Home»Time Entries Audit loading ... generated 8/8/2026 at 7:49:06 pm took 0.96 seconds version: 1726150 helpers: v1
Territory: BMS Month: « Jun 2026 » Company: NMLGL [x] Ticket: all User: all Type: all Role: all Bill: all Timesheet: all 6/1 6/8 6/15 6/22 6/29 Board: all Entry Status: all Ticket Status: all Issue: all [reset] Progress: 100% (13 of 13)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 41451 | BMS | NMLGL | fdrewett | 6/15 | 9:30 am | 10:00 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 76491 | Macbook Setup for Jenn | 0 | travel to the clients | 0 | |||||||
| 2 | 41452 | BMS | NMLGL | fdrewett | 6/15 | 10:00 am | 11:00 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 76491 | Macbook Setup for Jenn | 0 | Testing the dock on-site The dock had the same result with my macbook. Tried another dock from my desk that works 100% with two monitors on the mac and it still only saw one monitor. I think the issue is with the monitors. they are both BenQ monitors | 0 | |||||||
| 3 | 41613 | BMS | NMLGL | fdrewett | 6/19 | 11:30 am | 12:00 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77199 | Printer install for the front desk | 0 | Travel time for onsite visit. | 0 | |||||||
| 4 | 41612 | BMS | NMLGL | fdrewett | 6/19 | 12:00 pm | 1:00 pm | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77199 | Printer install for the front desk | 0 | unboxed and installed the printer. | 0 | |||||||
| 5 | 41209 | BMS | NMLGL | ggonzales | 6/10 | 9:16 am | 9:38 am | 0.37 | 0.50 | 0 | 62.50 | Correspondence NC | Standard Technician | DoNotBill | 6/8 | Help Desk 2.1 | WrittenOff | -Closed | 76716 | Fwd: Outlook and Clio | 1 | 7/26 CS fixed correspondence marked as billable | Good morning Joshua, Thank you for your request a tech will reach out for assistance when available. We look forward to assisting you with that Clio issue. Have a great day! | 0 | ||||||
| 6 | 41258 | BMS | NMLGL | mleasure | 6/11 | 10:05 am | 10:35 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76716 | Fwd: Outlook and Clio | 0 | Called Josh and after some research and troubleshooting we were able to get his outlook configured and added into Clio. Verified good to go. | 0 | |||||||
| 7 | 41311 | BMS | NMLGL | mleasure | 6/12 | 10:13 am | 10:27 am | 0.23 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76896 | Issues with stamps.com printer | 0 | Travel time for onsite visit. | 0 | |||||||
| 8 | 41312 | BMS | NMLGL | mleasure | 6/12 | 10:28 am | 11:58 am | 1.50 | 1.50 | 0 | 187.50 | Onsite | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76896 | Issues with stamps.com printer | 0 | Went through and tried several different drivers after looking at the previous users machine. None worked. Called Stamps.com support. They had the proper driver. Installed on the machine with them and made copy of driver software for our records. Verified everything working with end user. | 0 | |||||||
| 9 | 41317 | BMS | NMLGL | mleasure | 6/12 | 1:17 pm | 1:41 pm | 0.40 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76896 | Issues with stamps.com printer | 0 | Updated notes and created ITglue instructions for remedying issue in the future. | 0 | |||||||
| 10 | 41398 | BMS | NMLGL | mleasure | 6/15 | 1:56 pm | 2:58 pm | 1.03 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 76977 | Need help with Adobe | 0 | Logged in with Admin credentials to Adobe and added her as a user and then called to help her get in. Also helped her add the stamps addin to her Adobe | 0 | |||||||
| 11 | 41776 | BMS | NMLGL | mleasure | 6/24 | 1:32 pm | 2:20 pm | 0.80 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77324 | Intern adobe account | 1 | 7/26 CS long notes ok | Created ITGlue documentation for deployment of custom Adobe Acrobat exhibit stamps using the provided Exhibit-Stamp.pdf file. Documented the per-user stamp install path at %AppData%\\\\Adobe\\\\Acrobat\\\\DC\\\\Stamps\\\\ . Installed/configured the exhibit stamp PDF for 2 users by placing the stamp file in each user’s Acrobat Stamps folder and verifying Acrobat could access the custom stamp set after relaunch. Also added/assigned the required Adobe licensing for both users in Adobe Admin as part of setup so Acrobat stamping functionality would be available under their accounts. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 12 | 41315 | BMS | NMLGL | pnordlund | 6/12 | 10:13 am | 10:27 am | 0.23 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76896 | Issues with stamps.com printer | 0 | Travel time for onsite visit. | 0 | |||||||
| 13 | 41316 | BMS | NMLGL | pnordlund | 6/12 | 10:27 am | 11:58 am | 1.52 | 1.75 | 0 | 218.75 | Onsite | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76896 | Issues with stamps.com printer | 0 | -- Installed drivers from stamps.com website, but the drive package wasn't detecting the printer. -- Marc called stamps.com support and they had the proper driver and got it installed remotely. -- Tested the printer and it is now working. | 0 | |||||||
| 14 | 40838 | BMS | NMLGL | rclingan | 6/1 | 8:47 am | 8:48 am | 0.02 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | DoNotBill | 6/1 | Help Desk 2.1 | WrittenOff | -Closed | 76384 | Fw: Adobe stamps | 1 | 7/30 filxed correspondence marked as no charge | Reached out to meredith for a good time to work on this with her. | 0 | ||||||
| 15 | 41007 | BMS | NMLGL | rclingan | 6/3 | 9:07 am | 12:37 pm | 3.50 | 3.50 | 0 | 437.50 | Setup-Provisioning | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76491 | Macbook Setup for Jenn | 0 | Setup Macbook for use by Jenn Create AD account for Jenn Create VPN Profile Create apple ID Add applications to macbook sign in to office applications setup vpn and test it connect smb shares and favorite smb source | 0 | |||||||
| 16 | 40964 | BMS | NMLGL | rclingan | 6/3 | 11:34 am | 11:36 am | 0.03 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76504 | Kimberly issues accessing server on laptop | 0 | Connected to laptop, noticed VPN was not enabled. Turned VPN on, checked network drives and everything reconnected. | 0 | |||||||
| 17 | 41013 | BMS | NMLGL | rclingan | 6/3 | 1:00 pm | 3:00 pm | 2.00 | 2.00 | 0 | 250.00 | Setup-Provisioning | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76023 | New setup for Front desk/ Luisa | 0 | Setup Laptop for Luisa initial setup to include all updates and program installation create VPN profile for Luisa test VPN connection to office | 0 | |||||||
| 18 | 41015 | BMS | NMLGL | rclingan | 6/3 | 3:19 pm | 3:37 pm | 0.30 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76023 | New setup for Front desk/ Luisa | 0 | Travel for onsite vist. | 0 | |||||||
| 19 | 41017 | BMS | NMLGL | rclingan | 6/3 | 3:37 pm | 4:50 pm | 1.22 | 1.25 | 0 | 156.25 | Onsite | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76023 | New setup for Front desk/ Luisa | 0 | Onsite setup of Luisa laptop and moving desktop to front desk and ensuring front desk is all setup. | 0 | |||||||
| 20 | 41365 | BMS | NMLGL | rclingan | 6/4 | 3:24 pm | 3:38 pm | 0.23 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76023 | New setup for Front desk/ Luisa | 0 | travel for onsite visit | 0 | |||||||
| 21 | 41366 | BMS | NMLGL | rclingan | 6/4 | 3:38 pm | 4:57 pm | 1.32 | 1.50 | 0 | 187.50 | Onsite | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76023 | New setup for Front desk/ Luisa | 0 | Onsite setup of josh and jaden at front desk, attempt to setup stamps.com printer showed them the process of logging in and out since this is a shared computer, they were trying to use email instead of the username for the domain. | 0 | |||||||
| 22 | 41135 | BMS | NMLGL | rclingan | 6/8 | 8:45 am | 9:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76679 | help with clio calendar updates | 0 | worked with kathy to verify steps to share clio calendar access. | 0 | |||||||
| 23 | 41230 | BMS | NMLGL | rclingan | 6/10 | 12:27 pm | 12:45 pm | 0.30 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76491 | Macbook Setup for Jenn | 0 | Travel time for onsite visit. | 0 | |||||||
| 24 | 41231 | BMS | NMLGL | rclingan | 6/10 | 12:45 pm | 2:15 pm | 1.50 | 1.50 | 0 | 187.50 | Onsite | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76491 | Macbook Setup for Jenn | 0 | Onsite setup of monitors and docking station with proper cable management to accommodate a sit/stand desk. Monitors are not showing individual images but are mirrored. Need to troubleshoot this still. | 0 | |||||||
| 25 | 41375 | BMS | NMLGL | rclingan | 6/15 | 10:50 am | 11:05 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 76969 | Re: Scan file access | 0 | checked permissions and altered for josh and jaden to have full access to intern folder. | 0 | |||||||
| 26 | 41468 | BMS | NMLGL | rclingan | 6/16 | 3:30 pm | 3:45 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77035 | Misspelled last name for new hire | 0 | fixed last name in 365 and on AD | 0 | |||||||
| 27 | 43180 | BMS | NMLGL | rclingan | 6/19 | 7:40 am | 8:00 am | 0.33 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77159 | Fw: Printer | 1 | 7/28 CS added missing travel entry to accompany 8:00 onsite | 7/28 CS added missing travel entry to accompany 8:00 onsite | 0 | ||||||
| 28 | 42069 | BMS | NMLGL | rclingan | 6/19 | 8:00 am | 9:00 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77159 | Fw: Printer | 1 | 7/28 CS added missing travel entry to accompany 8:00 onsite | Setup printer and connected to front desk pc | 0 | ||||||
| 29 | 41685 | BMS | NMLGL | rclingan | 6/22 | 1:39 pm | 1:45 pm | 0.10 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77240 | Jenn Scan Folder | 0 | created scan folder and added shortcut to both copiers. | 0 | |||||||
| 30 | 41763 | BMS | NMLGL | rclingan | 6/24 | 12:32 pm | 12:45 pm | 0.22 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77321 | Jenn Corp drive access | 0 | Added Jenn to g\_corp group and new Admin role\(for new shares when they are enabled\) for share access. | 0 | |||||||
| 31 | 41844 | BMS | NMLGL | rclingan | 6/25 | 3:12 pm | 5:00 pm | 1.80 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 6/22 | Projects | ReadyToBill | >Closed | 73807 | Migrate Data | 1 | 7/26 CS board ok | Work on robocopying data from small shares as tests for Global copy fix issues caused by having mac's in the smb shares - artifacts such as .ds store files and attribute issues stopping files from migrating. begin global copy | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 32 | 41845 | BMS | NMLGL | rclingan | 6/25 | 10:00 pm | 10:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/22 | Projects | ReadyToBill | >Closed | 73807 | Migrate Data | 1 | 7/26 CS board ok | Check global copy and ensure everything is running smoothly. | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 33 | 41846 | BMS | NMLGL | rclingan | 6/26 | 8:15 am | 8:30 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Projects | ReadyToBill | >Closed | 73807 | Migrate Data | 1 | 7/26 CS board ok | check on copy of global drive. Total Copied Skipped Mismatch FAILED Extras Dirs : 19355 19182 173 0 0 0 Files : 236860 234515 2340 0 5 0 Bytes : 3.956 t 3.956 t 14.38 m 0 264.4 k 0 Times : 131:06:51 13:00:07 0:00:00 1:38:08 Speed : 92941100 Bytes/sec. Speed : 5318.132 MegaBytes/min. Ended : Friday, June 26, 2026 7:29:18 AM 5 failed files appear to have been files left open/locked/moved since start of copy, rerunning copy to check for failed files again. | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 34 | 41855 | BMS | NMLGL | rclingan | 6/26 | 8:30 am | 9:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/22 | Projects | ReadyToBill | >Closed | 73806 | Build SMB Shares | 1 | 7/26 CS board ok | Build Folder Redirection smb shares and acls. | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 35 | 41856 | BMS | NMLGL | rclingan | 6/26 | 9:00 am | 9:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/22 | Projects | ReadyToBill | >Closed | 73805 | Test SMB Share access | 1 | 7/26 CS board ok | Test folder redirection SMB acl's and access. | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 36 | 41860 | BMS | NMLGL | rclingan | 6/26 | 9:30 am | 10:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/22 | Projects | ReadyToBill | >Closed | 73807 | Migrate Data | 1 | 7/26 CS board ok | Create runbook for remaining migrations and delta passes. | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 37 | 41908 | BMS | NMLGL | rclingan | 6/29 | 8:15 am | 8:30 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78749 | Update Truenas software | 0 | completed updates on truenas software and verified connectivity and functionality | 0 | |||||||
| 38 | 41907 | BMS | NMLGL | rclingan | 6/29 | 8:30 am | 8:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Projects | ReadyToBill | >Closed | 73807 | Migrate Data | 1 | 7/26 CS board ok | verify data copied over weekend. one final major drive copy will be started this afternoon. | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 39 | 41989 | BMS | NMLGL | rclingan | 6/29 | 4:30 pm | 5:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/29 | Projects | ReadyToBill | >Closed | 73807 | Migrate Data | 1 | 7/26 CS board ok | Start migration of tempstorage drive. | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' |
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Tickets with over 5 hours in the current view (1)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 6.00 | 76491 | NMLGL | Macbook Setup for Jenn |
Notices
| Field | Message | Count |
|---|---|---|
| Board | Board not 'Help Desk' or 'Help Desk 2.1' | 8 |
| Notes | Notes longer than 500 characters | 1 |
| Total | 9 | |