Home»Time Entries Audit loading ... generated 8/7/2026 at 2:30:52 pm took 0.56 seconds version: 5436fa4 helpers: v2
Territory: BMS Dates: 7/1/26 to 7/31/26 Company: all Ticket: all User: rclingan [x] Type: Remote [x] Role: all Bill: all Timesheet: all 6/29 7/6 7/13 7/20 7/27 Board: all Entry Status: all Ticket Status: -Closed [x] Issue: all [reset] Progress: 66% (2 of 3)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 42083 | BMS | HH | rclingan | 7/1 | 8:15 am | 8:30 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | BilledAgreement | -Closed | 78856 | User sign in Audit | 0 | Gather sign in logs from 365. | 0 | |||||||
| 2 | 42084 | BMS | HH | rclingan | 7/1 | 9:45 am | 10:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | BilledAgreement | -Closed | 78856 | User sign in Audit | 0 | cleaned up logs and sent to connie for review. | 0 | |||||||
| 3 | 42098 | BMS | HH | rclingan | 7/1 | 10:00 am | 12:00 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | BilledAgreement | -Closed | 76540 | IT questionnaire | 0 | continued work on creating documents for questionnaire onboard/offboard sops password policy change management sop clean desk policy | 0 | |||||||
| 4 | 42112 | BMS | HH | rclingan | 7/1 | 1:00 pm | 3:44 pm | 2.73 | 2.75 | 0 | 343.75 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | BilledAgreement | -Closed | 76540 | IT questionnaire | 0 | create BYOD policies for app protections of org data finish policy drafts uploaded policies to sharepoint fill in questionnaire answers print for meeting | 0 | |||||||
| 5 | 42115 | BMS | PPT | rclingan | 7/1 | 3:45 pm | 4:00 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | ReadyToBill | -Closed | 78871 | New employee | 0 | create new user account with default password for server and gmail. | 0 | |||||||
| 6 | 42118 | BMS | NMLGL | rclingan | 7/1 | 4:15 pm | 4:30 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | ReadyToBill | -Closed | 77169 | Trying to Reach Daniel | 0 | looked for software daniel had recommended [Pst Viewer Pro|Outlook email viewer](https://www.pstviewer.com/) Trial limits exports to 50 emails at a time. software can be purchased for 89.95 for 2 licenses. | 0 | |||||||
| 7 | 42127 | BMS | HH | rclingan | 7/2 | 7:50 am | 8:24 am | 0.57 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | BilledAgreement | -Closed | 78888 | issues with BYOD policy activation | 0 | fixed melissa issue with intune company portal on phone - was not enabled on personal profile, she created a work profile. picked up recycling from jesse. | 0 | |||||||
| 8 | 42190 | BMS | HH | rclingan | 7/6 | 8:30 am | 10:15 am | 1.75 | 1.75 | 0 | 218.75 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 76540 | IT questionnaire | 0 | Finished updating audit response after meeting thursday. Sent response to client. | 0 | |||||||
| 9 | 42197 | BMS | HH | rclingan | 7/6 | 10:15 am | 11:05 am | 0.83 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 78984 | clock app not allowed on intune mdm phones | 0 | research issue, app needs to be enabled in managed play store. enable clock app and calculator application. wait for applications to appear in intune section to set assignments to required. | 0 | |||||||
| 10 | 42194 | BMS | HH | rclingan | 7/6 | 10:43 am | 10:47 am | 0.07 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 78980 | Fw: Locked out of work phone | 0 | reset user pin and shared with user. | 0 | |||||||
| 11 | 42225 | BMS | HH | rclingan | 7/6 | 11:05 am | 11:30 am | 0.42 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 78984 | clock app not allowed on intune mdm phones | 0 | added further apps to work applications. | 0 | |||||||
| 12 | 42361 | BMS | IC | rclingan | 7/6 | 11:30 am | 12:20 pm | 0.83 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 68298 | Server & User Cal | 0 | grabbed server license key from business center on courtneys account. | 0 | |||||||
| 13 | 42358 | BMS | IC | rclingan | 7/6 | 7:30 pm | 8:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 78900 | Fraud Email | 0 | remediation on another email breach. same datacenter ip addresses for logins, user breached had MFA enabled Token/aitm attack pattern consistent across breached accounts. we will need to setup conditional access policies to prevent these attacks. | 0 | |||||||
| 14 | 42354 | BMS | IC | rclingan | 7/6 | 8:00 pm | 10:00 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 78900 | Fraud Email | 1 | 8/6 CS long notes ok | TICKET NOTES — M365 Licensing Audit & Identity Security Scoping WORK PERFORMED: - Exported tenant license assignments via Graph PowerShell \(Get-MgSubscribedSku / Get-MgUser\); built SKU GUID-to-name map - Analyzed 179 accounts: 82 unlicensed \(shared mailboxes/service accts\), 68 Business Basic, 24 Business Standard, 3 Office 365 E3 - FINDING: Zero Entra ID P1 in tenant. Conditional Access not possible on current licensing. Note: O365\_BUSINESS\_PREMIUM SKU = Business Standard \(legacy naming\), not Business Premium - Exported per-user mailbox sizes via ExchangeOnlineManagement \(Get-EXOMailboxStatistics\). Resolved module install + WAM broker auth failure \(-DisableWAM\) - Cross-referenced mailbox sizes against license tiers to build three-tier licensing recommendation ENVIRONMENT NOTES: - On-prem AD \(no Entra Connect sync currently\), ESXi host w/ Sage server + DC, NAS, 2 sites w/ S2S VPN - ~24 desktop users on AD accounts; ~12 field laptops on LOCAL accounts \(unmanaged\) - NinjaRMM on all PCs incl. field laptops; Huntress EDR + ITDR \(retain\); Inky Phish Fence \(displace w/ Defender for O365 P1 — client wants off Inky post-Kaseya acquisition\) RECOMMENDATION SUMMARY: - Phase 1 \(38 hrs\): AD prep/IdFix/UPN alignment, Entra Connect w/ PHS + hybrid join, Intune auto-enroll GPO, CA policy set \(report-only -> enforce\), MFA/passkey rollout - Phase 2 \(20 hrs\): Field laptop migration remote via Ninja — Autopilot hash collection, ProfWiz local-to-Entra profile migration, no device collection needed - Phase 3 \(50 hrs, modular\): Intune foundation, Autopilot, app deployment, Defender for Business as AV layer under Huntress, Defender for O365 P1 + Inky cutover, MAM - Licensing: 38x Business Premium \(24 Standard upgrades, 3 E3 swaps, 11 Basic w/ mailboxes >F3 2GB limit\), 57x F3 + DfO add-on \(phone-profile field users\). Est. delta ~+$632/mo, partially offset by Inky cancellation - Pending: laptop-to-user mapping from Ninja inventory — any F3-slated user w/ company laptop moves to Premium DELIVERABLES: - One-page proposal doc \(scope/hours/licensing\) - Per-user license recommendation CSV \(95 users w/ rationale\) NEXT STEPS: - Pull device-to-user assignments from NinjaRMM - Client decision on Huntress Managed SAT \(no conflict w/ BP licensing — attack sim requires DfO P2, not included\) | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 15 | 42234 | BMS | PPT | rclingan | 7/7 | 11:58 am | 12:08 pm | 0.17 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79015 | Recon Folder | 0 | She should have access now, she will just need to sign fully out of the computer and server and then sign back in to get the drive maps. | 0 | |||||||
| 16 | 42344 | BMS | HH | rclingan | 7/8 | 9:05 am | 9:30 am | 0.42 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79090 | Phone wipe questions | 0 | work with jesse to reset pin on one phone and wipe two others. | 0 | |||||||
| 17 | 42367 | BMS | NMLGL | rclingan | 7/8 | 10:30 am | 10:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79097 | path too long | 0 | assisted josh with saving file in a different location that has a shorter path overall as he cannot rename file. | 0 | |||||||
| 18 | 42334 | BMS | CT | rclingan | 7/8 | 11:00 am | 11:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79088 | NVR Identity issues | 1 | 8/6 CS notes containing "onsite" not an issue here | Check out NVR remotely - everything checks out good, no disconnections. Plan to head onsite to check with users who are experiencing issues. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | ||||
| 19 | 42312 | BMS | PPT | rclingan | 7/8 | 5:02 pm | 5:03 pm | 0.02 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 78871 | New employee | 0 | Yes | 0 | |||||||
| 20 | 42327 | BMS | JGCPA | rclingan | 7/9 | 8:15 am | 8:30 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79085 | Christina WFH setup for new pc | 0 | worked with christina to get new desktop setup at old address and remote desktop turned on ensured connection from christina wfh pc. | 0 | |||||||
| 21 | 42350 | BMS | SONM | rclingan | 7/9 | 9:45 am | 10:04 am | 0.32 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79093 | lea county emails going to quarantine | 0 | scott called and asked for assistance with some emails that barbara was not receiving. emails were caught in quarantine released emails and added rule for the domain. | 0 | |||||||
| 22 | 42404 | BMS | NMLGL | rclingan | 7/9 | 2:20 pm | 2:31 pm | 0.18 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79112 | Carmela Laptop issues | 0 | fixed issue with VPN and outlook vpn service had stopped outlook had an old session hung up and needed to be force closed. | 0 | |||||||
| 23 | 42437 | BMS | CT | rclingan | 7/9 | 4:15 pm | 5:00 pm | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79088 | NVR Identity issues | 0 | Setup entra groups for unifi identity control. audit current access and protect permissions. | 0 | |||||||
| 24 | 42438 | BMS | CT | rclingan | 7/10 | 8:15 am | 9:30 am | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79088 | NVR Identity issues | 0 | Create new IPSEC tunnel and remove site magic sdwan create unifi fabric with UDM and NVR in it checkout warning issued by unifi and determine impact on users access swap to entra idp will need to be done outside of work hours | 0 | |||||||
| 25 | 42440 | BMS | HH | rclingan | 7/10 | 9:15 am | 10:17 am | 1.03 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 78810 | New desktop for Josey | 0 | work on autopilot setup join device to autopilot and enable device | 0 | |||||||
| 26 | 42460 | BMS | HH | rclingan | 7/10 | 1:32 pm | 1:51 pm | 0.32 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79146 | Foxit license for new accounting hire | 0 | add new user to foxit add jesse admin account as account in foxit so that we can set him up with admin access. | 0 | |||||||
| 27 | 42520 | BMS | HH | rclingan | 7/13 | 8:15 am | 8:30 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79179 | Serena Blea | 0 | This should be updated now. | 0 | |||||||
| 28 | 42523 | BMS | PPT | rclingan | 7/13 | 8:47 am | 8:51 am | 0.07 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79211 | Marisa Sanchez | 0 | Changed Marisa's organizational unit to MFA Disabled to allow for sign in and setup of two-step authentication. Please have her sign in and go to her account settings and security info to setup authentication, then let us know so we can return her to the proper organizational unit. | 0 | |||||||
| 29 | 42526 | BMS | HH | rclingan | 7/13 | 8:55 am | 9:21 am | 0.43 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79215 | SOAR Intake forms | 0 | initial discovery and discussion with jesse on exact needs and form information. next steps: setup sharepoint with DLP for SOAR intake jesse to wipe tablet for testing in microsoft and applications bug to get forms into individual pdfs instead of one big pdf. | 0 | |||||||
| 30 | 42533 | BMS | HH | rclingan | 7/13 | 9:21 am | 10:10 am | 0.82 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79215 | SOAR Intake forms | 0 | Create SOAR Intake sharepoint site add Bug as owner, Bug and Jamie as members hide from GAL disable teams on site setup DLP to block external sharing - site is a filing cabinet not way to share information. information should be shared by proper hipaa compliant means - efax solutions, secure upload, encrypted email etc. next steps add forms template, wipe tablet, load into intune and test forms fillout process | 0 | |||||||
| 31 | 42537 | BMS | PPT | rclingan | 7/13 | 10:11 am | 10:15 am | 0.07 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79216 | Pop windows | 0 | jump into celestes desktop and change chrome notification settings to block the bogus site sending junk notifications. checked chrome settings and noticed that search engine was pointed to a bogus "yahoo" that was redirecting all traffic to bad sites. deleted bad search engine and set back to google search engine. check indeed account and make sure celeste is good to go. | 0 | |||||||
| 32 | 42649 | BMS | CT | rclingan | 7/13 | 3:36 pm | 7:00 pm | 3.40 | 3.50 | 0 | 437.50 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79088 | NVR Identity issues | 0 | entra idp binding work | 0 | |||||||
| 33 | 42640 | BMS | NMLGL | rclingan | 7/15 | 11:00 am | 11:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79287 | Re: Teresa's mailbox | 0 | Added Kevin to Teresa's mailbox read and manage access. | 0 | |||||||
| 34 | 42643 | BMS | HH | rclingan | 7/15 | 11:10 am | 11:25 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79215 | SOAR Intake forms | 0 | time spent creating synopsis for individually assigned tablets. Sent word document to jesse and melissa | 0 | |||||||
| 35 | 42655 | BMS | SVC | rclingan | 7/15 | 11:15 am | 11:20 am | 0.08 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79291 | Ford unable to access remote pc | 0 | send remote access link to ford and await installation to jump on pc and setup vpn and rdp. - user at lunch. | 0 | |||||||
| 36 | 42659 | BMS | MEC | rclingan | 7/15 | 11:30 am | 11:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79292 | restore details file for rick | 0 | work with rick to verify restore date period and files that need to be restored. restore files and ask rick to verify everything that was missing is back. | 0 | |||||||
| 37 | 42684 | BMS | SVC | rclingan | 7/15 | 3:35 pm | 3:47 pm | 0.20 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79291 | Ford unable to access remote pc | 0 | setup openvpn and rdp on ford desktop to allow remote access. set fixed ip on ford remote pc | 0 | |||||||
| 38 | 42722 | BMS | IC | rclingan | 7/16 | 8:50 am | 8:56 am | 0.10 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79336 | Projects Login Help | 0 | john called back and i remoted in and opened project successfully for him. checked several files. | 0 | |||||||
| 39 | 42764 | BMS | SVC | rclingan | 7/16 | 8:30 pm | 9:45 pm | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79355 | New OCT machine | 0 | install viewer software on A-4442 create documentation for installation process Instrument is offline - fell asleep 17:19 does not respond to wake on lan requests cannot continue with installation until instrument is online. | 0 | |||||||
| 40 | 42870 | BMS | HH | rclingan | 7/20 | 2:15 pm | 2:30 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79554 | isabel onedrive/teams file sync issues | 0 | disabled teams sync enable onedrive shortcut sync delete orphaned teams files | 0 | |||||||
| 41 | 42869 | BMS | CT | rclingan | 7/20 | 2:30 pm | 3:37 pm | 1.12 | 1.25 | 0 | 156.25 | Remote | Standard Technician | DoNotBill | 7/20 | Help Desk 2.1 | Open | -Closed | 79088 | NVR Identity issues | 0 | Identity sync service having issues? Troubleshooting to fix issues on unifi side for identity sync, added user to entra group disabled access on nvr restarted udm sync service not showing properly still continue troubleshooting as users show in local people page on udm but not fabric people page. | 1 | Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | |||||
| 42 | 42886 | BMS | NMLGL | rclingan | 7/21 | 10:15 am | 10:23 am | 0.13 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79573 | New voicemail from (505) 350-8661 | 0 | assist kimberly with accessing the new shared drives on windows pc | 0 | |||||||
| 43 | 42927 | BMS | JGCPA | rclingan | 7/21 | 11:00 am | 11:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79576 | Retrieve a file | 0 | spoke to parilee about this, we have a backup of the database but the individual data is not exposed in that database. We requested that she reach out to the vendor support to see what the best course of action is here. | 0 | |||||||
| 44 | 42926 | BMS | NMLGL | rclingan | 7/22 | 8:45 am | 9:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79613 | pdf preview broken after file changes | 0 | verify issue is security related, add nas to trusted sites in internet options. | 0 | |||||||
| 45 | 42990 | BMS | NMLGL | rclingan | 7/23 | 8:20 am | 9:31 am | 1.18 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79658 | Fw: New Matter: Caitlin Ashton v. Dona Ana County BCC (314) | 0 | search for file and attempt restore, restores being blocked by the current backup process. found file and moved back to original location. | 0 | |||||||
| 46 | 43003 | BMS | NMLGL | rclingan | 7/23 | 9:31 am | 12:30 pm | 2.98 | 3.00 | 0 | 375.00 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79657 | Fw: Possible email hack | 0 | work on auditing extent of breach and cleaning up account document findings create draft email to send to recipients of breach talk with cyber carrier about consultation | 0 | |||||||
| 47 | 43007 | BMS | NMLGL | rclingan | 7/23 | 1:00 pm | 1:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79657 | Fw: Possible email hack | 0 | Meeting with insurance carriers | 0 | |||||||
| 48 | 43185 | BMS | NMLGL | rclingan | 7/28 | 9:30 am | 9:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | -Closed | 79395 | Fw: Teresa's mailbox | 0 | remoted in with kevin and fixed his access to mailbox. Mac does not auto populate shared mailbox delegations. | 0 | |||||||
| 49 | 43242 | BMS | HH | rclingan | 7/29 | 9:15 am | 9:30 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | -Closed | 80029 | Raymond Lucero mfa issues | 0 | worked with jesse to remove an reset mfa for raymond tested and it is working now. | 0 | |||||||
| 50 | 43297 | BMS | SVC | rclingan | 7/30 | 11:45 am | 12:00 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | -Closed | 79355 | New OCT machine | 0 | fix database issues on two machines | 0 |
Legend:
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Tickets with over 5 hours in the current view (2)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 7.25 | 79088 | CT | NVR Identity issues |
| 6.50 | 76540 | HH | IT questionnaire |
Warnings
| Field | Message | Count |
|---|---|---|
| Work Type | Possible onsite/remote mismatch (work type vs notes) | 1 |
| Total | 1 | |
Notices
| Field | Message | Count |
|---|---|---|
| Bill | Status = 'DoNotBill', work type not admin, correspondence or sales | 1 |
| Notes | Notes longer than 500 characters | 1 |
| Total | 2 | |