it was likely a bad browser popup - i removed the unwanted browser and checked the rest of the pc, bob is going to call back if he has further issues. 0

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