Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 8:36:43 pm took 0.53 seconds version: b85cbb8 helpers: v1
Territory: BMS Month: « Jun 2026 » Company: NMLGL [x] Ticket: all User: all Type: Remote [x] Role: all Bill: all Timesheet: all 6/1 6/8 6/15 6/22 6/29 Board: all Entry Status: all Ticket Status: all Issue: all [reset] Progress: 100% (9 of 9)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 41258 | BMS | NMLGL | mleasure | 6/11 | 10:05 am | 10:35 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76716 | Fwd: Outlook and Clio | 0 | Called Josh and after some research and troubleshooting we were able to get his outlook configured and added into Clio. Verified good to go. | 0 | |||||||
| 2 | 41317 | BMS | NMLGL | mleasure | 6/12 | 1:17 pm | 1:41 pm | 0.40 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76896 | Issues with stamps.com printer | 0 | Updated notes and created ITglue instructions for remedying issue in the future. | 0 | |||||||
| 3 | 41398 | BMS | NMLGL | mleasure | 6/15 | 1:56 pm | 2:58 pm | 1.03 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 76977 | Need help with Adobe | 0 | Logged in with Admin credentials to Adobe and added her as a user and then called to help her get in. Also helped her add the stamps addin to her Adobe | 0 | |||||||
| 4 | 41776 | BMS | NMLGL | mleasure | 6/24 | 1:32 pm | 2:20 pm | 0.80 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77324 | Intern adobe account | 1 | 7/26 CS long notes ok | Created ITGlue documentation for deployment of custom Adobe Acrobat exhibit stamps using the provided Exhibit-Stamp.pdf file. Documented the per-user stamp install path at %AppData%\\\\Adobe\\\\Acrobat\\\\DC\\\\Stamps\\\\ . Installed/configured the exhibit stamp PDF for 2 users by placing the stamp file in each user’s Acrobat Stamps folder and verifying Acrobat could access the custom stamp set after relaunch. Also added/assigned the required Adobe licensing for both users in Adobe Admin as part of setup so Acrobat stamping functionality would be available under their accounts. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 5 | 40964 | BMS | NMLGL | rclingan | 6/3 | 11:34 am | 11:36 am | 0.03 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76504 | Kimberly issues accessing server on laptop | 0 | Connected to laptop, noticed VPN was not enabled. Turned VPN on, checked network drives and everything reconnected. | 0 | |||||||
| 6 | 41135 | BMS | NMLGL | rclingan | 6/8 | 8:45 am | 9:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76679 | help with clio calendar updates | 0 | worked with kathy to verify steps to share clio calendar access. | 0 | |||||||
| 7 | 41375 | BMS | NMLGL | rclingan | 6/15 | 10:50 am | 11:05 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 76969 | Re: Scan file access | 0 | checked permissions and altered for josh and jaden to have full access to intern folder. | 0 | |||||||
| 8 | 41468 | BMS | NMLGL | rclingan | 6/16 | 3:30 pm | 3:45 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77035 | Misspelled last name for new hire | 0 | fixed last name in 365 and on AD | 0 | |||||||
| 9 | 41685 | BMS | NMLGL | rclingan | 6/22 | 1:39 pm | 1:45 pm | 0.10 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77240 | Jenn Scan Folder | 0 | created scan folder and added shortcut to both copiers. | 0 | |||||||
| 10 | 41763 | BMS | NMLGL | rclingan | 6/24 | 12:32 pm | 12:45 pm | 0.22 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77321 | Jenn Corp drive access | 0 | Added Jenn to g\_corp group and new Admin role\(for new shares when they are enabled\) for share access. | 0 | |||||||
| 11 | 41844 | BMS | NMLGL | rclingan | 6/25 | 3:12 pm | 5:00 pm | 1.80 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 6/22 | Projects | ReadyToBill | >Closed | 73807 | Migrate Data | 1 | 7/26 CS board ok | Work on robocopying data from small shares as tests for Global copy fix issues caused by having mac's in the smb shares - artifacts such as .ds store files and attribute issues stopping files from migrating. begin global copy | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 12 | 41845 | BMS | NMLGL | rclingan | 6/25 | 10:00 pm | 10:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/22 | Projects | ReadyToBill | >Closed | 73807 | Migrate Data | 1 | 7/26 CS board ok | Check global copy and ensure everything is running smoothly. | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 13 | 41846 | BMS | NMLGL | rclingan | 6/26 | 8:15 am | 8:30 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Projects | ReadyToBill | >Closed | 73807 | Migrate Data | 1 | 7/26 CS board ok | check on copy of global drive. Total Copied Skipped Mismatch FAILED Extras Dirs : 19355 19182 173 0 0 0 Files : 236860 234515 2340 0 5 0 Bytes : 3.956 t 3.956 t 14.38 m 0 264.4 k 0 Times : 131:06:51 13:00:07 0:00:00 1:38:08 Speed : 92941100 Bytes/sec. Speed : 5318.132 MegaBytes/min. Ended : Friday, June 26, 2026 7:29:18 AM 5 failed files appear to have been files left open/locked/moved since start of copy, rerunning copy to check for failed files again. | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 14 | 41855 | BMS | NMLGL | rclingan | 6/26 | 8:30 am | 9:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/22 | Projects | ReadyToBill | >Closed | 73806 | Build SMB Shares | 1 | 7/26 CS board ok | Build Folder Redirection smb shares and acls. | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 15 | 41856 | BMS | NMLGL | rclingan | 6/26 | 9:00 am | 9:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/22 | Projects | ReadyToBill | >Closed | 73805 | Test SMB Share access | 1 | 7/26 CS board ok | Test folder redirection SMB acl's and access. | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 16 | 41860 | BMS | NMLGL | rclingan | 6/26 | 9:30 am | 10:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/22 | Projects | ReadyToBill | >Closed | 73807 | Migrate Data | 1 | 7/26 CS board ok | Create runbook for remaining migrations and delta passes. | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 17 | 41908 | BMS | NMLGL | rclingan | 6/29 | 8:15 am | 8:30 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78749 | Update Truenas software | 0 | completed updates on truenas software and verified connectivity and functionality | 0 | |||||||
| 18 | 41907 | BMS | NMLGL | rclingan | 6/29 | 8:30 am | 8:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Projects | ReadyToBill | >Closed | 73807 | Migrate Data | 1 | 7/26 CS board ok | verify data copied over weekend. one final major drive copy will be started this afternoon. | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 19 | 41989 | BMS | NMLGL | rclingan | 6/29 | 4:30 pm | 5:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/29 | Projects | ReadyToBill | >Closed | 73807 | Migrate Data | 1 | 7/26 CS board ok | Start migration of tempstorage drive. | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' |
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Notices
| Field | Message | Count |
|---|---|---|
| Board | Board not 'Help Desk' or 'Help Desk 2.1' | 8 |
| Notes | Notes longer than 500 characters | 1 |
| Total | 9 | |