Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 8:36:13 pm took 0.98 seconds version: b85cbb8 helpers: v1
Territory: BMS Month: « Jun 2026 » Company: all Ticket: all User: all Type: all Role: all Bill: all Timesheet: all 6/1 6/8 6/15 6/22 6/29 Board: Help Desk 2.1 [x] Entry Status: WrittenOff [x] Ticket Status: all Issue: all [reset] Progress: 100% (13 of 13)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 41069 | BMS | PPT | fdrewett | 6/5 | 8:16 am | 10:03 am | 1.78 | 2.00 | 0 | 250.00 | Admin | Standard Technician | DoNotBill | 6/1 | Help Desk 2.1 | WrittenOff | -Closed | 76515 | Re: New Employee email | 1 | 7/26 CS written off entry not an issue (see notes) | Time on another ticket | 2 | Warnings: Entry Status: Status = 'WrittenOff', work type not correspondence or sales; Notices: Bill: Status = 'DoNotBill', work type not correspondence or sales | Entry Status: Status = 'WrittenOff', work type not correspondence or sales | Bill: Status = 'DoNotBill', work type not correspondence or sales | |||
| 2 | 41215 | BMS | CT | fdrewett | 6/10 | 10:04 am | 10:17 am | 0.22 | 0.25 | 0 | 31.25 | Remote | Standard Technician | DoNotBill | 6/8 | Help Desk 2.1 | WrittenOff | -Closed | 76718 | Fwd: Hosting Server Questions | 1 | 7/26 CS written off entry not an issue (correspondence) | Hey Will, We should check in with Chuck. I believe Mark Devlin is going to be taking over a lot of the work that you are working on, and I think Black Moon is taking kind of a back seat. Happy to assist in any way just not sure what our role is these days. | 2 | Warnings: Entry Status: Status = 'WrittenOff', work type not correspondence or sales; Notices: Bill: Status = 'DoNotBill', work type not correspondence or sales | Entry Status: Status = 'WrittenOff', work type not correspondence or sales | Bill: Status = 'DoNotBill', work type not correspondence or sales | |||
| 3 | 41386 | BMS | PPT | fdrewett | 6/15 | 1:00 pm | 1:15 pm | 0.25 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | DoNotBill | 6/15 | Help Desk 2.1 | WrittenOff | -Closed | 76972 | Fwd: Ticket #CS5571320 has been resolved | 1 | 7/26 CS fixed correspondence marked as billable | called and left a voicemail for Minerva | 0 | ||||||
| 4 | 41446 | BMS | SVC | fdrewett | 6/16 | 2:08 pm | 2:10 pm | 0.03 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | DoNotBill | 6/15 | Help Desk 2.1 | WrittenOff | -Closed | 76236 | OBS remote billers are reporting that their RDP sessions to SVC-RDP01 are slow and choppy | 0 | Hello Meg, Just wanted to follow up on this with you. Is your team still having issues? Thanks! Frank 505-386-0123 | 0 | |||||||
| 5 | 42050 | BMS | MEC | fdrewett | 6/24 | 9:00 am | 10:00 am | 1.00 | 1.00 | 0 | - | Sales | Sales | DoNotBill | 6/22 | Help Desk 2.1 | WrittenOff | -Closed | 77237 | Miller network walk | 1 | 7/28 CS sales role ok | Walked to the new building, took some pictures, and got a layout of where the data drops need to be, where the DMARC is, and where we will install the server and terminate the data drops to. | 1 | Notices: Work Role: Role not Standard Technician | Work Role: Role not Standard Technician | ||||
| 6 | 42034 | BMS | BMS | fdrewett | 6/30 | 3:00 pm | 3:30 pm | 0.50 | 0.50 | 0 | 37.50 | Travel | Standard Technician | DoNotBill | 6/29 | Help Desk 2.1 | WrittenOff | -Closed | 78821 | ACADEMY - xray review station Down | 1 | 7/26 CS written off per Frank, so AOC doesn't think we will provide support in the future | 4 | Errors: Company: Company = 'BMS'; Warnings: Entry Status: Status = 'WrittenOff', work type not correspondence or sales; Notices: Bill: Status = 'DoNotBill', work type not correspondence or sales, Notes: Missing notes for travel | Company: Company = 'BMS' | Entry Status: Status = 'WrittenOff', work type not correspondence or sales | Bill: Status = 'DoNotBill', work type not correspondence or sales, Notes: Missing notes for travel | |||
| 7 | 42033 | BMS | BMS | fdrewett | 6/30 | 3:30 pm | 4:30 pm | 1.00 | 1.00 | 0 | 150.00 | Onsite | Standard Technician | DoNotBill | 6/29 | Help Desk 2.1 | WrittenOff | -Closed | 78821 | ACADEMY - xray review station Down | 1 | 7/26 CS written off per Frank, so AOC doesn't think we will provide support in the future | Met John, the new IT person for Academy on site. After some troubleshooting with the processor and review station, the issue ended up being a view filter on the review station that was only showing local scan results. Needed to change to all to view the scans that were still on the processor. | 3 | Errors: Company: Company = 'BMS'; Warnings: Entry Status: Status = 'WrittenOff', work type not correspondence or sales; Notices: Bill: Status = 'DoNotBill', work type not correspondence or sales | Company: Company = 'BMS' | Entry Status: Status = 'WrittenOff', work type not correspondence or sales | Bill: Status = 'DoNotBill', work type not correspondence or sales | ||
| 8 | 41209 | BMS | NMLGL | ggonzales | 6/10 | 9:16 am | 9:38 am | 0.37 | 0.50 | 0 | 62.50 | Correspondence NC | Standard Technician | DoNotBill | 6/8 | Help Desk 2.1 | WrittenOff | -Closed | 76716 | Fwd: Outlook and Clio | 1 | 7/26 CS fixed correspondence marked as billable | Good morning Joshua, Thank you for your request a tech will reach out for assistance when available. We look forward to assisting you with that Clio issue. Have a great day! | 0 | ||||||
| 9 | 41216 | BMS | SVC | ggonzales | 6/10 | 10:06 am | 10:46 am | 0.67 | 0.75 | 0 | 93.75 | Correspondence NC | Standard Technician | DoNotBill | 6/8 | Help Desk 2.1 | WrittenOff | -Closed | 76242 | Remote User Computer Re-assignment | 1 | 7/26 CS fixed correspondence marked as billable | Good morning Joaquin, We have provided you access to another computer that should work better than your current setup. In your Ninja portal, please log into the device labeled A-4976. If you need assistance with logging in, feel free to reach out and we can coordinate a time for a follow-up. I look forward to hearing back. | 0 | ||||||
| 10 | 41261 | BMS | IC | ggonzales | 6/11 | 10:25 am | 10:47 am | 0.37 | 0.50 | 0 | 62.50 | Admin | Standard Technician | DoNotBill | 6/8 | Help Desk 2.1 | WrittenOff | -Closed | 76802 | Setup Laptop RDP | 1 | 7/30 fixed 'IDK' work type (best guess; not reviewed w/ GG or FD) | Steps taken: * Called client and left a VM with a callback * Diving into onboarding process Next Steps: * Assist with setup | 2 | Warnings: Entry Status: Status = 'WrittenOff', work type not correspondence or sales; Notices: Bill: Status = 'DoNotBill', work type not correspondence or sales | Entry Status: Status = 'WrittenOff', work type not correspondence or sales | Bill: Status = 'DoNotBill', work type not correspondence or sales | |||
| 11 | 40838 | BMS | NMLGL | rclingan | 6/1 | 8:47 am | 8:48 am | 0.02 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | DoNotBill | 6/1 | Help Desk 2.1 | WrittenOff | -Closed | 76384 | Fw: Adobe stamps | 1 | 7/30 filxed correspondence marked as no charge | Reached out to meredith for a good time to work on this with her. | 0 | ||||||
| 12 | 41521 | BMS | SONM | rclingan | 6/17 | 2:30 pm | 3:30 pm | 1.00 | 1.00 | 0 | - | Sales | Sales | DoNotBill | 6/15 | Help Desk 2.1 | WrittenOff | In Progress | 77080 | Fw: Laptop order for new employees | 1 | 7/28 CS sales role ok | work on quoting laptops and ordering two laptops. | 1 | Notices: Work Role: Role not Standard Technician | Work Role: Role not Standard Technician | ||||
| 13 | 41594 | BMS | MC | rclingan | 6/19 | 3:49 pm | 3:51 pm | 0.03 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | DoNotBill | 6/15 | Help Desk 2.1 | WrittenOff | -Closed | 77167 | My computer is shutting stuff down randomly and won't let me open Adobe or Excel files randomly. I | 0 | please leave the computer on today when you leave and we will take a look at it to see what may be going on. | 0 | |||||||
| 14 | 41800 | BMS | HH | rclingan | 6/25 | 10:32 am | 10:50 am | 0.30 | 0.50 | 0 | 62.50 | Correspondence NC | Standard Technician | DoNotBill | 6/22 | Help Desk 2.1 | WrittenOff | -Closed | 77365 | Laura Nava | 0 | Are providing her email and onedrive access to someone? I am not sure who would be responsible for respite employees currently. | 0 | |||||||
| 15 | 41823 | BMS | MEC | rclingan | 6/25 | 2:45 pm | 3:12 pm | 0.45 | 0.50 | 0 | - | Sales | Sales | DoNotBill | 6/22 | Help Desk 2.1 | WrittenOff | -Closed | 77237 | Miller network walk | 1 | 7/28 CS sales role ok | gather all links for products and provide to admin team to prepare final quote. | 1 | Notices: Work Role: Role not Standard Technician | Work Role: Role not Standard Technician | ||||
| 16 | 42013 | BMS | SVC | rclingan | 6/30 | 11:15 am | 12:15 pm | 1.00 | 1.00 | 0 | - | Sales | Sales | DoNotBill | 6/29 | Help Desk 2.1 | WrittenOff | In Progress | 78804 | Nob Hill Network Setup and NAS Quote | 1 | 7/28 CS sales role ok | Gather information and products for quote and provide to admin team to create quote. | 1 | Notices: Work Role: Role not Standard Technician | Work Role: Role not Standard Technician |
Legend:
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Errors
| Field | Message | Count |
|---|---|---|
| Company | Company = 'BMS' | 2 |
| Total | 2 | |
Warnings
| Field | Message | Count |
|---|---|---|
| Entry Status | Status = 'WrittenOff', work type not correspondence or sales | 5 |
| Total | 5 | |
Notices
| Field | Message | Count |
|---|---|---|
| Bill | Status = 'DoNotBill', work type not correspondence or sales | 5 |
| Notes | Missing notes for travel | 1 |
| Work Role | Role not Standard Technician | 4 |
| Total | 10 | |