Home»Time Entries Audit loading ... [hide int notes] generated 8/9/2026 at 12:45:58 am took 0.42 seconds version: b85cbb8 helpers: v2
Territory: BMS Month: « Apr 2026 » Company: IC [x] Ticket: all User: all Type: all Role: all Bill: all Timesheet: all 3/30 4/6 4/13 4/20 4/27 Board: Help Desk 2.1 [x] Entry Status: all Ticket Status: all Issue: all [reset] Progress: 0% (0 of 11)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 38033 | BMS | IC | fdrewett | 4/2 | 7:00 am | 7:15 am | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73588 | ISP - Internet Down | 0 | 1 | Notices: Notes: Missing notes for travel | Notes: Missing notes for travel | ||||||
| 2 | 38032 | BMS | IC | fdrewett | 4/2 | 7:15 am | 8:15 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73588 | ISP - Internet Down | 0 | On-Site - found that the issue was with the UPS in the server closet. one is toast and the other needs a battery. Had to reboot the NAS to get the cabinet shop share back online. | 0 | |||||||
| 3 | 38034 | BMS | IC | fdrewett | 4/2 | 8:45 am | 9:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73588 | ISP - Internet Down | 0 | Call with Courtney to get DJ's shares reconnected. | 0 | |||||||
| 4 | 38519 | BMS | IC | fdrewett | 4/10 | 8:23 am | 8:44 am | 0.35 | 1.00 | 0 | 25.00 | Travel | Standard Technician | DoNotBill | 4/6 | Help Desk 2.1 | WrittenOff | -Closed | 74087 | Fw: My Email | not billable - ride along with Ryan | 0 | Travel for onsite visit. | 3 | Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales; Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales, Int Notes: Internal notes | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Bill: Status = 'DoNotBill', work type not admin, correspondence or sales, Int Notes: Internal notes | |||
| 5 | 38520 | BMS | IC | fdrewett | 4/10 | 8:44 am | 9:34 am | 0.83 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | DoNotBill | 4/6 | Help Desk 2.1 | WrittenOff | -Closed | 74087 | Fw: My Email | ride along with Ryan | 0 | fixed issues with courtney and damian emails/file explorer setup monitors for chrystal new pc dropped off laptop for erika and ensured vpn and rdp connection were working. | 4 | Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales, Notes: Duplicate notes; Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales, Int Notes: Internal notes | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales, Notes: Duplicate notes | Bill: Status = 'DoNotBill', work type not admin, correspondence or sales, Int Notes: Internal notes | |||
| 6 | 38777 | BMS | IC | fdrewett | 4/15 | 8:30 am | 9:00 am | 0.50 | 0.50 | 0 | 62.50 | Admin | Standard Technician | DoNotBill | 4/13 | Help Desk 2.1 | WrittenOff | -Closed | 74270 | Damian Continued Email Issues | 0 | brain dump with Marc | 0 | |||||||
| 7 | 38810 | BMS | IC | fdrewett | 4/15 | 1:30 pm | 2:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74333 | File explorer Issues | 0 | The issue was caused by the group policy for the drive maps replacing rather than updating the current map | 0 | |||||||
| 8 | 38895 | BMS | IC | fdrewett | 4/16 | 8:30 am | 9:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74270 | Damian Continued Email Issues | 0 | reviewed the situation with Damians email and sent an email with recommendations to Courtney | 0 | |||||||
| 9 | 38959 | BMS | IC | fdrewett | 4/17 | 10:04 am | 10:23 am | 0.32 | 1.00 | 0 | 25.00 | Travel | Standard Technician | DoNotBill | 4/13 | Help Desk 2.1 | WrittenOff | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 0 | Travel for onsite visit. | 3 | Errors: Work Type: No onsite entry found for travel (based on tech, date, company); Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales; Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | Work Type: No onsite entry found for travel (based on tech, date, company) | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | |||
| 10 | 39083 | BMS | IC | fdrewett | 4/20 | 2:30 pm | 3:00 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74543 | New Office - Electricians cut the feed to the outdoor ap | 0 | Travel to the client location | 0 | |||||||
| 11 | 39082 | BMS | IC | fdrewett | 4/20 | 3:00 pm | 4:30 pm | 1.50 | 1.50 | 0 | 187.50 | Onsite | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74543 | New Office - Electricians cut the feed to the outdoor ap | 0 | Onsite - repairing the data drop for the exterior AP | 0 | |||||||
| 12 | 39081 | BMS | IC | fdrewett | 4/21 | 10:00 am | 10:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74575 | Missing Files on the server | 0 | remoted in and copied over the data from the "archive folder" from before the move to the new file share | 0 | |||||||
| 13 | 37913 | BMS | IC | rclingan | 4/1 | 8:04 am | 8:19 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73555 | Add Carol to accounting mailbox | 0 | added carol to shared mailbox and communicated with client. | 0 | |||||||
| 14 | 37921 | BMS | IC | rclingan | 4/1 | 8:19 am | 8:30 am | 0.18 | 0.25 | 0 | - | Sales | Sales | DoNotBill | 3/30 | Help Desk 2.1 | WrittenOff | -Closed | 72923 | Upgrade computer for new employee | 0 | worked on quote and spoke to lisa about computer. | 1 | Notices: Work Role: Role not Standard Technician | Work Role: Role not Standard Technician | |||||
| 15 | 37995 | BMS | IC | rclingan | 4/1 | 2:42 pm | 3:00 pm | 0.30 | 0.50 | 0 | - | Sales | Sales | DoNotBill | 3/30 | Help Desk 2.1 | WrittenOff | -Closed | 72923 | Upgrade computer for new employee | 0 | Order new computer after quote approval as lenovo shows only 4 left. work on client request for monitors as well | 1 | Notices: Work Role: Role not Standard Technician | Work Role: Role not Standard Technician | |||||
| 16 | 38222 | BMS | IC | rclingan | 4/6 | 2:16 pm | 3:01 pm | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 72923 | Upgrade computer for new employee | 0 | initial provision of device. | 0 | |||||||
| 17 | 38334 | BMS | IC | rclingan | 4/8 | 8:05 am | 8:20 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73873 | Snipping Tool | 0 | worked with lisa to fix snipping tool, ran sfc and restarted the computer. verified snipping tool is working properly now. Scheduled onsite with Lisa for replacement of computer for new hire. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 18 | 40066 | BMS | IC | rclingan | 4/9 | 7:45 am | 8:00 am | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 72923 | Upgrade computer for new employee | Added manually by Curtis 5/12/26 | 0 | Travel for onsite visit. | 1 | Notices: Int Notes: Internal notes | Int Notes: Internal notes | ||||
| 19 | 38409 | BMS | IC | rclingan | 4/9 | 8:00 am | 9:02 am | 1.03 | 1.25 | 0 | 156.25 | Onsite | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 72923 | Upgrade computer for new employee | 0 | Setup Chrystal new computer with domain join, sage, adobe, printers, shared drives etc | 0 | |||||||
| 20 | 38438 | BMS | IC | rclingan | 4/9 | 11:45 am | 12:00 pm | 0.25 | 0.25 | 0 | - | Sales | Sales | DoNotBill | 4/6 | Help Desk 2.1 | WrittenOff | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 0 | Begin Provision on 14" laptop | 1 | Notices: Work Role: Role not Standard Technician | Work Role: Role not Standard Technician | |||||
| 21 | 38439 | BMS | IC | rclingan | 4/9 | 12:30 pm | 12:45 pm | 0.25 | 0.25 | 0 | - | Sales | Sales | DoNotBill | 4/6 | Help Desk 2.1 | WrittenOff | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 0 | begin updates on 14" laptop | 1 | Notices: Work Role: Role not Standard Technician | Work Role: Role not Standard Technician | |||||
| 22 | 38449 | BMS | IC | rclingan | 4/9 | 2:00 pm | 3:30 pm | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 0 | Finish setup of 14" laptop install project and outlook and any other necessary applications | 0 | |||||||
| 23 | 38499 | BMS | IC | rclingan | 4/10 | 8:23 am | 8:44 am | 0.35 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 74087 | Fw: My Email | 0 | Travel for onsite visit. | 0 | |||||||
| 24 | 38500 | BMS | IC | rclingan | 4/10 | 8:44 am | 9:34 am | 0.83 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 74087 | Fw: My Email | 0 | fixed issues with courtney and damian emails/file explorer setup monitors for chrystal new pc dropped off laptop for erika and ensured vpn and rdp connection were working. | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 25 | 38586 | BMS | IC | rclingan | 4/13 | 11:10 am | 11:25 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74151 | damian continued email issues | 0 | fixed issues with damian email by clearing cache and trying again. | 0 | |||||||
| 26 | 38727 | BMS | IC | rclingan | 4/14 | 3:55 pm | 4:10 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74256 | MS Projects for John Rescate | 0 | check microsoft licensing and verify if john has projects. added license to account. | 0 | |||||||
| 27 | 38943 | BMS | IC | rclingan | 4/17 | 10:04 am | 10:23 am | 0.32 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 0 | Travel for onsite visit. | 0 | |||||||
| 28 | 38944 | BMS | IC | rclingan | 4/17 | 10:23 am | 10:40 am | 0.28 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 0 | check in with angelo on status of new building and walk through site to view current drops and discuss any additional needs such as the conference room drops/electrical for tv plan to return next week to begin terminating drops installed by electricians. | 0 | |||||||
| 29 | 39131 | BMS | IC | rclingan | 4/20 | 3:03 pm | 3:24 pm | 0.35 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74543 | New Office - Electricians cut the feed to the outdoor ap | 0 | travel for onsite visit | 0 | |||||||
| 30 | 39133 | BMS | IC | rclingan | 4/20 | 3:24 pm | 4:11 pm | 0.78 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74543 | New Office - Electricians cut the feed to the outdoor ap | 0 | restored outdoor access point connection walk jobsite and determine any additional materials that need to be purchased to finish job we need to order more keystones and some 2 port faceplates. | 0 | |||||||
| 31 | 39177 | BMS | IC | rclingan | 4/22 | 11:00 am | 11:19 am | 0.32 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 0 | travel for onsite visit. | 0 | |||||||
| 32 | 39178 | BMS | IC | rclingan | 4/22 | 11:19 am | 1:55 pm | 2.60 | 2.75 | 0 | 343.75 | Onsite | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 0 | onsite to terminate and clean up server room wiring. terminate all pulled cable into keystones dress cable runs patch keystones into patch panel and patch panel into switch office terminations are waiting on white keystones and faceplates that should arrive 4/23/26 discussed progress with angelo and plan for friday to return and terminate office cables so they can move in the week of 4/27 | 0 | |||||||
| 33 | 39211 | BMS | IC | rclingan | 4/23 | 10:01 am | 10:16 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74748 | Fw: Emails for Payroll | 0 | release message from quarantine talked to courtney about where this is sending from and a need for a different solution as this will likely continue to have deliverability issues created rule to allow this sender | 0 | |||||||
| 34 | 39351 | BMS | IC | rclingan | 4/24 | 11:00 am | 11:30 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 0 | Travel for onsite visit, stopped at graybar for supplies for job. | 0 | |||||||
| 35 | 39353 | BMS | IC | rclingan | 4/24 | 11:30 am | 1:07 pm | 1.62 | 1.75 | 0 | 218.75 | Onsite | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 0 | Onsite termination of ethernet drops in offices. Clean up terminations and install faceplates. Two offices need single keystone faceplates and there are 3 blanks that are needed to cover job boxes not in use. verify drops are passing gigabit and poe. | 0 |
Legend:
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Tickets with over 5 hours in the current view (1)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 7.50 | 68336 | IC | New Laptops and Setups for Welding Shop & Conference Set Up |
Errors
| Field | Message | Count |
|---|---|---|
| Work Type | No onsite entry found for travel (based on tech, date, company) | 1 |
| Total | 1 | |
Warnings
| Field | Message | Count |
|---|---|---|
| Entry Status | Status = 'WrittenOff', work type not admin, correspondence or sales | 3 |
| Notes | Duplicate notes | 2 |
| Work Type | Possible onsite/remote mismatch (work type vs notes) | 1 |
| Total | 6 | |
Notices
| Field | Message | Count |
|---|---|---|
| Bill | Status = 'DoNotBill', work type not admin, correspondence or sales | 3 |
| Int Notes | Internal notes | 3 |
| Notes | Missing notes for travel | 1 |
| Work Role | Role not Standard Technician | 4 |
| Total | 11 | |