Home»Time Entries Audit loading ... [hide int notes] generated 8/9/2026 at 12:48:37 am took 0.42 seconds version: b85cbb8 helpers: v2
Territory: BMS Month: « Apr 2026 » Company: all Ticket: all User: all Type: all Role: all Bill: all Timesheet: 3/30 4/6 4/13 4/20 4/27 [x] Board: Help Desk 2.1 [x] Entry Status: all Ticket Status: all Issue: all [reset] Progress: 0% (0 of 10)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 39650 | BMS | HH | fdrewett | 4/27 | 1:00 pm | 5:00 pm | 4.00 | 4.00 | 0 | 600.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Built out the migration source data set. Updated the user tracking sheet against the current Google Admin export, then reviewed the full account list line by line with Jesse Hugg to confirm who migrates, who is archived, and how aliases and shared mailboxes are handled. Cleaned up and imported the finalized user list into MSPComplete via CSV and applied User Migration Bundle licensing. Created the Document migration project for My Drive to OneDrive and pre-provisioned each user's OneDrive so the Drive data had a destination to land in. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | |||||
| 2 | 39416 | BMS | JGCPA | fdrewett | 4/28 | 9:30 am | 9:40 am | 0.17 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | DoNotBill | 4/27 | Help Desk 2.1 | WrittenOff | -Closed | 74893 | No Subject | 0 | called and checked in with Amy. she just needs a new mouse. She is going to run over to Staples. | 0 | |||||||
| 3 | 39651 | BMS | HH | fdrewett | 4/28 | 11:00 am | 3:00 pm | 4.00 | 4.00 | 0 | 600.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Reviewed the results of the pilot migrations - all trial passes completed successfully across mail, calendar, contacts and Drive data. Purchased and applied the remaining User Migration Bundle licenses to cover the balance of the user count. Kicked off the mailbox Pre-Stage Pass, starting with Jesse Hugg as the validation user, and monitored throughput, throttling and the error queue as the pass ran. | 0 | |||||||
| 4 | 39652 | BMS | HH | fdrewett | 4/29 | 8:15 am | 11:00 am | 2.75 | 2.75 | 0 | 412.50 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Continued the mailbox pre-stage. Worked the error queue from the overnight pass, re-driving failed items and running retries on the mailboxes that had not completed. Kicked off the Shared Drive to SharePoint migration project so the shared data would be staged alongside the mailboxes ahead of the cutover. | 0 | |||||||
| 5 | 39659 | BMS | HH | fdrewett | 4/29 | 3:00 pm | 5:00 pm | 2.00 | 2.00 | 0 | 300.00 | Onsite | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | onsite at aoc - signing up users for m365 | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | |||||
| 6 | 39649 | BMS | OMNI | fdrewett | 4/30 | 10:00 am | 11:30 am | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Closed | 75280 | OMNI Weekly meeting | 0 | weekly meeting | 0 | |||||||
| 7 | 39657 | BMS | HH | fdrewett | 4/30 | 2:00 pm | 5:00 pm | 3.00 | 3.00 | 0 | 450.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Call with Jesse Hugg to confirm the cutover plan and sequence for the weekend and to give a status update on migration progress. Continued working the mailbox pre-stage retries, with additional passes required on the larger mailboxes that had not finished inside the standard pass window. | 0 | |||||||
| 8 | 39571 | BMS | NMFFL | mleasure | 4/30 | 1:00 pm | 1:31 pm | 0.52 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Closed | 75205 | Issues with Chrome | 0 | Issue: User reported Chrome running slow, pages hanging/spinning. Troubleshooting: Tested in incognito and other Chrome profiles – no issues there. Findings: Problem isolated to one Chrome profile. Resolution: Rebuilt the affected profile \(renamed default.old\), had user sign back in. Result: Chrome performance back to normal. | 0 | |||||||
| 9 | 39578 | BMS | NMLGL | mleasure | 4/30 | 2:32 pm | 3:01 pm | 0.48 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Closed | 75208 | issue is for michel with accessing printer? | 0 | Got information from Ryan and called to work on the issue. Called and front desk lady said it was no longer an issue. | 0 | |||||||
| 10 | 39449 | BMS | HH | rclingan | 4/27 | 8:00 am | 9:41 am | 1.68 | 1.75 | 0 | 262.50 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | work on debbies new pc ensure setup into m365 verify status for migration | 0 | |||||||
| 11 | 39450 | BMS | HH | rclingan | 4/27 | 9:41 am | 9:53 am | 0.20 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | travel for onsite visit. | 1 | Errors: Work Type: No onsite entry found for travel (based on tech, date, company) | Work Type: No onsite entry found for travel (based on tech, date, company) | |||||
| 12 | 39451 | BMS | HH | rclingan | 4/27 | 9:53 am | 1:59 pm | 4.10 | 4.25 | 0 | 637.50 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | transfer debbie setup secure case for pc to be locked in according to requirements troubleshoot issues with qb server moving to entra joined pc ensure qb shares are working and accessible | 0 | |||||||
| 13 | 39452 | BMS | HH | rclingan | 4/27 | 2:30 pm | 4:20 pm | 1.83 | 2.00 | 0 | 300.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | transfer jesse workstation to microsoft | 0 | |||||||
| 14 | 39446 | BMS | HH | rclingan | 4/28 | 7:53 am | 9:47 am | 1.90 | 2.00 | 0 | 300.00 | Onsite | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Onsite for signing into microsoft at aoc | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | |||||
| 15 | 39448 | BMS | HH | rclingan | 4/28 | 10:05 am | 11:00 am | 0.92 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | work on printer plan and admin priviledges | 0 | |||||||
| 16 | 39444 | BMS | NMFFL | rclingan | 4/28 | 11:00 am | 12:30 pm | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Closed | 74903 | Loni returning - need to setup accounts and laptop | 0 | Setup laptop for user install box and office products adobe etc relicense mailbox and reset password | 0 | |||||||
| 17 | 39445 | BMS | HH | rclingan | 4/28 | 12:00 pm | 12:48 pm | 0.80 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | BilledAgreement | -Closed | 74908 | router and switch setup at housing | 0 | setup router and cloudkey and switch for deployment onsite | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 18 | 40068 | BMS | NMFFL | rclingan | 4/28 | 12:45 pm | 1:00 pm | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Closed | 74903 | Loni returning - need to setup accounts and laptop | Added manually by Curtis 5/12/26 | 0 | Travel for onsite visit. | 1 | Notices: Int Notes: Internal notes | Int Notes: Internal notes | ||||
| 19 | 39690 | BMS | NMFFL | rclingan | 4/28 | 1:00 pm | 1:23 pm | 0.38 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Closed | 74903 | Loni returning - need to setup accounts and laptop | 0 | Dropped off laptop with elizabeth and provided credentials | 0 | |||||||
| 20 | 39692 | BMS | HH | rclingan | 4/28 | 2:00 pm | 2:30 pm | 0.50 | 0.50 | 0 | 75.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Travel for onsite visit. | 2 | Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 21 | 39691 | BMS | HH | rclingan | 4/28 | 2:30 pm | 4:30 pm | 2.00 | 2.00 | 0 | 300.00 | Onsite | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Work to transition users to microsoft and get them signed in and passwords changed, authenticator setup. | 2 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company); Warnings: Notes: Duplicate notes | Work Type: No travel entry found for onsite (based on tech, date, company) | Notes: Duplicate notes | ||||
| 22 | 39684 | BMS | HH | rclingan | 4/29 | 8:00 am | 9:30 am | 1.50 | 1.50 | 0 | 225.00 | Onsite | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Work to transition users to microsoft and get them signed in and passwords changed, authenticator setup. | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 23 | 39685 | BMS | HH | rclingan | 4/29 | 9:30 am | 9:47 am | 0.28 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Travel to annex from gateway center for onsite visit. | 0 | |||||||
| 24 | 39686 | BMS | HH | rclingan | 4/29 | 9:47 am | 12:34 pm | 2.78 | 3.00 | 0 | 450.00 | Onsite | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Work wiping and transitioning administrative staff to microsoft ahead of the transition. | 0 | |||||||
| 25 | 39688 | BMS | HH | rclingan | 4/29 | 12:53 pm | 2:00 pm | 1.12 | 1.25 | 0 | 187.50 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Continued work on policies for setting up sharepoint sync | 0 | |||||||
| 26 | 39689 | BMS | HH | rclingan | 4/29 | 3:00 pm | 6:00 pm | 3.00 | 3.00 | 0 | 450.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Finish policies for mapping sharepoint syncs | 0 | |||||||
| 27 | 39680 | BMS | HH | rclingan | 4/30 | 8:00 am | 10:34 am | 2.57 | 2.75 | 0 | 412.50 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Work to transition to microsoft entra | 0 | |||||||
| 28 | 39561 | BMS | HH | rclingan | 4/30 | 11:12 am | 11:16 am | 0.07 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | BilledAgreement | -Closed | 75198 | Transfer Email Access | 0 | email to marlene sent granting access to alyssa email. | 0 | |||||||
| 29 | 39681 | BMS | HH | rclingan | 4/30 | 11:44 am | 12:22 pm | 0.63 | 0.75 | 0 | 112.50 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Continued work to transition to microsoft entra | 0 | |||||||
| 30 | 39682 | BMS | HH | rclingan | 4/30 | 12:22 pm | 1:13 pm | 0.85 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | Wreck on freeway caused backups on side roads and freeway GPS Route took 51 minutes. | 0 | Travel to client for onsite visit. | 3 | Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes); Notices: Int Notes: Internal notes | Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | Int Notes: Internal notes | |||
| 31 | 39683 | BMS | HH | rclingan | 4/30 | 1:13 pm | 4:21 pm | 3.13 | 3.25 | 0 | 487.50 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Work wiping and transitioning administrative staff to microsoft ahead of the transition. | 0 |
Legend:
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Tickets with over 5 hours in the current view (1)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 45.75 | 71559 | HH | Migration to M365 Time Tracking |
Errors
| Field | Message | Count |
|---|---|---|
| Work Type | No onsite entry found for travel (based on tech, date, company) | 1 |
| Work Type | No travel entry found for onsite (based on tech, date, company) | 3 |
| Total | 4 | |
Warnings
| Field | Message | Count |
|---|---|---|
| Notes | Duplicate notes | 2 |
| Notes | Notes contain 'travel', work type not travel | 2 |
| Work Type | Possible onsite/remote mismatch (work type vs notes) | 3 |
| Total | 7 | |
Notices
| Field | Message | Count |
|---|---|---|
| Int Notes | Internal notes | 2 |
| Notes | Notes longer than 500 characters | 1 |
| Total | 3 | |