Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 11:21:13 pm took 0.42 seconds version: b85cbb8 helpers: v2
Territory: BMS Month: « Feb 2026 » Company: all Ticket: all User: all Type: all Role: all Bill: all Timesheet: 2/2 2/9 2/16 2/23 [x] Board: all Entry Status: all Ticket Status: all Issue: all [reset] Progress: 0% (0 of 5)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 34976 | BMS | PPT | fdrewett | 2/9 | 9:00 am | 10:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 2/9 | Help Desk 2.1 | Billed | -Closed | 68728 | New Employee starting today | 0 | worked with Mary and Briyanna on getting logged in to everything | 0 | |||||||
| 2 | 34977 | BMS | AIAM | fdrewett | 2/9 | 10:00 am | 11:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 2/9 | Help Desk 2.1 | Billed | -Closed | 68730 | New Employee Starting today | 0 | Created the new M365 user and configured the account in outlook | 0 | |||||||
| 3 | 34998 | BMS | SVC | fdrewett | 2/9 | 1:30 pm | 2:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 2/9 | Help Desk 2.1 | Billed | -Closed | 68737 | Adobe Acrobat install for Cruzita | 0 | uninstalled reader and installed acrobat pro | 0 | |||||||
| 4 | 35142 | BMS | AIAM | fdrewett | 2/10 | 10:00 am | 11:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 2/9 | Help Desk 2.1 | Billed | -Closed | 68870 | MAIN Dan encrypted emails | 0 | Worked with Dan on getting access to an encrypted email from the bank and sending back the reply | 0 | |||||||
| 5 | 35128 | BMS | PPT | fdrewett | 2/11 | 1:00 pm | 1:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 2/9 | Help Desk 2.1 | Billed | -Closed | 68771 | Adding Briyanna to Medbridge | 0 | Call from Donald - needed assistance with setting up the remote desktop icon on the mac | 0 | |||||||
| 6 | 35126 | BMS | AIAM | fdrewett | 2/12 | 7:30 am | 9:00 am | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 2/9 | Help Desk 2.1 | Billed | -Closed | 68864 | ACE - Replace the ATM Server | 0 | replaced the old at server at ACE. Cloned the server to the new hardware from the backup at the BMS Office. Onsite installed the server onsite and worked with the tranact guys to get the server activated and tested. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 7 | 36255 | BMS | OMNI | fdrewett | 2/12 | 10:00 am | 11:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 2/9 | Help Desk 2.1 | Billed | -Closed | 71636 | Omni Meeting | 0 | Weekly Meeting | 0 | |||||||
| 8 | 36256 | BMS | SONM | fdrewett | 2/12 | 1:00 pm | 2:00 pm | 1.00 | 1.00 | 0 | 62.50 | Admin | Standard Technician | DoNotBill | 2/9 | Help Desk 2.1 | WrittenOff | -Closed | 68590 | Apple Business Account Setup and troubleshooting | 0 | Meeting with Scott to review the Apple Business rollout | 0 | |||||||
| 9 | 35127 | BMS | JGCPA | fdrewett | 2/12 | 3:00 pm | 4:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 2/9 | Help Desk 2.1 | Billed | -Closed | 68865 | Clean up the pbx phone call routing | 0 | Remote - Worked on cleaning up the inbound call routing after some phones were moved around at the office. also cleaned up the belen routing with the office being closed | 0 | |||||||
| 10 | 35016 | BMS | JGCPA | mleasure | 2/9 | 2:04 pm | 4:38 pm | 2.57 | 2.75 | 0 | 343.75 | Remote | Standard Technician | Billable | 2/9 | Help Desk 2.1 | Billed | -Closed | 67564 | Email Migration | 0 | Worked at setting up migration and moved users and outlook creds into bitTitan | 0 | |||||||
| 11 | 35018 | BMS | JGCPA | mleasure | 2/10 | 8:00 am | 8:41 am | 0.68 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 2/9 | Help Desk 2.1 | Billed | -Closed | 67564 | Email Migration | 0 | Worked with Frank to buy licenses and begin verifying accounts | 0 | |||||||
| 12 | 35028 | BMS | JGCPA | mleasure | 2/10 | 9:04 am | 9:32 am | 0.47 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 2/9 | Help Desk 2.1 | Billed | -Closed | 67564 | Email Migration | 0 | Created new accounts in Jennifer Griffith 365 and added licenses and then restarted the failed verifications | 0 | |||||||
| 13 | 35061 | BMS | JGCPA | mleasure | 2/10 | 3:32 pm | 4:14 pm | 0.70 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 2/9 | Help Desk 2.1 | Billed | -Closed | 67564 | Email Migration | 0 | Trial Migration successful. Started Pretrial Migration | 0 | |||||||
| 14 | 35144 | BMS | JGCPA | mleasure | 2/12 | 8:00 am | 8:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 2/9 | Help Desk 2.1 | Billed | -Closed | 67564 | Email Migration | 0 | Verified pre-stage migration completed successfully for all users. Spoke with Frank about next steps. | 0 | |||||||
| 15 | 35218 | BMS | JGCPA | mleasure | 2/13 | 2:53 pm | 4:59 pm | 2.10 | 2.25 | 0 | 281.25 | Remote | Standard Technician | Billable | 2/9 | Help Desk 2.1 | Billed | -Closed | 67564 | Email Migration | 0 | Worked on the full migration of the mailbox. Need to check again this evening. | 0 | |||||||
| 16 | 35220 | BMS | JGCPA | mleasure | 2/14 | Sat | 7:48 am | 8:30 am | 0.70 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 2/9 | Help Desk 2.1 | Billed | -Closed | 67564 | Email Migration | 0 | Ran several migration pieces through errors. Then verified they completed. | 0 | ||||||
| 17 | 35221 | BMS | JGCPA | mleasure | 2/14 | Sat | 7:13 pm | 7:51 pm | 0.63 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 2/9 | Help Desk 2.1 | Billed | -Closed | 67564 | Email Migration | 0 | Went through mailboxes in Robert Clark and converted them to .onmicrosoft to help free domain. | 0 | ||||||
| 18 | 35224 | BMS | JGCPA | mleasure | 2/15 | Sun | 9:58 am | 10:47 am | 0.82 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 2/9 | Help Desk 2.1 | Billed | -Closed | 67564 | Email Migration | 0 | Completed BitTitan final migration for targeted mailboxes from robertclarkcpa.com tenant to jennifergriffithcpa.com tenant. Updated all remaining users in the source tenant to use the .onmicrosoft.com UPN and removed the old domain from mailbox primary/secondary SMTP addresses. Verified no remaining references to robertclarkcpa.com: Exchange recipients checked \(mailboxes, shared mailboxes, contacts, distribution groups, soft-deleted objects\) Azure AD objects checked via Microsoft Graph \(users, groups, contacts\) Attempted domain removal — currently blocked due to backend Microsoft 365 service replication \(common post-migration caching state\). All admin PowerShell sessions closed to prevent stale authentication/cache locks. Next Step Waiting ~30–60 minutes for Microsoft service synchronization, then retrying domain removal from the source tenant Admin Center. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 19 | 35225 | BMS | JGCPA | mleasure | 2/15 | Sun | 11:39 am | 12:11 pm | 0.53 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 2/9 | Help Desk 2.1 | Billed | -Closed | 67564 | Email Migration | 0 | Was able to fully remove robertclarkcpa from old tenant. Moved into new tenant Next Steps: Update goDaddy records and then change emails and such in jennifer tenant. | 0 | ||||||
| 20 | 35226 | BMS | JGCPA | mleasure | 2/15 | Sun | 1:04 pm | 1:29 pm | 0.42 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 2/9 | Help Desk 2.1 | Billed | -Closed | 67564 | Email Migration | 0 | Finished adding domain to jennifer griffith created shared boxes for Parilee Still requires DKIM to finish migration then ready to setup with users | 0 | ||||||
| 21 | 35232 | BMS | JGCPA | mleasure | 2/15 | Sun | 6:37 pm | 7:28 pm | 0.85 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 2/9 | Help Desk 2.1 | Billed | -Closed | 67564 | Email Migration | 0 | Work Performed — Domain Migration / Mail Flow Prep Completed post-migration configuration after BitTitan full migration. Released robertclarkcpa.com domain from legacy Microsoft 365 tenant. Added and verified robertclarkcpa.com in new tenant \(Jennifer Griffith CPA\). Updated DNS to point mail flow to new tenant: MX → robertclarkcpa-com.mail.protection.outlook.com SPF → v=spf1 include:spf.protection.outlook.com -all Autodiscover CNAME → autodiscover.outlook.com DKIM Configuration Created DKIM signing records in new tenant. Updated public DNS CNAME records for selectors. Enabled DKIM signing for: jennifergriffithcpa.com robertclarkcpa.com Verified DKIM status shows Valid / Enabled in Microsoft 365 Defender portal. Exchange / Tenant Configuration Confirmed accepted domains configured as Authoritative Set jennifergriffithcpa.com as default domain Added legacy addresses as aliases for migrated users Confirmed no remaining objects referencing old tenant domain Verified MX resolution externally via nslookup Confirmed mail routing now points to new tenant Status Environment ready for user sign-in testing in the morning. Planned next step: Rebuild Outlook profiles on user PCs Credential reset Test internal and external mail flow \(Gmail send/receive\) | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 22 | 34936 | BMS | SBI | rclingan | 2/9 | 8:30 am | 8:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 2/9 | Help Desk 2.1 | Billed | -Closed | 68665 | New voicemail from Jamie Lujan (505) 345-1991 | 0 | Changed update policy for alist computers and applied it to alist pcs. it will no longer force reboots on alist machines. | 0 | |||||||
| 23 | 34962 | BMS | IC | rclingan | 2/9 | 8:45 am | 9:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 2/9 | Help Desk 2.1 | Billed | -Closed | 68603 | Carol's Access/Computer | 0 | fix carols email forwards and shares add purchasing shared mailbox to carol | 0 | |||||||
| 24 | 35063 | BMS | HH | rclingan | 2/10 | 9:00 am | 10:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 2/9 | Help Desk 2.1 | BilledAgreement | -Closed | 68731 | Three (3) Cell Phones Need Reset | 0 | picked up phones | 0 | |||||||
| 25 | 35044 | BMS | HH | rclingan | 2/10 | 12:45 pm | 1:00 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 2/9 | Help Desk 2.1 | BilledAgreement | -Closed | 68749 | Josiah Romero-Milloway | 0 | user has been deleted | 0 | |||||||
| 26 | 35046 | BMS | PPT | rclingan | 2/10 | 12:55 pm | 1:10 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 2/9 | Help Desk 2.1 | Billed | -Closed | 68761 | Fwd: Google calendars | 0 | added briyanna to calendars as requested | 0 | |||||||
| 27 | 35062 | BMS | HH | rclingan | 2/10 | 3:45 pm | 4:45 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 2/9 | Help Desk 2.1 | BilledAgreement | -Closed | 68731 | Three (3) Cell Phones Need Reset | 0 | Reset phones and add to MDM Document Process for resetting phones and adding to MDM | 0 | |||||||
| 28 | 35095 | BMS | PPT | rclingan | 2/12 | 8:00 am | 8:10 am | 0.17 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 2/9 | Help Desk 2.1 | Billed | -Closed | 68852 | New voicemail from Idaly (505) 322-8062 | 0 | Provided instructions to idaly on this issue. Most likely caused by the CTRL key being pressed as well. | 0 | |||||||
| 29 | 37391 | BMS | AIAM | rclingan | 2/13 | 7:29 am | 7:30 am | 0.02 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 2/9 | Help Desk 2.1 | Billed | -Closed | 69109 | ACE ATM making noises | 3/24 manually added missing trip charge for onsite -- CS | 0 | 2 | Notices: Int Notes: Internal notes, Notes: Missing notes for travel | Int Notes: Internal notes, Notes: Missing notes for travel | |||||
| 30 | 35193 | BMS | AIAM | rclingan | 2/13 | 7:30 am | 8:00 am | 0.50 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 2/9 | Help Desk 2.1 | Billed | -Closed | 69109 | ACE ATM making noises | 0 | check atm run test tickets through atm and verify noise is gone and ATM is fully functional. | 0 | |||||||
| 31 | 35195 | BMS | SVC | rclingan | 2/13 | 8:00 am | 9:00 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 2/9 | Help Desk 2.1 | Billed | -Closed | 69110 | Laptop issue and contact scans share drive maps | 0 | remove and reinstall ninja on a-3431/nobhilllaptop remove expired McAfee add contacts scans to optical computers add nobhill printer and insurance office printer to evie laptop | 0 | |||||||
| 32 | 35196 | BMS | IC | rclingan | 2/13 | 9:20 am | 9:35 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 2/9 | Help Desk 2.1 | Billed | -Closed | 69108 | Fw: New PM | 0 | Create ad user Send credentials to Courtney via encrypted email. | 0 | |||||||
| 33 | 34988 | BMS | NMLGL | rclingan | 2/13 | 12:30 pm | 12:45 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 2/9 | Help Desk 2.1 | Billed | -Closed | 68515 | Copy DVD-R for Paula | 0 | dropped off discs to paula | 0 | |||||||
| 34 | 37402 | BMS | SVC | rclingan | 2/13 | 7:59 pm | 8:00 pm | 0.02 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 2/9 | Help Desk 2.1 | Billed | -Closed | 69110 | Laptop issue and contact scans share drive maps | 3/24 manually added missing trip charge for onsite -- CS | 0 | 2 | Notices: Int Notes: Internal notes, Notes: Missing notes for travel | Int Notes: Internal notes, Notes: Missing notes for travel |
Legend:
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Tickets with over 5 hours in the current view (1)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 12.25 | 67564 | JGCPA | Email Migration |
Warnings
| Field | Message | Count |
|---|---|---|
| Work Type | Possible onsite/remote mismatch (work type vs notes) | 1 |
| Total | 1 | |
Notices
| Field | Message | Count |
|---|---|---|
| Int Notes | Internal notes | 2 |
| Notes | Missing notes for travel | 2 |
| Notes | Notes longer than 500 characters | 2 |
| Total | 6 | |