Home»Time Entries Audit loading ... generated 8/8/2026 at 7:48:53 pm took 0.38 seconds version: 1726150 helpers: v1

Territory: BMS Month: « May 2026 » Company: all Ticket: 71559 [x] User: all Type: all Role: all Bill: all Timesheet: all  4/27 5/4 5/11 5/18 5/25 Board: all Entry Status: all Ticket Status: all Issue: all [reset] Progress: 100% (7 of 7)

row id Terr Company User Date Day Start End Actual Billed Deduct Inv Amt Work Type Work Role Bill Timesheet Board Entry Status Ticket Status Ticket # Ticket Summary Int Notes Audit Done Audit Notes Notes # issues all issues errors warnings notices
1 39747 BMS HH dlovato 5/5 8:05 am 8:46 am 0.68 1.00 0 25.00 Travel Standard Technician Billable 5/4 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Travel to onsite visit. 0
2 39748 BMS HH dlovato 5/5 8:46 am 12:15 pm 3.48 3.50 0 525.00 Onsite Standard Technician Billable 5/4 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Arrived onsite Navigated the building Met with Robert, Charlie, and Rosa on floor 2 For all: Sync'd Sharepoint sites Created bookmarks to Sharepoint site They all access a document called bed log. It wasn't allowing them to make edits in the desktop version but the browser version was working fine Went upstairs to housing Assisted 3 users in corner of office to do the same. Had to set up authenticator for them as well 0
3 39655 BMS HH fdrewett 5/1 2:00 pm 9:00 pm 7.00 7.00 0 1050.00 Remote Standard Technician Billable 4/27 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 MX Cutover and final data migration 0
4 39662 BMS HH fdrewett 5/2 Sat 11:00 am 3:00 pm 4.00 4.00 0 600.00 Onsite Standard Technician Billable 4/27 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 1 7/26 CS fixed onsite entered as remote Onsite at AOC and Gateway the day after the MX cutover. Worked through device wipe and Autopilot enrollment failures alongside Ryan Clingan, who was driving the same machines remotely - handled the onsite side of the workstations that failed to wipe or would not complete Autopilot enrollment, so the 24/7 shelter operations at both sites stayed working through the transition. 1 Errors: Work Type: No travel entry found for onsite (based on tech, date, company) Work Type: No travel entry found for onsite (based on tech, date, company)
5 39663 BMS HH fdrewett 5/2 Sat 9:00 pm 10:00 pm 1.00 1.00 0 150.00 Remote Standard Technician Billable 4/27 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 triple-checking the migration of the email and shared drives 0
6 39664 BMS HH fdrewett 5/3 Sun 12:00 pm 2:00 pm 2.00 2.00 0 300.00 Remote Standard Technician Billable 4/27 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 final audit of the migrated data. 0
7 39949 BMS HH fdrewett 5/4 8:00 am 3:00 pm 7.00 7.00 0 1050.00 Onsite Standard Technician Billable 5/4 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking Just billing for the time away from the office including travel 1 7/26 CS missing travel for this entry not an issue (see internal notes) Heading Home Go Live On-Site at Annex and Gateway / Housing 2 Errors: Work Type: No travel entry found for onsite (based on tech, date, company); Notices: Int Notes: Internal notes Work Type: No travel entry found for onsite (based on tech, date, company) Int Notes: Internal notes
8 39954 BMS HH fdrewett 5/5 9:00 am 10:00 am 1.00 1.00 0 150.00 Remote Standard Technician Billable 5/4 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Meeting with Melissa, Jesse, and Ryan. 0
9 39962 BMS HH fdrewett 5/6 11:00 am 12:00 pm 1.00 1.00 0 150.00 Remote Standard Technician Billable 5/4 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Stopped by AOC to take a look at the trouble updating the bed log. We found that the issue was still with the version of the desktop software installed on the workstations. While we get that sorted, we are going to have them use the web-based version of Excel from Teams. 0
10 39720 BMS HH mleasure 5/4 8:00 am 9:34 am 1.57 1.75 0 262.50 Onsite Standard Technician Billable 5/4 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Showed up with Frank to help assist users at Annex log into 365 and all their apps 0
11 39721 BMS HH mleasure 5/4 9:35 am 9:53 am 0.30 1.00 0 25.00 Travel Standard Technician Billable 5/4 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Drove from Annex to Gateway 0
12 39722 BMS HH mleasure 5/4 9:54 am 12:31 pm 2.62 2.75 0 412.50 Remote Standard Technician Billable 5/4 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Assisted users at Gateway to log in and learn 365 0
13 39723 BMS HH mleasure 5/4 1:19 pm 1:51 pm 0.53 0.75 0 112.50 Remote Standard Technician Billable 5/4 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Assisted users again with more 365 connections 0
14 39738 BMS HH mleasure 5/4 3:19 pm 3:44 pm 0.42 0.50 0 75.00 Remote Standard Technician Billable 5/4 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Updated ITGlue with 365 admin password OTP not working 0
15 39843 BMS HH mleasure 5/6 1:56 pm 2:05 pm 0.15 1.00 0 25.00 Travel Standard Technician Billable 5/4 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Travel time for onsite visit.  0
16 39844 BMS HH mleasure 5/6 2:06 pm 2:20 pm 0.23 1.00 0 150.00 Onsite Standard Technician Billable 5/4 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Powered down machine and added additional ram 0
17 39671 BMS HH rclingan 5/1 8:30 am 11:30 am 3.00 3.00 0 450.00 Remote Standard Technician Billable 4/27 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 continued work to prepare for transition later today. planning calls with jesse and melissa 0
18 39673 BMS HH rclingan 5/1 11:30 am 11:40 am 0.17 1.00 0 25.00 Travel Standard Technician Billable 4/27 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 1 7/28 CS fixed travel entered as remote travel for onsite visit 0
19 39672 BMS HH rclingan 5/1 11:40 am 2:19 pm 2.65 2.75 0 412.50 Onsite Standard Technician Billable 4/27 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 wipe and reload sandra and bug machines and setup for use ensure bug can host training saturday 0
20 39674 BMS HH rclingan 5/1 2:19 pm 2:30 pm 0.18 1.00 0 25.00 Travel Standard Technician Billable 4/27 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 1 7/28 CS fixed travel entered as remote Travel to AOC for onsite visit 0
21 39675 BMS HH rclingan 5/1 2:30 pm 3:50 pm 1.33 1.50 0 225.00 Onsite Standard Technician Billable 4/27 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Swap main security office computer with the one on balcony that is setup in microsoft already ensure bill is setup and ready to work on new system 0
22 39676 BMS HH rclingan 5/1 3:50 pm 4:10 pm 0.33 1.00 0 25.00 Travel Standard Technician Billable 4/27 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 travel to gateway center for onsite 0
23 39677 BMS HH rclingan 5/1 4:10 pm 5:04 pm 0.90 1.00 0 150.00 Onsite Standard Technician Billable 4/27 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Onsite visit to swap out the main ssa desktop with one setup in microsoft ensure workers are good to work their shift on new machine 0
24 39679 BMS HH rclingan 5/1 5:30 pm 11:30 pm 6.00 6.00 0 900.00 Remote Standard Technician Billable 4/27 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Begin mass wiping of devices as we transition to microsoft entra 0
25 39670 BMS HH rclingan 5/2 Sat 11:40 am 5:50 pm 6.17 6.25 0 937.50 Remote Standard Technician Billable 4/27 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 work through machines with issues wiping setup autopilot and test to streamline the remaining machines to ensure project deadlines are met. deploy autopilot to machines and wipe 0
26 39669 BMS HH rclingan 5/2 Sat 6:00 pm 9:00 pm 3.00 3.00 0 450.00 Remote Standard Technician Billable 4/27 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Time joining to autopilot and wiping machines 0
27 39666 BMS HH rclingan 5/3 Sun 1:00 pm 1:30 pm 0.50 1.00 0 25.00 Travel Standard Technician Billable 4/27 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Travel to gateway center for onsite work. 0
28 39667 BMS HH rclingan 5/3 Sun 1:30 pm 4:30 pm 3.00 3.00 0 450.00 Onsite Standard Technician Billable 4/27 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 onsite work to finish wipe and reload of machines 0
29 39668 BMS HH rclingan 5/3 Sun 6:00 pm 7:15 pm 1.25 1.25 0 187.50 Remote Standard Technician Billable 4/27 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 wipe and reload machine for martha to replace acer machine 0
30 39665 BMS HH rclingan 5/3 Sun 8:00 pm 8:30 pm 0.50 0.50 0 75.00 Remote Standard Technician Billable 4/27 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Create Timezone policy to apply mountain standard time to all company joined devices. 0
31 42465 BMS HH rclingan 5/4 12:00 pm 5:00 pm 5.00 5.00 0 750.00 Remote Standard Technician Billable 5/4 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Work on the go live day for migration for all users. troubleshoot various issues 0
32 42472 BMS HH rclingan 5/5 8:30 am 9:00 am 0.50 1.00 0 25.00 Travel Standard Technician Billable 5/4 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 travel for onsite visit 0
33 42471 BMS HH rclingan 5/5 9:00 am 11:00 am 2.00 2.00 0 300.00 Onsite Standard Technician Billable 5/4 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 1 7/28 CS fixed onsite entered as remote onsite at annex for continued work on migration 0
34 42475 BMS HH rclingan 5/5 11:30 am 1:50 pm 2.33 2.50 0 375.00 Remote Standard Technician Billable 5/4 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 work with jesse on soar rep setups for migration fix scanning for patricia and sandra help with connie laptop migration 0
35 42477 BMS HH rclingan 5/5 2:30 pm 4:30 pm 2.00 2.00 0 300.00 Remote Standard Technician Billable 5/4 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 work with jesse on aoc tracking not saving any changes made by previous users 0
36 42478 BMS HH rclingan 5/5 8:30 pm 10:00 pm 1.50 1.50 0 225.00 Remote Standard Technician Billable 5/4 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 check out apps issue on jesse machine and AOC front desk pc 0
37 42479 BMS HH rclingan 5/6 8:00 am 1:30 pm 5.50 5.50 0 825.00 Remote Standard Technician Billable 5/4 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Fallout from migration users still accessing google drive/calendar/docs revoke user access from all users except jesse and bms work with robert to fix his issues 0
38 42481 BMS HH rclingan 5/6 2:30 pm 4:15 pm 1.75 1.75 0 262.50 Remote Standard Technician Billable 5/4 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 work with jesse on cell phone plan famcare popups issues in edge assist delena 0
39 39868 BMS HH rclingan 5/7 10:47 am 11:04 am 0.28 0.50 0 75.00 Remote Standard Technician Billable 5/4 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Fixed medical file records access for anthony by installing 7zip and extracting the files with it instead of the unsigned process on the cd. 0
40 42482 BMS HH rclingan 5/7 11:05 am 4:00 pm 4.92 5.00 0 750.00 Remote Standard Technician Billable 5/4 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 cleanup laptop inventory wiping and removing google remnants work on issues with office help jesse export aoc calendar 0
41 39992 BMS HH rclingan 5/11 8:30 am 10:15 am 1.75 1.75 0 262.50 Remote Standard Technician Billable 5/11 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Migration continued cleanups - troubleshoot issues with housing distribution list - no issues, clarify correct email to send to with users. check dorothee email migration issues assist with new user creation and remind of template for new user creation add to groups restart email migration for dorothee to ensure no missed emails - report showed 2 with errors will need clarification from dorothee when she returns friday. 0
42 42484 BMS HH rclingan 5/11 11:00 am 12:00 pm 1.00 1.00 0 150.00 Remote Standard Technician Billable 5/11 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 help jesse and arias with adobe after migration 0
43 42486 BMS HH rclingan 5/13 8:00 am 1:00 pm 5.00 5.00 0 750.00 Remote Standard Technician Billable 5/11 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 accounting file path too long issues help jesse with wifi at gateway assist debbie with desktop issues assist connie with onedrive sync issues-revealing accounting file path too long issues audit accounting files and determine the extent of cleanup needed. 0
44 42488 BMS HH rclingan 5/13 3:00 pm 3:45 pm 0.75 0.75 0 112.50 Remote Standard Technician Billable 5/11 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 work on audit of accounting files and formulate initial move/cleanup plan. 0
45 42493 BMS HH rclingan 5/14 8:00 am 9:54 am 1.90 2.00 0 300.00 Remote Standard Technician Billable 5/11 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 1 7/26 CS duplicate notes not an issue here continued work setting up laptops from inventory into microsoft from google 1 Warnings: Notes: Duplicate notes Notes: Duplicate notes
46 42489 BMS HH rclingan 5/14 9:54 am 10:12 am 0.30 1.00 0 25.00 Travel Standard Technician Billable 5/11 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 travel to gateway center for onsite visit 0
47 42490 BMS HH rclingan 5/14 10:12 am 10:42 am 0.50 1.00 0 150.00 Onsite Standard Technician Billable 5/11 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 onsite visit to assit delena with calendar issues google calendar added instead of microsoft calendar 0
48 42492 BMS HH rclingan 5/14 11:07 am 11:49 am 0.70 0.75 0 112.50 Remote Standard Technician Billable 5/11 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 1 7/26 CS duplicate notes not an issue here continued work setting up laptops from inventory into microsoft from google 1 Warnings: Notes: Duplicate notes Notes: Duplicate notes
49 42494 BMS HH rclingan 5/15 8:00 am 10:00 am 2.00 2.00 0 300.00 Remote Standard Technician Billable 5/11 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 work with jesse on autopilot enrollment process and show him how to run through it for remaining laptops in inventory 0
50 42495 BMS HH rclingan 5/15 11:00 am 3:40 pm 4.67 4.75 0 712.50 Remote Standard Technician Billable 5/11 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 work with jesse on autopilot enrollment process and show him how to run through it for remaining laptops in inventory work on file path too long issues and distribution lists 0
51 40316 BMS HH rclingan 5/19 9:08 am 11:05 am 1.95 2.00 0 300.00 Remote Standard Technician Billable 5/18 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Cleanup of accounting sharepoint by archiving data based on folder color code created by Josie. Meeting to discuss plans and action to clean this up 0
52 40319 BMS HH rclingan 5/19 11:49 am 12:19 pm 0.50 0.50 0 75.00 Remote Standard Technician Billable 5/18 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 join to autopilot and wipe connies nebraska laptop 0
53 40376 BMS HH rclingan 5/19 1:30 pm 2:00 pm 0.50 0.50 0 75.00 Remote Standard Technician Billable 5/18 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 continued setup of connie machine 0

Legend:
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Error (2)
Warning (2)
Notice (1)


Tickets with over 5 hours in the current view (1)

Hours Ticket # Company Ticket Summary
109.25 71559 HH Migration to M365 Time Tracking


Errors

Field Message Count
Work Type  No travel entry found for onsite (based on tech, date, company)  2
Total  2


Warnings

Field Message Count
Notes  Duplicate notes  2
Total  2


Notices

Field Message Count
Int Notes  Internal notes  1
Total  1


39662 - fdrewett - 5/2 11:00 am - 71559 - Migration to M365 Time Tracking
No travel entry found for onsite (based on tech, date, company)

39949 - fdrewett - 5/4 8:00 am - 71559 - Migration to M365 Time Tracking
No travel entry found for onsite (based on tech, date, company)
Internal notes

42493 - rclingan - 5/14 8:00 am - 71559 - Migration to M365 Time Tracking
Duplicate notes

42492 - rclingan - 5/14 11:07 am - 71559 - Migration to M365 Time Tracking
Duplicate notes