Home»Time Entries Audit loading ... generated 8/8/2026 at 7:46:12 pm took 0.43 seconds version: 1726150 helpers: v1
Territory: BMS Month: « May 2026 » Company: all Ticket: all User: all Type: all Role: all Bill: Billable [x] Timesheet: all 4/27 5/4 5/11 5/18 5/25 Board: all Entry Status: all Ticket Status: all Issue: all [reset] Progress: 88% (31 of 35)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 39628 | BMS | NMLGL | dlovato | 5/1 | 9:15 am | 9:30 am | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Closed | 75203 | New Multifunction printer install at Osuna Office | 0 | Travel time for onsite visit | 0 | |||||||
| 2 | 39629 | BMS | NMLGL | dlovato | 5/1 | 9:30 am | 11:10 am | 1.67 | 1.75 | 0 | 218.75 | Onsite | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Closed | 75203 | New Multifunction printer install at Osuna Office | 1 | 7/26 CS exposed creds not an issue here per Frank | * Printing is already set up successfully by vendor but printer had to be added for some users not there yesterday. * Did this and tested successfully * Navigated to [10.3.16.75](http://10.3.16.75/addressbook\_entry.html#) and logged in as administrator, password: admin * Set up scanning pointing to \\\\172.16.250.5\\Scans\\\[every user's name\] * Creds for scanning profile here: [scans — IT Glue](https://ambitions.itglue.com/9034339/passwords/35636294) * Tested and instructed with users that were available * Closing ticket | 1 | Notices: Notes: Possible exposed credentials | Notes: Possible exposed credentials | ||||
| 3 | 39747 | BMS | HH | dlovato | 5/5 | 8:05 am | 8:46 am | 0.68 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Travel to onsite visit. | 0 | |||||||
| 4 | 39748 | BMS | HH | dlovato | 5/5 | 8:46 am | 12:15 pm | 3.48 | 3.50 | 0 | 525.00 | Onsite | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Arrived onsite Navigated the building Met with Robert, Charlie, and Rosa on floor 2 For all: Sync'd Sharepoint sites Created bookmarks to Sharepoint site They all access a document called bed log. It wasn't allowing them to make edits in the desktop version but the browser version was working fine Went upstairs to housing Assisted 3 users in corner of office to do the same. Had to set up authenticator for them as well | 0 | |||||||
| 5 | 39614 | BMS | AIAM | fdrewett | 5/1 | 7:30 am | 8:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Closed | 75248 | JT ATM Down | 0 | worked with Steven. The issue was with the ZT Bridge was offline | 0 | |||||||
| 6 | 39655 | BMS | HH | fdrewett | 5/1 | 2:00 pm | 9:00 pm | 7.00 | 7.00 | 0 | 1050.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | MX Cutover and final data migration | 0 | |||||||
| 7 | 39662 | BMS | HH | fdrewett | 5/2 | Sat | 11:00 am | 3:00 pm | 4.00 | 4.00 | 0 | 600.00 | Onsite | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 1 | 7/26 CS fixed onsite entered as remote | Onsite at AOC and Gateway the day after the MX cutover. Worked through device wipe and Autopilot enrollment failures alongside Ryan Clingan, who was driving the same machines remotely - handled the onsite side of the workstations that failed to wipe or would not complete Autopilot enrollment, so the 24/7 shelter operations at both sites stayed working through the transition. | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | |||
| 8 | 39663 | BMS | HH | fdrewett | 5/2 | Sat | 9:00 pm | 10:00 pm | 1.00 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | triple-checking the migration of the email and shared drives | 0 | ||||||
| 9 | 39664 | BMS | HH | fdrewett | 5/3 | Sun | 12:00 pm | 2:00 pm | 2.00 | 2.00 | 0 | 300.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | final audit of the migrated data. | 0 | ||||||
| 10 | 39949 | BMS | HH | fdrewett | 5/4 | 8:00 am | 3:00 pm | 7.00 | 7.00 | 0 | 1050.00 | Onsite | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | Just billing for the time away from the office including travel | 1 | 7/26 CS missing travel for this entry not an issue (see internal notes) | Heading Home Go Live On-Site at Annex and Gateway / Housing | 2 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company); Notices: Int Notes: Internal notes | Work Type: No travel entry found for onsite (based on tech, date, company) | Int Notes: Internal notes | ||
| 11 | 39954 | BMS | HH | fdrewett | 5/5 | 9:00 am | 10:00 am | 1.00 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Meeting with Melissa, Jesse, and Ryan. | 0 | |||||||
| 12 | 39953 | BMS | AIAM | fdrewett | 5/5 | 10:00 am | 11:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 75350 | Rebecca working from home | 0 | Worked on setting up the laptop for Rebecca to work from home. | 0 | |||||||
| 13 | 39952 | BMS | AIAM | fdrewett | 5/5 | 11:00 am | 11:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 75349 | Paul needs access to the OMNI Servers | 0 | Remote - Worked with Sal on getting Paul access to all the OMNI servers on his laptop. | 0 | |||||||
| 14 | 39956 | BMS | JGCPA | fdrewett | 5/5 | 1:30 pm | 3:00 pm | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 75348 | Phones at the office are dropping off | 0 | Remote after extensive testing of the phone system, we found that the issue is caused by the router. The router is an old pfSense that is blocking some of the necessary traffic for the phone system. We made the decision to swap out the router for a Unifi Gateway Fiber. | 0 | |||||||
| 15 | 39959 | BMS | AIAM | fdrewett | 5/6 | 10:00 am | 10:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 75385 | email attachment issues - Pam | 0 | We worked with Pam on changing the view and outlook that was blocking her ability to view previous message attachments. | 0 | |||||||
| 16 | 39960 | BMS | IC | fdrewett | 5/6 | 10:30 am | 11:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 75386 | Insight - Unable to open outlook.com and trouble sending mail | 0 | remote Courtney called in to report trouble with Microsoft 365. After some troubleshooting on the machine, we found that Microsoft was having an outage with email in Microsoft 365. | 0 | |||||||
| 17 | 39962 | BMS | HH | fdrewett | 5/6 | 11:00 am | 12:00 pm | 1.00 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Stopped by AOC to take a look at the trouble updating the bed log. We found that the issue was still with the version of the desktop software installed on the workstations. While we get that sorted, we are going to have them use the web-based version of Excel from Teams. | 0 | |||||||
| 18 | 39957 | BMS | JGCPA | fdrewett | 5/6 | 12:00 pm | 2:00 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 75292 | Phone Issues | 0 | Onsite - swapped out the pfSense router for the new unified gateway fiber, copied over all the firewall settings, and worked on configuring the VPN for remote users. Tested and the phone system is working. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 19 | 39965 | BMS | OMNI | fdrewett | 5/7 | 9:45 am | 11:30 am | 1.75 | 1.75 | 0 | 218.75 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 75488 | Weekly meeting. | 0 | Omni weekly meeting | 0 | |||||||
| 20 | 39914 | BMS | JGCPA | fdrewett | 5/8 | 9:00 am | 9:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 75456 | VPN | 0 | remoted in and updated the vpn connection for the new router | 0 | |||||||
| 21 | 39993 | BMS | JGCPA | fdrewett | 5/11 | 8:00 am | 8:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 75501 | VPN Setup for Lindsey | 0 | worked with Lindsey on installing the new vpn and testing the connection to the server | 0 | |||||||
| 22 | 39996 | BMS | TSSNM | fdrewett | 5/11 | 8:30 am | 9:00 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 75502 | Front Desk Offline | 0 | Travel to the clients | 0 | |||||||
| 23 | 39995 | BMS | TSSNM | fdrewett | 5/11 | 9:00 am | 10:00 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 75502 | Front Desk Offline | 0 | On-Site - The Front Desk 8 port switch was DOA. Replaced with one from stock. Need to see if we can RMA the old one | 0 | |||||||
| 24 | 39998 | BMS | AIAM | fdrewett | 5/11 | 10:30 am | 11:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 75511 | Pam Access to the Payroll Shared Box | 0 | Remoted in to A-4714 to get Pam logged in to her email. updated the shared mailbox settings - added Pam read and send | 0 | |||||||
| 25 | 40085 | BMS | AIAM | fdrewett | 5/11 | 1:30 pm | 2:00 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 75582 | wire chop building offline? | 1 | 7/26 CS fixed onsite entered as remote | Travel to the clients. | 0 | ||||||
| 26 | 40084 | BMS | AIAM | fdrewett | 5/11 | 2:00 pm | 3:00 pm | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 75582 | wire chop building offline? | 0 | One site found that the building was losing power due to an air compressor kicking online, causing a momentary drop in voltage. Let Bill and Aubrey know. Bill said he was going to have the guys upgrade the circuit. | 0 | |||||||
| 27 | 40131 | BMS | AIAM | fdrewett | 5/12 | 12:00 pm | 12:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 1 | 7/26 CS notes containing "onsite" not an issue here | Call with Support from Doge. They requested that the sensors be installed and adopted before the next step. Called Richard and he is going to install the sensors and asked me to be onsite at 7am tomorrow | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | ||||
| 28 | 40133 | BMS | NMFFL | fdrewett | 5/12 | 4:00 pm | 4:30 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 79823 | Printer for Elizabeth, Adobe apps for Kat | 1 | 7/26 CS fixed previous notes ("travel to") etc, entry moved to newly created NMFFL ticket per Frank | 1 | Notices: Notes: Missing notes for travel | Notes: Missing notes for travel | |||||
| 29 | 40132 | BMS | NMFFL | fdrewett | 5/12 | 4:30 pm | 5:30 pm | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 79823 | Printer for Elizabeth, Adobe apps for Kat | 1 | 7/28 CS entry moved to newly created NMFFL ticket per Frank, fixed onsite entered as remote | checked out a printer for Elizabeth repaired office and adobe apps for Kat | 0 | ||||||
| 30 | 40129 | BMS | AIAM | fdrewett | 5/13 | 7:00 am | 8:00 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 0 | On-Site to meet with Richard. Richard was unavailable and the sensors were not installed | 0 | |||||||
| 31 | 40130 | BMS | AIAM | fdrewett | 5/13 | 6:45 pm | 7:00 pm | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 1 | 7/26 CS fixed (cleared out) previous notes ("travel to") | 1 | Notices: Notes: Missing notes for travel | Notes: Missing notes for travel | |||||
| 32 | 40530 | BMS | OMNI | fdrewett | 5/14 | 10:00 am | 11:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 76073 | Omni Time Tracking | 0 | Weekly meeting for OMNI. | 0 | |||||||
| 33 | 40533 | BMS | AIAM | fdrewett | 5/14 | 11:30 am | 12:00 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 76074 | On-Site for a couple of issues at Main. | 0 | Travel time for onsite visit. | 0 | |||||||
| 34 | 40532 | BMS | AIAM | fdrewett | 5/14 | 12:00 pm | 2:00 pm | 2.00 | 2.00 | 0 | 250.00 | Onsite | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 76074 | On-Site for a couple of issues at Main. | 0 | * Installed the new Fujitsu scanners. * Set up a second monitor for Pam. * Worked with Crystal and Rebecca on remote access. * Picked up a laptop for Richard. | 0 | |||||||
| 35 | 40531 | BMS | AIAM | fdrewett | 5/14 | 2:00 pm | 3:30 pm | 1.50 | 1.50 | 0 | 187.50 | Onsite | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 74900 | Bosque Farms - Need replacement APs for the watchfire sign | 1 | 7/26 CS travel already charged to #76074 for this client on this day | On site to check the condition of the access points for the wireless bridge between the digital sign and the office. Looks like the building side failed. Also replaced the printer on scale number one with an Epson from stock. | 1 | Notices: Work Type: No travel entry found for onsite (based on tech, date, ticket) | Work Type: No travel entry found for onsite (based on tech, date, ticket) | ||||
| 36 | 40173 | BMS | PPT | fdrewett | 5/15 | 9:30 am | 10:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 75662 | PTA Student | 1 | 7/26 CS exposed creds not an issue here per Frank | Amber Jones Google: ajones@paradigmnm.com Paradigm123! Server Login: ajones Paradigm123! Amber is good to go. Let us know if you have any trouble on Monday. | 1 | Notices: Notes: Possible exposed credentials | Notes: Possible exposed credentials | ||||
| 37 | 40252 | BMS | AIAM | fdrewett | 5/18 | 10:30 am | 11:30 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75758 | AMR - ATM Offline | 0 | Worked with Kari over the phone and found that the server for the atm was powered off. walked her through the reboot. Resent the configuration to the ATM and tested. Spent some time looking at the logs to see if we could find the reason for the outage. looks like there was a power outage for a moment | 0 | |||||||
| 38 | 40308 | BMS | AIAM | fdrewett | 5/19 | 7:00 am | 7:30 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 0 | Travel to the client | 0 | |||||||
| 39 | 40307 | BMS | AIAM | fdrewett | 5/19 | 7:30 am | 8:30 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 1 | 7/26 CS fixed onsite entered as remote | onsite installed the vibration sensors on the bearing motors and adopting to the app. | 0 | ||||||
| 40 | 40539 | BMS | CT | fdrewett | 5/19 | 9:00 am | 9:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75813 | Time Clock Dropping off the network | 0 | Worked with Chuck over the phone and determined that the issue might be the Wi-Fi signal for the time clock. We made the decision to hardwire it for the main office. | 0 | |||||||
| 41 | 40543 | BMS | AIAM | fdrewett | 5/20 | 9:00 am | 9:30 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75823 | Meet with Keaton about AI for the yard at AMR | 1 | 7/26 CS missing notes not an issue here | 1 | Notices: Notes: Missing notes for travel | Notes: Missing notes for travel | |||||
| 42 | 40542 | BMS | AIAM | fdrewett | 5/20 | 9:30 am | 10:30 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75823 | Meet with Keaton about AI for the yard at AMR | 0 | On-site meeting with Keaton to discuss the AI project at AMR. | 0 | |||||||
| 43 | 40549 | BMS | OMNI | fdrewett | 5/21 | 8:15 am | 11:00 am | 2.75 | 2.75 | 0 | 343.75 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 76073 | Omni Time Tracking | 0 | Review of the notes for the last couple of meetings and another round of security audits using wazuh and the scripts that we used to audit the security last time. Looks like we're still in the same state of having some unpatched vulnerabilities. Worked on getting the things ordered up for Encino Metals after the Amazon account was canceled. | 0 | |||||||
| 44 | 40551 | BMS | AIAM | fdrewett | 5/21 | 11:30 am | 12:30 pm | 1.00 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75823 | Meet with Keaton about AI for the yard at AMR | 0 | Travel time for onsite visit. | 0 | |||||||
| 45 | 40550 | BMS | AIAM | fdrewett | 5/21 | 12:30 pm | 2:00 pm | 1.50 | 1.50 | 0 | 187.50 | Onsite | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75823 | Meet with Keaton about AI for the yard at AMR | 1 | 7/26 CS fixed onsite entered as remote | On-site meeting with Keaton and his buddy that is super into AI. His friend started building a super base and for-sale cloud accounts, as well as setting up Claude on Keaton's Mac Mini. Sounds like the Kyle is going to set up a notion to start tracking the progress and goals of this project. | 0 | ||||||
| 46 | 40553 | BMS | EN | fdrewett | 5/21 | 2:00 pm | 2:30 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75972 | Fwd: ex novo-- teraservice issue | 1 | 7/26 CS marked as Billable per Frank | Travel time for onsite visit. | 0 | ||||||
| 47 | 40552 | BMS | EN | fdrewett | 5/21 | 2:30 pm | 3:45 pm | 1.25 | 1.25 | 0 | 156.25 | Onsite | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75972 | Fwd: ex novo-- teraservice issue | 1 | 7/26 CS marked as Billable per Frank (there's no time entry for Ryan on this ticket) | On site with Ryan at Ex Novo. Not billing for my time. | 0 | ||||||
| 48 | 40556 | BMS | IC | fdrewett | 5/25 | 7:00 pm | 10:00 pm | 3.00 | 3.00 | 0 | 375.00 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 68298 | Server & User Cal | 1 | 7/26 CS long notes ok | Completed Insight Construction domain controller migration project. Demoted legacy INSIGHTPDC \(Server 2019 Essentials\) after confirming INSIGHT-DC01 \(Server 2022\) was holding all FSMO roles, replicating cleanly, and serving as a Global Catalog. Pre-demotion work: - Verified FSMO roles, AD replication, dcdiag, SYSVOL/DFS-R health on both DCs - Stopped and disabled DHCP service on INSIGHTPDC - Removed DHCP authorization from AD for INSIGHTPDC and a ghost record \(INSIGHTBDC\) left from a long-decommissioned secondary DC - Confirmed AD-aware backups of both servers prior to demotion Demotion: - Ran Uninstall-ADDSDomainController on INSIGHTPDC; completed cleanly with auto-reboot - INSIGHTPDC now running as domain-joined member server Post-demotion cleanup: - Verified INSIGHT-DC01 is sole DC, dcdiag clean, advertising properly - Removed two pre-existing stale NS records from DNS \(insightbdc and winserver\) plus an orphan A record for winserver - Updated INSIGHT-DC01 DNS client config to point at self + loopback only Remaining items handed off to ticket follow-up: - 24-48 hour soak period to monitor for auth/GP issues - License conversion of INSIGHT-DC01 from Server 2022 Eval to Standard \(~97 days until eval expiry\) - Final shutdown and decommission of INSIGHTPDC after soak period | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 49 | 40573 | BMS | AIAM | fdrewett | 5/26 | 9:30 am | 10:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76109 | New voicemail from Acme Main (505) 345-2457 | 0 | Installed the file conversion tool and tested with Pam | 0 | |||||||
| 50 | 40576 | BMS | AIAM | fdrewett | 5/26 | 10:00 am | 10:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76113 | Sal unable to login to ninja | 0 | Worked with Sal on getting access to the Ninja account. Needed to reset the password from the Ninja side and had her log back in. Updated her saved password in Firefox. | 0 | |||||||
| 51 | 40616 | BMS | AIAM | fdrewett | 5/26 | 10:30 am | 11:00 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 75827 | AMR - New Laptop for Richard Scroggins | 0 | Travel time for onsite visit. | 0 | |||||||
| 52 | 40615 | BMS | AIAM | fdrewett | 5/26 | 11:00 am | 1:00 pm | 2.00 | 2.00 | 0 | 250.00 | Onsite | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 75827 | AMR - New Laptop for Richard Scroggins | 0 | Worked with Richard on configuring the laptop and setting up office and email. Took a look at the sensors inside the Dodge software. Relabeled and reconnected each of those guys so they're correctly identified in the system. | 0 | |||||||
| 53 | 40617 | BMS | AIAM | fdrewett | 5/26 | 3:00 pm | 4:30 pm | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76206 | AMR - issues with the IR camera for the mill | 0 | Installed and configured pingplugger on the rail scale computer AMR, and configured monitoring for: * the router * the switch at the truck scale * the switch in the PLC cabinet out at the mill * the switch up in the crow's nest * the IR camera at the crow's nest | 0 | |||||||
| 54 | 40793 | BMS | OMNI | fdrewett | 5/28 | 10:30 am | 12:00 pm | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76073 | Omni Time Tracking | 0 | Weekly meeting plus a meeting with Jacob on the process for the security audit | 0 | |||||||
| 55 | 40732 | BMS | SVC | fdrewett | 5/28 | 4:30 pm | 5:30 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76236 | OBS remote billers are reporting that their RDP sessions to SVC-RDP01 are slow and choppy | 1 | 7/26 CS long notes ok | Initial triage of OBS biller RDP slowness complaint on SVC-RDP01. Confirmed server health \(CPU/RAM/disk/NIC clean\), verified RDP UDP transport config is correct on server, confirmed firewall rule allows TCP+UDP/3389 from OBS whitelisted IP. Tested network path from server to OBS public IP \(38 ms, 0% loss, clean traceroute\). RemoteFX session counters showed 400 ms TCP RTT and 0 UDP RTT but likely idle/probe readings -- needs re-test during active biller work. Server side and SVC-side network ruled out; remaining suspects all OBS-side. Pending callback to OBS to gather workstation and network details. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 56 | 40802 | BMS | AIAM | fdrewett | 5/29 | 1:30 pm | 2:30 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 75823 | Meet with Keaton about AI for the yard at AMR | 0 | Meeting with Keaton and Kyle about the plan for implementing the AI for the bin tracking. Looks like Kyle and one of his buddies are going to take the lead. We will be in a supporting role, installing hardware and cameras, that type of thing. | 0 | |||||||
| 57 | 40670 | BMS | SVC | ggonzales | 5/27 | 1:43 pm | 2:02 pm | 0.32 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 75304 | Quote for new desktop PC | 0 | Travel time for onsite visit. | 0 | |||||||
| 58 | 40671 | BMS | SVC | ggonzales | 5/27 | 2:02 pm | 3:09 pm | 1.12 | 1.25 | 0 | 156.25 | Onsite | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 75304 | Quote for new desktop PC | 1 | 7/26 CS duplicate notes not an issue here | Steps taken: * Arrived onsite * Setup kiosk workstation with Frank and confirmed two other computers were accessible in ninja * Assisted with scanning issue Next Steps: * Notes and time entry | 0 | ||||||
| 59 | 39720 | BMS | HH | mleasure | 5/4 | 8:00 am | 9:34 am | 1.57 | 1.75 | 0 | 262.50 | Onsite | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Showed up with Frank to help assist users at Annex log into 365 and all their apps | 0 | |||||||
| 60 | 39721 | BMS | HH | mleasure | 5/4 | 9:35 am | 9:53 am | 0.30 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Drove from Annex to Gateway | 0 | |||||||
| 61 | 39722 | BMS | HH | mleasure | 5/4 | 9:54 am | 12:31 pm | 2.62 | 2.75 | 0 | 412.50 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Assisted users at Gateway to log in and learn 365 | 0 | |||||||
| 62 | 39723 | BMS | HH | mleasure | 5/4 | 1:19 pm | 1:51 pm | 0.53 | 0.75 | 0 | 112.50 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Assisted users again with more 365 connections | 0 | |||||||
| 63 | 39738 | BMS | HH | mleasure | 5/4 | 3:19 pm | 3:44 pm | 0.42 | 0.50 | 0 | 75.00 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Updated ITGlue with 365 admin password OTP not working | 0 | |||||||
| 64 | 39819 | BMS | AIAM | mleasure | 5/6 | 8:14 am | 8:40 am | 0.43 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 75377 | New Accounting Laptop | 0 | Travel time for onsite visit. | 0 | |||||||
| 65 | 39820 | BMS | AIAM | mleasure | 5/6 | 8:41 am | 8:44 am | 0.05 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 75377 | New Accounting Laptop | 0 | Picked up laptop | 0 | |||||||
| 66 | 39825 | BMS | NMLGL | mleasure | 5/6 | 9:41 am | 9:58 am | 0.28 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 74383 | A few issues at the Osuna NMLGL office | 1 | 7/26 CS fixed travel entered as remote | Travel time for onsite visit. | 1 | Errors: Work Type: No onsite entry found for travel (based on tech, date, company) | Work Type: No onsite entry found for travel (based on tech, date, company) | ||||
| 67 | 39826 | BMS | NMLGL | mleasure | 5/6 | 9:59 am | 10:45 am | 0.77 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 74383 | A few issues at the Osuna NMLGL office | 1 | 7/26 CS long notes ok | Reviewed workstation disk usage and installed WinDirStat to identify large files and folders contributing to low disk space. Found Outlook OST file consuming approximately 50 GB of storage. Adjusted Outlook cached Exchange mode settings to retain 5 years of email locally and advised user older email can still be accessed through Microsoft 365 webmail as needed. Recommended use of Outlook rules and mailbox cleanup practices to help reduce mailbox size over time. Also investigated Adobe sign-in issue and confirmed application functionality after signing the user back into their Adobe account. Reviewed Microsoft OneDrive sync status and initiated synchronization process. Noted multiple sync-related issues/red X indicators and advised user we will follow up after synchronization progresses to verify whether storage usage and sync behavior improve. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 68 | 39837 | BMS | JGCPA | mleasure | 5/6 | 11:31 am | 11:50 am | 0.32 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 75292 | Phone Issues | 0 | Travel time for onsite visit. | 1 | Errors: Work Type: No onsite entry found for travel (based on tech, date, company) | Work Type: No onsite entry found for travel (based on tech, date, company) | |||||
| 69 | 39838 | BMS | JGCPA | mleasure | 5/6 | 11:51 am | 12:31 pm | 0.67 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 75292 | Phone Issues | 0 | Worked with Frank. We swapped the router and then tested all the phones and verified with end users | 0 | |||||||
| 70 | 39843 | BMS | HH | mleasure | 5/6 | 1:56 pm | 2:05 pm | 0.15 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Travel time for onsite visit. | 0 | |||||||
| 71 | 39844 | BMS | HH | mleasure | 5/6 | 2:06 pm | 2:20 pm | 0.23 | 1.00 | 0 | 150.00 | Onsite | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Powered down machine and added additional ram | 0 | |||||||
| 72 | 39850 | BMS | AIAM | mleasure | 5/6 | 3:05 pm | 4:12 pm | 1.12 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 75377 | New Accounting Laptop | 0 | Unboxed laptop Changed activation keys to update to Windows 11 Pro Running Windows update | 0 | |||||||
| 73 | 39856 | BMS | AIAM | mleasure | 5/7 | 7:31 am | 8:02 am | 0.52 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 75377 | New Accounting Laptop | 0 | Running additional updates on the machine Installed Ninja Verified it was installed and running scripts | 0 | |||||||
| 74 | 39915 | BMS | AIAM | mleasure | 5/8 | 8:36 am | 9:25 am | 0.82 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 75377 | New Accounting Laptop | 0 | Installed Zerotier Setup account for Pam 123acme! setup RDP on Pam account Boxed up | 0 | |||||||
| 75 | 39937 | BMS | IC | mleasure | 5/8 | 2:49 pm | 3:59 pm | 1.17 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 5/4 | Projects | ReadyToBill | In Progress | 73519 | GPO Cleanup | 1 | 7/26 CS board ok | Moved printers from PDC to DC01 and adjusted GPOs | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 76 | 40017 | BMS | IC | mleasure | 5/11 | 1:00 pm | 3:11 pm | 2.18 | 2.25 | 0 | 281.25 | Remote | Standard Technician | Billable | 5/11 | Projects | ReadyToBill | In Progress | 73519 | GPO Cleanup | 1 | 7/26 CS board ok | worked with Frank Troubleshooting issues with FSMO roles and printing | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 77 | 40740 | BMS | MEC | mleasure | 5/29 | 8:50 am | 9:37 am | 0.78 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76310 | Verlyn email sync issues | 0 | Monitoring mailbox updates. Still updating | 0 | |||||||
| 78 | 40752 | BMS | MEC | mleasure | 5/29 | 9:46 am | 11:01 am | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76310 | Verlyn email sync issues | 0 | Mailbox got stuck at update with 1B left. Closed and reopened and it begun updating again at 3.99GB | 0 | |||||||
| 79 | 40755 | BMS | MEC | mleasure | 5/29 | 11:05 am | 11:59 am | 0.90 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76310 | Verlyn email sync issues | 0 | Continued monitoring. | 0 | |||||||
| 80 | 40773 | BMS | NMLGL | mleasure | 5/29 | 1:00 pm | 1:25 pm | 0.42 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76023 | New setup for Front desk/ Luisa | 0 | Travel time for onsite visit. | 0 | |||||||
| 81 | 40774 | BMS | NMLGL | mleasure | 5/29 | 1:26 pm | 3:34 pm | 2.13 | 2.25 | 0 | 281.25 | Onsite | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76023 | New setup for Front desk/ Luisa | 0 | Worked with Ryan onsite. We installed Cable drop setting up most of the workstation and installed an AP and network switch. | 0 | |||||||
| 82 | 39707 | BMS | JGCPA | pnordlund | 5/4 | 11:08 am | 11:12 am | 0.07 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 75292 | Phone Issues | 0 | -- Let Frank know about this. He said that once he gets back from onsite he will take a look at this. -- Called Peyton at Robert Clark and let her know that we have this scheduled with Frank to take a look. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 83 | 39671 | BMS | HH | rclingan | 5/1 | 8:30 am | 11:30 am | 3.00 | 3.00 | 0 | 450.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | continued work to prepare for transition later today. planning calls with jesse and melissa | 0 | |||||||
| 84 | 39608 | BMS | CTCPA | rclingan | 5/1 | 10:06 am | 10:08 am | 0.03 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Closed | 75204 | New Computer Info for remote desktop setup | 0 | Good morning Crystal, Can you please go to this link on the new computer to install our remote management software so we can work to get this setup on the domain for you? https://app.ninjarmm.com/agent/installer/b3fcee4d-7a5e-4c38-9011-611c5bce0def/13.0.7346/NinjaOne-Agent-CrystalThompsonCPA-MainOffice-WINDOWSDESKTOP-x86-64.msi Thanks! | 0 | |||||||
| 85 | 39673 | BMS | HH | rclingan | 5/1 | 11:30 am | 11:40 am | 0.17 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 1 | 7/28 CS fixed travel entered as remote | travel for onsite visit | 0 | ||||||
| 86 | 39672 | BMS | HH | rclingan | 5/1 | 11:40 am | 2:19 pm | 2.65 | 2.75 | 0 | 412.50 | Onsite | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | wipe and reload sandra and bug machines and setup for use ensure bug can host training saturday | 0 | |||||||
| 87 | 39674 | BMS | HH | rclingan | 5/1 | 2:19 pm | 2:30 pm | 0.18 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 1 | 7/28 CS fixed travel entered as remote | Travel to AOC for onsite visit | 0 | ||||||
| 88 | 39675 | BMS | HH | rclingan | 5/1 | 2:30 pm | 3:50 pm | 1.33 | 1.50 | 0 | 225.00 | Onsite | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Swap main security office computer with the one on balcony that is setup in microsoft already ensure bill is setup and ready to work on new system | 0 | |||||||
| 89 | 39676 | BMS | HH | rclingan | 5/1 | 3:50 pm | 4:10 pm | 0.33 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | travel to gateway center for onsite | 0 | |||||||
| 90 | 39677 | BMS | HH | rclingan | 5/1 | 4:10 pm | 5:04 pm | 0.90 | 1.00 | 0 | 150.00 | Onsite | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Onsite visit to swap out the main ssa desktop with one setup in microsoft ensure workers are good to work their shift on new machine | 0 | |||||||
| 91 | 39679 | BMS | HH | rclingan | 5/1 | 5:30 pm | 11:30 pm | 6.00 | 6.00 | 0 | 900.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Begin mass wiping of devices as we transition to microsoft entra | 0 | |||||||
| 92 | 39670 | BMS | HH | rclingan | 5/2 | Sat | 11:40 am | 5:50 pm | 6.17 | 6.25 | 0 | 937.50 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | work through machines with issues wiping setup autopilot and test to streamline the remaining machines to ensure project deadlines are met. deploy autopilot to machines and wipe | 0 | ||||||
| 93 | 39669 | BMS | HH | rclingan | 5/2 | Sat | 6:00 pm | 9:00 pm | 3.00 | 3.00 | 0 | 450.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Time joining to autopilot and wiping machines | 0 | ||||||
| 94 | 39666 | BMS | HH | rclingan | 5/3 | Sun | 1:00 pm | 1:30 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Travel to gateway center for onsite work. | 0 | ||||||
| 95 | 39667 | BMS | HH | rclingan | 5/3 | Sun | 1:30 pm | 4:30 pm | 3.00 | 3.00 | 0 | 450.00 | Onsite | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | onsite work to finish wipe and reload of machines | 0 | ||||||
| 96 | 39668 | BMS | HH | rclingan | 5/3 | Sun | 6:00 pm | 7:15 pm | 1.25 | 1.25 | 0 | 187.50 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | wipe and reload machine for martha to replace acer machine | 0 | ||||||
| 97 | 39665 | BMS | HH | rclingan | 5/3 | Sun | 8:00 pm | 8:30 pm | 0.50 | 0.50 | 0 | 75.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Create Timezone policy to apply mountain standard time to all company joined devices. | 0 | ||||||
| 98 | 42465 | BMS | HH | rclingan | 5/4 | 12:00 pm | 5:00 pm | 5.00 | 5.00 | 0 | 750.00 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Work on the go live day for migration for all users. troubleshoot various issues | 0 | |||||||
| 99 | 42472 | BMS | HH | rclingan | 5/5 | 8:30 am | 9:00 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | travel for onsite visit | 0 | |||||||
| 100 | 42471 | BMS | HH | rclingan | 5/5 | 9:00 am | 11:00 am | 2.00 | 2.00 | 0 | 300.00 | Onsite | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 1 | 7/28 CS fixed onsite entered as remote | onsite at annex for continued work on migration | 0 | ||||||
| 101 | 42475 | BMS | HH | rclingan | 5/5 | 11:30 am | 1:50 pm | 2.33 | 2.50 | 0 | 375.00 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | work with jesse on soar rep setups for migration fix scanning for patricia and sandra help with connie laptop migration | 0 | |||||||
| 102 | 39782 | BMS | CTCPA | rclingan | 5/5 | 1:29 pm | 1:31 pm | 0.03 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 75204 | New Computer Info for remote desktop setup | 0 | Can we get the full name and email address for the new user? as well as a good contact number? We will get a ninja end user created for them with access to this new machine. Once we get it setup we will reach out to them to get connected. | 0 | |||||||
| 103 | 39783 | BMS | NMLGL | rclingan | 5/5 | 1:33 pm | 1:36 pm | 0.05 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 74383 | A few issues at the Osuna NMLGL office | 1 | 7/26 CS notes containing "onsite" not an issue here | Can we schedule for 10AM or would a little later in the morning work better for you? One of us will come onsite to assist with these issues. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | ||||
| 104 | 39786 | BMS | NMLGL | rclingan | 5/5 | 1:40 pm | 1:51 pm | 0.18 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 75341 | New Employees | 1 | 7/26 CS long notes ok | For the new workspace we will need to check that there is additional room on the switch to accommodate the new wiring, if not we may need to upgrade the switch or add an additional one. Kathy had previously handled all aspects of the phones, I know they are through RingCentral but I do not believe we have any access credentials to this system or to manage it. We are happy to take over this role if need be. Outside of this I think we just need to see exactly what the renovation plans look like for getting wires where they need to be and the information to create the user accounts and we can get this squared away. Thanks! | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 105 | 42477 | BMS | HH | rclingan | 5/5 | 2:30 pm | 4:30 pm | 2.00 | 2.00 | 0 | 300.00 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | work with jesse on aoc tracking not saving any changes made by previous users | 0 | |||||||
| 106 | 42478 | BMS | HH | rclingan | 5/5 | 8:30 pm | 10:00 pm | 1.50 | 1.50 | 0 | 225.00 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | check out apps issue on jesse machine and AOC front desk pc | 0 | |||||||
| 107 | 42479 | BMS | HH | rclingan | 5/6 | 8:00 am | 1:30 pm | 5.50 | 5.50 | 0 | 825.00 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Fallout from migration users still accessing google drive/calendar/docs revoke user access from all users except jesse and bms work with robert to fix his issues | 0 | |||||||
| 108 | 42481 | BMS | HH | rclingan | 5/6 | 2:30 pm | 4:15 pm | 1.75 | 1.75 | 0 | 262.50 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | work with jesse on cell phone plan famcare popups issues in edge assist delena | 0 | |||||||
| 109 | 39867 | BMS | JGCPA | rclingan | 5/7 | 10:21 am | 10:47 am | 0.43 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 75398 | Vpn | 0 | fixed VPN connection for Angelica and Parilee gathered information to fix home desk phone for angelica | 0 | |||||||
| 110 | 39868 | BMS | HH | rclingan | 5/7 | 10:47 am | 11:04 am | 0.28 | 0.50 | 0 | 75.00 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Fixed medical file records access for anthony by installing 7zip and extracting the files with it instead of the unsigned process on the cd. | 0 | |||||||
| 111 | 42482 | BMS | HH | rclingan | 5/7 | 11:05 am | 4:00 pm | 4.92 | 5.00 | 0 | 750.00 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | cleanup laptop inventory wiping and removing google remnants work on issues with office help jesse export aoc calendar | 0 | |||||||
| 112 | 39873 | BMS | TN | rclingan | 5/7 | 11:33 am | 11:33 am | 0.00 | 0.00 | 0 | - | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | WrittenOff | -Closed | 75419 | Re: The Evolution Group Network Installed | 0 | That day works for us, we have nothing scheduled yet for these days. | 1 | Warnings: Entry Status: Status = 'WrittenOff', work type not correspondence or sales | Entry Status: Status = 'WrittenOff', work type not correspondence or sales | |||||
| 113 | 39992 | BMS | HH | rclingan | 5/11 | 8:30 am | 10:15 am | 1.75 | 1.75 | 0 | 262.50 | Remote | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Migration continued cleanups - troubleshoot issues with housing distribution list - no issues, clarify correct email to send to with users. check dorothee email migration issues assist with new user creation and remind of template for new user creation add to groups restart email migration for dorothee to ensure no missed emails - report showed 2 with errors will need clarification from dorothee when she returns friday. | 0 | |||||||
| 114 | 42484 | BMS | HH | rclingan | 5/11 | 11:00 am | 12:00 pm | 1.00 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | help jesse and arias with adobe after migration | 0 | |||||||
| 115 | 42485 | BMS | HH | rclingan | 5/12 | 9:00 am | 3:30 pm | 6.50 | 6.50 | 0 | 812.50 | Remote | Standard Technician | Billable | 5/11 | Help Desk 2.1 | BilledAgreement | -Closed | 79150 | Security incident with Laura Carlson email | 0 | work to setup huntress itdr conditional access policies to stop token theft cleanup fallout of user account compromise including removing external users added | 0 | |||||||
| 116 | 42486 | BMS | HH | rclingan | 5/13 | 8:00 am | 1:00 pm | 5.00 | 5.00 | 0 | 750.00 | Remote | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | accounting file path too long issues help jesse with wifi at gateway assist debbie with desktop issues assist connie with onedrive sync issues-revealing accounting file path too long issues audit accounting files and determine the extent of cleanup needed. | 0 | |||||||
| 117 | 42488 | BMS | HH | rclingan | 5/13 | 3:00 pm | 3:45 pm | 0.75 | 0.75 | 0 | 112.50 | Remote | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | work on audit of accounting files and formulate initial move/cleanup plan. | 0 | |||||||
| 118 | 42493 | BMS | HH | rclingan | 5/14 | 8:00 am | 9:54 am | 1.90 | 2.00 | 0 | 300.00 | Remote | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 1 | 7/26 CS duplicate notes not an issue here | continued work setting up laptops from inventory into microsoft from google | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | ||||
| 119 | 42489 | BMS | HH | rclingan | 5/14 | 9:54 am | 10:12 am | 0.30 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | travel to gateway center for onsite visit | 0 | |||||||
| 120 | 42490 | BMS | HH | rclingan | 5/14 | 10:12 am | 10:42 am | 0.50 | 1.00 | 0 | 150.00 | Onsite | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | onsite visit to assit delena with calendar issues google calendar added instead of microsoft calendar | 0 | |||||||
| 121 | 42492 | BMS | HH | rclingan | 5/14 | 11:07 am | 11:49 am | 0.70 | 0.75 | 0 | 112.50 | Remote | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 1 | 7/26 CS duplicate notes not an issue here | continued work setting up laptops from inventory into microsoft from google | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | ||||
| 122 | 42494 | BMS | HH | rclingan | 5/15 | 8:00 am | 10:00 am | 2.00 | 2.00 | 0 | 300.00 | Remote | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | work with jesse on autopilot enrollment process and show him how to run through it for remaining laptops in inventory | 0 | |||||||
| 123 | 42495 | BMS | HH | rclingan | 5/15 | 11:00 am | 3:40 pm | 4.67 | 4.75 | 0 | 712.50 | Remote | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | work with jesse on autopilot enrollment process and show him how to run through it for remaining laptops in inventory work on file path too long issues and distribution lists | 0 | |||||||
| 124 | 40249 | BMS | SBI | rclingan | 5/18 | 10:29 am | 10:37 am | 0.13 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75755 | Need Help on Possible Virus on Asset Tag #A-4727 | 0 | Fix bogus virus notifications | 0 | |||||||
| 125 | 40265 | BMS | NMLGL | rclingan | 5/18 | 12:58 pm | 1:13 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75767 | Kathy needs access to giovanna email while she is out to get phones ordered | 0 | Provide kathy with delegate access to giovanna email and log kathy back into her workstation | 0 | |||||||
| 126 | 40267 | BMS | NMFFL | rclingan | 5/18 | 1:22 pm | 1:52 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75770 | A-4853 Issues | Screen Flickering | Adobe Issues | WinApps(Start menu, explorer etc) | 0 | Ran SFC /scannow as well as dism and cleared corrupt files, restart and test if issues persist. | 0 | |||||||
| 127 | 40283 | BMS | IC | rclingan | 5/18 | 2:00 pm | 3:45 pm | 1.75 | 1.75 | 0 | 218.75 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75777 | Install project on johns laptop | Clean up laptop | 0 | Worked with courtney to remove old expired ninja agent, enable johns account for active directory, reset passwords for email and john, removed 32 bit versions of office apps, installed 64 bit version of project and office, ensure apps launch and are licensed properly. | 0 | |||||||
| 128 | 40301 | BMS | SVC | rclingan | 5/19 | 8:52 am | 9:08 am | 0.27 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75815 | A-4449 Crystal PM not opening | 0 | Worked with Evie to troubleshoot crystalPM issues, it was showing invalid code for the software. restarted computer and pulled new version of code from server by reopening application and ensuring it downloads and installs fully. | 0 | |||||||
| 129 | 40316 | BMS | HH | rclingan | 5/19 | 9:08 am | 11:05 am | 1.95 | 2.00 | 0 | 300.00 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Cleanup of accounting sharepoint by archiving data based on folder color code created by Josie. Meeting to discuss plans and action to clean this up | 0 | |||||||
| 130 | 40319 | BMS | HH | rclingan | 5/19 | 11:49 am | 12:19 pm | 0.50 | 0.50 | 0 | 75.00 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | join to autopilot and wipe connies nebraska laptop | 0 | |||||||
| 131 | 40370 | BMS | SVC | rclingan | 5/19 | 1:08 pm | 1:38 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75882 | Issues with crystal after update for some machines | 0 | Fix issues with machine not updating crystal due to windows defender false positive flag on crystal updater. | 0 | |||||||
| 132 | 40376 | BMS | HH | rclingan | 5/19 | 1:30 pm | 2:00 pm | 0.50 | 0.50 | 0 | 75.00 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | continued setup of connie machine | 0 | |||||||
| 133 | 40374 | BMS | JGCPA | rclingan | 5/19 | 2:00 pm | 3:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75884 | Christina PC out of space | 0 | Removed duplicate config files and other items that were taking up unnecessary space on the disc. Freed up 50gb of space. | 0 | |||||||
| 134 | 40340 | BMS | PPT | rclingan | 5/19 | 3:04 pm | 3:19 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75839 | Access request | 1 | 7/26 CS exposed creds not an issue here per Frank | These users have been created with the default password. Email:smendez@paradigmnm.com Server:belenpt\\smendez Email:agutierrez@paradigmnm.com Server:belenpt\\agutierrez Paradigm123! it will have them change it on first sign in. | 1 | Notices: Notes: Possible exposed credentials | Notes: Possible exposed credentials | ||||
| 135 | 40369 | BMS | SVC | rclingan | 5/19 | 3:45 pm | 5:00 pm | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75855 | Crystal PM upload error | 0 | work with crystal to repair database after power outage caused database corruptions. | 0 | |||||||
| 136 | 40366 | BMS | IC | rclingan | 5/20 | 8:10 am | 8:40 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75879 | Setup Tommy on a-4935 | 0 | Created active directory profile for Tommy setup profile on desktop check in with courtney on office licensing - she is going to update his office license. | 0 | |||||||
| 137 | 40367 | BMS | HH | rclingan | 5/20 | 8:15 am | 8:30 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | BilledAgreement | -Closed | 75880 | Robert Printers not working | 0 | Set ninja custom field location to aoc annex and gateway as robert floats between locations run printer remediation script to fix printers and remove housing printer as it is unnecessary for robert | 0 | |||||||
| 138 | 40368 | BMS | HH | rclingan | 5/20 | 8:45 am | 8:45 am | 0.00 | 0.00 | 0 | - | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | BilledAgreement | -Closed | 75880 | Robert Printers not working | 0 | Check in with robert to see if he can check his printer and let me know if it is still in an error state. | 0 | |||||||
| 139 | 40380 | BMS | HH | rclingan | 5/20 | 9:21 am | 9:22 am | 0.02 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | BilledAgreement | -Closed | 75886 | Drive Access for new hire | 0 | Reached out to client to see if we can get on the computer and check drive sync. | 0 | |||||||
| 140 | 40387 | BMS | HH | rclingan | 5/20 | 9:30 am | 10:06 am | 0.60 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | BilledAgreement | -Closed | 75886 | Drive Access for new hire | 0 | worked with client to setup workstation for new hire to include printer deployment and drive sync as well as some application cleanup. | 0 | |||||||
| 141 | 40391 | BMS | JGCPA | rclingan | 5/20 | 10:22 am | 10:24 am | 0.03 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75888 | Phone | 0 | Updated firewall rules in digital ocean to allow client home ip address to access PBX. The phone should be working now. | 0 | |||||||
| 142 | 40428 | BMS | IC | rclingan | 5/21 | 8:05 am | 8:20 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75906 | Access to payroll drive | 0 | Added Damian to the payroll access group. He should just need to logout and back into his computer for the changes to take effect | 0 | |||||||
| 143 | 42496 | BMS | NMLGL | rclingan | 5/22 | 10:20 am | 10:36 am | 0.27 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 76008 | Fw: Computer Set up | 0 | travel for onsite visit | 0 | |||||||
| 144 | 42497 | BMS | NMLGL | rclingan | 5/22 | 10:36 am | 11:30 am | 0.90 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 76008 | Fw: Computer Set up | 0 | onsite visit to setup giovanna and move some stuff to new desk | 0 | |||||||
| 145 | 40579 | BMS | SVC | rclingan | 5/22 | 11:48 am | 2:00 pm | 2.20 | 2.25 | 0 | 281.25 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75304 | Quote for new desktop PC | 0 | unbox and begin provisioning of desktops | 0 | |||||||
| 146 | 41082 | BMS | NMLGL | rclingan | 5/22 | 2:00 pm | 2:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75341 | New Employees | 0 | Created new user accounts and sent information to Client. | 0 | |||||||
| 147 | 40578 | BMS | SVC | rclingan | 5/26 | 8:00 am | 10:00 am | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 75304 | Quote for new desktop PC | 1 | 7/26 CS notes containing "onsite" not an issue here | setup desktops remotely prepare desktops to be domain joined onsite | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | ||||
| 148 | 40567 | BMS | HH | rclingan | 5/26 | 9:15 am | 9:40 am | 0.42 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | BilledAgreement | -Closed | 76110 | SQL injection probe hitting donation form | 0 | Create transport rule to temporarily send all email from this form to quarantine. Notify jesse to contact the web developers to have this fixed asap and get back to us so we can remove the transport rule and mail can continue to flow as needed. | 0 | |||||||
| 149 | 40577 | BMS | NMLGL | rclingan | 5/26 | 10:30 am | 10:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76115 | Help with setup for Luisa | 0 | jump in with luisa and show her the access to shared drives for server. pinned to quick access global and her scans folder set outlook classic up for email and pin to taskbar as well as other office applications provided luisa with best contact methods to submit any further support requests. | 0 | |||||||
| 150 | 40584 | BMS | HH | rclingan | 5/26 | 10:51 am | 11:40 am | 0.82 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | BilledAgreement | -Closed | 76116 | jamie adobe issues with new computer | 0 | Fixed jamies adobe on new laptop | 0 | |||||||
| 151 | 40590 | BMS | HH | rclingan | 5/26 | 11:42 am | 12:25 pm | 0.72 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | BilledAgreement | -Closed | 76122 | Entra IdP binding for unifi | 0 | Enabled and tested entra IdP binding network works with windows credentials and then asks for wifi password. | 0 | |||||||
| 152 | 40649 | BMS | HH | rclingan | 5/27 | 10:45 am | 11:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | BilledAgreement | -Closed | 76116 | jamie adobe issues with new computer | 0 | run printer remediation on jamie new laptop to install printers. | 0 | |||||||
| 153 | 40648 | BMS | SVC | rclingan | 5/27 | 12:49 pm | 12:52 pm | 0.05 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76236 | OBS remote billers are reporting that their RDP sessions to SVC-RDP01 are slow and choppy | 0 | Remote into Remote desktop server and end crystal instances to allow client to update for all users on the rds. | 0 | |||||||
| 154 | 40710 | BMS | IC | rclingan | 5/28 | 11:02 am | 11:19 am | 0.28 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76277 | Lisa needs help printing from her outlook | 0 | Worked with lisa to fix issue with outlook on the web not printing. - url was updated and needed to be added to allow popups in site settings - content in the email was blocked | 0 | |||||||
| 155 | 41080 | BMS | NMLGL | rclingan | 5/29 | 1:20 pm | 1:43 pm | 0.38 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 75779 | Network Expansion | 0 | Travel for onsite visit. | 0 | |||||||
| 156 | 41079 | BMS | NMLGL | rclingan | 5/29 | 1:43 pm | 3:36 pm | 1.88 | 2.00 | 0 | 250.00 | Onsite | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 75779 | Network Expansion | 0 | Onsite Install of network equipment. Moved ethernet to new front desk for In-wall ap replaced access point at rack replaced network switch in rack | 0 |
Legend:
(hover over fields for details)
Tickets with over 5 hours in the current view (4)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 109.25 | 71559 | HH | Migration to M365 Time Tracking |
| 6.50 | 79150 | HH | Security incident with Laura Carlson email |
| 5.50 | 75304 | SVC | Quote for new desktop PC |
| 5.25 | 76073 | OMNI | Omni Time Tracking |
Errors
| Field | Message | Count |
|---|---|---|
| Work Type | No onsite entry found for travel (based on tech, date, company) | 2 |
| Work Type | No travel entry found for onsite (based on tech, date, company) | 2 |
| Total | 4 | |
Warnings
| Field | Message | Count |
|---|---|---|
| Entry Status | Status = 'WrittenOff', work type not correspondence or sales | 1 |
| Notes | Duplicate notes | 2 |
| Work Type | Possible onsite/remote mismatch (work type vs notes) | 5 |
| Total | 8 | |
Notices
| Field | Message | Count |
|---|---|---|
| Board | Board not 'Help Desk' or 'Help Desk 2.1' | 2 |
| Int Notes | Internal notes | 1 |
| Notes | Missing notes for travel | 3 |
| Notes | Notes longer than 500 characters | 4 |
| Notes | Possible exposed credentials | 3 |
| Work Type | No travel entry found for onsite (based on tech, date, ticket) | 1 |
| Total | 14 | |