Home»Time Entries Audit loading ... [hide int notes] generated 8/9/2026 at 12:48:35 am took 0.36 seconds version: b85cbb8 helpers: v1
Territory: BMS Month: « May 2026 » Company: all Ticket: all User: all Type: all Role: all Bill: all Timesheet: 4/27 5/4 5/11 5/18 5/25 [x] Board: Help Desk 2.1 [x] Entry Status: all Ticket Status: all Issue: all [reset] Progress: 100% (4 of 4)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 39628 | BMS | NMLGL | dlovato | 5/1 | 9:15 am | 9:30 am | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Closed | 75203 | New Multifunction printer install at Osuna Office | 0 | Travel time for onsite visit | 0 | |||||||
| 2 | 39629 | BMS | NMLGL | dlovato | 5/1 | 9:30 am | 11:10 am | 1.67 | 1.75 | 0 | 218.75 | Onsite | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Closed | 75203 | New Multifunction printer install at Osuna Office | 1 | 7/26 CS exposed creds not an issue here per Frank | * Printing is already set up successfully by vendor but printer had to be added for some users not there yesterday. * Did this and tested successfully * Navigated to [10.3.16.75](http://10.3.16.75/addressbook\_entry.html#) and logged in as administrator, password: admin * Set up scanning pointing to \\\\172.16.250.5\\Scans\\\[every user's name\] * Creds for scanning profile here: [scans — IT Glue](https://ambitions.itglue.com/9034339/passwords/35636294) * Tested and instructed with users that were available * Closing ticket | 1 | Notices: Notes: Possible exposed credentials | Notes: Possible exposed credentials | ||||
| 3 | 39614 | BMS | AIAM | fdrewett | 5/1 | 7:30 am | 8:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Closed | 75248 | JT ATM Down | 0 | worked with Steven. The issue was with the ZT Bridge was offline | 0 | |||||||
| 4 | 39655 | BMS | HH | fdrewett | 5/1 | 2:00 pm | 9:00 pm | 7.00 | 7.00 | 0 | 1050.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | MX Cutover and final data migration | 0 | |||||||
| 5 | 39662 | BMS | HH | fdrewett | 5/2 | Sat | 11:00 am | 3:00 pm | 4.00 | 4.00 | 0 | 600.00 | Onsite | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 1 | 7/26 CS fixed onsite entered as remote | Onsite at AOC and Gateway the day after the MX cutover. Worked through device wipe and Autopilot enrollment failures alongside Ryan Clingan, who was driving the same machines remotely - handled the onsite side of the workstations that failed to wipe or would not complete Autopilot enrollment, so the 24/7 shelter operations at both sites stayed working through the transition. | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | |||
| 6 | 39663 | BMS | HH | fdrewett | 5/2 | Sat | 9:00 pm | 10:00 pm | 1.00 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | triple-checking the migration of the email and shared drives | 0 | ||||||
| 7 | 39664 | BMS | HH | fdrewett | 5/3 | Sun | 12:00 pm | 2:00 pm | 2.00 | 2.00 | 0 | 300.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | final audit of the migrated data. | 0 | ||||||
| 8 | 39671 | BMS | HH | rclingan | 5/1 | 8:30 am | 11:30 am | 3.00 | 3.00 | 0 | 450.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | continued work to prepare for transition later today. planning calls with jesse and melissa | 0 | |||||||
| 9 | 39608 | BMS | CTCPA | rclingan | 5/1 | 10:06 am | 10:08 am | 0.03 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Closed | 75204 | New Computer Info for remote desktop setup | 0 | Good morning Crystal, Can you please go to this link on the new computer to install our remote management software so we can work to get this setup on the domain for you? https://app.ninjarmm.com/agent/installer/b3fcee4d-7a5e-4c38-9011-611c5bce0def/13.0.7346/NinjaOne-Agent-CrystalThompsonCPA-MainOffice-WINDOWSDESKTOP-x86-64.msi Thanks! | 0 | |||||||
| 10 | 39673 | BMS | HH | rclingan | 5/1 | 11:30 am | 11:40 am | 0.17 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 1 | 7/28 CS fixed travel entered as remote | travel for onsite visit | 0 | ||||||
| 11 | 39672 | BMS | HH | rclingan | 5/1 | 11:40 am | 2:19 pm | 2.65 | 2.75 | 0 | 412.50 | Onsite | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | wipe and reload sandra and bug machines and setup for use ensure bug can host training saturday | 0 | |||||||
| 12 | 39674 | BMS | HH | rclingan | 5/1 | 2:19 pm | 2:30 pm | 0.18 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 1 | 7/28 CS fixed travel entered as remote | Travel to AOC for onsite visit | 0 | ||||||
| 13 | 39675 | BMS | HH | rclingan | 5/1 | 2:30 pm | 3:50 pm | 1.33 | 1.50 | 0 | 225.00 | Onsite | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Swap main security office computer with the one on balcony that is setup in microsoft already ensure bill is setup and ready to work on new system | 0 | |||||||
| 14 | 39676 | BMS | HH | rclingan | 5/1 | 3:50 pm | 4:10 pm | 0.33 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | travel to gateway center for onsite | 0 | |||||||
| 15 | 39677 | BMS | HH | rclingan | 5/1 | 4:10 pm | 5:04 pm | 0.90 | 1.00 | 0 | 150.00 | Onsite | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Onsite visit to swap out the main ssa desktop with one setup in microsoft ensure workers are good to work their shift on new machine | 0 | |||||||
| 16 | 39679 | BMS | HH | rclingan | 5/1 | 5:30 pm | 11:30 pm | 6.00 | 6.00 | 0 | 900.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Begin mass wiping of devices as we transition to microsoft entra | 0 | |||||||
| 17 | 39670 | BMS | HH | rclingan | 5/2 | Sat | 11:40 am | 5:50 pm | 6.17 | 6.25 | 0 | 937.50 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | work through machines with issues wiping setup autopilot and test to streamline the remaining machines to ensure project deadlines are met. deploy autopilot to machines and wipe | 0 | ||||||
| 18 | 39669 | BMS | HH | rclingan | 5/2 | Sat | 6:00 pm | 9:00 pm | 3.00 | 3.00 | 0 | 450.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Time joining to autopilot and wiping machines | 0 | ||||||
| 19 | 39666 | BMS | HH | rclingan | 5/3 | Sun | 1:00 pm | 1:30 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Travel to gateway center for onsite work. | 0 | ||||||
| 20 | 39667 | BMS | HH | rclingan | 5/3 | Sun | 1:30 pm | 4:30 pm | 3.00 | 3.00 | 0 | 450.00 | Onsite | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | onsite work to finish wipe and reload of machines | 0 | ||||||
| 21 | 39668 | BMS | HH | rclingan | 5/3 | Sun | 6:00 pm | 7:15 pm | 1.25 | 1.25 | 0 | 187.50 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | wipe and reload machine for martha to replace acer machine | 0 | ||||||
| 22 | 39665 | BMS | HH | rclingan | 5/3 | Sun | 8:00 pm | 8:30 pm | 0.50 | 0.50 | 0 | 75.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Create Timezone policy to apply mountain standard time to all company joined devices. | 0 |
Legend:
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Tickets with over 5 hours in the current view (1)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 42.25 | 71559 | HH | Migration to M365 Time Tracking |
Errors
| Field | Message | Count |
|---|---|---|
| Work Type | No travel entry found for onsite (based on tech, date, company) | 1 |
| Total | 1 | |
Notices
| Field | Message | Count |
|---|---|---|
| Notes | Possible exposed credentials | 1 |
| Total | 1 | |