Home»Time Entries Audit loading ... generated 8/7/2026 at 12:32:48 pm took 0.57 seconds version: 5436fa4 helpers: v2
Territory: BMS Date: 7/7/26 [x] Company: all Ticket: all User: all Type: all Role: all Bill: Billable [x] Timesheet: all 7/6 Board: all Entry Status: all Ticket Status: all Issue: all [reset] Progress: 75% (3 of 4)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 42222 | BMS | AIAM | fdrewett | 7/7 | 9:00 am | 9:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79008 | AMR - Tim Infection on laptop | 0 | We remoted into Tim's laptop and took a look. Kicked off a scan with Windows Defender. Scans came back clean. Did find a copy of Splashtop. Uninstalled it. Everything looks good. | 0 | |||||||
| 2 | 42227 | BMS | AIAM | fdrewett | 7/7 | 9:30 am | 10:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79011 | Remote Printing | 0 | We buttoned in with Rebecca and enabled remote printing. Tested and working. | 0 | |||||||
| 3 | 42264 | BMS | AIAM | fdrewett | 7/7 | 9:30 am | 10:00 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79012 | JT - Sigpad Replacement | 1 | 8/6 CS missing notes not an issue here | 1 | Notices: Notes: Missing notes for travel | Notes: Missing notes for travel | |||||
| 4 | 42263 | BMS | AIAM | fdrewett | 7/7 | 10:00 am | 11:00 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79012 | JT - Sigpad Replacement | 0 | installed the spare sigpad from acme stock. | 0 | |||||||
| 5 | 42265 | BMS | SVC | fdrewett | 7/7 | 10:30 am | 11:00 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/6 | Help Desk | PendingApproval | -Closed | SLA - Resolved | 79029 | Scanning is not working in Nob Hill | 1 | 8/6 CS missing notes not an issue here | 1 | Notices: Notes: Missing notes for travel | Notes: Missing notes for travel | |||||
| 6 | 42266 | BMS | SVC | fdrewett | 7/7 | 11:00 am | 12:00 pm | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 7/6 | Help Desk | PendingApproval | -Closed | SLA - Resolved | 79029 | Scanning is not working in Nob Hill | 0 | onsite troubleshooting the scanner. Found that the printer was set to auth with a local admin account rather than the domain admin. updated the creds and tested. we are good. | 0 | |||||||
| 7 | 42235 | BMS | PPT | fdrewett | 7/7 | 12:16 pm | 12:20 pm | 0.07 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | Scheduled | 79016 | Voicemail access | 0 | 8/6 CS ASK FD - SOP for correspondence marked billable (leave billable if gathering requirements?) | Spoke to Celeste and the desired workflow for the voicemails is that any of the front desk phones can check the main mailbox. This will need an onsite to test & configure the phones | 2 | Errors: Audit Done: Audit incomplete, Bill: Correspondence marked as billable | Audit Done: Audit incomplete, Bill: Correspondence marked as billable | ||||
| 8 | 42262 | BMS | CT | fdrewett | 7/7 | 1:30 pm | 2:00 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79046 | Access Control Install | 0 | Travel time for onsite visit. | 0 | |||||||
| 9 | 42261 | BMS | CT | fdrewett | 7/7 | 2:00 pm | 6:00 pm | 4.00 | 4.00 | 0 | 500.00 | Onsite | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79046 | Access Control Install | 0 | data pulls for the two front offices and the two down the hall. installed the unifi door readers and the mini hubs | 0 | |||||||
| 10 | 42229 | BMS | JGCPA | ggonzales | 7/7 | 10:47 am | 10:55 am | 0.13 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79022 | Adobe Upgrade | 0 | Steps taken: * Created ticket and called client * User found issue with adobe * Remoting into computer removed new outlook and set classic as default * Marking ticket as complete Next Steps: | 0 | |||||||
| 11 | 42356 | BMS | IC | rclingan | 7/7 | 10:28 am | 10:45 am | 0.28 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 78900 | Fraud Email | 1 | 8/6 CS fixed travel entered as remote | travel for onsite visit | 0 | ||||||
| 12 | 42355 | BMS | IC | rclingan | 7/7 | 10:45 am | 11:06 am | 0.35 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 78900 | Fraud Email | 0 | Onsite visit to discuss Identity and licensing upgrade to prevent continued email breaches and reduce the amount of remediations needed. | 0 | |||||||
| 13 | 42234 | BMS | PPT | rclingan | 7/7 | 11:58 am | 12:08 pm | 0.17 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79015 | Recon Folder | 0 | She should have access now, she will just need to sign fully out of the computer and server and then sign back in to get the drive maps. | 0 | |||||||
| 14 | 42339 | BMS | CT | rclingan | 7/7 | 1:14 pm | 1:34 pm | 0.33 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79089 | Access Control Install | 0 | travel time for onsite visit | 0 | |||||||
| 15 | 42340 | BMS | CT | rclingan | 7/7 | 1:34 pm | 5:40 pm | 4.10 | 4.25 | 0 | 531.25 | Onsite | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79089 | Access Control Install | 0 | onsite visit to begin access control install begin wire pulls begin hanging unifi hub minis begin cutting in g3 readers | 0 |
Legend:
(hover over fields for details)
Errors
| Field | Message | Count |
|---|---|---|
| Audit Done | Audit incomplete | 1 |
| Bill | Correspondence marked as billable | 1 |
| Total | 2 | |
Notices
| Field | Message | Count |
|---|---|---|
| Notes | Missing notes for travel | 2 |
| Total | 2 | |