Home»Time Entries Audit loading ... generated 8/7/2026 at 12:31:48 pm took 0.43 seconds version: 5436fa4 helpers: v2
Territory: BMS Dates: 7/1/26 to 7/31/26 Company: SVC [x] Ticket: all User: all Type: all Role: all Bill: Billable [x] Timesheet: all 6/29 7/6 7/13 7/20 7/27 Board: all Entry Status: all Ticket Status: all Issue: all [reset] Progress: 80% (4 of 5)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 42281 | BMS | SVC | fdrewett | 7/1 | 10:00 am | 10:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | ReadyToBill | -Closed | 79049 | Cruzita - Clean up shared accounts in outlook | 0 | Cruzita called in asking for assistance with cleaning up outlook | 0 | |||||||
| 2 | 42273 | BMS | SVC | fdrewett | 7/5 | Sun | 2:00 pm | 11:59 pm | 10.00 | 10.00 | 0 | 1250.00 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | ReadyToBill | -Closed | 79047 | File Server Migration | Tue 7/7/2026 10:44 PM MDT - Time Entry has been split into multiple records due to spanning overnight from 7/5/2026 2:00:00 PM thru 7/6/2026 2:30:00 AM | 1 | 8/6 CS duplicate notes ok, internal notes ok, long notes ok | 2026-06-17 Discovery Assessment of legacy file server \(dsrv1\): inventoried shares, permissions, storage utilization, ~2.6M file baseline, mapped drives, and connected instruments/devices to scope migration plan 2.5 Pre-cutover Build & Prep Built new file server \(Server 2022\), joined domain, recreated share structure matching source, remediated NTFS permissions \(removed orphaned ACL entries, cleaned legacy profile artifacts\) 3.0 Pre-cutover Data Migration Performed baseline data copy of ~892GB / 2.6M files from legacy server to new server; validated copy integrity 2.5 2026-07-06 Cutover After-hours cutover: final delta sync and verification, decommissioned legacy server identity, migrated server name/IP to new hardware, re-registered DNS, validated share access and read/write from client workstation 3.5 2026-07-06 Cutover Support Troubleshooting during cutover \(AD object cleanup requiring recursive removal, IP reassignment conflict resolution\) 1.0 | 3 | Warnings: Notes: Duplicate notes; Notices: Int Notes: Internal notes, Notes: Notes longer than 500 characters | Notes: Duplicate notes | Int Notes: Internal notes, Notes: Notes longer than 500 characters | |
| 3 | 42274 | BMS | SVC | fdrewett | 7/6 | 12:00 am | 2:30 am | 2.50 | 2.50 | 0 | 312.50 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79047 | File Server Migration | Tue 7/7/2026 10:44 PM MDT - Time Entry has been split into multiple records due to spanning overnight from 7/5/2026 2:00:00 PM thru 7/6/2026 2:30:00 AM | 1 | 8/6 CS duplicate notes ok, internal notes ok, long notes ok | 2026-06-17 Discovery Assessment of legacy file server \(dsrv1\): inventoried shares, permissions, storage utilization, ~2.6M file baseline, mapped drives, and connected instruments/devices to scope migration plan 2.5 Pre-cutover Build & Prep Built new file server \(Server 2022\), joined domain, recreated share structure matching source, remediated NTFS permissions \(removed orphaned ACL entries, cleaned legacy profile artifacts\) 3.0 Pre-cutover Data Migration Performed baseline data copy of ~892GB / 2.6M files from legacy server to new server; validated copy integrity 2.5 2026-07-06 Cutover After-hours cutover: final delta sync and verification, decommissioned legacy server identity, migrated server name/IP to new hardware, re-registered DNS, validated share access and read/write from client workstation 3.5 2026-07-06 Cutover Support Troubleshooting during cutover \(AD object cleanup requiring recursive removal, IP reassignment conflict resolution\) 1.0 | 3 | Warnings: Notes: Duplicate notes; Notices: Int Notes: Internal notes, Notes: Notes longer than 500 characters | Notes: Duplicate notes | Int Notes: Internal notes, Notes: Notes longer than 500 characters | ||
| 4 | 42265 | BMS | SVC | fdrewett | 7/7 | 10:30 am | 11:00 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/6 | Help Desk | PendingApproval | -Closed | SLA - Resolved | 79029 | Scanning is not working in Nob Hill | 1 | 8/6 CS missing notes not an issue here | 1 | Notices: Notes: Missing notes for travel | Notes: Missing notes for travel | |||||
| 5 | 42266 | BMS | SVC | fdrewett | 7/7 | 11:00 am | 12:00 pm | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 7/6 | Help Desk | PendingApproval | -Closed | SLA - Resolved | 79029 | Scanning is not working in Nob Hill | 0 | onsite troubleshooting the scanner. Found that the printer was set to auth with a local admin account rather than the domain admin. updated the creds and tested. we are good. | 0 | |||||||
| 6 | 42837 | BMS | SVC | fdrewett | 7/16 | 8:00 am | 8:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79343 | Crystal support needs access to the server. | 0 | Got the Crystal support people remoted into the server | 0 | |||||||
| 7 | 43192 | BMS | SVC | ggonzales | 7/27 | 10:04 am | 10:25 am | 0.35 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | In Progress | 78804 | Nob Hill Network Setup and NAS Quote | 0 | Travel time for onsite visit. | 0 | |||||||
| 8 | 43193 | BMS | SVC | ggonzales | 7/27 | 10:25 am | 3:02 pm | 4.62 | 4.75 | 0 | 593.75 | Onsite | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | In Progress | 78804 | Nob Hill Network Setup and NAS Quote | 0 | 8/6 CS notes containing "travel" not an issue here, ASK FD - SOP for leave/return to client | Steps taken: * Arrived onsite and began work in network rack * Mounting hardware to wall * Travel to hardware store * Confirmed everything was back online and operational Next Steps: * Notes and time entry | 2 | Errors: Audit Done: Audit incomplete; Warnings: Notes: Notes contain 'travel', work type not travel | Audit Done: Audit incomplete | Notes: Notes contain 'travel', work type not travel | |||
| 9 | 43028 | BMS | SVC | jirwin | 7/23 | 6:00 pm | 8:30 pm | 2.50 | 2.50 | 0 | 312.50 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79355 | New OCT machine | 0 | Steps taken: Upgraded Exam rooms 1, 2, 3, and 7. Also upgraded the Doctor 1 workstation to the latest version of OCT. Mapped Zeiss database to the workstations and tested. Next Steps: I will follow up with Evie to make sure no other stations need the upgrade. HDOCT was originally installed on a lot more machines, but suspect a lot of the admin machines \(Reception, etc.\) will not need the upgrade due to non-use. | 0 | |||||||
| 10 | 43101 | BMS | SVC | jirwin | 7/26 | Sun | 6:00 pm | 8:00 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79355 | New OCT machine | 0 | Steps taken: Upgraded5 more machines. The instrument was powered off so still need to map the new database location. Next Steps: Sent evie a mail and will need to map the new database location once the instrument is powered on. Should take about 5 minutes per machine. | 0 | ||||||
| 11 | 43165 | BMS | SVC | jirwin | 7/27 | 1:00 pm | 3:00 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 79810 | Arrellio x Sandia Vision Clinic | 0 | Steps taken: Setup unattended access to Sandia-DB server. Assisted with services creation and whitelisted domains for the vendor. Next Steps: Vendor may need additional assistance if the data is not able to be automatically accessed at home from all clinic sites. Possible custom communication bridge may need to be implemented. The vendor will let us know if they need more assistance. | 0 | |||||||
| 12 | 43325 | BMS | SVC | jirwin | 7/31 | 9:45 am | 10:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 80141 | A-5065 Offline | 0 | Steps taken: Sent Wake On Lan and had no luck. Got a hold of Evie to reboot the computer. Windows update has finished. Spoke to Ford and he is now able to login. Next Steps: | 0 | |||||||
| 13 | 43330 | BMS | SVC | jirwin | 7/31 | 11:25 am | 11:26 am | 0.02 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 80149 | OCT not opening | 0 | Happy Friday, Aitana! I will remote on now to check it out! Thanks, Jason Irwin | 0 | |||||||
| 14 | 43331 | BMS | SVC | jirwin | 7/31 | 11:30 am | 11:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 80149 | OCT not opening | 0 | Remoted on to the computer. Noticed the old shortcut was still there and a new one as well. Deleted old shortcut and mapped the database to the new shortcut. Tested mapping and it should be good to go. | 0 | |||||||
| 15 | 43060 | BMS | SVC | pnordlund | 7/23 | 10:55 am | 11:10 am | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79718 | Fax to SMB Share | 0 | Travel time for onsite visit. | 0 | |||||||
| 16 | 43062 | BMS | SVC | pnordlund | 7/23 | 11:10 am | 1:05 pm | 1.92 | 2.00 | 0 | 250.00 | Onsite | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79718 | Fax to SMB Share | 1 | 8/6 CS long notes ok | -- Before going onsite, Frank noted that the administrator user on the address book for the printer needs to have the domain added. -- Added the domain as svc\\administrator. Tested fax and fax was sent successfully, but the fax isn't getting received into the share drive folder. -- Tested doing administrator@svc for the user and fax is failing. -- Checking share drive path in the printer's address book for the Fax - Heights contact and everything is correct. Tried different formatting for the share drive path. -- Tested multiple faxes and the fax is now failing. -- Tested mapping the share drive on a computer with the administrator user and the drive mapped. Credentials are correct. -- Checking permissions and domain admins have permission to the share drive. Explicitly added svc/administrator as having full permissions to the folder. -- Jason tested a fax to Canon's fax test and the confirmation came through to the share drive. -- Evie is going to watch for faxes to come through and let us know if it is working. -- Closing ticket. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 17 | 42653 | BMS | SVC | rclingan | 7/15 | 9:59 am | 10:07 am | 0.13 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79291 | Ford unable to access remote pc | 0 | travel for onsite visit - was nearby and already away from a computer easier to stop by to assist. | 0 | |||||||
| 18 | 42654 | BMS | SVC | rclingan | 7/15 | 10:07 am | 10:35 am | 0.47 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79291 | Ford unable to access remote pc | 0 | Onsite visit troubleshooting ford remote issues ninja remote working normally for my account and able to remote in reset ninja password reset ninja connections permissions updated ninja remote application issue still persisting plan is to gain remote access to ford wfh pc and setup VPN and RDP | 0 | |||||||
| 19 | 42655 | BMS | SVC | rclingan | 7/15 | 11:15 am | 11:20 am | 0.08 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79291 | Ford unable to access remote pc | 0 | send remote access link to ford and await installation to jump on pc and setup vpn and rdp. - user at lunch. | 0 | |||||||
| 20 | 42684 | BMS | SVC | rclingan | 7/15 | 3:35 pm | 3:47 pm | 0.20 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79291 | Ford unable to access remote pc | 0 | setup openvpn and rdp on ford desktop to allow remote access. set fixed ip on ford remote pc | 0 | |||||||
| 21 | 42738 | BMS | SVC | rclingan | 7/16 | 8:45 am | 11:00 am | 2.25 | 2.25 | 0 | 281.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | In Progress | 78804 | Nob Hill Network Setup and NAS Quote | 0 | Begin preprovision of hardware, issues with NAS creating storage pool, one drive not initializing. removed to test on windows/linux machine and harddrive is making clicking noises and shows fatal hardware error on PC. begin RMA process Adopted CGF, switch, access point, merged nas with CGF | 0 | |||||||
| 22 | 42762 | BMS | SVC | rclingan | 7/16 | 12:39 pm | 12:59 pm | 0.33 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79355 | New OCT machine | 0 | travel for onsite visit to Heights location. | 0 | |||||||
| 23 | 42763 | BMS | SVC | rclingan | 7/16 | 12:59 pm | 2:51 pm | 1.87 | 2.00 | 0 | 250.00 | Onsite | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79355 | New OCT machine | 0 | onsite support for installation of new cirrus HD-OCT machine. work with zeiss technician to setup database on instrument and run through installation of HD-OCT viewer on one machine uploaded viewer installation files to server for distribution to other machines | 0 | |||||||
| 24 | 42764 | BMS | SVC | rclingan | 7/16 | 8:30 pm | 9:45 pm | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79355 | New OCT machine | 0 | install viewer software on A-4442 create documentation for installation process Instrument is offline - fell asleep 17:19 does not respond to wake on lan requests cannot continue with installation until instrument is online. | 0 | |||||||
| 25 | 42866 | BMS | SVC | rclingan | 7/20 | 10:43 am | 10:53 am | 0.17 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79355 | New OCT machine | 0 | travel for onsite visit | 0 | |||||||
| 26 | 42867 | BMS | SVC | rclingan | 7/20 | 10:53 am | 1:24 pm | 2.52 | 2.75 | 0 | 343.75 | Onsite | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79355 | New OCT machine | 0 | onsite visit to install viewer software for 4 exam rooms, worked with zeiss support to fix database after migration. | 0 | |||||||
| 27 | 43190 | BMS | SVC | rclingan | 7/28 | 11:15 am | 11:59 am | 0.73 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | In Progress | 78804 | Nob Hill Network Setup and NAS Quote | 0 | setup nas share drive for optos, encrypted - document encryption key in itglue send evie nas credentials for optos set dhcp reservations for devices in unifi set stp on switch check connections and logs for flapping devices. - rock solid connections since final installation in rack. only one new device connection on wired. no devices disconnected. | 0 | |||||||
| 28 | 43243 | BMS | SVC | rclingan | 7/29 | 8:45 am | 9:15 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | In Progress | 78804 | Nob Hill Network Setup and NAS Quote | 0 | fix issues with 4978 and 4975 dns was causing the computers to not connect to domain and shared resources. | 0 | |||||||
| 29 | 43297 | BMS | SVC | rclingan | 7/30 | 11:45 am | 12:00 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | -Closed | 79355 | New OCT machine | 0 | fix database issues on two machines | 0 |
Legend:
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Tickets with over 5 hours in the current view (3)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 12.50 | 79047 | SVC | File Server Migration |
| 10.75 | 79355 | SVC | New OCT machine |
| 8.25 | 78804 | SVC | Nob Hill Network Setup and NAS Quote |
Errors
| Field | Message | Count |
|---|---|---|
| Audit Done | Audit incomplete | 1 |
| Total | 1 | |
Warnings
| Field | Message | Count |
|---|---|---|
| Notes | Duplicate notes | 2 |
| Notes | Notes contain 'travel', work type not travel | 1 |
| Total | 3 | |
Notices
| Field | Message | Count |
|---|---|---|
| Int Notes | Internal notes | 2 |
| Notes | Missing notes for travel | 1 |
| Notes | Notes longer than 500 characters | 3 |
| Total | 6 | |