Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 8:41:37 pm took 0.45 seconds version: b85cbb8 helpers: v1
Territory: BMS Month: « Jun 2026 » Company: HH [x] Ticket: all User: all Type: all Role: all Bill: all Timesheet: 6/1 6/8 6/15 6/22 6/29 [x] Board: all Entry Status: all Ticket Status: all Issue: all [reset] Progress: 100% (2 of 2)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 41745 | BMS | HH | mleasure | 6/24 | 10:01 am | 10:06 am | 0.08 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | BilledAgreement | -Closed | 77300 | Raven Pacheco | 0 | Hi Patricia, We can take care of Raven’s account deactivation. For the reassignment to Marlene Cabrera, can you clarify what you would like transferred to her for now? For example, should Marlene be given access to Raven’s mailbox and/or have Raven’s email forwarded to her, along with any other associated Heading Home accounts Raven managed? Thank you, Marc | 0 | |||||||
| 2 | 41672 | BMS | HH | rclingan | 6/22 | 9:00 am | 9:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | BilledAgreement | -Closed | 77217 | Security camera app install on jesse laptop | 0 | installed application for jesse and verified that he is able to view aoc footage from the annex. | 0 | |||||||
| 3 | 42019 | BMS | HH | rclingan | 6/23 | 10:00 am | 12:00 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | BilledAgreement | -Closed | 78812 | Shared calendar and teams chat troubleshooting | 1 | 7/26 CS long notes ok | Investigated request to remove duplicate Teams group chat via admin center; confirmed architectural limitation (group chats live in participant mailboxes, no central admin object to delete) and recommended rename/redirect workaround to consolidate users back into the proper M365 Group channel. Clarified calendar delegation behavior (per-user, on by default, no admin config required). Troubleshot shared calendar access issue for less-technical staff — traced root cause to calendar being hosted as a secondary calendar in a non-interactive service account mailbox (no native users), making it inaccessible for frictionless editing. Evaluated and ruled out OWA deeplink workaround (no supported parameter for targeting a specific shared calendar). Recommended migrating the calendar to an M365 Group/Team with a Channel Calendar tab to eliminate per-user permissioning and provide a native event-entry point. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 4 | 41757 | BMS | HH | rclingan | 6/24 | 12:20 pm | 12:26 pm | 0.10 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | BilledAgreement | -Closed | 77300 | Raven Pacheco | 0 | Deleted user, assigned mailbox and onedrive to marlene as requested. | 0 | |||||||
| 5 | 41778 | BMS | HH | rclingan | 6/24 | 2:00 pm | 2:52 pm | 0.87 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | BilledAgreement | -Closed | 77327 | Nakeisha needs adobe | 0 | setup adobe on nakeisha laptop and ensure the application licenses properly. | 0 | |||||||
| 6 | 41800 | BMS | HH | rclingan | 6/25 | 10:32 am | 10:50 am | 0.30 | 0.50 | 0 | 62.50 | Correspondence NC | Standard Technician | DoNotBill | 6/22 | Help Desk 2.1 | WrittenOff | -Closed | 77365 | Laura Nava | 0 | Are providing her email and onedrive access to someone? I am not sure who would be responsible for respite employees currently. | 0 | |||||||
| 7 | 41801 | BMS | HH | rclingan | 6/25 | 10:50 am | 11:05 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | BilledAgreement | -Closed | 77365 | Laura Nava | 0 | removed user, converted to shared mailbox and provided access to Robert H. for mail and onedrive. | 0 | |||||||
| 8 | 41818 | BMS | HH | rclingan | 6/25 | 12:50 pm | 1:47 pm | 0.95 | 1.00 | 0 | - | Sales | Sales | DoNotBill | 6/22 | Sales | WrittenOff | On Hold | 77371 | AOC Camera Revamp | 1 | 7/28 CS sales role ok, long notes ok | Current system does not support audio these are all analog cameras. "Lets price 25 - 30, we can add them for sure. I'd say 15 exterior grade and 15 interior " We need to verify if these current cameras are fed by siamese cable or ethernet, verify current position and lay them out on a design plan to ensure coverage before moving forward with any purchases. Any rg59/rg6 coax runs will need to be redone with cat6, if they are truly impossible we can use poe over 2 wire retrofit kits. keeping in mind these require poe ++ and are an added cost for each run. planned equipment would be NVR G2 Pro, 15x G6 bullet, 15x G6 turret, switch pro max 48 poe 4x24tb drives | 3 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1', Notes: Notes longer than 500 characters, Work Role: Role not Standard Technician | Board: Board not 'Help Desk' or 'Help Desk 2.1', Notes: Notes longer than 500 characters, Work Role: Role not Standard Technician |
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Notices
| Field | Message | Count |
|---|---|---|
| Board | Board not 'Help Desk' or 'Help Desk 2.1' | 1 |
| Notes | Notes longer than 500 characters | 2 |
| Work Role | Role not Standard Technician | 1 |
| Total | 4 | |