Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 9:33:26 pm took 0.47 seconds version: b85cbb8 helpers: v1
Territory: BMS Month: « May 2026 » Company: all Ticket: all User: fdrewett [x] Type: all Role: all Bill: all Timesheet: all 4/27 5/4 5/11 5/18 5/25 Board: Help Desk 2.1 [x] Entry Status: all Ticket Status: all Issue: all [reset] Progress: 94% (18 of 19)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 39614 | BMS | AIAM | fdrewett | 5/1 | 7:30 am | 8:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Closed | 75248 | JT ATM Down | 0 | worked with Steven. The issue was with the ZT Bridge was offline | 0 | |||||||
| 2 | 39655 | BMS | HH | fdrewett | 5/1 | 2:00 pm | 9:00 pm | 7.00 | 7.00 | 0 | 1050.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | MX Cutover and final data migration | 0 | |||||||
| 3 | 39662 | BMS | HH | fdrewett | 5/2 | Sat | 11:00 am | 3:00 pm | 4.00 | 4.00 | 0 | 600.00 | Onsite | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 1 | 7/26 CS fixed onsite entered as remote | Onsite at AOC and Gateway the day after the MX cutover. Worked through device wipe and Autopilot enrollment failures alongside Ryan Clingan, who was driving the same machines remotely - handled the onsite side of the workstations that failed to wipe or would not complete Autopilot enrollment, so the 24/7 shelter operations at both sites stayed working through the transition. | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | |||
| 4 | 39663 | BMS | HH | fdrewett | 5/2 | Sat | 9:00 pm | 10:00 pm | 1.00 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | triple-checking the migration of the email and shared drives | 0 | ||||||
| 5 | 39664 | BMS | HH | fdrewett | 5/3 | Sun | 12:00 pm | 2:00 pm | 2.00 | 2.00 | 0 | 300.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | final audit of the migrated data. | 0 | ||||||
| 6 | 39949 | BMS | HH | fdrewett | 5/4 | 8:00 am | 3:00 pm | 7.00 | 7.00 | 0 | 1050.00 | Onsite | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | Just billing for the time away from the office including travel | 1 | 7/26 CS missing travel for this entry not an issue (see internal notes) | Heading Home Go Live On-Site at Annex and Gateway / Housing | 2 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company); Notices: Int Notes: Internal notes | Work Type: No travel entry found for onsite (based on tech, date, company) | Int Notes: Internal notes | ||
| 7 | 39954 | BMS | HH | fdrewett | 5/5 | 9:00 am | 10:00 am | 1.00 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Meeting with Melissa, Jesse, and Ryan. | 0 | |||||||
| 8 | 39953 | BMS | AIAM | fdrewett | 5/5 | 10:00 am | 11:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 75350 | Rebecca working from home | 0 | Worked on setting up the laptop for Rebecca to work from home. | 0 | |||||||
| 9 | 39952 | BMS | AIAM | fdrewett | 5/5 | 11:00 am | 11:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 75349 | Paul needs access to the OMNI Servers | 0 | Remote - Worked with Sal on getting Paul access to all the OMNI servers on his laptop. | 0 | |||||||
| 10 | 39956 | BMS | JGCPA | fdrewett | 5/5 | 1:30 pm | 3:00 pm | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 75348 | Phones at the office are dropping off | 0 | Remote after extensive testing of the phone system, we found that the issue is caused by the router. The router is an old pfSense that is blocking some of the necessary traffic for the phone system. We made the decision to swap out the router for a Unifi Gateway Fiber. | 0 | |||||||
| 11 | 39959 | BMS | AIAM | fdrewett | 5/6 | 10:00 am | 10:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 75385 | email attachment issues - Pam | 0 | We worked with Pam on changing the view and outlook that was blocking her ability to view previous message attachments. | 0 | |||||||
| 12 | 39960 | BMS | IC | fdrewett | 5/6 | 10:30 am | 11:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 75386 | Insight - Unable to open outlook.com and trouble sending mail | 0 | remote Courtney called in to report trouble with Microsoft 365. After some troubleshooting on the machine, we found that Microsoft was having an outage with email in Microsoft 365. | 0 | |||||||
| 13 | 39962 | BMS | HH | fdrewett | 5/6 | 11:00 am | 12:00 pm | 1.00 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Stopped by AOC to take a look at the trouble updating the bed log. We found that the issue was still with the version of the desktop software installed on the workstations. While we get that sorted, we are going to have them use the web-based version of Excel from Teams. | 0 | |||||||
| 14 | 39957 | BMS | JGCPA | fdrewett | 5/6 | 12:00 pm | 2:00 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 75292 | Phone Issues | 0 | Onsite - swapped out the pfSense router for the new unified gateway fiber, copied over all the firewall settings, and worked on configuring the VPN for remote users. Tested and the phone system is working. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 15 | 39965 | BMS | OMNI | fdrewett | 5/7 | 9:45 am | 11:30 am | 1.75 | 1.75 | 0 | 218.75 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 75488 | Weekly meeting. | 0 | Omni weekly meeting | 0 | |||||||
| 16 | 39914 | BMS | JGCPA | fdrewett | 5/8 | 9:00 am | 9:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 75456 | VPN | 0 | remoted in and updated the vpn connection for the new router | 0 | |||||||
| 17 | 39993 | BMS | JGCPA | fdrewett | 5/11 | 8:00 am | 8:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 75501 | VPN Setup for Lindsey | 0 | worked with Lindsey on installing the new vpn and testing the connection to the server | 0 | |||||||
| 18 | 39996 | BMS | TSSNM | fdrewett | 5/11 | 8:30 am | 9:00 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 75502 | Front Desk Offline | 0 | Travel to the clients | 0 | |||||||
| 19 | 39995 | BMS | TSSNM | fdrewett | 5/11 | 9:00 am | 10:00 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 75502 | Front Desk Offline | 0 | On-Site - The Front Desk 8 port switch was DOA. Replaced with one from stock. Need to see if we can RMA the old one | 0 | |||||||
| 20 | 39998 | BMS | AIAM | fdrewett | 5/11 | 10:30 am | 11:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 75511 | Pam Access to the Payroll Shared Box | 0 | Remoted in to A-4714 to get Pam logged in to her email. updated the shared mailbox settings - added Pam read and send | 0 | |||||||
| 21 | 40085 | BMS | AIAM | fdrewett | 5/11 | 1:30 pm | 2:00 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 75582 | wire chop building offline? | 1 | 7/26 CS fixed onsite entered as remote | Travel to the clients. | 0 | ||||||
| 22 | 40084 | BMS | AIAM | fdrewett | 5/11 | 2:00 pm | 3:00 pm | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 75582 | wire chop building offline? | 0 | One site found that the building was losing power due to an air compressor kicking online, causing a momentary drop in voltage. Let Bill and Aubrey know. Bill said he was going to have the guys upgrade the circuit. | 0 | |||||||
| 23 | 40131 | BMS | AIAM | fdrewett | 5/12 | 12:00 pm | 12:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 1 | 7/26 CS notes containing "onsite" not an issue here | Call with Support from Doge. They requested that the sensors be installed and adopted before the next step. Called Richard and he is going to install the sensors and asked me to be onsite at 7am tomorrow | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | ||||
| 24 | 40133 | BMS | NMFFL | fdrewett | 5/12 | 4:00 pm | 4:30 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 79823 | Printer for Elizabeth, Adobe apps for Kat | 1 | 7/26 CS fixed previous notes ("travel to") etc, entry moved to newly created NMFFL ticket per Frank | 1 | Notices: Notes: Missing notes for travel | Notes: Missing notes for travel | |||||
| 25 | 40132 | BMS | NMFFL | fdrewett | 5/12 | 4:30 pm | 5:30 pm | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 79823 | Printer for Elizabeth, Adobe apps for Kat | 1 | 7/28 CS entry moved to newly created NMFFL ticket per Frank, fixed onsite entered as remote | checked out a printer for Elizabeth repaired office and adobe apps for Kat | 0 | ||||||
| 26 | 40129 | BMS | AIAM | fdrewett | 5/13 | 7:00 am | 8:00 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 0 | On-Site to meet with Richard. Richard was unavailable and the sensors were not installed | 0 | |||||||
| 27 | 40112 | BMS | SSS | fdrewett | 5/13 | 11:51 am | 11:53 am | 0.03 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | DoNotBill | 5/11 | Help Desk 2.1 | WrittenOff | -Closed | 75617 | New Voicemail from 5052380504 - OREILLY,FAGAN | 0 | Call to the left a message for Fagan. | 0 | |||||||
| 28 | 40126 | BMS | CTCPA | fdrewett | 5/13 | 4:07 pm | 4:08 pm | 0.02 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | DoNotBill | 5/11 | Help Desk 2.1 | WrittenOff | -Closed | 75615 | New Connection issues | 0 | called and left a message for Crystal | 0 | |||||||
| 29 | 40130 | BMS | AIAM | fdrewett | 5/13 | 6:45 pm | 7:00 pm | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 1 | 7/26 CS fixed (cleared out) previous notes ("travel to") | 1 | Notices: Notes: Missing notes for travel | Notes: Missing notes for travel | |||||
| 30 | 40530 | BMS | OMNI | fdrewett | 5/14 | 10:00 am | 11:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 76073 | Omni Time Tracking | 0 | Weekly meeting for OMNI. | 0 | |||||||
| 31 | 40533 | BMS | AIAM | fdrewett | 5/14 | 11:30 am | 12:00 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 76074 | On-Site for a couple of issues at Main. | 0 | Travel time for onsite visit. | 0 | |||||||
| 32 | 40532 | BMS | AIAM | fdrewett | 5/14 | 12:00 pm | 2:00 pm | 2.00 | 2.00 | 0 | 250.00 | Onsite | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 76074 | On-Site for a couple of issues at Main. | 0 | * Installed the new Fujitsu scanners. * Set up a second monitor for Pam. * Worked with Crystal and Rebecca on remote access. * Picked up a laptop for Richard. | 0 | |||||||
| 33 | 40531 | BMS | AIAM | fdrewett | 5/14 | 2:00 pm | 3:30 pm | 1.50 | 1.50 | 0 | 187.50 | Onsite | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 74900 | Bosque Farms - Need replacement APs for the watchfire sign | 1 | 7/26 CS travel already charged to #76074 for this client on this day | On site to check the condition of the access points for the wireless bridge between the digital sign and the office. Looks like the building side failed. Also replaced the printer on scale number one with an Epson from stock. | 1 | Notices: Work Type: No travel entry found for onsite (based on tech, date, ticket) | Work Type: No travel entry found for onsite (based on tech, date, ticket) | ||||
| 34 | 40173 | BMS | PPT | fdrewett | 5/15 | 9:30 am | 10:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 75662 | PTA Student | 1 | 7/26 CS exposed creds not an issue here per Frank | Amber Jones Google: ajones@paradigmnm.com Paradigm123! Server Login: ajones Paradigm123! Amber is good to go. Let us know if you have any trouble on Monday. | 1 | Notices: Notes: Possible exposed credentials | Notes: Possible exposed credentials | ||||
| 35 | 40252 | BMS | AIAM | fdrewett | 5/18 | 10:30 am | 11:30 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75758 | AMR - ATM Offline | 0 | Worked with Kari over the phone and found that the server for the atm was powered off. walked her through the reboot. Resent the configuration to the ATM and tested. Spent some time looking at the logs to see if we could find the reason for the outage. looks like there was a power outage for a moment | 0 | |||||||
| 36 | 40308 | BMS | AIAM | fdrewett | 5/19 | 7:00 am | 7:30 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 0 | Travel to the client | 0 | |||||||
| 37 | 40307 | BMS | AIAM | fdrewett | 5/19 | 7:30 am | 8:30 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 1 | 7/26 CS fixed onsite entered as remote | onsite installed the vibration sensors on the bearing motors and adopting to the app. | 0 | ||||||
| 38 | 40539 | BMS | CT | fdrewett | 5/19 | 9:00 am | 9:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75813 | Time Clock Dropping off the network | 0 | Worked with Chuck over the phone and determined that the issue might be the Wi-Fi signal for the time clock. We made the decision to hardwire it for the main office. | 0 | |||||||
| 39 | 40543 | BMS | AIAM | fdrewett | 5/20 | 9:00 am | 9:30 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75823 | Meet with Keaton about AI for the yard at AMR | 1 | 7/26 CS missing notes not an issue here | 1 | Notices: Notes: Missing notes for travel | Notes: Missing notes for travel | |||||
| 40 | 40542 | BMS | AIAM | fdrewett | 5/20 | 9:30 am | 10:30 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75823 | Meet with Keaton about AI for the yard at AMR | 0 | On-site meeting with Keaton to discuss the AI project at AMR. | 0 | |||||||
| 41 | 40549 | BMS | OMNI | fdrewett | 5/21 | 8:15 am | 11:00 am | 2.75 | 2.75 | 0 | 343.75 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 76073 | Omni Time Tracking | 0 | Review of the notes for the last couple of meetings and another round of security audits using wazuh and the scripts that we used to audit the security last time. Looks like we're still in the same state of having some unpatched vulnerabilities. Worked on getting the things ordered up for Encino Metals after the Amazon account was canceled. | 0 | |||||||
| 42 | 40551 | BMS | AIAM | fdrewett | 5/21 | 11:30 am | 12:30 pm | 1.00 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75823 | Meet with Keaton about AI for the yard at AMR | 0 | Travel time for onsite visit. | 0 | |||||||
| 43 | 40550 | BMS | AIAM | fdrewett | 5/21 | 12:30 pm | 2:00 pm | 1.50 | 1.50 | 0 | 187.50 | Onsite | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75823 | Meet with Keaton about AI for the yard at AMR | 1 | 7/26 CS fixed onsite entered as remote | On-site meeting with Keaton and his buddy that is super into AI. His friend started building a super base and for-sale cloud accounts, as well as setting up Claude on Keaton's Mac Mini. Sounds like the Kyle is going to set up a notion to start tracking the progress and goals of this project. | 0 | ||||||
| 44 | 40553 | BMS | EN | fdrewett | 5/21 | 2:00 pm | 2:30 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75972 | Fwd: ex novo-- teraservice issue | 1 | 7/26 CS marked as Billable per Frank | Travel time for onsite visit. | 0 | ||||||
| 45 | 40552 | BMS | EN | fdrewett | 5/21 | 2:30 pm | 3:45 pm | 1.25 | 1.25 | 0 | 156.25 | Onsite | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75972 | Fwd: ex novo-- teraservice issue | 1 | 7/26 CS marked as Billable per Frank (there's no time entry for Ryan on this ticket) | On site with Ryan at Ex Novo. Not billing for my time. | 0 | ||||||
| 46 | 40556 | BMS | IC | fdrewett | 5/25 | 7:00 pm | 10:00 pm | 3.00 | 3.00 | 0 | 375.00 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 68298 | Server & User Cal | 1 | 7/26 CS long notes ok | Completed Insight Construction domain controller migration project. Demoted legacy INSIGHTPDC \(Server 2019 Essentials\) after confirming INSIGHT-DC01 \(Server 2022\) was holding all FSMO roles, replicating cleanly, and serving as a Global Catalog. Pre-demotion work: - Verified FSMO roles, AD replication, dcdiag, SYSVOL/DFS-R health on both DCs - Stopped and disabled DHCP service on INSIGHTPDC - Removed DHCP authorization from AD for INSIGHTPDC and a ghost record \(INSIGHTBDC\) left from a long-decommissioned secondary DC - Confirmed AD-aware backups of both servers prior to demotion Demotion: - Ran Uninstall-ADDSDomainController on INSIGHTPDC; completed cleanly with auto-reboot - INSIGHTPDC now running as domain-joined member server Post-demotion cleanup: - Verified INSIGHT-DC01 is sole DC, dcdiag clean, advertising properly - Removed two pre-existing stale NS records from DNS \(insightbdc and winserver\) plus an orphan A record for winserver - Updated INSIGHT-DC01 DNS client config to point at self + loopback only Remaining items handed off to ticket follow-up: - 24-48 hour soak period to monitor for auth/GP issues - License conversion of INSIGHT-DC01 from Server 2022 Eval to Standard \(~97 days until eval expiry\) - Final shutdown and decommission of INSIGHTPDC after soak period | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 47 | 40573 | BMS | AIAM | fdrewett | 5/26 | 9:30 am | 10:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76109 | New voicemail from Acme Main (505) 345-2457 | 0 | Installed the file conversion tool and tested with Pam | 0 | |||||||
| 48 | 40576 | BMS | AIAM | fdrewett | 5/26 | 10:00 am | 10:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76113 | Sal unable to login to ninja | 0 | Worked with Sal on getting access to the Ninja account. Needed to reset the password from the Ninja side and had her log back in. Updated her saved password in Firefox. | 0 | |||||||
| 49 | 40616 | BMS | AIAM | fdrewett | 5/26 | 10:30 am | 11:00 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 75827 | AMR - New Laptop for Richard Scroggins | 0 | Travel time for onsite visit. | 0 | |||||||
| 50 | 40615 | BMS | AIAM | fdrewett | 5/26 | 11:00 am | 1:00 pm | 2.00 | 2.00 | 0 | 250.00 | Onsite | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 75827 | AMR - New Laptop for Richard Scroggins | 0 | Worked with Richard on configuring the laptop and setting up office and email. Took a look at the sensors inside the Dodge software. Relabeled and reconnected each of those guys so they're correctly identified in the system. | 0 | |||||||
| 51 | 40617 | BMS | AIAM | fdrewett | 5/26 | 3:00 pm | 4:30 pm | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76206 | AMR - issues with the IR camera for the mill | 0 | Installed and configured pingplugger on the rail scale computer AMR, and configured monitoring for: * the router * the switch at the truck scale * the switch in the PLC cabinet out at the mill * the switch up in the crow's nest * the IR camera at the crow's nest | 0 | |||||||
| 52 | 40805 | BMS | SVC | fdrewett | 5/27 | 2:00 pm | 3:00 pm | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | DoNotBill | 5/25 | Help Desk 2.1 | WrittenOff | -Closed | 75304 | Quote for new desktop PC | Letting Gabe bill for this one. | 1 | 7/26 CS marked as Do Not Bill per Frank | Steps taken: * Arrived onsite * Setup kiosk workstation with Frank and confirmed two other computers were accessible in ninja * Assisted with scanning issue Next Steps: * Notes and time entry | 4 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company); Warnings: Entry Status: Status = 'WrittenOff', work type not correspondence or sales; Notices: Bill: Status = 'DoNotBill', work type not correspondence or sales, Int Notes: Internal notes | Work Type: No travel entry found for onsite (based on tech, date, company) | Entry Status: Status = 'WrittenOff', work type not correspondence or sales | Bill: Status = 'DoNotBill', work type not correspondence or sales, Int Notes: Internal notes | |
| 53 | 40793 | BMS | OMNI | fdrewett | 5/28 | 10:30 am | 12:00 pm | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76073 | Omni Time Tracking | 0 | Weekly meeting plus a meeting with Jacob on the process for the security audit | 0 | |||||||
| 54 | 40795 | BMS | IC | fdrewett | 5/28 | 2:00 pm | 3:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | DoNotBill | 5/25 | Help Desk 2.1 | WrittenOff | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 1 | 7/26 CS written off entry not an issue (see notes) | Assisted Ryan with installing the laptops. Letting him build for the time. | 2 | Warnings: Entry Status: Status = 'WrittenOff', work type not correspondence or sales; Notices: Bill: Status = 'DoNotBill', work type not correspondence or sales | Entry Status: Status = 'WrittenOff', work type not correspondence or sales | Bill: Status = 'DoNotBill', work type not correspondence or sales | |||
| 55 | 40732 | BMS | SVC | fdrewett | 5/28 | 4:30 pm | 5:30 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76236 | OBS remote billers are reporting that their RDP sessions to SVC-RDP01 are slow and choppy | 1 | 7/26 CS long notes ok | Initial triage of OBS biller RDP slowness complaint on SVC-RDP01. Confirmed server health \(CPU/RAM/disk/NIC clean\), verified RDP UDP transport config is correct on server, confirmed firewall rule allows TCP+UDP/3389 from OBS whitelisted IP. Tested network path from server to OBS public IP \(38 ms, 0% loss, clean traceroute\). RemoteFX session counters showed 400 ms TCP RTT and 0 UDP RTT but likely idle/probe readings -- needs re-test during active biller work. Server side and SVC-side network ruled out; remaining suspects all OBS-side. Pending callback to OBS to gather workstation and network details. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 56 | 40802 | BMS | AIAM | fdrewett | 5/29 | 1:30 pm | 2:30 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 75823 | Meet with Keaton about AI for the yard at AMR | 0 | Meeting with Keaton and Kyle about the plan for implementing the AI for the bin tracking. Looks like Kyle and one of his buddies are going to take the lead. We will be in a supporting role, installing hardware and cameras, that type of thing. | 0 |
Legend:
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Tickets with over 5 hours in the current view (2)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 23.00 | 71559 | HH | Migration to M365 Time Tracking |
| 5.25 | 76073 | OMNI | Omni Time Tracking |
Errors
| Field | Message | Count |
|---|---|---|
| Work Type | No travel entry found for onsite (based on tech, date, company) | 3 |
| Total | 3 | |
Warnings
| Field | Message | Count |
|---|---|---|
| Entry Status | Status = 'WrittenOff', work type not correspondence or sales | 2 |
| Work Type | Possible onsite/remote mismatch (work type vs notes) | 2 |
| Total | 4 | |
Notices
| Field | Message | Count |
|---|---|---|
| Bill | Status = 'DoNotBill', work type not correspondence or sales | 2 |
| Int Notes | Internal notes | 2 |
| Notes | Missing notes for travel | 3 |
| Notes | Notes longer than 500 characters | 2 |
| Notes | Possible exposed credentials | 1 |
| Work Type | No travel entry found for onsite (based on tech, date, ticket) | 1 |
| Total | 11 | |