Home»Time Entries Audit loading ... generated 8/7/2026 at 3:43:21 pm took 0.40 seconds version: 5436fa4 helpers: v2
Territory: BMS Dates: 7/1/26 to 7/31/26 Company: PPT [x] Ticket: all User: all Type: all Role: all Bill: all Timesheet: 6/29 7/6 7/13 7/20 7/27 [x] Board: all Entry Status: all Ticket Status: -Closed [x] Issue: all [reset] Progress: 100% (2 of 2)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 42898 | BMS | PPT | pnordlund | 7/21 | 11:35 am | 12:05 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79558 | New Card Terminal System through Practice Management Bridge | 0 | Travel time for onsite visit. | 0 | |||||||
| 2 | 42899 | BMS | PPT | pnordlund | 7/21 | 12:05 pm | 1:30 pm | 1.42 | 1.50 | 0 | 187.50 | Onsite | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79558 | New Card Terminal System through Practice Management Bridge | 1 | 8/6 CS long notes ok | -- Troubleshooting payment terminal. -- The user at this workstation remotes into an RDP session. Checked the RDP session and the terminal isn't showing in device manager. -- Checked device manager on the host machine and there is an unrecognized device. -- Ran Dell Command Update and driver updates didn't fix the terminal in device manager. -- Found an Igenico driver online. Installed the driver and the terminal is now recognized on the host machine. When checking the RDP session, the terminal doesn't show up in device manager. Check boxes for sharing hardware are checked on the RDP settings. -- Tested the terminal in practice management bridge on the RDP session and the host and the payment terminal isn't getting recognized. -- Checked setup on another workstation that is working. This workstation doesn't use RDP, everything is done on the host machine OS. Terminal shows up in device manager the same on both machines. -- Checking support articles and made sure that hardware is set to allow in the browser for the webpage. -- Waiting in support chat to get an agent connected, but taking a while to get an agent connected. -- Talked to Frank and he recommended not to use the RDP session due to the terminal not getting recognized. RDPing into the RDS was due to having thin clients in the past. -- Ari and Melissa are going to wait for a support agent to join the chat and continue troubleshooting. Previous support chats got cut off due to the payment terminal not being recognized by the machine which is now resolved. They will reach out if there is any further assistance needed from us. -- Closing ticket. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 3 | 42922 | BMS | PPT | pnordlund | 7/21 | 5:10 pm | 5:24 pm | 0.23 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79587 | Server Troubleshooting | 0 | -- Called Peter and Esteban is having issues remoting into the RDS server. -- Remoted into Esteban's laptop. When checking wifi connection, it was connected to the guest network. Swapped wifi to paradigmwifi. -- Tested RDP and it is now working. -- Closing ticket. | 0 | |||||||
| 4 | 42957 | BMS | PPT | pnordlund | 7/22 | 10:38 am | 10:50 am | 0.20 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79627 | Los Lunas - Internet Outage | 0 | -- Called Comcast Business and there are repairs being done in the area that will be completed within the day. Customers in the area may experience outages throughout the day. -- Let Frank know. He is going to monitor the pinger. -- Closing ticket. | 0 | |||||||
| 5 | 42992 | BMS | PPT | pnordlund | 7/23 | 9:08 am | 9:21 am | 0.22 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79577 | Printer | 0 | Good morning, Loraine, I was able to find a good Brother printer for you and have attached the link below. This printer is an all-in-one that includes printing, copy, and fax. It also has color and is a laser jet, so you won't have any issues with the toner compared to ink. Let us know if you need anything else and we can jump back in with you. I hope you have a great morning! https://a.co/d/0jjEZIjZ Regards, Payden Nordlund | 0 | |||||||
| 6 | 42995 | BMS | PPT | pnordlund | 7/23 | 9:53 am | 10:11 am | 0.30 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79577 | Printer | 1 | 8/6 CS long notes ok | Hey Lorraine, I was able to find this one that is a little smaller compared to the previous one I sent you. The Brother laser jets will be a larger footprint than the HP ink printers due to the toner cartridges requiring more space inside the printer. I have also included a comparison of the dimensions below. Once you get a printer ordered, let us know if you need any assistance with getting it setup! https://a.co/d/08XGqqSe HP OfficeJet Pro 8710: 19.7" W x 16.5" D x 12.4" H Brother MFC-L3720CDW: 17.5" W x 16.1" D x 15.8" H Regards, Payden Nordlund | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 7 | 43037 | BMS | PPT | pnordlund | 7/24 | 9:02 am | 9:06 am | 0.07 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79577 | Printer | 0 | Good morning! No worries at all Loraine! The printer does look pretty giant in the pictures but I'm glad to be of help! Once you get the printer maybe I can come by with Frank and help get the printer setup for you and meet you in person. I hope you have a great weekend, Loraine, and don't hesitate to reach out if you need anything else :D Regards, Payden Nordlund | 0 |
Legend:
(hover over fields for details)
Notices
| Field | Message | Count |
|---|---|---|
| Notes | Notes longer than 500 characters | 2 |
| Total | 2 | |