Home»Time Entries Audit loading ... generated 8/8/2026 at 7:51:22 pm took 0.91 seconds version: 1726150 helpers: v1
Territory: BMS Month: « Jun 2026 » Company: all Ticket: all User: all Type: all Role: all Bill: all Timesheet: 6/1 6/8 6/15 6/22 6/29 [x] Board: all Entry Status: all Ticket Status: all Issue: all [reset] Progress: 100% (17 of 17)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 40808 | BMS | PPT | fdrewett | 6/1 | 7:30 am | 7:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76251 | Log In Problem to Bank CC | 0 | Updated the shortcut for the bank and tested. Loraine is good! | 0 | |||||||
| 2 | 41698 | BMS | SVC | fdrewett | 6/1 | 8:15 am | 9:00 am | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76236 | OBS remote billers are reporting that their RDP sessions to SVC-RDP01 are slow and choppy | 0 | worked with the obs billing folks on testing the connection and gathering info. we are waiting for a call back from their it person | 0 | |||||||
| 3 | 41699 | BMS | AIAM | fdrewett | 6/1 | 9:00 am | 10:00 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 1 | 7/26 CS fixed onsite entered as remote | Onsite with Richard to get in to the website and review the dashboard | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | ||||
| 4 | 41700 | BMS | AIAM | fdrewett | 6/1 | 10:00 am | 11:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 75827 | AMR - New Laptop for Richard Scroggins | 0 | installed the backup on the laptop and backup-ed up the user profile. setup email on the phone and laptop | 0 | |||||||
| 5 | 40870 | BMS | AIAM | fdrewett | 6/2 | 10:06 am | 11:06 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 74900 | Bosque Farms - Need replacement APs for the watchfire sign | 1 | 7/26 CS not sure why 'Deduct' is empty in API results, doesn't appear to be an issue here though | Reconfigured the Bosque Farms Watchfire sign wireless bridge. Both PicoStation M2 radios factory-reset and rebuilt from scratch - PC-side as AP \(172.24.128.200\), sign-side as station \(172.24.128.202\) - transparent bridge on SSID WF112022, ch 1, WPA2-AES. Verified wireless association and link quality. Internal documentation created. | 0 | ||||||
| 6 | 40904 | BMS | AIAM | fdrewett | 6/2 | 11:00 am | 11:30 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 74900 | Bosque Farms - Need replacement APs for the watchfire sign | 1 | 7/26 CS fixed travel entered as remote | travel to Bosque Farms | 0 | ||||||
| 7 | 40905 | BMS | AIAM | fdrewett | 6/2 | 11:30 am | 12:30 pm | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 74900 | Bosque Farms - Need replacement APs for the watchfire sign | 1 | 7/26 CS fixed onsite entered as remote | Installed the new access points on the building and sign side. Both the old aps had failed. the drop to the building was also bad so i moved the ap inside. Tested and working | 0 | ||||||
| 8 | 41115 | BMS | OMNI | fdrewett | 6/3 | 7:30 am | 11:30 am | 4.00 | 4.00 | 0 | 500.00 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76486 | AMR SERVER DOWN | 1 | 7/26 CS long notes ok | **omni-docker01 MySQL crash incident - RESOLVED 11:36 AM** Production MySQL on omni-docker01 \(Omni POS at the AMR location\) entered a crash loop after this morning's automatic update bumped MySQL from 8.4.8 to 8.4.9. Omni POS and menu services were unavailable from approximately 07:57 until 11:36. Root cause: the MySQL config referenced an orphaned encryption keyring plugin left over from a July 2025 install. The new 8.4.9 binary failed to load that stale plugin and crashed on startup before reaching the database. After five failed restarts, the service gave up. Because the server uses encryption at rest, the obvious quick fix \(removing the bad config line\) would have made the encrypted data unreadable. Identified the correct path instead: migrating to MySQL's supported replacement keyring component, which uses the same on-disk format so no data loss or re-encryption is required. Engagement was read-only diagnostics on our side. Walked Kevin Adams \(Omni's server lead\) through the root cause and remediation plan. Kevin applied the migration during the incident, preserved all encrypted tables, and confirmed resolution at 11:36 AM. Also audited the server's automatic-update policy and found it would likely trigger the same class of failure on future updates. Drafted a configuration override to address that. Deliverables: full migration runbook, single-page remediation cheatsheet, and a self-contained incident writeup in the shared OMNI\_Docs vault for the Omni team. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 9 | 41116 | BMS | OMNI | fdrewett | 6/3 | 1:00 pm | 2:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76672 | Interview with Dan with a potential new tech | 0 | Interview with Oscar | 0 | |||||||
| 10 | 41119 | BMS | TSSNM | fdrewett | 6/4 | 8:30 am | 9:00 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76527 | Front Desk Offline | 0 | Travel to the clients | 0 | |||||||
| 11 | 41120 | BMS | TSSNM | fdrewett | 6/4 | 9:00 am | 10:00 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76527 | Front Desk Offline | 0 | Onsite - Found that the drop to the front desk is not passing POE to the switch at the front counter. Installed a power supply for the switch at the counter and we will need to quote out and run a new cable for the counter. | 0 | |||||||
| 12 | 41122 | BMS | OMNI | fdrewett | 6/4 | 10:00 am | 12:00 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76673 | Weekly Meeting | 0 | weekly meeting and working with Kevin on activating the php storm licenses | 0 | |||||||
| 13 | 41069 | BMS | PPT | fdrewett | 6/5 | 8:16 am | 10:03 am | 1.78 | 2.00 | 0 | 250.00 | Admin | Standard Technician | DoNotBill | 6/1 | Help Desk 2.1 | WrittenOff | -Closed | 76515 | Re: New Employee email | 1 | 7/26 CS written off entry not an issue (see notes) | Time on another ticket | 2 | Warnings: Entry Status: Status = 'WrittenOff', work type not correspondence or sales; Notices: Bill: Status = 'DoNotBill', work type not correspondence or sales | Entry Status: Status = 'WrittenOff', work type not correspondence or sales | Bill: Status = 'DoNotBill', work type not correspondence or sales | |||
| 14 | 41068 | BMS | PPT | fdrewett | 6/5 | 8:30 am | 9:30 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76547 | New student access | 1 | 7/26 CS exposed creds not an issue here per Frank | The two new employees are ready to go. We will be around Monday if needed Thanks! New Employees - Dalton Herschberger * Server * Username: dherschberger * Password: Paradigm123! * Google * Userna[me: dherschberger@paradigmnm](mailto:dherschberger@paradigmnm.com).com * Password: Paradigm123! - Isaiah Otero * Server * Username: iotero * Password: Paradigm123! * Google * Userna[me: iotero@paradigmnm](mailto:iotero@paradigmnm.com).com * Paradigm123! | 1 | Notices: Notes: Possible exposed credentials | Notes: Possible exposed credentials | ||||
| 15 | 41075 | BMS | SVC | ggonzales | 6/5 | 9:52 am | 12:01 pm | 2.15 | 2.25 | 0 | 281.25 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76242 | Remote User Computer Re-assignment | 1 | 7/30 fixed 'IDK' work type (best guess; not reviewed w/ GG or FD) | Steps taken: * Found computers needing changes * Spoke with team about setup * Adjusted things in ITGlue * Ran some updates on device a-4976 Next Steps: * Reach out to user and get setup add the new computer a-4976 to their account in ninja | 0 | ||||||
| 16 | 40839 | BMS | HH | rclingan | 6/1 | 8:05 am | 11:06 am | 3.02 | 3.25 | 0 | 406.25 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76402 | Intune Setup for android phones | 1 | 7/26 CS long notes ok | Reviewed requirements for migrating Heading Home's ~45 Google Pixel phones from ManageEngine MDM to Microsoft Intune. Confirmed strategy: fully managed Android Enterprise (COBO) enrollment, with migration staged as a follow-on project after GWS cutover stabilizes. Created a dedicated Gmail account (headinghomeaebind@gmail.com) for Managed Google Play binding — kept separate from the GWS tenant to avoid lifecycle dependency. Bound Android Enterprise to the Heading Home Intune tenant via Managed Google Play. Resolved an authentication issue during binding caused by mixed browser sessions between MSP and client tenant — completed successfully by running the full flow in a clean InPrivate session authenticated to the Heading Home tenant. MGP connector status confirmed as Active. Created a Fully Managed enrollment profile named "Heading Home - Android Fully Managed" with device naming template HH-AND-{{SERIAL}}. Created a static Entra security group "Heading Home - Android Enrollment" and added Intune Provisioning Client as owner to satisfy enrollment profile requirements. Created a dynamic Entra security group "Heading Home - Android Devices" (rule: device.deviceOSType -eq "Android") for policy targeting. Approved and synced M365 apps via Managed Google Play (Outlook, Teams, Edge, OneDrive, Authenticator, Intune Company Portal, Zoom, ADP). | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 17 | 40838 | BMS | NMLGL | rclingan | 6/1 | 8:47 am | 8:48 am | 0.02 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | DoNotBill | 6/1 | Help Desk 2.1 | WrittenOff | -Closed | 76384 | Fw: Adobe stamps | 1 | 7/30 filxed correspondence marked as no charge | Reached out to meredith for a good time to work on this with her. | 0 | ||||||
| 18 | 40841 | BMS | NMFFL | rclingan | 6/1 | 11:06 am | 11:21 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76403 | Segra Phone call | 0 | Discussion about plans. Current turn up of ethernet planned for July 15th. Gloria to send letter of agency to elizabeth as next steps. This is for numbers that need to be ported | 0 | |||||||
| 19 | 40840 | BMS | HH | rclingan | 6/1 | 11:21 am | 1:00 pm | 1.65 | 1.75 | 0 | 218.75 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76402 | Intune Setup for android phones | 1 | 7/26 CS long notes ok | Assigned all apps as Required to the Android Devices group. Created Android Enterprise compliance policy (Fully Managed) with numeric complex PIN, 15-minute inactivity lock, encryption required, and rooted device blocking. Created device restriction profile with key de-Googling settings: blocked personal Google accounts, blocked factory reset by user, blocked unknown app sources, blocked Play Store open access, set automatic system updates, configured FRP recovery email to bms@headinghome.org. Completed a successful test enrollment on one Pixel device — all policies applied and apps pushed successfully. Noted that Google Workspace accounts can still be added to devices (work accounts only, not personal), which will be resolved once GWS accounts are suspended as part of the ongoing migration. CA policy requiring device compliance intentionally deferred until full fleet migration is complete. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 20 | 40918 | BMS | HH | rclingan | 6/2 | 9:45 am | 11:00 am | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76205 | Fw: Quote request for laptops and desktops | 0 | Setup laptop for deployment. | 0 | |||||||
| 21 | 40919 | BMS | HH | rclingan | 6/2 | 11:00 am | 11:22 am | 0.37 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76205 | Fw: Quote request for laptops and desktops | 1 | 7/28 CS fixed travel entered as remote | Travel to Gateway center for onsite visit. | 0 | ||||||
| 22 | 40920 | BMS | HH | rclingan | 6/2 | 11:22 am | 11:44 am | 0.37 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76205 | Fw: Quote request for laptops and desktops | 1 | 7/28 CS fixed onsite entered as remote | Onsite to drop off 3 laptops and 2 phones. | 0 | ||||||
| 23 | 40877 | BMS | HH | rclingan | 6/2 | 12:20 pm | 12:27 pm | 0.12 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76441 | Employee Terminations | 0 | I think i am going to create a form for departing users to make it a little easier on everyone but do we need to provide onedrive/mailbox access from these users to their respective managers? If so can you tell me who should get access for each one? | 0 | |||||||
| 24 | 40927 | BMS | HH | rclingan | 6/2 | 3:30 pm | 4:45 pm | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76402 | Intune Setup for android phones | 0 | Wipe phones that were in undeployed inventory to setup in intune for new users. | 0 | |||||||
| 25 | 40929 | BMS | IC | rclingan | 6/2 | 4:30 pm | 4:45 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76487 | VPN for Amanda Garcia on desktop to take it to work from home | 0 | Create VPN user and setup open vpn on amanda desktop. | 0 | |||||||
| 26 | 40900 | BMS | HH | rclingan | 6/2 | 4:48 pm | 4:59 pm | 0.18 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76456 | Aspen Weigold | 0 | Deleted user, created shared mailbox and assigned access to mailbox and onedrive to Nakeisha. | 0 | |||||||
| 27 | 40934 | BMS | IC | rclingan | 6/3 | 8:00 am | 8:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 0 | Begin wipe/reprovision of Ray laptop to set it up for Tommy. | 0 | |||||||
| 28 | 41007 | BMS | NMLGL | rclingan | 6/3 | 9:07 am | 12:37 pm | 3.50 | 3.50 | 0 | 437.50 | Setup-Provisioning | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76491 | Macbook Setup for Jenn | 0 | Setup Macbook for use by Jenn Create AD account for Jenn Create VPN Profile Create apple ID Add applications to macbook sign in to office applications setup vpn and test it connect smb shares and favorite smb source | 0 | |||||||
| 29 | 41010 | BMS | IC | rclingan | 6/3 | 10:00 am | 10:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 0 | setup laptop after wipe for tommy. | 0 | |||||||
| 30 | 40964 | BMS | NMLGL | rclingan | 6/3 | 11:34 am | 11:36 am | 0.03 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76504 | Kimberly issues accessing server on laptop | 0 | Connected to laptop, noticed VPN was not enabled. Turned VPN on, checked network drives and everything reconnected. | 0 | |||||||
| 31 | 41013 | BMS | NMLGL | rclingan | 6/3 | 1:00 pm | 3:00 pm | 2.00 | 2.00 | 0 | 250.00 | Setup-Provisioning | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76023 | New setup for Front desk/ Luisa | 0 | Setup Laptop for Luisa initial setup to include all updates and program installation create VPN profile for Luisa test VPN connection to office | 0 | |||||||
| 32 | 41015 | BMS | NMLGL | rclingan | 6/3 | 3:19 pm | 3:37 pm | 0.30 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76023 | New setup for Front desk/ Luisa | 0 | Travel for onsite vist. | 0 | |||||||
| 33 | 41017 | BMS | NMLGL | rclingan | 6/3 | 3:37 pm | 4:50 pm | 1.22 | 1.25 | 0 | 156.25 | Onsite | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76023 | New setup for Front desk/ Luisa | 0 | Onsite setup of Luisa laptop and moving desktop to front desk and ensuring front desk is all setup. | 0 | |||||||
| 34 | 41037 | BMS | HH | rclingan | 6/4 | 8:00 am | 12:00 pm | 4.00 | 4.00 | 0 | 500.00 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76205 | Fw: Quote request for laptops and desktops | 0 | Setup and provisioning for 3 more laptops. | 0 | |||||||
| 35 | 41036 | BMS | HH | rclingan | 6/4 | 12:00 pm | 1:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76540 | IT questionnaire | 0 | Meeting with Client about questionnaire and the plan to address it. Timeline is to have it in by the end of June. Identify areas where solutions still need to be implemented and advise on options and costs. Work with client to verify policies and procedures as needed. | 0 | |||||||
| 36 | 41361 | BMS | HH | rclingan | 6/4 | 2:00 pm | 2:30 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76967 | Catherine miller issues with phone setup | 1 | 7/28 CS fixed travel entered as remote | travel for onsite visit. | 0 | ||||||
| 37 | 41362 | BMS | HH | rclingan | 6/4 | 2:30 pm | 2:45 pm | 0.25 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76967 | Catherine miller issues with phone setup | 1 | 7/28 CS fixed onsite entered as remote | onsite setup with catherine, provide temporary access pass so that she can get into phone and setup authenticator app. | 0 | ||||||
| 38 | 41363 | BMS | HH | rclingan | 6/4 | 2:45 pm | 3:00 pm | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76811 | quote request, laptop & 3 monitors | 1 | 7/28 CS fixed travel entered as remote | travel for onsite visit | 0 | ||||||
| 39 | 41364 | BMS | HH | rclingan | 6/4 | 3:00 pm | 3:25 pm | 0.42 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76811 | quote request, laptop & 3 monitors | 1 | 7/28 CS fixed onsite entered as remote | onsite visit to drop off laptops and monitors with jesse at the annex so he can take them to gateway. | 0 | ||||||
| 40 | 41365 | BMS | NMLGL | rclingan | 6/4 | 3:24 pm | 3:38 pm | 0.23 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76023 | New setup for Front desk/ Luisa | 0 | travel for onsite visit | 0 | |||||||
| 41 | 41366 | BMS | NMLGL | rclingan | 6/4 | 3:38 pm | 4:57 pm | 1.32 | 1.50 | 0 | 187.50 | Onsite | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76023 | New setup for Front desk/ Luisa | 0 | Onsite setup of josh and jaden at front desk, attempt to setup stamps.com printer showed them the process of logging in and out since this is a shared computer, they were trying to use email instead of the username for the domain. | 0 | |||||||
| 42 | 41071 | BMS | JGCPA | rclingan | 6/5 | 10:10 am | 10:52 am | 0.70 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76567 | No Subject | 0 | download folder Uploaded folder to files.blackmoon.systems for easy sharing as file is 1.1gb created public link and sent to amy. | 0 | |||||||
| 43 | 41070 | BMS | JGCPA | rclingan | 6/5 | 10:13 am | 10:23 am | 0.17 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | NoCharge | 6/1 | Help Desk 2.1 | Billed | -Closed | 76567 | No Subject | 0 | Hi Amy, I will download the entirety of the OMG-Amy folder from your onedrive and zip it up and send it over. This wont have any changes you made after the first time we got you access back to these files. | 0 | |||||||
| 44 | 41087 | BMS | HH | rclingan | 6/5 | 1:10 pm | 1:25 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76578 | Arias Foster | 0 | Deactivated account and assigned user access to nakeisha. | 0 | |||||||
| 45 | 41090 | BMS | HH | rclingan | 6/5 | 1:26 pm | 1:32 pm | 0.10 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | BilledAgreement | -Closed | 76581 | Janelle Chacon | 0 | Deactivated user and transferred access to Dorothee. | 0 | |||||||
| 46 | 41287 | BMS | CT | rclingan | 6/5 | 1:34 pm | 1:52 pm | 0.30 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76840 | NVR issues | 0 | Travel for onsite visit. | 0 | |||||||
| 47 | 41288 | BMS | CT | rclingan | 6/5 | 1:52 pm | 3:15 pm | 1.38 | 1.50 | 0 | 187.50 | Onsite | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76840 | NVR issues | 0 | troubleshooting NVR rolled back protect version with no success. NVR in a state of no protect version and no firmware will install. factory reset with still no success. suggested rma and assisted with filling out the rma request. | 0 |
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Tickets with over 5 hours in the current view (2)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 6.25 | 76402 | HH | Intune Setup for android phones |
| 6.25 | 76205 | HH | Fw: Quote request for laptops and desktops |
Errors
| Field | Message | Count |
|---|---|---|
| Work Type | No travel entry found for onsite (based on tech, date, company) | 1 |
| Total | 1 | |
Warnings
| Field | Message | Count |
|---|---|---|
| Entry Status | Status = 'WrittenOff', work type not correspondence or sales | 1 |
| Total | 1 | |
Notices
| Field | Message | Count |
|---|---|---|
| Bill | Status = 'DoNotBill', work type not correspondence or sales | 1 |
| Notes | Notes longer than 500 characters | 3 |
| Notes | Possible exposed credentials | 1 |
| Total | 5 | |