Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 11:23:12 pm took 0.40 seconds version: b85cbb8 helpers: v2
Territory: BMS Month: « Mar 2026 » Company: all Ticket: all User: fdrewett [x] Type: all Role: all Bill: all Timesheet: 3/2 3/9 3/16 3/23 3/30 [x] Board: all Entry Status: all Ticket Status: all Issue: all [reset] Progress: 0% (0 of 8)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 37258 | BMS | SBI | fdrewett | 3/23 | 2:00 pm | 2:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72924 | Jamie Clicked on a funky email | 0 | Called and spoke with Jamie. She did not enter any credentials into the page that Attempted to load. Kicked off a complete scan with Huntress. | 0 | |||||||
| 2 | 37330 | BMS | TFF | fdrewett | 3/23 | 2:30 pm | 3:30 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72926 | .net error on Jerome's desktop | 0 | i was able to get the .net 3.5 using the windows 11 iso | 0 | |||||||
| 3 | 37327 | BMS | OMNI | fdrewett | 3/24 | 10:00 am | 11:15 am | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72892 | OMNI Weekly Meeting | 0 | Meeting with the OMNI Folks about a new customer | 0 | |||||||
| 4 | 37606 | BMS | TSSNM | fdrewett | 3/24 | 10:00 am | 10:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72928 | Reload at the ATG Office | 0 | wipe and reload at the ATG office. ready to take back to the sign store | 0 | |||||||
| 5 | 37325 | BMS | TFF | fdrewett | 3/24 | 11:00 am | 11:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72985 | Fwd: The Forensic Firm / blocked email | 0 | Hi Kathy, I took a look at the domain health for jgentrylaw.com and the issue is on their end — they are missing DMARC and SPF records, which causes many mail servers to block or reject their outgoing emails as potential spam or spoofing. This is something their IT department or email provider will need to resolve. They'll need to set up proper SPF and DMARC DNS records for jgentrylaw.com. Until that's corrected, you may continue seeing delivery issues from their domain. Feel free to forward this along to Christine at The Gentry Law Firm so she can pass it to her IT contact. Let me know if you have any other questions! Frank Drewett Ambitions Consulting Group ![\[image\]](https://na.myconnectwise.net/v4_6_release/api/newinlineimages/ambitionscg/07ab51be-01dc-45cc-9f4e-8d06b39ccb56/1c7649cc-f5e3-4ac9-b3ea-ed734c438ef3) https://mxtoolbox.com/emailhealth/jgentrylaw.com/ | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | |||||
| 6 | 37329 | BMS | AIAM | fdrewett | 3/24 | 11:20 am | 11:25 am | 0.08 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | NoCharge | 3/23 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 0 | Called and left a message for Richard to see if the parts are in | 1 | Notices: Bill: Status = 'NoCharge' | Bill: Status = 'NoCharge' | |||||
| 7 | 37387 | BMS | IC | fdrewett | 3/24 | 6:00 pm | 8:30 pm | 2.50 | 2.50 | 0 | 312.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 68298 | Server & User Cal | 0 | Migrated shared folders from **insightpdc** to **insightappsvr**. Moved data to new server, updated NTFS and share permissions to match previous configuration. Updated Group Policy \(Drive Maps GPO\) to reflect new server path using Replace action to ensure clean re-mapping on next login. Tested mapped drives using AD user account — drives mapped correctly to new server paths. Migration confirmed successful. | 0 | |||||||
| 8 | 37427 | BMS | JGCPA | fdrewett | 3/25 | 10:00 am | 10:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/23 | Help Desk | Billed | -Closed | SLA - Resolved | 73210 | 0 | Hi Amy, Looks like she has some configuration issues with her email that she should have her IT look in to. Missing DMARC & SPF will affect email delivery in and out for her. https://mxtoolbox.com/emailhealth/expressionsoflifeinc.com/ ![\[image\]](https://na.myconnectwise.net/v4_6_release/api/newinlineimages/ambitionscg/d1fe45dc-8872-4bb1-ae13-4efefd5661f0/f35a7eee-1ea8-47d4-a6f4-74f8bf863742) | 0 | ||||||||
| 9 | 37428 | BMS | BMS | fdrewett | 3/25 | 10:45 am | 11:00 am | 0.25 | 0.30 | 0 | - | Correspondence NC | Standard Technician | NoCharge | 3/23 | Help Desk 2.1 | WrittenOff | -Closed | 73180 | Fwd: RE: ConnectWise Case #03189610 Received Fw: Merger and Acquisition Request [ ref:!00D6g06Ohu | 0 | Hi Liam, Thank you for reaching out — no worries on the delay, I appreciate you picking this up. Happy to answer your questions: • Surviving company: Ambitions Consulting Group \(ACG\) • M&A stage: Completed • Points of contact / signers: - Black Moon Systems: Frank Drewett \(Owner\) — fdrewett@ambitionsgroup.com / 505-273-9685 - Ambitions Consulting Group: Lucas Rael \(Owner\) — lrael@ambitionsgroup.com • Primary contact on ACG account: Lucas Rael — lrael@ambitionsgroup.com. Please let me know if you need anything additional from him to move forward. • Closing date: We'd like to get this completed as quickly as possible — ideally before our next renewal date. Please let me know if you need a specific date and I can coordinate. Thanks Frank | 4 | Errors: Billed: Billed time not rounded to 15 minutes, Company: Company = 'BMS'; Notices: Bill: Status = 'NoCharge', Notes: Notes longer than 500 characters | Billed: Billed time not rounded to 15 minutes, Company: Company = 'BMS' | Bill: Status = 'NoCharge', Notes: Notes longer than 500 characters | ||||
| 10 | 37430 | BMS | BMS | fdrewett | 3/25 | 11:01 am | 11:04 am | 0.05 | 0.10 | 0 | - | Correspondence NC | Standard Technician | NoCharge | 3/23 | Help Desk 2.1 | WrittenOff | -Closed | 73180 | Fwd: RE: ConnectWise Case #03189610 Received Fw: Merger and Acquisition Request [ ref:!00D6g06Ohu | 0 | Sorry one last note. We have migrated over the companies and contacts. Is ConnectWise able to help move over old tickets? if not all good Thanks Frank | 3 | Errors: Billed: Billed time not rounded to 15 minutes, Company: Company = 'BMS'; Notices: Bill: Status = 'NoCharge' | Billed: Billed time not rounded to 15 minutes, Company: Company = 'BMS' | Bill: Status = 'NoCharge' | ||||
| 11 | 37445 | BMS | HH | fdrewett | 3/25 | 1:00 pm | 1:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 73214 | Norman Harvey | 0 | Deactivated Norman. Let us know if you need anything else | 0 | |||||||
| 12 | 37473 | BMS | IC | fdrewett | 3/25 | 1:30 pm | 3:45 pm | 2.25 | 2.25 | 0 | 281.25 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 68298 | Server & User Cal | 0 | Clean up the file share move from last night | 0 | |||||||
| 13 | 37574 | BMS | MEC | fdrewett | 3/26 | 8:15 am | 8:30 am | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 73191 | Plotter Issues on Rick's pc | 0 | 2 | Errors: Work Type: No onsite entry found for travel (based on tech, date, company); Notices: Notes: Missing notes for travel | Work Type: No onsite entry found for travel (based on tech, date, company) | Notes: Missing notes for travel | |||||
| 14 | 37498 | BMS | MEC | fdrewett | 3/26 | 8:30 am | 9:30 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 73191 | Plotter Issues on Rick's pc | 0 | On-Site - installed the updated driver on ricks computer and it fixed the orientation issue. plotting is still slow and there is an issue with the margins | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 15 | 37569 | BMS | OMNI | fdrewett | 3/26 | 10:00 am | 11:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72892 | OMNI Weekly Meeting | 0 | Weekly meeting | 0 | |||||||
| 16 | 37571 | BMS | OMNI | fdrewett | 3/26 | 12:00 pm | 1:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72892 | OMNI Weekly Meeting | 0 | Researching Hardware needed to setup a new client | 0 | |||||||
| 17 | 37593 | BMS | OMNI | fdrewett | 3/27 | 8:00 am | 9:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72892 | OMNI Weekly Meeting | 0 | working on the hardware quote for the new customer. emailed over to Dan | 0 | |||||||
| 18 | 37595 | BMS | PPT | fdrewett | 3/27 | 9:00 am | 9:15 am | 0.25 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | DoNotBill | 3/23 | - | WrittenOff | - | - | - | 0 | Quick Question about scheduling a time next week to meet up with Donald | 2 | Errors: Ticket #: No ticket #; Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Ticket #: No ticket # | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 19 | 37605 | BMS | AIAM | fdrewett | 3/27 | 9:55 am | 10:00 am | 0.08 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | NoCharge | 3/23 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 0 | Checked in with Richard and we are still waiting for parts | 1 | Notices: Bill: Status = 'NoCharge' | Bill: Status = 'NoCharge' | |||||
| 20 | 37637 | BMS | HH | fdrewett | 3/27 | 1:30 pm | 2:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 73330 | Fw: connect to printers | 0 | Installed the two printers and tested. | 0 |
Legend:
(hover over fields for details)
Errors
| Field | Message | Count |
|---|---|---|
| Billed | Billed time not rounded to 15 minutes | 2 |
| Company | Company = 'BMS' | 2 |
| Ticket # | No ticket # | 1 |
| Work Type | No onsite entry found for travel (based on tech, date, company) | 1 |
| Total | 6 | |
Warnings
| Field | Message | Count |
|---|---|---|
| Work Type | Possible onsite/remote mismatch (work type vs notes) | 1 |
| Total | 1 | |
Notices
| Field | Message | Count |
|---|---|---|
| Bill | Status = 'NoCharge' | 4 |
| Board | Board not 'Help Desk' or 'Help Desk 2.1' | 1 |
| Notes | Missing notes for travel | 1 |
| Notes | Notes longer than 500 characters | 2 |
| Total | 8 | |