Home»Time Entries Audit loading ... [hide int notes] generated 8/9/2026 at 12:48:40 am took 0.56 seconds version: b85cbb8 helpers: v2
Territory: BMS Month: « Apr 2026 » Company: all Ticket: all User: all Type: all Role: all Bill: all Timesheet: 3/30 4/6 4/13 4/20 4/27 [x] Board: Help Desk 2.1 [x] Entry Status: all Ticket Status: all Issue: all [reset] Progress: 0% (0 of 6)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 37963 | BMS | HH | fdrewett | 4/1 | 1:20 pm | 1:32 pm | 0.20 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | BilledAgreement | -Closed | 73566 | Lenovo mic issue | 0 | A-4253 https://app.ninjarmm.com/#/deviceDashboard/742/overview Called the housing office and they said she is out of the office returning tomorrow. We will try again in the morning. | 0 | |||||||
| 2 | 38014 | BMS | OMNI | fdrewett | 4/1 | 3:45 pm | 4:30 pm | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73529 | Weekly Meeting | 0 | Security review for the meeting tomorrow. still vulnerabilities on the servers. | 0 | |||||||
| 3 | 38008 | BMS | PPT | fdrewett | 4/1 | 7:00 pm | 9:00 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73581 | QB Updates on the server | 0 | Proceeded with QuickBooks update installation on RDS server. Server did not come back up after reboot. Attempted restart from ESXi console — unsuccessful. Rebooted ESXi host — still unresponsive. Performed iDRAC reboot of ESXi host, which restored services. Verified RDS server came back online and completed QuickBooks updates. Also installed QuickBooks updates on QB host. All systems confirmed operational. | 0 | |||||||
| 4 | 38033 | BMS | IC | fdrewett | 4/2 | 7:00 am | 7:15 am | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73588 | ISP - Internet Down | 0 | 1 | Notices: Notes: Missing notes for travel | Notes: Missing notes for travel | ||||||
| 5 | 38032 | BMS | IC | fdrewett | 4/2 | 7:15 am | 8:15 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73588 | ISP - Internet Down | 0 | On-Site - found that the issue was with the UPS in the server closet. one is toast and the other needs a battery. Had to reboot the NAS to get the cabinet shop share back online. | 0 | |||||||
| 6 | 38034 | BMS | IC | fdrewett | 4/2 | 8:45 am | 9:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73588 | ISP - Internet Down | 0 | Call with Courtney to get DJ's shares reconnected. | 0 | |||||||
| 7 | 38088 | BMS | OMNI | fdrewett | 4/2 | 9:00 am | 10:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73529 | Weekly Meeting | 0 | weekly meeting | 0 | |||||||
| 8 | 38095 | BMS | SVC | fdrewett | 4/2 | 12:00 pm | 12:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73593 | OBS is having trouble with the RDS Server | 0 | Remoted in and restarted the remote desktop server. Called and left a message for the OBS people | 0 | |||||||
| 9 | 37913 | BMS | IC | rclingan | 4/1 | 8:04 am | 8:19 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73555 | Add Carol to accounting mailbox | 0 | added carol to shared mailbox and communicated with client. | 0 | |||||||
| 10 | 37921 | BMS | IC | rclingan | 4/1 | 8:19 am | 8:30 am | 0.18 | 0.25 | 0 | - | Sales | Sales | DoNotBill | 3/30 | Help Desk 2.1 | WrittenOff | -Closed | 72923 | Upgrade computer for new employee | 0 | worked on quote and spoke to lisa about computer. | 1 | Notices: Work Role: Role not Standard Technician | Work Role: Role not Standard Technician | |||||
| 11 | 37922 | BMS | SVC | rclingan | 4/1 | 8:30 am | 8:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73557 | Evie issue with nob hill printer on laptop | 0 | worked with evie to fix connection to nob hill printer verified that it is printing without errors now | 0 | |||||||
| 12 | 37979 | BMS | HH | rclingan | 4/1 | 12:38 pm | 12:53 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | BilledAgreement | -Closed | 73454 | 505-895-4889 | 0 | Travel to Client Site. | 1 | Warnings: Notes: Notes contain 'travel', work type not travel | Notes: Notes contain 'travel', work type not travel | |||||
| 13 | 37980 | BMS | HH | rclingan | 4/1 | 12:53 pm | 12:55 pm | 0.03 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | BilledAgreement | -Closed | 73454 | 505-895-4889 | 0 | returned phone to sandra as patricia was out of the office. | 0 | |||||||
| 14 | 37981 | BMS | HH | rclingan | 4/1 | 12:55 pm | 1:20 pm | 0.42 | 0.50 | 0 | 75.00 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | spoke to jesse about migration status and plan to create him a machine to test on. need to create a licensed user for jesse and create a vm so that he can test policies and start building any forms we may need to rebuild. | 0 | |||||||
| 15 | 37982 | BMS | NMFFL | rclingan | 4/1 | 1:20 pm | 1:29 pm | 0.15 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 72789 | apple business setup | 0 | Travel to client site. | 0 | |||||||
| 16 | 37991 | BMS | NMFFL | rclingan | 4/1 | 1:29 pm | 2:26 pm | 0.95 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 72789 | apple business setup | 0 | talk to elizabeth about managing apple business emails with domain setup printer on dennis macbook ensure it prints pickup macbook for enrolling into ABM and intune speak with current mac users to verify appleid is not a nmfinanciallaw email | 0 | |||||||
| 17 | 37995 | BMS | IC | rclingan | 4/1 | 2:42 pm | 3:00 pm | 0.30 | 0.50 | 0 | - | Sales | Sales | DoNotBill | 3/30 | Help Desk 2.1 | WrittenOff | -Closed | 72923 | Upgrade computer for new employee | 0 | Order new computer after quote approval as lenovo shows only 4 left. work on client request for monitors as well | 1 | Notices: Work Role: Role not Standard Technician | Work Role: Role not Standard Technician | |||||
| 18 | 38007 | BMS | HH | rclingan | 4/1 | 3:15 pm | 4:50 pm | 1.58 | 1.75 | 0 | 262.50 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | worked on setting up a virtual machine for jesse so that he can test policies and build forms | 0 | |||||||
| 19 | 38162 | BMS | NMFFL | rclingan | 4/2 | 10:00 am | 11:25 am | 1.42 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 72789 | apple business setup | 0 | work on intune setup | 0 | |||||||
| 20 | 38052 | BMS | NMLGL | rclingan | 4/2 | 11:25 am | 11:39 am | 0.23 | 0.25 | 0 | - | Sales | Sales | DoNotBill | 3/30 | Help Desk 2.1 | WrittenOff | -Closed | 73604 | Laptop Request for Trial | 0 | worked on gathering product info for quote provided information to kathy in teams message [ThinkPad T14 Gen 6 AMD \(14″\)](https://www.lenovo.com/us/lenovopro/en/p/laptops/thinkpad/thinkpadt/thinkpad-t14-gen-6-14-inch-amd/21qj00cqus) ***System Specs:* \(Edit\)** * Processor: AMD Ryzen™ AI 5 PRO 340 Processor \(2.00 GHz up to 4.80 GHz\) * Operating System: Windows 11 Pro 64 * Graphic Card: Integrated AMD Radeon™ 840M * Memory: 16 GB DDR5-5600MT/s \(SODIMM\) * Storage: 512 GB SSD M.2 2280 PCIe Gen4 TLC Opal * Display: 14" WUXGA \(1920 x 1200\), IPS, Anti-Glare, Non-Touch, 45%NTSC, 400 nits, 60Hz * Camera: 5MP RGB with Microphone and Privacy Shutter * Fingerprint Reader: Fingerprint Reader * Keyboard: Backlit, Black - English \(US\) * WIFI: MediaTek Wi-Fi 7 MT7925 2x2 BE & Bluetooth® 5.4 our cost 1149 Price 1219 3y warranty upgrade cost 225.14 price 250.16 | 2 | Notices: Notes: Notes longer than 500 characters, Work Role: Role not Standard Technician | Notes: Notes longer than 500 characters, Work Role: Role not Standard Technician | |||||
| 21 | 38163 | BMS | NMFFL | rclingan | 4/2 | 11:39 am | 12:15 pm | 0.60 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 72789 | apple business setup | 0 | continued setup of intune for macs | 0 | |||||||
| 22 | 38059 | BMS | NMLGL | rclingan | 4/2 | 12:15 pm | 12:22 pm | 0.12 | 0.25 | 0 | - | Sales | Sales | DoNotBill | 3/30 | Help Desk 2.1 | WrittenOff | -Closed | 73604 | Laptop Request for Trial | 0 | Order laptop after quote is approved | 1 | Notices: Work Role: Role not Standard Technician | Work Role: Role not Standard Technician | |||||
| 23 | 38164 | BMS | HH | rclingan | 4/2 | 12:22 pm | 2:00 pm | 1.63 | 1.75 | 0 | 262.50 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | worked on VM for jesses testing | 0 | |||||||
| 24 | 38165 | BMS | NMFFL | rclingan | 4/2 | 2:00 pm | 4:30 pm | 2.50 | 2.50 | 0 | 312.50 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 72789 | apple business setup | 0 | continued setup of intune for macs setup of company portal provisioning to allow for download of applications purchased through the volume purchasing program | 0 |
Legend:
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Tickets with over 5 hours in the current view (1)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 5.75 | 72789 | NMFFL | apple business setup |
Warnings
| Field | Message | Count |
|---|---|---|
| Notes | Notes contain 'travel', work type not travel | 1 |
| Total | 1 | |
Notices
| Field | Message | Count |
|---|---|---|
| Notes | Missing notes for travel | 1 |
| Notes | Notes longer than 500 characters | 1 |
| Work Role | Role not Standard Technician | 4 |
| Total | 6 | |