Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 9:33:36 pm took 0.51 seconds version: b85cbb8 helpers: v1
Territory: BMS Month: « May 2026 » Company: all Ticket: all User: all Type: Onsite [x] Role: all Bill: all Timesheet: all 4/27 5/4 5/11 5/18 5/25 Board: Help Desk 2.1 [x] Entry Status: all Ticket Status: all Issue: all [reset] Progress: 37% (11 of 29)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 39629 | BMS | NMLGL | dlovato | 5/1 | 9:30 am | 11:10 am | 1.67 | 1.75 | 0 | 218.75 | Onsite | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Closed | 75203 | New Multifunction printer install at Osuna Office | 1 | 7/26 CS exposed creds not an issue here per Frank | * Printing is already set up successfully by vendor but printer had to be added for some users not there yesterday. * Did this and tested successfully * Navigated to [10.3.16.75](http://10.3.16.75/addressbook\_entry.html#) and logged in as administrator, password: admin * Set up scanning pointing to \\\\172.16.250.5\\Scans\\\[every user's name\] * Creds for scanning profile here: [scans — IT Glue](https://ambitions.itglue.com/9034339/passwords/35636294) * Tested and instructed with users that were available * Closing ticket | 2 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company); Notices: Notes: Possible exposed credentials | Work Type: No travel entry found for onsite (based on tech, date, company) | Notes: Possible exposed credentials | |||
| 2 | 39748 | BMS | HH | dlovato | 5/5 | 8:46 am | 12:15 pm | 3.48 | 3.50 | 0 | 525.00 | Onsite | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Arrived onsite Navigated the building Met with Robert, Charlie, and Rosa on floor 2 For all: Sync'd Sharepoint sites Created bookmarks to Sharepoint site They all access a document called bed log. It wasn't allowing them to make edits in the desktop version but the browser version was working fine Went upstairs to housing Assisted 3 users in corner of office to do the same. Had to set up authenticator for them as well | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | |||||
| 3 | 39662 | BMS | HH | fdrewett | 5/2 | Sat | 11:00 am | 3:00 pm | 4.00 | 4.00 | 0 | 600.00 | Onsite | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 1 | 7/26 CS fixed onsite entered as remote | Onsite at AOC and Gateway the day after the MX cutover. Worked through device wipe and Autopilot enrollment failures alongside Ryan Clingan, who was driving the same machines remotely - handled the onsite side of the workstations that failed to wipe or would not complete Autopilot enrollment, so the 24/7 shelter operations at both sites stayed working through the transition. | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | |||
| 4 | 39949 | BMS | HH | fdrewett | 5/4 | 8:00 am | 3:00 pm | 7.00 | 7.00 | 0 | 1050.00 | Onsite | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | Just billing for the time away from the office including travel | 1 | 7/26 CS missing travel for this entry not an issue (see internal notes) | Heading Home Go Live On-Site at Annex and Gateway / Housing | 2 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company); Notices: Int Notes: Internal notes | Work Type: No travel entry found for onsite (based on tech, date, company) | Int Notes: Internal notes | ||
| 5 | 39995 | BMS | TSSNM | fdrewett | 5/11 | 9:00 am | 10:00 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 75502 | Front Desk Offline | 0 | On-Site - The Front Desk 8 port switch was DOA. Replaced with one from stock. Need to see if we can RMA the old one | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | |||||
| 6 | 40084 | BMS | AIAM | fdrewett | 5/11 | 2:00 pm | 3:00 pm | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 75582 | wire chop building offline? | 0 | One site found that the building was losing power due to an air compressor kicking online, causing a momentary drop in voltage. Let Bill and Aubrey know. Bill said he was going to have the guys upgrade the circuit. | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | |||||
| 7 | 40132 | BMS | NMFFL | fdrewett | 5/12 | 4:30 pm | 5:30 pm | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 79823 | Printer for Elizabeth, Adobe apps for Kat | 1 | 7/28 CS entry moved to newly created NMFFL ticket per Frank, fixed onsite entered as remote | checked out a printer for Elizabeth repaired office and adobe apps for Kat | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | ||||
| 8 | 40129 | BMS | AIAM | fdrewett | 5/13 | 7:00 am | 8:00 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 0 | On-Site to meet with Richard. Richard was unavailable and the sensors were not installed | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | |||||
| 9 | 40532 | BMS | AIAM | fdrewett | 5/14 | 12:00 pm | 2:00 pm | 2.00 | 2.00 | 0 | 250.00 | Onsite | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 76074 | On-Site for a couple of issues at Main. | 0 | * Installed the new Fujitsu scanners. * Set up a second monitor for Pam. * Worked with Crystal and Rebecca on remote access. * Picked up a laptop for Richard. | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | |||||
| 10 | 40531 | BMS | AIAM | fdrewett | 5/14 | 2:00 pm | 3:30 pm | 1.50 | 1.50 | 0 | 187.50 | Onsite | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 74900 | Bosque Farms - Need replacement APs for the watchfire sign | 1 | 7/26 CS travel already charged to #76074 for this client on this day | On site to check the condition of the access points for the wireless bridge between the digital sign and the office. Looks like the building side failed. Also replaced the printer on scale number one with an Epson from stock. | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | ||||
| 11 | 40307 | BMS | AIAM | fdrewett | 5/19 | 7:30 am | 8:30 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 1 | 7/26 CS fixed onsite entered as remote | onsite installed the vibration sensors on the bearing motors and adopting to the app. | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | ||||
| 12 | 40542 | BMS | AIAM | fdrewett | 5/20 | 9:30 am | 10:30 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75823 | Meet with Keaton about AI for the yard at AMR | 0 | On-site meeting with Keaton to discuss the AI project at AMR. | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | |||||
| 13 | 40550 | BMS | AIAM | fdrewett | 5/21 | 12:30 pm | 2:00 pm | 1.50 | 1.50 | 0 | 187.50 | Onsite | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75823 | Meet with Keaton about AI for the yard at AMR | 1 | 7/26 CS fixed onsite entered as remote | On-site meeting with Keaton and his buddy that is super into AI. His friend started building a super base and for-sale cloud accounts, as well as setting up Claude on Keaton's Mac Mini. Sounds like the Kyle is going to set up a notion to start tracking the progress and goals of this project. | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | ||||
| 14 | 40552 | BMS | EN | fdrewett | 5/21 | 2:30 pm | 3:45 pm | 1.25 | 1.25 | 0 | 156.25 | Onsite | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75972 | Fwd: ex novo-- teraservice issue | 1 | 7/26 CS marked as Billable per Frank (there's no time entry for Ryan on this ticket) | On site with Ryan at Ex Novo. Not billing for my time. | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | ||||
| 15 | 40615 | BMS | AIAM | fdrewett | 5/26 | 11:00 am | 1:00 pm | 2.00 | 2.00 | 0 | 250.00 | Onsite | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 75827 | AMR - New Laptop for Richard Scroggins | 0 | Worked with Richard on configuring the laptop and setting up office and email. Took a look at the sensors inside the Dodge software. Relabeled and reconnected each of those guys so they're correctly identified in the system. | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | |||||
| 16 | 40805 | BMS | SVC | fdrewett | 5/27 | 2:00 pm | 3:00 pm | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | DoNotBill | 5/25 | Help Desk 2.1 | WrittenOff | -Closed | 75304 | Quote for new desktop PC | Letting Gabe bill for this one. | 1 | 7/26 CS marked as Do Not Bill per Frank | Steps taken: * Arrived onsite * Setup kiosk workstation with Frank and confirmed two other computers were accessible in ninja * Assisted with scanning issue Next Steps: * Notes and time entry | 5 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company); Warnings: Entry Status: Status = 'WrittenOff', work type not correspondence or sales, Notes: Duplicate notes; Notices: Bill: Status = 'DoNotBill', work type not correspondence or sales, Int Notes: Internal notes | Work Type: No travel entry found for onsite (based on tech, date, company) | Entry Status: Status = 'WrittenOff', work type not correspondence or sales, Notes: Duplicate notes | Bill: Status = 'DoNotBill', work type not correspondence or sales, Int Notes: Internal notes | |
| 17 | 40671 | BMS | SVC | ggonzales | 5/27 | 2:02 pm | 3:09 pm | 1.12 | 1.25 | 0 | 156.25 | Onsite | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 75304 | Quote for new desktop PC | 1 | 7/26 CS duplicate notes not an issue here | Steps taken: * Arrived onsite * Setup kiosk workstation with Frank and confirmed two other computers were accessible in ninja * Assisted with scanning issue Next Steps: * Notes and time entry | 2 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company); Warnings: Notes: Duplicate notes | Work Type: No travel entry found for onsite (based on tech, date, company) | Notes: Duplicate notes | |||
| 18 | 39720 | BMS | HH | mleasure | 5/4 | 8:00 am | 9:34 am | 1.57 | 1.75 | 0 | 262.50 | Onsite | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Showed up with Frank to help assist users at Annex log into 365 and all their apps | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | |||||
| 19 | 39820 | BMS | AIAM | mleasure | 5/6 | 8:41 am | 8:44 am | 0.05 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 75377 | New Accounting Laptop | 0 | Picked up laptop | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | |||||
| 20 | 39844 | BMS | HH | mleasure | 5/6 | 2:06 pm | 2:20 pm | 0.23 | 1.00 | 0 | 150.00 | Onsite | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Powered down machine and added additional ram | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | |||||
| 21 | 40774 | BMS | NMLGL | mleasure | 5/29 | 1:26 pm | 3:34 pm | 2.13 | 2.25 | 0 | 281.25 | Onsite | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76023 | New setup for Front desk/ Luisa | 0 | Worked with Ryan onsite. We installed Cable drop setting up most of the workstation and installed an AP and network switch. | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | |||||
| 22 | 39672 | BMS | HH | rclingan | 5/1 | 11:40 am | 2:19 pm | 2.65 | 2.75 | 0 | 412.50 | Onsite | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | wipe and reload sandra and bug machines and setup for use ensure bug can host training saturday | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | |||||
| 23 | 39675 | BMS | HH | rclingan | 5/1 | 2:30 pm | 3:50 pm | 1.33 | 1.50 | 0 | 225.00 | Onsite | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Swap main security office computer with the one on balcony that is setup in microsoft already ensure bill is setup and ready to work on new system | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | |||||
| 24 | 39677 | BMS | HH | rclingan | 5/1 | 4:10 pm | 5:04 pm | 0.90 | 1.00 | 0 | 150.00 | Onsite | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Onsite visit to swap out the main ssa desktop with one setup in microsoft ensure workers are good to work their shift on new machine | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | |||||
| 25 | 39667 | BMS | HH | rclingan | 5/3 | Sun | 1:30 pm | 4:30 pm | 3.00 | 3.00 | 0 | 450.00 | Onsite | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | onsite work to finish wipe and reload of machines | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | ||||
| 26 | 42471 | BMS | HH | rclingan | 5/5 | 9:00 am | 11:00 am | 2.00 | 2.00 | 0 | 300.00 | Onsite | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 1 | 7/28 CS fixed onsite entered as remote | onsite at annex for continued work on migration | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | ||||
| 27 | 42490 | BMS | HH | rclingan | 5/14 | 10:12 am | 10:42 am | 0.50 | 1.00 | 0 | 150.00 | Onsite | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | onsite visit to assit delena with calendar issues google calendar added instead of microsoft calendar | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | |||||
| 28 | 42497 | BMS | NMLGL | rclingan | 5/22 | 10:36 am | 11:30 am | 0.90 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 76008 | Fw: Computer Set up | 0 | onsite visit to setup giovanna and move some stuff to new desk | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | |||||
| 29 | 41079 | BMS | NMLGL | rclingan | 5/29 | 1:43 pm | 3:36 pm | 1.88 | 2.00 | 0 | 250.00 | Onsite | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 75779 | Network Expansion | 0 | Onsite Install of network equipment. Moved ethernet to new front desk for In-wall ap replaced access point at rack replaced network switch in rack | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) |
Legend:
(hover over fields for details)
Tickets with over 5 hours in the current view (1)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 28.50 | 71559 | HH | Migration to M365 Time Tracking |
Errors
| Field | Message | Count |
|---|---|---|
| Work Type | No travel entry found for onsite (based on tech, date, company) | 29 |
| Total | 29 | |
Warnings
| Field | Message | Count |
|---|---|---|
| Entry Status | Status = 'WrittenOff', work type not correspondence or sales | 1 |
| Notes | Duplicate notes | 2 |
| Total | 3 | |
Notices
| Field | Message | Count |
|---|---|---|
| Bill | Status = 'DoNotBill', work type not correspondence or sales | 1 |
| Int Notes | Internal notes | 2 |
| Notes | Possible exposed credentials | 1 |
| Total | 4 | |