Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 8:38:04 pm took 0.42 seconds version: b85cbb8 helpers: v1
Territory: BMS Month: « May 2026 » Company: IC [x] Ticket: all User: all Type: all Role: all Bill: all Timesheet: all 4/27 5/4 5/11 5/18 5/25 Board: Help Desk 2.1 [x] Entry Status: all Ticket Status: all Issue: all [reset] Progress: 100% (2 of 2)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 39960 | BMS | IC | fdrewett | 5/6 | 10:30 am | 11:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 75386 | Insight - Unable to open outlook.com and trouble sending mail | 0 | remote Courtney called in to report trouble with Microsoft 365. After some troubleshooting on the machine, we found that Microsoft was having an outage with email in Microsoft 365. | 0 | |||||||
| 2 | 40556 | BMS | IC | fdrewett | 5/25 | 7:00 pm | 10:00 pm | 3.00 | 3.00 | 0 | 375.00 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 68298 | Server & User Cal | 1 | 7/26 CS long notes ok | Completed Insight Construction domain controller migration project. Demoted legacy INSIGHTPDC \(Server 2019 Essentials\) after confirming INSIGHT-DC01 \(Server 2022\) was holding all FSMO roles, replicating cleanly, and serving as a Global Catalog. Pre-demotion work: - Verified FSMO roles, AD replication, dcdiag, SYSVOL/DFS-R health on both DCs - Stopped and disabled DHCP service on INSIGHTPDC - Removed DHCP authorization from AD for INSIGHTPDC and a ghost record \(INSIGHTBDC\) left from a long-decommissioned secondary DC - Confirmed AD-aware backups of both servers prior to demotion Demotion: - Ran Uninstall-ADDSDomainController on INSIGHTPDC; completed cleanly with auto-reboot - INSIGHTPDC now running as domain-joined member server Post-demotion cleanup: - Verified INSIGHT-DC01 is sole DC, dcdiag clean, advertising properly - Removed two pre-existing stale NS records from DNS \(insightbdc and winserver\) plus an orphan A record for winserver - Updated INSIGHT-DC01 DNS client config to point at self + loopback only Remaining items handed off to ticket follow-up: - 24-48 hour soak period to monitor for auth/GP issues - License conversion of INSIGHT-DC01 from Server 2022 Eval to Standard \(~97 days until eval expiry\) - Final shutdown and decommission of INSIGHTPDC after soak period | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 3 | 40795 | BMS | IC | fdrewett | 5/28 | 2:00 pm | 3:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | DoNotBill | 5/25 | Help Desk 2.1 | WrittenOff | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 1 | 7/26 CS written off entry not an issue (see notes) | Assisted Ryan with installing the laptops. Letting him build for the time. | 2 | Warnings: Entry Status: Status = 'WrittenOff', work type not correspondence or sales; Notices: Bill: Status = 'DoNotBill', work type not correspondence or sales | Entry Status: Status = 'WrittenOff', work type not correspondence or sales | Bill: Status = 'DoNotBill', work type not correspondence or sales | |||
| 4 | 40283 | BMS | IC | rclingan | 5/18 | 2:00 pm | 3:45 pm | 1.75 | 1.75 | 0 | 218.75 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75777 | Install project on johns laptop | Clean up laptop | 0 | Worked with courtney to remove old expired ninja agent, enable johns account for active directory, reset passwords for email and john, removed 32 bit versions of office apps, installed 64 bit version of project and office, ensure apps launch and are licensed properly. | 0 | |||||||
| 5 | 40366 | BMS | IC | rclingan | 5/20 | 8:10 am | 8:40 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75879 | Setup Tommy on a-4935 | 0 | Created active directory profile for Tommy setup profile on desktop check in with courtney on office licensing - she is going to update his office license. | 0 | |||||||
| 6 | 40428 | BMS | IC | rclingan | 5/21 | 8:05 am | 8:20 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75906 | Access to payroll drive | 0 | Added Damian to the payroll access group. He should just need to logout and back into his computer for the changes to take effect | 0 | |||||||
| 7 | 40710 | BMS | IC | rclingan | 5/28 | 11:02 am | 11:19 am | 0.28 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76277 | Lisa needs help printing from her outlook | 0 | Worked with lisa to fix issue with outlook on the web not printing. - url was updated and needed to be added to allow popups in site settings - content in the email was blocked | 0 |
Legend:
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Warnings
| Field | Message | Count |
|---|---|---|
| Entry Status | Status = 'WrittenOff', work type not correspondence or sales | 1 |
| Total | 1 | |
Notices
| Field | Message | Count |
|---|---|---|
| Bill | Status = 'DoNotBill', work type not correspondence or sales | 1 |
| Notes | Notes longer than 500 characters | 1 |
| Total | 2 | |