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Territory: BMS Dates: 7/1/26 to 7/31/26 Company: SVC [x] Ticket: all User: jirwin [x] Type: all Role: all Bill: Billable [x] Timesheet: all  6/29 7/6 7/13 7/20 7/27 Board: all Entry Status: all Ticket Status: all Issue: all [reset]

row id Terr Company User Date Day Start End Actual Billed Deduct Inv Amt Work Type Work Role Bill Timesheet Board Entry Status Ticket Status Ticket # Ticket Summary Int Notes Audit Done Audit Notes Notes # issues all issues errors warnings notices
1 43028 BMS SVC jirwin 7/23 6:00 pm 8:30 pm 2.50 2.50 0 312.50 Remote Standard Technician Billable 7/20 Help Desk 2.1 PendingApproval -Closed 79355 New OCT machine 0 Steps taken: Upgraded Exam rooms 1, 2, 3, and 7. Also upgraded the Doctor 1 workstation to the latest version of OCT. Mapped Zeiss database to the workstations and tested. Next Steps: I will follow up with Evie to make sure no other stations need the upgrade. HDOCT was originally installed on a lot more machines, but suspect a lot of the admin machines \(Reception, etc.\) will not need the upgrade due to non-use. 0
2 43101 BMS SVC jirwin 7/26 Sun 6:00 pm 8:00 pm 2.00 2.00 0 250.00 Remote Standard Technician Billable 7/20 Help Desk 2.1 PendingApproval -Closed 79355 New OCT machine 0 Steps taken: Upgraded5 more machines. The instrument was powered off so still need to map the new database location. Next Steps: Sent evie a mail and will need to map the new database location once the instrument is powered on. Should take about 5 minutes per machine. 0
3 43165 BMS SVC jirwin 7/27 1:00 pm 3:00 pm 2.00 2.00 0 250.00 Remote Standard Technician Billable 7/27 Help Desk 2.1 PendingApproval -Closed 79810 Arrellio x Sandia Vision Clinic  0 Steps taken: Setup unattended access to Sandia-DB server. Assisted with services creation and whitelisted domains for the vendor. Next Steps: Vendor may need additional assistance if the data is not able to be automatically accessed at home from all clinic sites. Possible custom communication bridge may need to be implemented. The vendor will let us know if they need more assistance. 0
4 43325 BMS SVC jirwin 7/31 9:45 am 10:00 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 7/27 Help Desk 2.1 PendingApproval -Closed 80141 A-5065 Offline 0 Steps taken: Sent Wake On Lan and had no luck. Got a hold of Evie to reboot the computer. Windows update has finished. Spoke to Ford and he is now able to login. Next Steps: 0
5 43330 BMS SVC jirwin 7/31 11:25 am 11:26 am 0.02 0.25 0 31.25 Remote Standard Technician Billable 7/27 Help Desk 2.1 PendingApproval -Closed 80149 OCT not opening 0 Happy Friday, Aitana! I will remote on now to check it out! Thanks, Jason Irwin 0
6 43331 BMS SVC jirwin 7/31 11:30 am 11:45 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 7/27 Help Desk 2.1 PendingApproval -Closed 80149 OCT not opening 0 Remoted on to the computer. Noticed the old shortcut was still there and a new one as well. Deleted old shortcut and mapped the database to the new shortcut. Tested mapping and it should be good to go. 0

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