Home»Time Entries Audit loading ... [hide int notes] generated 8/9/2026 at 12:48:37 am took 0.58 seconds version: b85cbb8 helpers: v1
Territory: BMS Month: « Jun 2026 » Company: all Ticket: all User: all Type: all Role: all Bill: all Timesheet: 6/1 6/8 6/15 6/22 6/29 [x] Board: Help Desk 2.1 [x] Entry Status: all Ticket Status: all Issue: all [reset] Progress: 100% (13 of 13)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 42055 | BMS | OMNI | fdrewett | 6/23 | 10:00 am | 11:30 am | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77009 | Encino Metals Time Tracking | 0 | Long call with Tokenworks, working on getting the ID Wedge software installed. We're getting an error in the device manager, and they needed to get their engineering team involved. Something to do with the USB ID on the device. Needed to do a full scrub and reinstall. | 0 | |||||||
| 2 | 42050 | BMS | MEC | fdrewett | 6/24 | 9:00 am | 10:00 am | 1.00 | 1.00 | 0 | - | Sales | Sales | DoNotBill | 6/22 | Help Desk 2.1 | WrittenOff | -Closed | 77237 | Miller network walk | 1 | 7/28 CS sales role ok | Walked to the new building, took some pictures, and got a layout of where the data drops need to be, where the DMARC is, and where we will install the server and terminate the data drops to. | 1 | Notices: Work Role: Role not Standard Technician | Work Role: Role not Standard Technician | ||||
| 3 | 41767 | BMS | SVC | fdrewett | 6/24 | 12:00 pm | 1:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 76242 | Remote User Computer Re-assignment | Eduardo Turcios Email: Eduardo@sandiavision.com Password: Danger-Ambush-Legal0 Asset tag: 5064 Clifford Baranggan Email: Ford@sandiavision.com Password: Keep-Flattop-Moneywise6 Asset tag: 5065 | 1 | 7/26 CS internal notes ok | created the new users and joined the workstations to the domain | 1 | Notices: Int Notes: Internal notes | Int Notes: Internal notes | |||
| 4 | 42051 | BMS | OMNI | fdrewett | 6/24 | 1:00 pm | 2:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77009 | Encino Metals Time Tracking | 0 | Packed up and labeled all the equipment for Encino Metals into two large black bins and re-boxed the computers. Everything is labeled and ready to go. Spoke to Dan. Fernando is going to pick it up on Monday, July 6. | 0 | |||||||
| 5 | 42044 | BMS | AIAM | fdrewett | 6/25 | 8:30 am | 9:00 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77098 | Scale Camera replacements | 1 | 7/26 CS missing notes not an issue here | 1 | Notices: Notes: Missing notes for travel | Notes: Missing notes for travel | |||||
| 6 | 42043 | BMS | AIAM | fdrewett | 6/25 | 9:00 am | 11:00 am | 2.00 | 2.00 | 0 | 250.00 | Onsite | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77098 | Scale Camera replacements | 0 | Installed the new camera after Bill and his guys moved the scale hut closer to the barn entrance. Physically mounted the camera, ran the wiring, re-terminated all the cabling going to the switch, the scale, and the computer. Tested and verified everything is working. | 0 | |||||||
| 7 | 42045 | BMS | OMNI | fdrewett | 6/25 | 11:00 am | 11:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 78828 | OMNI Weekly Meeting | 1 | 7/26 CS duplicate notes not an issue here | weekly meeting | 0 | ||||||
| 8 | 42047 | BMS | AIAM | fdrewett | 6/25 | 11:30 am | 12:00 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 78829 | Rio Rancho Truck Scale Down | 1 | 7/26 CS missing notes not an issue here | 1 | Notices: Notes: Missing notes for travel | Notes: Missing notes for travel | |||||
| 9 | 42046 | BMS | AIAM | fdrewett | 6/25 | 12:00 pm | 1:00 pm | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 78829 | Rio Rancho Truck Scale Down | 0 | On-site found that the truck scale had no power. Checked the GFI breaker on the outlet on the side of the warehouse, and it was popped. Reset the GFI, tested, and everything's back up. | 0 | |||||||
| 10 | 41667 | BMS | PPT | mleasure | 6/22 | 8:41 am | 9:06 am | 0.42 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77207 | New employee login and email | 1 | 7/26 CS exposed creds not an issue here per Frank | Peter, I have created Marisa's accounts for you with the following. Username: msanchez Password: Paradigm123! Email: msanchez@paradigmnm.com PW: Paradigm123! Please let me know if you have any questions or concerns. Respectfully, Marc | 1 | Notices: Notes: Possible exposed credentials | Notes: Possible exposed credentials | ||||
| 11 | 41745 | BMS | HH | mleasure | 6/24 | 10:01 am | 10:06 am | 0.08 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | BilledAgreement | -Closed | 77300 | Raven Pacheco | 0 | Hi Patricia, We can take care of Raven’s account deactivation. For the reassignment to Marlene Cabrera, can you clarify what you would like transferred to her for now? For example, should Marlene be given access to Raven’s mailbox and/or have Raven’s email forwarded to her, along with any other associated Heading Home accounts Raven managed? Thank you, Marc | 0 | |||||||
| 12 | 41746 | BMS | PPT | mleasure | 6/24 | 10:15 am | 10:24 am | 0.15 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77312 | Color for printer | 0 | Hi Peter, I’ve added you to the security group for the required permissions. Please log out of your PC and sign back in, then try again and let me know if you still have any issues accessing it. Respectfully, Marc | 0 | |||||||
| 13 | 41753 | BMS | PPT | mleasure | 6/24 | 10:56 am | 11:54 am | 0.97 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77312 | Color for printer | 0 | Hi Peter, I’ve finished setting up the color printer access for the Los Lunas Admin Office printer. When you have a moment, please do the following: 1\. Log out of your computer and sign back in\. 2\. Open your printers and look for \*\*Los Lunas Admin Office - Color\*\*\. 3\. Print a test page or color document to that printer\. If you do not see the printer after signing back in, or if it still does not print correctly, please let me know and I can continue troubleshooting. Thanks, Marc | 0 | |||||||
| 14 | 41776 | BMS | NMLGL | mleasure | 6/24 | 1:32 pm | 2:20 pm | 0.80 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77324 | Intern adobe account | 1 | 7/26 CS long notes ok | Created ITGlue documentation for deployment of custom Adobe Acrobat exhibit stamps using the provided Exhibit-Stamp.pdf file. Documented the per-user stamp install path at %AppData%\\\\Adobe\\\\Acrobat\\\\DC\\\\Stamps\\\\ . Installed/configured the exhibit stamp PDF for 2 users by placing the stamp file in each user’s Acrobat Stamps folder and verifying Acrobat could access the custom stamp set after relaunch. Also added/assigned the required Adobe licensing for both users in Adobe Admin as part of setup so Acrobat stamping functionality would be available under their accounts. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 15 | 41752 | BMS | PPT | pnordlund | 6/24 | 11:02 am | 11:23 am | 0.35 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77312 | Color for printer | 0 | -- Called Peter and let him know that he was added to be able to print in color, but the admin office printer doesn't have color printing setup on it. -- Checked the printer UI with Marc and there is color toner in the printer. Marc is going to add the printer to the server to be able to print in color and added the permissions | 0 | |||||||
| 16 | 41814 | BMS | AIAM | pnordlund | 6/25 | 8:45 am | 9:00 am | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77370 | Install New Axis Camera for AMR Scale | 0 | Travel time for onsite visit. | 0 | |||||||
| 17 | 41815 | BMS | AIAM | pnordlund | 6/25 | 9:00 am | 10:45 am | 1.75 | 1.75 | 0 | 218.75 | Onsite | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77370 | Install New Axis Camera for AMR Scale | 0 | -- Installed new camera and cabling/cleaning up cables in nema box at scale station. | 0 | |||||||
| 18 | 41672 | BMS | HH | rclingan | 6/22 | 9:00 am | 9:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | BilledAgreement | -Closed | 77217 | Security camera app install on jesse laptop | 0 | installed application for jesse and verified that he is able to view aoc footage from the annex. | 0 | |||||||
| 19 | 41671 | BMS | PPT | rclingan | 6/22 | 9:35 am | 9:40 am | 0.08 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77207 | New employee login and email | 0 | assist with rdp shortcut. | 0 | |||||||
| 20 | 41685 | BMS | NMLGL | rclingan | 6/22 | 1:39 pm | 1:45 pm | 0.10 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77240 | Jenn Scan Folder | 0 | created scan folder and added shortcut to both copiers. | 0 | |||||||
| 21 | 42026 | BMS | AIAM | rclingan | 6/22 | 1:45 pm | 3:30 pm | 1.75 | 1.75 | 0 | 218.75 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77323 | New outbound truck scale PC | 0 | Initial setup of scale pc | 0 | |||||||
| 22 | 41697 | BMS | MC | rclingan | 6/22 | 3:41 pm | 4:38 pm | 0.95 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77167 | My computer is shutting stuff down randomly and won't let me open Adobe or Excel files randomly. I | 0 | worked with donna to verify m365 apps issues repaired windows and 365 apps updated windows and bios | 0 | |||||||
| 23 | 42025 | BMS | JGCPA | rclingan | 6/23 | 8:00 am | 10:00 am | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | Open | 77102 | Storage full | 0 | Work wiping and reloading machines to prepare for setup | 0 | |||||||
| 24 | 42019 | BMS | HH | rclingan | 6/23 | 10:00 am | 12:00 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | BilledAgreement | -Closed | 78812 | Shared calendar and teams chat troubleshooting | 1 | 7/26 CS long notes ok | Investigated request to remove duplicate Teams group chat via admin center; confirmed architectural limitation (group chats live in participant mailboxes, no central admin object to delete) and recommended rename/redirect workaround to consolidate users back into the proper M365 Group channel. Clarified calendar delegation behavior (per-user, on by default, no admin config required). Troubleshot shared calendar access issue for less-technical staff — traced root cause to calendar being hosted as a secondary calendar in a non-interactive service account mailbox (no native users), making it inaccessible for frictionless editing. Evaluated and ruled out OWA deeplink workaround (no supported parameter for targeting a specific shared calendar). Recommended migrating the calendar to an M365 Group/Team with a Channel Calendar tab to eliminate per-user permissioning and provide a native event-entry point. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 25 | 42021 | BMS | CT | rclingan | 6/23 | 1:08 pm | 1:26 pm | 0.30 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77320 | Off-site archive for NVR | 0 | travel for onsite visit. | 0 | |||||||
| 26 | 42022 | BMS | CT | rclingan | 6/23 | 1:26 pm | 1:44 pm | 0.30 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77320 | Off-site archive for NVR | 0 | onsite visit to swap last drive in NVR and bring back to office for NAS setup. | 0 | |||||||
| 27 | 42016 | BMS | NMFFL | rclingan | 6/23 | 1:44 pm | 1:56 pm | 0.20 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 78811 | Forensic help with computer and phone | 0 | Travel for onsite visit. | 0 | |||||||
| 28 | 42015 | BMS | NMFFL | rclingan | 6/23 | 1:56 pm | 3:07 pm | 1.18 | 1.25 | 0 | 156.25 | Onsite | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 78811 | Forensic help with computer and phone | 0 | Accessed machine and verified date of last logon and types of files/records on machine. Machine was given to Dennis in a box not matching the computer but matching a much more modern machine. Completed documentation of findings for Dennis to present. | 0 | |||||||
| 29 | 41754 | BMS | CT | rclingan | 6/24 | 8:00 am | 8:49 am | 0.82 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77320 | Off-site archive for NVR | 0 | Initial hardware setup of NAS install rails and drives prep rack at ATG office for NAS installation | 0 | |||||||
| 30 | 41755 | BMS | MEC | rclingan | 6/24 | 8:49 am | 9:05 am | 0.27 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77237 | Miller network walk | 0 | travel for onsite visit | 0 | |||||||
| 31 | 41756 | BMS | MEC | rclingan | 6/24 | 9:05 am | 9:42 am | 0.62 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77237 | Miller network walk | 1 | 7/26 CS long notes ok | Site walk to check out new office and infrastructure requirements. Multi story building like the other office, we have access to a mechanical room with a telco rack that we can put equipment and server in. Passthrough hole is drilled between floors for a cable. Comcast is in "Verlyn office" where passthrough is. We will install a small rack \(min 6u\) for network switch, firewall, modem, patch panel, ups - in verlyn office. In mechanical room where server will live, we will pull network to from passthrough, install switch, ups, patch panel and shelf/server in rack. basement networking will branch from mechanical room. need to quote: * Access point * two 16 port poe switch * two patch panel * 6u rack * rackmount ups for network gear * two shelves | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 32 | 41758 | BMS | AIAM | rclingan | 6/24 | 9:42 am | 10:12 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77323 | New outbound truck scale PC | 0 | travel for onsite visit | 0 | |||||||
| 33 | 41759 | BMS | AIAM | rclingan | 6/24 | 10:12 am | 10:42 am | 0.50 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77323 | New outbound truck scale PC | 0 | setup outbound scale pc | 0 | |||||||
| 34 | 41760 | BMS | AIAM | rclingan | 6/24 | 10:42 am | 11:39 am | 0.95 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77322 | Replace Toolshop Access Point | 1 | 7/26 CS travel already charged to #77323 for this client on this day | onsite replacement of access point above toolshop adopt, change mesh settings to allow it to be a mesh child and disable mesh parent. | 1 | Notices: Work Type: No travel entry found for onsite (based on tech, date, ticket) | Work Type: No travel entry found for onsite (based on tech, date, ticket) | ||||
| 35 | 41757 | BMS | HH | rclingan | 6/24 | 12:20 pm | 12:26 pm | 0.10 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | BilledAgreement | -Closed | 77300 | Raven Pacheco | 0 | Deleted user, assigned mailbox and onedrive to marlene as requested. | 0 | |||||||
| 36 | 41763 | BMS | NMLGL | rclingan | 6/24 | 12:32 pm | 12:45 pm | 0.22 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77321 | Jenn Corp drive access | 0 | Added Jenn to g\_corp group and new Admin role\(for new shares when they are enabled\) for share access. | 0 | |||||||
| 37 | 41764 | BMS | CT | rclingan | 6/24 | 12:45 pm | 1:06 pm | 0.35 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77320 | Off-site archive for NVR | 0 | install nas in rack, plug in power and ethernet. | 0 | |||||||
| 38 | 41778 | BMS | HH | rclingan | 6/24 | 2:00 pm | 2:52 pm | 0.87 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | BilledAgreement | -Closed | 77327 | Nakeisha needs adobe | 0 | setup adobe on nakeisha laptop and ensure the application licenses properly. | 0 | |||||||
| 39 | 41788 | BMS | CT | rclingan | 6/24 | 3:00 pm | 4:46 pm | 1.77 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77320 | Off-site archive for NVR | 0 | build storage pool create accounts for Off-site archive access by nvr test access test archive set auto archive event category test auto archive storage pools are both still initializing after drive swaps earlier this afternoon. Next Steps: Setup chuck access to shared drives | 0 | |||||||
| 40 | 41798 | BMS | SVC | rclingan | 6/25 | 10:00 am | 10:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77367 | Fix 5064 crystal pm issue | 1 | 7/26 CS long notes ok | **Issue:** Crystal PM \(Crystal.exe\) threw an unhandled exception when navigating to the patient page. Error: System.IO.FileLoadException — "An Application Control policy has blocked this file" \(HRESULT 0x800711C7\) on CNI\_SelectableItem.dll. **Root cause:** Windows Smart App Control \(SAC\) was enforced on this Win11 Pro workstation and blocked the unsigned Crystal DLL. Confirmed via CodeIntegrity event 3077 citing policy ID 0283ac0f-fff1-49ae-ada1-8a933130cad6 \(VerifiedAndReputableDesktop = SAC enforced\). DLL loads lazily on the patient page, which is why the app launched but crashed on chart open. SAC has no per-app/path exception, so it had to be disabled. **Resolution:** Set HKLM:\\SYSTEM\\CurrentControlSet\\Control\\CI\\Policy\\VerifiedAndReputablePolicyState = 0 \(elevated\), rebooted. Crystal now loads the patient page normally. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 41 | 41800 | BMS | HH | rclingan | 6/25 | 10:32 am | 10:50 am | 0.30 | 0.50 | 0 | 62.50 | Correspondence NC | Standard Technician | DoNotBill | 6/22 | Help Desk 2.1 | WrittenOff | -Closed | 77365 | Laura Nava | 0 | Are providing her email and onedrive access to someone? I am not sure who would be responsible for respite employees currently. | 0 | |||||||
| 42 | 41801 | BMS | HH | rclingan | 6/25 | 10:50 am | 11:05 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | BilledAgreement | -Closed | 77365 | Laura Nava | 0 | removed user, converted to shared mailbox and provided access to Robert H. for mail and onedrive. | 0 | |||||||
| 43 | 41811 | BMS | MEC | rclingan | 6/25 | 10:50 am | 12:50 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77237 | Miller network walk | 0 | Work on network quote and design plan. create pdf floorplan gather links and product quantities | 0 | |||||||
| 44 | 41821 | BMS | MEC | rclingan | 6/25 | 2:15 pm | 2:45 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77373 | a-4819 crashing | 1 | 7/26 CS long notes ok | **Ticket Summary — Lenovo Ultra 9 285 \(Arrow Lake\) BSOD** **Symptom:** BSOD CLOCK\_WATCHDOG\_TIMEOUT \(0x101\) observed 6/25, stuck at 0% \(dump failed to write\). **Investigation:** Event log review showed mixed crash history, not a single fault type: * 6/8 & 6/10: 0x116 VIDEO\_TDR\_FAILURE \(dumps written\) — GPU fault * 6/16 & 6/25: Event 41 + 6008, no dump — dumpless hangs \(incl. today's 0x101\) * WHEA-Logger: all entries ID 3 / Informational only — **no CPU machine-check errors**, so no evidence of failing CPU silicon. **Root cause \(probable\):** GPU = Arrow Lake integrated Xe \(iGPU\), so the TDRs and the watchdog timeout are the same package. Out-of-date Intel graphics driver identified as primary culprit. No hardware fault indicated. **Action taken:** Updated Intel iGPU graphics driver, and all other drivers. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 45 | 41823 | BMS | MEC | rclingan | 6/25 | 2:45 pm | 3:12 pm | 0.45 | 0.50 | 0 | - | Sales | Sales | DoNotBill | 6/22 | Help Desk 2.1 | WrittenOff | -Closed | 77237 | Miller network walk | 1 | 7/28 CS sales role ok | gather all links for products and provide to admin team to prepare final quote. | 1 | Notices: Work Role: Role not Standard Technician | Work Role: Role not Standard Technician | ||||
| 46 | 41848 | BMS | IC | rclingan | 6/26 | 8:00 am | 8:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 78689 | Training user creation on spare desktop | 0 | added training user to computer and ensured the user does not have access to server. | 0 | |||||||
| 47 | 41861 | BMS | PPT | rclingan | 6/26 | 10:00 am | 10:43 am | 0.72 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 78696 | practice manage bridge terminal issues | 0 | worked with vendor support and celeste to fix issues with terminal. driver for terminal was not installed properly and needed to be reinstalled and terminal restarted to fix issue. | 0 | |||||||
| 48 | 41866 | BMS | AIAM | rclingan | 6/26 | 12:19 pm | 12:21 pm | 0.03 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 78698 | New voicemail from Crystal (505) 903-8295 | 0 | left message for crystal, awaiting return call. | 0 | |||||||
| 49 | 41879 | BMS | NMFFL | rclingan | 6/26 | 12:21 pm | 12:30 pm | 0.15 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 78709 | Dock Setup for Suzette old office | 0 | spoke with elizabeth about the need for a setup in suzettes old office. | 0 | |||||||
| 50 | 41878 | BMS | NMFFL | rclingan | 6/26 | 12:30 pm | 12:45 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | In Progress | 78708 | Verizon Business plan help for Don | 0 | spoke with elizabeth and don to get the details on what is needed, he does not have an account number handy just main phone # 5056817902 | 0 | |||||||
| 51 | 41905 | BMS | AIAM | rclingan | 6/26 | 1:00 pm | 1:15 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 78698 | New voicemail from Crystal (505) 903-8295 | 0 | assisted crystal with dan's email his login had timed out and needed credentials. | 0 | |||||||
| 52 | 41874 | BMS | CT | rclingan | 6/26 | 3:00 pm | 3:15 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77320 | Off-site archive for NVR | 0 | spoke with chuck on the phone and got him logged into the off-site archive. | 0 | |||||||
| 53 | 41922 | BMS | CT | rclingan | 6/26 | 3:15 pm | 4:30 pm | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | In Progress | 78712 | Off-site Archive Queue | 0 | Check into off site archive issues. | 0 |
Legend:
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Notices
| Field | Message | Count |
|---|---|---|
| Int Notes | Internal notes | 1 |
| Notes | Missing notes for travel | 2 |
| Notes | Notes longer than 500 characters | 5 |
| Notes | Possible exposed credentials | 1 |
| Work Role | Role not Standard Technician | 2 |
| Work Type | No travel entry found for onsite (based on tech, date, ticket) | 1 |
| Total | 12 | |