Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 11:21:08 pm took 0.87 seconds version: b85cbb8 helpers: v2
Territory: BMS Month: « Mar 2026 » Company: all Ticket: all User: all Type: all Role: all Bill: all Timesheet: 3/2 3/9 3/16 3/23 3/30 [x] Board: Help Desk 2.1 [x] Entry Status: all Ticket Status: all Issue: all [reset] Progress: 0% (0 of 8)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 37884 | BMS | TSSNM | fdrewett | 3/31 | 8:45 am | 9:00 am | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73448 | Relocate the AP | 0 | 1 | Notices: Notes: Missing notes for travel | Notes: Missing notes for travel | ||||||
| 2 | 37885 | BMS | TSSNM | fdrewett | 3/31 | 9:03 am | 10:27 am | 1.40 | 1.50 | 0 | 187.50 | Onsite | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73448 | Relocate the AP | 0 | Ran new cable for access point to remove it from the gs110tp at the front desk and have it plugged into the new pro max poe switch with proper power budget for the access point. | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 3 | 37888 | BMS | CT | fdrewett | 3/31 | 11:00 am | 11:15 am | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | DoNotBill | 3/30 | Help Desk 2.1 | WrittenOff | -Closed | 73460 | Door access reader not working | 0 | 4 | Errors: Work Type: No onsite entry found for travel (based on tech, date, company); Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales; Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales, Notes: Missing notes for travel | Work Type: No onsite entry found for travel (based on tech, date, company) | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Bill: Status = 'DoNotBill', work type not admin, correspondence or sales, Notes: Missing notes for travel | ||||
| 4 | 37889 | BMS | CT | fdrewett | 3/31 | 11:30 am | 11:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | DoNotBill | 3/30 | Help Desk 2.1 | WrittenOff | -Closed | 73460 | Door access reader not working | 0 | Met Ryan onsite but he has solved the issue right as I got there | 3 | Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales, Work Type: Possible onsite/remote mismatch (work type vs notes); Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales, Work Type: Possible onsite/remote mismatch (work type vs notes) | Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | ||||
| 5 | 37722 | BMS | IC | rclingan | 3/30 | 7:45 am | 8:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73376 | Issues with conference room pc network shares | 0 | remoted into pc and checked network shares network shares have remapped by group policy and are working now check document that they were having issues with. | 0 | |||||||
| 6 | 37724 | BMS | HH | rclingan | 3/30 | 8:00 am | 8:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | BilledAgreement | -Closed | 73381 | Debbie account suspended | 0 | check out Debbie account view all logs associated with security/sign in only one event found this event triggered the suspension "Suspicious login attempt" Changed password and provided it to Debbie then unsuspended account. | 0 | |||||||
| 7 | 37727 | BMS | HH | rclingan | 3/30 | 8:30 am | 8:44 am | 0.23 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | BilledAgreement | -Closed | 73377 | Anthony Gonzales | 0 | deleted user account | 0 | |||||||
| 8 | 37747 | BMS | IC | rclingan | 3/30 | 8:58 am | 9:14 am | 0.27 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 72400 | Desktop For project manager | 0 | 1 | Notices: Notes: Missing notes for travel | Notes: Missing notes for travel | ||||||
| 9 | 37749 | BMS | IC | rclingan | 3/30 | 9:14 am | 9:50 am | 0.60 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 72400 | Desktop For project manager | 0 | Setup Erika monitors with proper display adapters add project to erika account/pc check scan folders function fix scan user password for scan folders to function | 0 | |||||||
| 10 | 37746 | BMS | HH | rclingan | 3/30 | 9:30 am | 9:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | BilledAgreement | -Closed | 73333 | Fw: Adobe request | 0 | remote in and setup adobe for anthony | 0 | |||||||
| 11 | 37760 | BMS | HH | rclingan | 3/30 | 10:49 am | 10:54 am | 0.08 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | BilledAgreement | -Closed | 73381 | Debbie account suspended | 0 | Debbie called with issues after getting back into the computer at the office she is unable to use google drive files force closed google drive and reopened the application and verified that files are opening properly. | 0 | |||||||
| 12 | 37805 | BMS | NMFFL | rclingan | 3/30 | 10:54 am | 12:00 pm | 1.10 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 72789 | apple business setup | 0 | worked on setting up intune and apple business for management of devices and applications on apple devices. | 0 | |||||||
| 13 | 37810 | BMS | HH | rclingan | 3/30 | 12:00 pm | 12:47 pm | 0.78 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | BilledAgreement | -Closed | 73274 | Fw: Security compliance DUE 3/27 | 0 | Verified with Global Vision Tech that we have a BAA on file and they are going to provide us with a SOC 2 type security attestation. | 0 | |||||||
| 14 | 37813 | BMS | CT | rclingan | 3/30 | 4:22 pm | 4:27 pm | 0.08 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73430 | Bitlocker issue after firmware update | 0 | Provided Chuck with the bitlocker recovery key. | 0 | |||||||
| 15 | 37817 | BMS | HH | rclingan | 3/30 | 4:41 pm | 4:47 pm | 0.10 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | BilledAgreement | -Closed | 73431 | Susan Martinez | 0 | Reset password sign out of all sessions update recovery information check for data and notice that user has deleted data. restored all data deleted for last 25 days. provide delegate access to marlene | 0 | |||||||
| 16 | 37855 | BMS | HH | rclingan | 3/31 | 8:26 am | 8:51 am | 0.42 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | BilledAgreement | -Closed | 73329 | Fw: Connies laptop | 0 | work on connie laptop and start process to check battery life and drain. | 0 | |||||||
| 17 | 37852 | BMS | TSSNM | rclingan | 3/31 | 8:51 am | 9:03 am | 0.20 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73448 | Relocate the AP | 0 | Travel time for onsite visit. | 2 | Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 18 | 37853 | BMS | TSSNM | rclingan | 3/31 | 9:03 am | 10:27 am | 1.40 | 1.50 | 0 | 187.50 | Onsite | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73448 | Relocate the AP | 0 | Ran new cable for access point to remove it from the gs110tp at the front desk and have it plugged into the new pro max poe switch with proper power budget for the access point. | 2 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company); Warnings: Notes: Duplicate notes | Work Type: No travel entry found for onsite (based on tech, date, company) | Notes: Duplicate notes | ||||
| 19 | 37856 | BMS | HH | rclingan | 3/31 | 10:40 am | 11:00 am | 0.33 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | BilledAgreement | -Closed | 73329 | Fw: Connies laptop | 0 | verify connie laptop is good and ready to be returned | 0 | |||||||
| 20 | 37857 | BMS | HH | rclingan | 3/31 | 11:00 am | 11:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | BilledAgreement | -Closed | 73329 | Fw: Connies laptop | 0 | Travel time for onsite visit. | 2 | Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 21 | 37858 | BMS | HH | rclingan | 3/31 | 11:15 am | 11:31 am | 0.27 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | BilledAgreement | -Closed | 73329 | Fw: Connies laptop | 0 | Drop off connie laptop and pickup phone that needs to be reset for ticket #73454 | 0 | |||||||
| 22 | 37859 | BMS | CT | rclingan | 3/31 | 11:31 am | 11:44 am | 0.22 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73460 | Door access reader not working | 0 | Travel time for onsite visit. | 0 | |||||||
| 23 | 37860 | BMS | CT | rclingan | 3/31 | 11:44 am | 12:00 pm | 0.27 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73460 | Door access reader not working | 0 | Fix issue with door access reader by restarting device verify device is functioning properly | 0 | |||||||
| 24 | 37899 | BMS | NMFFL | rclingan | 3/31 | 1:03 pm | 4:45 pm | 3.70 | 3.75 | 0 | 468.75 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 72789 | apple business setup | 0 | Setup intune and apple business manager for enrollment and management of devices | 0 | |||||||
| 25 | 37901 | BMS | HH | rclingan | 3/31 | 1:30 pm | 2:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | BilledAgreement | -Closed | 73454 | 505-895-4889 | 0 | wipe and reset phone in mdm need to schedule time to return phone | 0 |
Legend:
(hover over fields for details)
Errors
| Field | Message | Count |
|---|---|---|
| Work Type | No onsite entry found for travel (based on tech, date, company) | 1 |
| Work Type | No travel entry found for onsite (based on tech, date, company) | 1 |
| Total | 2 | |
Warnings
| Field | Message | Count |
|---|---|---|
| Entry Status | Status = 'WrittenOff', work type not admin, correspondence or sales | 2 |
| Notes | Duplicate notes | 2 |
| Notes | Notes contain 'travel', work type not travel | 2 |
| Work Type | Possible onsite/remote mismatch (work type vs notes) | 3 |
| Total | 9 | |
Notices
| Field | Message | Count |
|---|---|---|
| Bill | Status = 'DoNotBill', work type not admin, correspondence or sales | 2 |
| Notes | Missing notes for travel | 3 |
| Total | 5 | |