Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 10:24:21 pm took 1.23 seconds version: b85cbb8 helpers: v2
Territory: BMS Month: « Apr 2026 » Company: all Ticket: all User: fdrewett [x] Type: all Role: all Bill: all Timesheet: all 3/30 4/6 4/13 4/20 4/27 Board: Help Desk 2.1 [x] Entry Status: all Ticket Status: all Issue: all [reset] Progress: 0% (0 of 24)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 37963 | BMS | HH | fdrewett | 4/1 | 1:20 pm | 1:32 pm | 0.20 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | BilledAgreement | -Closed | 73566 | Lenovo mic issue | 0 | A-4253 https://app.ninjarmm.com/#/deviceDashboard/742/overview Called the housing office and they said she is out of the office returning tomorrow. We will try again in the morning. | 0 | |||||||
| 2 | 38014 | BMS | OMNI | fdrewett | 4/1 | 3:45 pm | 4:30 pm | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73529 | Weekly Meeting | 0 | Security review for the meeting tomorrow. still vulnerabilities on the servers. | 0 | |||||||
| 3 | 38008 | BMS | PPT | fdrewett | 4/1 | 7:00 pm | 9:00 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73581 | QB Updates on the server | 0 | Proceeded with QuickBooks update installation on RDS server. Server did not come back up after reboot. Attempted restart from ESXi console — unsuccessful. Rebooted ESXi host — still unresponsive. Performed iDRAC reboot of ESXi host, which restored services. Verified RDS server came back online and completed QuickBooks updates. Also installed QuickBooks updates on QB host. All systems confirmed operational. | 0 | |||||||
| 4 | 38033 | BMS | IC | fdrewett | 4/2 | 7:00 am | 7:15 am | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73588 | ISP - Internet Down | 0 | 1 | Notices: Notes: Missing notes for travel | Notes: Missing notes for travel | ||||||
| 5 | 38032 | BMS | IC | fdrewett | 4/2 | 7:15 am | 8:15 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73588 | ISP - Internet Down | 0 | On-Site - found that the issue was with the UPS in the server closet. one is toast and the other needs a battery. Had to reboot the NAS to get the cabinet shop share back online. | 0 | |||||||
| 6 | 38034 | BMS | IC | fdrewett | 4/2 | 8:45 am | 9:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73588 | ISP - Internet Down | 0 | Call with Courtney to get DJ's shares reconnected. | 0 | |||||||
| 7 | 38088 | BMS | OMNI | fdrewett | 4/2 | 9:00 am | 10:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73529 | Weekly Meeting | 0 | weekly meeting | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 8 | 38095 | BMS | SVC | fdrewett | 4/2 | 12:00 pm | 12:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73593 | OBS is having trouble with the RDS Server | 0 | Remoted in and restarted the remote desktop server. Called and left a message for the OBS people | 0 | |||||||
| 9 | 38131 | BMS | HH | fdrewett | 4/6 | 7:45 am | 8:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | BilledAgreement | -Closed | 73770 | Deactivate/Transfer Access Email & Google Accounts | 0 | Suspended the user in the Google Admin Center. Still need to transfer the files to the new user | 0 | |||||||
| 10 | 38150 | BMS | CASNM | fdrewett | 4/6 | 8:45 am | 9:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73799 | Angie needed the PW for Outlook | 0 | spoke to Angie and walked her through setting up Outlook on her new phone | 0 | |||||||
| 11 | 38151 | BMS | MEC | fdrewett | 4/6 | 9:00 am | 9:05 am | 0.08 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | DoNotBill | 4/6 | Help Desk 2.1 | WrittenOff | -Closed | 73191 | Plotter Issues on Rick's pc | 0 | Called and spoke to Jana. Reached out to the printer guys to see if we can schedule a time to meet at the MEC office to check out the plotter. | 0 | |||||||
| 12 | 38210 | BMS | TFF | fdrewett | 4/6 | 12:31 pm | 12:42 pm | 0.18 | 1.00 | 0 | 25.00 | Travel | Standard Technician | DoNotBill | 4/6 | Help Desk 2.1 | WrittenOff | -Closed | 73831 | Jerome Battery Backup | 0 | Travel to Client Site. | 2 | Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales; Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | ||||
| 13 | 38211 | BMS | TFF | fdrewett | 4/6 | 12:42 pm | 1:05 pm | 0.38 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | DoNotBill | 4/6 | Help Desk 2.1 | WrittenOff | -Closed | 73831 | Jerome Battery Backup | 0 | checkout ups beeping and kathy's email on jerome pc. | 2 | Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales; Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | ||||
| 14 | 38324 | BMS | AIAM | fdrewett | 4/7 | 12:00 pm | 12:30 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 0 | 1 | Notices: Notes: Missing notes for travel | Notes: Missing notes for travel | ||||||
| 15 | 38323 | BMS | AIAM | fdrewett | 4/7 | 12:30 pm | 1:30 pm | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 0 | met with Richard and checked out the vibration sensors. he gave me the datasheets and manuals. read through them and looks like we are good to install down at the plc cabinet | 0 | |||||||
| 16 | 38328 | BMS | AIAM | fdrewett | 4/7 | 2:30 pm | 3:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73919 | New M365 account - Ignacio | 0 | Display name: Ignacio Gonzalez-Jaime Username: ignacio@acmeironandmetal.com Password: A\*\*\*\*\*\*\*\*\*\*\*88 | 1 | Notices: Notes: Possible exposed credentials | Notes: Possible exposed credentials | |||||
| 17 | 38472 | BMS | PPT | fdrewett | 4/9 | 5:00 pm | 7:00 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 74062 | PBX Reporting | 0 | worked on building out a dashboard for the pbx. The reporting was minimal out of FreePBX. Build a quick dashboard for call details. | 0 | |||||||
| 18 | 38519 | BMS | IC | fdrewett | 4/10 | 8:23 am | 8:44 am | 0.35 | 1.00 | 0 | 25.00 | Travel | Standard Technician | DoNotBill | 4/6 | Help Desk 2.1 | WrittenOff | -Closed | 74087 | Fw: My Email | not billable - ride along with Ryan | 0 | Travel for onsite visit. | 3 | Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales; Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales, Int Notes: Internal notes | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Bill: Status = 'DoNotBill', work type not admin, correspondence or sales, Int Notes: Internal notes | |||
| 19 | 38520 | BMS | IC | fdrewett | 4/10 | 8:44 am | 9:34 am | 0.83 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | DoNotBill | 4/6 | Help Desk 2.1 | WrittenOff | -Closed | 74087 | Fw: My Email | ride along with Ryan | 0 | fixed issues with courtney and damian emails/file explorer setup monitors for chrystal new pc dropped off laptop for erika and ensured vpn and rdp connection were working. | 3 | Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales; Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales, Int Notes: Internal notes | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Bill: Status = 'DoNotBill', work type not admin, correspondence or sales, Int Notes: Internal notes | |||
| 20 | 38521 | BMS | AIAM | fdrewett | 4/10 | 10:03 am | 10:19 am | 0.27 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | not billable - ride along with Ryan | 0 | Travel for onsite visit. | 1 | Notices: Int Notes: Internal notes | Int Notes: Internal notes | ||||
| 21 | 38522 | BMS | AIAM | fdrewett | 4/10 | 10:19 am | 11:02 am | 0.72 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 0 | Onsite installation of Dodge Gateway for vibration sensor and initial testing of one vibration sensor and making sure the placement of the gateway provides good signal to sensors. | 0 | |||||||
| 22 | 38584 | BMS | OMNI | fdrewett | 4/13 | 6:30 am | 7:30 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74132 | OMNI Server Migration | 0 | working with Kevin on post migration issues at AMR | 0 | |||||||
| 23 | 38582 | BMS | TSSNM | fdrewett | 4/13 | 9:00 am | 9:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74149 | Printer not working | 0 | Remoted in and found the computer acting as the print server had switched to a guest network and the firewall was blocking the incoming connections. | 0 | |||||||
| 24 | 38578 | BMS | AIAM | fdrewett | 4/13 | 9:15 am | 9:30 am | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 71784 | AMR - wifi in the office cutting out | 0 | Drive to Clients | 0 | |||||||
| 25 | 38579 | BMS | AIAM | fdrewett | 4/13 | 9:30 am | 10:30 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 71784 | AMR - wifi in the office cutting out | 0 | Installed the new access point in the main office. addresses a couple issues on the cashier station. | 0 | |||||||
| 26 | 38616 | BMS | PPT | fdrewett | 4/13 | 3:00 pm | 3:15 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74028 | Fwd: Fw: Enrollment 370127-01 | Took a look at the delivery reports for this email address | 0 | Hey Celeste, are you still having trouble with email from these guys? looks like one was blocked and the others were delivered. ![\[image\]](https://na.myconnectwise.net/v4_6_release/api/newinlineimages/ambitionscg/acb3196f-4907-4243-90c6-f52e1e9fa410/f008cba0-71e9-44a8-ab91-01a91d019f72) | 1 | Notices: Int Notes: Internal notes | Int Notes: Internal notes | ||||
| 27 | 38777 | BMS | IC | fdrewett | 4/15 | 8:30 am | 9:00 am | 0.50 | 0.50 | 0 | 62.50 | Admin | Standard Technician | DoNotBill | 4/13 | Help Desk 2.1 | WrittenOff | -Closed | 74270 | Damian Continued Email Issues | 0 | brain dump with Marc | 0 | |||||||
| 28 | 38775 | BMS | PPT | fdrewett | 4/15 | 9:15 am | 10:30 am | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74325 | Phones are having issues at Los Lunas and South Valley | 0 | working with Comcast on the poor connection at the los lunas location. after a long call with support, they are sending out a tech | 0 | |||||||
| 29 | 38810 | BMS | IC | fdrewett | 4/15 | 1:30 pm | 2:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74333 | File explorer Issues | 0 | The issue was caused by the group policy for the drive maps replacing rather than updating the current map | 0 | |||||||
| 30 | 38833 | BMS | PPT | fdrewett | 4/15 | 2:30 pm | 3:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74325 | Phones are having issues at Los Lunas and South Valley | 0 | Follow up call with Comcast. They are creating a new work order for an on-site. They said the tech will be there within the hour | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 31 | 38828 | BMS | HH | fdrewett | 4/15 | 4:30 pm | 4:45 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | BilledAgreement | -Closed | 74356 | Colin Bulman | 0 | Colin is deactivated Thanks Patricia! | 0 | |||||||
| 32 | 38896 | BMS | PPT | fdrewett | 4/16 | 6:30 am | 7:00 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74325 | Phones are having issues at Los Lunas and South Valley | 0 | drive to clients | 0 | |||||||
| 33 | 38839 | BMS | PPT | fdrewett | 4/16 | 7:00 am | 8:00 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74325 | Phones are having issues at Los Lunas and South Valley | 0 | i did not hear back from comcast yesterday. Headed onsite to check out the equipment. Rebooted the modem and router. Tested the modem with the router connected. Still issues. Called in to comcast and they are now reporting an outage. ETA 3pm | 0 | |||||||
| 34 | 38895 | BMS | IC | fdrewett | 4/16 | 8:30 am | 9:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74270 | Damian Continued Email Issues | 0 | reviewed the situation with Damians email and sent an email with recommendations to Courtney | 0 | |||||||
| 35 | 38894 | BMS | OMNI | fdrewett | 4/16 | 10:00 am | 11:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74394 | Omni Weekly Meeting | 0 | weekly meeting | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 36 | 38899 | BMS | NMLGL | fdrewett | 4/16 | 12:30 pm | 1:15 pm | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74377 | Randall Van Vleck server access | 0 | worked with Randell on reconfiguring the vpn on his mac | 0 | |||||||
| 37 | 38893 | BMS | AIAM | fdrewett | 4/16 | 2:00 pm | 3:45 pm | 1.75 | 1.75 | 0 | 218.75 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74316 | New Laptop for Crystal | 0 | setting up the laptop at the office. joined the domain and configured the shares. installed office and added the email account. reached out to Todd to install sage | 0 | |||||||
| 38 | 38911 | BMS | MEC | fdrewett | 4/17 | 5:00 am | 6:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74399 | Free Space on MEC-DC02 | 0 | remoted in and cleaned an additional 200gb in the e: drive. there is a backup folder for Jana i need to ask about | 0 | |||||||
| 39 | 38935 | BMS | AIAM | fdrewett | 4/17 | 6:30 am | 8:00 am | 1.50 | 1.50 | 0 | 187.50 | Onsite | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 0 | onsite working with Richard. found the sensor that he installed and configured in the app. We have it connected but it needs a bunch of info from the bearing that it is monitoring. need to reach out to the vendor for support | 0 | |||||||
| 40 | 38959 | BMS | IC | fdrewett | 4/17 | 10:04 am | 10:23 am | 0.32 | 1.00 | 0 | 25.00 | Travel | Standard Technician | DoNotBill | 4/13 | Help Desk 2.1 | WrittenOff | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 0 | Travel for onsite visit. | 3 | Errors: Work Type: No onsite entry found for travel (based on tech, date, company); Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales; Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | Work Type: No onsite entry found for travel (based on tech, date, company) | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | |||
| 41 | 38945 | BMS | TFF | fdrewett | 4/17 | 10:40 am | 10:50 am | 0.17 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 73831 | Jerome Battery Backup | 0 | Travel for onsite visit. | 1 | Errors: Work Type: No onsite entry found for travel (based on tech, date, company) | Work Type: No onsite entry found for travel (based on tech, date, company) | |||||
| 42 | 38960 | BMS | HH | fdrewett | 4/17 | 11:51 am | 12:40 pm | 0.82 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | walked with jesse about transition for AOC and Gateway programs as they operate 24/7 and will need access to certain things for at least a portion of the staff throughout the transition weekend. discussed the likelihood of transitioning a few people at each location either before 5/1 or on 5/1 after mx record change so that they are ready for the transition weekend without a disruption to service. | 0 | |||||||
| 43 | 40065 | BMS | AIAM | fdrewett | 4/17 | 6:20 pm | 6:30 pm | 0.17 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | Added manually by Curtis 5/12/26 | 0 | Travel for onsite visit. | 1 | Notices: Int Notes: Internal notes | Int Notes: Internal notes | ||||
| 44 | 38982 | BMS | OMNI | fdrewett | 4/19 | Sun | 12:00 pm | 3:00 pm | 3.00 | 3.00 | 0 | 375.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74394 | Omni Weekly Meeting | 0 | Testing of the new AMR Server | 0 | ||||||
| 45 | 38988 | BMS | CT | fdrewett | 4/20 | 7:00 am | 8:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74499 | Huntress ITDR Incident #2093168 — Critical — Courageous Transformations | 0 | Huntress ITDR Incident #2093168 — Critical — Courageous Transformations Incident: https://bms.huntress.io/org/295830/infection\_reports/2093168 Summary: Huntress detected a successful suspicious authentication to M365 account charlotteb@couragenm.com on 2026-04-20 12:51:16 UTC from 47.253.180.189 \(Alibaba Cloud - US, Virginia\) using user agent axios/1.15.0 against the OfficeHome application. Device was non-compliant/unmanaged. Axios UA is associated with Phishing-as-a-Service kits and automated credential validation / session hijacking. Huntress auto-revoked sessions and disabled the identity. IOCs: - User: charlotteb@couragenm.com - Src IP: 47.253.180.189 \(Alibaba Cloud - US\) - User Agent: axios/1.15.0 - Session ID: 00401e2a-2a11-ede3-62cf-26b1d4d97c1e - App: OfficeHome \(4765445b-32c6-49b0-83e6-1d93765276ca\) - Device: Non-compliant, Unmanaged Remediation actions completed: 1\. Contained account in M365 admin center — reset password to a new strong value, blocked sign-in, and initiated sign-out to revoke all refresh tokens\. 2\. Verified per-user MFA status: Enforced\. 3\. Audited registered MFA / authentication methods in Entra for charlotteb — no unfamiliar phone numbers, Authenticator registrations, or alternate emails\. No attacker-registered methods present\. 4\. Reviewed Entra sign-in logs for the user — no additional suspicious successful sign-ins identified beyond the Huntress-flagged event; no 'Previously satisfied' MFA from foreign IPs observed\. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | |||||
| 46 | 39002 | BMS | OMNI | fdrewett | 4/20 | 7:00 am | 8:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74394 | Omni Weekly Meeting | 0 | Check in with Sal and Karri at AMR. Verified the computers that were off over the weekend came back online and connected to the new server | 0 | |||||||
| 47 | 38999 | BMS | PPT | fdrewett | 4/20 | 8:00 am | 8:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74497 | New voicemail from (505) 861-1200 | 0 | worked with Peter on his remote desktop issue and a call to Sarah in Belen | 0 | |||||||
| 48 | 39001 | BMS | JGCPA | fdrewett | 4/20 | 8:30 am | 8:36 am | 0.10 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | DoNotBill | 4/20 | Help Desk 2.1 | WrittenOff | -Closed | 74503 | Voicemail | 0 | Frank Drewett Mon 04/20/2026 8:32 AM UTC-06 called and left a message for Amy Called the main line and they said they figured out the issue with VM Contact info for Ambitions Consulting Group 505-386-0123 support email support@ambitionsgroup.com The old Black Moon email still works too help@blackmoon.systems if needed my cell is 505-273-9685 and frank@ambitionsgroup.com | 0 | |||||||
| 49 | 39003 | BMS | HH | fdrewett | 4/20 | 8:30 am | 8:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | BilledAgreement | -Closed | 74504 | Alyssa Sanchez | 0 | She has been deactivated. Thanks Patricia! ---- Alyssa Sanchez alyssas@headinghome.org Suspended by admin Last sign in: 4 days ago Created: Mar 16, 2026 | 0 | |||||||
| 50 | 39007 | BMS | AIAM | fdrewett | 4/20 | 9:01 am | 9:06 am | 0.08 | 0.10 | 0 | - | Correspondence NC | Standard Technician | NoCharge | 4/20 | Help Desk 2.1 | WrittenOff | -Cancelled | 74509 | Test Ticket | 0 | test reply | 2 | Errors: Billed: Billed time not rounded to 15 minutes; Notices: Bill: Status = 'NoCharge' | Billed: Billed time not rounded to 15 minutes | Bill: Status = 'NoCharge' | ||||
| 51 | 39012 | BMS | PPT | fdrewett | 4/20 | 9:30 am | 10:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74523 | Yuliana - Remote access not working on A-4580 | 0 | Remoted into A-4580. Configured remote access via vpn. Called and tested with Yuliana | 0 | |||||||
| 52 | 39041 | BMS | MC | fdrewett | 4/20 | 2:15 pm | 2:30 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74539 | Email Updates Needed | 0 | converted the mailbox \(__robyn@mechcon.org__\) to a sharedbox and added Jaime \(__jaime@mechcon.org__\). | 0 | |||||||
| 53 | 39083 | BMS | IC | fdrewett | 4/20 | 2:30 pm | 3:00 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74543 | New Office - Electricians cut the feed to the outdoor ap | 0 | Travel to the client location | 0 | |||||||
| 54 | 39082 | BMS | IC | fdrewett | 4/20 | 3:00 pm | 4:30 pm | 1.50 | 1.50 | 0 | 187.50 | Onsite | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74543 | New Office - Electricians cut the feed to the outdoor ap | 0 | Onsite - repairing the data drop for the exterior AP | 0 | |||||||
| 55 | 39071 | BMS | PPT | fdrewett | 4/21 | 7:45 am | 8:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74570 | SV - Scanner not working Front Desk Middle | 0 | reinstalled the driver. same issue. Found that it was using a funky location for the temp scan files that it did not have write access to | 0 | |||||||
| 56 | 39070 | BMS | AIAM | fdrewett | 4/21 | 8:00 am | 9:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74316 | New Laptop for Crystal | 0 | Worked with Crystal on getting the remote access to the new laptop finalized. got access to the google account for password &bookmark sync | 0 | |||||||
| 57 | 39073 | BMS | OMNI | fdrewett | 4/21 | 9:00 am | 10:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74566 | AMR - Time off on the new server | 0 | Worked with Jim on an issue with the transfers between amr and main. checked the time on the server and it looks good. there must be a setting in the app that controls the time. Jim is going to dig in with Kevin | 0 | |||||||
| 58 | 39081 | BMS | IC | fdrewett | 4/21 | 10:00 am | 10:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74575 | Missing Files on the server | 0 | remoted in and copied over the data from the "archive folder" from before the move to the new file share | 0 | |||||||
| 59 | 39109 | BMS | TFF | fdrewett | 4/21 | 1:00 pm | 1:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74583 | Spam Email | 0 | adjusted the spam filter in M365 | 0 | |||||||
| 60 | 39111 | BMS | PPT | fdrewett | 4/21 | 3:04 pm | 3:09 pm | 0.08 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74582 | Email password reset | 0 | Reset Sarah Erhart google account password to a temp password | 0 | |||||||
| 61 | 39147 | BMS | HH | fdrewett | 4/22 | 8:30 am | 9:00 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Travel to | 2 | Errors: Notes: Incomplete notes for travel, Work Type: No onsite entry found for travel (based on tech, date, company) | Notes: Incomplete notes for travel, Work Type: No onsite entry found for travel (based on tech, date, company) | |||||
| 62 | 39146 | BMS | HH | fdrewett | 4/22 | 9:00 am | 10:00 am | 1.00 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Onsite meeting with Jesse and Ryan. Melissa was remote. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 63 | 39154 | BMS | NMLGL | fdrewett | 4/22 | 11:20 am | 11:25 am | 0.08 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | DoNotBill | 4/20 | Help Desk 2.1 | WrittenOff | -Closed | 74213 | NMLGL - Charles email issues on iphone. | 0 | Called and left a message for Charles | 0 | |||||||
| 64 | 39153 | BMS | MC | fdrewett | 4/22 | 11:30 am | 11:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74683 | Robyn Email | 0 | Added the auto-reply. let us know if you need anything else. Frank | 0 | |||||||
| 65 | 39254 | BMS | SBI | fdrewett | 4/22 | 12:15 pm | 12:45 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74585 | Fw: Drive Swap In TriCaster | 0 | 1 | Notices: Notes: Missing notes for travel | Notes: Missing notes for travel | ||||||
| 66 | 39253 | BMS | SBI | fdrewett | 4/22 | 12:45 pm | 2:00 pm | 1.25 | 1.25 | 0 | 156.25 | Onsite | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74585 | Fw: Drive Swap In TriCaster | 0 | drive swap for the tricaster | 0 | |||||||
| 67 | 39256 | BMS | AIAM | fdrewett | 4/22 | 3:00 pm | 3:15 pm | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74698 | New voicemail from Acme Main (505) 345-2457 | 0 | 1 | Notices: Notes: Missing notes for travel | Notes: Missing notes for travel | ||||||
| 68 | 39255 | BMS | AIAM | fdrewett | 4/22 | 3:15 pm | 4:15 pm | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74698 | New voicemail from Acme Main (505) 345-2457 | 0 | On-Site for Paula's computer not starting up. Looks like the issue was trying to find the power button. it was hidding behind her plant. check in with Bill Karr | 0 | |||||||
| 69 | 39336 | BMS | HH | fdrewett | 4/24 | 8:15 am | 2:00 pm | 5.75 | 5.75 | 0 | 862.50 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | BitTitan MigrationWiz environment build-out for the Google Workspace to Microsoft 365 migration. Configured the Google Workspace source endpoint: created the GCP project, created the service account and JSON key, enabled the Gmail, Drive, Calendar, Contacts and Admin SDK APIs, and granted domain-wide delegation for the BitTitan OAuth scopes. Configured the Microsoft 365 destination endpoint: registered the MigrationWiz application in Entra ID, granted modern authentication consent, and provisioned the dedicated migration admin account. Extended troubleshooting of the Microsoft consent and authentication flow before Verify Credentials would pass against both endpoints. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | |||||
| 70 | 39650 | BMS | HH | fdrewett | 4/27 | 1:00 pm | 5:00 pm | 4.00 | 4.00 | 0 | 600.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Built out the migration source data set. Updated the user tracking sheet against the current Google Admin export, then reviewed the full account list line by line with Jesse Hugg to confirm who migrates, who is archived, and how aliases and shared mailboxes are handled. Cleaned up and imported the finalized user list into MSPComplete via CSV and applied User Migration Bundle licensing. Created the Document migration project for My Drive to OneDrive and pre-provisioned each user's OneDrive so the Drive data had a destination to land in. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | |||||
| 71 | 39416 | BMS | JGCPA | fdrewett | 4/28 | 9:30 am | 9:40 am | 0.17 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | DoNotBill | 4/27 | Help Desk 2.1 | WrittenOff | -Closed | 74893 | No Subject | 0 | called and checked in with Amy. she just needs a new mouse. She is going to run over to Staples. | 0 | |||||||
| 72 | 39651 | BMS | HH | fdrewett | 4/28 | 11:00 am | 3:00 pm | 4.00 | 4.00 | 0 | 600.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Reviewed the results of the pilot migrations - all trial passes completed successfully across mail, calendar, contacts and Drive data. Purchased and applied the remaining User Migration Bundle licenses to cover the balance of the user count. Kicked off the mailbox Pre-Stage Pass, starting with Jesse Hugg as the validation user, and monitored throughput, throttling and the error queue as the pass ran. | 0 | |||||||
| 73 | 39652 | BMS | HH | fdrewett | 4/29 | 8:15 am | 11:00 am | 2.75 | 2.75 | 0 | 412.50 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Continued the mailbox pre-stage. Worked the error queue from the overnight pass, re-driving failed items and running retries on the mailboxes that had not completed. Kicked off the Shared Drive to SharePoint migration project so the shared data would be staged alongside the mailboxes ahead of the cutover. | 0 | |||||||
| 74 | 39659 | BMS | HH | fdrewett | 4/29 | 3:00 pm | 5:00 pm | 2.00 | 2.00 | 0 | 300.00 | Onsite | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | onsite at aoc - signing up users for m365 | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | |||||
| 75 | 39649 | BMS | OMNI | fdrewett | 4/30 | 10:00 am | 11:30 am | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Closed | 75280 | OMNI Weekly meeting | 0 | weekly meeting | 0 | |||||||
| 76 | 39657 | BMS | HH | fdrewett | 4/30 | 2:00 pm | 5:00 pm | 3.00 | 3.00 | 0 | 450.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Call with Jesse Hugg to confirm the cutover plan and sequence for the weekend and to give a status update on migration progress. Continued working the mailbox pre-stage retries, with additional passes required on the larger mailboxes that had not finished inside the standard pass window. | 0 |
Legend:
(hover over fields for details)
Tickets with over 5 hours in the current view (1)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 23.50 | 71559 | HH | Migration to M365 Time Tracking |
Errors
| Field | Message | Count |
|---|---|---|
| Billed | Billed time not rounded to 15 minutes | 1 |
| Notes | Incomplete notes for travel | 1 |
| Work Type | No onsite entry found for travel (based on tech, date, company) | 3 |
| Work Type | No travel entry found for onsite (based on tech, date, company) | 1 |
| Total | 6 | |
Warnings
| Field | Message | Count |
|---|---|---|
| Entry Status | Status = 'WrittenOff', work type not admin, correspondence or sales | 5 |
| Notes | Duplicate notes | 2 |
| Work Type | Possible onsite/remote mismatch (work type vs notes) | 2 |
| Total | 9 | |
Notices
| Field | Message | Count |
|---|---|---|
| Bill | Status = 'DoNotBill', work type not admin, correspondence or sales | 5 |
| Bill | Status = 'NoCharge' | 1 |
| Int Notes | Internal notes | 5 |
| Notes | Missing notes for travel | 4 |
| Notes | Notes longer than 500 characters | 3 |
| Notes | Possible exposed credentials | 1 |
| Total | 19 | |