Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 8:36:02 pm took 0.66 seconds version: b85cbb8 helpers: v1
Territory: BMS Month: « Jun 2026 » Company: all Ticket: all User: ggonzales [x] Type: Remote [x] Role: all Bill: all Timesheet: all 6/1 6/8 6/15 6/22 6/29 Board: all Entry Status: all Ticket Status: all Issue: all [reset] Progress: 100% (1 of 1)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 41075 | BMS | SVC | ggonzales | 6/5 | 9:52 am | 12:01 pm | 2.15 | 2.25 | 0 | 281.25 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76242 | Remote User Computer Re-assignment | 1 | 7/30 fixed 'IDK' work type (best guess; not reviewed w/ GG or FD) | Steps taken: * Found computers needing changes * Spoke with team about setup * Adjusted things in ITGlue * Ran some updates on device a-4976 Next Steps: * Reach out to user and get setup add the new computer a-4976 to their account in ninja | 0 | ||||||
| 2 | 41212 | BMS | CT | ggonzales | 6/10 | 9:43 am | 9:51 am | 0.13 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76718 | Fwd: Hosting Server Questions | 0 | Good morning Will, Thank you for this request. Frank is currently out of the office. I will get with him and see what we can do about the access you need. Have a great day! | 0 | |||||||
| 3 | 41262 | BMS | IC | ggonzales | 6/11 | 10:47 am | 11:35 am | 0.80 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76802 | Setup Laptop RDP | 0 | Steps taken: * Assisted user get setup with zero tier for access the server with his desktop * Attempt at setting up RDP to that desktop but will need to consult the team Next Steps: * Reach back out with setup | 0 | |||||||
| 4 | 41406 | BMS | SVC | ggonzales | 6/15 | 3:02 pm | 3:18 pm | 0.27 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 75304 | Quote for new desktop PC | 0 | Steps taken: * Found adapters for current monitor that is in closet Next Steps: * Go back and remount the old monitor with new adapters | 0 | |||||||
| 5 | 41547 | BMS | JGCPA | ggonzales | 6/18 | 2:05 pm | 2:42 pm | 0.62 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | Open | 77102 | Storage full | 0 | Steps taken: * Reached out * Assisted with clearing up disk space but it will not be a permanent solution * Consulted team Next Steps: * Reach back out with recommendation | 0 | |||||||
| 6 | 41971 | BMS | JGCPA | ggonzales | 6/30 | 8:03 am | 8:17 am | 0.23 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78780 | Qr code | 0 | Good morning Amy, Thank you for submitting this request. We have made some adjustments on our end. Please go through the setup like you have been and it should work now. If you have any questions responding to this email gets me directly. Have a great day! | 0 | |||||||
| 7 | 41972 | BMS | JGCPA | ggonzales | 6/30 | 8:18 am | 8:19 am | 0.02 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78780 | Qr code | 0 | Steps taken: * Logged into admin account * Reset Auth method * Reached out to client * Marking ticket as complete Next Steps: | 0 |
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