Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 11:21:05 pm took 0.60 seconds version: b85cbb8 helpers: v2
Territory: BMS Month: « Mar 2026 » Company: all Ticket: all User: all Type: all Role: all Bill: all Timesheet: 3/2 3/9 3/16 3/23 3/30 [x] Board: Help Desk 2.1 [x] Entry Status: all Ticket Status: all Issue: all [reset] Progress: 0% (0 of 20)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 37258 | BMS | SBI | fdrewett | 3/23 | 2:00 pm | 2:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72924 | Jamie Clicked on a funky email | 0 | Called and spoke with Jamie. She did not enter any credentials into the page that Attempted to load. Kicked off a complete scan with Huntress. | 0 | |||||||
| 2 | 37330 | BMS | TFF | fdrewett | 3/23 | 2:30 pm | 3:30 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72926 | .net error on Jerome's desktop | 0 | i was able to get the .net 3.5 using the windows 11 iso | 0 | |||||||
| 3 | 37327 | BMS | OMNI | fdrewett | 3/24 | 10:00 am | 11:15 am | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72892 | OMNI Weekly Meeting | 0 | Meeting with the OMNI Folks about a new customer | 0 | |||||||
| 4 | 37606 | BMS | TSSNM | fdrewett | 3/24 | 10:00 am | 10:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72928 | Reload at the ATG Office | 0 | wipe and reload at the ATG office. ready to take back to the sign store | 0 | |||||||
| 5 | 37325 | BMS | TFF | fdrewett | 3/24 | 11:00 am | 11:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72985 | Fwd: The Forensic Firm / blocked email | 0 | Hi Kathy, I took a look at the domain health for jgentrylaw.com and the issue is on their end — they are missing DMARC and SPF records, which causes many mail servers to block or reject their outgoing emails as potential spam or spoofing. This is something their IT department or email provider will need to resolve. They'll need to set up proper SPF and DMARC DNS records for jgentrylaw.com. Until that's corrected, you may continue seeing delivery issues from their domain. Feel free to forward this along to Christine at The Gentry Law Firm so she can pass it to her IT contact. Let me know if you have any other questions! Frank Drewett Ambitions Consulting Group ![\[image\]](https://na.myconnectwise.net/v4_6_release/api/newinlineimages/ambitionscg/07ab51be-01dc-45cc-9f4e-8d06b39ccb56/1c7649cc-f5e3-4ac9-b3ea-ed734c438ef3) https://mxtoolbox.com/emailhealth/jgentrylaw.com/ | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | |||||
| 6 | 37329 | BMS | AIAM | fdrewett | 3/24 | 11:20 am | 11:25 am | 0.08 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | NoCharge | 3/23 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 0 | Called and left a message for Richard to see if the parts are in | 1 | Notices: Bill: Status = 'NoCharge' | Bill: Status = 'NoCharge' | |||||
| 7 | 37387 | BMS | IC | fdrewett | 3/24 | 6:00 pm | 8:30 pm | 2.50 | 2.50 | 0 | 312.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 68298 | Server & User Cal | 0 | Migrated shared folders from **insightpdc** to **insightappsvr**. Moved data to new server, updated NTFS and share permissions to match previous configuration. Updated Group Policy \(Drive Maps GPO\) to reflect new server path using Replace action to ensure clean re-mapping on next login. Tested mapped drives using AD user account — drives mapped correctly to new server paths. Migration confirmed successful. | 0 | |||||||
| 8 | 37428 | BMS | BMS | fdrewett | 3/25 | 10:45 am | 11:00 am | 0.25 | 0.30 | 0 | - | Correspondence NC | Standard Technician | NoCharge | 3/23 | Help Desk 2.1 | WrittenOff | -Closed | 73180 | Fwd: RE: ConnectWise Case #03189610 Received Fw: Merger and Acquisition Request [ ref:!00D6g06Ohu | 0 | Hi Liam, Thank you for reaching out — no worries on the delay, I appreciate you picking this up. Happy to answer your questions: • Surviving company: Ambitions Consulting Group \(ACG\) • M&A stage: Completed • Points of contact / signers: - Black Moon Systems: Frank Drewett \(Owner\) — fdrewett@ambitionsgroup.com / 505-273-9685 - Ambitions Consulting Group: Lucas Rael \(Owner\) — lrael@ambitionsgroup.com • Primary contact on ACG account: Lucas Rael — lrael@ambitionsgroup.com. Please let me know if you need anything additional from him to move forward. • Closing date: We'd like to get this completed as quickly as possible — ideally before our next renewal date. Please let me know if you need a specific date and I can coordinate. Thanks Frank | 4 | Errors: Billed: Billed time not rounded to 15 minutes, Company: Company = 'BMS'; Notices: Bill: Status = 'NoCharge', Notes: Notes longer than 500 characters | Billed: Billed time not rounded to 15 minutes, Company: Company = 'BMS' | Bill: Status = 'NoCharge', Notes: Notes longer than 500 characters | ||||
| 9 | 37430 | BMS | BMS | fdrewett | 3/25 | 11:01 am | 11:04 am | 0.05 | 0.10 | 0 | - | Correspondence NC | Standard Technician | NoCharge | 3/23 | Help Desk 2.1 | WrittenOff | -Closed | 73180 | Fwd: RE: ConnectWise Case #03189610 Received Fw: Merger and Acquisition Request [ ref:!00D6g06Ohu | 0 | Sorry one last note. We have migrated over the companies and contacts. Is ConnectWise able to help move over old tickets? if not all good Thanks Frank | 3 | Errors: Billed: Billed time not rounded to 15 minutes, Company: Company = 'BMS'; Notices: Bill: Status = 'NoCharge' | Billed: Billed time not rounded to 15 minutes, Company: Company = 'BMS' | Bill: Status = 'NoCharge' | ||||
| 10 | 37445 | BMS | HH | fdrewett | 3/25 | 1:00 pm | 1:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 73214 | Norman Harvey | 0 | Deactivated Norman. Let us know if you need anything else | 0 | |||||||
| 11 | 37473 | BMS | IC | fdrewett | 3/25 | 1:30 pm | 3:45 pm | 2.25 | 2.25 | 0 | 281.25 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 68298 | Server & User Cal | 0 | Clean up the file share move from last night | 0 | |||||||
| 12 | 37574 | BMS | MEC | fdrewett | 3/26 | 8:15 am | 8:30 am | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 73191 | Plotter Issues on Rick's pc | 0 | 2 | Errors: Work Type: No onsite entry found for travel (based on tech, date, company); Notices: Notes: Missing notes for travel | Work Type: No onsite entry found for travel (based on tech, date, company) | Notes: Missing notes for travel | |||||
| 13 | 37498 | BMS | MEC | fdrewett | 3/26 | 8:30 am | 9:30 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 73191 | Plotter Issues on Rick's pc | 0 | On-Site - installed the updated driver on ricks computer and it fixed the orientation issue. plotting is still slow and there is an issue with the margins | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 14 | 37569 | BMS | OMNI | fdrewett | 3/26 | 10:00 am | 11:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72892 | OMNI Weekly Meeting | 0 | Weekly meeting | 0 | |||||||
| 15 | 37571 | BMS | OMNI | fdrewett | 3/26 | 12:00 pm | 1:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72892 | OMNI Weekly Meeting | 0 | Researching Hardware needed to setup a new client | 0 | |||||||
| 16 | 37593 | BMS | OMNI | fdrewett | 3/27 | 8:00 am | 9:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72892 | OMNI Weekly Meeting | 0 | working on the hardware quote for the new customer. emailed over to Dan | 0 | |||||||
| 17 | 37605 | BMS | AIAM | fdrewett | 3/27 | 9:55 am | 10:00 am | 0.08 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | NoCharge | 3/23 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 0 | Checked in with Richard and we are still waiting for parts | 1 | Notices: Bill: Status = 'NoCharge' | Bill: Status = 'NoCharge' | |||||
| 18 | 37637 | BMS | HH | fdrewett | 3/27 | 1:30 pm | 2:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 73330 | Fw: connect to printers | 0 | Installed the two printers and tested. | 0 | |||||||
| 19 | 37558 | BMS | HH | mleasure | 3/26 | 2:44 pm | 3:07 pm | 0.38 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 72930 | Fw: Prepare for your Comcast Business appointment tomorrow | 0 | Ryan called for some additional adapters. Packed them up and drove onsite. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 20 | 37559 | BMS | HH | mleasure | 3/26 | 3:08 pm | 4:00 pm | 0.87 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 72930 | Fw: Prepare for your Comcast Business appointment tomorrow | 0 | Helpoed Ryan with end users and phones. | 0 | |||||||
| 21 | 37560 | BMS | HH | mleasure | 3/26 | 4:01 pm | 4:27 pm | 0.43 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 72930 | Fw: Prepare for your Comcast Business appointment tomorrow | 0 | drove back and input notes | 0 | |||||||
| 22 | 37209 | BMS | TN | rclingan | 3/23 | 8:15 am | 8:30 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72500 | Fw: firewall rules | 0 | added troy to mezmo account for syslog and sent email with instructions to view the syslog from previous days. | 0 | |||||||
| 23 | 37242 | BMS | NMFFL | rclingan | 3/23 | 9:30 am | 9:57 am | 0.45 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72789 | apple business setup | 0 | added elizabeth as an admin to apple business tenant start intune setup for app deployment management start domain verification process need to add dns record to domain records and allow it to verify so we can create apple accounts with the domain. | 0 | |||||||
| 24 | 37223 | BMS | TSSNM | rclingan | 3/23 | 9:57 am | 10:27 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72910 | New voicemail from (505) 830-2530 | 0 | worked on kimmy email issue fixed outlook to work in classic outlook reset projects@ password and documented in itglue talked with al about replacing this pc and the plan to wipe garys old for it | 0 | |||||||
| 25 | 37243 | BMS | NMLGL | rclingan | 3/23 | 10:33 am | 10:49 am | 0.27 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 70473 | Charles New Laptop | 0 | travel to nmlgl office | 0 | |||||||
| 26 | 37244 | BMS | NMLGL | rclingan | 3/23 | 10:49 am | 12:17 pm | 1.47 | 1.50 | 0 | 187.50 | Onsite | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 70473 | Charles New Laptop | 0 | Setup of charles laptop onsite move files and applications from old machine ensure he is logged into all applications we will need to setup printers and wifi at the santa fe office when he gets up there. | 0 | |||||||
| 27 | 37273 | BMS | JGCPA | rclingan | 3/23 | 2:14 pm | 3:08 pm | 0.90 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72444 | No Subject | 0 | downloaded amy's onedrive files from the old tenant to a zip file on her desktop let amy know that files are there and located the OMG bookkeeping file she is looking for. | 0 | |||||||
| 28 | 37268 | BMS | HH | rclingan | 3/23 | 2:49 pm | 2:50 pm | 0.02 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 72867 | Fw: Computer issues | 0 | Dana responded in email that she has resolved her issues. | 0 | |||||||
| 29 | 37278 | BMS | IC | rclingan | 3/23 | 2:56 pm | 3:26 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72933 | a-4935 beeping | 0 | updated graphics drivers and wifi and bluetooth with intel driver assistant to attempt to stop beeping. will inspect computer onsite tomorrow to confirm that beeping has subsided. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 30 | 37280 | BMS | HH | rclingan | 3/23 | 3:36 pm | 3:39 pm | 0.05 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 72513 | Adriana Sandoval | 0 | removed user from google tenant per Patricia | 0 | |||||||
| 31 | 37353 | BMS | TSSNM | rclingan | 3/24 | 8:05 am | 8:50 am | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72925 | New voicemail from (505) 830-2530 | 0 | initial setup of desktop to replace kimi machine wipe and reload gary old desktop | 0 | |||||||
| 32 | 37352 | BMS | TSSNM | rclingan | 3/24 | 8:50 am | 9:03 am | 0.22 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72925 | New voicemail from (505) 830-2530 | 0 | travel client site | 1 | Warnings: Notes: Notes contain 'travel', work type not travel | Notes: Notes contain 'travel', work type not travel | |||||
| 33 | 37351 | BMS | TSSNM | rclingan | 3/24 | 9:03 am | 10:30 am | 1.45 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72925 | New voicemail from (505) 830-2530 | 0 | install new desktop for kimi to replace windows 10 machine that cannot upgrade to windows 11 this also solved issues she has been having with outlook classic not working on old pc updated software installed printers installed office and verify outlook install cyrious transfer data from old machine setup share drives | 0 | |||||||
| 34 | 37349 | BMS | IC | rclingan | 3/24 | 10:30 am | 10:43 am | 0.22 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72400 | Desktop For project manager | 0 | Travel to client site | 0 | |||||||
| 35 | 37348 | BMS | IC | rclingan | 3/24 | 10:43 am | 11:25 am | 0.70 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72400 | Desktop For project manager | 0 | dropoff desktop for new project manager looked at issue for a-4011 which is open in ticket #72923 fixed teams permissions issues and camera and microphone issues | 0 | |||||||
| 36 | 37343 | BMS | TN | rclingan | 3/24 | 12:18 pm | 12:31 pm | 0.22 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72997 | Evolution group site walk | 0 | travel to site | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 37 | 37344 | BMS | TN | rclingan | 3/24 | 12:31 pm | 1:15 pm | 0.73 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72997 | Evolution group site walk | 0 | walk location and view all 4 network closets main data feed in first building that pipes out to 3 other buildings each building has intermediary data feed that distributes wiring from there. | 0 | |||||||
| 38 | 37340 | BMS | HH | rclingan | 3/24 | 1:31 pm | 1:48 pm | 0.28 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 72995 | locked out of famcare | 0 | unlocked account reset password ensured user was able to sign in successfully | 0 | |||||||
| 39 | 37678 | BMS | HH | rclingan | 3/24 | 2:52 pm | 3:05 pm | 0.22 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 72930 | Fw: Prepare for your Comcast Business appointment tomorrow | 0 | 1 | Errors: Notes: Missing notes, work type not travel | Notes: Missing notes, work type not travel | ||||||
| 40 | 37679 | BMS | HH | rclingan | 3/24 | 3:05 pm | 4:24 pm | 1.32 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 72930 | Fw: Prepare for your Comcast Business appointment tomorrow | 0 | Onsite setup of router and work with comcast to verify static ip address and new network connectivity. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 41 | 37452 | BMS | HH | rclingan | 3/25 | 8:04 am | 8:39 am | 0.58 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 72930 | Fw: Prepare for your Comcast Business appointment tomorrow | 0 | work on setting up router at office | 0 | |||||||
| 42 | 37410 | BMS | SVC | rclingan | 3/25 | 8:39 am | 8:45 am | 0.10 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 73193 | a-4911 scanner issues | 0 | did remote troubleshooting had evie check scanner switch at the back to ensure it is on the right mode power cycle scanner check twain scanner settings in crystal scans still not coming through | 0 | |||||||
| 43 | 37415 | BMS | HH | rclingan | 3/25 | 8:45 am | 9:05 am | 0.33 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 73194 | qb server issues | 0 | reset quickbooks using the database server manager and notified client | 0 | |||||||
| 44 | 37453 | BMS | HH | rclingan | 3/25 | 9:05 am | 9:39 am | 0.57 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 72930 | Fw: Prepare for your Comcast Business appointment tomorrow | 0 | finish remote setup of router at office | 0 | |||||||
| 45 | 37454 | BMS | SVC | rclingan | 3/25 | 9:39 am | 10:04 am | 0.42 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 73193 | a-4911 scanner issues | 0 | travel to sandia office | 0 | |||||||
| 46 | 37455 | BMS | SVC | rclingan | 3/25 | 10:04 am | 11:17 am | 1.22 | 1.25 | 0 | 156.25 | Onsite | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 73193 | a-4911 scanner issues | 0 | fixed scanner by reinstalling driver and running through setup again. tested scanner checked out server drive space free - freed up 40gb fixed mfa for nestrada@ and lbyington@ so they can check their emails again. | 0 | |||||||
| 47 | 37456 | BMS | HH | rclingan | 3/25 | 11:17 am | 11:35 am | 0.30 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 72930 | Fw: Prepare for your Comcast Business appointment tomorrow | 0 | travel to annex | 1 | Warnings: Notes: Notes contain 'travel', work type not travel | Notes: Notes contain 'travel', work type not travel | |||||
| 48 | 37457 | BMS | HH | rclingan | 3/25 | 11:35 am | 1:34 pm | 1.98 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 72930 | Fw: Prepare for your Comcast Business appointment tomorrow | 0 | Onsite setup of router setup static and verified speeds 300/300 found 2 u6 lite access points in the ceiling one on each floor still waiting on new 48 port switch to finalize install ETA 3/26 | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 49 | 37451 | BMS | SVC | rclingan | 3/25 | 2:17 pm | 2:57 pm | 0.67 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 73218 | RDP issues | 0 | worked on sandia RDS server and cleared out old instances running updated crystal as it had not updated to the new version that the server is running notified meg that her team is able to sign back in. | 0 | |||||||
| 50 | 37484 | BMS | SVC | rclingan | 3/26 | 8:00 am | 8:16 am | 0.27 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 73256 | HEIGHTS Site Walk - Check out the optometry equipment | 0 | travel to site | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 51 | 37483 | BMS | SVC | rclingan | 3/26 | 8:16 am | 8:27 am | 0.18 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 73256 | HEIGHTS Site Walk - Check out the optometry equipment | 0 | looked at machines with evie to determine which pieces of optometry equipment have software on the exam room pcs. * Optos \(both locations\) has its own machine in the server closet * Cirrus HD-OCT data on server * Keratograph data on server * Humphrey Field Analyzer \(HFA 3\) data on server * exam room pcs all have acuity pro on a side note we should look at what it takes to update the cirrus to windows 11.. | 0 | |||||||
| 52 | 37508 | BMS | HH | rclingan | 3/26 | 10:46 am | 10:52 am | 0.10 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 73271 | QB company file access mutli user error | 0 | ran repair on qb database server | 0 | |||||||
| 53 | 37512 | BMS | PPT | rclingan | 3/26 | 10:52 am | 11:13 am | 0.35 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 73273 | QB issues for peter | 0 | ran qb database server manager to attempt to fix issues with file shares. let suzanne know to test. | 0 | |||||||
| 54 | 37523 | BMS | HH | rclingan | 3/26 | 11:21 am | 1:09 pm | 1.80 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 73274 | Fw: Security compliance DUE 3/27 | 0 | Drafted security guidelines response for BCBS reviewed old responses from previous years, new guidelines are much more verbose discussed response with frank sent response to melissa and jesse for review | 0 | |||||||
| 55 | 37675 | BMS | HH | rclingan | 3/26 | 1:09 pm | 1:28 pm | 0.32 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 72930 | Fw: Prepare for your Comcast Business appointment tomorrow | 0 | 1 | Errors: Notes: Missing notes, work type not travel | Notes: Missing notes, work type not travel | ||||||
| 56 | 37677 | BMS | HH | rclingan | 3/26 | 1:28 pm | 3:54 pm | 2.43 | 2.50 | 0 | 312.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 72930 | Fw: Prepare for your Comcast Business appointment tomorrow | 0 | Onsite setup and installation of new network equipment mount 2 access points and 48 port switch move network drops from old switches to new 48 port diagnose issues with poe drops and move phones to power adapters setup wifi network create new vlan for printers as they exist staticed and setup on all company devices in a different subnet that was previously provided by the city network. verify printing and scanning works verify quickbooks server connectivity for accounting department | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 57 | 37657 | BMS | IC | rclingan | 3/27 | 9:50 am | 10:06 am | 0.27 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72400 | Desktop For project manager | 0 | 1 | Notices: Notes: Missing notes for travel | Notes: Missing notes for travel | ||||||
| 58 | 37656 | BMS | IC | rclingan | 3/27 | 10:06 am | 11:00 am | 0.90 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72400 | Desktop For project manager | 0 | Onsite visit to setup project manager desktop * Setup desktop * Setup Carol on scansnap * setup monitors for the desktop * join computer to domain We need to bring HDMI->DP adapters Monday morning as she is starting monday and the cables that were brought for the desktop setup were not suitable with the monitors ordered by client. | 0 | |||||||
| 59 | 37640 | BMS | HH | rclingan | 3/27 | 1:13 pm | 1:31 pm | 0.30 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 73328 | Connie Desktop no internet access | 0 | 1 | Errors: Notes: Missing notes, work type not travel | Notes: Missing notes, work type not travel | ||||||
| 60 | 37641 | BMS | HH | rclingan | 3/27 | 1:31 pm | 1:49 pm | 0.30 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 73328 | Connie Desktop no internet access | 0 | troubleshoot issue with connies network cable from wall is only cat 5 patched in port 2-03 as 2-04 only reports being capable of FE replace cable to desktop and check that connection is 2.5GBe | 0 | |||||||
| 61 | 37653 | BMS | IC | rclingan | 3/27 | 2:11 pm | 2:24 pm | 0.22 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 68298 | Server & User Cal | 0 | Set new Big ricoh scans destinations after moving the scan folders to a different server. | 0 | |||||||
| 62 | 37671 | BMS | IC | rclingan | 3/27 | 2:24 pm | 3:00 pm | 0.60 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72400 | Desktop For project manager | 0 | Finished setup or new project manager * Created M365 and Active Directory accounts * Shared credentials with courtney * logged in to machine and connected ricoh and designjet printers | 0 | |||||||
| 63 | 37683 | BMS | HH | rclingan | 3/27 | 2:45 pm | 3:22 pm | 0.62 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 73329 | Fw: Connies laptop | 0 | Work to verify battery details on laptop. 97.7% health with only 56 cycles is excellent. For context, most Li-ion batteries aren't considered "degraded" until they drop below ~80%, so this one has a long way to go. The low cycle count suggests the laptop spends a good portion of its time plugged in. need to investigate the steps detailed by jesse to verify. | 0 | |||||||
| 64 | 37684 | BMS | HH | rclingan | 3/27 | 3:22 pm | 3:37 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 73333 | Fw: Adobe request | 0 | Purchased license for anthony and assigned to him 4.17 prorated billing today | 0 | |||||||
| 65 | 37691 | BMS | HH | rclingan | 3/27 | 3:39 pm | 5:05 pm | 1.43 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 73329 | Fw: Connies laptop | 0 | Installed amd drivers and updated chipset, cpu, graphics and pcie devices windows updates were behind as well. Device dropped 40% during this timeframe while running multiple updates. would like to do one more round of testing after updates to confirm battery health. | 0 |
Legend:
(hover over fields for details)
Tickets with over 5 hours in the current view (1)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 10.75 | 72930 | HH | Fw: Prepare for your Comcast Business appointment tomorrow |
Errors
| Field | Message | Count |
|---|---|---|
| Billed | Billed time not rounded to 15 minutes | 2 |
| Company | Company = 'BMS' | 2 |
| Notes | Missing notes, work type not travel | 3 |
| Work Type | No onsite entry found for travel (based on tech, date, company) | 1 |
| Total | 8 | |
Warnings
| Field | Message | Count |
|---|---|---|
| Notes | Duplicate notes | 2 |
| Notes | Notes contain 'travel', work type not travel | 2 |
| Work Type | Possible onsite/remote mismatch (work type vs notes) | 6 |
| Total | 10 | |
Notices
| Field | Message | Count |
|---|---|---|
| Bill | Status = 'NoCharge' | 4 |
| Notes | Missing notes for travel | 2 |
| Notes | Notes longer than 500 characters | 2 |
| Total | 8 | |