Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 8:41:41 pm took 0.55 seconds version: b85cbb8 helpers: v1
Territory: BMS Month: « Jun 2026 » Company: HH [x] Ticket: all User: all Type: all Role: all Bill: all Timesheet: 6/1 6/8 6/15 6/22 6/29 [x] Board: all Entry Status: all Ticket Status: all Issue: all [reset] Progress: 100% (8 of 8)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
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| 1 | 40839 | BMS | HH | rclingan | 6/1 | 8:05 am | 11:06 am | 3.02 | 3.25 | 0 | 406.25 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76402 | Intune Setup for android phones | 1 | 7/26 CS long notes ok | Reviewed requirements for migrating Heading Home's ~45 Google Pixel phones from ManageEngine MDM to Microsoft Intune. Confirmed strategy: fully managed Android Enterprise (COBO) enrollment, with migration staged as a follow-on project after GWS cutover stabilizes. Created a dedicated Gmail account (headinghomeaebind@gmail.com) for Managed Google Play binding — kept separate from the GWS tenant to avoid lifecycle dependency. Bound Android Enterprise to the Heading Home Intune tenant via Managed Google Play. Resolved an authentication issue during binding caused by mixed browser sessions between MSP and client tenant — completed successfully by running the full flow in a clean InPrivate session authenticated to the Heading Home tenant. MGP connector status confirmed as Active. Created a Fully Managed enrollment profile named "Heading Home - Android Fully Managed" with device naming template HH-AND-{{SERIAL}}. Created a static Entra security group "Heading Home - Android Enrollment" and added Intune Provisioning Client as owner to satisfy enrollment profile requirements. Created a dynamic Entra security group "Heading Home - Android Devices" (rule: device.deviceOSType -eq "Android") for policy targeting. Approved and synced M365 apps via Managed Google Play (Outlook, Teams, Edge, OneDrive, Authenticator, Intune Company Portal, Zoom, ADP). | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 2 | 40840 | BMS | HH | rclingan | 6/1 | 11:21 am | 1:00 pm | 1.65 | 1.75 | 0 | 218.75 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76402 | Intune Setup for android phones | 1 | 7/26 CS long notes ok | Assigned all apps as Required to the Android Devices group. Created Android Enterprise compliance policy (Fully Managed) with numeric complex PIN, 15-minute inactivity lock, encryption required, and rooted device blocking. Created device restriction profile with key de-Googling settings: blocked personal Google accounts, blocked factory reset by user, blocked unknown app sources, blocked Play Store open access, set automatic system updates, configured FRP recovery email to bms@headinghome.org. Completed a successful test enrollment on one Pixel device — all policies applied and apps pushed successfully. Noted that Google Workspace accounts can still be added to devices (work accounts only, not personal), which will be resolved once GWS accounts are suspended as part of the ongoing migration. CA policy requiring device compliance intentionally deferred until full fleet migration is complete. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 3 | 40918 | BMS | HH | rclingan | 6/2 | 9:45 am | 11:00 am | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76205 | Fw: Quote request for laptops and desktops | 0 | Setup laptop for deployment. | 0 | |||||||
| 4 | 40919 | BMS | HH | rclingan | 6/2 | 11:00 am | 11:22 am | 0.37 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76205 | Fw: Quote request for laptops and desktops | 1 | 7/28 CS fixed travel entered as remote | Travel to Gateway center for onsite visit. | 0 | ||||||
| 5 | 40920 | BMS | HH | rclingan | 6/2 | 11:22 am | 11:44 am | 0.37 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76205 | Fw: Quote request for laptops and desktops | 1 | 7/28 CS fixed onsite entered as remote | Onsite to drop off 3 laptops and 2 phones. | 0 | ||||||
| 6 | 40877 | BMS | HH | rclingan | 6/2 | 12:20 pm | 12:27 pm | 0.12 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76441 | Employee Terminations | 0 | I think i am going to create a form for departing users to make it a little easier on everyone but do we need to provide onedrive/mailbox access from these users to their respective managers? If so can you tell me who should get access for each one? | 0 | |||||||
| 7 | 40927 | BMS | HH | rclingan | 6/2 | 3:30 pm | 4:45 pm | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76402 | Intune Setup for android phones | 0 | Wipe phones that were in undeployed inventory to setup in intune for new users. | 0 | |||||||
| 8 | 40900 | BMS | HH | rclingan | 6/2 | 4:48 pm | 4:59 pm | 0.18 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76456 | Aspen Weigold | 0 | Deleted user, created shared mailbox and assigned access to mailbox and onedrive to Nakeisha. | 0 | |||||||
| 9 | 41037 | BMS | HH | rclingan | 6/4 | 8:00 am | 12:00 pm | 4.00 | 4.00 | 0 | 500.00 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76205 | Fw: Quote request for laptops and desktops | 0 | Setup and provisioning for 3 more laptops. | 0 | |||||||
| 10 | 41036 | BMS | HH | rclingan | 6/4 | 12:00 pm | 1:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76540 | IT questionnaire | 0 | Meeting with Client about questionnaire and the plan to address it. Timeline is to have it in by the end of June. Identify areas where solutions still need to be implemented and advise on options and costs. Work with client to verify policies and procedures as needed. | 0 | |||||||
| 11 | 41361 | BMS | HH | rclingan | 6/4 | 2:00 pm | 2:30 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76967 | Catherine miller issues with phone setup | 1 | 7/28 CS fixed travel entered as remote | travel for onsite visit. | 0 | ||||||
| 12 | 41362 | BMS | HH | rclingan | 6/4 | 2:30 pm | 2:45 pm | 0.25 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76967 | Catherine miller issues with phone setup | 1 | 7/28 CS fixed onsite entered as remote | onsite setup with catherine, provide temporary access pass so that she can get into phone and setup authenticator app. | 0 | ||||||
| 13 | 41363 | BMS | HH | rclingan | 6/4 | 2:45 pm | 3:00 pm | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76811 | quote request, laptop & 3 monitors | 1 | 7/28 CS fixed travel entered as remote | travel for onsite visit | 0 | ||||||
| 14 | 41364 | BMS | HH | rclingan | 6/4 | 3:00 pm | 3:25 pm | 0.42 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76811 | quote request, laptop & 3 monitors | 1 | 7/28 CS fixed onsite entered as remote | onsite visit to drop off laptops and monitors with jesse at the annex so he can take them to gateway. | 0 | ||||||
| 15 | 41087 | BMS | HH | rclingan | 6/5 | 1:10 pm | 1:25 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76578 | Arias Foster | 0 | Deactivated account and assigned user access to nakeisha. | 0 | |||||||
| 16 | 41090 | BMS | HH | rclingan | 6/5 | 1:26 pm | 1:32 pm | 0.10 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76581 | Janelle Chacon | 0 | Deactivated user and transferred access to Dorothee. | 0 |
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Tickets with over 5 hours in the current view (2)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 6.25 | 76402 | HH | Intune Setup for android phones |
| 6.25 | 76205 | HH | Fw: Quote request for laptops and desktops |
Notices
| Field | Message | Count |
|---|---|---|
| Notes | Notes longer than 500 characters | 2 |
| Total | 2 | |