Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 10:25:12 pm took 0.54 seconds version: b85cbb8 helpers: v2

Territory: BMS Date: 4/23/26 [x] Company: all Ticket: all User: all Type: all Role: all Bill: all Timesheet: all  4/20 Board: all Entry Status: Billed [x] Ticket Status: all Issue: all [reset]

row id Terr Company User Date Day Start End Actual Billed Deduct Inv Amt Work Type Work Role Bill Timesheet Board Entry Status Ticket Status Ticket # Ticket Summary Int Notes Audit Done Audit Notes Notes # issues all issues errors warnings notices
1 39252 BMS NMLGL dlovato 4/23 2:57 pm 3:27 pm 0.50 0.50 0 62.50 Remote Standard Technician Billable 4/20 Help Desk 2.1 Billed -Closed 74755 Nm local government law - Lisa page outlook issues and c drive full 0 * Contacted Lisa * Ran WinDirStat * Found a ~65GB file at C:\\ProgramData\\Microsoft\\Windows\\CapabilityAccessManager\\ * Researched and it is safe to delete * Stopped Capability Access Manager service * Deleted file * Restarted Service * Lisa will reach out if issue returns * Closing ticket 0
2 39240 BMS PPT mleasure 4/23 1:22 pm 2:00 pm 0.63 0.75 0 93.75 Remote Standard Technician Billable 4/20 Help Desk 2.1 Billed -Closed 74758 Disable users Jenessa Serna and Leticia Lopez 0 Logged into Google admin and suspended both users. 0
3 39208 BMS HH rclingan 4/23 8:15 am 9:59 am 1.73 1.75 0 262.50 Remote Standard Technician Billable 4/20 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 update transition guide with action items from last training session reset password and mfa on training account to prepare for training session this afternoon turn on self service password reset for users create document for setting up authenticator app work with jesse to test document and verify any issues with initial setup reset everyones password and mfa to require setup 0
4 39211 BMS IC rclingan 4/23 10:01 am 10:16 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 4/20 Help Desk 2.1 Billed -Closed 74748 Fw: Emails for Payroll 0 release message from quarantine talked to courtney about where this is sending from and a need for a different solution as this will likely continue to have deliverability issues created rule to allow this sender 0
5 39225 BMS HH rclingan 4/23 10:16 am 11:13 am 0.95 1.00 0 150.00 Remote Standard Technician Billable 4/20 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Work on packing application to deploy the two guides to all machines desktops. test powershell scripts on test machines create policy to deploy applications 0
6 39230 BMS JGCPA rclingan 4/23 11:42 am 11:49 am 0.12 0.25 0 31.25 Remote Standard Technician Billable 4/20 Help Desk 2.1 Billed -Closed 74752 Fw: 0 Spoke to bob about the issue he is having, it was likely a bad browser popup - i removed the unwanted browser and checked the rest of the pc, bob is going to call back if he has further issues. 0
7 39346 BMS HH rclingan 4/23 12:14 pm 12:42 pm 0.47 1.00 0 25.00 Travel Standard Technician Billable 4/20 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Travel for onsite visit. 0
8 39347 BMS HH rclingan 4/23 12:42 pm 4:23 pm 3.68 3.75 0 562.50 Onsite Standard Technician Billable 4/20 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Onsite visit setup patricia in microsoft host second training session for microsoft transition 0

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Tickets with over 5 hours in the current view (1)

Hours Ticket # Company Ticket Summary
6.50 71559 HH Migration to M365 Time Tracking