Home»Time Entries Audit loading ... [hide int notes] generated 8/9/2026 at 12:48:36 am took 0.43 seconds version: b85cbb8 helpers: v1
Territory: BMS Month: « Jun 2026 » Company: all Ticket: all User: all Type: all Role: all Bill: all Timesheet: 6/1 6/8 6/15 6/22 6/29 [x] Board: Help Desk 2.1 [x] Entry Status: all Ticket Status: all Issue: all [reset] Progress: 80% (8 of 10)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 41350 | BMS | IC | fdrewett | 6/15 | 8:00 am | 8:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 76950 | Speaker and Camera | 0 | remoted with Amanda and found that she was trying to teams from the remote desktop. She needs to remote from the local computer. Walked her through it and made a couple test calls. we are good. | 0 | |||||||
| 2 | 41354 | BMS | SVC | fdrewett | 6/15 | 8:37 am | 8:51 am | 0.23 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 76838 | Wipe and Recycle A-4528 | 0 | Evaluated the computer and found that it is just about 6 years old. i5 8gb 250. time to recycle. //fd | 0 | |||||||
| 3 | 41451 | BMS | NMLGL | fdrewett | 6/15 | 9:30 am | 10:00 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 76491 | Macbook Setup for Jenn | 0 | travel to the clients | 0 | |||||||
| 4 | 41452 | BMS | NMLGL | fdrewett | 6/15 | 10:00 am | 11:00 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 76491 | Macbook Setup for Jenn | 0 | Testing the dock on-site The dock had the same result with my macbook. Tried another dock from my desk that works 100% with two monitors on the mac and it still only saw one monitor. I think the issue is with the monitors. they are both BenQ monitors | 0 | |||||||
| 5 | 41424 | BMS | OMNI | fdrewett | 6/15 | 11:30 am | 3:00 pm | 3.50 | 3.50 | 0 | 437.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77010 | OMNI Pen Testing | 0 | Session with Jacob and review afterwards | 0 | |||||||
| 6 | 41386 | BMS | PPT | fdrewett | 6/15 | 1:00 pm | 1:15 pm | 0.25 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | DoNotBill | 6/15 | Help Desk 2.1 | WrittenOff | -Closed | 76972 | Fwd: Ticket #CS5571320 has been resolved | 1 | 7/26 CS fixed correspondence marked as billable | called and left a voicemail for Minerva | 0 | ||||||
| 7 | 41395 | BMS | PPT | fdrewett | 6/15 | 1:30 pm | 2:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 76972 | Fwd: Ticket #CS5571320 has been resolved | 0 | worked with Minerva. Added the ip addresses to the allow list and we are still getting the 403 error. i tried her login on my computer and received the same error. waiting on cms support | 0 | |||||||
| 8 | 41421 | BMS | AIAM | fdrewett | 6/16 | 9:00 am | 9:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77008 | Rebecca Needs help with remote desktop on the laptop | 0 | worked with Rebecca and cleaned up and tested the remote desktop connections | 0 | |||||||
| 9 | 41608 | BMS | OMNI | fdrewett | 6/16 | 9:00 am | 12:00 pm | 3.00 | 3.00 | 0 | 375.00 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77009 | Encino Metals Time Tracking | 0 | working with Todd on the initial configuration of the computers for Encino | 0 | |||||||
| 10 | 41450 | BMS | SVC | fdrewett | 6/16 | 1:30 pm | 2:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77030 | PCC access for Felicity | 0 | Call with Felicity ∙ Frank Drewett called ∙ 3:58 June 16, 2026, 2:07 PM Call summary ∙ Frank and Felicity discuss setting up a shared mailbox \(pcc@sandiavision.com\). ∙ Felicity is experiencing issues with Outlook, including junk mail not displaying properly after a recent setup change. ∙ Frank suggests restarting Outlook to resolve the issue. ∙ They confirm that they can now see the PCC mailbox and check its contents together. | 0 | |||||||
| 11 | 41462 | BMS | IC | fdrewett | 6/16 | 2:00 pm | 3:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77032 | Lisa - Access to Ninja and Teams Messaging to insighnm.com | 1 | 7/26 CS long notes ok | Call with Lisa McClaren ∙ Frank Drewett answered June 16, 2026, 3:00 PM Call summary ∙ Lisa is trying to regain access to Ninja but has not received a response to her help request. ∙ Frank is troubleshooting Lisa's access issues and decides to resend the invitation to Ninja. ∙ Lisa needs to be able to use Teams with Amanda but is currently unable to call anyone at Insight through Teams due to email disconnection. ∙ They discuss settings related to Microsoft Teams and external communication limitations between their organizations. ∙ Frank suspects that Lisa's domain needs to be whitelisted to enable communication with Insight users. ∙ Frank agrees to reach out to Damien for confirmation on the necessary settings and whitelisting. Next steps ∙ Frank will resend the invitation for Ninja access to Lisa. - Done - She has access to Ninja. ∙ Frank will check the settings for Teams communication and whitelisting for Lisa's domain. - From what I can see, there are no restrictions for external communications between Teams tenants. ∙ Lisa will send an email to Damien to request confirmation on the changes needed for Ninja Access ∙ Frank is waiting on Damien to verify Lisa's access to all the machines in Ninja | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 12 | 41446 | BMS | SVC | fdrewett | 6/16 | 2:08 pm | 2:10 pm | 0.03 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | DoNotBill | 6/15 | Help Desk 2.1 | WrittenOff | -Closed | 76236 | OBS remote billers are reporting that their RDP sessions to SVC-RDP01 are slow and choppy | 0 | Hello Meg, Just wanted to follow up on this with you. Is your team still having issues? Thanks! Frank 505-386-0123 | 0 | |||||||
| 13 | 41622 | BMS | OMNI | fdrewett | 6/17 | 2:00 pm | 5:00 pm | 3.00 | 3.00 | 0 | 375.00 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77009 | Encino Metals Time Tracking | 0 | troubleshooting the id scanner and connecting the computers to the new zerotier network | 0 | |||||||
| 14 | 41609 | BMS | OMNI | fdrewett | 6/18 | 8:00 am | 10:00 am | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77010 | OMNI Pen Testing | 0 | working with Jacob on the pentest | 0 | |||||||
| 15 | 41610 | BMS | OMNI | fdrewett | 6/18 | 10:00 am | 11:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77009 | Encino Metals Time Tracking | 1 | 7/26 CS duplicate notes not an issue here | weekly meeting | 0 | ||||||
| 16 | 41611 | BMS | OMNI | fdrewett | 6/18 | 11:00 am | 12:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77009 | Encino Metals Time Tracking | 0 | working with Tokenworks on the error with the id scanner | 0 | |||||||
| 17 | 41617 | BMS | AIAM | fdrewett | 6/18 | 1:30 pm | 2:00 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77200 | Juan Tabo - Replace scale camera | 0 | Travel time for onsite visit. | 0 | |||||||
| 18 | 41616 | BMS | AIAM | fdrewett | 6/18 | 2:00 pm | 3:00 pm | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77200 | Juan Tabo - Replace scale camera | 0 | Installed and tested the replacement camera | 0 | |||||||
| 19 | 41607 | BMS | AIAM | fdrewett | 6/19 | 9:30 am | 10:00 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77198 | AMR - Fire Panel at the Mill | 0 | Travel time for onsite visit. | 0 | |||||||
| 20 | 41606 | BMS | AIAM | fdrewett | 6/19 | 10:00 am | 11:00 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77198 | AMR - Fire Panel at the Mill | 0 | On-Site found that the panel had cleared the alarm and was back to a normal state. from the look of it i bet it was the battery. picked up the new scale pc and talked to Jude about the ir camera. They do not need anything from us at this time | 0 | |||||||
| 21 | 41613 | BMS | NMLGL | fdrewett | 6/19 | 11:30 am | 12:00 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77199 | Printer install for the front desk | 0 | Travel time for onsite visit. | 0 | |||||||
| 22 | 41612 | BMS | NMLGL | fdrewett | 6/19 | 12:00 pm | 1:00 pm | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77199 | Printer install for the front desk | 0 | unboxed and installed the printer. | 0 | |||||||
| 23 | 41406 | BMS | SVC | ggonzales | 6/15 | 3:02 pm | 3:18 pm | 0.27 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 75304 | Quote for new desktop PC | 0 | Steps taken: * Found adapters for current monitor that is in closet Next Steps: * Go back and remount the old monitor with new adapters | 0 | |||||||
| 24 | 41547 | BMS | JGCPA | ggonzales | 6/18 | 2:05 pm | 2:42 pm | 0.62 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | Open | 77102 | Storage full | 0 | Steps taken: * Reached out * Assisted with clearing up disk space but it will not be a permanent solution * Consulted team Next Steps: * Reach back out with recommendation | 0 | |||||||
| 25 | 41398 | BMS | NMLGL | mleasure | 6/15 | 1:56 pm | 2:58 pm | 1.03 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 76977 | Need help with Adobe | 0 | Logged in with Admin credentials to Adobe and added her as a user and then called to help her get in. Also helped her add the stamps addin to her Adobe | 0 | |||||||
| 26 | 41353 | BMS | IC | rclingan | 6/15 | 8:30 am | 8:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 76894 | Insight Admin permission issues | 0 | Double check permissions and added domain admins to drives that courtney was still missing. | 0 | |||||||
| 27 | 41402 | BMS | HH | rclingan | 6/15 | 10:30 am | 11:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | BilledAgreement | -Closed | 76985 | help with new user setup | 0 | grant temporary access pass to user and provide troubleshooting steps for downloading apps from app store. | 0 | |||||||
| 28 | 41375 | BMS | NMLGL | rclingan | 6/15 | 10:50 am | 11:05 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 76969 | Re: Scan file access | 0 | checked permissions and altered for josh and jaden to have full access to intern folder. | 0 | |||||||
| 29 | 41381 | BMS | PPT | rclingan | 6/15 | 12:14 pm | 12:15 pm | 0.02 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 76968 | Fwd: FW: https://www.facebook.com/share/v/18uTgDF28v/ | 0 | The link is safe, it is a salad or coleslaw recipe video on facebook. | 0 | |||||||
| 30 | 41385 | BMS | PPT | rclingan | 6/15 | 12:30 pm | 1:05 pm | 0.58 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 76976 | Practice manage bridge install - South Valley | 0 | worked with celeste and support to install application on 3 machines. | 0 | |||||||
| 31 | 41429 | BMS | IC | rclingan | 6/16 | 8:15 am | 10:15 am | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 0 | remove old user data update to latest version of windows and all applications remove old software setup account for ramon on server and vpn add 8 gb stick of ram to laptop to bring it to 16gb total. | 0 | |||||||
| 32 | 41438 | BMS | IC | rclingan | 6/16 | 10:23 am | 10:42 am | 0.32 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 1 | 7/26 CS fixed travel entered as remote | travel for onsite visit. | 0 | ||||||
| 33 | 41439 | BMS | IC | rclingan | 6/16 | 10:42 am | 10:55 am | 0.22 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 1 | 7/26 CS fixed onsite entered as remote | onsite to dropoff and setup ramon laptop ensure he can access server drives and docking station is working properly. | 0 | ||||||
| 34 | 41436 | BMS | SONM | rclingan | 6/16 | 11:30 am | 11:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77014 | New voicemail from (505) 720-0397 | 0 | reset uid account password with alex and recorded it in ITGlue for future. | 0 | |||||||
| 35 | 41437 | BMS | SVC | rclingan | 6/16 | 11:45 am | 12:00 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 75304 | Quote for new desktop PC | 0 | moved some of Joaquin quick access folders and pinned them in the windows file explorer. | 0 | |||||||
| 36 | 41465 | BMS | HH | rclingan | 6/16 | 1:00 pm | 2:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | BilledAgreement | -Closed | 76811 | quote request, laptop & 3 monitors | 0 | double check autopilot setup label device rename in intune verify that applications install | 0 | |||||||
| 37 | 41460 | BMS | SVC | rclingan | 6/16 | 2:00 pm | 3:19 pm | 1.32 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77028 | Weave support request | 0 | worked with evie and weave support on the server weave support to follow up | 0 | |||||||
| 38 | 41468 | BMS | NMLGL | rclingan | 6/16 | 3:30 pm | 3:45 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77035 | Misspelled last name for new hire | 0 | fixed last name in 365 and on AD | 0 | |||||||
| 39 | 41489 | BMS | PPT | rclingan | 6/17 | 8:45 am | 9:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77056 | Nancy's email | 0 | I have updated her recovery phone number to the new phone number, she should be able to use this to reset her information now. Just in case here is a backup code she can use to get in once. 30260957 | 0 | |||||||
| 40 | 41500 | BMS | IC | rclingan | 6/17 | 10:45 am | 11:30 am | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77068 | Fw: Sage Issues | 0 | restarted sage 100 hosting framework service as this handles rpc calls. Verify ping to device and all other services are working. test from amanda pc restart SQL server on sage server after coordinating with other sage users test application and it seems much more responsive now. | 0 | |||||||
| 41 | 42389 | BMS | HH | rclingan | 6/17 | 12:10 pm | 12:25 pm | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/15 | Help Desk 2.1 | BilledAgreement | -Closed | 79106 | recycling pickup | 0 | 7/28 CS fixed travel entered as remote, ADD SOP for onsite w/o 1-hr minimum, ex: pickup/delivery | travel for onsite visit | 2 | Errors: Audit Done: Audit incomplete, Work Type: No onsite entry found for travel (based on tech, date, company) | Audit Done: Audit incomplete, Work Type: No onsite entry found for travel (based on tech, date, company) | ||||
| 42 | 42390 | BMS | HH | rclingan | 6/17 | 12:25 pm | 1:05 pm | 0.67 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | BilledAgreement | -Closed | 79106 | recycling pickup | 0 | 7/28 CS ADD SOP for onsite w/o 1-hr minimum, ex: pickup/delivery | picked up recycling from jesse | 1 | Errors: Audit Done: Audit incomplete | Audit Done: Audit incomplete | ||||
| 43 | 41521 | BMS | SONM | rclingan | 6/17 | 2:30 pm | 3:30 pm | 1.00 | 1.00 | 0 | - | Sales | Sales | DoNotBill | 6/15 | Help Desk 2.1 | WrittenOff | In Progress | 77080 | Fw: Laptop order for new employees | 1 | 7/28 CS sales role ok | work on quoting laptops and ordering two laptops. | 1 | Notices: Work Role: Role not Standard Technician | Work Role: Role not Standard Technician | ||||
| 44 | 41520 | BMS | SSS | rclingan | 6/17 | 4:00 pm | 4:10 pm | 0.17 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77078 | RE: Remote desktop | 0 | It appears online, however I am unable to access it remotely with either of our tools. We likely need to have the computer restarted, is anyone able to swing by the office and restart it? | 0 | |||||||
| 45 | 41535 | BMS | HH | rclingan | 6/18 | 8:00 am | 11:00 am | 3.00 | 3.00 | 0 | 375.00 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | BilledAgreement | -Closed | 76540 | IT questionnaire | 0 | Work on filling out responses for questions. | 0 | |||||||
| 46 | 41568 | BMS | SONM | rclingan | 6/18 | 11:00 am | 12:30 pm | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77100 | New Hire Setup | 0 | Setup laptop for new hire | 0 | |||||||
| 47 | 41569 | BMS | SONM | rclingan | 6/18 | 1:30 pm | 2:17 pm | 0.78 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77100 | New Hire Setup | 0 | fix license issue on 365 and assign new hire to proper groups in 365. | 0 | |||||||
| 48 | 41544 | BMS | SVC | rclingan | 6/18 | 1:37 pm | 2:05 pm | 0.47 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77111 | New voicemail from Felicity (505) 620-5209 | 0 | work with felicity to verify sender domain and check message trace and quarantine. No messages coming through to pcc email or any other emails from this tenant other than CLX:auth Reset on 6/18/26 and Ticket escalation on 6/16/26. | 0 | |||||||
| 49 | 41570 | BMS | SONM | rclingan | 6/18 | 2:17 pm | 2:24 pm | 0.12 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77100 | New Hire Setup | 0 | travel for onsite visit | 0 | |||||||
| 50 | 41571 | BMS | SONM | rclingan | 6/18 | 2:24 pm | 2:28 pm | 0.07 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77100 | New Hire Setup | 0 | onsite visit to drop off laptop | 0 | |||||||
| 51 | 41566 | BMS | AIAM | rclingan | 6/18 | 2:28 pm | 2:52 pm | 0.40 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77098 | Scale Camera replacements | 0 | Travel for onsite visit. | 0 | |||||||
| 52 | 41567 | BMS | AIAM | rclingan | 6/18 | 2:52 pm | 3:32 pm | 0.67 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77098 | Scale Camera replacements | 0 | Install new scale camera at juan tabo location. adopt to omni | 0 | |||||||
| 53 | 43180 | BMS | NMLGL | rclingan | 6/19 | 7:40 am | 8:00 am | 0.33 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77159 | Fw: Printer | 1 | 7/28 CS added missing travel entry to accompany 8:00 onsite | 7/28 CS added missing travel entry to accompany 8:00 onsite | 0 | ||||||
| 54 | 42069 | BMS | NMLGL | rclingan | 6/19 | 8:00 am | 9:00 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77159 | Fw: Printer | 1 | 7/28 CS added missing travel entry to accompany 8:00 onsite | Setup printer and connected to front desk pc | 0 | ||||||
| 55 | 41575 | BMS | JGCPA | rclingan | 6/19 | 9:00 am | 9:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | Open | 77102 | Storage full | 0 | Begin wipe and reprovision of newer desktop for user. | 0 | |||||||
| 56 | 41580 | BMS | IC | rclingan | 6/19 | 9:30 am | 10:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77162 | Amanda home printer issue with RDP | 0 | remote in with amanda and install printer drivers verify remote printing is working properly. add teams to taskbar on local desktop for joining meetings easily. | 0 | |||||||
| 57 | 41594 | BMS | MC | rclingan | 6/19 | 3:49 pm | 3:51 pm | 0.03 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | DoNotBill | 6/15 | Help Desk 2.1 | WrittenOff | -Closed | 77167 | My computer is shutting stuff down randomly and won't let me open Adobe or Excel files randomly. I | 0 | please leave the computer on today when you leave and we will take a look at it to see what may be going on. | 0 |
Legend:
(hover over fields for details)
Tickets with over 5 hours in the current view (2)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 8.00 | 77009 | OMNI | Encino Metals Time Tracking |
| 5.50 | 77010 | OMNI | OMNI Pen Testing |
Errors
| Field | Message | Count |
|---|---|---|
| Audit Done | Audit incomplete | 2 |
| Work Type | No onsite entry found for travel (based on tech, date, company) | 1 |
| Total | 3 | |
Notices
| Field | Message | Count |
|---|---|---|
| Notes | Notes longer than 500 characters | 1 |
| Work Role | Role not Standard Technician | 1 |
| Total | 2 | |